                IN THE COURT OF APPEALS OF TENNESSEE
                            AT NASHVILLE
                               December 15, 2011 Session

      DONNA CRAWFORD v. DEPARTMENT OF FINANCE AND
    ADMINISTRATION and STATE OF TENNESSEE CIVIL SERVICE
                        COMMISSION

            Direct Appeal from the Chancery Court for Davidson County
                   No. 09-1502-II   Carol L. McCoy, Chancellor


                No. M2011-01467-COA-R3-CV - Filed January 24, 2012


       Appellant, a civil service employee with the State of Tennessee, appeals the trial
court’s judgment affirming the decision of the Civil Service Commission terminating her
employment. The Commission had affirmed the initial order by the Administrative Law
Judge, who upheld the decision of the Department of Finance and Administration to
terminate Appellant’s employment for the good of the service pursuant to Tennessee Code
Annotated Section 8-30-326. Discerning no error, we affirm.

 Tenn. R. App. P. 3. Appeal as of Right; Judgment of the Chancery Court Affirmed

J. S TEVEN S TAFFORD, J., delivered the opinion of the Court, in which A LAN E. H IGHERS, P.J.,
W.S., and H OLLY M. K IRBY, J., joined.

Phillip Duane Barber and Mary Leech, Nashville, Tennessee, for the appellant, Donna
Crawford.

Robert E. Cooper, Jr., Attorney General and Reporter; Bill Young, Solicitor General; and
Eugenie B. Whitesell, Senior Counsel, for appellee, Department of Finance and
Administration and State of Tennessee Civil Service Commission.

                                         OPINION

      In 2001, Appellant Donna Crawford, a career employee of the State of Tennessee for
approximately twenty-six years, became the Accounting Manager with the Tennessee
Department of Mental Retardation Services. At that time, the Department was very small
and consisted of only seven or eight employees. The position that Ms. Crawford filled had
been vacant for over a year and necessitated that Ms. Crawford not only fulfill her normal
duties as Accounting Manager, but that she also go back and to clear up many accounting
issues that had accumulated over the prior year. At her first evaluation, her supervisor at the
time, Deborah Hedges, gave Ms. Crawford an excellent oral review and commended her for
a great job performance.

        In 2002, the Governor issued an Executive Order, transferring the Division (formerly,
Department) of Mental Retardation Services (“DMRS”) to the Department of Finance and
Administration (F & A). After the transfer, Ms. Crawford’s position as Accounting Manager
became more critical and essential within the Administrative Services fiscal unit. The
workload increased significantly due to the management of a $566 million budget. As
Accounting Manager, Ms. Crawford processed all contract payments and grant payments to
an increasing network of providers that served the community of DMRS clients enrolled in
the TennCare/Medicaid waiver program across the State. Ms. Crawford was also responsible
for billing/payment assistance and training to contract providers, reconciling payment dates
in the statewide STARS accounts systems and reporting the accrued liabilities to F & A at
the end of each tax year. In March 2003, Ms. Crawford suffered a debilitating stroke, which
rendered her unable to perform her job duties.

        While Ms. Crawford was on sick leave, during the summer of 2003, the F & A began
a restructuring of the DMRS. The transfer of the DMRS to the F & A increased the number
of state and federal audits to be completed by June 30, 2003. DMRS was under intense
federal scrutiny due to two class action lawsuits, one of which resulted in the relocation of
clients from state-run developmental centers into the community. The number of network
providers needed to accomplish the relocation of clients doubled the contract and grant
payments that the Accounting Manager had to handle. As a result, the DMRS was performing
several functions, some administrative and some financial, and regional offices were being
established. At this time, Mike Morrow became the Acting Deputy Commissioner of the
DMRS. Realizing that the DMRS was understaffed, Mr. Morrow brought in more
employees, and at least four new positions were created to work under Lucia Beiler, the
supervisor of the DMRS. On July 1, 2003, Jeff Smith and Dottie Haygood came from the
F & A to the DMRS as consultants. Mr. Smith decided that the DMRS needed its own
administrative structure. Accordingly, Mr. Smith prepared a plan for bringing in more
employees and reorganizing the DMRS. This plan ostensibly did away with Ms. Crawford’s
position. The result was that Ms. Crawford’s position was split into seven positions–one
supervisor, with six positions reporting to that supervisor. The six employees were ultimately
shifted to Mr. Smith’s office, Fiscal Services in Mental Retardation, and Bill Clay took the
supervisor’s job. Essentially, shortly after Mr. Smith arrived on July 1, 2003, Ms.
Crawford’s job of Accounting Manager no longer existed. Ms. Crawford avers that she was
not informed of this restructuring.



