
(2008)
VERITAS OPERATING CORPRATION, a Delaware corporation, Plaintiff,
v.
MICROSOFT CORPORATION, a Washington corporation, Defendant.
Microsoft Corporation, a Washington corporation, Counterclaim Plaintiff,
v.
Veritas Operating Corporation, a Delaware corporation, and Veritas Software Corporation, a Delaware corporation, Counterclaim Defendants.
No. C06-0703-JCC.
United States District Court, W.D. Washington. At Seattle.
February 20, 2008.

ORDER
John C. COUGHENOUR, District Judge.
This matter comes before the Court for review of the Special Master's Report and Recommendation on Microsoft Corporation's Motion for Summary Judgment on Veritas' Claim of Infringement of U.S. Patent No. 5,469,573 (Dkt. No. 396). The Court has reviewed de novo the Special Master's Report and Recommendation ("`573 Infringement R & R"), the parties' respective objections and responses thereto (Dkt. Nos. 403, 409), the briefing and exhibits presented to the Special Master in the first instance, and all other relevant documents in the case file. The Court has determined that oral argument is not necessary.
The Court hereby APPROVES and ADOPTS the Special Master's '573 Infringement R & R in its entirety. Accordingly, the Court hereby GRANTS Microsoft's Motion for Summary Judgment on Veritas' Claim of Infringement of U.S. Patent No. 5,469,573 (Dkt. No. 204).

SPECIAL MASTER'S REPORT AND RECOMMENDATION ON MICROSOFT CORPORATION'S MOTION FOR SUMMARY JUDGMENT ON VERITAS' CLAIM OF INFRINGEMENT OF U.S. PATENT NO. 5,469,573

FILED UNDER SEAL CONTAINS INFORMATION DESIGNATED AS "CONFIDENTIAL," "CONFIDENTIALATTORNEY EYES ONLY," AND/OR "CONFIDENTIALATTORNEY EYES ONLYSOURCE CODE" SUBJECT TO PROTECTIVE ORDER


TABLE OF CONTENTS
   I. Introduction...........................................................1149
      A. Nature of the Suit..................................................1149
      B. Referral to the Special Master......................................1150
      C. Issued Under Seal...................................................1150
  II. Summary Judgment Standard..............................................1150
      A. Summary Judgment ...................................................1150
      B. Burden of Proof.....................................................1151
 III. Brief Overview of the Patent-in-Suit...................................1152
  IV. Infringement...........................................................1154
      A. Direct Infringement.................................................1154
      B. Indirect Infringement...............................................1155
         1. Inducing Infringement............................................1155
         2. Contributory Infringement........................................1156
      C. Asserted Claims.....................................................1158



D. The Parties' Arguments..............................................1159
      E. Discussion..........................................................1160
         1. The Accused Products.............................................1160
            a) System Deployment.............................................1162
            b) System Backup & Recovery......................................1163
         2. Uses of the Accused Products.....................................1163
            a) Infringing Uses...............................................1163
            b) Substantial Non-Infringing Uses...............................1163
            c) U.S. and Foreign Uses........................,................1175
            d) Use with Veritas' Products....................................1175
        3. Infringement......................................................1175
            a) "users manuals, advertising materials and other product
               documentation"................................................1177
              (1) WAIK Guide.................................................1178
              (2) WAIK Getting Started.......................................1192
              (3) OPK Guide..................................................1200
              (4) BRC74......................................................1210
              (5) Presentation...............................................1213
              (6) Remaining Product Manuals, Materials & Documentation.......1216
        4. "Microsoft's own witnesses".......................................1235
            a) John MacIntyre................................................1235
            b) Mark Myers....................................................1241
            c) Wes Miller....................................................1242
        5.  "e-mails, customer specifications and other documents" ..........1247
            a) Nike Email....................................................1247
            b) Boeing Email..................................................1249
            c) Hershey Email.................................................1250
            d) DaimlerChrysler Documents.....................................1251
            e) "dogfood" Documents...........................................1258
            f) Windows Vista CompletePC Restore Documents....................1260
            g) "14 bugs" Email...............................................1262
            h) Zions Bank Email..............................................1264
            i) Dr. Nichols Report, Exh. L....................................1266
      F. Recommendation......................................................1268
   V. Software as a Material or Apparatus Under § 271(c) ....................1268
      A. The Parties' Arguments...............................................1268
      B. Discussion..........................................................1269
      C. Recommendation......................................................1275
  VI. Inducing InfringementIntent...........................................1275
      A. The Parties' Arguments..............................................1275
      B. Discussion..........................................................1277
      C. Recommendation......................................................1285
 VII. Willfulness............................................................1285
      A. The Parties' Arguments..............................................1285
      B. Discussion..........................................................1285
      C. Recommendation......................................................1286
VIII. Damages................................................................1286
      A. The Parties' Arguments..............................................1286
      B. Discussion...................................,......................1287
      C. Recommendation......................................................1287
  IX. Recommended Disposition................................................1287
   X. Report and Recommendation..............................................1287

GAIL R. PETERSON, Special Master.

I.

Introduction

A. Nature of the Suit
Veritas alleges in its complaint causes of action for trade secret misappropriation, breach of contract, breach of an implied covenant of good faith and fair dealing, unfair competition, unjust enrichment and collective trust, conversion, copyright infringement, and infringement of U.S. Patent No. 6,826,661 ("the '661 patent") [Dkt. No. 1]. Microsoft alleges in its counterclaim causes of action for breach of contract, breach of an implied covenant of good faith and fair dealing, and for declaratory judgments of invalidity and non-infringement of the '661 patent, and for infringement of U.S. Patent Nos. 5,588,147 ("the '147 patent"); 6,820,214 ("the '214 patent"); and 6,851,073 ("the '073 patent") [Dkt. No. 32]. Veritas, in response, alleged additional counterclaims seeking declaratory judgments of non-infringement and invalidity of the '147, '214 and '073 patents, declaratory judgments that the '073 and '214 patents are unenforceable due to inequitable conduct, and a counterclaim asserting infringement of U.S. Patent No. 5,469,573 ("the '573 patent") [Dkt. No. 39]. Microsoft answered and added counterclaims for declaratory judgments that the '573 patent was invalid and not infringed [Dkt. No. 53]. The parties subsequently stipulated to dismiss Microsoft's counterclaims for infringement of the '214 and '073 patents, and Veritas' corresponding declaratory judgment counterclaims for non-infringement, invalidity and unenforceability of those patents [Dkt. No. 58]. The parties further stipulated to stay the action with respect to the '661 patent after the U.S. Patent and Trademark Office (PTO) granted Microsoft's request for inter partes reexamination of the '661 patent [Dkt. No. 63].
Thus, the patents remaining in this action are Veritas' '573 patent and Microsoft's 147 patent. The master issued the Special Master's Report and Recommendation on Claim Construction Regarding U.S. Patent No. 5,469,573 on May 25, 2007. See Dkt. No. 128 ("the Markman RR"). The Court adopted the Markman RR on September 12, 2007. See Dkt. No. 239 ("Markman Order").
Microsoft now moves for summary judgment of no direct or indirect infringement, and that Veritas' damages, if any, should be limited to certain specific instances of direct infringement that Veritas can now prove. With respect to direct infringement, Microsoft argues that Veritas has not shown that any Microsoft customer has used the accused software to perform in the U.S. any of the asserted method claim. With respect to indirect infringement, Microsoft argues that the accused software (1) has substantial non-infringing uses, (2) is information, rather than a physical material or apparatus and (3) Veritas cannot show the intent necessary for inducing infringement. Along with its argument regarding intent, Microsoft contends that Veritas cannot show the "recklessness" required under In re Seagate Technology, LLC, 497 F.3d 1360, 1371 (Fed.Cir.2007). See Microsoft Corporation's Motion for Summary Judgment on Veritas' Claim of Infringement of U.S. Patent No. 5,496,573 and Memorandum in Support Thereof, dated August 31, 2007 [Dkt. No. 204] ("Microsoft's Brief) at 21.
Veritas responds that it has substantial proof of (1) direct infringement and (2) intent to induce, and (3) that is has "raised factual questions" on willfulness. Veritas also contends that (4) software can infringe under § 271(c), (5) the accused software contributorily infringes, and (6) Veritas has established its damages case, and need not prove every instance of direct infringement now. See Veritas Software Corporation's Opposition to Microsoft Corporation's Motion for Summary Judgment on Veritas' Claim of Infringement of U.S. Patent No. 5,496,573, dated September 17, 2007 [Dkt. No. 266] ("Veritas' Response").
In its reply, Microsoft largely re-urges the issues presented in its opening brief, arguing that no reasonable jury could find for Veritas on those issues. See Defendant Microsoft Corporation's Reply in Support of its Motion for Summary Judgment on Veritas' Claim of Infringement of U.S. Patent No. 5,496,573, dated September 21, 2007 [Dkt. No. 301] ("Microsoft's Reply").

B. Referral to the Special Master
This Court's Order of January 18, 2007 [Dkt. No. 76], appointed the undersigned as special master in this action to handle all pre-trial patent-related issues. In the Court's Order of September 10, 2007 [Dkt. No. 235], the Court specifically directed the special master to hear the patent-related motions for summary judgment in this case including, inter alia, the above-mentioned motion. In accordance therewith, a hearing was held in San Antonio, Texas, on October 2, 2007. A record of that hearing has been prepared and filed with the Court.
After reviewing the transcript of that hearing as well as the exhibits and briefs offered by the parties, and pursuant to the foregoing Order and Rule 53 of the Federal Rules of Civil Procedure, the master issues the following report and recommendation on the foregoing issue of non-infringement with respect to the '573 patent.
For the reasons discussed below, the master recommends that the Court GRANT Microsoft's motion.

C. Issued Under Seal
Some of the parties' exhibits were designated as having been filed under seal. Because it references certain of those sealed exhibits, this report and recommendation is likewise designated "FILED UNDER SEAL." However, the public nature of these proceedings should be preserved to the fullest extent possible. Therefore, the parties are strongly encouraged to promptly advise the Court whether this report and recommendation may be released from seal either entirely or with appropriate redaction.

II.

Summary Judgment Standard

A. Summary Judgment
Summary judgment is appropriate when there is no genuine issue of material fact and the moving party is entitled to judgment as a matter of law. See Celotex Corp. v. Catrett, 477 U.S. 317, 322-23, 106 S.Ct. 2548, 91 L.Ed.2d 265 (1986); Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 247-48, 106 S.Ct. 2505, 91 L.Ed.2d 202 (1986); Fed.R.Civ.P. 56(c) ("Rule 56(c)"). "[T]he plain language of Fed.R.Civ.P. 56(c) mandates the entry of summary judgment, after adequate time for discovery and upon motion, against a party who fails to make a showing sufficient to establish the existence of an element essential to that party's case, and on which that party will bear the burden of proof at trial." Celotex, 477 U.S. at 322, 106 S.Ct. 2548. The Supreme Court has held that Rule 56(c) requires the nonmoving party to go beyond the pleadings, and by affidavits, depositions, answers to interrogatories and admissions on file, to designate specific facts showing that there is a genuine issue for trial. Id. at 324, 106 S.Ct. 2548.
A genuine issue of material fact exists if the evidence is such that a reasonable jury could find for the nonmoving party. Anderson, 477 U.S. at 248, 106 S.Ct. 2505; General Mills, Inc. v. Hunt-Wesson, Inc., 103 F.3d 978, 980 (Fed.Cir.1997). A disputed fact is material if it might affect the outcome of the suit such that a finding of that fact is necessary and relevant to the proceeding. "[T]he dispute about a material fact is `genuine,' * * *, if the evidence is such that a reasonable jury could return a verdict for the nonmoving party." Anderson, 477 U.S. at 248, 106 S.Ct. 2505. "Where the record taken as a whole could not lead a rational trier of fact to find for the nonmoving party, there is no `genuine issue for trial'" Matsushita Elec. Indus. Co. v. Zenith Radio Corp., 475 U.S. 574, 587, 106 S.Ct. 1348, 89 L.Ed.2d 538 (1986). Of course, "the mere existence of some alleged factual dispute between the parties will not defeat an otherwise properly supported motion for summary judgment; the requirement is that there be no genuine issue of material fact." Anderson, All U.S. at 247-48, 106 S.Ct. 2505 (emphasis in original). "If the evidence is merely colorable * * * or is not significantly probative, * * *, summary judgment may be granted." Id. at 249-50, 106 S.Ct. 2505. However, "[t]he evidence submitted by the nonmovant, in opposition to a motion for summary judgment, `is to be believed, and all justifiable inferences are to be drawn in [its] favor.'" KeyStone Retaining Wall Sys., Inc. v. Westrock, Inc., 997 F.2d 1444, 1449-50 (Fed.Cir.1993)(internal citations omitted)(quoting Anderson, 477 U.S. at 255, 106 S.Ct. 2505).
The Court's responsibility is not "to weigh the evidence and determine the truth of the matter but to determine whether there is a genuine issue for trial." Anderson, 477 U.S. at 249, 106 S.Ct. 2505. The inquiry is "the threshold inquiry of determining whether there is the need for a trialwhether, in other words, there are any genuine factual issues that properly can be resolved only by a finder of fact because they may reasonably be resolved in favor of either party." Id. at 250, 106 S.Ct. 2505; see also Cooper v. Ford Motor Co., 748 F.2d 677, 679 (Fed.Cir.1984); see also SRI Int'l v. Matsushita Elec. Corp. of Am., 775 F.2d 1107, 1116 (Fed.Cir.1985)(en banc)("[T]he district court must view the evidence in a light most favorable to the nonmovant and draw all reasonable inferences in its favor, * * *, and must resolve all doubt over factual issues in favor of the party opposing summary judgment.") (citing United States v. Diebold, Inc., 369 U.S. 654, 655, 82 S.Ct. 993, 8 L.Ed.2d 176 (1962); Martin v. Barber, 755 F.2d 1564, 1566 (Fed.Cir.1985); and Palumbo v. Don-Joy Co., 762 F.2d 969, 973 (Fed.Cir.1985)). The Federal Circuit has held that "summary judgment is as appropriate in a patent case as in any other * * *." Barmag Banner Maschinenfabrik AG v. Murata Mack, Ltd., 731 F.2d 831, 835 (Fed.Cir. 1984); see also Meyers v. Brooks Shoe, Inc., 912 F.2d 1459, 1461 (Fed.Cir.1990)(summary judgment is appropriate in patent cases).

B. Burden of Proof
Veritas, as the patentee asserting infringement, bears the burden of proof by a preponderance of the evidence. Indeed, the Federal Circuit recognizes that the "patent owner has always borne the burden of proving infringement," Wilson Sporting Goods Co. v. David Geoffrey & Assocs., 904 F.2d 677, 685 (Fed.Cir. 1990), and has often applied this burden to motions for summary judgment. See, e.g., TechSearch, LLC. v. Intel Corp., 286 F.3d 1360, 1372 (Fed.Cir.2002); Display Techs., Inc. v. Paul Flum Ideas, Inc., 282 F.3d 1340, 1348 (Fed.Cir.2002). "Since the ultimate burden of proving infringement rests with the patentee, an accused infringer seeking summary judgment of non-infringement may meet its initial responsibility either by providing evidence that would preclude a finding of infringement, or by showing that the evidence on file fails to establish a material issue of fact essential to the patentee's case." Novartis Corp. v. Ben Venue Labs., 271 F.3d 1043, 1046 (Fed.Cir.2001).
"[O]n issues in which the nonmovant bears the burden of proof, in contrast to those in which the movant bears the burden, the movant need not `produce evidence' showing the absence of a genuine issue of material fact in order to properly support its summary judgment motion." Exigent Tech., Inc. v. Atrana Solutions, Inc., 442 F.3d 1301, 1307 (Fed.Cir.2006)(citing Celotex, 477 U.S. at. 325, 106 S.Ct. 2548). Rather, "`the burden on the moving party may be discharged by `showing'that is, pointing out to the district courtthat there is an absence of evidence to support the nonmoving party's case.'" Exigent Technology, 442 F.3d at 1308 (quoting Celotex, 477 U.S. at 325, 106 S.Ct. 2548). That is, "nothing more is required than the filing of a summary judgment motion stating that the patentee had no evidence of infringement and pointing to the specific ways in which accused systems did not meet the claim limitations." Exigent Technology, 442 F.3d at 1309.
Once the movant has satisfied its initial burden, the "burden of production then shift[s] to [the non-movant] to identify genuine issues that preclude summary judgment." Optivus Tech., Inc. v. Ion Beam Applications S.A., 469 F.3d 978, 990 (Fed.Cir.2006)(citing Fed.R.Civ.P. 56(e); and 10A C. Wright, A. Miller, & M. Kane, Federal Practice and Procedure § 2727 (3d ed. 1998)("[I]f the movant makes out a prima facie case that would entitle him to a judgment as a matter of law if uncontroverted at trial, summary judgment will be granted unless the opposing party offers some competent evidence that could be presented at trial showing that there is a genuine issue as to a material fact.")). Thus, "`the [summary judgment] motion may, and should, be granted so long as whatever is before the district court demonstrates that the standard for the entry of summary judgment, as set forth in Rule 56(c), is satisfied." Exigent Technology, 442 F.3d at 1308 (alterations in original)(quoting Celotex, 477 U.S. at 323, 106 S.Ct. 2548).

III.

Brief Overview of the Patent-in-Suit
As discussed in the master's report and recommendation on claim construction regarding the `573 patent, the `573 patent generally discloses "a data backup procedure and apparatus for backing up and restoring, or otherwise loading a fully configured operating system to the high capacity storage device (e.g., hard disk) of a computer workstation, such as a personal computer," "from standard system backup media, such as magnetic backup tapes, without the need to reload and re configure the operating system from its original distribution media." '573 patent, col. 2, lines 2-6.
According to the specification, "[complex computer systems require[d] similarly complex disk operating systems" such as "IBM OS/2 (commercially available from IBM corporation), Microsoft MS-DOS, and Microsoft Windows 3.x (both commercially available from Microsoft Corporation, Redmond, Wash.)." '573 patent, col. 1, lines 21-23 & 14-17. The specification explains that "[b]ecause there are so many possible system configurations available, a typical operating system needs to be individually tailored for each personal computer system on which it is installed"a process that "typically requires that a skilled technician spend several hours building the operating system on the personal computer according to the desired system configuration." '573 patent, col. 1, lines 25-31. Data stored on "magnetic media disk drives," though, were vulnerable to loss or corruption, and "[d]ata backup systems, such as magnetic tape backup," were generally used to restore "corrupted or destroyed data files on the high capacity hard disk." '573 patent, col. 1, lines 34-45. According to the specification, however, such backup systems normally required that "the disk operating system installed on the hard disk be intact and fully operational before data [could] be restored to the hard disk. A data loss affecting the operating system itself is typically not recoverable by using the tape backup system, and requires that the operating system be reloaded onto the hard disk and configured anew." '573 patent, col. 1, lines 46-52.
For addressing that problem, the specification discloses (1) a data processing system on which the recovery process may be run, (2) creation of an electronic backup, for example on tape, (3) creation of a recovery disk, and (4) the recovery process.
The "data processing system" is said to include, inter alia, "a computer workstation" having a "storage device [that] stores files necessary to start (boot) and operate the workstation," i.e., "operating system files, system configuration files, device driver files, and any other files necessary to properly configure and operate the workstation," and "a tape drive adapter for communicating with the backup tape drive device." '573 patent, col. 3, line 44-col. 4, line 8 (reference numbers omitted).
The backup tape, according to the specification, may include the "operating system files, system configuration files, [and] device driver files," and is "used as the source for the operating system subsequently loaded or restored onto the PC hard drive." '573 patent, col. 5, lines 36-38 (reference numbers omitted).
As for creating a recovery disk, the specification explains that "a recovery diskette is prepared from the fully configured PC by copying various files from the hard disk onto the recovery diskette, which essentially define the current PC configuration." Such files include "vital operating system configuration files, system configuration files, and device drivers * * * required for the proper operation of the hardware, operating system, and attached devices," as well as "[operating system installation files" from the "`Installation' diskette, distributed with the original operating system distribution diskettes," "an application program for implementing the loading or recovery procedure of this invention, and an application program capable of recovering the operating system files from the backup media onto the hard disk of the PC." '573 patent, col. 5, lines 39-65 (reference numbers omitted). According to the specification, "the recovery diskette can actually be a set of several recovery diskettes, each diskette containing a particular sub-set of files." '573 patent, col. 4, lines 54-56.
The specification discloses a number of recovery processes, such as "the operating system recovery and loading procedure." For that procedure, the specification explains, "[t]o begin the recovery process the operator inserts the backup tape containing the operating system files to be restored into the PC tape drive." Then, the "operator starts (i.e., boots)" the PC "from the recovery diskette which loads an initial, temporary operating system into the memory of the PC. The recovery diskette also supplies this initial operating system with the necessary system configuration files and device drivers, i.e., the files previously copied to the recovery diskette from the fully configured PC." '573 patent, col. 6, lines 10-18 (reference numbers omitted). "Next, a recovery program is loaded from the recovery diskette into the PC and run to directly recover the operating system files from the backup tape," as well as recover other files on the backup tape. "Finally, the PC is rebooted from the recovered operating system files now installed on the hard disk, and the hard drive can be further restored from the backup tape if necessary." '573 patent, col. 6, lines 26-33 (reference numbers omitted).

IV.

Infringement

A. Direct Infringement
A patentee may sue for direct infringement under 35 U.S.C. § 271(a):
Except as otherwise provided in this title, whoever without authority makes, uses, offers to sell, or sells any patented invention, within the United States, or imports into the United Sates any patented invention during the term of the patent therefor, infringes the patent.
The "making, using, or selling of a patented invention is the usual meaning of the expression `direct infringement.'" Joy Techs. Inc. v. Flakt, Inc., 6 F.3d 770, 773 (Fed.Cir.1993). The Federal Circuit has long held that the determination of patent infringement involves a two-step process. "The claimed invention must first be defined, a legal question of claim interpretation. Second, the trier of fact must determine whether the claims, as properly interpreted, cover the accused device or process." SmithKline Diagnostics, Inc. v. Helena Labs. Corp., 859 F.2d 878, 889 (Fed.Cir.1988). See also Liquid Dynamics Corp. v. Vaughan Co., Inc., 355 F.3d 1361, 1367 (Fed.Cir.2004)("The court must first interpret the claim and determine the scope and the meaning of the asserted patent claims, and then compare the properly construed claims to the allegedly infringing device."); Amgen Inc. v. Hoechst Marion Roussel, Inc., 314 F.3d 1313, 1324 (Fed.Cir.2003)("Because claim language defines claim scope, the first step in an infringement analysis is to construe the claims. * * * Thereafter, the properly construed claims are compared to the accused product or process to determine whether each of the claim limitations is met * * *."); Cybor Corp. v. FAS Techs., Inc., 138 F.3d 1448, 1454 (Fed.Cir.1998).
The first step of the infringement analysis, claim construction, is a question of law. See id. at 1451. The court must "examine the claims, the rest of the specification, and, if in evidence, the prosecution history" to determine "the scope and meaning of that which is allegedly infringed." Amgen, 314 F.3d at 1324. See also Markman v. Westview Instrs., Inc., 52 F.3d 967, 976 (Fed.Cir.1995), aff'd, 517 U.S. 370, 116 S.Ct. 1384, 134 L.Ed.2d 577 (1996); Phillips v. AWH Corp., 415 F.3d 1303 (Fed. Cir.2005).
The second step of the infringement analysis, comparison of the claim to the accused device, is a question of fact. See Bai v. L & L Wings, Inc., 160 F.3d 1350, 1353 (Fed.Cir.1998); Liquid Dynamics, 355 F.3d at 1367. The trier of fact must determine whether, using the properly construed claims as a guide, every claim limitation or its equivalent is found in the accused device or process. See Warner-Jenkinson Co. v. Hilton Davis Chem Co., 520 U.S. 17, 29, 117 S.Ct. 1040, 137 L.Ed.2d 146 (1997).
Thus, literal infringement requires a showing that every limitation of at least one claim "reads on" or covers the accused device, i.e., that the accused device falls within the scope of at least one properly construed claim. See SmithKline, 859 F.2d at 889. "To establish literal infringement, every limitation set forth in a claim must be found in an accused product, exactly." Sowthwall Techs., Inc. v. Cardinal IG Co., 54 F.3d 1570, 1575 (Fed.Cir.1995); Lantech, Inc. v. Keip Mach. Co., 32 F.3d 542, 547 (Fed.Cir.1994)("For literal infringement, each limitation of the claim must be met by the accused device exactly, any deviation from the claim precluding a finding of infringement."). Accordingly, a claim cannot be literally infringed if any claim element or limitation is missing entirely from the accused product. See London v. Carson Pirie Scott & Co., 946 F.2d 1534, 1539 (Fed.Cir.1991). Furthermore, "the addition of features does not avoid infringement, if all the elements of the patent claims have been adopted. Not is infringement avoided if a claimed feature performs not only as shown in the patent, but also performs an additional function." N. Telecom, Inc. v. Datapoint Corp., 908 F.2d 931, 945 (Fed.Cir.1990) (citation omitted).
"For process or method patent claims, infringement occurs when a party performs all the steps of the process." BMC Resources, 498 F.3d at 1379 (citing Joy., 6 F.3d at 773 (regarding making or selling industrial plan designed to enable use of patented system)). "Because a process is nothing more than the sequence of actions of which it is comprised, the use of a process necessarily involves doing or performing each of the steps recited." NTP, Inc. v. Research in Motion, Ltd., 418 F.3d 1282, 1318 (Fed.Cir.2005).
However, "[m]ethod claims are only infringed when the claimed process is performed, not by the sale of an apparatus that is capable of infringing use." Ormco Corp. v. Align Tech., Inc., 463 F.3d 1299, 1311 (Fed.Cir.2006). That is, "[t]he mere sale of an apparatus capable of performing the claimed process" is "not a direct infringement because a method or process claim is directly infringed only when the process is performed." Joy, 6 F.3d at 773 (citing and discussing Standard Havens Prods., Inc. v. Gencor Indus., Inc., 953 F.2d 1360 (Fed.Cir.1991). "To hold that the sale of equipment which performs a patented process is itself a direct infringement would make that portion of section 271(c) relating to the sale of an apparatus for use in practicing a patented process meaningless." Joy, 6 F.3d at 774.
"In order to prove direct infringement, a patentee must either point to specific instances of direct infringement or show that the accused device necessarily infringes the patent in suit." ACCO Brands, Inc. v. ABA Locks Mfr. Co., 501 F.3d 1307, 1313 (Fed.Cir.2007). Direct infringement may be shown through direct evidence as well as circumstantial evidence. Moleculon Research Corp. v. CBS, Inc., 793 F.2d 1261, 1272 (Fed.Cir. 1986)("It is hornbook law that direct evidence of a fact is not necessary."). Indeed, "[circumstantial evidence is not only sufficient, but may also be more certain, satisfying and persuasive than direct evidence." Id. at 1272 (quoting Michalic v. Cleveland Tankers, Inc., 364 U.S. 325, 330, 81 S.Ct. 6, 5 L.Ed.2d 20 (1960)).

B. Indirect Infringement
A patentee may also sue for indirect infringementfor inducing infringement and for contributory infringement.

