           UNITED STATES COURT OF APPEALS FOR VETERANS CLAIMS



                                             No. 14-269

                                   GENE S. GROVES, PETITIONER,

                                                  V.


                                  ROBERT A. MCDONALD ,
                        SECRETARY OF VETERANS AFFAIRS, RESPONDENT .



             Before KASOLD, Chief Judge, and MOORMAN and LANCE, Judges.


                                             ORDER

        In the context of the instant January 24, 2014, petition for extraordinary relief in the nature
of a writ of mandamus, the question before the Court concerns the petitioner's request for sanctions
based on the Secretary's failure to correct an error of the Board of Veterans' Appeals (Board) in
characterizing this Court's March 2012 remand decision as an affirmance in its database, despite
numerous letters from the petitioner raising the error. This ultimately resulted in the Secretary's
failure to expeditiously handle the Court's remand order as required by 38 U.S.C. §§ 5109B and
7112. During the pendency of the instant petition, the other relief requested by the
petitioner–compliance with this Court's March 2012 remand decision concerning VA's reduction of
his disability rating for post-traumatic stress disorder (PTSD) from 100% to noncompensable–
became moot when, on May 6, 2014, the Board issued a decision that determined that the reduction
was improper and ordered restoration of the 100% rating for PTSD, effective May 1, 1997
(Secretary's May 7, 2014, Notice). See Mokal v. Derwinski, 1 Vet.App. 12, 15 (1990) (adopting the
case-or-controversy constraints imposed by Article III of the Constitution and dismissing a portion
of a petition seeking mandamus relief because the controversy surrounding the petition was moot).

        The Court holds that, under the unique and particularized circumstances of this case, the
Secretary's failure to provide a minimum amount of scrutiny to any one of multiple letters from Mr.
Groves following this Court's March 2012 remand order showed gross negligence and lack of
reasonable diligence in handling this Court's March 2012 remand order. Had a reasonable inquiry
been made by VA during the approximate two-year period, the Board's mischaracterization of this
Court's March 2012 order as an affirmance would have been corrected. Because the standard for
holding a party in civil contempt established by this Court has been met, the Court will hold the
Secretary in civil contempt. See Harvey v. Shinseki, 24 Vet.App. 284, 287 (2011); Pousson v.
Shinseki, 22 Vet.App. 432, 437 (2009). To ensure the Secretary's diligent compliance with future
remands from this Court, the Court will order the Secretary to pay sanctions in the form of
reasonable expenses associated with the litigation of this matter.

                       I. LACK OF AGENCY ACTION ON REMAND

       In March 2012, the Court issued a decision based on the petitioner's appeal from a
September 17, 2009, Board decision that determined that a VA regional office (RO) properly
reduced the petitioner's disability rating for PTSD. The Court held as follows:

          In any view of the matter, this record does not allow the Court to properly review
       the Board's implied finding that the appellant lacked good cause to report to the
       scheduled medical examinations for PTSD. Therefore, the Court is unable to
       properly assess the Board's findings with respect to the reduction in the appellant's
       disability rating and with respect to its possible restoration. Accordingly, the Court
       will set aside the Board's determinations on these matters and remand them for
       readjudication after further efforts to reach some reasonable accommodation with
       respect to the medical examination.

Groves v. Shinseki, No. 09-3611, 2012 WL 686669, at *6 (Vet. App. Mar. 5, 2012) (emphasis
added). Mandate issued on May 30, 2012. Although the remand order did not expressly order
expedited treatment, the statutory duty nevertheless governed the matter, and the Secretary was
thereafter required to process the Court's remand order in an expeditious manner as required by
38 U.S.C. §§ 5109B and 7112.

         In light of the passage of more than 19 months since mandate issued, the Court issued a
February 26, 2014, order directing the Secretary to respond to the petition. In response, the Secretary
asserts that when mandate had issued in May 2012, "personnel at the Board mis-entered the Court's
decision with regard to the underlying appeal as an affirmance in the Veterans Appeals Control and
Locator System (VACOLS) (the Board's computerized tracking system)." Mar. 28, 2014, Secretary's
Response at 3, Exhibit A (Declaration of Bruce P. Gipe, Director of the Office of Management,
Planning, and Analysis of the Board). The Secretary explained that "staff at the Board may have
confused the underlying appeal with a different appeal pertaining to Petitioner [(No. 06-1252)], and
that on or around May 2012, the Board input incorrect data that the Court had affirmed the
underlying appeal." Id. at 5. The Secretary noted that, at about the same time that the Court issued
mandate in the underlying appeal, the Court had issued mandate on May 23, 2012, in No. 06-1252
as to a Court decision dated in November 2009 affirming a 2005 Board decision as to a matter
concerning clear and unmistakable error in a 1972 RO decision and vacating a 2005 Board decision
concerning entitlement to vocational rehabilitation services. Id., Exhibit A.