                                              -2-
       As a consequence of her stroke, Ms. Crawford exhausted her Family Medical Leave
on June 20, 2003. Thereafter, she requested special leave without pay, and was granted thirty
days (from June 20, 2003 to July 20, 2003), with the Commissioner’s proviso that, if she
needed more time, she should request additional special leave without pay. On July 12, 2003,
Ms. Crawford had not been released by her physician to return to work and she sent a letter
to the Commissioner requesting sixty more days of special leave without pay. The request
included a letter from Dr. Philip Xu, Ms. Crawford’s treating physician, which stated that
Ms. Crawford “continues to complain of blurred vision and unsteady gait which apparently
impairs her ability to perform her current job.” Dr. Xu did not indicate how long Ms.
Crawford’s impairments would persist. Following receipt of the request for additional
special leave without pay, Ms. Beiler, Ms. Crawford’s direct supervisor, informed her that,
if she did not return to work by July 28, 2003, her employment would be terminated. A
follow-up letter, dated July 15, 2003, was sent to Ms. Crawford, stating that her employment
would be terminated on July 28, 2003 “for the good of the service” if she did not return to
work on that date. This letter advised Ms. Crawford that she could appeal the decision.

        On July 21, 2003, Ms. Crawford wrote to Mr. Morrow, giving notice that she was
exercising her right of appeal as set out in the July 15, 2003 letter, and specifically stating
that “the proposed action of dismissal is not within the law of the policy.” By letter dated
August 11, 2003, F&A Commissioner David Goetz notified Ms. Crawford that her request
for additional special leave without pay would be denied, and stating that her employment
would be terminated “for the good of the service.” Specifically, the letter stated that the
reason for the decision was “because of the critical nature of the job [Ms. Crawford] held”
and “the length of time that it has been vacant.” The letter further indicates that “the action
is taken in accordance with the Rules of the Department of Personnel, Chapter 1120.10,
Disciplinary Actions, 1120.10.2 Policy, 1120.0.06 Examples of Disciplinary Offenses. For
the good of the service as outlined in T.C.A. §8-30-203.” The letter invited Ms. Crawford
to participate in a “pre-decision” discussion with the F&A Commissioner’s designee, Mr.
John Kaufman. This discussion took place on September 4, 2003. By this time, Ms.
Crawford’s physician had released her to return to work in October, 2003, at a reduced
schedule of five hours per day for three days a week; the ultimate goal was for Ms. Crawford
to return to work full time after testing her stamina under the reduced schedule. This
information was conveyed to Mr. Kaufman at the September 4, 2003 meeting.

       On September 9, 2003, Ms. Crawford applied for early retirement. By memorandum
dated September 22, 2003, Mr. Kaufman recommended to acting Deputy Commissioner
Morrow that Ms. Crawford return to work part-time on October 15, 2003, with the proviso
that she be re-evaluated in three weeks to see if she could return to work full-time. Mr.
Kaufman also stated in the memorandum that:



                                              -3-
              Because the work of the division is impaired by the absence or
              part time presence of Ms. Crawford, and because the state has
              already granted leave beyond that which is required, I further
              recommend that if Ms. Crawford is unable to assume her
              position on a full time basis by January 2, 2004, termination
              proceedings should begin.

       Acting Deputy Commissioner Morrow did not adopt Mr. Kaufman’s recommendation.
Instead, by letter of October 8, 2003, Commissioner Goetz notified Ms. Crawford of the
decision to terminate her employment “for the good of the service,” based on his review of
the factual information presented at the pre-termination discussion. Commissioner Goetz
further informed Ms. Crawford that she would receive ten paid days (without reporting for
duty) and thereafter, she would be paid for all accrued annual leave, compensatory time and
any other benefits to which she was entitled. After receiving this letter, Ms. Crawford wrote
to then-Governor Bredesen to contest her firing. DMRS Deputy Commissioner Stephen
Norris responded to Ms. Crawford and advised her that he had requested that a Fourth Step
hearing be convened. This Fourth Step hearing was held on December 16, 2003 and January
6, 2004. By letter dated February 4, 2004, Deputy Commissioner Norris advised Ms.
Crawford that the termination of her employment would be upheld because the evidence
submitted supported management’s decision.

       Upon appeal by Ms. Crawford, on February 21 and 27, 2008, a Fifth Step hearing was
conducted by Administrative Law Judge Margaret R. Robertson (“ALJ”), sitting for the
Appellee Civil Service Commission (the “Commission”). The ALJ filed an order on
February 2, 2009, in which it found that the DMRS had met its burden of proof, and upheld
Ms. Crawford’s dismissal for the good of the service. Ms. Crawford asked the ALJ to
reconsider, but this request was denied.