1. Inducing Infringement
Inducing infringement is defined under § 271(b):
Whoever actively induces infringement of a patent shall be liable as an infringer.
As noted above, "direct infringement * * * is a prerequisite to indirect infringement." Alloc, Inc. v. Int'l Trade Comm'n, 342 F.3d 1361, 1374 (Fed.Cir.2003). See also Epcon Gas Sys., Inc. v. Bauer Compressors, Inc., 279 F.3d 1022, 1033 (Fed. Cir.2002)("It is well settled that there can be no inducement of infringement without direct infringement by some party.").
To prevail on a charge of inducing infringement, the patentee must prove two additional elements after establishing the predicate act of direct infringement. First, the patentee must prove that the alleged inducer committed an act which constitutes inducement. For example, sales-related activities, including advertising, solicitation, and product instruction that encourage the infringing use may be acts constituting inducement. Biotec Biologische Naturverpackungen GmbH v. Biocorp, Inc., 249 F.3d 1341 (Fed.Cir.2001) (product manual instructed customers to use product so as to meet the patented limitation, thereby constituting an act of inducement). See Golden Blount, Inc. v. Robert H. Peterson Co., 438 F.3d 1354 (Fed.Cir.2006)(instruction sheets); Moleculon Research Corp. v. CBS, Inc., 793 F.2d 1261 (Fed.Cir.1986)(instruction sheet, puzzle solution booklet).
Second, the patentee must prove that the accused infringer intended to cause direct infringement. For example, the Federal Circuit en banc has held that "if an entity offers a product with the object of promoting its use to infringe, as shown by clear expression or other affirmative steps taken to foster infringement, it is then liable for the resulting acts of infringement by third parties." DSU Med. Corp. v. JMS Co., 471 F.3d 1293, 1306 (Fed.Cir.2006). That is, "the intent requirement for inducement requires more than just intent to cause the acts that produce direct infringement Beyond that threshold knowledge, the inducer must have an affirmative intent to cause direct infringement. * * * Accordingly, inducement requires evidence of culpable conduct, directed to encouraging another's infringement, not merely that the inducer had knowledge of the direct infringer's activities." Id. (citations omitted). See MEMC Elec. Materials v. Mitsubishi Materials Silicon Corp., 420 F.3d 1369, 1378 (Fed.Cir.2005)(Inducement requires "that the alleged infringer knowingly induced infringement and possessed specific intent to encourage another's infringement."); and Metro-Goldwyn-Mayer Studios Inc. v. Grokster, Ltd., 545 U.S. 913, 125 S.Ct. 2764, 162 L.Ed.2d 781 (2005)(drawing on the inducement of infringement standard long applied in the patent law context and "holding that one who distributes a device with the object of promoting its use to infringe copyright, as shown by clear expression or other affirmative steps taken to foster infringement, is liable for the resulting acts of infringement by third parties.").

2. Contributory Infringement
Contributory infringement is defined under § 271(c):
Whoever offers to sell or sells within the United States or imports into the United States a component of a patented machine, manufacture, combination, or composition, or a material or apparatus for use in practicing a patented process, constituting a material part of the invention, knowing the same to be especially made or especially adapted for use in an infringement of such patent, and not a staple article or commodity of commerce suitable for substantial noninfringing use, shall be liable as a contributory infringer.
"[D]irect infringement * * * is a prerequisite to indirect infringement." Alloc, Inc., 342 F.3d at 1374. See also Am Mfg. Co. v. Convertible Top Replacement Co. ("Aro I"), 365 U.S. 336, 341, 81 S.Ct. 599, 5 L.Ed.2d 592 (1961)("[T]here can be no contributory infringement in the absence of a direct infringement.").
Beyond a showing of direct infringement, to prevail on a charge of contributory infringement, a patentee must prove two elements: (1) knowledge and (2) materiality. See DSU, 471 F.3d at 1303 ("[T]o prevail on contributory infringement, DSU must have shown that ITL made and sold the Platypus, that the Platypus has no substantial non-infringing uses in its closed-shell configuration, that ITL engaged in conduct (made sales) within the United States that contributed to another's direct infringement, and that JMS engaged in an act of direct infringement on those sales that ITL made in the United States."). As for knowledge, the plaintiff must prove that the defendant knew that the product was especially made or adapted for use in infringing the patented method. See Aro Mfg. Co. v. Convertible Top Replacement Co. ("Aro II"), 377 U.S. 476, 488, 84 S.Ct. 1526, 12 L.Ed.2d 457 (1964)(emphasis in original)("It is only sale of a component of a patented combination 'knowing the same to be especially made or especially adapted for use in an infringement of such patent' that is contributory infringement under the statute."); Hewlett-Packard Co. v. Bausch & Lomb, Inc., 909 F.2d 1464, 1469 (Fed.Cir.1990)(emphases in original)("[o]nly proof of a defendant's knowledge, not intent, that his activity cause infringement was necessary to establish contributory infringement").
As for materiality, the patentee must prove that the product sold to the alleged direct infringer constituted a material part of the invention, i.e., that it is "a component especially made or adapted for use in the patented combination [and] is not a staple article suitable for substantial noninfringing use." Preemption Devices v. Minn. Mining & Mfg. Co., 803 F.2d 1170, 1174 (Fed.Cir.1986). See Grokster, Ltd., 545 U.S. at 932, 125 S.Ct. 2764 ("This analysis reflected patent law's traditional staple article of commerce doctrine, now codified, that distribution of a component of a patented device will not violate the patent if it is suitable for use in other ways. The doctrine was devised to identify instances in which it may be presumed from distribution of an article in commerce that the distributor intended the article to be used to infringe another's patent, and so may justly be held liable for that infringement. * * * In sum, where an article is `good for nothing else' but infringement, there is no legitimate public interest in its unlicensed availability, and there is no injustice in presuming or imputing an intent to infringe."); Dawson Chem. Co. v. Rohm & Haas Co. 448 U.S. 176, 213, 100 S.Ct. 2601, 65 L.Ed.2d 696 (1980) ("[B]y enacting §§ 271(c) and (d), Congress granted to patent holders a statutory right to control nonstaple goods that are capable only of infringing use in a patented invention, and that are essential to that invention's advance over prior art."); Golden Blount, 365 F.3d at 1061 ("Thus, Blount must show that Peterson `knew that the combination for which its components were especially made was both patented and infringing.' Further, Blount must show that Peterson's components have no substantial noninfringing uses." (quoting Preemption Devices)).
The question of whether a component is capable of substantial non-infringing use is a question of fact. See Mentor H/S, Inc. v. Med. Device Alliance, Inc., 244 F.3d 1365 (Fed.Cir.2001) (upholding jury verdict of contributory infringement where there was a lack of substantial non-infringing uses); C.R. Bard, Inc. v. Advanced Cardiovascular Sys., Inc., 911 F.2d 670 (Fed.Cir.1990)(summary judgment on contributory infringement inappropriate when there existed disputed material fact issues regarding substantial non-infringing use). A suggested non-infringing use must not be farfetched, illusory, impractical or merely experimental. See Hilgraeve Corp. v. Symantec Corp., 265 F.3d 1336 (Fed.Cir.2001).

C. Asserted Claims
Veritas asserts claims 1-5, 7-10, 13-19, 22-24, 26-30 and 32-33 of the '573 patent. All are method claims. Of the asserted claims, claims 1, 18, 30 and 33 are independent, and provide:
1. A method for loading a fully configured operating system onto a storage device of a data processing system, comprising the steps of:
providing a first media comprising operating system files for installing the fully configured operating system onto the storage device;
providing a second media comprising configuration-specific data files;
initializing the data processing system from the second media to provide a temporary operating system and using the configuration-specific data files to configure the data processing system;
loading the fully configured operating system files from the first media to the storage device using the temporary operating system; and
reinitializing the data processing system from the storage device to install the fully configured operating system.
18. A method for loading a fully configured operating system onto a disk drive of a data processing system, comprising the steps of:
copying fully configured operating system files stored on the disk drive to a first media;
copying configuration-specific data files from the disk drive to a second media;
initializing the data processing system from the second media to provide a temporary operating system and using the configuration-specific data files to configure the data processing system;
initializing the disk drive prior to the step of loading the fully configured operating system files from the first media to the disk drives;
loading the fully configured operating system files from the first media to the disk drive using the temporary operating system to install the fully configured operating system; and
reinitializing the data processing system from the disk drive to provide the fully configured operating system.
30. A method for loading a fully configured operating system onto a disk drive of a first data processing system, comprising the steps of:
configuring a disk drive of a second data processing system with the desired configuration for the first data processing system;
copying fully configured operating system fries stored on the disk drive of the second data processing system to a first media;
copying configuration specific data files from the disk drive of the second data processing system to a second media;
initializing the first data processing system from the second media to provide a temporary operating system and using the configuration-specific data files to configure the first data processing system; and
loading the fully configured operating system files from the first media to a disk drive of the first data processing system using the temporary operating system to install the fully configured operating system.
33. A method for loading a fully configured operating system onto a storage device of a data processing system, comprising the steps of:
initializing the data processing system from a second media, having configuration-specific data files, to provide a temporary operating system using the configuration-specific data files to configure the data processing system;
loading the fully configured operating system files from a first media to the storage device using the temporary operating system, the first media having operating system files for installing the fully configured operating system onto the storage device; and
reinitializing the data processing system from the storage device to install the fully configured operating system.
Also as noted above, the master construed disputed terms of the '573 patent. See Markman RR.

D. The Parties' Arguments
According to Microsoft, "Veritas alleges infringement by, and seeks damages on, each unit of Microsoft Windows® Vista (and other) operating system software 'sold' by Microsoft in the United States, under two theories. First, it alleges that these operating systems have certain built-in 'backup and restore' capabilities that can be used to infringe the '573 Patent. Second, it alleges that software kits provided by Microsoft to computer manufacturers (OEMs) and to system administrators can be used to install these operating systems onto computers using a process that infringes the '573 Patent." Microsoft's Brief at 1 (Microsoft's emphases).
Microsoft illustrates the "fundamental flaw in Veritas' case" by the following "hypothetical:"
A (hypothetical) patent claims a method of installing a spare tire (in case of a flat) by loosening and tightening the lug nuts in a particular order. A retailer sells a kit including a spare tire, a lug wrench, a jack, and instructions describing several installation methods, including the patented one. The patent's owner complains that these kits unfairly embody the patented invention to take sales rightfully belonging to the patent holder, and seeks damages on each such kit sold by the retailer. Under U.S. Patent Law, the patent owner loses. It loses because its patent is on a method, not on a kit. The spare-tire-installation method patent is not infringed by selling the kit, even if the kit gives its buyers the capability to practice the patented method, and even if each kit takes a sale from the patent owner. The kit does not infringe, moreover, even though much of the psychological benefit of the patent's techniquenamely, giving the driver ease of mindis achieved by merely having the kit stored in the trunk. Rather, the sparetire-installation method patent is infringed only in the rare event that the driver actually puts the kit in the trunk, has a flat tire, and, in the U.S., changes the flat using the patented steps.
Microsoft's Brief at 2 (Microsoft's emphases).
That is, Microsoft argues, "for each asserted patent claim and for each accused software offering of Microsoft, Veritas must prove that a third-party, with no license or authorization from the patent owner or its agent, directly infringed the asserted method claim in the U.S. using that software." According to Microsoft, "[i]t is unlikely that Veritas will be able to prove any instance of direct infringement using the accused software" because of the complexity of proof required. Microsoft urges, for example, that for Veritas "to prove direct infringement of independent claim 30, Veritas must prove, among other things, that someone in the U.S., without authority of the patent owner or its agent, used Microsoft's accused software kits to copy an operating system from a disk drive of a master computerconfigured with the desired configuration for a target computerto a first media, and to copy configuration-specific data files from that same disk drive of the master computer to a second media, and then used that second media to load that identically configured operating system on to the target computer." Id. at 19 (Microsoft's emphasis).
Veritas responds that "[c]ontrary to Microsoft's assertion, proof of indirect infringement does not require that the patentee provide proof of each individual instance of underlying direct infringement. Rather, indirect infringement under §§ 271(b) and (c) of a method claim may be proven by evidence that a broad class of users (such as Microsoft's OEM and/or enterprise customers) directly infringe the patented methods," and that "[s]uch proof of underlying direct infringement can be satisfied by circumstantial evidence." Veritas proffers evidence said to show infringement, namely, (1) "advertisements and instructions that encourage infringing use despite the lack of any first-hand evidence of direct infringement by customers can provide sufficient circumstantial evidence of inducement," (2) "testimony of the defendant's' own witnesses concerning the typical ways in which the accused products are used by customers, constitutes strong evidence of the underlying direct infringement", and (3) "direct evidence in the form of documents and testimony that certain customers and internal Microsoft testers are actually using the accused products in an infringing manner constitutes proof of direct infringement as well." Veritas' Response at 7-8.
Microsoft asserts that "Veritas has not offered particularized, admissible evidence that any specific customer has used the accused software in a method that practices each step of any claim, in the U.S. and without authority." Microsoft further argues that Veritas' "expert's claim charts map the claims to capabilities, not to actions of customers" "[a]nd, all the evidence of use Veritas submits is inadmissible, and thus cannot be considered on this motion for summary judgment." Microsoft's Reply at 5 (Microsoft's emphasis). Microsoft also asserts that Veritas misrepresents the testimony of all of Microsoft's deponents, and misstates controlling law.
The parties' arguments are discussed in more detail below.

E. Discussion
Overall, Microsoft does not dispute that the accused products are capable of performing the methods of the asserted claims.

1. The Accused Products
Veritas accuses "Microsoft's recommended system deployment tools and procedures for Windows Vista, Windows Server 2008 (formerly known as Longhorn), Windows XP and Windows Server 2003, and system recovery tools and procedures for Windows Vista and Windows Server 2008" of infringing the asserted claims. Veritas' Response at 1.
Generally, Veritas presents its infringement case through its expert, Dr. Nichols. Dr. Nichols examined the following products:
System Deployment for Windows XP / Server 2003 and Windows Vista / Server 2008[1]
Microsoft's packages for deployment include:
 Windows Automated Installation Kit (WAIK)
 OEM Preinstallation Kit (OPK)
 Business Desktop Deployment
These packages include some or all of the following components:
 Windows Preinstallation Environment (WinPE)
 ImageX
 WIM file format
 Windows System Image Manager (SIM)
 Sysprep (System Preparation)
There may be other WinPE-based scenarios recommended by Microsoft
System Backup and Restore for Windows Vista / Server 2008
Built-in capabilities in Windows Vista / Server 2008
 Vista Complete PC Backup and Restore
 Server 2008 Backup and Recovery
These packages rely on the following:
 Windows Recovery Environment (WinRE)
 Windows Preinstallation Environment (WinPE)
 VHD file format
See Declaration of Michael J. Schallop in Support of Veritas Software Corporation's Opposition to Microsoft Corporation's Motion for Summary Judgment on Veritas' Claim of Infringement of U.S. Patent No. 5,469,573 ("Schallop Decl."), Exh. B: Infringement Expert Report of A.J. Nichols, Ph.D. ("Nichols Infringement Report").[1]
Overall, "Veritas has accused specific combinations of Accused Products recommended by Microsoft for use in the infringing system recovery and system deployment scenarios." In a footnote, Veritas urges that "[f]or the recovery scenarios, Veritas is accusing the following features based on Microsoft's recommendations: Complete PC Backup and Restore of Windows Vista (Premium, Ultimate and Enterprise Editions) and Backup and Restore of Microsoft's forthcoming Windows Server 2008. For the deploying scenarios, Veritas is accusing the following features based on Microsoft's recommendations: Windows XP, Server 2003, Vista, and Server 2008 include combinations of the following: the OEM Preinstallation Kit (OPK), Windows Automated Installation Kit (WAIK), Business Desktop Deployment (BDD) tools, using the following components in their system deployment tools and procedures: Windows Preinstallation Environment (WinPE), ImageX, Windows Imaging (WIM) image file format, Windows System Image Manager (SIM), Sysprep (System Preparation), Setup Manager. All of these products collectively, when used to deploy or recover Windows operating systems will be referred to herein as `Accused Products.'" Veritas' Response at 4 at n. 5.

a) System Deployment
With respect to system deployment, Dr. Nichols contends that Windows Vista and Windows Server 2008 include Windows Automated Installation Kit ("WAIK"), OEM Preinstallation Kit ("OPK"), and Business Desktop Deployment ("BDD"), and that an earlier version of .OPK supported Windows XP and Windows Server 2003. See Nichols Infringement Report at 9.
The WAIK, Dr. Nichols contends, "is a tool to simplify and speed up the process of configuring multiple numbers of computers with the same Windows operating system. It is intended for use by the IT department in an organization to simplify the setup of similar computer systems throughout the organization. WAIK depends on Windows PE, ImageX, and the WIM image file format." According to Dr. Nichols, deploying WAIK consists of the following steps:
1. Setting up a lab environment to fully configure the desired operating system. This environment is built upon a computer referred to as the "Technician Computer".
2. Deciding what features will be incorporated into the operating system by providing an "Answer File".
3. Building the desired system (a master installation) on another computer called the "master computer" (a model system).
4. Creating an image of the Master Computer on the first media and creating a Windows PE media (a second media).
5. Initializing Windows PE on the "destination computer" (a target system) using the second media.
6. Deploying the image onto one or more Destination Computers.
7. Initializing the Destination Computer by the user and running a fully configured Windows operating system.
Nichols Infringement Report at 9. Dr. Nichols urges that steps 47 "involve infringement" of the asserted claims, and provides Exhibit E, which includes "screen shots" said to "show Microsoft's recommended process of creating and customizing the Windows PE media (the second media), capturing the image of the fully configured Windows operating system from the Master Computer (the first media), initializing the Destination Computer with the Windows PE media, partitioning and formatting the disk drive, loading the fully configured operating system onto the disk drive, and re-initializing with the fully configured Windows operating system." According to Dr. Nichols, the "screenshots *were generated using the recommended deployment procedures described in the Windows Automated Installation Kit (Windows AIK) User's Guide." Id. at Exh. E.
The OPK, according to Dr. Nichols, "is practically identical to WAIK; the major difference being that here the OPK is installed on the Technician Computer instead of the WAIK." Nichols Infringement Report at 11.
Use of the BDD, Dr. Nichols urges, "implies use of the WAIK," and that "[i]t is only necessary to examine the relationship of WAIK to the '573 patent to determine the relationship of BDD to the patent." Id.
Further with respect to system deployment, Dr. Nichols includes claim charts said to show infringement by the (1) "deployment tools and procedures for Windows Vista and Windows server 2008," see id. at 16 & Exh. F, and (2) "deployment tools and procedures for Windows XP and Windows Server 2003," see id. at 16 & Exh. G.

b) System Backup & Recovery
With respect to system backup and recovery, Dr. Nichols points to the "built-in backup and restore components" of Windows Vista and Windows Server 2008 as infringing. Dr. Nichols provides a claim chart said to show infringement by the "system recovery tools and procedures for Windows Vista and Windows Server 2008, comprising Windows RE, Complete PC Backup and Restore (for Windows Vista) and Server 2008 Backup and Recovery (for Windows Server 2008)." See Nichols Infringement Report at 16, Exh. H.

2. Uses of the Accused Products

a) Infringing Uses
As noted above, Microsoft does notat least in its present motiondispute that the accused products are capable of being used to perform the method steps of the asserted claims. See Microsoft's Reply at 5 (Microsoft's emphasis) (Dr. Nichols' "claim charts map the claims to capabilities, not to actions of consumers.").