        The Secretary acknowledged that, other than the mis-entry of the Court's March 2012
decision in the Board's database, no action was taken by VA on the remanded claim during the
period between the Court's March 2012 remand order and shortly before the Court's February 2014
order. Id., Exhibit A (Declaration) at para. 4-5 (stating that no action was taken on the Court remand


                                                  2
when mandate issued in May 2012 and noting that action then occurred on February 24, 2014, when
"the Board mailed the appellant a '90 day' notice letter" and informed him that "the Board had
received his claims file to process the Court's March 5, 2012 Memorandum Decision."); see id. at
8 (noting that the Board "became aware" of its mis-entry of the Court's remand as an affirmance in
February 2014).

         In an April 28, 2014, order, the Court expressed its dissatisfaction with the Secretary's
response, especially with the Secretary's failure to explain (1) whether the claims file contains any
of the eight letters that the petitioner asserts he sent VA from August 2012 to October 2013 in which
he requested VA action on the Court remand; (2) whether VA received any of those eight letters; and
if so (3) what VA did after it received those letters. The Court noted that counsel for the Secretary
stated simply that she was "unable to determine what correspondence may have been received by the
Agency" and provided no explanation as to any efforts undertaken to determine whether the agency
received the letters. Resp. at 5.

         In its April 2014 order, the Court directed the Secretary to file a supplemental response
addressing the matters discussed in its order and to show cause why sanctions are not in order for
the failure to process the Court's March 2012 remand order in an expeditious manner, which includes
taking any necessary action in response to status inquiries from the petitioner regarding his remanded
claim. See Harvey, 24 Vet.App. at 287; Pousson, 22 Vet.App. at 437; see also Nat'l Org. of
Veterans Advocates, Inc. v. Sec'y of Veterans Affairs, 710 F.3d 1328 (Fed. Cir. 2013). Specifically,
the Court required information as to any relevant regular process used by the Secretary when a letter,
such as one assertedly sent by the petitioner, is received by the agency concerning a claim that was
remanded by this Court, including recording the correspondence in any computer database and
physically transferring the document for appropriate action and response to the veteran.

        The Court noted that any one of the eight letters from the petitioner contained sufficient
information that, had a reasonable inquiry been made by VA, the asserted mis-entry by the Board
would and should have been corrected. The Court notes that copies of the letters were attached to
the petition and were dated August 19, 2012; September 15, 2012; October 20, 2012; November 22,
2012; December 21, 2012; May 10, 2013; June 8, 2013; and October 24, 2013. The letters
specifically identified the General Counsel's Professional Staff Group VII attorney involved in the
underlying appeal in the litigation before this Court, the date of this Court's decision, and the docket
number of the underlying appeal (i.e., No. 09-3611), and specifically noted that this Court had set
aside the Board's determination with respect to the propriety of the rating reduction for PTSD.
Petition, Exhibits. The Court also noted that the petitioner had provided a certificate of mailing
dated August 20, 2012, to VA, Office of General Counsel. Mar. 31, 2014, Petitioner's Response.

        On May 20, 2014, the Secretary filed a response in which he attached declarations from VA
officials. The Secretary acknowledges that VA received four of the letters identified as being sent
by the petitioner concerning VA's reduction of his 100% PTSD rating and this Court's March 5,
2012, decision that set aside the 2009 Board decision, that is, letters dated November 22, 2012;
December 21, 2012; June 8, 2013; and October 24, 2013. May 20, 2014, Secretary's Response,


                                                   3
Exhibits at 61-62 (Declaration of RO official acknowledging VA's receipt of the four letters and
noting copies of same in Mr. Groves's "temporary folder" at the Waco, RO).1 The Secretary states
that these letters were found either in the petitioner's claims file or in his "temporary" folder and that
"problems VA had in handling the mail" resulted in the Board's failure to be alerted to the need to
correct the mis-entry into VACOLS by the Board's litigation support staff concerning the nature of
the Court's holding in its March 2012 decision. May 20, 2014, Secretary's Response at 3, 10. The
Secretary described the procedures in place for handling the mail during the relevant
time–August 19, 2012 through October 24, 2013.

