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SJC-12708

JAMES M. RYAN, executor,1,2   vs.   MARY ANN MORSE HEALTHCARE CORP.3



         Middlesex.    September 9, 2019. - December 5, 2019.

    Present:    Gants, C.J., Lenk, Gaziano, Lowy, Budd, Cypher,
                            & Kafker, JJ.


Assisted Living Residence. Landlord and Tenant, Security
     deposit. Consumer Protection Act, Availability of remedy,
     Landlord and tenant. Statute, Construction.



     Civil action commenced in the Superior Court Department on
August 24, 2016.

     A motion to dismiss was heard by Christopher K. Barry-
Smith, J.

     The Supreme Judicial Court on its own initiative
transferred the case from the Appeals Court.


     Joshua N. Garick (Matthew T. LaMothe also present) for the
plaintiff.
     AiVi Nguyen for the defendant.
     The following submitted briefs for amici curiae:

     1   Of the estate of Julia W. Ryan.

     2 Individually and on behalf of all others similarly
situated.

     3   Doing business as Heritage at Framingham.
                                                                     2


     Joseph M. Desmond & Justin L. Amos for Massachusetts
Assisted Living Association.
     Lillian Glickman, pro se.
     Elizabeth A. Aniskevich & Susan A. Silverstein, of the
District of Columbia, Richard M.W. Bauer, Liane Zeitz, & Rebecca
J. Benson for AARP & others.


    KAFKER, J.    At issue in this case is the extent to which

Massachusetts assisted living residences (ALRs) are subject to

the strictures of the security deposit statute, G. L. c. 186,

§ 15B.   The defendant operates an ALR in Framingham that charges

new residents an upfront "community fee," in addition to the

first month's rent and the last month's rent permitted by G. L.

c. 186, § 15B.   The community fee was intended to cover upfront

administrative costs, an initial service coordination plan,

move-in assistance, and a replacement reserve for building

improvements.    The plaintiff alleges that the community fee

violates G. L. c. 186, § 15B, as it exceeded the upfront costs

allowed by the security deposit statute.    The defendant moved to

dismiss the suit, arguing that ALRs are not subject to G. L.

c. 186, § 15B.   The motion to dismiss was granted, and the

plaintiff appealed.

    We conclude that G. L. c. 19D, the ALR statute,

incorporates applicable consumer protection laws, including

G. L. c. 186, § 15B, but allows for additional upfront charges

for the distinctive services assisted living facilities provide

that are not applicable to traditional landlord-tenant
                                                                     3


relationships.   Indeed, the ALR statute and corresponding

regulations expressly provide for the payment of particular fees

related to initial assessments of residents to determine their

suitability for placement in an assisted living facility.     Such

services and fees have no applicability to the traditional

landlord-tenant relationship, and are thus not subject to the

security deposit law.   Accordingly, ALRs may institute upfront

charges beyond those permitted by G. L. c. 186, § 15B (1) (b),

to the extent that such charges correspond to the distinct

services enumerated in G. L. c. 19D, § 13, or to other services

designed specifically for assisted living residences.   If,

however, an ALR charges upfront fees that are not used to fund

such distinct assisted living services, it does so in violation

of § 15B.

    In the instant case, further factual development is

required to determine whether the fee at issue was permissibly

charged and used for services distinct to ALRs, and thus the

motion to dismiss was not properly allowed.   One or more

components of the defendant's community fee appear to have been

charged for initial assessments mandated by the ALR statute.

Such a service and fee would be specific to assisted living

facilities and not governed by the security deposit statute.

However, further clarification and factual development as to the

purpose and use of other components of the community fee is
                                                                         4


required, particularly for the replacement reserve fee for

building improvements.        We cannot discern on this record whether

each component of the community fee was imposed and used for

services distinct to assisted living facilities but inapplicable

to the traditional landlord-tenant relationship.        We therefore

reverse the decision allowing the motion to dismiss and remand

the case to the Superior Court for further proceedings

consistent with our decision.4

     1.   Background.    a.    Facts.   We review the allowance of a

motion to dismiss de novo, accepting as true all well-pleaded

facts alleged in the complaint.         See Calixto v. Coughlin, 481

Mass. 157, 158 (2018).    We summarize the factual allegations as

set forth in the complaint and the residency agreement

referenced by both parties.5       See Marram v. Kobrick Offshore

Fund, Ltd., 442 Mass. 43, 45 & n.4 (2004).


     4 We acknowledge the amicus briefs submitted by the
Massachusetts Assisted Living Association, by Lillian Glickman,
and by AARP, AARP Foundation, the National Consumer Law Center
and the National Academy of Elder Law Attorneys.

     5 The residency agreement into which Julia Ryan entered with
the defendant was not attached to the plaintiff's complaint.
Rather, the agreement was first submitted as an exhibit to the
defendant's memorandum in support of its motion to dismiss.
Despite this, the complaint makes clear reference to the
agreement. Indeed, both parties rely on the terms of the
agreement in support of their briefing, and neither party
disputes the existence or terms of the agreement. Thus, in
light of the importance of this document, and the fact that it
is not in dispute, this court may properly consider it in
                                                                     5


    In 2013, Julia Ryan entered into an agreement with Mary Ann

Morse Healthcare Corp., doing business as Heritage at Framingham

(Heritage), to lease an apartment in the defendant's ALR in

Framingham.   The agreement, titled "Residency Agreement,"

provided that Heritage "hereby leases to the Resident" an

apartment at the Framingham facility.