b) Substantial Non-Infringing Uses
However, Microsoft urges that the accused products also have substantial non-infringing uses, as well. Microsoft provides a table said to show "18 exemplary ways of using the accused software * * * that do not even arguably infringe," and of those, particularly points out "seven indisputable examples of the myriad substantial non-infringing uses of the accused software." See Microsoft's Brief at 15 & 5, and Declaration of Xuan-Giang Tran in Support of Microsoft Corporation's Motion for Summary Judgment on Veritas' Claims of Infringement of U.S. Patent No. 5,469,573 ("Tran Decl."), APX0192-94: Table ANon-infringing Uses. See also Tran Decl, APX0015-90: Rebuttal Expert Report of Mark Morrissey ("Morrissey Rebuttal Report") at 21-65 (detailing substantial non-infringing uses).[2] Microsoft argues that "Veritas cannot meet its burden of proof on this issue for any combination of an asserted patent claim and an accused item of Microsoft software," and that Veritas' expert, "Dr. Nichols, admitted several non-infringing uses in his deposition, and admitted that he had not even tried to identify or quantify the non-infringing uses of the accused software, and that he is not an expert in how OEMs or system administrators deploy operating systems." Microsoft's Brief at 14.
Microsoft elaborates on seven particular scenarios:
1. "Install OS Using DVD and `Answer File': One primary and substantial use of the accused WAIK (or OPK or BDD) software kit is to create an `Answer file' that stores various configuration choices, and helps automate installation of the operating system (OS) onto a computer. Then, use a generic operating system (OS) installation DVD to install the OS onto, a computer, having the OS's set-up program look to the Answer file for the necessary configuration choices. Veritas' expert Dr. Nichols admitted in deposition that this is a non-infringing use of WAIK."
2. "Install OS Using Hard Disk Duplication: Another substantial non-infringing use of OPK is to install the OS onto a hard disk using [this method] or other non-infringing technique. Then, copy that configured operating system onto multiple hard disks connected to a hard disk duplication machine, and then remove those hard disks and install them into computers."
3. "Install Win RE and Win RE Onto a Computer For Diagnostics and Repair: The accused software toolkits are like physical toolkits: one can use the pliers without ever using the hammer, file, wrench or other tools in the kit. Here, for example, another substantial non-infringing use of OPK, WAIK and BDD is to use Microsoft's Win PE (Preinstallation Environment) 2.0 softwareprovided with WAIK, OPK and BDD without using any other tool provided in the accused WAIK, OPK or BDD software kits." For example, "Win PE 2.0 is integrated with Window Recovery Environment (Window RE)" and constitutes a noninfringing use such that "[a]n OEM or system administrator can install Win PE and Win RE onto a computer, without using the accused OS deployment methods." According to Microsoft, "Dr. Nichols admitted in deposition that Win PE and Win RE can be used together in a non-infringing way, for diagnosis and repair of various problems."
4. "Other Substantial Non-infringing Uses of Win PE 2.0: Dr. Nichols in deposition, and Mr. Morrissey in his expert report/declaration, have identified several other non-infringing uses of the Win PE 2.0 tool provided in the accused software kits. For example, Win PE can be used to perform the following functions without even arguably infringing the '573 patent: (1) create or edit 'Boot Configuration Data (BCD)' stores that describe boot applications and boot application settings, (2) restore the boot sector on a computer, (3). map network drives, (4) create new physical or logical drives, (5) partition and format existing drives, (6) otherwise manage disks, partitions, or volumes, etc. Indeed, Dr. Nichols himself has written a computer program that uses Win PE 2.0 in a non-infringing way."
5. "Install Or Recover OS By Booting Win PE From Hard Disk: Veritas alleges that Win PE serves the role of the `temporary operating system' of the '573 patent claims. The claims require that the temporary OS be provided by `second media' that, as found by the Special Master and not challenged by Veritas, is 'physically distinct' from the storage device. Another substantial non-infringing use of Win PE 2.0 is to store it on the computer's hard disk and, either in deployment or in a crash recovery situation, `flat boot' the computer from that hard disk." Microsoft argues that "[u]sed in that manner, the alleged temporary OS is not on a physically distinct media, so this is another non-infringing use of the accused software."
6. "Use OS Without Using The Accused Backup and Restore Functionality: As Dr. Nichols admitted, one can use Windows® Vista and Window© Server 2008 with more than one hundred different applications without infringing the patent, and as he further admitted, these operating system have substantial non-infringing uses."
7. "Use The Accused Backup and Restore Functionality To Backup, But Not Restore: As Dr. Nichols also admitted, one can use the accused backup and restore feature (e.g., Complete PC Backup and Restore built into Windows Vista) and not infringe the '573 Patent, by using it to backup files but then not restoring those files. A computer user is no more required to later restore those files to the computer than a car driver is required to install a spare tire. Dr. Nichols admitted that this backup-but-no-restore was a substantial non-infringing use of the OS an of the accused built-in functionality of the OS."
Microsoft's Brief at 5-8 (Microsoft's emphases).
In rebuttal, Veritas relies on the testimony of its expert, Dr. Nichols, and particularly on Exhibit I to Dr. Nichols' expert report of July 17, 2007 (Nichols Infringement Report), and Exh. L of Dr. Nichols' expert report of August 14, 2007 (Nichols Validity Report). See Nichols Infringement Report, Exh. I at 1-11-17 & Nichols Validity Report, Exh. L at L-1L-11. Exhibit I is a table entitled "Evidence of Infringement," and is 17 pages long. Exhibit I, furthermore, references Exhibit F to the July report. Exhibit F is a table entitled "Claim Chart" vs. Vista / Server 2008 System Deployment," and is 22 pages long. See Nichols Infringement Report, Exh. F at F-1F-22. Exhibit L is a table entitled "Supplemental Evidence of Infringement," and is 11 pages long. Veritas cites generally to those exhibits, and does not point out any specific instance in which Dr. Nichols addresses any of the scenarios posited by Microsoft. Nor does Veritas particularly point the Court to anything in those exhibits tending to raise a genuine issue of material fact regarding Microsoft's assertion that the accused products do not have substantial non-infringing uses. Nor is any such instance apparent upon review of the exhibits, which the master has done despite Veritas' lack of particularity. See Carmen v. San Francisco Unified Sch. Dist, 237 F.3d 1026, 1031 (9th Cir.2001)("We hold that the district court may determine whether there is a genuine issue of fact, on summary judgment, based on the papers submitted on the motion and such other papers as may be on file and specifically referred to and facts therein set forth in the motion papers. Though the court has discretion in appropriate circumstances to consider other materials, it need not do so. The district court need not examine the entire file for evidence establishing a genuine issue of fact, where the evidence is not set forth in the opposing papers with adequate references so that it could conveniently be found.").
In his July report, Dr. Nichols opined that "Microsoft's infringing tools and procedures have no substantial non-infringing uses." Nichols Infringement Report at 16. However, Dr. Nichols conceded during deposition that the foregoing statement "is unqualified and it should be qualified," and provided the qualification that "I believe that I have seen no evidence of substantial non-infringing use." See Tran Decl., APX0112-66: Deposition Excerpts of A.J. Nichols, Ph.D. ("Nichols Dep.") at 237:7-239:25. That is consistent with Dr. Nichols' statement in his July report that "[t]he Windows automated installation Kit, OEM Preinstallation Kit, Business Desktop Deployment packages are all described as products for deployment. Microsoft suggests no other use of the products, and I know of no substantial non-infringing use of them. Similarly, Vista Complete PC Backup and Restore and a Server 2008 Backup and Recovery used in conjunction with Windows RE are intended for backing up and recovering the operating system environment, and I know of no substantial non-infringing use of them." Nichols Infringement Report at 17 (emphases added) (paragraphing omitted).
Indeed, Dr. Nichols' qualification came after Microsoft questioned him about a number of substantial non-infringing uses. Dr. Nichols conceded that the accused products had many non-infringing uses, although he also stated that he had not determined whether those uses were "substantial." See, e.g., Nichols Dep. at 11:25-12:1 ("[T]here are ways in which one can use the Vista operating system without infringing the '573 patent."), 14:7-15:18 ("One can use the Vista operating system to run an applicationrun the Word application to write a, for example, a report such as a validity report or an infringement report of the '573 patent. One could use athe Vista operating system to run a program such as Excel to construct a spreadsheet * * *. One can use a Vista operating system to run a Visual Studio, a Visual C++ 6.0 to construct a program that would be used to, for example, analyze source code for duplication. * * * One could use the Vista operating system to gain access to the web * * *. One can use the Vista operating system to open up a DOS box and run programs * * *. One can use the Vista operating system * * * to run the PowerPoint application for Microsoft. One can use the Vista operating system for running Access, which is a database management system * * *. * * *"), 19:9-12 ("I have no idea as to how many people, whether it's millions or billions or hundreds, but I know that some of those programs are widely used."), 22:25-23:12 ("I'll do the best I can here. `Substantial noninfringing use' in my" mind as legal layperson, not as an expert in legalities as you yourself are, I hope, to me that term means that there are some large percentage, substantial amount of uses of a product, a large number of uses, I should say, of a product that do not infringe. That's what I think `substantial noninfringing use' means. * * * More than a trivial amount, more than a small amount."), 23:17-29 ("The Windows Vista operating system has substantial uses uses beyond infringement of the '573 patent."), 23:3-18 ("[T]here are probably many programs, application programs that Windows 2008 can run. Probably more than a hundred. * * * Without infringing the 573 patent. * * * and I will even go so far as to give you a substantial number of ways that server 2008 can be used without infringing the 573 patent."), 29:3-7 (Q. "Is it possible to use Windows PE 2.0 without infringing the '573 patent?" A. "Yes, I think it's possible."), 32:2-6 (Q. "And just to clarify, one noninfringing use of Windows PE 2;0 vis-a-vis the '573 patent is to support the running of your program called clonedir; is that correct?" A. "That is a non-infringing use, yes."), 35:5-7 ("I don't recall specifically attempting to look for noninfringing uses. I certainly discovered one."), 45:7-10 ("I did not do any research on trying to determine the number of people who had used the Microsoft products to infringe the '573 patent"), 46;14-16 ("I don't believe I have looked at Windows PE enough to determine whether the noninfringing uses of Windows PE are substantial."), 46:23-25 ("I have seen no evidence of anything from Microsoft that would lead me to believe there are substantial noninfringing uses of the OPK."), 47:4-15 (Q. "Is it possible to receive Microsoft Windows OPK and use only Windows PE 2.0 for any purpose and not use the remainder of the OPK?" A. "It is possible."), 49:5-25 ("And I thought of a few more things that one can do with Windows Vista that did not infringe the patent. * * * One can run virus programs and get into the operating system in a variety of ways. * * * One can run programs that will block such attempts such as firewalls, virus checker, spyware checkers, route kit checkers. * * * One can watch movies, can put in a CD and watch a movie using a Windows Vista operating system."), 55:4-12 (Q. "What are some of the ways in which one can install Windows Vista on a computer without infringing claim 30 of the '573 patent?" A. "Microsoft loaded Vista somehow onto computers presumably by building and installing them using some mechanism that would not necessarily have infringed the '573 patent, claim 30."), 90:13 ("I have not used OPK."), 90:23-91:9 ("WAIK and OPK are almost identical, A; B, there is testimony, I believe, that I've read, and I'd have to review again. But I believe I've read testimony by Microsoft existing or former employees that theas to the purpose of WAIK and OPK that led me to believe that Microsoft's employees, at least, I believe there were no otherthere was no intention, at least, of using these products for any other purpose. That they were built explicitly for purposes that would infringe the '573 patent. I think that was enough analysis on my part."), 91:18-21 (Q. "Have you ever backed up operating system files and not later restored them from the backup?" A. "Yes."), 91:23-92:1 (Q. "Is it possible to use the Complete PC feature of Vista to back up operating system files and never restore them from the backup?" A. "Hopefully."), 92:12-21 (Q. "Do you have an informed opinion as to the percentage of Vista users that back up their operative system using Complete PC? What percentage of those users will never restore the operating system from the backup?" A. "I have not tried to determine those percentages, no."), 93:16-19 ("If one backed up the operating system files, but did not actually restore them, then one would not meet every element of the independent claims of the '573 patent"), 93:25-94:9. (A. "I would expect that a goodly number of people would do a backupthat did a backup would not use it, would not need to restore from it." Q. "So isn't that a substantial noninfringing use of the Complete PC feature; namely, to back up operating system files but not restore them?" A. "Probably. Hopefully."), 94:11 95:25 (Q. "And is the same true for the backup and restore feature in Server 2008; namely, that a substantial noninfringing use of that particular feature is to back up operating system files but not restore them?" A. "There are probably a goodly number of peopleI don't think server 2008 is released. Is a released yet?" Q. "Not commercially, no." A. "Then we are talking about something that is really hypothetical here because it doesn't even exist. But when it exists, I will expect that some people will use the backup and not have to do a restore of the operating system." * * * Q. "And that won't be a trivial number, will it? It will be a substantial number, won't it?" A. "We are talking about the future. I have no idea. Probably it will be a substantial number."), 104:11-23 (Q. "And when a person goes to a store and picks up the Vista retail DVD and installs on the computer, they are not infringing any of the claims of the '573 patent, are they, because they're not installing a fully configured operating system, isn't that right?" A. "That's correct."), and 224:14-17 ("When you use Windows RE to do automatic diagnosis and repair of an installation that has become uninitializable, then that would not, by itself, be infringement of the '573 patent.").
Veritas nevertheless argues that the accused products "have no substantial noninfringing uses for the mode of operation accused." Veritas' Response at 18 (Veritas' emphasis). According to Veritas, "Microsoft's argument misses the mark, however, because Microsoft never points to a substantial noninfringing use for any of the accused recovery or deployment scenarios referenced above. Instead, it merely discusses the allegedly noninfringing uses of certain components in the identified scenarios, or the allegedly noninfringing uses of the Accused Products outside of the identified scenarios. Microsoft is therefore arguing that the Accused Products are staple articles simply because they perform functions in addition to those functions that are accused to infringe." Id. at 18-19. According to Veritas, that is "contrary to the law and should be rejected," citing Oak Indus., Inc. v. Zenith Elecs. Corp. ("Oak Industries II"), 726 F.Supp. 1525 (N.D.Ill.1989), and Imagexpo, L.L.C. v. Microsoft Corp., 284 F.Supp.2d 365 (E.D.Va.2003). Veritas' Response at 19.
Microsoft replies that "[w]hen determining whether an accused product has a substantial noninfringing use, it is the thing sold, not some allegedly infringing ingredient or portion of an accused product, that matters," citing Hodosh v. Block Drug Co., 833 F.2d 1575, 1578 (Fed.Cir.1987). According to Microsoft, Oak Industries and Imagexpo are "irrelevant." See Microsoft's Reply at 2-3.
Veritas' argument pertains particularly to indirect infringement under § 271(c), i.e., contributory infringement. Focus on particular "system recovery and system deployment scenarios" is improper for the staple/non-staple inquiry under § 271(c). Again, the asserted claims are all method claims, and so the contributory infringement analysis focuses on "a material or apparatus for use in practicing a patented process." Whether the accused software constitutes a "material or apparatus" is discussed separately below; nevertheless, the staple/non-staple inquiry properly focuses on what Microsoft "offers to sell or sells within the United States or imports into the United States."
In other words, as Microsoft points out, § 271(c) "deals with the material actually sold by the accused and the uses made of it by its purchasers." Hodosh, 833 F.2d at 1578. In Hodosh, the accused infringer sold toothpaste, and the court rejected the patent owner's attempt to limit the staple/nonstaple inquiry to one ingredient of that toothpaste, namely, potassium nitrate:
Section 271(c) requires examination of the patented method only in determining whether the material the accused actually sells constitutes a material part of the invention and is known by the accused to be especially made or adapted for use in infringing the patent. Neither party here "sells" potassium nitrate, and Block's attempted limitation of the staple/nonstaple inquiry to that mere ingredient would eliminate the § 271(c) mandated inquiries relating to whether what was actually sold was a material part of the invention and whether the seller knew that what was actually sold was especially made or adapted for use in infringement of the patent.
Id. See also Aquatex Indus., Inc. v. Techniche Solutions, 419 F.3d 1374, 1383 n.* * [sic] (Fed.Cir.2005) ("From the record before us, the `apparatus for use in practicing" the claimed methods is Techniche's multi-layered product. The proper question is not whether Vizorb TM is a staple article of commerce, which is readily apparent, but whether the accused Techniche products are "suitable for substantial noninfringing use[s].'"). Here, there is no dispute that Microsoft sold and offered to sell the accused products as units, e.g., Windows Vista and Server 2008, not just the specific recovery or deployment scenarios urged by Veritas. It must be concluded, therefore, that Veritas does not dispute the scenarios posited by Microsoft, or dispute that the accused products, namely, Windows XP, Server 2003, Vista and Server 2008, have substantial non-infringing uses.
As noted above, Veritas cites two cases, Oak Industries and Imagexpo, in support of its argument. In Oak Industries, the patented method, the "Mandell method," claimed a method for eliminating direct interference on CATV systems. According to the opinion, Defendant Zenith sold converters "capable of practicing the Mandell method" to cable operators. However, the opinion explains that "these converters also perform other functions such as expanding the number of channels that the subscriber may receive, providing subscribers with the ability to unscramble protected signals, thus allowing cable operators to scramble protected frequencies, and allowing cable operators to address and remotely control subscribers' programming. Zenith converters apparently contain several electronic systems, such as a tuner, a detector, a decoder and a modulator. These systems are interconnected to perform multiple functions. In other words, the same circuitry that, for example, expands the number of channels that a subscriber may receive, also allows the subscriber to receive on cable an over-the-air VHF channel output on a channel not used by the over-the-air stations (such as channel 3 in Chicago). The use of the converter's electronic systems in this manner, when combined with the shielding inherent in the housing in the Zenith converters, allows subscribersat least for the purposes of this motionto directly infringe the Mandell method." Oak Industries II, 726 F.Supp. 1525, 1529. Zenith had earlier moved for summary judgment claiming, inter alia, that it was not liable for contributory infringement. The court had then held that Zenith had not presented sufficient evidence to show an absence of material fact concerning whether its converters were staple articles.[3]
In Oak Industries II, the issue before the court was: "are Zenith's converters staples?" 726 F.Supp. at 1538. The court reasoned as follows:
For if they are, Zenith is not liable for contributory infringement. See Calhoun v. State Chem. Mfg. Co., 153 F.Supp. 293, 301, 115 U.S.P.Q. 120, 126 (N.D.Ohio 1957); 35 U.S.C. § 271(b). To answer this question we must examine the converter Zenith sells. See Hodosh v. Block Drug Co., 833 F.2d 1575, 1577, 4 U.S.P.Q.2d 1935, 1937 (Fed.Cir. 1987), cert, denied, 485 U.S. 1007, 108 S.Ct. 1472, 99 L.Ed.2d 701 (1988). For the purposes of this motion Zenith has agreed that its converters are capable of practicing the Mandell method. Although these converters also perform additional functions, we recognized the general rule that combining non-infringing functions in one device that is capable of practicing a patented method will not ordinarily result in the court finding that such device is a staple. Oak, 697 F.Supp. at 995, 9 U.S.P.Q.2d at 1143-44. If this were not the rule, a seller could avoid liability for contributory infringement of a method patent simply by adding other materials or functions. We do not believe that Congress intended that the seller could so easily avoid liability. The difficulty arises here because Zenith's converters use the same parts to perform non-patented methods and to practice the Mandell method. Zenith claims that because of these physical limitations, infringement of the Mandell patent is inevitable. Thus we continue to believe that the proper test to determine if a device that can practice noninfringing methods, but allows practice of a patented method, is a staple, is that the practice of the patented method must be incidental and necessary due to technological limitations. Id. at 996, 9 U.S.P.Q.2d at 1145. If the practice of the patented method is incidental and necessary to the practice of the unpatented methods, the device is a staple and there can be no contributory infringement. If, on the other hand, the practice of the patented method is not necessary or incidental to the practice of the unpatented methods, a jury could find that the device as a whole is not staple and the seller could be liable for contributory infringement.
726 F.Supp. at 1538-39. Zenith argued non-infringement on two bases: (1) that structural housings shielded electronic components from electromagnetic radiation and thus served a number of non-infringing purposes, and (2) simple design changes would render the converter noninfringing. With respect to (1), the patentee responded that the degree of shielding was not necessary to perform the nonpatented methods, but was necessary only if one wished to practice the Mandell method. The court concluded that there was a genuine issue of material fact whether "the new shielded converters have no reason for being other than to infringe the Mandell patent," i.e., whether "converters with extra shielding perform no additional non-infringing functions from the unshielded converters." In other words, with respect to a patented method, there remained a genuine issue of material fact whether a structural element added noninfringing functionality to the accused product. As for (2), the court rejected Zenith's arguments because Zenith did not sell products with those design changes.
There is no need here to address the "tentative legal views" of Oak Industries I or the reasoning of Oak Industries II, for those cases are readily distinguishable from the present situation.[4] As in Oak Industries, the focus here is on the accused product as a whole, not on a particular functional scenario. Unlike the situation in Oak Industries II, however, here there is no dispute that the accused products perform non-infringing functions. Thus, infringement is not inevitable. Nor is there any structure at issue that may or may not add non-infringing functions to the accused products. The situation in Oak Industries II is simply not analogous to the present situation, nor is there anything in Oak Industries that suggests looking at less than the product as a whole.
Imagexpo does not compel a different conclusion. The court in Imagexpo relied exclusively on the reasoning in Oak Industries I in couching the issue as "whether and how intricately each software package combines the patented method with additional software applications?" Imagexpo, 284 F.Supp.2d at 368. Imagexpo had argued that "neither of the accused software applications, Buddy Browser or whiteboard, is a staple article or commodity of commerce suitable for any substantial noninfringing use." Microsoft had argued that "the products at issue are not the single applications of Buddy Browser and whiteboard, but rather MSN 8 and Net-Meeting, as suites or packages of software." And according to the court, the MSN 8 suite added "parental controls, a junk e-mail filter, and photo-supporting email software to the accused Buddy Browser function, and the NetMeeting suite adds application sharing, file transfer, and chat features to the accused whiteboard feature." Id. at 367. The court questioned whether "the Microsoft software suites [were]. a combination of separable functions, or [whether] each suite [was] designed such that, due to the limits of technology, each necessarily and incidentally practices the patented method in order to accomplish its purpose? Stated another way, even if Microsoft made every effort to remove Buddy Browser and white board from software suites, would the remaining technology, used to practice the other functions in MSN 8 and NetMeeting, nevertheless permit a user to practice the patented method? These are disputed questions of material fact that the court finds relevant to the question of substantial non-infringing use." Id. at 368. Here, however, there is no dispute that the accused products have substantial non-infringing uses, which distinguishes the instant case from that of Imagexpo. Veritas' arguments regarding Oak Industries and Imagexpo must therefore be rejected.
With no dispute that the accused products have substantial non-infringing uses, Microsoft cannot be held liable for contributory infringement. See, e.g., Grokster., 545 U.S. at 932, 125 S.Ct. 2764 ("This analysis reflected patent law's traditional staple article of commerce doctrine, now codified, that distribution of a component of a patented device will not violate the patent if it is suitable for use in other ways.").

c) U.S. and Foreign Uses
There also appears to be no dispute that the accused products are used both in the United States and outside the United States. See, e.g., Veritas' Response at 20 ("Veritas has not accused exported Microsoft golden masters or any exported Microsoft software * * *." (Veritas' emphasis)) and 23 n. 21 (discussing apportioning damages for U.S. versus non-U.S. use).

d) Use with Veritas' Products
Finally, Veritas does not appear to dispute that Veritas' own software may be used to deploy Windows operating system. See Morrissey Rebuttal Report at 65 ("It is not necessary to use Microsoft's toolkits and tools to deploy Windows operating system. Several third parties provide tools that can be used to deploy Windows operating systems. For example, at least the following third-parties offer tools that can be used to deploy the Windows XP operating system: * * * Symantec, * * *. The Vista operating system can be deployed with at least the following third-party tools: Symantec Ghost, * * *.").

* * * * *
Viewing the evidence in light most favorable to Veritas, therefore, there is no dispute that the accused productsas sold are (1) capable of infringing uses, (2) capable of substantial non-infringing uses and (3) used both inside and outside the United States. Nor does there appear to be any dispute that (4) Veritas' own products, running on the accused products, may be used to deploy Windows operating systems.

3. Infringement
It is worth emphasizing here that Microsoft's motion for summary judgment with respect to direct infringement urges that Veritas has no evidence of infringing use by Microsoft's customers. In other words, Microsoft does not here contend that it (Microsoft) has not made infringing use of the accused products.
Microsoft thus seeks to limit its damages exposure by removing on summary judgment the largest class of potential infringersMicrosoft's customers for the accused products. In the instant suit, Veritas did not sue Microsoft's customers for infringing the accused products; rather, Veritas seeks to hold Microsoft vicariously liable for its customer's infringement. To avoid summary judgment, therefore, Veritas must, inter alia, raise a genuine issue of material fact regarding use by Microsoft's customers of the accused products to perform "all the steps of the process." BMC Resources, 498 F.3d at 1379. See Glenayre Elecs., Inc. v. Jackson, 443 F.3d 851, 875-76 (Fed.Cir.2006)("The rule is that the patent must be shown to be directly infringed, usually by a third person who is not before the court, before the patentee can seek damages from the entity that induced or contributed to that direct infringement."); see Dynacore Holdings Corp. v. U.S. Philips Corp., 363 F.3d 1263, 1272 (Fed.Cir.2004)("Indirect infringement, whether inducement to infringe or contributory infringement, can only arise in the presence of direct infringement, though the direct infringer is typically someone other than the defendant accused of indirect infringement.").
A hypothetical act of direct infringement is insufficient. See Dynacore, 363 F.3d at 1274-76 (rejecting Dynacore's argument that "a hypothetical direct infringement suffices to establish the defendants' broad vicarious liability across the entire category of IEEE 1394 compliant networks"). Rather, Veritas must either show that use of the accused products necessarily infringes, or identify a specific instance of direct infringement. See id. at 1275-76 ("Dynacore must therefore either demonstrate that LANs compliant with the IEEE 1394 Standard necessarily infringe the `732 Patent, or point to a specific instance of direct infringement and restrict its suit to liability stemming from that specific instance."); ACCO Brands, 501 F.3d at 1313 ("In order to prove direct infringement, a patentee must either point to specific instances of direct infringement or show that the accused device necessarily infringes the patent in suit. Here, the parties do not dispute that the accused device can be operated in either of two modesthe infringing Dornfeld method or the noninfringing press-to-lock method. Because the accused device can be used at any given time in a noninfringing manner, the accused device does not necessarily infringe the `989 patent.").
Because the accused products have undisputed substantial non-infringing uses, Veritas cannot show that use of the accused products necessarily infringes. Thus, Veritas must point to a specific instance of direct infringement in order to avoid summary judgment on its charge of indirect infringement.
Of course, mere sale of the accused products by Microsoft is insufficient to raise a genuine issue of material fact regarding infringement of the asserted claims. See Ormco Corp., 463 F.3d. at 1310-11 ("Method claims are only infringed when the claimed process is performed, not by the sale of an apparatus that is capable of infringing use."). And, because use of the accused products does not necessarily infringe, mere use of the accused products by Microsoft's customers is likewise insufficient to raise a genuine issue of material fact regarding infringement. In other words, Veritas must do more than make a showing that a customer used the accused products to deploy or restore. Veritas must make a showing that such deployment or restoration was accomplished using a method recited in the claims.
Also, some of the claimed method steps are inherently ordered, i.e., one step must follow another. For example, in independent claims 1, 18 and 30, the step of "initializing the data processing system from the second media" must follow the steps that introduce the "second media." See Mantech Envtl. Corp. v. Hudson Envtl. Servs., Inc., 152 F.3d 1368, 1376 (Fed.Cir. 1998) (holding that "the sequential nature of the claim steps is apparent from the plain meaning of the claim language and nothing in the written description suggests otherwise"). Thus, Veritas must also show that Microsoft's customers not only performed the claimed method steps, but performed those steps in an order inherent to the claims. See E-Pass Techs., Inc. v. 3Com Corp., 473 F.3d 1213, 1222 (Fed.Cir. 2007) (citation omitted)("Procedurally, it is hornbook law that to survive the defendants' motions for summary judgment, Pass must `make a showing sufficient to establish the existence of [each] element essential to [its] case.' Substantively, because the language of most of the steps of its method claim refer to the completed results of the prior step, E-Pass must show that all of those steps were performed in order.").
Furthermore, Veritas must show use within the U.S. After all, under § 271(a) provides for infringement based on activities "within the United States." See also § 271(c) ("Whoever offers to sell or sells within the United States or imports into the United States * * * shall be liable as a contributory infringer."). One cannot not infringe by performing a claimed method outside the U.S. See NTP, 418 F.3d at 1318 ("We therefore hold that a process cannot be used `within' the United States as required by section 271(a) unless each of the steps is performed within this country."); Voda v. Cordis Corp., 476 F.3d 887, 901 (Fed.Cir.2007)("A patent right is limited by the metes and bounds of the jurisdictional territory that granted the right to exclude.").
Likewise, Veritas must show that such use was not accomplished using Veritas' software. Under § 271(a), there is no infringement unless Microsoft's customers performed the accused action "without authority."
Generally, Veritas' evidence of direct infringement falls into three categories: (1) "users manuals, advertising materials and other product documentation that instruct [Microsoft's] customers how to use the Accused Products to perform the infringing methods in both the system deployment and system recovery scenatios identified by Veritas," supported by "an expert report from Dr. Nichols that provides a detailed, claimed-by-claim, infringement analysis of all the Accused Products, identifying such offending literature," (2) "Microsoft's own witnesses [who] have testified concerning the use of the Accused Products by Microsoft's customers in an infringing manner," and (3) "in hundreds of e-mails, customer specifications and other documents establishing that customers use the Accused Products as instructed by Microsoft to perform the claimed recovery and deployment methods." Veritas' Response at 8-9 & 12. The master addresses each category of evidence in turn.

a) "users manuals, advertising materials and other product documentation"
Veritas specifically points to the (1) Windows Automated Installation Kit (Windows AIK) User's Guide, see Schallop Decl., Exh. G: ("WAIK Guide"), (2) Getting Started with the Windows Automated Installation Kit (Windows AIK), see Schallop Decl, Exh. H: ("WAIK Getting Started"), (3) OEM Preinstallation Kit (OPK) User's Guide for Windows XP Service Pack 2, see Schallop Decl, Exh. HH: ("OPK Guide"), (4) Windows Backup and Restore CenterComplete PC Backup and Restore, see Schallop Decl., Exh. J: ("BRC"), and (5) a presentation delivered to Microsoft customers entitled "Backup and Restore in Windows Vista and Windows Longhorn Server", see Schallop Decl., Exh. K: ("Presentation"), among other documents considered by Dr. Nichols.[5]
Veritas also points to Dr. Nichols' treatment of the WAIK Guide in his report at Exh. E, the WAIK Getting Started reference in his Exh. F, the OKP Guide in his report at Exh. G, and the BRC and Presentation in his report at Exh. H. See Veritas' Response at 8-9,

(1) WAIK Guide
Turning first to the WAIK Guide (see Schallop Decl., Exh. G: VRTS XXXXXXXXXXX), the WAIK Guide appears to be an electronic hyperlinked manual that corresponds to approximately 475 pages when printed out, at least as provided by Veritas. The WAIK Guide provides the following introduction:

WAIK Guide at VRTS 00943245. According to the WAIK Guide, "[e]ach phase contains a collection of topics including conceptual, how-to, and walk-through topics. Conceptual topics focus on what you need to know during that phase of deployment. How-to topics provide specific instructions on common tasks. Walk-through topics are step-by-step instructions on building specific solutions." Id. at VRTS-262.
Dr. Nichols' Exhibit E infringement chart for the WAIK relies on the WAIK Guide. That chart is reproduced below to the extent that it references the WAIK Guide (screenshots and accompanying discussion are omitted), and in the order provided by Dr. Nichols:


Nichols Infringement Report, Exh. E. As may be seen from the chart, Dr. Nichols pulls together three portions of the WAIK Guide in an effort to show infringement, namely, those at pages VRTS 00943295, -403-04 and -448.
Starting with the five phases discussed in the foregoing Introduction, one may drill down to the specific pages referenced by Veritas in order to put those pages in context. Page VRTS 00943295 is part of Phase 3, which addresses "Preinstallation Customization:"

WAIK Guide at VRTS -285. The "Customization Walkthroughs" section describes a number of walkthroughs. Of interest is the "Walkthrough: Build a Configuration Set."

WAIK Guide at VRTS -287.
The "Walkthrough: Build a Configuration Set" section provides the following discussion:

WAIK Guide at VRTS -292. Following that discussion, the walkthrough provides an 8-step process for "Building a Configuration Set." See id. at VRTS -292-97. Those steps include: (1) "Create a Distribution Share," (2) "Add Drivers and Applications to Distribution Share," (3) "Create an Answer File," (4) "Add and Configure Windows Settings," (5) "Add a Device Driver to the Answer File," (6) "Add a Third-Party Application," (7) "Validate the Answer File" and (8) "Create a Configuration Set." Page VRTS 00943295 discloses the first part of step 5 of that process, the step that Veritas references:

For context, step 5 continues on page -296:

Id. at VRTS -295-96.
Pages VRTS XXXXXXXX-XX are part of Phase 4, which discusses "Image Deployment."

Id. at VRTS -398.
Drilling down further, the "Deployment Walkthroughs" section provides a number a walkthrough scenarios:

Id. at VRTS -398.
Specifically, pages VRTS XXXXXXXX-XX are part of the "Deploy an Image from a Network Share" Walkthrough:

Id. at VRTS -403-04. As may be seen from Dr. Nichols' chart, Veritas focuses on step 3.
Finally, Veritas also points to page VRTS 00943448. That page is also part of Phase 4, which discusses "Image Deployment" as noted above. See id. at VRTS -394. Focusing on the "Deployment How-To Topics," that section provides:

Id. at VRTS-415.
Drilling down further to the "Work with Windows PE" section, that section provides further sub-topics:

Id. at VRTS -416.
Turning to the "Windows PE Customization How-To Topics," that section provides:

Id. at VRTS-446.
Page VRTS 00943448, which Veritas points to, introduces the "Add a Device Driver to an Offline Windows PE Image" section:

Id.
Dr. Nichols also relies on the WAIK Guide, along with three other references,[6] in his infringement claim chart regarding Vista / Server 2008 system deployment. See Nichols Infringement Report, Exh. F. However, Dr. Nichols relies on the WAIK Guide only for certain claims and claim elements in the Exhibit F claim chart. Also, Dr. Nichols relies on different parts of the WAIK Guide in the Exhibit F claim chart than he did for the Exhibit FJ claim chart above.
With respect to Exhibit F, for the claim 1 element "providing a second media comprising configuration-specific data files," Dr. Nichols relies on the WAIK Guide at VRTS XXXXXXXX-XX and -449-50. Pages VRTS XXXXXXXX-XX are part of Phase 4, under the "Windows PE Walkthroughs" discussed above at VRTS -416.
The various "Windows PE Walkthroughs" include:

WAIK Guide at VRTS -422.
Pages VRTS XXXXXXXX-XX discuss the "Create a Custom Windows PE Image" walkthrough (Dr. Nichols focuses only on step 3):




Dr. Nichols relies on the other references with respect to the rest of claim 1.
Dr. Nichols also relies on the WAIK Guide for the following:
Claim WAIK Guide pages (VRTS
000943)
Claim 10                                    Pages -271 and -578
Claims 13-16                                For all four claims, pages -
                                             497, -525 and -590
Claim 17                                    Pages -428 and -431
Claim 30: "configuring a                    Page -496
  disk drive of a second
  data processing system
  with the desired configuration
  for the first data
  processing system"
Claim 30: "copying configuration-specific   Pages -433-36 (discussed
  data files above in connection with
  from the disk drive of the claim 1)
  second data processing
  system to a second
  media"
Claim 32                                    Page -408
Claim 33: "initializing the                 Pages -433-36 (discussed
  data processing system                     above in connection with
  from a second media,                       claim 1)
  having configuration-specific
  data files, to
  provide a temporary
  operating system using
  the configuration-specific
  data files to configure the
  data processing system"
See Nichols Infringement Report, Exh. F.
Once again, there is no dispute that the WAIK Guide discloses a number of different deployment scenarios or walkthroughs that a customer may utilize without infringing the asserted claims, which makes actual infringing use too speculative to circumstantially raise a genuine issue of material fact of direct infringement by Microsoft's customers.
Also, Dr. Nichols cobbles together parts of various walkthroughs to show that the WAIK Guide teaches the claimed methods. However, those parts are not disclosed together, and in the claimed order, so as to teach the claimed method steps in the order required by the claims. Dr. Nichols' approach indicates that the accused products are capable of performing the claimed methodsand that is not in disputebut nothing in the WAIK Guide indicates that Microsoft's customers have actually used the accused products in the manner that Dr. Nichols suggests. The manner in which the WAIK Guide discloses the claimed method suggests to the contrary, and Dr. Nichols does not explain whether the WAIK Guide itself would lead a user to use the accused products as Dr. Nichols suggests. Thus, Veritas' ad hoc reliance on the WAIK Guide to show that a user actually performed the claimed method is too speculative to raise a genuine issue of material fact in that regard. See E-Pass Technologies, 473 F.3d at 1222 ("[T]he evidence here shows, at best, that the Palm defendants taught their customers each step of the claimed method in isolation. Nowhere do the manual excerpts teach all of the steps of the claimed method together, much less in the required order. Accordingly, it requires too speculative a leap to conclude that any customer actually performed the claimed method.").