         The declaration of Maria Gemma Button, Deputy Executive Secretary for VA, Office of the
Secretary, Office of the Secretariat, stated that, during the beginning of 2012 until early March 2014,
because of agency backlog of White House mail, miscellaneous or "case mail" addressed to the
Secretary was to be entered directly into VA's correspondence tracking system known as VA Intranet
Quorum (VAIQ) by the Veterans Benefit Administration (VBA). If there had not been a White
House backlog, the Office of Administration (OA) would have received the case mail from the
Office of the Executive Secretariat (ExecSec) and OA would have entered the letter into VAIQ and
assigned it for a response to the appropriate Administration or Staff office (e.g., VBA), and "[o]nce
complete, the record is closed in VAIQ." Because of the backlog, the altered procedure required
VBA to enter the mail into VAIQ. As noted by Ms. Button, "VBA did not enter the mail into VAIQ,
but sent it directly to the VBA regional office for appropriate action." Exhibit E at 2. Ms. Button
further stated that, following a meeting earlier this year between the ExecSec and OA leadership,
"OA has since decided to input the miscellaneous mail into VAIQ so the Department could confirm
its receipt and handling. The Department should no longer have an issue of not being able to account
for mail received and not processed if entered and tracked appropriately in VAIQ." Id.

        According to Brian Curry, Assistant Service Center Manager at the Waco RO, the RO does
not have "a written or electronic database of mail received." May 20, 2014, Secretary's Response,
Exhibit at 61. The RO official stated that copies of the three letters dated November 22, 2012; June
8, 2013; and October 24, 2013, which all are addressed to the "Secretary of VA," were present in the
temporary folder at the Waco RO. In addition, the June and October letters "were reviewed and
placed in the claims folder which was in the possession of the Waco Regional Office at the time of
receipt. The previously cited mail of November 22, 2012, was forwarded to the Board of Veterans'
Appeals as they were in possession of the claims folder at that time." Id. The RO official stated that
a fourth letter, dated December 21, 2012, was also located in the petitioner's temporary folder and,
unlike the November 2012 letter, had not been forwarded to the Board, although it should have been
because the Board was then in possession of the claims folder. Id. at 62. Apparently, the Board was
in possession of the claims folder from March 2012 until January 17, 2013, and the RO had it
thereafter. Exhibit A at 8.



         1
          Although the RO official noted that all four letters were found in Mr. Groves's temporary folder at the Waco
RO, the Secretary's response states that three letters were located, inexplicably excluding the December 21, 2012, letter.
May 20, 2014, Secretary's Response at 4-5.

                                                            4
        According to Mr. Gipe, Principal Deputy Vice Chairman and Director of the Office of
Management, Planning, and Analysis of the Board, although the November 2012, June 2013, and
October 2013 letters are in the claims folder, they "do not bear any physical demarcation indicating
receipt by the Board." Exhibit A at 8-9. He further noted that none of these letters is reflected in
VACOLS. Id. at 8.

                                     II. CIVIL CONTEMPT

        As this Court stated in Harvey, "'this Court possesses the inherent as well as the statutory
authority to impose sanctions.'" Harvey, 24 Vet.App. at 287 (quoting Pousson, 22 Vet.App. at 436).
"[A]s a matter of law, the Court may impose a 'fine' or 'imprisonment' where a party is in contempt
of its authority as a result of 'disobedience or resistance to its lawful writ, process, order, rule,
decrees or command.'" Id. (quoting 38 U.S.C. § 7265).

        This Court has established that it may hold a party in civil contempt where there exists: (1) a
rule or order that is clear and unambiguous; (2) clear and convincing proof of non-compliance with
that rule or order; and (3) a showing that the contemnor has not been reasonably diligent and
energetic in attempting to accomplish his duty under the rule or order. Harvey, 24 Vet.App. at 287;
Pousson, 22 Vet.App. at 437. "Furthermore, although the Court must determine that the conduct at
issue meets the above elements, bad faith or willfulness is not required." Harvey, 24 Vet.App. at
287. "Rather, a party can be found in civil contempt where his failure to fully comply with a Court
rule or order is the result of 'gross negligence and a gross lack of diligence.'" Id. (quoting Pousson,
22 Vet.App. at 437).

        In this case, the Secretary's failure to expeditiously handle the Court's March 2012 remand
order as required by 38 U.S.C. §§ 5109B and 7112 meets all three elements necessary for the Court
to hold him in civil contempt. The Secretary does not dispute that there was a "clear and
unambiguous order from this Court" and the Secretary has a duty to expedite proceedings in
remanded cases. May 20, 2014, Secretary's response at 10. Regarding the second element that there
be clear and convincing evidence of noncompliance with the rule or order, the Secretary argues that
the facts "militate against a finding" that this element has been met. Id. at 11. Specifically, he
contends that the petitioner's claim was pending before the Board since this Court's May 2012
mandate

        due to the VACOLS error described above, which was not corrected due to the
        problems VA had in handling the mail that would have alerted the Board to that
        error. However, on May 6, 2014, the Board issued a decision which provides the full
        grant of benefits regarding the underlying appeal, which is approximately two years
        after the Court's Order, and which amounts to less than two years of delay
        (considering that a timely adjudication would have taken some months).
Id. at 10.