    Ryan's rent was $4,000 per month.     Prior to the

commencement of Ryan's residency, Heritage required her to pay

the first and last month's rent.   In addition to the first and

last month's rent, Heritage also charged Ryan a nonrefundable,

one-time "community fee" of $2,800.     According to the residency

agreement, the community fee was "intended to cover upfront

staff administrative costs, the Resident's initial service

coordination plan and move-in assistance, and establish a

replacement reserve for building improvements."    The agreement

also provided that "the Community is required to pay interest to




connection with the complaint. See Marram v. Kobrick Offshore
Fund, Ltd., 442 Mass. 43, 45 n.4 (2004) (because "the plaintiff
had notice of these documents and relied on them in framing the
complaint, the attachment of such documents to a motion to
dismiss does not convert the motion to one for summary judgment,
as required by Mass. R. Civ. P. 12 [b] [6], 365 Mass. 754
[1974]"). See also Berkowitz v. President & Fellows of Harvard
College, 58 Mass. App. Ct. 262, 270 n.7 (2003).
                                                                   6


the Resident annually in keeping with the Landlord/Tenant Law

Chapter 186, Section 151B(2)(a)."6

     In 2016, James Ryan, the executor of Julia Ryan's estate,

commenced this putative class action, alleging that Heritage

violated G. L. c. 186, § 15B, and G. L. c. 93A by charging new

residents the community fee.   Heritage moved to dismiss the

plaintiff's complaint, claiming that, as an ALR, it was not

subject to the security deposit statute.   On March 5, 2018, a

judge in the Superior Court granted the motion, concluding that

the Legislature did not intend for ALRs to be subject to the

security deposit statute.   The plaintiff appealed.

     In May 2017, while the motion to dismiss was still pending,

a different judge in the Superior Court concluded that the

security deposit statute did apply to ALRs.   See Gowen vs.

Benchmark Senior Living LLC, Mass. Super. Ct., No. 1684CV03972-

BLS2 (Suffolk County May 9, 2017).   The Gowen decision

recognized, however, a possible exception to the fee

restrictions imposed by G. L. c. 186, § 15B, in the context of

ALRs, stating:

     "The statutory limitation on fees imposed by residential
     landlords only governs fees charged for a 'tenancy.' To
     the extent that [the defendant] or another assisted living
     facility operator provides its residents with services that

     6 The reference to "151B(2)(a)" in the residency agreement
appears to be a typographical error. As discussed infra, the
pertinent section pertaining to a landlord's handling of the
last month's rent is G. L. c. 186, § 15B (2) (a).
                                                                     7


    are beyond the scope of a typical residential tenancy, it
    is entitled to charge for those services and may do so
    without running afoul of § 15B." (Citation omitted.)

Id. at 3-4.   The judge went on to conclude, however, that the

plaintiff had plausibly alleged facts suggesting that the

community fee "was assessed at least in part as a charge for her

residential tenancy, and not for separate activities or

services."    Id. at 4.   That judge reached a similar conclusion

again in another case in August 2018.     See Hennessy vs.

Brookdale Senior Living Communities, Inc., Mass. Super. Ct., No.

1784CV04215-BLS2 (Suffolk County Aug. 1, 2018).     In light of the

conflicting reasoning and outcomes on this issue by judges in

the Superior Court, we transferred the plaintiff's appeal to

this court on our own motion.

    b.   Relevant statutes.     i.   The security deposit statute.

The Legislature enacted the security deposit statute "as part of

an elaborate scheme of rights and duties to prevent abuses and

to insure fairness to the tenant."     Meikle v. Nurse, 474 Mass.

207, 212 (2016).    "In passing the [security deposit statute],

the Legislature recognized that tenants have less bargaining

power than landlords and are less able to vindicate their rights

in court."    Phillips v. Equity Residential Mgt., L.L.C., 478

Mass. 251, 254 (2017).    See Mellor v. Berman, 390 Mass. 275, 282

(1983) (explaining that § 15B manifests Legislature's "concern

for the welfare of tenants in residential property who, as a
                                                                     8


practical matter, are generally in inferior bargaining positions

and find traditional avenues of redress relatively useless").

Accordingly, § 15B "protects tenants by providing clear

guidelines for landlords to follow with regard to handling

security deposits."   Phillips, supra.

      Section 15B provides, inter alia, that "[a]t or prior to

the commencement of any tenancy, no lessor may require a tenant

or prospective tenant to pay any amount in excess of" four

enumerated charges.   G. L. c. 186, § 15B (2) (b).   Specifically,

lessors are limited to charging the first month's rent, the last

month's rent, a security deposit equal to the first month's

rent, and the purchase and installation cost for a key and lock.

Id.   Charging any amount in excess of those four permissible

fees is considered an unfair or deceptive practice in violation

of G. L. c. 93A.   See 940 Code Mass. Regs. § 3.17(4)(a) (1993).