(2) WAIK Getting Started
The same may be said with respect to the WAIK Getting Started (see Schallop Decl., Exh. H: VRTS XXXXXXXX-XX) reference. Veritas argues that the reference "instructs user[s] to employ the same deployment method" as the WAIK Guide. Veritas' Response at 9. The WAIK Getting Started reference comprises 12 pages, and begins as follows:



WAIK Getting Started at VRTS XXXXXXXXXX.
The WAIK Getting Started reference provides the following list of requirements:

Id. at VRTS -131.
Dr. Nichols relies on the WAIK Getting Started reference, along with other references and witness testimony,[7] in his infringement claim chart regarding Vista / Server 2008 system deployment. See Nichols Infringement Report, Exh. F at F-1. According to Dr. Nichols, "[t]his exemplary claim chart describes the deployment of Windows Vista as taught by Microsoft in the Microsoft's [WAIK Guide] (as part of the Windows Automated Installation Kit). The same teachings are in Microsoft's [OPK Guide] (as part of the OEM Preinstallation Kit). Upon information and belief, Microsoft recommends the use of the same infringing components, particularly WinPE 2.0, in the same manner in the deployment of Windows Server 2008." Id. Exh. F at F-1 n. 2.
In connection with claim 1, for example, Dr. Nichols uses WAIK Getting Started as follows:




Nichols Infringement Report, Exh. F at F-1F-15.
As with the WAIK Guide, however, Dr. Nichols selectively relies on various method steps disclosed in the WAIK Getting Started reference, and relies on the other three references where the WAIK Getting Started reference lacks disclosure. Thus, although the WAIK Getting Started reference is substantially shorter than the WAIK Guide, Dr. Nichols' selective use of the WAIK Getting Started reference in conjunction with other references and testimony to show that a user actually performed the claimed method is likewise too speculative to raise a genuine issue of material fact in that regard. See E-Pass Technologies, 473 F.3d at 1222.
Furthermore, the front page of the WAIK Getting Started reference contains a disclaimer that indicates that the reference had limited release, if at all, and would not have been generally available to Microsoft customers:

Disclaimer
This document supports a preliminary release of a software product that may be changed substantially prior to final commercial release, and is the confidential and proprietary information of Microsoft Corporation. It is disclosed pursuant to a non-disclosure agreement between the recipient and Microsoft. This document is provided for informational purposes only and Microsoft makes no warranties, either express or implied, in this document. Information in this document.
That is, the WAIK Getting Started reference pertains to a version of WAIK for a product (Windows Vista) that had not yet been commercially released. Viewing the WAIK Getting Started reference in a light most favorable to Veritas, no reasonable juror could conclude from WAIK Getting Started that a Microsoft customer actually used the accused software to perform a claimed method.

(3) OPK Guide
As for the OPK Guide (see Schallop Decl., Exh. HH: VRTS XXXXXXXX-XXX), Veritas contends that the OPK Guide "instructs Users to perform the same infringing method for installation of the XP and Server 2003 operating systems." Veritas' Response at 9. The OPK Guide appears to be an electronic hyperlinked manual that corresponds to approximately 257 pages when printed out, at least as provided by Veritas. The OPK Guide provides the following introduction:

OPK Guide at VRTS 316-17 (pp. 2-3[8]).
Dr. Nichols' Exhibit G infringement chart relies in part on the OPK Guide. See Nichols Infringement Report, Exh. G at G-1.[9] That chart is reproduced below for claim 1 to the extent that it references the OPK Guide:





Nichols Infringement Report, Exh. G at G-1-G-13. As is clear from the foregoing, Dr. Nichols does not rely on the OPK Guide for claim element 1[f]. The same appears to be true for the corresponding element in claim 33. See id. at G-22.
As cited by Dr. Nichols, page 1 of the OPK Guide explains, inter alia, that:

OPK Guide at VRTS -315. Page 7 of the OPK Guide provides hyperlinks to "Customization Guidelines:"

Id. at VRTS -321.
Page 34 provides a "Comparison of Preinstallation Methods," and explains:

Page 34 also provides a chart comparing various methods according to speed, volume and customization:

OPK Guide at VRTS-348.
Additionally, pages 34-36 describe a number of different preinstallation methods, including "Build-to-Plan," "Build-to-Order," "Network Setup" and "CD Boot." See VRTS -348-50. Dr. Nichols focuses on those as teaching "using OPK to customize Windows to provide a fully configured operating system." See Nichols Infringement Report, Exh. G at G-2.
Dr. Nichols continues to rely primarily on the OPK Guide, pages 33-36, until reaching the limitation "providing a second media comprising configuration-specific data files" (claim element 1[c]). There, Dr. Nichols notes that the OPK Guide states at page 61 that "For more information on building a version of Windows PE customized to meet sure manufacturing needs, see Creating a Customized Version of Windows PE." It is not clear what section page 61 falls under, but the context for that statement is reproduced below:

That section suggests that customization is optional, and Dr. Nichols indicates that to be the case, as his explanation in connection with 1[c] makes clear ("For example, the WinPE User Guide (2004) teaches that when PE can contain configuration-specific data files, such as drivers, which can be used to configure the data processing system in a specific manner and collectively provide necessary information for loading data form [sic] the first media to the storage disk (or disk drive) of that system." Nichols Infringement Report, Exh. G at G-3 (underlining added)). In any case, Dr. Nichols then relies on a different reference, WinPE User Guide (2004), as disclosing that method step.
Dr. Nichols then continues with the OPK Guide as indicated in the claim chart excerpts, and uses the OPK Guide similarly for other claims.
As with the WAIK Guide, the method steps Dr. Nichols relies on are not disclosed together, or even entirely in the OPK Guide. Moreover, Dr. Nichols indicates, and the OPK Guide teaches, that at least one method step is optional. And, once again, there is no dispute that the OPK Guide discloses a number of different non-infringing uses to which the customer may put the accused products without infringing the asserted claims. Dr. Nichols' approach thus once again indicates that the accused products are capable of performing the claimed methodsand that is not in disputebut nothing in the OPK Guide indicates that Microsoft's customers have actually used the accused products in the manner that Dr. Nichols suggests. Thus, again, Veritas' ad hoc reliance on the OPK Guide to show that a user actually performed the claimed method is too speculative to raise a genuine issue of material fact in that regard. See E-Pass Technologies, 473 F.3d at 1222 ("[T]he evidence here shows, at best, that the Palm defendants taught their customers each step of the claimed method in isolation. Nowhere do the manual excerpts teach all of the steps of the claimed method together, much less in the required order. Accordingly, it requires too speculative a leap to conclude that any customer actually performed the claimed method.").

(4) BRC
According to Veritas, BRC "instructs] customers how to perform the infringing recovery methods using the specified recovery scenarios." Veritas' Response at 9. The BRC is a 4-page printout (see Schallop Decl., Exh. J: VRTS XXXXXXXX-XX):



Dr. Nichols' Exhibit H infringement chart relies in part on the OPK Guide, which is discussed above. See Nichols Infringement Report, Exh. H at H-1.[10] According to Dr. Nichols' chart, however, the BRC only discloses claim elements 1[a] (preamble), 1[b] ("providing a first media comprising operating system files for installing a fully configured operating system onto the storage device") and 1[e] ("loading the fully configured operating system files from the first media to the storage device using the temporary operating system."). Dr. Nichols relies on other references for the remaining disclosure. Thus, the BRC does not disclose every step of a claimed method, nor does the BRC otherwise provide sufficient detail to determine which backup method was used. As noted above, there is no dispute that the accused products are capable of substantial non-infringing uses, including non-infringing backup and restore operations. The BRC simply does not point to use of a sufficiently specific method such that a reasonable jury could identify an infringing method from the BRC, much less conclude that a Microsoft customer had actually used the accused products to perform a claimed method.

(5) Presentation
As with the BRC, Veritas urges that the Presentation (see Schallop Decl., Exh. K: VRTS XXXXXXXX-XX) "instructs] customers how to perform the infringing recovery methods using the specified recovery scenarios." Veritas' Response at 9. The presentation includes at least 28 slides (judging from Dr. Nichols' chart below). Veritas, however, has provided only 17 or so of those slides, and it is not clear which of the 28 (or more) slides Veritas has omitted.
According to Dr. Nichols' chart, the Presentation discloses most claim elements (chart reproduced in pertinent part below with respect to claim 1):




Nichols Infringement Report, Exh. H at H-1-H-13.
In short, the Presentation suffers many of the same shortcomings as does the BRC. The Presentation provides many capabilities, but does not explain exactly how those capabilities are to be implemented. That is, the Presentation does not disclose sufficient detail to determine what backup method(s) the slides are referring to. Thus, there is no way to tell from the Presentation whether those methods are infringing, much less whether any Microsoft customer has actually performed those methods. Thus, the Presentation fails to show that any Microsoft customer has actually used the accused products in an infringing manner.

(6) Remaining Product Manuals, Materials & Documentation
As is clear from Dr. Nichols' expert report,[11] Veritas relies on other product documents that are referenced in its brief. However, a review of each of the following documents provided by Veritas reveals that for many of the foregoing reasons these documents likewise fail to show that Microsoft's customers have actually used the accused products in an infringing manner:

Windows Vista CompletePC help documentation
This set of documents includes the following printouts: "Back up your programs, system settings, and files" (1 page), "Methods for backing up your files" (2 pages), "Restore your computer from a system image backup" (3 pages), and "What are the system recovery options in windows vista?" (2 pages). See Schallop Decl., Exh. I: VRTS XXXXXXXX-XX. Those documents provide a general discussion of those topics, and indicate that the accused products are capable of backup and recovery, but do not provide sufficient detail to determine the method of backup and recovery.
For example, the document "Restore your computer from a system image backup" provides the following instructions:

Id. at VRTS -485-86. Nor does Veritas provide any analysis linking the disclosure to the asserted claims. And, the documents do not directly indicate or, given the broad discussion, circumstantially suggest that any customer has used the disclosed methods.

Windows Server 2008 Backup and Recovery Step-By-Step Guide
This document appears to be a 12-page printout from the "Windows Server 2008 Technical Library." See Schallop Decl., Exh. L: VRTS XXXXXXXX-XX. This document explains what "backup" is, and provides a number of scenarios:

Id. at VRTS -734.
Dr. Nichols relies on this document in his claim chart with respect to "Windows Vista and Windows Server 2008 system recovery tools and procedures," but only in connection with (using claim 1 as an example) the preamble:

and 1[d] ("initializing the data processing system from the second media to provide a temporary operating system and using the configuration specific data files to configure the data processing system"):

See Nichols Infringement Report, Exh. H at H-3-H-4. Dr. Nichols provides no explanation of how this document discloses any of the claimed method steps. Also, it appears that the Windows Server 2008 product is "forthcoming," see Veritas' Response at 15, which suggests that Microsoft's customers would not have used that product yet. Accordingly, this document fails to show that a Microsoft user has used the accused products to perform an infringing method.

Windows Vista Compare Editions
This document is a 2-page chart comparing the features of Basic, Home Premium, Business, and Ultimate versions of Windows Vista (see Schallop Decl., Exh. M: VRTS XXXXXXXX-XX):

That chart indicates capabilities of the various Windows versions, and may indicate that Microsoft users have actually used those products. However, nothing in that chart suggests that Microsoft's users have used those products in an infringing manner.

Windows Deployment Service (Longhorn)
This 23-page document provides the following introduction (see Schallop Decl., Exh. EE: MS-VRTS XXXXXXXXXXXX-XX):

and the following table of contents:

Id. at MS-VRTS-359 and -361-62.
This document further discloses various deployment scenarios, e.g.:

Id. at MS-VTRS -370. Veritas does not, however, particularly, point to any of those scenarios as in fringing, or make any effort to link those scenarios to the asserted claims. Once again, there is no dispute that the accused products have substantial non-infringing deployment uses. And, this document contains a confidentiality notice on the front page. Accordingly, this document fails to show that a Microsoft customer has actually used the accused products in an infringing manner.

Windows Platform Design NotesPreinstalling Microsoft Windows XP By Using the OEM Preinstallation Kit, Part 1
This 23-page document provides the following introduction (see Schallop Decl., Exh. FF: MS-VRTS XXXXXXXXXXXX-XX):

Id. at MS-VRTS -956. That is, this document pertains to OPK:

Id. at MS-VRTS-958.
This document then describes at that "very high level" various preinstallation methods:

Id. at MS-VRTS -959-60. Veritas does not link this document's disclosure to any of the asserted claims. Presumably, therefore, Veritas relies on this document as it does the OPK Guide, the primary reference to which this document refers. For reasons discussed above in connection with the OPK Guide, this document fails to show that Microsoft's customers have actually used the accused products in an infringing manner. Again, there is no dispute that the accused products have substantial non-infringing uses.

BDD Guide (2005)
This document is a lengthy (~ 100 pages) reference that discloses BDD in like manner as the WAIK Guide discloses WAIK and the OPK Guide discloses OPK. See Schallop Deck, Exh. II: VRTS XXXXXXXX-XXX. Dr. Nichols relies on this document in his infringement chart with respect to "Windows XP and Windows Server 2003 System Deployment Tools And Procedures." See n. 9 supra. Presumably, Dr. Nichols relies on this document in the same way that he relies on the WAIK Guide, but he does so only in connection with (using claim 1 as an example) claim element 1[e]: "loading a fully configured operating system files from the first media to the storage device using the temporary operating system:"

Nichols Infringement Report, Exh. G at G-12-G-13. Specifically, Dr. Nichols relies on the discussion of "Capturing the Image" on page 81 of that document. As noted above, there is no dispute that BDD relies on WAIK. Nevertheless, given that limited reliance, Dr. Nichols provides insufficient analysis to reasonably conclude that any Microsoft customer has used BDD in an infringing manner. Accordingly, this document also fails to show that a Microsoft customer has actually used the accused products in an infringing manner.

WinPE User Guide (2004)
As with the WAIK and OPK Guides, this 131-page document provides various deployment scenarios. See Schallop Decl., Exh. JJ: VRTS XXXXXXXX-XXX. For example, this document provides:

Id. at VRTS -580.
Dr. Nichols relies on this document in his infringement chart with respect to "Windows XP and Windows Server 2003 System Deployment Tools And Procedures," but only in connection with (using claim 1 as an example) claim element 1[c] ("providing a second media comprising configuration-specific data files"):


1[e] ("loading the fully configured operating system files from the first media to the storage device using the temporary operating system"):

and 1[f] ("reinitializing the data processing system from the storage device to install the fully configured operating system"):

See n. 9 supra; Nichols Infringement Report, Exh. G at G-3-G-6 & G-9-G-13. Given that limited reliance, Dr. Nichols provides insufficient analysis to reasonably conclude that WinPE has been used in an infringing manner. Accordingly, this document also fails to show that a Microsoft customer has actually used the accused products in an infringing manner.

WinPE 2.0 for Vista Overview
This 9-page document begins as follows (see Schallop Decl., Exh. KK: VRTS XXXXXXXX-XX):

Id. at VRTS -131.
Dr. Nichols relies on this document in his claim chart with respect to "Windows Vista and Windows Server 2008 system recovery tools and procedures," see n. 10 supra, but only in connection with (using claim 1 as an example) claim element 1[c] ("providing a second media comprising configuration-specific data files"):

and 1[d] ("initializing the data processing system from the second media to provide a temporary operating system and using the configuration specific data files to configure the data processing system"):

See Nichols Infringement Report, Exh. H at H-6-H-11. This document discloses certain capabilities of the accused products, but does not appear to disclose any particular method for backup and recovery, at least none that Dr. Nichols points to. Accordingly, this document fails to show that Microsoft customers have actually used WinPE to perform a claimed method.

WinPE Technical Reference
This set of documents includes a "Windows Recovery Technical Reference" jump page (half-page) that links to "What is Windows RE" (~2 pages), "How Windows RE Works" (6 pages), and "Windows RE Scripts" (half-page) (see Schallop Decl., Exh. LL: VRTS XXXXXXXX-XX).

Id. at VRTS -379.
Dr. Nichols relies on these documents in his claim chart with respect to "Windows Vista and Windows Server 2008 system recovery tools and procedures," see n. 10 supra, but only in connection with (using claim 1 as an example) claim element 1[c] ("providing a second media comprising configuration-specific data files"):

1[e] ("loading the fully configured operating system files from the first media to the storage device using the temporary operating system"):

and 1[f] ("reinitializing the data processing system from the storage device to install the fully configured operating system"):

Nichols Infringement Report, Exh. H at H-11-H-13. This document discloses certain capabilities of the accused products, but does not appear to disclose any particular method for backup and recovery, at least none that Dr. Nichols points to. Accordingly, this document fails to show that Microsoft customers have actually used WinPE to perform a claimed method.

Getting Started with OPK (2006)
This document discloses "a basic end-to-end deployment scenario" for OPK, much as the WAIK Getting Started reference does for WAIK. This document comprises approximately 11 pages, and begins as follows (see Schallop Decl., Exh. MM: VRTS XXXXXXXX-XXX).



Id. VRTS -299-301.
Just as the WAIK Getting Started reference, this document provides the following list of requirements:

Id. at VRTS-301-302.
Veritas makes no effort to link the disclosed deployment scenario to the asserted claims. Once again, there is no dispute that the accused products have substantial non-infringing deployment uses. Accordingly, this document fails to show that a Microsoft customer has actually used the accused products in an infringing manner.
Furthermore, as does the WAIK Getting Started reference, the front page of this document contains a disclaimer that indicates that the reference had limited release, if at all, and may not have been available to Microsoft customers:

That is, this documents pertains to a version of OPK for a product that had not yet been commercially released. Overall, therefore, this document fails to show that a Microsoft customer actually used the accused software to perform the claimed method.

Vista Deployment Tools Overview (2007)
This 27-page document appears to provide just what its title suggests, namely, an overview of the Vista deployment tools. See Schallop Decl., Exh. OO: VRTS XXXXXXXX-XX. Dr. Nichols relies on this document in his infringement report with respect to "Windows Vista and Windows Server 2008 System Deployment Tools and Procedures." See n. 6 supra; Nichols Infringement Report, Exh. F. This document, and the parts relied on by Dr. Nichols, describes what Windows Vista and its various components are, and describes various capabilities of Windows Vista. This document does not, however, describe any methods for using them, nor does Dr. Nichols point to any. Accordingly, this document does not show that Microsoft's customers have actually used the accused products in an infringing manner.

4. "Microsoft's own witnesses"
Veritas relies on testimony of three witnesses: John MacIntyre, Mark Myers and Wes Miller. Veritas' Response at 9-13. According to Microsoft, however, "[n]one of this testimony describes nearly enough detail to support a funding of infringement. Two employees did not know exactly how Microsoft customers deploy, because customers treat their deployment methods is proprietary, and the third expressly gave a high level description." Microsoft's Reply at 6-7 (citations omitted).

a) John MacIntyre
Veritas states that Mr. MacIntyre "was asked in more detail concerning his knowledge, and he reaffirmed that the typical factory installation process used by Microsoft's OEM customers infringes the asserted claims of the '573 Patent." Veritas' Response at 10. Microsoft, on the other hand, contends that Veritas' representation that Mr. MacIntyre testified that "OEMs `use the identified combinations to perform the infringing method of claim 30 (as well as other claims),"' and that he "`reaffirmed that the typical factory installation process used by Microsoft's OEM customers infringes the asserted claims of the '573 Patent"' is "wildly false." Microsoft's Reply at 8 (Microsoft's emphases).
According to Veritas, Mr. MacIntyre "testified that he was familiar with the 'typical' factory deployment process used by OEM's for deployment of the Vista operating system, particularly that of HP and Dell." Veritas' Response at 9-10. Veritas points to the following deposition testimony:
Q. Okay. What is your current position with Microsoft?
A. I am a lead program manager.
Q. Can you tell me generally what your current responsibilities are as a lead program manager?
A. Sure. I work on deployment technology for a product that has not been released yet, called Windows Live Core.
Q. How long have you been in your current position?
A. Since October of 2006.
Q. And prior to taking that position in October 2006 you have another position at Microsoft?
A. Yes.
Q. What was that?
A. I was working in the Windows Core Operating System Division, specifically on deployment technology for the Windows operating system.
Q. When you say deployment technology for the Windows operating system, can you explain to me a little bit more what you mean by that?
A. The charter of the teamI'm not sure exactly what you want me to expand on, but I can tell you that the charter of the team was to build technology that would help customers deploy Windows to machines, and be that OEM customers, IT customers or consumers.
Q. And was thisthe work that you are doing in that position prior to October 2006 specific to the Vista operating system?
A. Correct.
Q. And I'm sorry, butyou told me but I missed it. What was your specific title during that period of time prior to October 2006?
A. I was also a lead program manager. Q. In that role as lead program manager on the deployment technologyworking on the deployment technology that you described, was there any specific aspect of the deployment technology that you were responsible for?
A. I was responsible for what was what is referred to as clean installation, and that inclusiveI was specifically responsible for imaging technology, and there were a group of people who work for me that hadwere responsible for other technology contributing to clean installation of the operating system.
Q. And when you say "clean installation" do you mean installation of the operating system in a machine that doesn't already have an operating system?
A. When I refer to "clean installation" I mean, where were not migrating the contents of an existing operating system to a new operating system. It does not mean that there isn't the existence of a pre-existing operating system; it means that we're not going to carry the contents of that operating system forward.
Schallop Decl., Exh. C: Deposition Excerpts of John MacIntyre ("MacIntyre Dep.") at 6:23-8:24. Veritas particularly relies on the italicized portion below:
Q. Okay. If you could look it slide 23 of Exhibit 183. The Bates number on the slide is 244074. This is a slide that says "IBS Clean installOEM/corp." Do you see that?
A. Yes.
Q. Are you familiar with thethe typical factory deployment project that's used by the OEMs? Process, rather.
A: I'm familiar withor I will say I've had conversations with Dell and HP about their factory deployment process.
Q. Okay. In thein slide 23, the first slide here says, "Computer is booted from CDboots to Win PE." See that?
A. Yes.
Q. thewe talked a little bit earlier about booting from the CD, and I think you said that your understanding was that wasn't typically how the factory installation process was done by OEMs; is that right?
A. Correct.
Q. Thecan you explain to mewalk me through your understanding, at least, of what thethe steps are in the typical factory installation process for the OEMs?

A So aa typical factory deployment process entails aa bare machine coming out, itbooting from the network via PXE, PXEover PXEPXE downloading the WinPE image, the WinPE image coming up into an operating environment, and then doing things like hardware configuration of that particular system,this is all in the automated processand eventually, once that's complete, laying down operating system image to the system. Some OEMs reboot the system into the operating systems, others ship them out as is.