       Ms. Crawford then appealed the ALJ’s decision for review by the Commission, which
appeal was heard on May 8, 2009. After review, the Commission adopted the ALJ’s order,
which became a final order on June 8, 2009. Ms. Crawford sought reconsideration by the
Commission, which request was ultimately denied by letter of July 9, 2009.

      Ms. Crawford then filed a petition for judicial review with the Davidson County
Chancery Court pursuant to Tennessee Code Annotated Section 4-5-322. In relevant part,
Ms. Crawford’s petition to the Chancery Court states:

              5. The State offers civil service employees several safeguards
              to protect career employees when an emergency situation such
              as Plaintiff’s illness occurs and the employee cannot return to

                                             -4-
work, including:

(1) Special leave Without Pay. (Rules of Tennessee Department
of Personnel, Chapter 1120-6-.14)
(2) Flexible work hours to accommodate disabled employees.
(Rules of Department of Personnel, Chapter 1120-6-.03
authorized under T.C.A., Section 4-4-105 and T.C.A. Section 8-
30-215).
(3) Mandates requiring just and legal reasons for termination
(Chapter 1120-10-.02).

*                                   *                        *

8. The Agency denied Plaintiff the Special Leave Without Pay
in derogation of Chapter 1120-6-.14 of the Rules of the
Tennessee Department of Personnel and the recommendation of
the Commissioner of Finance and Administration.

*                                   *                            *

13. [In failing to adopt the recommendation of Ms. Crawford’s
physician for a reduced work week], [t]he agency. . .denied
Plaintiff a temporary, modified work schedule in derogation of
Chapter 1120-6-.03 of the Rules of the Tennessee Department
of Personnel.

*                                       *                     *

15. The agency then illegally terminated Plaintiff from
employment erroneously noting that the termination was carried
out pursuant to T.C.A. Section 8-30-328 and Chapter
1120.10.06(24) of the Rules of the Department of Personnel, a
process designed and reserved for disciplinary termination of
employment of persons for misconduct or unsuitability for
continued state employment.

*                                       *                        *

18. The State illegally terminated Plaintiff[‘s] [employment] in
derogation of T.C.A. Section 8-50-103 which prohibits firing an

                              -5-
              employee solely because of a physical handicap.

              *                                    *                          *

              21. Plaintiff’s rights have been prejudiced because the
              administrative findings are (1) in violation of constitutional and
              statutory provisions, (2) arbitrary and capricious and
              characterized by an abuse of discretion, and (3) unsupported by
              evidence that is both substantial and material in light of the
              entire record.

              *                                     *                         *

              25. Plaintiff was a classified civil service employee whose
              employment could only be terminated for cause pursuant to
              Chapter 1120-10-.02, Rules of the Department of Personnel . .
              ..

              26. Plaintiff was entitled, pursuant to both the Federal and State
              Constitutions, to maintain her property right in her job. The
              unconstitutional taking of her property rights in her job and
              termination without sufficient reason and in violation of the
              statute constitute reversible errors by the agency, the
              Administrative Law Judge and the Civil Service Commission.

       The Administrative Record was filed with the trial court. After review of that record,
the Chancery Court affirmed the Commission’s decision by memorandum and order dated
March 22, 2011. Ms. Crawford’s motion to alter or amend was denied by order of April 21,
2011. She appeals and raises four issues for review. We conclude that there are three
dispositive issues, which we restate as follows:

              1. Whether the Commissioner’s finding that the DMRS
              properly dismissed Ms. Crawford for the good of the service
              pursuant to Tennessee Code Annotated Section 8-30-326 is
              supported by substantial and material evidence.

              2. Whether the Commissioner’s finding that the DMRS acted
              within its authority and discretion when it denied Ms. Crawford
              further special leave without pay is supported by substantial and
              material evidence, and further declined to permit Ms. Crawford

                                             -6-
              to work part time.

              3. Whether the Chancery Court correctly held that the DMRS
              did not violate any constitutional or statutory provisions with
              respect to the dismissal of Ms. Crawford for the good of the
              service.