                                                  5
        In explaining this element, the Court in Harvey stated "the Court's contempt power is meant
to maintain the Court's authority and dignity" and "such authority and dignity cannot be maintained
where the Secretary flagrantly fails, by either inattention or design, to comply with an order from this
Court and further fails in his responsibility to expedite the processing of a Court-ordered remand."
Harvey, 24 Vet.App. at 288. The Court held that "failure by the Secretary to comply with his
obligation to process Court remands expeditiously, under unique circumstances similar to those of
this case, is the same as noncompliance with the remand order itself, even if the Secretary eventually
complies with the substance of the order." Id.

        Here, the delay was excessive in light of the fact that the delay was caused solely by the
Secretary's inattention to comply with this Court's remand order. The inattention the Secretary
afforded the Court's remand order saps public confidence in the Court and the fair adjudication of
veterans benefits and impugns the Court's dignity. It is clear that, had the petitioner not filed his
petition with the Court, the Secretary would not have processed the Court's March 2012 remand
order. The Board's initial mis-entry of the Court's March 2012 remand order as an affirmance is
arguably understandable. However, the Secretary's subsequent multiple failures to give attention to
the Court's order, when mandate issued in May 2012, by conducting verification as to the Court's
order to which the mandate referred and thereafter to review the Court's March 2012 order at any
time after receiving any of the petitioner's later letters, is not understandable.2

         The delay in this case was not the result of an overburdened system; rather, it was a disregard
for the importance of compliance with a Court order. It is undisputed that the Secretary had received
four of the petitioner's letters. The Secretary disregarded the importance of compliance with a Court
remand when it received these letters and failed to investigate the petitioner's assertions in those
letters–that the Court had set aside, not affirmed, the Board's decision. As in Harvey, "[h]ad the
Secretary's staff diligently reviewed the claims file," they would have discovered that the Court had
set aside the Board decision and remanded the claim, rather than affirmed the Board decision.
24 Vet.App. at 289. Given the issuance of mandate and the subsequent numerous letters from the
petitioner alerting VA as to the Court's March 2012 decision, "there is simply no defensible reason


         2
            Contrary to the statement of our dissenting colleague, this case does not involve the simple misfiling of this
Court's March 2012 remand order as an affirmance. Rather, it involves the subsequent inaction by the Secretary after
receiving multiple letters from Mr. Groves that contained sufficient information that, had a reasonable inquiry been made
by VA, the asserted mis-entry by the Board would have been corrected. The four letters to VA that the Secretary
acknowledges having received specifically identified the date of this Court's decision and the docket number of the
underlying appeal (i.e., No. 09-3611), and specifically noted that this Court had set aside the Board's determination with
respect to the propriety of the rating reduction for PTSD. The dissent's view essentially allows the Secretary to ignore
letters from a claimant who specifically informs VA of a particular Court remand order. This case highlights the
detrimental consequences from such inaction. This case involves not only the Secretary's failure to review any of those
letters but the Secretary's consequent failure to ensure that the Court's March 2012 order was on the "remand" track for
agency processing. The Secretary is required to effectuate this Court's remand orders immediately upon issuance of
mandate. The Secretary's obligation is not to effectuate those orders only when a claimant waits long enough and then
petitions this Court for relief to enforce the order. A veteran-appellant who has been given relief by this Court ought not
to have to come back to this Court in a subsequent petition to seek execution of the same relief this Court has already
granted–a remand of his claim.

                                                            6
that the Court's order, requiring a [remand, rather than an affirmance,] required [2 years] to process."
Id. at 289. In light of the above, the Court holds that there is clear and convincing evidence that the
Secretary failed to process the Court's March 2012 remand order in an expeditious manner as
required by 38 U.S.C. §§ 5109B and 7112.