      To the extent that a landlord charges a permissible upfront

fee, § 15B also imposes specific requirements as to the handling

of those fees.   If a landlord chooses to require a security

deposit, the landlord must hold the deposit in a "separate,

interest-bearing account in a bank, located within the

commonwealth under such terms as will place such deposit beyond

the claim of creditors of the lessor."   G. L. c. 186,

§ 15B (3) (a).   If a landlord chooses to require the last

month's rent upfront, the landlord must "pay interest at the
                                                                      9


rate of five per cent per year or other such lesser amount of

interest as has been received from the bank where the deposit

has been held."   G. L. c. 186, § 15B (2) (a).   The landlord must

also provide the tenant with yearly receipts as to the amount of

interest payable on the last month's rent.    See id.   The failure

to comport with these requirements may entitle a tenant to

recover treble damages against his or her landlord.     See id.;

G. L. c. 186, § 15B (7).

    Section 15B also provides additional protections for

tenants beyond the mere regulation of fees.   Landlords must

furnish new tenants with a statement of the condition of the

premises and adhere to strict record-keeping requirements upon

withholding any portion of the tenant's security deposit after

the termination of the tenancy.   Further, pursuant to G. L.

c. 186, § 15B (1) (a), a landlord may only enter the premises

"to inspect the premises, to make repairs thereto or to show the

same to a prospective tenant, purchaser, mortgagee or its

agents," to survey damage to the premises from an outgoing

tenant, or in accordance with a court order or if the premises

appear to have been abandoned.

    Although the security deposit statute does not explicitly

define the scope of its applicability, "the elaborately drafted

text of the section indicates by repeated references that the

draftsmen were thinking in terms of residential applicability."
                                                                      10


Shwachman v. Khoroshansky, 15 Mass. App. Ct. 1002, 1002 (1983).

See Norfolk & Dedham Mut. Fire Ins. Co. v. Morrison, 456 Mass.

463, 468-469 (2010) (acknowledging that G. L. c. 186, § 15B,

applies to residential, rather than commercial, leases).

    ii.   The ALR statute.    Decades after the enactment of the

security deposit statute, the Legislature enacted G. L. c. 19D,

which regulates ALRs.    See St. 1994, c. 354.   That statute

defines ALRs as entities that (1) provide room and board; (2)

provide "assistance with activities of daily living for three or

more adult residents who are not related by consanguinity or

affinity to their care provider"; and (3) "collect[] payments or

third party reimbursements from or on behalf of residents to pay

for the provision of assistance with the activities of daily

living or arranges for the same."     G. L. c. 19D, § 1.   Examples

of the types of assistance that residents may receive include

assistance with bathing, dressing, grooming, ambulation, and

other similar tasks.    See G. L. c. 19D, §§ 1, 10.

    In order to provide these services, ALRs develop a "service

plan" with each resident and document the provision of services

in accordance with the plan using written progress reports.

G. L. c. 19D, § 2 (v), (vi), (vii).    These individualized plans

must describe "the needs of the resident for personal services

and the providers, or intended providers thereof, and the

frequency and duration of such services."    G. L. c. 19D, § 12.
                                                                    11


ALRs must also provide residents with opportunities to

socialize, access to community resources, regular meals,

housekeeping, self-administered medication management, and

laundry services.    G. L. c. 19D, § 10 (a).   Further, ALRs must

have a system in place to respond to emergency resident needs.

G. L. c. 19D, § 10 (a) (6).    ALRs may also choose to provide

residents with additional amenities, such as local

transportation and barber and beauty services.    See G. L.

c. 19D, § 10 (b).

      Because the suitability of a resident's placement in an ALR

turns on whether the ALR can adequately accommodate the

resident's needs, ALRs conduct an initial screening and

assessment of each resident before he or she moves in.    See 651

Code Mass. Regs. § 12.04(6) (2017).   The screening and

assessment evaluate the prospective resident's service needs and

preferences, as well as the ALR's ability to meet those needs.

Id.   Each resident's service plan must be developed before the

resident moves into the facility.   See 651 Code Mass. Regs.

§ 12.04(7) (2017).

      Within the realm of elderly housing options, ALRs fall

within a "spectrum of living alternatives for the elderly in the

commonwealth."   St. 1994, c. 354, § 1.   ALR facilities provide

elderly residents with services well beyond what would be

available at a regular apartment complex, but short of the care
                                                                    12


and supervision at a nursing home.     See id.   Unlike regular

apartment complexes, ALRs not only provide elderly residents

with private living quarters but, as discussed supra, also

furnish personal services to assist residents with daily tasks.

See G. L. c. 19D, §§ 1, 10, 16.     "In support of the goal of

aging in place, the services available . . . are added,

increased or adjusted to compensate for the physical or

cognitive impairment of the individual while maximizing the

individual's dignity and independence."     St. 1994, c. 354, § 1.

However, ALRs are not operated or regulated as medical or

nursing facilities, and do not provide the level of extensive

medical care available from those facilities.     See id.; G. L.

c. 19D, § 18 (a).     Accordingly, individuals who require twenty-

four hour skilled nursing care may not reside in an ALR.     See

G. L. c. 19D, § 11.    Indeed, ALRs may not house residents who

require any skilled nursing care, unless the care falls within

narrow limitations.7    See id.   See also G. L. c. 19D, § 18 (a)




     7 Specifically, ALRs may only house residents who require
skilled nursing care if all of the following conditions are met:

     "1. The care will be provided by a home health agency
     certified under Title XVIII of the Social Security Act, 49
     Stat. 620 (1935), 42 U.S.C. [§§] 301, as amended or an
     entity licensed under [G. L. c. 111], on a part-time,
     intermittent basis for not more than a total of ninety days
     in any twelve-month period, or by a licensed hospice.
                                                                    13


(exempting ALRs from statutes applicable to nursing homes and

hospitals).   Thus, ALRs serve individuals who suffer from some

cognitive or physical limitations that require additional

assistance with daily tasks, but who do not need extensive

medical care and wish to remain in a residential setting.