        Tennessee Code Annotated Section 4-5-322 vests the Chancery Court with
jurisdiction to review “contested case” proceedings before the administrative agencies of
Tennessee State Government. If a party disagrees with a final judgment of the Chancery
Court, that party may appeal to this Court pursuant to Tennessee Code Annotated Section 4-
5-323. The standard of review to determine whether the agency decision was correct is the
same in this Court as in the Chancery Court. The scope of review is limited by the Uniform
Administrative Procedures Act (“UAPA”), Tennessee Code Annotated Section 4-5-101 et
seq., to a “narrow and statutorily prescribed review of the record made before the
administrative agency.” Metropolitan Gov’t v. Shacklett, 554 S.W.2d 601, 604 (Tenn.
1977). Specifically:

              The review shall be conducted without a jury and shall be
              confined to the record. In cases of alleged irregularities in
              procedure before the agency, not shown in the record, proof
              thereon may be taken in court.

Tenn. Code Ann. §4-5-322(g). Thus, the review provided by the UAPA is not a de novo
review, but rather, it is generally confined to the record made before the Commission.
Shacklett, 554 S.W.2d at 604.

       Tennessee Code Annotated Section 4-5-322(h) clearly states that this Court may
reverse or modify the decision of the agency only when that decision is:

              (1) In violation of constitutional or statutory provisions;
              (2) In excess of the statutory authority of the agency;
              (3) Made upon unlawful procedure;
              (4) Arbitrary or capricious or characterized by abuse of
              discretion or clearly unwarranted exercise of discretion; or
              (5) Unsupported by evidence which is both substantial and
              material in the light of the entire record.

In addition, Tennessee Code Annotated Section 4-5-322(i) provides that no agency decision
“in a contested case shall be reversed, remanded, or modified . . . unless for errors which

                                            -7-
affect the merits of such decision.” Id.; see also United Inter-Mountain Tel. Co. v. Public
Serv. Comm’n, 555 S.W.2d 389, 392 (Tenn. 1977); Humana v. Tennessee Health Facilities
Comm’n, 551 S.W.2d 664, 667 (Tenn. 1977).

        Ms. Crawford has the burden of proving that the Commission’s decision is not
supported by substantial and material evidence. See, e.g., Ogrodowczyk v. Tennessee Bd.
for Licensing Health Care Facilities, 886 S.W.2d 246, 251 (Tenn. Ct. App. 1994).
Substantial and material evidence has been defined as “such relevant evidence as a
reasonable mind might accept to support a rational conclusion and such as to furnish a
reasonably sound basis for the action under consideration.” Southern Ry. Co. v. State Bd.
of Equalization, 682 S.W.2d 196, 199 (Tenn. 1984). Substantial and material evidence
“requires something less than a preponderance of the evidence . . . but more than a scintilla
or glimmer.” Wayne Co. v. Tennessee Solid Waster Disposal Control Bd., 756 S.W.2d 274,
289 (Tenn. Ct. App. 1988) (citations omitted). “Substantial evidence is not limited to direct
evidence but may also include circumstantial evidence or inferences reasonably drawn from
direct evidence.” Wayne Co., 756 S.W.2d at 280.

        Pursuant to Tennessee Code Annotated Section 4-5-322(h), in reviewing the record
made before the Commission, the reviewing court must give considerable deference to the
findings of fact made by the Commission and may not substitute its “judgment for that of the
agency as to the weight of the evidence. . . even when the evidence could support a different
result.” Wayne Co., 756 S.W.2d at 279 (citations omitted); see also Tenn. Code Ann. §4-5-
322(h)(5)(B) (clarifying that the reviewing court must not re-weigh the evidence). In CF
Industries v. Tennessee Public Service Comm’n, 599 S.W.2d 536 (Tenn. 1980), our
Supreme Court held that “a concurrent finding between the agency and the trial court on any
issue of fact is conclusive upon this Court,” explaining:

              Unless there is a plain abuse of discretion by the Commission,
              its orders will not be disturbed on appeal. And more especially
              where the Chancellor has considered the record. . .and affirmed
              the order of the Commission, we feel that this concurrent
              finding is conclusive of the issue.

Id. at 530 (quoting Blue Ridge Transp. Co. v. Hammer, 203 Tenn. 398, 313 S.W.2d 433
(1958)).

       The standard of review for Tennessee Code Annotated Section 322(h)(4)—
“[a]rbitrary or capricious or characterized by an abuse of discretion or clearly unwarranted
exercise of discretion. . . .”— is similar to that for Subsection (h)(5). The Court, in Jackson
Mobilphone Co., Inc. v. Tennessee Public Service Comm’n, 876 S.W.2d 106 (Tenn. Ct.

                                              -8-
App. 1993), defined this standard as follows:

             In its broadest sense, the standard requires the court to determine
             whether the administrative agency has made a clear error in
             judgment. An arbitrary decision is one that is not based on any
             course of reasoning or exercise of judgment, or one that
             disregards the facts or circumstances of the case without some
             basis that would lead a reasonable person to reach the same
             conclusion.

