                        NOT FOR PUBLICATION WITHOUT THE
                      APPROVAL OF THE APPELLATE DIVISION
     This opinion shall not "constitute precedent or be binding upon any court."
      Although it is posted on the internet, this opinion is binding only on the
        parties in the case and its use in other cases is limited. R. 1:36-3.




                                       SUPERIOR COURT OF NEW JERSEY
                                       APPELLATE DIVISION
                                       DOCKET NO. A-0214-16T1

DAVID HOLLAND, SR.,

              Appellant,

v.

BOARD OF REVIEW, DEPARTMENT
OF LABOR AND WORKFORCE
DEVELOPMENT and CLEAN HARBORS
INDUSTRIAL SERVICES, INC.,

          Respondents.
______________________________

              Argued telephonically July 2, 2018 –
              Decided July 16, 2018

              Before Judges Yannotti and Haas.

              On appeal from the Board of Review, Department
              of Labor and Workforce Development, Docket No.
              016,725.

              Sarah Hymowitz argued the cause for appellant
              (Legal Services of New Jersey, attorneys;
              Sarah Hymowitz and Melville D. Miller, Jr.,
              on the brief).

              Andy Jong, Deputy Attorney General, argued the
              cause for respondent Board of Review (Gurbir
              S. Grewal, Attorney General, attorney; Melissa
              Dutton Schaffer, Assistant Attorney General,
              of counsel; Andy Jong, on the brief).
            Respondent Clean Harbors Industrial Services
            Inc., has not filed a brief.

PER CURIAM

       Appellant David Holland appeals from the July 29, 2016 final

decision of the Board of Review (Board), which affirmed the March

8,   2016   decision    of   the   Appeal   Tribunal    that   appellant    was

disqualified from receiving unemployment compensation benefits on

the ground that he left work voluntarily without good cause

attributable to the work.          After reviewing the record before us,

and mindful of the prevailing legal standards, we reverse and

remand to the Board for further proceedings.

       Holland is a military veteran, who began suffering back

problems after retiring from the service. His doctors have treated

this    condition      by    prescribing    muscle     relaxants   and     pain

medication.

       On March 11, 2013, Holland started working as a truck driver

for Clean Harbors Industrial Services (Clean Harbors).             During his

job interview, Holland told his employer of his pre-existing back

issues and that his condition was aggravated by heavy lifting and

manual labor.

       For the first three months of his employment, Holland drove

a specially-equipped truck to and from industrial clean-up sites.

Once at a site, he set up the truck's equipment, which included


                                       2                              A-0214-16T1
pressure washers and vacuums, and turned this equipment on and off

as needed by the other employees.         This work was not physically

taxing for Holland, and he was able to perform all his duties,

including light lifting of no more than twenty pounds.

     In   June   2013,   however,   Clean   Harbors   changed     Holland's

primary job duties when he was assigned to help other employees

dismantle an industrial plant in Newark. At this job site, Holland

only operated a truck one or two days a week because the employer

kept the vehicles parked at the site.         Instead, he now assisted

the other employees with their physical labor.        Among other tasks,

Holland   operated   a   pneumatic-type     air   hammer   used   to     clean

industrial tanks.    He had to hold this tool over his head, which

caused his back pain to flare up.       He also picked up trash, swept,

moved equipment, and repeatedly moved a 55-gallon drum, which also

caused his back problems to worsen.

     Holland attempted to make a medical appointment at a Veterans

Administration hospital, but the hospital was unable to have a

back specialist see him until July 29, 2013.           Holland continued

to work, although his pain was increasing as he attempted to

perform his new duties.      Holland testified that as a result, he

was constantly in pain and was unable to move without great

difficulty.



                                    3                                  A-0214-16T1
     On July 19, 2013, Holland told his supervisor that he could

no longer do the job and needed to address his back condition.

Holland knew that Clean Harbors did not have any less strenuous

work available, and the supervisor confirmed during their meeting

that this was the case.         The supervisor told Holland to contact

him if his condition improved in the future because he was a valued

employee and eligible for rehire.

     On July 29, 2013, the specialist at the VA hospital examined

Holland.     The specialist told Holland to avoid work involving

heavy lifting, and find a less strenuous job.              Eventually, the

doctors found that Holland had a pinched nerve and arthritis in

four of his lower back discs.          He later began a course of back

injections to address these issues.

     On    December     8,   2013,   Holland   applied   for   unemployment

benefits.    This claim was denied by a Deputy Claims Examiner, the

Appeal     Tribunal,1    and   the   Board.      Holland   appealed     this

determination.     We later granted Holland's motion for a remand

because the Deputy, the Appeal Tribunal, and the Board all failed




1
   The Appeal Tribunal hearing examiner conducted a hearing at
which Holland and his former supervisor testified.



                                       4                            A-0214-16T1
to consider Holland's documentary evidence in their respective

decisions.2

      On remand, the Appeal Tribunal conducted another hearing at

which only Holland appeared.3     Holland's attorney specifically

asked the hearing examiner to consider several of the Board's

regulations in addressing Holland's claim for benefits.

      In pertinent part, the first of these regulations, N.J.A.C.

12:17-9.3 states:

           (b) An individual who leaves a job due to a
           physical and/or mental condition or state of
           health which does not have a work-connected
           origin but is aggravated by working conditions
           will not be disqualified for benefits for
           voluntarily leaving work without good cause
           "attributable to such work," provided there
           was no other suitable work available which the
           individual could have performed within the
           limits of the disability.     When a non-work
           connected physical and/or mental condition
           makes it necessary for an individual to leave
           work due to an inability to perform the job,
           the individual shall be disqualified for
           benefits for voluntarily leaving work.

                . . . .