    As a prerequisite to operating in the Commonwealth, ALRs

must apply for, and obtain, certification from the Executive

Office of Elder Affairs (EOEA).    See G. L. c. 19D, §§ 3, 4.

Applications for certification require ALRs to disclose an

operating plan for the facility.   See G. L. c. 19D, § 4.    ALRs

must also report whether the facility is "in sound fiscal

condition" with "sufficient cash flow and reserves" to meet the

needs of their residents' service plans.    See id.   An ALR's

failure to maintain its certification will subject the operator

of the facility to civil liability.   See G. L. c. 19D, § 8.     In

order to receive or renew its certification, an ALR must submit

to a compliance review of the premises at least once every two

years.   See 651 Code Mass. Regs. § 12.09 (2017).     ALRs must also

meet minimum management and staffing qualifications and adhere



    "2. The certified home health agency, entity licensed
    under [G. L. c. 111], or hospice does not train [ALR] staff
    to provide the skilled nursing care.

    "3. The individual to whom the skilled nursing care is
    provided is suffering from a short-term illness."

G. L. c. 19D, § 11.
                                                                     14


to certain staff training requirements.    G. L. c. 19D, § 2 (ix);

651 Code Mass. Regs. §§ 12.06, 12.07 (2017).

    To handle possible compliance issues, the ALR statutory and

regulatory scheme provides for a Statewide ombudsman program

that receives, investigates, and resolves resident complaints.

See G. L. c. 19D, § 7; 651 Code Mass. Regs. § 13.09 (1995).     The

ALR statute also provides an enumerated list of eighteen

resident rights, including the right to "not be evicted from the

[ALR] except in accordance with the provisions of landlord

tenant law as established by [G. L. c. 186] or [G. L. c. 239]."

G. L. c. 19D, § 9 (18).   The ALR statute does not, however,

include a private right of action.

    2.   Discussion.   The issue presented in this case is

whether the restrictions on initial residential lease fees

contained within G. L. c. 186, § 15B, apply to ALRs certified

pursuant to the ALR statute.     More broadly, it raises the issue

whether and to what extent the ALR statute incorporates

additional protections for residents that are not enumerated

within the ALR statute itself.    Heritage characterizes the ALR

statute as largely a stand-alone regulatory scheme addressing a

distinct residential arrangement.    The plaintiff, by contrast,

asserts that the ALR statute incorporates consumer protection

laws, including the security deposit law, and ALRs fall well

within the scope of the landlord-tenant relationships governed
                                                                    15


by such laws.   The question is not an easy one.    The statute is

a complex combination of stand-alone provisions and cross-

references to other "applicable" laws.    Whether a statute is

"applicable" in whole, in part, or not at all is not always

clear.   Two different Superior Court judges in three separate

cases carefully considered the question and reached opposite

conclusions as to the applicability of the security deposit

statute to ALRs.    We conclude that the ALR statute incorporates

applicable consumer protection laws, including G. L. c. 186,

§ 15B, but allows for additional upfront charges for the

distinctive services ALR facilities provide that are not

applicable to traditional landlord-tenant relationships.

    a.   Standard of review.    We interpret statutes in

accordance with the intent of the Legislature.     See Meyer v.

Veolia Energy N. Am., 482 Mass. 208, 211 (2019).     "Ordinarily,

where the language of a statute is plain and unambiguous, it is

conclusive as to legislative intent" (citation omitted).     Ciani

v. MacGrath, 481 Mass. 174, 178 (2019).    Where the statutory

language is ambiguous or unclear, however, our task is more

complicated.    "Where the words of the statute are ambiguous, we

strive to make it an effectual piece of legislation in harmony

with common sense and sound reason and consistent with

legislative intent" (quotation and citation omitted).

Commonwealth v. Pon, 469 Mass. 296, 302 (2014).     We must also
                                                                     16


take into account the interrelationship of different statutes.

"In the absence of explicit legislative commands to the

contrary, we construe statutes to harmonize and not to undercut

each other."   School Comm. of Newton v. Newton Sch. Custodians

Ass'n, Local 454, SEIU, 438 Mass. 739, 751 (2003).

     b.   Ambiguity of the ALR statute.    The extent to which the

Legislature intended to provide ALR residents with the

protections afforded by other statutes is not readily apparent

from the plain language of the ALR statute.    The statute

repeatedly makes reference to the fact that ALRs are subject to

other "applicable" laws and regulations.    For example, G. L.

c. 19D, § 16, requires ALRs to "meet the requirements of all

applicable federal and state laws and regulations, including,

but not limited to, the state sanitary code, state building and

fire safety codes and regulations, and laws and regulations

governing handicapped accessibility."8    Additionally, ALRs are


     8 The ALR statute further provides that, "[i]n order to
facilitate compliance with these laws and regulations, the
[Executive Office of Elder Affairs (EOEA)], in consultation with
the department of housing and community development and the
executive office of public safety, shall compile and make
available a list of all such applicable laws and regulations."
G. L. c. 19D, § 16. The EOEA does not appear to have compiled
such a list. Rather, the corresponding regulations parrot the
same language found in the statute. See 651 Code Mass. Regs.
§ 12.04(1)(e) (2017) ("Every [ALR] shall meet the requirements,
of all applicable federal and state laws and regulations
including, but not limited to, the state sanitary codes, state
building and fire safety codes and laws and regulations
governing use and access by persons with disabilities").
                                                                   17


required to enter into a written residency agreement with each

resident that includes a "covenant to comply with applicable

federal and state laws and regulations regarding consumer

protection and protection from abuse, neglect and financial

exploitation of the elderly and disabled."    G. L. c. 19D, § 14.