Jackson, 876 S.W.2d at 110-11 (citations omitted).

     Termination of Ms. Crawford’s employment “for the good of the service,”
             pursuant to Tennessee Code Annotated Section 8-30-326

      Tennessee Code Annotated Section 8-30-326 provides, in pertinent part, as follows:

             (a) An appointing authority may dismiss any employee in the
             authority's division when the authority considers that the good
             of the service will be served thereby. No dismissal of a regular
             employee shall take effect unless, at least ten (10) days before
             the effective date thereof, the appointing authority gives notice
             to such employee and files a written statement with the
             commissioner. The employee shall have an opportunity to file
             with the appointing authority a written statement regarding the
             proposed dismissal, a copy of which shall be filed with the
             commissioner. . . .

             (b) Whenever an employee is dismissed “for the good of the
             service,” the notice of termination must outline in detail how the
             service will be benefitted by such termination.

        Based upon the evidence presented, the ALJ concluded that the DMRS acted within
its authority when it terminated Ms. Crawford’s employment “for the good of the service.”
Specifically, the ALJ concluded that:

             12. The Division of Mental Retardation Services has met its
             burden to prove by a preponderance of the evidence that
             Grievant’s dismissal from state employment for the good of the
             service after she had exhausted all available leave and thirty (30)

                                             -9-
              days’ leave without pay, and was still unable to return to work
              was proper. The reasons given by DMRS for Grievant’s
              dismissal being for the good of the service, including the critical
              nature of the position that she held, the length of time it had
              been vacant due to her absence and the exigencies of the
              division responsibilities that made it necessary to fill the
              position as quickly as possible, are sufficient and appropriate to
              substantiate the decision under these facts.

       Tennessee Code Annotated Section 8-30-326(a) authorizes an appointing authority
to “dismiss any employee in the authority’s division when the authority considers that the
good of the service will be served thereby.” Subsection (b) requires the notice of termination
of employment to “outline in detail how the service will be benefited” by the termination of
employment. Tennessee caselaw, arising out of this statutory scheme, further establishes that
the employer must have a “sufficient reason” for a dismissal based on grounds of “for the
good of the service.” Reece v. Tennessee Civil Serv. Comm’n, 699 S.W.2d 808, 811 (Tenn.
Ct. App. 1985). In Reece, this Court specifically stated that:

              It must be conceded that the public payroll cannot be made a
              haven for those who with or without fault have become unable
              to perform the duties for which they were employed. It must
              likewise be conceded that “the good of the service” may in
              proper cases justify or require the discharge of public employees
              when their efficiency or usefulness in their positions has been
              seriously impaired by their own fault, by the fault of others, or
              by blameless misfortune.

Reece, 699 S.W.2d at 813; see also Sutton v. Tennessee Civil Serv. Comm’n, 779 S.W.2d
788, 790 (Tenn. 1989) (suggesting, in dicta, that termination of employment “for good of the
service” could possibly be justified for absences arising from authorized sick leave if the
employee’s repeated absence becomes so disruptive that the employee is unable to function
effectively in his or her position).

       In this case, the Chancellor determined that the DMRS had complied with Tennessee
Code Annotated Section 8-30-326 and the law set forth in Reece. We have reviewed the
entire record, and we agree with this assessment. In the first instance, the notice of
termination sent to Ms. Crawford clearly expressed sufficient reasons as to how “the service
[would] be benefitted by such termination.” Tenn. Code Ann. §8-30-326(b). The August
11, 2003 letter to Ms. Crawford specifically provides, in relevant part:



                                             -10-
              As of July 28, 2003, you have exhausted all available leave
              including sick, annual, Family Medical Leave, and 30-days
              Special Leave without Pay (last actual workday was March 7,
              2003). You have requested an additional 60 days leave.
              Because of the critical nature of the position you held, and the
              length of time that it has been vacant, it is imperative that it be
              filled as quickly as possible. For that reason, it is management’s
              recommendation not to grant the additional 60 days and that you
              be separated for the good of the service.

Ms. Crawford also received other notices regarding the termination of her employment,
including a follow-up letter dated August 25, 2003 from the Commissioner, and a letter dated
July 15, 2003 from Lucia Beiler.