Q. Okay. So then you'd have thethe OEM would have the bare-metal machine, and by "bare-metal machine," that's just the hardware; is that right?
A. Correct.
Q. Then there would be a network connection for that machine; is that right?
A. Yes.
Q. And the OEM would turn on the machine, I guess, and that would throughit would communicate back to the PXE server; is that right?
A. Yes.
Q. And do a network boot;
A. Yes.
Q. is that right? Download the WinPE image from the PXE server; is that right?
A. Yes.
Q. And then the bare-metal machine would boot to WinPE; is that right?
A. Yes.
Id. at 42:18-44:24.
According to Veritas, "[i]n summary fashion, that is exactly the deployment method of the asserted claims of the '573 Patent. To confirm that Mr. MacIntyre [sic] was, in fact, describing his direct knowledge of the use of the infringing method by Microsoft's OEM customers, Mr. MacIntyre [sic] was asked in more detail concerning his knowledge, and he reaffirmed that the typical factory installation process used by Microsoft's OEM customers infringes the asserted claims of the '573 Patent." Veritas' Response at 10. In support of that argument, and in addition to the foregoing, Veritas points to the following deposition testimony:
Q. You said then there would be hardware configuration at that stage; is that right?
A. Yes.
Q. And what you mean by that?
A. So specifically I mean disk configuration, so setting up the hard drive for the operating system, possibly formatting.
Q. Would there be any testing at that point of the hardware devices themselves?
A. There may be. I'm not aware of any OEMs that do extensive testing of hardware on the factory floor.
Q. Then thethe WinPE image that's downloaded from the PXE server would include the drivers and things that would operate the hardware that comprises the bare-metal machine; is that right?
A. That is possible. In not all cases.
Q. What you mean when you say it's possible and not in all cases?
A. If there is hardware that is new toto a line, then that hardwarethose drivers may be downloaded from the network through WinPE.
Q. But if theif WinPE included the drivers for the hardware configuration alreadythat they had for the bare metal configuration. Already, than those drivers would be loaded when WinPE is booted to enable thethat bare metal configurationthe harbor of that bare metal configuration?
A. Yes.
Q. Then the WinWinPE, then, environment would be used to download the end-user operating system image at that point; is that right?
A. Yes.
Q. And where would that come from?
A. That would come from a network location, a network server.
Q. Then I think you said at that point someor strike that;that when it downloads it would write that image to the hard drive of thethe machine that is being set up; is that right?
A. Yes.
Q. Then I think at that point, you said that some OEMs would reboot the machine; is that right?
A. After application of the imaging system may be rebooted before sending it to the customer.
Q. And that rebooting wouldwould then put the system under control of the operating system that came in the image that was downloaded from the network?
A. Yes.
Q. Okay. In a case where it's rebooted, is there anything else that's done before other than turning it off, I suppose, before that machine is shipped out to the customer? The end-user.
A. Soagain, I'll say, I'm notsome of the details that OEMs share areare often incomplete and not always accurate, but in discussion with OEMsI can't speak to exactly what they do, but in discussions with OEMs, OEMs have always talked about doing further customization to the operating system before once it is applied to disk but before it is rebooted.
Q. Now, whether theonce the operating system images downloaded from the network, whether the system's rebooted at that point, or simply shipped to the customer, in order for that system to operate under the control of the operating system that was downloaded in the image, it needs to be rebooted; is that right?
A. So as part of the deployment process maybe I'll just speak to where where reboot is necessary to transition to the Vista operating system. After an image is applied, a systemand a system is runningthe hardware is running WinPE, a reboot must happen for Vista to initialize and to start running.
MacIntyre Dep. at 44:24-47:25 (objections omitted).
Contrary to Veritas' assertion, Mr. MacIntyre was not "describing his direct knowledge of the use of the infringing method by Microsoft's OEM customers." See Veritas' Response at 10. Rather, Mr. MacIntyre's testimony is classic hearsay, i.e., "a statement, other than one made by the declarant while testifying at the trial or hearing, offered in evidence to prove the truth of the matter asserted." See Fed.R.Evid. 801(c). Here, the declarant, Mr. MacIntyre, testified about the typical OEM deployment process based on "conversations with Dell and HP about their factory deployment process" and "discussion with OEMs." Veritas offers Mr. MacIntyre's testimony about what the OEMs said to prove that OEMs actually perform that process.
And, although Mr. MacIntyre is Microsoft's employee, and Veritas offers Mr. MacIntyre's testimony against Microsoft, Mr. MacIntyre's statement does not qualify as an "admission by a party opponent" under Rule 801(d)(2).[12] Veritas relies on the third-party OEMs' statement, not the statement of Microsoft through Mr. MacIntyre. Mr. MacIntyre had expressly questioned the truth of OEM's statements to him ("some of the details that OEMs share areare often incomplete and not always accurate, but in discussion with OEMs"). There is no evidence that either the OEMs or Mr. MacIntyre are authorized by Microsoft to make any statement about the typical OEM deployment process. Nor is there any evidence that the OEMs are Microsoft's agents or employees such that their statements regarding the typical OEM deployment process would concern matters within the scope of their agency or employment.
Furthermore, the evidence of record does not support admitting Mr. MacIntyre's testimony under Rule 807.[13] Again, Mr. MacIntyre has expressly questioned the trustworthiness of the OEMs' statements to him. There is no evidence that Veritas at all attempted to discover the typical OEM deployment process from the OEMs themselvesdespite learning from Mr. MacIntyre two OEMs (HP and Dell) to question.
Under Rule 802, "hearsay is not admissible," and thus may not be considered in determining whether Veritas has met its burden on summary judgment. See Orr v. Bank of Am., NT & SA 285 F.3d 764, 773 (9th Cir.2002)("A trial court can only consider admissible evidence in ruling on a motion for summary judgment."). Accordingly, Mr. MacIntyre's testimony is not considered in evaluating whether Veritas has raised a genuine issue of material fact regarding use of the patented process by Microsoft's customers.
Even if Mr. MacIntyre's testimony was admissible for the purpose for which Veritas wishes to use it, Mr. MacIntyre's testimony simply does not support Veritas' contention. In asserting that "[i]n summary fashion, that is exactly the deployment method of the asserted claims," Veritas points to the expert report of Dr. Nichols. The portion of Dr. Nichols report referred to by Veritas, however, makes no reference to Mr. MacIntyre's testimony. The only apparent link between the foregoing testimony and the asserted claims is in Exhibit F of Dr. Nichols' report, where Dr. Nichols relies on Mr. MacIntyre's testimony as disclosing the preambles of the asserted claims. See Nichols Infringement Report, Exh. F at F-4-F-5. In other words, according to Dr. Nichols, Mr. MacIntyre's testimony describes, for example, in claim 1, "a method for loading a fully configured operating system onto a storage device of a data processing system." Dr. Nichols does not link any of the foregoing testimony to the method steps recited in the asserted claims. As is clear from the WAIK Guide "deployment walkthroughs," for example, there are a number of different ways to deploy the Windows operating system that Dr. Nichols has not identified as infringing. Even accepting as true that the OEMs deployed WinPE in the manner described by Mr. MacIntyre, his testimony does not suggest which deployment method was used. Given the broad nature of Mr. MacIntyre's testimony and number of the undisputed substantial non-infringing uses of the accused products, no reasonable juror could conclude from Mr. MacIntyre's testimony that the typical OEM deployment process performed the claimed methods.
Veritas also contends that Mr. MacIntyre "testified concerning his knowledge of the use of the specified recovery scenarios to recover an operating system in a manner that infringes the claims of the '573 Patent." Veritas' Response at 11. Mr. MacIntyre testified (the portion particularly relied upon by Veritas is italicized below (boldface emphasis by Veritas)):
Q. Now, youyour roles as the lead program manager for deployment technologies for Vista did not, other than some discussions that we talked about earlier, involve the use of WinPE in recovery scenarios, correct?
A. Correct. I've hadwell,I've had discussions with WinPE in the recovery context in the area of licensing but not specifics onin terms of whathow people are usingspecifically using the WinPE technology.
Q. Do you know how WinPE is used in the recovery context?
A. II'm familiar with a couple applications of WinPE in the recovery context.
Q. Can you tell me what your understanding is of those applications with which you're familiar, at least?

A. So WinWin RE, specifically we worked closely with that team to enable a recovery solution, where theythey build an application on top of WinPE to enable recovery of images, and I don't recall specific ISVs but there were a number of other ISVs building recovery solutions where the recovery environment was WinPE, so WinPE was used as aa temporary OS to restore an operating system.

Q. And were there any other app recovery applications for WinPE with which you're familiar?
A. Iother than custom OEM solutions, I don't recall any specific recovery products.
MacIntyre Dep. at 51:14-52:14. Here, as well, Mr. MacIntyre's testimony is far too broad and vague to support any reasonable inference that the "other ISVs" performed the claimed methods. Thus, Mr. MacIntyre's testimony fails to show that Microsoft's customers used the accused products as called for in the asserted claims.

b) Mark Myers
Veritas also contends that Mark Myers "confirmed under oath his knowledge of the use of the accused deployment scenarios to perform the methods claimed by the '573 patent." Veritas' Response at 10. Microsoft again responds that this representation of Mr. Myers' testimony is "wildly false." Microsoft's Reply at 8. Veritas cites the following testimony:
Q. Okay. Thein thewhen you are in the incubation area did you have a specific title?
A. No. Senior program manager is my title.
Q. How long were you in that role?
A. Three years.
Q. Prior to that role with Microsoft did you have a different position?
A. I did.
Q. And what was that?
A. That was [an] OEM manufacturing program manager.
Q. Can you describe for me a little bit what your responsibilities were in that role?
A. My responsibilities were to gather requirements from our OEMs and ODMs regarding tool sets that we create for OEM preinstall of our operating system, called the OPK.
Schallop Decl., Exhibit F: Deposition Excerpts of Mark Myers ("Myers Dep.") at 9:5-20.
A. So there are several phases that an OEM goes through. I don't have a white board. Sothe first phase is they received the RTM mediareleased to manufacturing media from Microsoft, in the form of, you know, digital bits.
Q. And that RTM media, that would be the Vista operating system disk?
A. Correct. Well, it will either be a disk or we're shipping images to them electronically, not even on disk, so we can deliver, right, digital bits over the network to our OEM partners now.
Q. Okay.
A. They receive that, they then install at operating system on many of their makes and models systems, and they test that operating system on those makes and models for several weeks to months. After that phase, they create images that they then use to install on the PCs in the factory as they go down the factory line.
Q. And when you say, they create images, they'll create images for the various makes and models that you referred to in the testing?
A. They create generic images that work on many of their makes and models, so it's not ayou know, I can't say its a specific, this is for an IBM T60, you know, with a DVD, you know, thing. So it's generic enough that it works and can be installed on many of the makes and models.
Q. Okay.
A. Then, once it's deployedor, you know, installed, they boot into that operating system on the factory floor on each PC, because it is not customized to that specific PC, and so they'll load additional, you know, drivers. This is where they'll install additional software. If you ordered Office and Todd ordered Works, you would get that split there in the factory, along with, you know, additional value-add software, they call it. And then they test that to make sure that it's all good and everything has been done, and then they Sysprep it, and then they pack it in the box, and it goes out the door. That's about as general as I can be. Or as specific.
Id. at 38:5-39:22.
Mr. Myers does not say what Veritas urges. Veritas nowhere links Mr. Myers' testimony to any of the asserted method steps, whether through expert testimony or otherwise. Again, there is no dispute that the accused products have substantial non-infringing uses, and that there are other ways to deploy the Windows operating system than those identified by Dr. Nichols. Veritas has provided no evidence that the process described by Mr. Myers is that of an asserted claim. Accordingly, Mr. Myers testimony fails to show use by Microsoft's customers of the claimed methods.

c) Wes Miller
According to Veritas, Wes Miller "also confirmed under oath his knowledge of numerous instances of customers (both in the United States and abroad) using WinPE to deploy the Windows operating system." Veritas' Response at 10-11. Mr. Miller testified as follows:
Q. When you left Microsoft, what was your position?
A. My position when I left was as a products manager.
Q. And which products were you responsible for?
A. I was responsible for Windows Longhorn Enterprise Deployment. And at that time Longhorn comprised both the client and server products.
Q. And the client product is called Vista now, correct?
A. Correct. And the server product is called Server 2008.
Q. Thank you. Are you familiar with Windows PE technology?
A. Yes, I am familiar with it.
Q. What does the PE stand for?
A. Pre-installation environment.
Q. And to your knowledge do you know whether Win PE technology is used in the Enterprise Deployment product for Windows Longhorn?
A. Can you clarify specificspecifics on the question?
Q. Sure. You're familiar with Windows PE, correct?
A. Correct.
Q. Is that technology used in any way in the product that you managed called Windows Longhorn Enterprise deployment?
A. It can be used for deployment of Windows Longhorn Enterprise.
* * *
Q. You are one of the developers who's working on Windows PE technology, correct?
A. I was not a developer. I was never a developer at Microsoft. I was a program manager for most of my tenure at Microsoft, which meant I never wrote code, per se.
Q. Thank you for the clarification. As a program manager, one of your responsibilities was to work on Windows PE technology, correct?
A. One of my responsibilities was to help provide prescriptive guidance to customers about utilizing Windows PE.
Q. Did you also provide guidance to Microsoft employees about how to design Windows PE?
A. We did provideone ofpart of my job was to provide clarification to the development and test teams to ensure that the direction was the direction that we had hoped the product would grow in.
Schallop Decl., Exh. D: Deposition Excerpts of Wesley Miller ("Miller Dep.") at 8:23-11:3 (objections omitted).
Q. To your knowledge sitting here today, Mr. Miller, do you know of any U.S. customers who have, in fact, deployed Windows operating systems using Windows PE technology?
A. I can't explicitly point to one customer and say they've used Windows PE, and I can't conclusively say they've used it across their entire organization.
Q. That's not my question. My question is, do you know of any U.S. customers who have, in fact, deployed any Windows operating system using Windows PE technology?
A. I know customers who have, but I can't specifically speak to one, one customer. I know customers have, yes.
Q. Okay. And those customers would be actually customers in the United States, correct?
A. Customers in the United States and abroad, yeah.
* * *
Q. And my question to you then is, you would need to look through your records including e-mails to determine which specific customer in the United States had, in fact, deployed Windows operating systems using Windows PE, correct?
A. What I'd have in my e-mail is a reflection on customers who had driven by. I tended to be more of a small town with a freeway that drove by. If a customer mentioned we've used Windows PE, I'd hear about it, but, you know, with hundreds of millions of customers, it's always hard for us to tell who's used what. But I could probably you know, if you were to look through my e-mail, there may be instances where customers have mentioned we've used Windows PE for deployment.
Miller Dep. at 34:6 to 35:21 (objection omitted). Veritas also cites 131:21 to 163:10, which is reproduced in pertinent part below:
A. Dell, as any OEM, appreciates anything Microsoft does to make deployment faster and easier. It reduces their manufacturing costs. So anything we can do to do that would be input they would give us.
Q. And as we talked about earlier, Windows PE was one of the technologies that Microsoft developed to achieve that objective, correct?
A. Windows PE was a technology we developed to reduce the overall cost of ownership of Windows, for deployment, for management, recovery, etcetera, and part of that was for the OEM manufacturing process.
Q. And, in fact, some of the slides that you presented on Windows PE described the time savings for OEM and Enterprise customers when they decide to use Windows PE and related tools for deploying Windows operating systems, correct?
A. I believe at different times I may have presented PowerPoint presentations that made assumptions since I wasn't privy to actually how OEMs deployed, it was all secondhand. I can't really speak to how it did or didn't save them, but it was an assumption on my part.
Q. And it was a reasonable assumption as far as you were concerned, correct?
A. I would hope.
Q. And in some of the slides you talked about actual minutes in terms of savings and also the benefit of saving certain number of minutes in terms of preparing a system for deployment on the factory floor; do you recall that?
A. I don't recall a specific instance, but I do recall at different times maybe quantifying time equals dollars.
Q. And what steps did you take a quantify it?
A. I didn't actually draw it down to literal dollar equals minute, but did mention money we would save by helping OEM's ease the development process.
Q. And did you have conversations with OEM customers or others who were familiar with the OEM process to arrive at those conclusions.
A. Yes, either talking with sometimes individuals, but predominantly through others.
Miller Dep. at 133:7-135:1 (objections omitted). During the remainder of the portion indicated by Veritas, Mr. Miller responded to questions about various emails and documents that had been produced by Microsoft.
Mr. Miller's testimony is hearsay for the purposes for which Veritas wishes to use it. According to Mr. Miller, Microsoft's customers told him that they used Windows PE for deployment. Mr. Miller does not know firsthand that they used Windows PE for deployment. Rather than seek the testimony of the OEMs directly, Veritas relies on Mr. Miller's testimony to establish that customers actually used Windows PE for deployment. Under Rule 802, however, and for much the same reasons discussed above in connection with Mr. MacIntyre's testimony, Mr. Miller's testimony is not admissible for that purpose.
Even if Mr. Miller's testimony was admissible for the purpose urged by Veritas, Mr. Miller's testimony does not indicate which deployment method Microsoft's customers used. Veritas points to the expert report of Dr. Nichols, but Dr. Nichols does not link Mr. Miller's testimony to the infringing claims, whether in his report or in the particular exhibit (Exh. G) urged by Veritas (actually, Dr. Nichols does not refer to Mr. Miller's testimony at all in his report or in exhibit G thereto). Again, there is no dispute that the accused products have substantial non-infringing uses, including other non-infringing deployment methods. As noted above, mere use of the accused products is insufficient to raise a genuine issue of material fact that Microsoft customers used the accused products in an infringing manner.
Veritas further contends that "Mr. Miller testified as to his direct knowledge of Windows deployment by himself while working at Microsoft, * * *." Veritas' Response at 11. Veritas points to the following deposition testimony:
Q. And when you were at Microsoft, you in fact did use Windows PE for deploying Windows operating systems, correct? Personally.
A. I used, I used Windows PE for everything.
Q. Including for deploying Windows operating systems?
A. For deployment, for recovery, for troubleshooting, for resizing partitions, anything.
Q. Are you familiar with the phrase eating your own dog food?
A. Intimately.
Q. What does that mean?
A. It means feeling the pain of developing software by feeling the pain. You iterate through builds that may or may not be stable everyday and keep going.
Q. And did you employ that process in terms of the deployment tools and documentation that we discussed today for windows?
A. I used the tools I evangelized, I used them a lot, so, in that sense, yes.
Miller Dep. at 69:1-23. Aside from whether Mr. Miller used the deployment processes accused by Veritas, what Mr. Miller personally did is immaterial to the question of whether Microsoft's customers actually used the accused products to infringe.
Furthermore, even assuming that Microsoft itself directly infringed the accused asserted claims, Microsoft's infringement cannotin this casesupport holding Microsoft vicariously liable for the infringement of Microsoft's customers. As the Federal Circuit has explained, "[a] defendant's liability for indirect infringement must relate to the identified instances of direct infringement. Plaintiffs who identify individual acts of direct infringement must restrict their theories of vicarious liabilityand tie their claims for damages or injunctive reliefto the identified act." Dynacore, 363 F.3d at 1274. If Microsoft has directly infringed, Microsoft must be liable for its infringement. However, Microsoft's vicarious liability must relate to direct infringement by the party for which it is vicariously liable, namely, Microsoft's customers. That is, Veritas must show whether Microsoft's sale of its products led to an instance of direct infringement by Microsoft's customers. Microsoft's direct infringement is immaterial in that regard.
Veritas also contends that "Mr. Miller testified as to his direct knowledge of Windows deployment * * * by Microsoft test organizations, * * *." Veritas' Response at 11. Veritas points to the following deposition testimony:
Q. And, in fact, you had some communications for some of these test organizations regarding the use of Windows PE for deployment purposes, correct?
A. I had many communications with many organizations, and I know some of them were test organizations that were using Windows PE and they were using it for deployment.
Miller Dep. at 71:1-6. Again, aside from whether those test organizations used the deployment processes accused by Veritas, what Microsoft's test organizations did with Win PE is immaterial to the question of whether Microsoft's users actually used the accused products to infringe.
Finally, Veritas contends that "Mr. Miller testified as to his direct knowledge of Windows deployment * * * by Microsoft Consulting Services to assist customers in deployment." Veritas' Response at 11. Veritas points to the following deposition testimony:
Q: And you know that MCS field service personnel had access to the Windows PE documentation and tools for deployment and recovery and other purposes, correct?
A: In time we did provide access to Windows PE for the field service organizations.
Miller Dep. at 94:5-9. At best, Mr. Miller's testimony here suggests that Microsoft Consulting Services had access to Windows PE. That testimony does not indicate that MCS actually used Windows PE. Even assuming actual use, Mr. Miller's testimony does not suggest that such use was in connection with deployment, or that deployment was done in the manner described by Dr. Nichols as infringing. As noted above, mere use of the accused products is insufficient to raise a genuine issue of material fact that Microsoft's customers actually used the accused products in an infringing manner. The same may be said for the remainder of Mr. Miller's testimony that Veritas relies on. See Miller Dep. at 81:9-24 ("Q. Do you recall the specific customers that arethat were on the technical advisory Council during your tenure at Microsoft? A. I can't recall every customer, but the customer ,names that I associate in my head would be Shell, Chevron, Ford. I believe Daimler Chrysler came in at one point in time, RJR, Nabisco, or RJRI can never remember the naming of it, but the company. Those are the companies that come to mind. I want to say that there were 10 to 12 different customers there any given time. Q. And these are some of the largest customers of Microsoft, correct? A. These generally would be some of the larger customers that we would ever have, yes. Q. And many of them were U.S. based companies, correct? A. I believe so, yes."), 93:7-17 ("Q. Thank you. And many of those field service employees of the MCS organization are based in the United States, correct? A. Many of them. Q. And many of them would be helping U.S. based customers in terms of deploying Windows operating systems, correct? A. I imagine any based in the United States would most likely be helping Enterprise customers in the United States with whatever service needs they had."), 121:14-122:20 (objections omitted) ("Q. Okay. And if you go to page 10519, which is the third page, the subject reads Caterpillar, Win PE licenses, 2R7QQN9MK. That's a reference to the Caterpillar company, correct? A. I would believe so based on the fact that it says on behalf of the customer Caterpillar. Q. And Caterpillar is a US-based company, as far as you know, correct? A. I honestly can't speak to its ownership, so I don't know. Q. Well, do you know that it has operations in the United States? A. I'm certain they have operations in the United States. Q. And do you See the issue description there, it reads customer has licensed system management server for approximately 45,000 seats, but is not eligible to license Win PE because they're not a software assurance member; do you see that? A. Uh-huh, yes, I see that. Q. So this is a reference again to the software assurance agreement that we had talked about earlier; us that correct? A. Software assurance here would refer to the software assurance program. Q. And we talked earlier today about how access to Win PE at the earlier point in time was conditioned upon a customer having signed up to a software assurance agreement or something similar, correct? A. We did discuss that."), 140:1-12 (objection omitted) ("Q. And one of the things that Hershey Foods could have done was they obtained access to Windows PE is to use Windows PE to deploy Windows operating systems, correct? A. That is one of the things that they could have done, among recovery, deployment, maintenance, etcetera. Q. Okay. You can put this one aside. And Hershey Foods is a US-based company, correct? A. That's my understanding, yes. Q. Do you know where they're located? A. I would assume its Hershey, Pennsylvania."), 144:1-10 ("Q. And Boeing is a US-based company, correct? A. Yes. Q. And Rocket Dyne is also a US-based company, a division of Boeing; is that correct? A. I actually am not familiar with it outside the context of this e-mail. Q. At this time do you know, where Boeing is located? A. Headquartered in Chicago, Illinois. Q. Do they have operations in Seattle? A. Yes, they do.") and 161:20-162:23 (objection omitted) ("Q. Put that one aside. And my next exhibit is Exhibit 353. This is another set of e-mails dated to and from you, August 12, 2002, Bates labeled MSWM 10384. My first question to you will be whether you have any reason to dispute that this is an accurate copy of such e-mail correspondence? A. No, I do not. Q. And did you see the reference to Johnson & Johnson and J and J in this? A. Yes, I do. Q. That's a reference to the Johnson & Johnson, the consumer-products company, correct? A. I would assume so, yes. Q. Johnson and Johnson is a U.S. based company, correct? A. Yes. Q. And it saysthere is an e-mail from Mr. Salerno, I would like to get that a copy of Win PE for evaluation purposes, but they may not fulfill the requirements we're looking at this as a possible solution for their worldwide deployments in the future. The number of desktop is worldwide would be nearing 95,000. J and J is working MCS on an MS sponsored white paper for in place migrations and if not a Win PE may be very helpful in their environment. Do you see that? A. Yes, I do. Q. Do you have any reason to dispute the accuracy of the statements? A. I can't really say one where the other, no reason to disagree with what he wrote.").

* * * * * *
Overall, therefore, the witness testimony proffered by Veritas fails to show that Microsoft customers have used the accused products in an infringing manner.

5. "e-mails, customer specifications and other documents"
As noted above, Veritas also points to "hundreds of e-mails, customer specifications and other documents establishing that customers use the Accused Products as instructed by Microsoft to perform the claimed recovery and deployment methods." Veritas' Response at 12. Veritas also points to a number of other documents in support of its argument that Microsoft induced infringement, and those documents are discussed below to the extent they may reflect customer use of the accused products. Microsoft objects to Veritas' reliance on those documents, asserting that the emails are inadmissible hearsay and that Veritas misrepresents the content of the communications. Microsoft's Reply at 5.

a) Nike Email
Veritas first refers to an "email from Jon Class to Wes Miller discussing Nike's use of WinPE to deploy Windows XP." Veritas' Response at 12 (see Schallop Decl., Exh. U: MS-WM XXXXXXXXXXXX-XX):

Microsoft argues that this email "in fact shows no actual use. Rather, Mr. Class reports (hearsay) a conversation with his 'buddy' (hearsay within hearsay) who purportedly had attempted and failed to use WinPE for deployment. Mr. Miller provided a suggestion to Mr. Class, but there is no indication that: 1) the suggestion was passed on to his `buddy,' 2) it was followed, 3) it worked, or 4) any actual deployments were conducted by Mr. Class's unnamed `buddy.' Nor does the e-mail detail the specific method the `boddy' was attempting, so there is no basis for concluding that it would have infringed." Microsoft's Reply at 5.
It is not clear that the Nike e-mail constitutes hearsay with respect to the purpose for which Veritas uses it. Veritas relies on this e-mail to establish that Nike used WinPE to deploy Windows XP, not that Mr. Class's buddy was working with Nike and Intel on a redeployment scheme or that the Intel net driver was not working. Hearsay issues aside, however, nothing in this e-mail suggests that Nike used the accused products to deploy Windows XP in an infringing manner, or even that the redeployment scheme was implemented successfully. As noted above, there is no dispute that the accused products have substantial non-infringing uses, including various deployment scenarios that Dr. Nichols does not accuse as infringing. Even if Nike had successfully deployed Windows XP using the accused products, Veritas does not link that deployment to any of the asserted claims. The statements in this e-mail are too broad for a jury to reasonably conclude that Microsoft used an infringing deployment method. Indeed, the only part of the email exchange that even references a possible use of the WinPE software in an infringing manner is Mr. Class' statement that his friend is "working with Nike & Intel on a re/deployment scheme for Nike's desktops to get them all up & running WinXP." Thus, this e-mail is insufficient to show that Nike used the accused products in an infringing manner.

b) Boeing Email
Veritas also relies upon an "email thread between Wes Miller and Richard Carpenter concerning Boeing's use of OPK and WinPE for Windows deployment." Veritas' Response at 12 (see Schallop Decl., Exh. V: MS-WM XXXXXXXXXXXX-XX):


Id. at MS-WM-972-73.
Microsoft contends that "[t]he `Boeing' email is a hearsay statement of a failed attempt to implement a deployment technique `using WinPE on a secondary partition.' There is no indication that the technique was ever successfully implemented. Nor is there sufficient description to conclude that it would have infringed." Microsoft's Reply at 5-6.
Again, hearsay issues aside, the Boeing e-mail does not indicate that Boeing was working on the "deployment mechanism," or that Boeing actually implemented that "deployment mechanism." Nor does the Boeing e-mail contain sufficient specificity to reasonably determine which deployment method Boeing was using. Veritas does not link the reference to "deployment mechanism" to any of the asserted claims. In short, the Boeing e-mail provides no basis for any reasonable juror to conclude that Boeing used the referenced "development mechanism," much less that the referenced "deployment mechanism" constituted one of the claimed methods.

c) Hershey Email
Veritas further points to an "email thread between Wes Miller and Alan von Weltin indicating that Hershey foods `would also be willing to do a case study or endorsement on how PE helped with their deployment of XP"'. Veritas' Response at 12 (see Schallop Decl., Exh. W: MS-WM XXXXXXXXXXXX-XX):

Id. at MS-WM-952.
Microsoft argues that "[t]he `Hershey' email asks for help in using WinPE for deployment. There is no indication that assistance was provided or that deployments were actually performed, and no description of a specific method for any such deployments." See Microsoft's Reply at 6.
Microsoft is correct. There is no evidence from the Hershey e-mail that Hershey ever actually used WinPE to deploy Windows XP, nor, if they had, any suggestion regarding the specific deployment process used. Accordingly, this e-mail also fails to show actual use of the accused products in an infringing manner by a Microsoft customer.

d) DaimlerChrysIer Documents
Veritas additionally relies on the "DCX PCGlobal Client Deployment Process" document authored by DaimlerChrysIer which, according to Veritas, describes "[DaimlerChrysler's] infringing WinPEbased deployment of Windows in the United States and abroad, stating `only standard Microsoft tools used ... Windows PE, SYSPREP, DISKPREP, IMGDEPLOY "for very fast machine deployment" with "[s]ite specific settings ... integrated into Configuration Templates."" Veritas" Response at 12 (see Schallop Decl., Exh. X: MX-WM XXXXXXXXXXXX-XX):






Id.
Microsoft contends that "[t]he unauthenticated, hearsay DaimlerChrysIer `Client Deployment Process' document, marked `draft,' does not show that the described process was ever actually used. Further, it is silent on many details necessary for a comparison to the asserted claims. And, it describes several configuration steps after the operating system is applied and rebooted, suggesting that the applied operating system was not `fully configured.' Veritas has provided no information or analysis of an actual DaimlerChrysIer process sufficient to conclude that it infringed." Microsoft's Reply at 6 (Microsoft's emphases) (citations omitted).
Hearsay issues aside, the DaimlerChrysIer document suffers the same deficiencies of the foregoing documents. Even assuming that DaimlerChrysler used the deployment method described in the slides, Veritas has not linked that deployment method to any of the asserted claims. Given the number of undisputed non-infringing deployment scenarios, Veritas must do more than simply show that DaimlerChrysler used the deployment method described in the slides. Veritas must further show that the described deployment method was that called for in the claims. Without such a showing, the DaimlerChrysler document fails to show that DaimlerChrysler used the accused products to deploy an operating system in an infringing manner.

e) "dogfood" Documents
Veritas also relies upon a 2006 Microsoft document that, according to Veritas, "explains that images of Vista test builds are available from Microsoft's WDS servers (which uses WinPE in an infringing manner) and encourages Microsoft employees to participate in the effort to `dogfood' Vista by installing these images." Veritas' Response at 12. That document is reproduced below (see Schallop Decl., Exh. Y: MS-WM XXXXXXXXXXXX-XX):


Id.
Microsoft on the other hand, contends that this document "is merely an invitation for Microsoft's employees to install and use the latest build of the Vista Beta. There is no indication that the `Vista staged build + pre-installed applications' is a fully configured operating system. Veritas concludes, with no analysis or support, that WDS servers `use[ ] WinPE in an infringing manner,' but Dr. Nichols provides no infringement analysis of WDS." Microsoft's Reply at 6 (alteration in original).
Although this document may raise a genuine issue of material fact whether Microsoft used the described deployment method, Veritas provides no analysis or other showing that the described deployment method is covered by one or more of the asserted claims. As Microsoft points out, Dr. Nichols does not appear to provide any infringement analysis of WDS. Again, given the existence of non-infringing deployment scenarios for the accused products, a mere showing of deployment is insufficient to show that the described deployment method infringes the asserted claims. Even if the described method does infringe the asserted claims, Microsoft's direct infringement cannot, for the same reasons discussed above, support holding Microsoft vicariously liable for the infringing use of the accused products by Microsoft customers.

f) Windows Vista CompletePC Restore Documents
Veritas also points to "emails that demonstrate use of Windows Vista CompletePC Restore by Microsoft test organizations (Schallop Decl, Exh. Z: MS-VRTS XXXXXXXXXXXX-XX), by Microsoft customers (Schallop Decl., Exh. AA: MS-VRTS XXXXXXXXXXXX-XX), and by outside product viewers (Schallop Decl., Exh. BB: MVRTS XXXXXXXXXXXX-XX & Exh. CC: MVRTS XXXXXXXXXXXX) in an infringing manner." Veritas' Response at 12.
Exhibit Z is a 33-page string of e-mails that reflect discussions about various bugs and error messages related to the "Longhorn Server Backup & Server Cluster (MSCS)."
Exhibit AA is a 7 page string of e-mails between Microsoft and a customer in the Netherlands. Mr. Ryn's initial email is reproduced below:

Schallop Decl, Exh. AA: MS-VRTS:  984-85. This e-mail indicates use of the accused products out-side the United States, and, in light of the substantial non-infringing uses of the accused products, among other things, is immaterial to infringement of Veritas' U.S. patent.
Exhibit BB is an e-mail with Microsoft's response to an article reviewing the backup functionality of Vista:

Schallop Decl., Exh. BB: MS-VRTS-013-14.
Exhibit CC is reproduced below, and also appears to be related to an article comparing Vista CompletePC with Veritas' Norton Ghost.