        The Court further holds that the third element–lack of reasonable diligence–is met because
the Secretary "was grossly negligent and lacking in diligence while processing the petitioner's
remand."3 Harvey, 24 Vet.App. at 290. As in Harvey, "the processing of the petitioner's remand
after the issuance of mandate was a parade of administrative errors." Id. These errors include the
Board's mischaracterization of this Court's remand as an affirmance when it input the crucial
information into VACOLS, the Board's failure to verify to what Court order the mandate referred
when the Board's employee entered the date of the mandate in its system, the failure of the
Secretary's staff to follow its procedures regarding the receipt and entry of mail in its system on not
one but four separate occasions, and the failure of the Secretary's staff at the RO or Board to read the
Court's March 2012 decision on four occasions upon receipt of the petitioner's letters that specifically
raised the error and noted the Court's action in setting aside the Board decision.

        The Court holds that these errors amount to an unacceptable effort in the handling of the
petitioner's remand and have resulted in extensive and unwarranted delay. See Harvey, 24 Vet.App.
at 290; see also Pousson, 22 Vet.App. at 438-39 (finding "a gross lack of diligence" in the Secretary's
attempt to comply with the Court Rule that required the timely filing of the designation of the record
where the Secretary made a "bald assertion" that an "extensive search" had been undertaken for
missing claims file and the Secretary "did not diligently search for the claims file" until shortly
before a scheduled oral argument before this Court). Accordingly, the Court holds that the Secretary
failed to act in a reasonably diligent or energetic manner with respect to this Court's March 2012
remand order. The Secretary's lack of proper diligence and respect for compliance with the Court's
remand order interfered seriously with the proper and expeditious processing of the petitioner's case
on remand. Although the petitioner has ultimately been awarded VA benefits based on the Court's
March 2012 remand order–i.e., VA restored his 100% disability rating for PTSD, effective May 1,
1997–the award is based on the May 6, 2014, Board decision that was issued after the petitioner filed
his petition in this Court.

        We know that many veterans are frustrated because this Court had remanded their claims and
VA seemingly has acted with little urgency. The Court is aware that in a number of these cases VA
has not acted after letters have been written, by the veteran and his or her counsel, asking for prompt
action. However, even against that unfortunate backdrop, Mr. Groves's case is unique. Here, VA
essentially deposited the veteran's remand in the "dead letter" box by misidentifying it as an
affirmance by the Court. Thus, the mere passage of time would not have improved the veteran's


         3
           The Court notes the petitioner's pro se status during the agency proceedings on remand and emphasizes that
it expects the Secretary to act in a reasonably diligent manner in all remanded matters regardless of whether a claimant
is represented or not.



                                                           7
situation. He would not have been furnished the relief ordered by the Court because VA had
erroneously determined that he was due no relief. Had even one of his letters prompted any
meaningful inquiry from VA, the error would have been discovered. However, the callous disregard
for the veteran's assertion that this Court had granted him relief–had "'set aside' VA's improper
reduction of [his] 100% PTSD'"–resulted in not just delayed further action, but rather, in no further
action at all by VA despite the Court-ordered remand. Jan. 24, 2014, Petition, Attachments. This
failure to act is the very definition of unacceptable conduct compounded by a lack of even minimal
concern for the individual veteran and the faithful execution of the orders of this Court.

         This case thus represents a dramatic departure from the all too frequently seen delays in VA
processing. Here, VA did not merely fail to timely process a remand. It not only failed to identify
a Court-ordered remand regarding the propriety of a reduction in rating, but it further failed to
question what had happened after its inaction was called to its attention. This inaction conjures a
vision of a drowning man watched by a lifeguard in a nearby boat equipped with life preservers and
rescue ropes who decides to do nothing even though the drowning man is blowing a whistle and
firing flares to call attention to his plight. Charged with responsibilities to both this Court and to
veterans, VA is far more than a bystander and cannot simply do nothing in the expectation that this
Court eventually will be asked to act on mandamus review.

        That is gross negligence, and the Court cannot ignore it.

       Based on the circumstances here, where all three elements have been met, the Court holds
the Secretary in civil contempt.

                                           III. SANCTIONS

        As noted above, the Court has the authority "to punish by fine or imprisonment," pursuant
to section § 7265(a). 38 U.S.C. § 7265 (a)(3)("The Court shall have power to punish by fine . . .
such contempt of its authority as . . . disobedience or resistence to its lawful writ, process, order, rule,
decree, or command."). In this regard, the Court is cognizant of the Secretary's representations
concerning planned improvements to VA systemic tracking of correspondence. See United States
v. United Mine Workers of Am., 330 U.S. 258, 304 (1947) (noting that the contemnor's intent to
remedy the situation is relevant in gauging how severe a sanction is necessary). Tracking
correspondence, however, does not itself provide an adequate solution to the Secretary's lack of any
scrutiny of the numerous pieces of correspondence submitted by the petitioner in his attempt to get
his remanded case on the appropriate track for readjudication on remand. See May 20, 2014,
Secretary's Resp. at 7 ("The Regional Office could have prevented the issue by giving greater
scrutiny to the correspondence, but it did not recognize the appellate status and, faced with 4000
pieces of mail per day, it treated the correspondence as evidence to go into the claims file for a
regular adjudication."). A minimum amount of scrutiny by any one of the numerous VA employees
who touched one of the multiple pieces of correspondence would have resulted in a determination
that the case should have been treated as a pending case on remand from this Court. The Secretary's



                                                     8
implied assertion that some scrutiny was given to the correspondence is belied by the facts attested
to in the affidavits that the correspondence was filed away.