        At the Fifth Step hearing, the ALJ heard testimony concerning the DMRS’s decision
to terminate Ms. Crawford’s employment for the good of the service. According to the
transcripts, Karen Hayes, Human Resources Director for the DMRS, explained that, as a
general rule, once an employee goes into unpaid status, management has the option to
separate an employee for the good of the service if the position at issue needs to be filled.
Ms. Hayes further testified that Ms. Crawford’s employment was terminated as a result of
her having depleted her paid and unpaid leave, and the Division’s immediate need for
someone to do the work that Ms. Crawford had done prior to her stroke. Three more
witnesses, including Terry Poff, Chief of Administrative Services for the DMRS, Jeff Smith,
Acting Assistant Commissioner, and Lucia Beiler, Ms. Crawford’s immediate supervisor,
also testified in detail about DMRS’s immediate need for an experienced, full-time employee.
Consistent with the reasons set out in the August 11, 2003 letter, supra, Ms. Poff testified
that Ms. Crawford was dismissed solely because the DMRS had reached the point where it
needed a full-time employee to perform the accounting work that Ms. Crawford had
previously performed. Specifically, Ms. Poff stated that the amount of accounting work had
significantly increased in 2003, due to the restructuring and that she and other staff had tried
to cover for Ms. Crawford, but that they could not meet all of the deadlines:

              [O]bviously everybody felt great compassion toward Donna and
              felt horrible about what had happened to her, but we also knew
              that the Division was in a state of such turmoil and flux that we
              had to have somebody in that accounting manager position. We
              could not—we couldn’t leave it open any longer. We had
              waited as long as we possibly could. We’d done everything we
              could to try to cover those responsibilities, but things were
              getting to the point where we just couldn’t any longer bear that

                                              -11-
              multiple burden.

Ms. Beiler’s testimony corroborates Ms. Poff’s. Ms. Beiler stated that the DMRS had
reached its “breaking point,” and the Division needed someone there doing the work that had
to be done. Mr. Smith’s testimony mirrored that of Ms. Beiler and Ms. Poff.

        Despite this evidence, Ms. Crawford asserts that “no just and legal cause” existed to
support the termination of her employment. She disagrees with the ALJ’s finding that the
DMRS had “sufficient reason” to terminate her employment for the good of the service. Ms.
Crawford further argues that the specific reasons asserted by the DMRS were insufficient,
and that the DMRS further violated her rights by failing to inform her that her position had
been “‘morphed’ into several different positions” as a result of the 2003 reorganization.
From our review of the record, these were the same arguments espoused by Ms. Crawford
at the hearing before the ALJ, and in her petition for review by the Chancery Court. As the
Chancellor correctly noted, “by raising these questions again, [Ms. Crawford] essentially is
asking this Court to make a de novo review of the DMRS’s decision . . . .” As set out above,
a de novo review is not within the purview of either the trial court or this Court; rather, an
administrative decision that is supported by substantial and material evidence may not be
reversed solely because the evidence could also support another determination. See
Papachristou v. Univ. of Tennessee, 29 S.W.3d 487, 490-91 (Tenn. 2000); Hughes v. Board
of Comm’r of City of Chattanooga, 319 S.W.2d 481, 484 (Tenn. 1958). Our review of the
evidence presented at the Fifth Step administrative hearing supports the ALJ’s decision that
the DMRS had sufficient grounds to terminate Ms. Crawford’s employment for the good of
the service, and that the DMRS did not act outside the scope of its authority in making this
decision.

     Denial of further special leave without pay and/or modified work schedule

        Ms. Crawford next argues that the Commission’s decision should be reversed because
the DMRS allegedly violated an obligation under the State’s personnel rules to accommodate
her by extending special leave without pay or by permitting her to work part-time until she
could return to full time. See TENN. COMP. R. & REGS. 1120-6-.02 (flexible schedules)
and 1120-6-.13 (special leave). Specifically, Ms. Crawford argues that the DMRS decision
not to follow Mr. Kaufman’s recommendation to permit Ms. Crawford to work part-time
starting October 15, 2003, and/or its decision not to allow her additional special leave
without pay was arbitrary and capricious or was otherwise characterized by an abuse of
discretion or clearly unwarranted exercise of discretion. We disagree.

       The crux of Ms. Crawford’s argument is that the DMRS failed to accommodate her
by extending special leave without pay or by permitting her to work part-time in her position.

                                             -12-
In addition to the argument that the Commission erred in failing to follow Mr. Kaufman’s
recommendation regarding part-time work, Ms. Crawford also argues that Commissioner
Goetz had assured her that she could request and that she would receive additional special
leave at the expiration of the thirty days unpaid leave that had already been granted. In
addition, Ms. Crawford contends that the DMRS should have held a position open for her
because it had done so for other employees who had been away from work due to extended
illnesses. As a result of these alleged violations, Ms. Crawford argues that the DMRS
violated state and federal disability and discrimination law by not accommodating her.