Schallop Decl., Exh. CC: MS-VRTS-092.
Microsoft contends that while "these remaining exhibits suggest that aspects of the accused software have been used," they nonetheless "provide insufficient detail about the manner of such use to conclude that there was infringement." Microsoft's Reply at 6. Microsoft also argues that "[b]ecause the accused software can be used in ways that do not infringe, merely showing use is not enough." Id.
Microsoft is correct. Exhibit AA aside (foreign use addressed above), while the foregoing documents suggest use of the accused products, those documents do not provide any indication of whether those products were used as called for in the asserted claims. Even accepting everything in those documents as true, Veritas provides no analysis or other link between those documents and the asserted claims. As noted above, the accused products have substantial non-infringing uses with respect to both deployment and restoration. Thus, a mere showing of use, without more, of the accused products for deployment and backup is insufficient to show direct infringement.

g) "14 bugs" Email
Veritas notes that "by January 2007, Microsoft had already identified at least 14 bugs related to the CompletePC Backup and Restore software, that it hoped to fix in Windows Vista Service Pack 1" and that "these bugs could only have been found if users or Microsoft testers had actually used the software." Veritas' Response at 12-13. Veritas relies on the following email (see Schallop Decl., Exh. DD: MVRTS-000000365666-67):


Id.
Microsoft contends that while this evidence suggests that the accused software has been used, there is insufficient detail to conclude that there was infringement. Microsoft's Reply at 6. The master agrees.

h) Zions Bank Email
According to Veritas, an "example of assistance to customers to practice the patented deployment methods using the accused Microsoft software is an e-mail thread produced by Microsoft project manager Wes Miller in April 2003. According to that e-mail thread, a customer wanted to know if it could use WinPE to access DVD-ROM discs as part of its Image deployment for windows XP,' and Mr. Miller responded by explaining specifically how they could do so." Veritas' Response at 14. That e-mail thread is reproduced below in pertinent part (see Schallop Decl, Exh. GG: MS-WM -000000010101-04):


Id. at MS-WM 101-02.
Microsoft contends that this email has "similar defects" to the foregoing e-mails. Microsoft's Reply at 5. The e-mails show that Microsoft customer used the accused products for deployment, but does not describe which deployment method was used. Veritas does not provide any showing or other analysis linking Zions Bank's use to the asserted claims. Thus, this e-mail string is insufficient to show that Zions Bank used the accused product in an infringing manner.

i) Dr. Nichols Report, Exh. L
Finally, Veritas relies on Exhibit L to the Nichols' expert report as establishing infringing use by Microsoft's customers. Exhibit L is a table entitled "Supplemental Evidence of Infringement," is 11 pages long, and appears to have been appended to Dr. Nichols validity report. The first three pages of that exhibit illustrate the sort of detail found throughout the chart.


Nichols Infringement Report, Exh. L at L-l  L-3. While the exhibit provides a description of the documents relied upon, many of the actual documents referenced in the exhibit do not appear to have been made of the record. Thus, the master has no way of evaluating those documents. Nevertheless, Dr. Nichols' discussion of the evidence referenced in the chart does not indicate infringing use of the accused products. Even assuming that a jury could reasonably conclude from the chart that Microsoft's customers had used the accused products, Dr. Nichols does not provide any detailed discussion of which deployment method was used, and whether that deployment method infringed the asserted claims. Thus, the evidence discussed in Dr. Nichols' Exhibit L fails to show that Microsoft's customers used the accused products in an infringing manner.

F. Recommendation
In view of the foregoing, the Master recommends that the Court GRANT Microsoft's motion for summary judgment with respect to non-infringement.

V.

Software as a Material or Apparatus Under § 271(c)

A. The Parties' Arguments
Microsoft argues that "[a]s a matter of law, Microsoft cannot contributorily infringe the '573 Method Patent without selling, offering to sell, or importing a computer or hard disk or other physical material or apparatus actually used in a patented process." Microsoft urges that it is "a publisher of software information," and achieves this by publishing "software electronically (e.g., via Web downloads) or on DVDs used for transport," and provides "retail DVDs with its operating systems." According to Microsoft, "neither Veritas nor its expert have identified any physical material or apparatus, sold by Microsoft, that is used in the accused deployment or backup and restore processes." Microsoft's Brief at 16 (Microsoft's emphasis).
Microsoft further argues that "[m]erely providing information that may be copied onto other physical devices that are then used in the patented method is no more sufficient "to trigger Section 271(c) liability than it is to trigger Section 271(f) [export infringement] liability." Microsoft asserts that "[t]he materials and apparatus referenced in Section 271(c) are physical matter, not information," citing Microsoft Corp. v. AT & T Corp., 550 U.S. ___, ___, 127 S.Ct. 1746, 1761, 167 L.Ed.2d 737 (2007), whereas "the transmission of information, like the production of information, does not entail the manufacturing of a physical product," citing NTP, 418 F.3d at 1323, Microsoft contends that its "intangible software information" cannot be "used in practicing a patented computer-implemented process, as required by Section 271(c)," and that "as a matter of Taw, the accused software information published by Microsoft cannot be considered `a material or apparatus for use in practicing a patented process,' as required by Section 271(c)." Microsoft's Brief at 16-17 (quotations omitted).
Veritas responds that "Microsoft distorts the holding of the Supreme Court in a manner that would reform U.S. Patent Law to effectively grant immunity to all Microsoft products for any potential contributory infringement liability." Veritas' Response at 20. Veritas further argues that it "has not accused exported Microsoft golden masters (or any exported Microsoft software) as infringing under § 271(f)," but rather, "has accused U.S. related infringing sales activities under §§ 271(b) and (c) and has apportioned its damages claim accordingly based on available evidence for U.S.  only infringing activities and associated U.S. revenue." Veritas' Response at 20-21.
Microsoft replies that "Veritas cites no case holding that information is a `material or apparatus' as required by Section 271(c)." Microsoft's Reply at 4.

B. Discussion
At issue here is whether Microsoft "offers to sell or sells within the United States or imports into the United States * * * a material or apparatus for use in practicing a patented process." See § 271(c).
There appears to be no dispute that Microsoft sells the accused products (1) via electronic publication, e.g., download, (2) on "DVDs used for transport" and (3) on "retail DVDs with its operating systems." There also is no dispute that installing the accused products from retail DVDs does not infringe the asserted '573 patent claims. See Nichols Dep. at 102:9-104:23 (Dr. Nichols deposition testimony that installation of a "retail Vista DVD operating system" onto his computer would not infringe because he would not be installing a fully configured operating system).
Also, there appears to be no dispute that the accused products cannot infringe the '573 patent unless the accused products are loaded onto a computer for execution and thereby rendered capable of performing as called for in the asserted claims. See Microsoft's Brief at 16 ("providing information that may be copied onto other physical devices that are then used in the patented method"); cf. AT & T Corp., 127 S.Ct. 1746, 1750. ("AT & T holds a patent on an apparatus for digitally encoding and compressing recorded speech. Microsoft's Windows operating system, it is conceded, has the potential to infringe AT & T's patent, because Windows incorporates software code that, when installed, enables a computer to process speech in the manner claimed by that patent. It bears emphasis, however, that uninstalled Windows software does not infringe AT & T's patent any more than a computer standing alone does; instead, the patent is infringed only when a computer is loaded with Windows and is thereby rendered capable of performing as the patented speech processor.").
Microsoft relies heavily on the Supreme Court's decision in AT & T. However, AT & T was decided in connection with § 271(f),[14] not § 271(c), and dealt with the relatively narrow issue of extraterritoriality. See AT & T, 127 S.Ct. at 1751 ("Recognizing that § 271(f) is an exception to the general rule that our patent law does not apply extraterritorially, we resist giving the language in which Congress cast § 271(f) an expansive interpretation. Our decision leaves to Congress' informed judgment any adjustment of § 271(f) it deems necessary or proper."). That is not to say that AT & T does not bear some factual similarity to this case. In AT & T, the Supreme Court explained that "Windows is designed, authored, and tested at Microsoft's Redmond, Washington, headquarters. Microsoft sells Windows to end users and computer manufacturers, both foreign and domestic. Purchasing manufacturers install the software onto the computers they sell. Microsoft sends to each of the foreign manufacturers a master version of Windows, either on a disk or via encrypted electronic transmission. The manufacturer uses the master version to generate copies. Those copies, not the master sent by Microsoft, are installed on the foreign manufacturer's computers. Once assembly is complete, the foreignmade computers are sold to users abroad." Id. at 1752-53.[15] Foreign aspect aside, that appears to be similar to how Microsoft creates and distributes the accused products, at least on the present record.
The ultimate issue before the Supreme Court in AT & T was: "Does Microsoft's liability extend to computers made in another country when loaded with Windows software copied abroad from a master disk or electronic transmission dispatched by Microsoft from the United States?" Id. at 1750-51. The Court answered no. See id.
The Supreme Court's resolution of that issue turned on two questions: (1) "when, or in what form, does software qualify as a `component' under § 271(f)?" and (2) "were `components' of the foreign-made computers involved in this case `supplie[d]' by Microsoft `from the United States'?" Id. at 1753-54 (alteration in original). The first question is of particular interest here. In that regard, the Supreme Court observed that:
Software, the "set of instructions, known as code, that directs a computer to perform specified functions or operations," Fantasy Sports Properties, Inc. v. Sportsline.com, Inc., 287 F.3d 1108, 1118 (C.A.Fed.2002), can be conceptualized in (at least) two ways. One can speak of software in the abstract: the instructions themselves detached from any medium. (An analogy: The notes of Beethoven's Ninth Symphony.) One can alternatively envision a tangible "copy" of software, the instructions encoded on a medium such as a CD-ROM. (Sheet music for Beethoven's Ninth.)
Id. at 1754. AT & T argued that software in the abstract qualified as a "component" under § 271(f); Microsoft argued that only a physical embodiment of software could be a component. Id.
In resolving that question, the Supreme Court concluded that § 271(f)(1) "applies only to `such components' as are combined to form the `patented invention' at issue." Id. at 1755. In AT & T, the patented invention was "AT & T's speech-processing computer." Id. The Supreme Court reasoned that:
Until it is expressed as a computer-readable "copy," e.g., on a CD-ROM, Windows software  indeed any software detached from an activating medium  remains uncombinable. It cannot be inserted into a CD-ROM drive or downloaded from the Internet; it cannot be installed or executed on a computer. Abstract software code is an idea without physical embodiment, and as such, it does not match § 271(f)'s categorization: "components" amenable to "combination." Windows abstracted from a tangible copy no doubt is information  a detailed set of instructions  and thus might be compared to a blueprint (or anything containing design information, e.g., a schematic, template, or prototype). A blueprint may contain precise instructions for the construction and combination of the components of a patented device, but it is not itself a combinable component of that device. AT & T and its amici do not suggest otherwise. Cf. Pellegrini v. Analog Devices, Inc., 375 F.3d 1113, 1117-1119 (C.A.Fed.2004) (transmission abroad of instructions for production of patented computer chips not covered by § 271(f)).
Id.
AT & T had argued that "software, at least when expressed as machine-readable object code, is distinguishable from design information presented in a blueprint" because software was, in AT & T's view, modular, i.e., "it is a stand-alone product developed and marketed `for use on many different types of computer hardware and in conjunction with many other types of software,"' persistent, i.e., "it can be updated or removed (deleted) without affecting the hardware on which it is installed," and dynamic, i.e., "contained in and continuously performed by a computer." Id.
The Supreme Court responded that:
The distinctions advanced by AT & T do not persuade us to characterize software, uncoupled from a medium, as a combinable component. Blueprints too, or any design information for that matter, can be independently developed, bought, and sold. If the point of AT & T's argument is that we do not see blueprints lining stores' shelves, the same observation may be made about software in the abstract: What retailers sell, and consumers buy; are copies of software. Likewise, before software can be contained in and continuously performed by a computer, before it can be updated or deleted, an actual, physical copy of the software must be delivered by CD-ROM or some other means capable of interfacing with the computer. Because it is so easy to encode software's instructions onto a medium that can be read by a computer, AT & T intimates, that extra step should not play a decisive role under § 271(f). But the extra step is what renders the software a usable, combinable part of a computer; easy or not, the copy-producing step is essential. Moreover, many tools may be used easily and inexpensively to generate the parts of a device. A machine for making sprockets might be used by a manufacturer to produce tens of thousands of sprockets an hour. That does not make the machine a "component" of the tens of thousands of devices in which the sprockets are incorporated, at least not under any ordinary understanding of the term "component." Congress, of course, might have included within § 271(f)'s compass, for example, not only combinable "components" of a patented invention, but also "information, instructions, or tools from which those components readily may be generated." It did not In sum, a copy of Windows, not Windows in the abstract, qualifies as a "component" under § 271(f).
Id. at 1755-56. The Supreme Court thus concluded that software per se was not a combinable "component" under § 271(f), but software [16] embodied on some media was. Here, Microsoft would have this court extend that holding to § 271(c).
It is worth noting that the Supreme Court's holding applied to § 271(f)(1) and (2). See id. at 1757 n. 16 ("Our analysis, while focusing on § 271(f)(1), is equally applicable to § 271(f)(2)."). The Supreme Court noted that Congress had enacted § 271(f)(1) and (2) in response to Deepsouth Packing Co. v. Laitram Corp., 406 U.S. 518, 92 S.Ct. 1700, 32 L.Ed.2d 273 (1972), in which Deepsouth made parts of a patented deveiner and sold those parts abroad for assembly and use. Deepsouth, the Court had concluded, "could not be charged with inducing or contributing to an infringement." AT & T, 127 S.Ct. at 1751 (emphasis added). Section 271(f)(2) provides:
Whoever without authority supplies or causes to be supplied in or from the United States any component of a patented invention that is especially made or especially adapted for use in the invention and not a staple article or commodity of commerce suitable for substantial noninfringing use, where such component is uncombined in whole or in part, knowing that such component is so made or adapted and intending that such component will be combined outside of the United States in a manner that would infringe the patent if such combination occurred within the United States, shall be liable as an infringer.
and parallels § 271(c):
Whoever offers to sell or sells within the United States or imports into the
United States a component of a patented machine, manufacture, combination, or composition, or a material or apparatus for use in practicing a patented process, constituting a material part of the invention, knowing the same to be especially made or especially adapted for use in an infringement of such patent, and not a staple article or commodity of commerce suitable for substantial noninfringing use, shall be liable as a contributory infringer.
in that both sections exclude "staple article[s] or commodity[ies] of commerce suitable for substantial noninfringing use."
Also, § 271(f)2) provides for "any component of a patented invention" while § 271(c) provides for "a component of a patented machine, manufacture, combination, or composition, or a material or apparatus for use in practicing a patented process." In other words, § 217(c) expressly encompasses both tangible patented things and intangible patented processes. However, the Federal Circuit has concluded that the "patented invention" of § 271(f)  both (1) and (2)  includes both physical components and intangible processes, as well. See Union Carbide Chem. & Plastics Tech. Corp. v. Shell Oil Co., 425 F.3d 1366, 1379 (Fed.Cir.2005); Eolas Techs, v. Microsoft Corp., 399 F.3d 1325, 1339 (Fed. Cir.2005).[17]In Union Carbide, Shell sold catalysts abroad that were used to perform a patented process. The Federal Circuit rejected Union Carbide's argument that § 271(f)  and specifically § 271(f)(2)  was not directed to process claims, relying on Eolas:
This case again questions the meaning of the phrase "any component of a patented invention" in the statute. In other words, does this phrase apply to components used in the performance of patented process/method inventions? Eolas Techs, v. Microsoft Corp., 399 F.3d 1325, 1339 (Fed.Cir.2005) recently answered this question in the affirmative, holding that every component of every form of invention deserves the protection of 35 U.S.C. § 271(f); i.e., that "components" and "patented inventions" under § 271(f) are not limited to physical machines. In Eolas, this court stated:
Section 271(f) refers to "components of a patented invention." This statutory language uses the broad and inclusive term "patented invention." Title 35, in the definitions section, defines "invention" to mean "invention or discovery"  again broad and inclusive terminology. 35 U.S.C. § 100(a) (2000). The next section in Title 35, section 101, explains that an invention includes "any new and useful process, machine, manufacture or composition of matter."

Id. at 1338-39. Thus, as Eolas explained, the statute makes no distinction between patentable method/process inventions and other forms of patentable inventions.
Moreover, Eolas and this case featured similar facts. In Eolas, Microsoft exported a master computer disc with program code that caused a computer to perform various method steps. See U.S. Patent No. 5,838,906, col. 17, 11. 58-col. 18, 11. 30. Thus, both this case and Eolas feature the exportation of a component (i.e., a computer disc with program code in Eolas and a catalyst in this case) used in the performance of a patented process or method (i.e., the method steps executed by the computer in response to the computer readable program code in Eolas and the commercial production of EO in this case). In that setting, Eolas applied § 271(f) to Microsoft's exported component. Similarly, § 271(f) applies to Shell's exportation of catalysts (i.e., a "component") used in the commercial production of EO abroad (i.e., a "patented invention"). Union Carbide, 425 F.3d at 1378-79. Compare Pellegrini v. Analog Devices, Inc., 375 F.3d 1113 (Fed.Cir.2004)(Defendant did not infringe § 271(f) by transmitting instructions abroad for foreign production and disposition of the accused IC chips.). The Supreme Court in AT & T noted the Federal Circuit's decision in Eolas, but was unable to determine whether the Federal Circuit had made the abstraction vs. copy distinction. See AT & T, 127 S.Ct. at 1754 n. 10 ("The Federal Circuit panel in this case, relying on that court's prior decision in Eolas Technologies Inc. v. Microsoft Corp., 399 F.3d 1325 (2005)[sic], held that software qualifies as a component under § 271(f). We are unable to determine, however, whether the Federal Circuit panels regarded as a component software in the abstract, or a copy of software.").[18] Under AT & T and Eolas, therefore, software embodied on some media may be a "component"  at least under § 271(f).
Under current case law, it is unclear how far that rationale may apply to the statutory provision at issue in this case, namely, § 271(c). The master is not prepared to broadly equate § 271(c)'s "material or apparatus for use in practicing a patented process" to § 271(f)(2)'s "component of a patented invention" on the present briefing. Nevertheless, under the reasoning of AT & T and Eolas, it is reasonable to view software embodied in some media as a "material or apparatus" that may be used in practicing a patented process. But see Lucent Techs. Inc. v. Gateway, Inc., 509 F.Supp.2d 912, 929-30 (S.D.Cal.2007)(Responding to Microsoft's motion for new trial in light of AT & T: "Microsoft contends that the AT & T holding addressing foreign sales under 35 U.S.C. § 271(f) also should be applied infringement under § 271(c) for domestic sales. This court has no reason to interpret AT & T so expansively. One of the key concerns regarding § 271(f) is the effect of U.S. patent law on extraterritorial activities. `The traditional understanding that our patent law operates only domestically and does not extend to foreign activities... is embedded in the Patent Act itself, which provides that a patent confers exclusive rights in an invention within the United States.' Id. at 1758. (internal quotations and citations omitted). This concern does not infect § 271(c). While domestic patent laws more readily govern facilitation and inducement of infringement, § 271(f) is limited to components supplied for a combination that will be made outside the United States. There is no precedent for limiting the scope of § 271(c) to the limits placed on § 271(f). Just as the Supreme Court declined to remedy potential inconsistencies or loopholes and patent laws and left such issues for Congress to address, here too, this court leaves the Legislature to consider whether supplying software as an `intangible' should be exempted from § 271(c)."). Thus, a copy of the accused product on transport DVD is a "material or apparatus" that may be used in practicing a patented process, and "electronically published" software is not such a "material or apparatus"  at least under the rationale of AT & T and Eolas.
It is unclear on the present record, however, whether the copy of the accused product on transport DVD is actually used. In AT & T, AT & T "charg[ed] Microsoft with liability for domestic and foreign installation of Windows." 127 S.Ct. at 1753 (emphasis added). As noted above, Microsoft supplied a master version of Windows, either via disk or electronic transmission, to foreign manufacturers. The foreign manufacturers then made copies of Windows from the master version and installed those copies on computers that were sold outside the U.S. See id. at 1752-53. Microsoft avoided liability under § 271(f) because (1) the foreign manufacturers did not actually install the master version and (2) Microsoft did not "supply" the actual copies that were installed. With respect to the transport DVD, there remains a question about whether the copies supplied by Microsoft are actually installed and used, i.e., whether what Microsoft supplies is actually combined with other elements, or whether the accused software is copied from the transport DVD to a computer. Thus, the present record does not permit broad exclusion of the accused products as published on transport DVDs from the scope of § 271(c) under the rationale of A & T and Eolas. Microsoft's argument with respect to transport DVDs must therefore be rejected.

C. Recommendation
Under the rationale of AT & T and Eolas, the master recommends that the Court GRANT Microsoft's motion with respect to accused "electronically published" products.

VI.

Inducing Infringement  Intent

A. The Parties' Arguments
Microsoft contends that "[a] patent owner can no more control commerce, in unpatented products having substantial noninfringing uses, under Section 271(b) than under Section 271(c)," citing Dynacore, 363 F.3d at 1275. In Microsoft's view, "[t]hat is so even if the seller knows that its multiuse product is sometimes used in an infringing manner; such knowledge being `legally irrelevant,"' citing Warner-Lambert Co. v. Apotex Corp., 316 F.3d 1348, 1364 (Fed.Cir.2003). Microsoft's Brief at 13.
Microsoft furthermore argues that "Veritas has no qualified expert opinion or other evidence meeting its burden on" the "specific intent to encourage another to infringe the patent." Microsoft argues that "[i]n particular, there is no evidence that any managing agent (or agent at all) both (1) knew of the '573 Patent and (2) `knowingly induced infringement and possessed specific intent to encourage another's infringement' using Microsoft's accused software." Microsoft also challenges Veritas' reliance on "a number of Microsoft patents in which the '573 Patent was cited in prosecution," noting that "[t]his is not nearly enough to survive JMOL under DSU" standards. Microsoft further argues that "[i]t would be illogical to merely presume, without supporting evidence, that any particular reference cited in patent prosecution will be provided to and read by managing agents, or others, responsible for designing or publishing the accused software." Microsoft's Brief at 20-21.
Veritas responds that "Microsoft misstates the intent requirement for inducement" and that "circumstantial evidence of intent to induce infringement remains sufficient to meet the plaintiffs burden of proof." Veritas contends that "there is more than sufficient evidence to establish that Microsoft has long been aware of the '573 Patent yet proceeded in selling the Accused Products with documentation instructing customers * * * to practice the methods of the '573 Patent." Veritas further argues that "during the prosecution of Microsoft's U.S. Patent[s] * * * previously asserted by Microsoft against Veritas in this case, many claims sought by Microsoft were repeatedly rejected in view of the '573 Patent." According to Veritas, this demonstrated that "not only was Microsoft aware of the '573 Patent, it was also expressly aware of the subject matter thereof and of its applicability to Microsoft's intended and now accused approaches to automated system recovery." Veritas' Response at 15-17 (Veritas' emphasis) (citations omitted).
Veritas also argues that "Microsoft induces infringement of the '573 patent," as shown "by the wealth of literature provided by Microsoft instructing its customers how to use the Accused Product to perform the claimed methods." With respect to system deployment, Veritas argues that "Microsoft has provided customers with substantial documentation instructing customer how to use the Accused Products in an infringing way, has encouraged customers to use the products in this way." According to Veritas, Microsoft announcements, statements and witness testimony indicate Microsoft's "encouragement to use the claimed methods." Veritas urges that "Mr. Miller also testified that he and other at Microsoft `evangelized' the use of WinPE to deploy Windows operating systems in an infringing manner." In addition, Veritas argues that Microsoft provided "assistance to specific customers to perform the claimed methods" through the "various Usenet posting by Microsoft employees", "an email thread produced by * * * [Mr.] Miller", and Mr. Miller's attendance at "`many trade shows' to discuss using WinPE `primarily for Enterprise deployment." `Veritas' Response at 13-14.
With respect to system recovery, Veritas argues that "Microsoft's associated product documentation for the accused system recovery features of Windows Vista * * * instruct users to use these system recovery features of Windows Vista and Windows Server 2008 to practice the patented recovery methods." In addition, according to Veritas, "Microsoft's lead program manager for the Windows Recovery Environment project for Windows, Desmond Lee, confirmed under oath that the accused recovery features were developed to provide important and demanded system recovery solutions for Microsoft customers." According to Veritas, "Microsoft also encourages customers to use these solutions and is aware of its customers using these accused system recovery features in infringing ways." Veritas' Response at 14-15.
Microsoft replies to Veritas' "constructive knowledge" argument by reurging the points of its moving brief that "there is no evidence that any Microsoft employee or outside counsel had heard of the '573 Patent prior to February 19, 2002" and "[t]here is no evidence that any Microsoft employee heard of the '573 Patent prior to suit." Microsoft's Reply at 11-12 (Microsoft's emphasis). Microsoft further asserts that "Veritas' `constructive knowledge of the patent' theory" "is unworkable in practice and simply bad policy" as it "would "make liability turn on whether a corporation took `reasonable care' to analyze its every action against every claim, of every patent ever cited as prior art, against every patent application it ever filed."" Id. at 12.