        The Court acknowledges that its discretion to impose sanctions has limits; there is not
unlimited judicial power to impose noncompensatory civil contempt fines. See Int 'l Union, United
Mine Workers of Am. v. Bagwell, 512 U.S. 821, 829 (1994). "A contempt fine . . . is considered
civil and remedial if it either 'coerce[s] the defendant into compliance with the court's order, [or] .
. . compensate[s] the complainant for losses sustained.'" Id. (quoting Mine Workers, 330 U.S. at 303-
04). For example, compensatory sanctions must not exceed the actual damages incurred by the party
that was wronged and must be based on evidence of the party's actual loss. See, e.g., Elkin v. Fauver,
969 F.2d 48, 52 (3d Cir. 1992).

          In the past, this Court has imposed sanctions against the Secretary that compensated the
veteran to the extent reasonable attorney fees and costs were incurred in connection with the matter.
See Harvey, 24 Vet.App. at 291 (directing the Secretary to pay the reasonable attorney fees and costs
associated with the adjudication of the matter as a sanction "designed to ensure reasonable and
energetic efforts to comply with the law and order from this Court[] and to provide a remedy for the
unnecessary effort expended to address the Secretary's lack of diligence"); Pousson, 22 Vet.App. at
438-39 (same) (noting that the sanction is "designed to encourage continued diligent compliance
with the Court's Rules in this case and future cases"). However, "[w]here a fine is not compensatory,
it is civil only if the contemnor is afforded an opportunity to purge." Bagwell, 512 U.S. at 829. The
Supreme Court explained, "[t]hus, a 'flat, unconditional fine' totaling even as little as $50 announced
after a finding of contempt is criminal if the contemnor has no subsequent opportunity to reduce or
avoid the fine through compliance." Id. (quoting Penfield Co. of Cal. v. SEC, 330 U.S. 585, 588
(1974)); Hicks v. Feiock, 485 U.S. 624, 633 (1988) ("If the relief provided is a fine, it is . . . punitive
when it is paid to the court, though a fine that would be payable to the court is also remedial when
the defendant can avoid paying the fine simply by performing the affirmative act required by the
court's order.").

        It is of the utmost importance that this Court secure the Secretary's diligent compliance with
future remands from this Court. Yet, the Court is mindful that in devising a remedy against the
Government here, the Court should take into account the Agency's interests in managing its own
affairs and should select the least intrusive sanction that the Court determines will achieve future
compliance. See Spallone v. United States, 493 U.S. 265, 276 (1990)); Mine Workers, 330 U.S. at
304 ("[W]here the purpose is to make the defendant comply, the court's discretion is otherwise
exercised. It must then consider the character and magnitude of the harm threatened by continued
contumacy, and the probable effectiveness of any suggested sanction in bringing about the result
desired."). Hence, at this time, the Court will not impose a monetary fine other than the reasonable
compensatory costs of the petitioner in litigating this matter. See March v. Brown, 7 Vet.App. 163,
168-70 (1994) (holding that pro se appellants may recover reasonable and necessary expenses
incurred in litigating their appeal pursuant to the Equal Access to Justice Act (EAJA), 28 U.S.C.
§ 2412(d), and awarding expenses for photocopying, postage, and transportation); see also
McDonald v. Nicholson, 21 Vet.App. 257, 264 (2007) (requiring sufficient detail in itemized


                                                    9
statement to permit effective review of the application, including the identification of the purpose
of the activities claimed as recoverable under EAJA–that is, an explanation describing why the
particular expenditure was necessary to further the appeal). The Court notes that the petitioner
proceeds pro se in this petition and his 100% rating was ultimately restored, effective May 1997, and,
therefore, any compensatory fine is limited to the petitioner's actual expenses in prosecuting this
petition. Accordingly, the Court will allow the petitioner the opportunity to submit an application
for the reasonable and necessary expenses in litigating this matter, if any. Any application submitted
must be sufficiently detailed to permit effective review of the application

         In addition, to ensure compliance with future remands, the Court will instruct the Clerk to
send copies of this order to multiple VA officials as identified below for immediate, appropriate
action for setting in place safeguards to prevent or catch any misclassification of this Court's orders
in VACOLS, to ensure that cases remanded from this Court are on the appropriate remand track, and
to ensure that correspondence is reviewed upon receipt and afforded appropriate scrutiny to
determine whether the case identified in the correspondence is a case on remand from this Court,
that is, acknowledged and treated by VA as one on remand from this Court and is on an appropriate
track for compliance with the remand order.