       Based upon our finding above that the ALJ’s decision to uphold the termination of
Ms. Crawford’s employment was supported by substantial and material evidence in the
record, we cannot now conclude that the ALJ’s decision was the result of a “clear error of
judgment” so as to constitute an arbitrary and capricious decision. Jackson, 876 S.W.2d at
110. The record reveals that the ALJ did, in fact, consider Ms. Crawford’s arguments
concerning the DMRS’s decision not to hold her position open. As to each of Ms.
Crawford’s claims, the ALJ ruled that the DMRS had acted within the scope of its authority
and discretion. In particular, the ALJ ruled that Ms. Crawford’s interpretation of civil service
protection was a “misconception of what the civil service rules provide” because “[o]nce one
exhausts all available leave, one must report for duty or be subject to dismissal.” The ALJ’s
conclusion in the initial order provides:

              19. None of Grievant’s argument[s] alter the basic facts that on
              June 28, 2003, when all of Grievant’s available leave balances
              were exhausted and Grievant had had the advantage of thirty
              (30) days of special leave without pay in addition, there was
              absolutely no assurance of when Grievant might be able to
              return to work, except that it would be months away at a
              minimum, and she was not able to return with medical clearance
              at that time. It is also clear that the Division was experiencing
              not only significant reorganization but steadily mounting work
              loads which necessitate that the Division be able to fill positions
              to complete its responsibilities. Grievant’s lack of any further
              leave resources and the speculative nature of her eventual return,
              in the context of the increasing work pressures on the Division
              substantiates the discretionary decision to deny further requests
              for special leave without pay and to terminate her for the good
              of the service.

       There is no indication in the record that the DMRS was required to hold open a
position for Ms. Crawford until she could return to work. In fact, special leave is

                                              -13-
discretionary according to the Department of Human Resources Rule 1120-6-.13. In her
testimony, Karen Haynes, Human Resources Director for the DMRS, testified that an
appointing authority typically grants an employee’s first request for special leave, as it did
with Ms. Crawford. However, Ms. Haynes testimony clearly indicates that further requests
for special leave are rarely granted, especially if the employing agency has reached the point
where it must fill the position in order to ensure that the department carries out its duties. As
noted above, the testimonies of Ms. Poff, Ms. Beiler, and Mr. Smith clearly support a finding
that the DMRS could wait no longer to fill the position of accounting manager.

        Although there is no indication in the record as to why Deputy Commissioner Mike
Morrow did not adopt the recommendation of John Kaufman to permit Ms. Crawford to work
part-time, it is a reasonable inference from the record as a whole that it was the building work
load and the need for an immediate full-time employee that prompted the decision. In his
testimony, Jeff Smith explained that Mr. Kaufman’s role in the pre-termination meeting was
“strictly to look at the situation and give us his input.” He added that “certainly we
considered his input . . . . [T]his was not something we took lightly.” There is no
requirement that the Commissioner adopt Mr. Kaufman’s recommendation. The fact that
the work load at the DMRS was mounting, coupled with the fact that Ms. Crawford’s treating
physicians could not provide a real indication of when, or if, Ms. Crawford would be able
to perform her previous job functions, provides sufficient grounds to support Deputy
Commissioner Morrow’s decision not to not adopt Mr. Kaufman’s recommendation.

                  Violations of constitutional and statutory provisions

        Ms. Crawford first argues that the DMRS unconstitutionally deprived her of her
property right in her job. Apparently, the crux of Ms. Crawford’s argument is that her
employment was terminated using disciplinary procedures, despite the fact that there was no
problem with her past job performance. Tennessee Code Annotated Section 8-30-326
provides authority for dismissal of an employee for the good of the service. Tenn. Comp. R.
& Reg. 1120-10-.6(27) also includes a list of disciplinary offenses. Ms. Crawford complains
that the August 11, 2003 letter cites the disciplinary rule instead of specifically citing the
statute, therefore insinuating that she was being dismissed because of disciplinary reasons.
The evidence in the record clearly shows that the DMRS dismissed Ms. Crawford for
legitimate business reasons, and everyone, including Ms. Crawford, acknowledged at the
hearing that she was not dismissed for her conduct. In his order, the Chancellor notes that
the Department of Human Resources has included termination of employment for the good
of the service in the disciplinary rules, but the statute indicates that the legislature intended
it for non-disciplinary reasons too. Accordingly, Ms. Crawford’s argument is a distinction
without a difference.