B. Discussion
Once again, "[w]hoever actively induces infringement of a patent shall be liable as an infringer." § 271(b). At issue here is whether the evidence of record is sufficient to raise a genuine issue of material fact regarding Microsoft's intent to induce its customers to infringe.
As discussed above, "the intent requirement for inducement requires more than just intent to cause the acts that produce direct infringement. Beyond that threshold knowledge, the inducer must have an affirmative intent to cause direct infringement. * * * Accordingly, inducement requires evidence of culpable conduct, directed to encouraging another's infringement, not merely that the inducer had knowledge of the direct infringer's activities." DSU, 471 F.3d at 1306 (citations omitted). Intent requires a "clear expression or other affirmative steps taken to foster infringement." Id. (citations omitted) See Grokster, 545 U.S. at 915 ("Evidence of active steps taken to encourage direct infringement, such as advertising an infringing use or instructing how to engage in an infringing use, show an affirmative intent that the product be used to infringe.").
In DSU, the en banc Federal Circuit "clarifie[d] that intent requirement by holding en banc that * * * `[t]he plaintiff has the burden of showing that the alleged infringer's actions induced infringing acts and that he knew or should have known his actions would induce actual infringements.' The requirement that the alleged infringer knew or should have known his actions would induce actual infringement necessarily includes the requirement that he or she knew of the patent." DSU, 471 F.3d at 1304 (quoting Manville Sales Corp. v. Paramount Sys., Inc., 917 F.2d 544, 554 (Fed.Cir.1990)).
Thus, the threshold question is whether Microsoft knew of the '573 patent. There is no dispute that for two of Microsoft's patents, namely, U.S. Patent Nos. 6,820,214 and 6,851,073, the PTO cited the '573 patent as a basis for rejecting claims. See Schallop Decl., Exh. N: Prosecution History of Microsoft's U.S. Patent No. 6,820,214 at 885 and Exh. O: Prosecution History of Microsoft's U.S. Patent No. 6,851,073 at 1159. There is no dispute that both of those patents were prosecuted by outside counsel, namely, the firm of Michalik & Wylie, PLLC of Bellevue, Washington. See Schallop Decl, Exh. N at 871 and Exh. O at 1149. There is also no dispute that Microsoft has ~75,000 employees and more than 7,500 U.S. patents. Veritas does not contend that the inventors of those two patents knew of the '573 patent, and Microsoft urges that "[t]here is no evidence that any Microsoft employee heard of the '573 patent prior to suit." See Veritas' Response at 17; Microsoft's Reply at 11. Thus, there appears to be no dispute that the inventors did not know of the '573 patent. Nevertheless, under Ninth Circuit law, the knowledge of Microsoft's lawyers is imputed to Microsoft. See Feature Realty, Inc. v. City of Spokane, 331 F.3d 1082, 1093 (9th Cir.2003)("Feature Realty's, former lawyer knew of the assurances when they were made, in October 1998, and that knowledge properly attributable to Feature Realty itself. See Busk v. Hoard, 65 Wash.2d 126, 134-35, 396 P.2d 171 (1964)(`knowledge or notice by or to the agent is imputed to his principal; and the knowledge had by an agent will, therefore, bind his principal....')."); Kyocera Corp. v. Prudentialr-Bache Trade Servs., Inc., 299 F.3d 769, 782 (9th Cir.2002), vacated in part on unrelated grounds, 341 F.3d 987 (9th Cir.2003)("Imputation is proper in this instance, as communication of the proposed changes is supported by the above facts. See Kelley v. British Commercial Ins. Co., 221 Cal.App.2d 554, 561-62, 34 Cal.Rptr. 564 (1963)(`Once communication is presumed or shown to have occurred, the principal is charged with knowledge of all the information acquired by the agent relative to the scope of his agency.'). This is true regardless of whether Kyocera's lawyer actually relayed the information it received to Kyocera officials."). Viewing the evidence, and drawing inferences, in light most favorable to Veritas, Microsoft is deemed to have known about the '573 patent as of the earliest date that the '573 patent appears of record in the prosecution histories of those two Microsoft patents.
Microsoft argues that "Veritas asserts constructive knowledge  based solely on citation, to outside counsel, in patent prosecution; but cites no case basing inducement liability on such a theory. The statute prescribes `actively inducing' infringement, which presupposes actual knowledge of the patent, such as provided by negotiations or demand letters." Microsoft's Reply at 12 (Microsoft's emphasis) (citing DSU (prior dealings), MEMC, 420 F.3d at 1369 (demand letter) and Mentor HIS, Inc., 244 F.3d at 1379 (cease and desist letter)). However, the Federal Circuit has held that "[a] crucial element of induced infringement is that the inducer must have actual or constructive knowledge of the patent." Insituform Techs., Inc. v. Cat Contracting, Inc., 161 F.3d 688, 695 (Fed.Cir.1998)(emphasis added). Cf. DSU, 471 F.3d at 1311 (Michel, J. and Mayer, J. concurring)("Moreover, we write to make clear that we do not set forth a new standard here as to what satisfies the `knowledge of the patent' requirement in cases brought under 35 U.S.C. § 271(b). See, e.g., Insituform Techs., Inc. v. Cat Contr. Inc., 161 F.3d 688, 695 (Fed.Cir.1998) (analyzing section 271(b) liability under both actual and constructive knowledge standards). There is no dispute that ITL Corporation Pty, Ltd., had actual knowledge of United States Patent No. 5,112,311. Accordingly, the `knowledge of the patent' issue is not before us."). Microsoft's argument must thus be rejected as a matter of law.[19]
With respect to intent, Veritas urges that it has circumstantial evidence of intent. See Veritas' Response at 16. Veritas relies on much of the same evidence that it uses to support its arguments regarding direct infringement. In other words, Veritas argued that Microsoft's customers directly infringed because Microsoft instructed its customers to practice the claimed methods  and now Microsoft relies on that same evidence to establish intent. As noted above, circumstantial evidence may support a finding of both direct infringement and intent to induce infringement. See Moleculon, 793 F.2d at 1272.
Veritas again points to Dr. Nichols' report, and particularly to the infringement claim charts of Exhibits E, F, G, H and I. Dr. Nichols' exhibits are discussed above in connection with the discussion regarding direct infringement substantial non-infringing use. Again, there is no dispute that the accused products have substantial non-infringing uses, and that Dr. Nichols' supporting evidence discloses many of those noninfringing uses in both the deployment and backup and recovery contexts. Thus, mere encouragement to use the products for those purposes is insufficient to raise a genuine issue of material fact regarding intent. Furthermore, the steps identified by Dr. Nichols as infringing were generally not recited together or in the claimed order. Thus, even if Veritas could show direct infringement and that Microsoft knew of the infringement, a juror could not reasonably conclude from that evidence  even circumstantially  that Microsoft encouraged its customers to infringe the '573 patent. See DSU, 471 F.3d at 1306 ("[Inducement requires evidence of culpable conduct, directed to encouraging another's infringement, not merely that the inducer had knowledge of the direct infringer's activities").
Beyond Dr. Nicholas' report, Veritas points to documentary evidence, such as the statement in Introduction of the "Windows Platform Design Notes  Preinstalling Microsoft Windows XP By Using the OEM Preinstailation Kit, Part 1" that Veritas urges constitutes "encouragement to use the claimed methods" (see Schallop Decl, Exh. FF: MS-VRTS XXXXXX-XX):

Id. at MS-VRTS -958. Veritas also points to the 2-page "Windows Vista Compare Editions" chart comparing the features of Basic, Home Premium, Business, and Ultimate versions of Windows Vista. See Schallop Decl., Exh. M: VRTS XXXXXXX-XX.[20] Additionally, Veritas points' to the Zions Bank email thread. See Schallop Decl., Exh. GG: MS-WM 10101-04. Each of those documents is discussed above in connection with discussing direct infringement. However, for much the same reasons that those documents are insufficient show actual use of an infringing method, those documents are insufficient to show intent by Microsoft to induce infringement. At best, those documents suggest that Microsoft was urging use of those products for deployment and backup and restoration. But, given the number of substantial non-infringing deployment and backup and restoration uses, and the lack of any link between the disclosed methods (if any) and the claimed methods, no reasonable juror could conclude that Microsoft intended that its customers infringe the '573 patent by using the accused products in a particular way
Veritas also points to deposition testimony. According to Veritas, Wes Miller "testified that he and others at Microsoft `evangelized' the use of WinPE to deploy Windows operating systems in an infringing manner." Veritas' Response at 14. Microsoft responds that this representation of Miller's testimony regarding his "evangelizing" of the deployment method is a mischaracterization and "wildly false." Microsoft's Reply at 8. Mr. Miller testified as follows:
Q. Oh, I understand. There are lots of uses for Windows PE, correct?
A. Uh-huh.
Q. But one of the uses for Windows PE is for deployment purposes, correct?
A. That is one of the uses you can use Windows PE for.
Q. And the OPK contains documents that describe specifically how to use Windows PE for deployment purposes, correct?
A. Can you, can you restate?
Q. Sure. The OPK contains documents that describe specifically how to use Windows PE for deployment purposes, correct?
A. It contains prescriptive guidance on how you can  how you can use Windows PE for deployment, yes.
Q. You've used that term quite a bit today, prescriptive guidance.
A. Uh-huh.
Q. Is that a term that you normally use?
A. Yes.
Q. Ok.
A. Well, when speaking at Microsoft I would often use it.
Q. What do you mean by that?
A. When Microsoft produces a technology, especially being the big company that they are today, they generally produce it and they'll release it to the world and the thing you hope is that people will actually be interested in and utilize that technology. As a result of that, Microsoft often uses the term evangelize. And part of my job at Microsoft was to actually evangelize the technology. So we would provide, as I mentioned, prescriptive guidance on here's how you might use the tools that we provided to do X, Y or Z.
Q. And as part of this evangelizing effort, it was your desire as an employee of Microsoft and also Microsoft's desire to have as many companies follow these prescriptive guidances with respect to deployment as possible, correct?
A. I think  my, my goal was always to make Windows deployment easier. And it didn't really matter how they did it, which is why we actually wound up coming up with  when I worked on Windows XP  at least three different ways to * * *.
Miller Dep. at 19:4-20:25 (objections omitted) (Mr. Miller's answer is incomplete because Veritas does not provide page 21). Microsoft is correct. Mr. Miller's testimony does not reference "evangelizing" the "use of WinPE to deploy Windows operating systems in an infringing manner." Rather, Mr. Miller describes his role at Microsoft to inform others "how [customers] might use the tools that [Microsoft] provided to do X, Y or Z." Mr. Miller's testimony does not suggest any particular use of the accused products that Microsoft evangelized, much less that such use would infringe the '573 patent. That testimony is thus insufficient to show intent.
Veritas also points to the following testimony of Mr. Miller as evidence intent:
Q. [* * *] Windows PE for deploying Windows operating systems, correct?
A. We  I did go to many trade shows and discuss how you could use Windows PE primarily for Enterprise deployment, among other things.
Q. Thank you. And when giving the^se presentations you tried to be as accurate as possible, correct?
A. Define accurate.
Q. Well, you weren't trying to mislead or misinform your customers about how to use Windows PE for operating systems when giving these presentations, correct?
A. I was trying to give my customers the best guidance they could get Windows deployed.
Q. And the best guidance included, to your knowledge, the most accurate information possible regarding Windows PE and deployment, correct?
A. Included Windows PE. We also knew many customers were using Windows PE, some weren't interested because they didn't have the memory to handle it. So we included numerous tools.
Miller Dep. at 29:1-22 (objections omitted) (Veritas does not provide page 28 or 30). Again, Mr. Miller's testimony does not suggest a particular deployment use of the accused products that Microsoft evangelized, much less that such use would infringe the '573 patent. That testimony is thus insufficient to raise a genuine issue of material fact regarding intent.
Additionally, Microsoft urges that "Microsoft's lead program manager for the Windows Recovery Environment project for Windows, Desmond Lee, confirmed under oath that the accused recovery features were developed to provide important and demanded system recovery solutions for Microsoft customers. According to Mr. Lee, Microsoft developed these especially adapted features and then bundled them in Vista and will also include them in its forthcoming Windows server 2008 release. Microsoft also encourages customers to use these solutions and is aware of its customers using these accused system recovery features in infringing ways. Microsoft also advertises the accused system recovery features for the Accused Products as well." Veritas' Response at 15 (citations omitted). Veritas relies on the following testimony (see Schallop Decl., Exh. E: Deposition Excerpts of Desmond Takman Lee ("Lee Dep.")):
Q. And has it continued to be part of installation media for Windows Vista moving forward since 2005?
A. Yes.
Q. And we've also had some discussions about the next version of Windows, Windows Longhorn Server or Server 2008. Is WinRE also part of that operating system?
A. Yes.
Q. So WinRE is a part of both Vista and Longhorn Server; is that correct?
A. That is correct.
Lee Dep. at 53:2-12.
Q. In your interactions with OEMs, have they ever discussed system recovery with you?
A. Yes.
Q. And in what context did they discuss system recovery with you?
A. On several occasions OEMs have requested Windows RE  or tools within Windows RE to provide capability of restoring the operating system that can be used by OEM  by OEMs.
Q. And was system recovery an important feature for OEMs?
A. I could not speculate on what future OEMs think is important or not.
Q. But given your interactions with these OEMs and the types of discussions you had with them, could you tell whether or not system recovery was and is an important feature that they were concerned about?
A. It is one of many important functionalities that they think are important.
Lee Dep. at 60:2-20.
Q. So WinRE can be used in conjunction with some sort of backup set in order to restore a system that's fully crashed?
A. That is one option.
Q. And does Micro  Microsoft recommend using WinRE for that purpose?
A. In Windows Vista Microsoft recommends using CompletePC in conjunction with Windows RE for that purpose.
Q. And does Microsoft teach any other procedure in Windows Vista for that purpose?
A. I'm not sure if Microsoft publishes any other official recommendation.
Q. Are you aware if Microsoft provides any other technology that allows you to deal with the scenario that we just described, full system recovery when your hard disk has crashed?
A. I'm not  I'm not aware of any technology that the end-user can use other than CompletePC.
Q. With WinRE.
A. Yes. Running on WinRE.
Q. Because CompletePC can only run on WinRE; is that correct?
A. That's my understanding.
Id. at 64:5-65:4 (objections omitted).
Q. Thank you. Could you please take a look at the second page of this presentation. It's Bates numbered 943210. See how it discusses "Brand new backup and restore features for Windows Vista and Windows Server Longhorn" Do you see that, Mr. Lee?
A. Yes.
Q. And then on the following page, under "New Features," it says "CompletePC backup and restore, Block-level image, Entire computer"? Do you see that?
A. Yes.
Q. Is that the CompletePC product, we talked about earlier today for Vista?
A. I believe so.
Q. And CompletePC Backup and Restore allows for the recovery of your entire computer, as listed here?
A. That's one of the capabilities.
Q. And CompletePC is currently shipping with Windows Vista?
A. It is being  it is currently shipped with certain editions of Windows Vista.
Q. And CompletePC is currently available for Vista Business, Enterprise and Ultimate?
A. That is my understanding.
Q. Thank you. If you take a look at the page that's Bates numbered 943219. See how it says "CompletePC Image Backup, Block-level backup of the entire PC"?
A. I see.
Q. And the third bullet point, "Easy restore via Windows Recovery Environment (Windows RE)"?
A. Yes, I see it.
Q. Is that a correct description of CompletePC Image Backup?
A. That is one aspect of CompletePC. Lee Dep. at 73:15-74:25.
Q. Thank you. Then going baek along the lines of what we discussed before, CompletePC and WinRE provide important features to the Vista operating system; is that correct?
A. Portions of Windows RE and CompletePC provides one of the many important functionalities in Windows Vista.
Q. And if your entire Vista system crashes or fails, the recommended  recommended recovery solution by Microsoft is to use CompletePC Backup and Restore with WinRE; is that correct?
A. I do not know if that is the official recommendation from Microsoft or not.
Q. Is it a solution provided by Microsoft?
A. Yes.
Q. And to the best of your knowledge, are there any other solutions provided by Microsoft for such a procedure?
A. I'm not aware of any other end-user solutions provided by Microsoft to do that.
Q. So then to the best of your understanding, if your entire Vista system crashes or fails, the only solution provided by Microsoft is to use WinRE and CompletePC Backup and Restore to restore your, entire system; is that correct?
A. That is the only solution I know of.
Q. And is CompletePC Backup and Restore sold separately from the Vista operating system?
A. I do not believe so.
Q. Is WinRE sold or distributed separately from the Vista operating system?
A. No.
Q. And can WinRE be removed or separated from the Vista operating system?
A. I do not believe so.
Q. And can CompletePC Backup and Restore be separated or removed from the Vista operating system?
A. I do not believe so.
Lee Dep. at 79:8-80:19.
Q. Thank you. Maybe then we can take a look quickly on Page 4 of this document. And you see Section 1.3, "Goals"? And, "Empower users with readily available recovery tools and an integrated experience without having to call support"? Is that a goal of WinRE?
A. Yes.
Q. And, "Lowering"  "Lower OEM costs by eliminating the need to include proprietary recovery platform," is that also a goal of "WinRe"
A. That  that's one of the goals.
Q. So from this document, it appears that the goals of WinRE were to provide recovery tools to users as well as lower OEM costs; is that correct?
A. Yes, but the method to lower OEM costs does not necessarily  that's not necessarily from providing the recovery tools.
Q. Understood. But generally a high level, in terms of  actually, maybe you can help me. When was the specification written, do you recall? Maybe I can refer you to the second page, where it has a revision summary, and under the line where it says "Comments, First draft," there's a date of April 17th, 2005. Do you see that, Mr. Lee?
A. Yes.
Q. And was the "Goals" section written during that time frame?
A. It was drafted at that time, but I do not recall how many revisions were made afterwards.
Q. But on or around April 2005 and three revisions later, it is correct, then, that the goals of WinRE were to provide recovery tools to users, as well as to provide OEMs certain benefits, such as lowering costs?
A. Those are two of the goals. Lee Dep. at 82:5-83:14.
Q. What did Microsoft provide to OEMs?
A. The tools to create such a media.
Q. And what are the tools to create the media?
A. OPK and WAIK, Windows automated installation kits.
Q. And would this media be what is referred to as recovery disk?
A. I do not know if that is the case.
Q. Were you involved in the development of this aspect of WinRE?
A. Can you specify which aspect you're talking about?
Q. Providing the tools in OPK and WAIK to allow end-users to create a recovery media for using WinRE.
A. I'm not directly involved in the development of the  of these tools.
Q. Are you familiar with these tools?
A. Yes.
Q. But is it at least your understanding that Microsoft provides OEMs with tools, i.e., OPK and WAIK, to create a recovery media that use WinRe for full system recovery; is that correct?
A. These tools allow OEMs to create bootable media, they can run with Windows RE.
Q. And these tools are provided by Microsoft to the OEMs; is that correct?
A. That is correct.
Lee Dep. at 90:7-91:18.
Q. And if you look back at Section 1.1, the last paragraph there. Again, I'll read it into the record. "Customers and OEMs have asked for the functionality to create their own winRE CD for over a year." Is that an accurate statement?
A. I only heard from OEMs  certain OEMs that have requested this functionality. I have  I personally have not heard a request from end-users who have asked for this.
Q. Which OEMs have you heard from that requested this functionality?
A. I do not recall the specific OEMs.
Q. Do you recall how many OEMs?
A. I would say about two to three.
Q. And do you recall when they requested this functionality?
A. I do not recall.
Q. How many OEMs do you work with: Mr. Lee?
A. I frequently work with approximately three to four OEMs, and I have on-[and]-off engagements with other OEMs.
Q. How many others, approximately?
A. About five to six.
Q. And the two to three OEMs who asked for a WinRE recovery disk, was it out of the group of OEMs that you work with frequently?
A. Some of them might have been, but I do not recall exactly which ones were and if all of them were.
Q. Can you name the OEMs that you work with?
A. HP, Dell, and Sony.
Lee Dep. at 93:23-95:1.
A. OEMs have asked Microsoft  some OEMs have asked Microsoft to provide an end-user tool so that end-users can create a bootable media for diagnostics, repair and recovery purposes.
Q. Including full system recovery when your system can no longer boot?
A. That is one of the functionalities.
Id. at 99:7-13.[21] As with Mr. Miller's testimony, Mr. Lee's testimony does not suggest a particular recovery use of the accused products provided to the OEMs, much less that such use would infringe the '573 patent. That testimony is thus insufficient to show intent.
Overall, "[t]he requisite intent to induce infringement may be inferred from all of the circumstances." Water Techs. Corp. v. Calco, Ltd., 850 F.2d 660, 668 (Fed.Cir. 1988). Here, viewing all the foregoing evidence in the light most favorable to Veritas, and even assuming arguendo direct infringement by Microsoft's customers and Microsoft's knowledge of the same, no reasonable jury could conclude that Microsoft intended to induce its customers to infringe the '573 patent. Even if it can be said that Microsoft had "knowledge" of the '573 patent, there is no evidence linking Microsoft's alleged knowledge of the '573 patent to the actions that Veritas urges induced infringement. Also, having "knowledge" of a single patent only because it was cited during prosecution of two patents among thousands (and then only through imputing that knowledge from Microsoft's attorneys) does not give Microsoft sufficient "knowledge" to formulate the "intent" required for inducement. Given the undisputed substantial non-infringing uses of the accused products for both deployment and system back up and recovery, and the lack of evidence that Microsoft specifically encouraged an infringing method, the master must conclude that Veritas has failed to raise a genuine issue of material fact regarding intent.

C. Recommendation
In view of the foregoing, therefore, the master recommends that the court GRANT Microsoft's motion with respect to intent to induce infringement.

VII.

Willfulness

A. The Parties' Arguments
Microsoft's arguments in connection with willful infringement are largely those put forward in connection with inducing infringement. Among other things, Microsoft contends that that "Veritas has no qualified expert opinion or other evidence meeting its burden on" the intent requirement for a finding of "willful infringement." Microsoft's Brief at 21.
Veritas responds that the discussion "concerning evidence of Microsoft's intent in connection with the inducement claim applies with equal force to the willfulness claim. Whether Microsoft infringement of the '573 Patent and in reckless disregard of the rights of Veritas is a factual inquiry ill-suited for summary judgment." Veritas' Response at 21. Again, according to Veritas, "Microsoft has presented no evidence that it took any steps, much less reasonable steps, when the company first learned of the '573 Patent to determine its actions did not infringe" and that "Microsoft has offered no evidence that it took any steps to ensure that its activities did not infringe the '573 Patent even after this action was filed." Id. at 17.
Finally, Microsoft argues that "Veritas cannot base its willfulness claims on activities after August 1, 2006, when it asserted the patent in this litigation, without having supplemented its pleadings under Fed. R.Civ.P. 15(d)." Microsoft's Reply at 12.

B. Discussion
The statute, § 284, provides in pertinent part:
When the damages are not found by a jury, the court shall assess them. In either event the court may increase the damages up to three times the amount found or assessed.
The en banc Federal Circuit in In re Seagate, 497 F.3d 1360 (Fed.Cir.2007), set forth the standard for willfulness. In Seagate, the Federal Circuit "abandoned] the affirmative duty of due care" and held that "proof of willful infringement permitting enhanced damages requires at least a showing of objective recklessness." Id. at 1371. According to the Federal Circuit, "[t]he civil law generally calls a person reckless who acts * * * in the face of an unjustifiably high risk of harm that is either known or so obvious that it should be known." Id. (quotation marks omitted). The Federal Circuit then concluded that:
Accordingly, to establish willful infringement, a patentee must show by clear and convincing evidence that the infringer acted despite an objectively high likelihood that its actions constituted infringement of a valid patent. The state of mind of the accused infringer is not relevant to this objective inquiry. If this threshold objective standard is satisfied, the patentee must also demonstrate that this objectively-defined risk (determined by the record developed in the infringement proceeding) was either known or so obvious that it should have been known to the accused infringer. We leave it to future cases to further develop the application of this standard.
Id.
Against that standard, the foregoing evidence falls well short of raising a genuine issue of material fact that Microsoft was objectively reckless in making, using, offering to sell and selling the accused products, or in its communications with its customers regarding the accused products. As noted above, there is no dispute that no one at Microsoft actually knew of the '573 patent, much less considered that patent in connection with any commercial activities involving the accused products.

C. Recommendation
In view of the foregoing, therefore, the master recommends that the court GRANT Microsoft's motion with respect to willfulness.

VIII.

Damages

A. The Parties' Arguments
Microsoft asserts that "if Veritas manages, in opposition to this Motion, to create a triable issue of fact of one or more instances of direct infringement for which Microsoft is liable, for one or more asserted patent claims and one or more items of accused software, then the Court should limit Veritas' infringement liability and damages case to only those specific instances of direct infringement." Microsoft further argues that "[d]amages for vicarious liability are available only to the extent of direct liability" so that "[e]ven when indirect infringement has been established, damages are still limited to the sale of products actually used to directly infringe, and are not available for sales of products never used in an infringing manner." Thus, according to Microsoft, "as a matter of law, even where the alleged infringer's customers have benefited from having the capability to infringe, where there is no actual infringement, there is no case for liability or damages against the supplier of that capability." Microsoft's Brief at 22-23 (Microsoft's emphasis).
Veritas responds that "Microsoft is wrong on the need to prove each and every act of direct infringement in order to recover for indirect infringement;" rather, "[i]t is sufficient to show circumstantial evidence of direct infringement by a class of users (such as Microsoft's OEM and corporate customers * * *)." Veritas' Response at 21-22. Veritas further argues that "not only can proof of infringement by Microsoft's customers generally support Veritas' damages claim, but once that infringement is established, it is Microsoft who bears the burden of any uncertainty in the allocation of damages and who must present evidence distinguishing between individual infringing and non-infringing uses of its Accused Products in order to reduce damages." Veritas' Response at 22-23. In addition, Veritas argues that "Microsoft presented no evidence to establish that any allocation is necessary at this time." According to Veritas, Microsoft's limitation of damages argument "not only ignores that direct infringement can be shown by circumstantial evidence (of which there is a significant amount), but also ignores the direct proof of the underlying infringement by Microsoft's OEM partners and customers produced by Veritas and its expert." Id. at 23-24 (Veritas' emphasis).