        Although sanctions are undebatably warranted here, sanctioning the taxpayer is less than
satisfying. As demonstrated above, the malfeasance of individual actors throughout the Agency–and
not the taxpayer–is responsible for the parade of errors that ensued following the Court's remand,
resulting in unnecessary and avoidable delay. Perhaps, should such conduct persist in the future, the
Court will be forced to explore sanctioning individual actors whose gross negligence and lack of
diligence results in unwarranted delays in the processing of this Court's orders. See 38 U.S.C.
§ 7265(a); NLRB v. Blevins Popcorn Co., 659 F.2d 1173, 1184 (D.C. Cir. 1981) (noting that a civil
contempt action "is a remedial sanction used to obtain compliance with a court order or to
compensate for damage sustained as the result of noncompliance"); cf. Nat'l Org. of Veterans
Advocates, Inc. v. Sec'y of Veterans Affairs, 710 F.3d 1328, 1335 (Fed. Cir. 2013) ("[T]he court is
prepared to consider sanctions for misconduct by the Government and its responsible officials")
(emphasis added); FED . R. CIV . P. 11(c)(1) ("the court may impose an appropriate sanction on any
attorney, law firm, or party that violated the rule or is responsible for the violation."). Additionally,
to the extent not otherwise provided in 38 U.S.C. § 7265, Congress would do well to consider
fashioning more appropriate remedies focused on unnecessary and avoidable delays that result from
the actions of individuals so as not to unnecessarily burden the public coffers with Court-ordered
sanction awards. Cf. Veterans Access, Choice, and Accountability Act of 2014, Pub. L. No. 113-
146, § 707 (providing for the removal of senior Department executives for performance or
misconduct). The taxpayer should not be an unpierceable shield behind which Agency employees
can safely hide without any accountability. Cf. Jones v. Derwinski, 1 Vet.App. 596, 607 (1991)
(recognizing that "[i]f the improper conduct was solely due to individual 'fault or negligence', then
the individual attorney would be personally responsible for the satisfaction of a financial sanction."
(citing 44 Comp. Gen. 312 (1964)).

        On consideration of the foregoing, it is


                                                   10
    ORDERED that the petition for extraordinary relief is DISMISSED IN PART as moot and
GRANTED IN PART to the extent that the Court finds the Secretary in civil contempt. It is further

       ORDERED that sanctions in the form of a monetary fine other than reasonable expenses
associated with the litigation of this petition are DENIED. It is further

       ORDERED that the Secretary pay the reasonable expenses associated with the litigation of
this matter as submitted to this Court, and served on the Secretary, by the petitioner and as approved
by the Court. It is further

        ORDERED that the petitioner, no later than 14 days after the date of this order, may submit
to the Court and serve on the Secretary an application for expenses associated with the litigation of
the matter. It is further

        ORDERED that the Secretary, no later than 14 days after the date of service of an application
for expenses, may file with the Court and serve on the petitioner, a response to the application. It
is further

       ORDERED that the Clerk shall furnish the following persons, in addition to the petitioner
and the Secretary's counsel, with a copy of this order: (a) VA Office of the Secretary, Office of the
Executive Secretariat; (b) Executive in Charge and Vice Chairman, Board of Veterans' Appeals;
(c) Waco, Texas, Regional Office, Service Center Manager; and (d) VA Office of Inspector General.

DATED: November 25, 2014                                                             PER CURIAM.

        KASOLD, Chief Judge, dissenting: This case involves the negligent misfiling of the Court's
March 2012 remand decision as an affirmance, followed by a lack of response to Mr. Groves's letters
of inquiry regarding the remand order.4 The parties do not contend, and the Court does not find, that
the Secretary misfiled the remand order out of disrespect for the Court, or in disobedience or
resistance to the Court's order. The parties do not contend, and the Court does not find, that the order
was misfiled intentionally or through gross negligence.5 Most importantly, the parties do not
contend, and the Court does not find, that the negligent misfiling in this case warrants or could
warrant sanctions under 28 U.S.C. § 7265(a)(3), nor could there properly be such a finding under the
circumstances here. See Zambrano v. City of Tustin, 885 F.2d 1473, 1480 (9th Cir. 1989)
("Attorneys should not be disciplined by financial reprisal for conduct attributable to mistake,
inadvertence or error of judgment. Thus, courts have required conduct amounting to recklessness,


         4
           As my colleagues acknowledge, although the petitioner asserts that he submitted eight letters to the Secretary
regarding his remanded claim, the Secretary confirms receipt of only four letters and the petitioner provides a certificate
of mailing for only one. Ante at 3-4.