Despite these references, the ALR statute does not identify

which laws or regulations regarding consumer protection and

protection from abuse, neglect, and financial exploitation of

the elderly and disabled are "applicable" to ALRs.    Nor does the

statute expressly address whether G. L. c. 186, § 15B, is

applicable.    There is only one reference to G. L. c. 186 -- the

ALR statute provides that tenants may be evicted only in

accordance with G. L. c. 186 and G. L. c. 239.    See G. L.

c. 19D, § 9 (18).

     Each party urges us to draw inferences selectively from the

ALR statute's ambiguity.    The plaintiff relies on the language

in the ALR statute generally incorporating applicable consumer

protection laws.    The plaintiff also relies on the failure to

include the security deposit statute in a list of laws

referenced in the ALR statute as being inapplicable.9    The




     9 The   statute explicitly states that ALRs "shall not be
subject to   the provisions of" G. L. c. 1ll, §§ 25B-25H, 51, 70E-
73B, or G.   L. c. 40A, § 9, seventh par. G. L. c. 19D, § 18 (a).
These laws   primarily pertain to the statutory schemes governing
                                                                   18


defendant contends that the Legislature's explicit reference to

G. L. c. 186 with regard to evictions implies that the

Legislature did not intend for G. L. c. 186 to otherwise apply.10

Neither proffered explanation is wholly satisfactory, as each

relies on selective readings of the statutory language.

     c.   Harmonizing the ALR statute with preexisting law.   To

resolve the ambiguity, we look at the statute holistically to

determine its intent.   See Casseus v. Eastern Bus Co., 478 Mass.

786, 795 (2018).   See also Adams v. Boston, 461 Mass. 602, 613

(2012) (employing maxim that "[s]eemingly contradictory

provisions of a statute must be harmonized so that the enactment

as a whole can effectuate the presumed intent of the

Legislature" [citation omitted]).   We also recognize that,

whenever possible, "a statute is to be interpreted in harmony

with prior enactments to give rise to a consistent body of law."




hospitals, nursing homes, and other long-term care facilities.
See 651 Code Mass. Regs. § 12.14 (2017).

     10We also note that it is not immediately clear which
portions of G. L. c. 186 are implicated by the ALR statute's
reference to eviction proceedings. For example, eviction
actions under G. L. c. 186 may implicate G. L. c. 186, § 15B, to
the extent such evictions involve impermissible penalties, see
Commonwealth v. Chatham Dev. Co., 49 Mass. App. Ct. 525, 527-528
(2000), or the failure to return a security deposit
posteviction, see Vinton v. Demetrion, 19 Mass. App. Ct. 948,
949 (1985). Further, we have held that a violation of the
security deposit statute may be asserted as a defense to a
summary process action for possession under G. L. c. 239. See
Meikle v. Nurse, 474 Mass. 207, 213-214 (2016).
                                                                   19


Jancey v. School Comm. of Everett, 421 Mass. 482, 496 (1995).

See County Comm'rs of Middlesex County v. Superior Court, 371

Mass. 456, 460 (1976) ("Statutes which do not necessarily

conflict should be construed to have consistent directives so

that both may be given effect").   "Where two statutes appear to

be in conflict, . . . we 'endeavor to harmonize the two statutes

so that the policies underlying both may be honored.'"   George

v. National Water Main Cleaning Co., 477 Mass. 371, 378 (2017),

quoting Commonwealth v. Harris, 443 Mass. 714, 725 (2005).    We

conclude that when the two statutes at issue here are read

holistically, they can be harmonized as follows:   the security

deposit law was meant to be incorporated by the ALR statute to

the extent that it is applicable to ALRs, but ALRs may also

charge additional upfront fees for the distinct services that

such facilities provide that are not applicable to ordinary

landlord-tenant relationships.

    We begin with the express statutory language of the ALR

statute.   In so doing, we presume that the Legislature enacted

the ALR statute with full knowledge of the security deposit

statute that preceded it.   Alliance to Protect Nantucket Sound,

Inc. v. Energy Facilities Siting Bd., 457 Mass. 663, 673 (2010).

The ALR statute requires ALRs to include a provision within

their residency agreements "to comply with applicable federal

and state laws and regulations regarding consumer protection and
                                                                        20


protection from abuse, neglect and financial exploitation of the

elderly and disabled."   G. L. c. 19D, § 14.    We conclude that

the security deposit statute, G. L. c. 186, § 15B, is an

"applicable" consumer protection law, at least to the extent

that ALRs resemble a traditional landlord-tenant relationship.

As we have previously recognized, tenant protections are firmly

rooted within the Commonwealth's consumer protection laws.    See

Humphrey v. Byron, 447 Mass. 322, 327 (2006) ("modern notions of

consumer protection have played a role in the development of the

law regarding residential leases" [quotation and citation

omitted]).   This is so because residential tenants generally

inhabit an inferior bargaining position relative to their

landlords, and the Legislature has enacted laws such as the

security deposit statute out of concern for their welfare.        See

Mellor, 390 Mass. at 282.   Such protections are particularly

significant for elderly tenants, who are among the most needy

and vulnerable segments of our population.     See Lowell Hous.