                                              -14-
      Examining Ms. Crawford’s argument that her right to due process was violated, the
ALJ specifically ruled:

              18. Grievant’s arguments that DMRS failed to follow proper
              procedures for utilizing the provision of “for the good of the
              service” as the basis for terminating Grievant is without merit.
              Grievant received appropriate notice, due process, consideration
              and treatment in her hearings, correspondence, dismissal letter
              and coding for rehire. If anything, the Division went out of its
              way to provide multiple opportunities for Grievant to argue her
              case and more than adequately notified Grievant at each stage of
              her status and the likelihood that she might be terminated if she
              was unable to return to work full time when her leave was
              exhausted. If any flaw in procedure existed, that flaw was
              remedied by the Level V hearing, which is conducted de novo,
              and at which time Grievant was clearly aware of the reasons for
              her termination for the good of the service.

        Ms. Crawford’s assertion that her firing was disciplinary in nature is not supported by
the record. The State’s witnesses adamantly stated that the termination of Ms. Crawford’s
employment had nothing to do with her past job performance. In fact, there is no evidence
that Ms. Crawford had ever had any disciplinary action taken against her. Ms. Crawford
acknowledged this in her own testimony, admitting that the dismissal was based on her
inability to return to work and to do her job after her leave had been exhausted.

        Moreover, Ms. Crawford’s argument that her right to procedural due process was
violated is not supported by the record. Ms. Crawford is correct that her property right in her
job entitled her to a multi-step due process procedure, under which she was able to appeal
the adverse decision at several levels, including judicial review. The record reveals that, Ms.
Crawford received all consideration by the DMRS and throughout the appeals process. Still,
the fact remains that, through no fault of her own, after Ms. Crawford exhausted all available
leave and an additional thirty days of unpaid leave, she was still unable to perform her job
full time, if at all. Under Reece, the State was not obligated to hold that position open,
especially in light of the increased work load in the department. Ms. Crawford received all
notices and had all opportunity to appeal the adverse decision. Her due process rights were
not violated under the facts presented in this record.

       In addition to the alleged violation of her due process rights, Ms. Crawford also
alleged that the DMRS violated Tennessee’s Disability Act, which is found at Tennessee
Code Annotated Section 8-50-103. Specifically, Ms. Crawford alleged that the statute was

                                             -15-
violated when she was not permitted to work on a modified schedule. Here, Ms. Crawford
reiterates her argument that the DMRS erred in not adopting Mr. Kaufman’s recommendation
of a part time schedule. For the reasons discussed in detail above, the record indicates that
Ms. Crawford was dismissed for a valid, legitimate, and important business reasons. At any
rate, nothing in the record supports a finding that her dismissal was due to any disability, per
se.

        Ms. Crawford further alleges that the DMRS violated Tennessee Code Annotated
Section 8-30-326(b) because the notice of dismissal did not outline how the service would
be benefitted by her termination of employment. Essentially, Ms. Crawford contends that
the DMRS should have explained that it was restructuring the department and that her
position had changed. We find no statutory requirement that obligates the State to inform
Ms. Crawford of this information. Under Tennessee Code Annotated Section 8-30-326(b)
“the notice of termination must outline in detail how the service will be benefitted by such
termination.” The notice of termination does just that, explaining that “because of the
critical nature of the job [Ms. Crawford] held” and “the length of time that it has been
vacant” the DMRS was moving forward to fill the position as soon as possible. In short, it
was the fact that the work was mounting and that Ms. Crawford was no longer able to
perform her job, whether the job had changed or not that prompted her dismissal for the good
of the service.

       In addition, Ms. Crawford argues that the notice of termination should have explained
that she was eligible for re-hire by the State. In its decision, the Chancery Court noted that
the DMRS should have given better notice to Ms. Crawford that she was eligible for re-hire,
but that its failure to do so was not a basis for reversal of the Commission’s decision under
Tennessee Code Annotated Section 4-5-322. As explained by Karen Haynes, because Ms.
Crawford was not dismissed for disciplinary reasons, she was eligible for re-hire. It is
undisputed that her separation was coded “46" in her personnel file, which meant that she
would be accorded all of the re-hire rights one retains with the State after a non-disciplinary
dismissal. Ms. Haynes further explained that the State only advises an employee in his or her
termination notice if he or she is not eligible for re-hire. More importantly, however, the
evidence in record shows that Ms. Crawford was aware that she was eligible for re-hire. Ms.
Haynes testified that she tried to help Ms. Crawford find a new position, and Ms. Crawford
acknowledged this fact and also the fact that she had not actively attempted to be re-hired by
the State. There is simply no evidence to suggest that Ms. Crawford was ever prevented
from applying for another position.

       For the foregoing reasons, we affirm the order of the trial court. Costs of this appeal
are assessed against the Appellant, Donna Crawford, and her surety.



                                              -16-
       _________________________________
       J. STEVEN STAFFORD, JUDGE




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