         5
           Indeed, the Secretary explains how the decision mistakenly was misfiled, there is no assertion by the petitioner
to the contrary, and my colleagues acknowledge that the Secretary's "initial mis-entry of the Court's March 2012 remand
order as an affirmance is arguably understandable." Ante at 6.

                                                            11
gross negligence, repeated—although unintentional—flouting of court rules, or willful misconduct
before approving the imposition of monetary sanctions under local rules. A practice that punishes
mere negligence on the part of counsel is not necessary to the orderly functioning of the court
system, especially in light of the availability of alternative remedies." (internal quotation marks
omitted) (citing, inter alia, 18 U.S.C. § 401 (the federal contempt statute), which is mirrored by
38 U.S.C. § 7265)); cf. Holmes v. City of Massillon, Ohio, 78 F.3d 1041, 1049 (6th Cir. 1996)
(interpreting federal court's statutory authority to sanction attorney pursuant to 28 U.S.C. § 1927 for
"unreasonabl[e] or vexatious[]" multiplication of proceedings and stating that "we have determined
that the application of § 1927 is warranted when an attorney has engaged in some sort of conduct
that, from an objective standpoint, falls short of the obligations owed by a member of the bar to the
court and which, as a result, causes additional expense to the opposing party. However, the
attorney's misconduct, while not required to have been carried out in bad faith, must amount to more
than simple inadvertence or negligence that has frustrated the trial judge." (internal quotation marks
and citations omitted)).

        Substantively, my colleagues are sanctioning the Secretary for failing to review and act on
the petitioner's letters. Although the Secretary's lack of response to Mr. Groves's letters regarding the
remand order is unacceptable in my view and could constitute a proper basis for filing a petition and
seeking mandamus to enforce the remand order,6 such failings do not convert the negligent misfiling
into disrespect for the Court, or disobedience or resistence to a Court order. Indeed, after the petition
was filed with the Court (and served on the Secretary), the Secretary promptly corrected his
mistake—notably, before the Court even ordered the Secretary to respond—and then promptly
processed the remanded claim and awarded benefits. Succinctly stated, with regard to the actions of
the Secretary toward the Court, there is no evidence of disrespect or disobedience or resistance; there
is only evidence of a simple misfiling.

        The Secretary's failure to reply to or act on Mr. Groves's letters was unacceptable, but those
failures relate to the Secretary's mail handling and processing of veterans' letters, which undoubtably
involves hundreds of thousands of letters annually. In the absence of evidence of disrespect by the
Secretary for the Court, or disobedience or resistance by the Secretary to a judicial order, sanctions
are not warranted, nor, as I understand the law, permitted under section 7265(a)(3). Accordingly,
I would deny the petitioner's request for sanctions.

         6
            Of note, the earliest letter for which the petitioner provides evidence of mailing is August 2012, just three
months after mandate entered in M ay 2012 on the M arch 2012 remand order. The latest letter for which receipt by the
Secretary is confirmed was in October 2013, which is 17 months after mandate issued on the remand order. It is
axiomatic that the right to a "writ does not exist unless the petitioner demonstrates that the alleged delay is so
extraordinary, given the demands on and resources of the Secretary, that it is equivalent to an arbitrary refusal by the
Secretary to act." Stratford v. Peake, 22 Vet.App. 313, 314 (2008) (per curiam order); see also Chandler v. Brown,
10 Vet.App. 175, 177-78 (1997) (noting that a delay of two and one-half years in the RO's adjudication of a claim even
after remand was not unreasonable under the circumstances); Erspamer v. Derwinski, 1 Vet.App. 3, 10 (1990) (noting
that a reasonable time to act on a remanded claim may encompass "'months, occasionally a year or two, but not several
years or a decade'" (quoting Cmty. Nutrition Inst. v. Young, 773 F.2d 1356, 1361 (D.C. Cir. 1985))). Regardless, given
the Secretary's corrective action upon filing of the petition, the Court need not determine— and has not so determined— if
the petitioner would have satisfied his burden of demonstrating a clear and indisputable right to a writ.

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