Auth. v. Melendez, 449 Mass. 34, 40 (2007).     They are greatly

dependent upon, and benefited by, such laws.     If the security

deposit statute were not applicable to ALRs, ALR residents would

be in a worse position than other elderly residents living in

their own apartments.    They would also be without the extensive

regulatory protections that inure to nursing home residents.        We
                                                                     21


discern no intention by the Legislature to leave this particular

group of elderly residents unprotected relative to their peers.

     The implication of such tenant protections within the ALR

context also comports with the significant similarities between

ALR residencies and residential tenancies.    An ALR must enter

into a written residency agreement with each resident that is

akin to a lease; the residency agreement sets forth the rights

and responsibilities of both the resident and the entity that

runs the ALR.   See G. L. c. 19D, § 14.   The agreement must also

specify "the conditions under which the agreement may be

terminated by either party," as well as "reasonable rules for

conduct and behavior."    Id.   Additionally, each resident's unit

must include amenities traditionally found in an apartment, such

as lockable doors, private bathrooms, and kitchenettes or access

to kitchen amenities.    See G. L. c. 19D, § 16.   See also 651

Code Mass. Regs. § 12.04(1) (2017).    Moreover, ALR residents are

entitled to protections resembling the warranties of

habitability and quiet enjoyment provided to residential

tenants.   See G. L. c. 19D, § 9 (1), (3).   These components of

the ALR statute reflect the Legislature's intent to ensure that

such facilities constitute a suitable residential environment.11


     11Notably, the Legislature repeatedly made reference to the
residential nature of ALRs in articulating the purpose of the
ALR statute:
                                                                     22


Indeed, the Legislature explicitly states that ALRs "should be

operated and regulated as residential environments with

supportive services and not as medical or nursing facilities."

St. 1994, c. 354, § 1.

    In sum, we conclude that the security deposit statute is a

consumer protection law applicable to ALRs to the extent that

ALRs resemble an ordinary landlord-tenant relationship.       This

is, however, not the end of our analysis.    We must now consider

the services that ALR facilities provide that are not applicable

to ordinary landlord-tenant relationships, and determine whether

ALR facilities may impose upfront fees for such services.      We

conclude that they may.

    d.   The inapplicability of security deposit statute to

distinct ALR services.    In analyzing the applicability or

inapplicability of the security deposit statute, in part or in




    "to promote the availability of services for elderly or
    disabled persons in a residential environment; to encourage
    the development of residential alternatives that promote
    the dignity, individuality, privacy and decision-making
    ability of such persons; to provide for the health, safety,
    and welfare of residents in [ALRs]; to promote continued
    improvement of such residential alternatives; to encourage
    the development of innovative and affordable residential
    alternatives for such persons; and to encourage the
    provision of economic, social and health services to
    residents through such residential alternatives by sponsors
    of [ALRs] and community agencies" (emphases added).

St. 1994, c. 354, § 1.
                                                                    23


whole, we must also examine the differences between ALRs and

traditional landlord-tenant relationships.    We conclude that the

important differences between these relationships, in

combination with express language in the ALR statute allowing

for particular charges, permit the imposition of fees for the

distinct services ALRs provide, and that doing so does not

constitute a violation of the security deposit statute.

       Here we focus on substance, not semantics.   To be sure, the

ALR statute uses terms different from the traditional language

of tenancy, employing the term "resident" rather than "tenant"

and "residency agreement" rather than "lease."      G. L. c. 19D,

§ 1.    More important, however, are the significant substantive

differences between an ALR and a regular residential landlord.

Chief among these is the ALR's obligation to provide multiple

services to elderly residents needing assistance with activities

of daily living, apart from mere possession of a rental unit.

See APT Asset Mgt., Inc. v. Board of Appeals of Melrose, 50

Mass. App. Ct. 133, 143 (2000) ("Landlords do not customarily

provide their tenants with most of these [ALR] services nor are

they required by law to do so").12



       The ALR statute's definition of "elderly housing"
       12

elucidates this distinction. Elderly housing, which falls
outside the statute's purview, is defined as "any residential
premises available for lease by elderly or disabled individuals
which is financed or subsidized in whole or in part by state or
                                                                     24


       Indeed, while normal residential leaseholds do not

contemplate, and certainly do not mandate, the provision of

elderly assistance services, ALR residencies are premised upon

them.       The provision of elderly assistance services is the means

by which the Legislature contemplated that ALRs would allow the

elderly to "age in place" in a residential setting, without

prematurely moving to a nursing home.       See St. 1994, c. 354,

§ 1.    By providing elderly residents with services that

"compensate for the physical or cognitive impairment of the

individual," ALRs ensure that the elderly can receive adequate

assistance with daily tasks "while maximizing [their] dignity

and independence."       Id.   These services are thus mandated by

law.    They are, as explained supra, the sine qua non of ALRs.13

       Because the provision of services is at the core of what an

ALR does for its residents, it is crucial that the services be

tailored for each individual resident, and that the ALR have the



federal housing programs established primarily to furnish
housing rather than housing and personal services" (emphasis
added). G. L. c. 19D, § 1. This definition makes clear that
the primary difference between ALRs and age-restricted housing
turns on the provision of personal services.