B. Discussion
In light of the substantial non-infringing uses of the accused products and insufficient evidence to raise a genuine issue of material fact regarding intent, the master need not reach Microsoft's liability for indirect infringement. See Dynacore, 363 F.3d at 1276 ("We do not reach the defendant's liability under § 271(b) or (c) if there are substantial non-infringing uses of the defendants' products and there is no evidence of active and willful inducement.").
Nevertheless, the master notes that Veritas may identify "an entire category of infringers" and "may consequently seek damages or injunctions across the entire category." Id. at 1274. To do so, however, Veritas must demonstrate that the accused products necessarily infringe. Failing that, Veritas must limit its damages to the specific instances of direct infringement that it can identify. See id. at 1275-76 ("Dynacore must therefore either demonstrate that LANs compliant with the IEEE 1394 Standard necessarily infringe the '732 Patent, or point to a specific instance of direct infringement and restrict its suit to liability stemming from that specific instance."). As noted above, there is no dispute that the accused products have substantial non-infringing deployment and system backup and recovery uses. Accordingly, Veritas must restrict its damages to those stemming from specific instances of direct infringement by Microsoft's customers. Because Veritas has failed to raise a genuine issue of material fact regarding direct infringement by Microsoft's customers, Veritas has, on the present record, no basis upon which to recover damages from Microsoft for its customers' infringement.

C. Recommendation
In view of the foregoing, therefore, the master recommends that the court GRANT Microsoft's motion with respect to monetary damages.

IX.

Recommended Disposition
Accordingly, the master recommends that the Court GRANT Microsoft's Motion for Summary Judgment on Veritas' Claim of Infringement of U.S. Patent No. 5,469,573.

X.

Report and Recommendation
This is the master's report and recommendation. Under Rule 53(g)(2), Fed. R.Civ.P.:
(2) Time To Object or Move. A party may file objections to  or a motion to adopt or modify  the master's order, report, or recommendation no later than 20 days from the time the master's order, report, or recommendation are served, unless the court sets a different time. [Emphasis added.]
The parties are encouraged to review Rule 53(g)(3), (4), Fed.R.Civ.P., relating to the Court's de novo review of findings of fact and conclusions of law. The parties may, of course, seek further comment or clarification through motions directed to the Court.
Pursuant to the Court's order of January 18, 2007, the Court required that the master make findings of fact and conclusions of law, and make a recommendation to the Court. The foregoing constitutes the master's findings of fact and conclusions of law, and the master's recommendations to the Court.
SIGNED in San Antonio, Texas on January 17, 2008.
NOTES
[1]  In a footnote, Dr. Nichols notes that "Windows Server 2008 was formally known as Longhorn Server." Nichols Infringement Report at 1 n. 1.
[2]  With respect to "Deployment ToolsOPK/ WAIK/BDD," Mr. Morrissey explains:

Many of the accused Microsoft tools are commonly provided by Microsoft as part of the OPK, WAIK or BDD toolkits. Those toolkits are generally directed to different ways to prepare and deploy images. However, those kits, like the tools they contain, can be used in a variety of methodsmany of which clearly do not include every step required by any asserted claim. For example, the Vista OPK and WAIK (which forms the basis of BDD) each outlined six general "Deployment Walk-throughs." Each of those Walk-throughs outlines one possible way to deploy the Vista operating system using some or all of the tools included in the OPK and WAIK. Further, there are myriad variations to many of the six Walk-throughs and many "sub" Walk-throughs described in the Microsoft deployment toolkits. The WinXP OPK lists the general steps for various methods such as "Build-to-Plan Method," "Build-to-Order Method," "Network Setup Method," and "CD Boot Method." Dr. Nichols' report focuses primarily on only one variation of one Walk-throughDeploy an Image from Network Share. Dr. Nichols report does not address the "clearly non-infringing methods of using the OPK, WAIK and BDD, many of which are mentioned in the toolkits themselves * * *."
Morrissey Rebuttal Report at 21-22. Mr. Morrissey then provides a table with "noninfringing deployment scenarios" using the OPK, WAIK and BDD, and describes those scenarios in more detail in his report. See id. at 22-47.
Mr. Morrissey also explains that Microsoft deployment tools have substantial non-infringing uses other than deploying operating systems:
It is not necessary to use every tool provided with Microsoft's toolkits. Rather, a user can obtain one of the toolkits and use just one or a few of the individual tools. For example, a user can obtain the OPK and use only WinPE, ImageX or Sysprep. Each of these tools has several uses that do not even arguably infringe the asserted '573 patent claims. Some of these uses are not even related to deploying an operating system.
Each of these plainly non-infringing uses of one or more of the individual tools included in OKP, WAIK and BDD are, of course, plainly non-infringing uses of the toolkits, because each toolkit permits the user to use an individual tool, in the manner described below, without using the entire kit to deploying operating system.
Id. at 47-48. Mr. Morrissey then provides a table summarizing examples of "non-deployment, non-infringing scenarios," and provides a more detailed explanation of those scenarios in his report. See id. at 48-55. Finally, Mr. Morrissey explains that "Microsoft's recovery functionality also has substantial non-infringing uses:"
This recovery functionality is not provided as a standalone product. Rather, it is provided as part of certain versions of Microsoft's Vista operating system and Microsoft's Server 2008 operating system. It is my understanding that the existence of substantial non-infringing uses is evaluated with respect to the software actually provided by Microsoft, namely the Vista operating system and Server 2008 operating system. Dr. Nichols does not, and cannot, reasonably contend that these operating systems have no substantial non-infringing uses. To the contrary, these operating systems have virtually countless uses that do not relate to loading a fully configured operating system. For example, these operating systems support networking, access to the Internet, myriad software application programs, computer hardware diagnosis and maintenance among other things. Such uses are clearly substantial and are clearly non-infringing.
Id. at 55. Mr. Morrissey provides a table summarizing examples of non-infringing "recovery scenarios" and describes those scenarios in detail in his report. See id. at 55-65.
[3]  Oak Indus., Inc. v. Zenith Elecs. Corp. ("Oak Industries I"), 697 F.Supp. 988 (N.D.Ill.1988). In Oak Industries I, the court provided its "tentative legal views" in denying summary judgment:

Section 271(c) liability requires a showing that the device sold was used in practicing a patent process and that the seller knew it was especially made for that purpose and not a staple article suitable for a substantial noninfringing use. Zenith, for the purposes of its motion, does not contest that it knew that the Z-TAK could be used to practice the Mandell patent. Its motion focuses on the conjunctive of § 271(c), which states that in order for there to be liability for contributory infringement the product sold must have been made for the infringing use and is unsuitable for substantial noninfringing use. This provision, according to one view, codified a traditional patent requirement which recognized that sellers of products capable of noninfringing use may lack the intention necessary for a finding of infringement. "The presence or absence of the element of substantial noninfringing use is significant principally in determining whether there is an intention to infringe. The absence of a substantial noninfringing use, of course, warrants the inference of an intention to infringe." Fromberg, Inc. v. Thornhill, 315 F.2d 407, 414 n. 20 (5th Cir.1963) (emphasis in original) (citations omitted).
Zenith claims that its products performed other functions, such as channel expansion and unscrambling of coded progress, and are therefore capable of substantial noninfringing use. This argument is legally flawed.
* * *
It is hornbook law that distinctions in the particular apparatus used are irrelevant for determining whether a device is capable of infringing a method patent. Amstar Corp. v. Envirotech Corp., 730 F.2d 1476, 1482 (Fed.Cir.1984); International Glass Co. v. United States, 408 F.2d 395, 400, 187 Ct.Cl. 376 (1969). This rule parallels the patent axiom that mere additions and improvements upon a patented device do not avoid infringement. See Datascope Corp. v. SMEC, Inc., 776 F.2d 320, 326 (Fed.Cir. 1985) ("`an embellishment' made possible by technological advances may not permit an accused device to escape `the web of infringement'"); Amstar Corp., supra, (collecting cases). See also 6 Lipscomb's Walker on Patents §§ 2:29-22-30 (3d ed.1987). From these rules it is clear that the addition of channel-expanding and unscrambling functions to the accused devices would not preclude a finding of direct infringement by users of Zenith's converters.
The question remains, however, whether the addition of these functions qualified the products so that they were capable of substantial noninfringing use, thereby averting Zenith's liability for contributory infringement. We believe that it has not been conclusively demonstrated that they did not, and that contributory infringement can possibly be established.
Section 271(c) covers a lot of ground, and the cases which interpret it are relatively few in number. One is left with the conclusion that the fact variations which may invoke § 271(c) are infinite and that standards derived from a specific fact situation are necessarily suspect in other circumstances. We must, ultimately, apply statutory language to a specific fact situation in light of the congressional purpose. And that purpose can perhaps be no better defined than according the patent owner a reasonable area of protection, and according others a reasonable latitude in pursuing the fruits of technological change.
Let us go back to what is, or at least appears to be, undisputed. Suppression of VHF broadcast interference is not always necessary. For many, if not most CATV subscribers, however, it is necessary, and they would not accept a converter that did not provide that function. Accordingly, cable networks would not offer converters without that facility and manufacturers, such as defendant, could not market a device that did not include a suppression feature. An unscrambling function may be an essential, and indeed the only essential function in some areas. A channel expansion feature may be an essential function in many areas and the only essential function in some. A VHF interference suppression function may not be needed in some areas or in some specific locations. Other functions may be desirable or essential in some circumstances. There are other ways to eliminate VHF interference. Even in an interference area, a viewer watching a UHF cable channel does not use the Mandell patented method. The Zenith Z-TAC combines a number of functions, one of which (for the purposes of this motion) is the suppression of VHF interference in a manner infringing the Mandell patent method. Can that mean that the seller of the Z-TAC contributorily infringes? We believe that the answer is that it possibly can.
Let us go back to what we know from the cases, which on occasion require us to interpolate from concepts of patent misuse or copyright. A herbicide seller contributorily infringes if the only use of the material is in a patented method. Dawson Chemical, supra. If the manufacturer added a fertilizer as an additional ingredient, could he escape liability for the reason that the fertilizer was a staple? We think not. Perhaps the fertilizer might be helpful in growing some crop where the herbicide is an incidental waste, but the possibility, or even the likelihood, that someone may use it in a noninfringing manner does not protect the manufacturer. Additional functions in a device that practices a patented method does not diminish direct infringement and, therefore, the fact that the device sold has other functions which are performed simultaneously with the patented method does not otherwise substantiate a noninfringing use for the purposes of § 271(c). This rule flows directly from the logic of the patent laws. To hold to the contrary would allow sellers of products that are clearly intended to infringe a patented method to avert liability simply by adding functions to that device. Therefore, we do not think it enough that Zenith may have combined in the same package several devices: one to suppress VHF interference, one to unscramble signals, and one to expand channels. That does not mean that a supplier of a staple is liable for contributory infringement even if he knows its intended use. A supplier of potassium nitrate need not be concerned about his purchasers' anticipated combination, see Hodosh v. Block Drug Co., 833 F.2d 1575, 4 U.S.P.Q.2d 1935 (Fed.Cir. 1987), but he needs to be concerned if what he is supplying is a recipe or combination useful only for practicing a method that directly infringes a patent. If Oxy Metal Industries Corp. v. Quin-Tec, Inc., 216 U.S.P.Q. 318 (E.D.Mich.1982), is to the contrary, this court disagrees with that conclusion.
That does not, however, lead to the conclusion that the seller of a device which, to perform one function, necessarily but incidentally is capable of performing an unrelated infringing function, is a contributory infringer. Sony Corp. v. Universal City Studios, 464 U.S. 417, 104 S.Ct. 774, 78 L.Ed.2d 574 (1984), suggests that if the device has an unrelated use beyond the scope of patent protection (time-shifting), an inevitable possible use which directly infringes does not cause the seller of the device to contributorily infringe. Perhaps the result there would have been different if reasonably uncomplicated technology permitted a Betamax to differentiate between temporary recovery for time-shifting and permanent preservation of copyrighted material. The present record does not conclusively establish whether the Zenith ZTAC is in effect a combination of separable functions in a single package, one of which leads to infringement, or a device designed for other purposes which, because of the limits of technology, necessarily and incidentally permits the practice of the patented method if those other purposes are to be accomplished. Can a simple change in design leave, for example, the channel-expansion function intact, while eliminating the capacity to eliminate VHF broadcast interference? We do not know.
Zenith claims that when its products were used in areas where there was no threat of this interference, such as in areas outside a local transmitter's "grade A contour" or where cable operators employed head-end channel shifting, there was no direct infringement and therefore the converters were capable of substantial noninfringing use. Zenith contends that in roughly ten per cent of its sales the products were used in areas where direct pickup interference did not pose a problem.
In order to establish contributory infringement plaintiffs must show direct infringement by cable users. See Aro Manufacturing Co. v. Convertible Top Replacement Co., 365 U.S. 336, 341, 81 S.Ct. 599, 5 L.Ed.2d 592 (1961). We believe, however, that the contention relates to damages. If the device is a package of separable functions, one of which often infringes, Zenith is liable only to the extent of that use. If it is a different animal, then there may be no contributory infringement, even though a user may often directly infringe. The extent to which geographical and operational factors preclude direct infringement does not necessarily avoid Zenith's liability, although it may be relevant in determining damages owed to plaintiffs. The parties have addressed neither the tentative legal views here expressed nor the factual implications of those views, and we therefore leave both to another day.
697 F.Supp. at 994-96.
[4]  As Microsoft notes, the court that decided Oak Industries later distinguished its Oak Industries decisions and clarified the "relevant inquiry" in a staple/nonstaple analysis in light of subsequent Federal Circuit caselaw. In Universal Elecs., Inc. v. Zenith Elecs. Corp., 846 F.Supp. 641 (N.D.Ill.1994), aff'd without opinion, 41 F.3d 1520 (Fed.Cir. 1994), Zenith accused Universal's remote control of infringing its patent:

Universal argues that to be liable for contributory infringement, whether or not end user's would directly infringe, its remote control units must not be "a staple article or commodity of commerce suitable for substantial noninfringing use...." See 35 U.S.C. § 271(c) (1988). Zenith disagrees. Universal's argument is straight-forward. Its remote control units may be used by its customers to operate various electronic devices produced by a number of manufacturers other than Zenith. (See Tyler Decl. ¶ 5, Ex. 3.) Zenith does not dispute this contention, but argues that this fact does not make Universal's remotes staple articles of commerce. According to Zenith, the fact that Universal has added non-infringing functions to its remotes, in addition to infringing functions, does not make those remotes capable of substantial non-infringing use. See Oak Indus., Inc. v. Zenith Elecs. Corp., 726 F.Supp. 1525 (N.D.Ill.1989).
To determine if Universal's remotes are staple articles, the Court must look at the entire device, not just the part capable of practicing the `647 claims. See Hodosh v. Block Drug Co., 833 F.2d 1575, 1578 (Fed. Cir.1987), cert, denied. 485 U.S. 1007, 108 S.Ct. 1472, 99 L.Ed.2d 701 (1988). There is no doubt that the Universal remote control transmitter units, as a whole, are capable of controlling a large number of non-Zenith electronic appliances without practicing the `647 patent. But the question remains whether, by adding the capability to practice the patented method. Universal has made its remotes incapable of substantial non-infringing use.
Zenith refers the Court to Oak where the court considered whether cable converters that used the same circuitry to perform several functions, including one function that infringed a patented method, could be staple articles. Although Oak and this case are similar in that the accused contributory infringer sells an unpatented device capable of infringing, there is a major difference between the two cases. In Oak, the defendant, Zenith, argued that it was not liable for contributory infringement because the converters could perform several unpatented functions and any infringement of the claimed process was inevitable due to the technology involved. See Oak, 726 F.Supp. at 1538. Based on the evidence, the Oak court concluded that there remained a question of fact about whether Zenith's converters had a substantial non-infringing use because the converters contained radiation shielding that may not have been necessary for the converters to practice the non-infringing functions. In this case, however, the parties agree that there is no infringement of Zenith's claims by users of Universal's remotes when controlling televisions manufactured others. Thus, infringement of the `47 claims is not inevitable. Because of these factual differences, the Court concludes that the Oak test is inappropriate to the circumstances of this case.
Furthermore, after Oak was decided, the Federal Circuit made clear that the relevant inquiry is whether there are substantial non-infringing uses for a device, not whether a device is designed so as to allow infringement of a patented process. C.R. Bard, Inc. v. Advanced Cardiovascular Sys., Inc., 911 F.2d 670, 674 (Fed.Cir.1990). In C.R. Bard, the patent at issue claimed a method for using a catheter to perform cardiac angioplasty. The alleged infringer supplied a device that contained extra openings for blood to flow. Analyzing the alleged infringing device, the district court stated:
`[t]hat [the alleged infringer] has added extra holes further from the balloon does not affect the conclusion of infringement, as the patent does not require that all holes be `immediately adjacent'; the balloon, nor that the blood flowing through the balloon come solely from the coronary artery.'
Id. at 674 (quoting C.R. Bard, v. Advanced Cardiovascular Sys., Inc., No. SA CV 88-646-JSL, slip op. at 13 (C.D.Cal. July 28, 1989)).
The Federal Circuit assumed, without deciding, that the district court correctly decided that the patent claim covered the use of the alleged infringing apparatus. However, the court stated that the apparatus may have had other, non-infringing uses and consequently, the district court should not have granted summary judgment in favor of the patent owner. Id. It seems clear from C.R. Bard that the Court must decide if Universal's remote control units have any non-infringing uses. If they do, those transmitters are staple articles and Universal cannot be liable for contributory infringement by selling them.
846 F.Supp. at 651-52. See also Lucent Tech. v. Gateway, Inc., 2007 WL 925502, at *4 (S.D.Cal. Mar.21, 2007)("The question focuses on `the thing sold' by the one accused of contributing to infringement."); TV Interactive Data Corp. v. Microsoft Corp., 2005 WL 1910929, at *4 (N.D.Cal. Aug.10, 2005)("To determine whether a product is a staple of commerce, a court must look at the entire device and not just the part capable of practicing the claims of the patent at issue,")
[5]  Dr. Nichols appears to have considered, in connection with his infringement analysis, each of the five documents now proffered by Veritas. See Nichols Infringement Report, Exh. D: Documents Considered at D-1 (items 10, 12, 13, 16 and 17).
[6]  Namely, WAIK Getting Started (discussed below), Vista Deployment Tools Overview (2007) and the deposition testimony of John Maclntyre ("former Lead Program Manager, Vista Deployment"). See Nichols Infringement Report, Exh. F at F-1,
-------------------------------------------------------
Asserted claims vs. Windows Vista and
                   Windows Server 2008 system
                   deployment tools and procedures
                   Claims 1, 10, 13, 14, 15, 16,
                    17, 30, 32, 33
-------------------------------------------------------
Representative     Windows Vista Deployment
References         Tools Overview ("Vista
                   Deployment Tools
                   Overview (2007)" ) (VRTS
                   XXXXXXXX-XXX)
                   Getting Started with Windows
                   Automated Installation
                   Kit (Windows AIK) ("WAIK
                   Getting Started (2006)" )
                   (VRTS XXXXXXXX-XX)
                   Windows Automated Installation
                   Kit (Windows AIK)
                   User's Guide ("WAIK User
                   Gulde (2006)") (VRTS
                   XXXXXXXX-XXX)
                   Excepts from deposition
                   transcript of John Maclntyre,
                   former Lead Program Manager,
                   Vista Deployment ("J.
                   McIntyre Dep.")
-------------------------------------------------------

[7]  See note 6 supra.
[8]  The upper right hand corner of the OPK Guide printout provides the page numbering used by Veritas.
[9]  See Nichols Infringement Report, Exh. G at G-1:

EXHIBIT GCLAIM CHART VS. XP / SERVER 2003 SYSTEM DEPLOYMENT
----------------------------------------------------
Asserted claims vs. Windows XP and Windows
vs.                 Server 2003 system deployment
                    tools and procedures
                   claims 1, 10, 13, 14, 15, 16,
                    17, 30, 32 & 33
-----------------------------------------------------
Representative     OEM Preinstailation Kit
References          (OPK) User's Guide for
                    Windows XP Service Pack 2
                    (2005) ("OPK User Guide
                    (2005)") (VRTS XXXXXXXX-XXX)
                   Business Desktop Deployment
                    2.5 Solution Accelerater
                    Enterprise Edition, Computer
                    Imaging System Feature
                    Team Guide (2005) ("BDD
                    Imaging Guide (2005)")
                    (VRTS XXXXXXXX-XX)
                   Windows Preinstallation
                    Environment User's Guide
                    (2004) ("WinPE User Guide
                    (2004)") (VRTS XXXXXXXX-XXX)
-----------------------------------------------------

[10]  See Nichols Infringement Report, Exh. H at H-1:
------------------------------------------------------
Asserted claims  vs. Windows Vista and
                     Windows Server 2008 system
                     recovery tools and procedures
                    Claims 1, 2, 3, 5, 7, 8, 9, 10,
                     13, 14, 15, 16, 17, 18, 19, 22,
                     23, 24, 26, 27, 28, 29, 33
------------------------------------------------------
References          "Windows Backup and
                     Restore Center  Complete PC
                     Backup and Restore"
                     ("Complete PC Backup and
                     Restore") (VRTS XXXXXXXX-XX)
                    Backup and Restore in
                     Windows Vista and Windows
                     Server Longhorn" ("WinHEC
                     2006 Presentation") (VRTS
                     XXXXXXXX-XX)
                    "Windows Server 2008 Backup
                     and Recovery Step-by-Step
                     Guide" ("Server 2008
                     Backup and Recovery Guide
                     (2007)") (VRTS XXXXXXXX-XX)
                    Microsoft TechNet,
                     "Windows PE 2.0 for Windows
                     Vista Overview"
                     ("WinPE 2.0 Overview
                     (2005)") (VRTS XXXXXXXX-XX)
                    Microsoft TechNet
                     "Windows Recovery Technical
                     Reference" (WinRE Technical
                     Reference") (VRTS
                     XXXXXXXX-XX)
                    Windows automated
                     Installation Kit (Windows
                     AIK) User's Guide ("WAIK
                     User Guide (2006)") (VRTS
                     XXXXXXXX-XXX)
                    Microsoft TechNet, "Mounting
                     virtual hard disks at the
                     command line" ("Mounting
                     VHD") (VRTS XXXXXXXXX-XX)
                    Microsoft, "Block level Backup
                     dev design document"
                     ("MSFT Backup Design
                     (2005)") (MS-VRTS XXXXXX-XX)
                     (Confidential 
                     Attorney Eyes Only)
                    Excerpts from deposition
                     transcript of Desmond Tak
                     Lee, Program Manager for
                     Windows RE ("D. Lee Dep.")
------------------------------------------------------

[11]  See also Nichols Infringement Report, Exh. D: Documents Considered at D-1 (items 9, 11, 14, 18 and 29).
[12]  Rule 801(d)(2) provides:

(2) Admission by party-apponent. The statement is offered against a party and is
(A) the party's own statement, in either an individual or a representative capacity or
(B) a statement of which the party has manifested an adoption or belief in its truth, or
(C) a statement by a person authorized by the party to make a statement concerning the subject, or
(D) a statement by the party's agent or servant concerning a matter within the scope of the agency or employment, made during the existence of the relationship, or
(E) a statement by a coconspirator * * *.
The contents of the statement shall be considered but are not alone sufficient to establish the declarant's authority under subdivision (C), the agency or employment relationship and scope thereof under subdivision (D), or the existence of the conspiracy * * * under subdivision (E).
[13]  Rule 807 provides:

A statement not specifically covered by Rule 803 or 804 [hearsay exceptions] but having equivalent circumstantial guarantees of trustworthiness, is not excluded by the hearsay rule, if the court determines that (A) the statement is offered as evidence of a material fact; (B) the statement is more probative on the point for which it is offered than any other evidence which the proponent can procure through reasonable efforts; and (C) the general purposes of these rules and the interests of justice will best be served by admission of the statement into evidence. However, a statement may not be admitted under this exception unless the proponent of it makes known to the adverse party sufficiently in advance of the trial or hearing to provide the adverse party with a fair opportunity to prepare to meet it, the proponent's intention to offer the statement and the particulars of it, including the name and address of the declarant.
[14]  Section § 271(f)(1) provides:

Whoever without authority supplies or causes to be supplied in or from the United States all or a substantial portion of the components of a patented invention, where such components are uncombined in whole or in part, in such manner as to actively induce the combination of such components outside of the United States in a manner that would infringe the patent if such combination occurred within the United States, shall be liable as an infringer.
[15]  ore specifically, the Court explained that:

AT & T's patent ('580 patent) is for an apparatus (as relevant here, a computer) capable of digitally encoding and compressing recorded speech. Windows, the parties agree, contains software that enables a computer to process speech in the manner claimed by the '580 patent. In 2001, AT & T filed an infringement suit in the United States District Court for the Southern District of New York, charging Microsoft with liability for domestic and foreign installations of Windows. Neither Windows software (e.g., in a box on the shelf) nor a computer standing alone (i.e., without Windows installed) infringes AT & T's patent. Infringement occurs only when Windows is installed on a computer, thereby rendering it capable of performing as the patented speech processor. Microsoft stipulated that by installing Windows on its own computers during the software development process, it directly infringed the '580 patent. Microsoft further acknowledged that by licensing copies of Windows to manufacturers of computers sold in the United States, it induced infringement of AT & T's patent.
Id. at 1753 (paragraphing omitted).
[16]  The Supreme Court noted that "Microsoft and the United States stress that to count as a component, the copy of software must be expressed as "object code." * * * It is stipulated that object code was on the master disks and electronic transmissions Microsoft dispatched from the United States." Id. at 1754 n. 8. Here, the parties do not dispute whether the accused software is expressed on the transport DVDs in object code. The master assumes arguendo that the accused software is so expressed.
[17]  The Federal Circuit also distinguished NTP, Inc. v. Research In Motion, Ltd., 418 F.3d 1282 (Fed.Cir.2005) because "RIM itself did not supply any component to a foreign affiliate." Union Carbide, 425 F.3d at 1380.
[18]  The Supreme Court also noted that "We need not address whether software in the abstract, or any other intangible, can ever be a component under § 271(f). If an intangible method or process, for instance, qualifies as a "patented invention" under § 271(f) (a question as to which we express no opinion), the combinable components of that invention might be intangible as well. The invention before us, however, AT & T's speech-processing computer, is a tangible thing." Id. at 1756 n. 13.
[19]  Thus, the master need not reach Microsoft's arguments that "Veritas' theory also disregards the `specific intent' requirement. Specific intent requires a heightened and particularized showing of an alleged infringer's intent, all premised on knowing that a patent exists. Veritas' `constructive knowledge of the patent' theory, in piling legal fiction on legal fiction, would incorrectly undercut this requirement and permit statutory liability on mere negligence. Veritas' theory also is unworkable and practice in simply bad policy. On the facts of this case, alone, it would make liability turn on whether a corporation took `reasonable care' to analyze its every action against every claim, of every patent ever cited as prior art, against every patent application ever filed. This ignores the practical realities of business, and outside patent prosecution, and is unworkable." Microsoft's Reply at 12 (Microsoft's emphasis).
[20]  Veritas also urges that "Microsoft's encouragement to use the claimed methods came in the form of announcements such as the June 21, 2006, announcement titled `Download WinPE 2.0 Beta 2 now!!!!,' which tells users to download Beta 1 of the BDD 2007 software and describes BDD's imaging and deployment features." Veritas' Response at 13-14. Veritas relies on "Ex. EE: MSVRTS 43549-61," but Exhibit EE (the 23-page "Windows Deployment Service (Longhorn)" document discussed above in connection with direct infringement) does not appear to contain those document numbers nor the statements urged by Veritas. Accordingly, the master is unable to evaluate what Veritas urges.
[21]  Veritas also cites Mr. Lee's deposition testimony at pages 19 and 20, but does not provide those pages of transcript. See Veritas' Response at 15.