       Even to the extent that a residential lease includes the
       13

provision of certain services to a tenant, such as those
provided in a luxury apartment complex, they are distinguishable
from the services furnished by ALRs. While luxury apartment
complexes may choose to provide additional amenities to tenants
at their own discretion, ALRs are mandated by law to provide
specific elderly assistance services tailored to the needs of
their residents.
                                                                     25


ability to appropriately furnish such services.      An ALR would

not be able to adequately "provide for the health, safety, and

welfare" of residents in accordance with the ALR statute's

purpose if it admitted an individual that the ALR was ill

equipped to care for.    See St. 1994, c. 354, § 1.    Moreover, the

ALR statute requires that ALRs formulate individualized service

plans for each of their residents, and the regulations specify

that such plans are to be developed before the resident moves

in.   See G. L. c. 19D, § 12 (a); 651 Code Mass. Regs.

§ 12.04(7).    Thus, a prospective ALR resident must also undergo

an initial screening and assessment to determine whether the ALR

is adequately suited to the prospective resident's particular

needs.     See 651 Code Mass. Regs. § 12.04(6).   This constitutes

one of the other most significant distinctions between ALR

residencies and residential leases and has specific implications

for the applicability of the security deposit statute.     Regular

residential landlords are not mandated by statute or regulation

to conduct the kind of assessment that ALRs are so mandated to

conduct.    Thus, while landlords are strictly prohibited from

imposing upfront charges that exceed those specifically

enumerated in the security deposit statute, such a prohibition

is incongruous in the context of an ALR, which is mandated to

spend additional resources on initial resident assessments.
                                                                   26


     In recognition of this mandate, the ALR statute explicitly

contemplates that ALRs may charge privately paying residents for

such initial assessments.   Pursuant to G. L. c. 19D, § 13,

residents eligible for financial assistance under G. L. c. 118E,

which governs MassHealth, are entitled access to preadmission

screening procedures and assessments.14   Section 13 provides in

pertinent part:

     "All elderly residents or residents with special needs who
     seek admission to an [ALR] and who are eligible for the
     medical assistance program under [G. L. c. 118E], shall:

     "1. Be afforded the opportunity to apply for [ALR]
     services, and be informed about the eligibility
     requirements and his or her rights and obligations under
     the program.

     "2. Have an initial pre-screening assessment conducted for
     the purposes of determining eligibility for and need of
     assisted living services. Such assessment shall consider
     the appropriateness of assisted living services for said
     resident, and other community-based alternatives that are
     appropriate and available.

     "3. Have a service plan monitoring assessment conducted by
     an assessor at the site of the [ALR] resident annually from
     the date of initial occupancy. Said monitoring assessment
     shall determine if the services provided to the resident
     are meeting his or her needs as determined in the service
     plan, the assessor shall report any instances of resident
     abuse or neglect pursuant to [G. L. c. 19A, § 15,] and
     [G. L. c. 111, § 72G]."




     14For ALR residents who receive financial assistance under
G. L. c. 118E, the ALR statute specifies that such service plans
are to be "developed in consultation with the pre-screening
assessor as set forth in [G. L. c. 19D, § 13]." G. L. c. 19D,
§ 12 (a).
                                                                    27


G. L. c. 19D, § 13.   Crucially, while this provision focuses on

the rights of residents who receive financial assistance, it

also states that privately paying residents "may be offered the

services specified in said subparagraphs 1 to 3, inclusive, on a

fee for service basis."15   Id.   Thus, by its very terms, the ALR

statute permits ALRs to charge privately paying residents for

initial prescreening assessments on a "fee for service basis."

In interpreting this provision, "[w]e presume that the

Legislature acts with full knowledge of existing laws."

Alliance to Protect Nantucket Sound, Inc., 457 Mass. at 673.     At

the time of the ALR statute's passage in 1994, the security

deposit statute had been in effect in its present form for

nearly twenty years and was a mainstay of modern landlord-tenant

law in the Commonwealth.    Accordingly, because the ALR statute,

passed after the security deposit statute, explicitly permits

upfront charges that pertain to initial resident assessments,


     15The overwhelming majority of individuals residing in ALRs
appear to be privately paying residents. According to the
Massachusetts Assisted Living Association, approximately ninety
percent of ALR residents in Massachusetts pay privately. Mass-
ALA, Massachusetts Assisted Living Resource Guide 3 (2019). In
2018, only 2.9% of ALR residents were enrolled in Group Adult
Foster Care, a benefit program provided by MassHealth that
assists with personal care services and medication management
expenses. Executive Office of Elder Affairs, Assisted Living
Residence Certification Program: Resident Aggregate Information
Annual Report 3 (2018), https://www.mass.gov/files/documents
/2019/10/11/ALR%20Annual%20Distribution%20Report%20Summary%20-
%20CY2018%20%20%2010.8.19.pdf [https://perma.cc/RQW7-BS5H].
                                                                  28


while the security deposit statute does not, we conclude that

the Legislature intended for such charges to be permissible.16

     This interpretation of the ALR statute is further bolstered

by the corresponding ALR regulations.   In apparent recognition

of the fee for service provision in G. L. c. 19D, § 13, the EOEA

promulgated regulations that acknowledge that ALR residents may

be charged an "administrative fee" in connection with their

admission.   See 651 Code Mass. Regs. § 12.02 (2017).17   The


     16 Other sections within the ALR statute similarly clarify
how an ALR resident's rights under the security deposit statute
are modified by the ALR's provision of services. For example,
while the security deposit statute strictly curtails a
landlord's ability to enter a residential tenant's premises, see
G. L. c. 186, § 15B (1) (a), the ALR statute provides that
residents have a right to privacy within their living unit
"subject to rules of the [ALR] reasonably designed to promote
the health, safety and welfare of residents." G. L. c. 19D,
§ 9 (3). This provision indicates that while an ALR resident
has a right to privacy, this right may be subject to ALR-
specific exceptions, such as the need to enter a resident's
living unit to provide daily services, to assist in an
emergency, or to supervise access to kitchen amenities. See 651
Code Mass. Regs. § 12.04(1)(a) (2017) ("Residents shall have
exclusive rights to their Units . . . . [H]owever, as part of a
Resident's Service Plan, keys or access codes may be readily
available to specified shift staff").
     17 The statute applicable to continuing care retirement

communities also explicitly acknowledges "entrance fees." See
G. L. c. 93, § 76 (a) (defining entrance fee as "an initial or
deferred transfer to a provider of a sum of money or other
property made or promised to be made as full or partial
consideration for acceptance of a specified individual as a
resident in a facility"). At a hearing on the motion to
dismiss, however, the defendant conceded that it is not a
continuing care retirement community. Nor has either party, or
the amici, provided us with briefing on the issue. Accordingly,
we decline to consider the permissibility of upfront charges in
continuing care retirement communities.
                                                                  29


regulations define an administrative fee as "[a]ny charge billed

to and payable by a Resident as a condition of admission,

excluding room, board, and services."   Id.   The initial

assessment activities that ALRs are mandated to conduct are

unquestionably conditions of admission, and the regulatory

definition recognizes that charges may be imposed for such

activities, which fall outside the purview of regular monthly

charges for room, board, and ongoing services.   As the EOEA is

the agency charged with administering the ALR statute, its

interpretation of the statute is entitled to deference.     See

Camargo's Case, 479 Mass. 492, 497 (2018) ("In matters of

statutory interpretation, deference is due when an agency

interprets a statute it is charged with administering"

[quotation and citation omitted]).   Thus, the fact that the EOEA

contemplated that initial fees may be charged in accordance with

G. L. c. 19D, § 13, further demonstrates that such charges are

permissible.

    In summary, we conclude that the significant differences

between ALRs and residential landlords, combined with the

explicit language of the statute and the EOEA's interpretation

thereof, indicate a legislative intent to allow ALRs to charge

incoming residents initial fees that correspond to initial ALR-

specific services inapplicable to ordinary landlord-tenant

relationships, without violating the security deposit statute.
                                                                   30


    e.   Permissibility of the community fee.     We turn now to

the specific allegations advanced in the instant case.     To

determine whether the community fee was charged in violation of

the security deposit statute, it is necessary to examine both

the purpose for which the fee was imposed as well as the

specific way in which the fee was used.     To be permissible, the

purpose and the use of the community fee must correspond to

either the on-boarding services enumerated in G. L. c. 19D,

§ 13, or other services designed specifically for ALRs.    In

other words, the permissibility of the community fee will hinge

on a determination of (1) the actual purpose and use of the fee,

and (2) whether such purpose and use are for distinctive ALR-

specific services, rather than general maintenance or other

aspects of a generic residential tenancy.

    The plaintiff's complaint does not specify whether the

community fee was used to charge solely for initial assessment

services distinctive to the ALR.   The residency agreement, which

both sides agree is applicable and should be considered in

connection with the motion to dismiss, see note 5, supra,

indicates that the community fee was directed toward "upfront

staff administrative costs, the Resident's initial service

coordination plan and move-in assistance, and [to] establish a

replacement reserve for building improvements."    Of the four

categories listed, the first three appear to pertain to
                                                                  31


distinctive entry services provided by the ALRs.   Pursuant to

our analysis supra, imposing the community fee for such purposes

would appear to be permissible.18   In the instant case, however,

the residency agreement indicates that the community fee is not

limited to providing initial ALR-specific services.   The last

category, which refers to establishing a replacement reserve for

building improvements, appears much more open ended and

potentially problematic.   It is unclear from the language in the

residency agreement whether, and to what extent, this building

reserve fund was used toward ALR-specific services, rather than

generic building maintenance.   If this fee were just a generic

building maintenance fee, imposed and used in the ordinary

course, with no particular connection to structures, services,

or requirements distinct to ALRs, it would fall afoul of the

security deposit prohibitions applicable to the landlord-tenant

relationship.   Given the breadth of the language in the

plaintiff's residency agreement, and the uncertainty with which

it applies, the motion to dismiss should not have been allowed.




     18Given the vagueness of the agreement and the complaint,
and our conclusion that the motion to dismiss cannot be granted
regarding the fourth component, we need not, however,
definitively address this issue and decline to do so here.
                                                                    32


At a minimum, factual development of the purpose and use of the

building maintenance fee was required.19

     3.   Conclusion.   For the foregoing reasons, we reverse the

allowance of the defendant's motion to dismiss.    We remand the

matter to the Superior Court for further proceedings consistent

with this opinion.

                                    So ordered.




     19Whether the community fee was, in fact, charged for each
of the purposes listed in the residency agreement, or only a
subset, is also a question of fact that cannot be resolved on
the record before the court on a motion to dismiss.