           (d) When an individual leaves work for health
           or medical reasons, medical certification
           shall be required to support a finding of good
           cause attributable to work.



2
    We did not retain jurisdiction.
3
  The same hearing examiner presided each time the Appeal Tribunal
considered Holland's application.

                                 5                          A-0214-16T1
     Through his attorney, Holland asserted that as set forth in

N.J.A.C. 12:17-9.3(b), he suffered from a physical disability that

preceded       his   employment    with    Clean   Harbors,    but   which    was

aggravated once his job duties changed.                 He also contended that

Clean Harbors had no other suitable work available to him at the

time he left his employment.              While Holland did not give Clean

Harbors    a    copy   of   a   medical   report   or    certification   from    a

physician at the time he left work, Holland pointed out that

N.J.A.C. 12:17-9.3(d) did not require such a submission and,

instead, merely directed a claimant to submit this supporting

documentation in connection with an application for benefits.

     In the event that the Appeal Tribunal determined that N.J.A.C.

12:17-9.3(b) was not applicable, Holland also asked the hearing

examiner to make a determination as to whether he refused new

suitable work when Clean Harbors changed his job duties at the

Newark site.         Holland argued that under N.J.A.C. 12:17-11.1, if

the new assignment constituted suitable work, he should only be

disqualified from receiving benefits for four weeks for leaving

his position.          If the new duties were unsuitable, however, he

asserted that no disqualification should apply.

     In fleshing out this legal theory, Holland maintained he was

eligible for benefits because Clean Harbors modified his work

duties and, in effect, made him a new offer of work that was

                                          6                              A-0214-16T1
unsuitable for him given his back problems.                   Holland argued that

N.J.A.C. 12:17-11.5(a)(3) defines a new offer of work as one

involving "substantially different duties, terms or conditions of

employment from those he or she agreed to perform in his or her

existing contract of hire."         As noted above, Holland's duties at

the Newark job site were much more physically demanding than those

he performed when he was first hired as a truck driver.                     Holland

alleged this work was "unsuitable" in view of "the degree of risk

involved    to   [his]    health,   safety      and   .   .    .   [his]   physical

fitness[.]"      N.J.A.C. 12:17-11.2.

     On January 20, 2016, the Appeal Tribunal again affirmed the

Deputy's    denial       of   Holland's       application      for   unemployment

benefits.     The hearing examiner's written decision was virtually

a mirror image of his original decision, even though we had

remanded the matter after concluding that decision was deficient.

     The examiner did not address any of the Board's regulations

that Holland raised in support of his application.                    Instead, he

found that Holland left work without good cause because he did not

obtain any medical documentation supporting his claim until after

he told his employer he could no longer perform the new physically-

demanding tasks at the Newark site because they were aggravating

his back condition.           As noted above, however, N.J.A.C. 12:17-

9.3(d) does not require an employee to give such documentation to

                                          7                                 A-0214-16T1
his employer.   Contrary to the testimony provided at the two

hearings, the examiner also stated that Clean Harbors did not

require Holland to perform these new assignments.

     Holland immediately asked the Appeal Tribunal to reopen the

matter so that his arguments concerning the Board's regulations

could be addressed.4     On March 8, 2016, the hearing examiner

responded by issuing a new decision which was again almost a carbon

copy of the first two.    The examiner did not mention, much less

analyze, the specific arguments Holland raised, or cite any of the

Board's regulations upon which they were based.       Instead, the

examiner found for the first time that Holland never discussed his

medical problems with his supervisor, even though there was no

factual basis in the record for that finding.         The examiner

concluded that because Holland had not had his medical appointment

with the specialist at the VA hospital before he left his job, he

"failed to show there was any medical necessity connected to his

decision to resign."

     Holland appealed this decision to the Board, and submitted

another written brief addressing the regulations he felt the Board

needed to evaluate as part of its review.   Ignoring this request,



4
   Holland submitted a written brief in support of this request,
which fully explained the legal arguments he was raising based on
the Board's regulations.

                                 8                          A-0214-16T1
the Board issued a one-page decision on July 29, 2016, affirming

the Appeal Tribunal's determination without further comment.    This

appeal followed.

     On appeal, Holland asserts that the Board erred by failing

to address his argument that he was entitled to unemployment

benefits based upon the regulations he cited in his submissions

to the Appeal Tribunal and the Board.   We agree.

     We begin by recognizing that our review of an administrative

agency decision is limited.   Brady v. Bd. of Review, 152 N.J. 197,

210 (1997).    "Unless . . . the agency's action was arbitrary,

capricious, or unreasonable, the agency's ruling should not be

disturbed."   Ibid.

     At the same time, however, an administrative agency has a

clear obligation to demonstrate through its decisions "that the

litigants have been heard and their arguments considered.   Justice

requires no less."    Bailey v. Bd. of Review, 339 N.J. Super. 29,

33 (App. Div. 2001).    Here, neither the Appeal Tribunal nor the

Board addressed Holland's arguments based on the Board's own

regulations that he had good cause to leave his position because

his new work duties were aggravating his preexisting medical

condition, and that his employer had offered him more physically-

demanding assignments he had no obligation to accept.



                                 9                          A-0214-16T1
     Instead,   the   Board   merely      adopted   the   Appeal   Tribunal's

decision, which did not even cite these regulations or accurately

relay the testimony presented at the two hearings conducted by the

hearing examiner.     In addition, the examiner did not summarize,

much less evaluate, the medical documentation Holland submitted

after he was able to be seen by the specialist at the VA hospital.

When, as here, an agency "overlook[s] or underevaluat[es] . . .

crucial evidence," a reviewing court may set aside the agency's

decision.   Trantino v. N.J. State Parole Bd., 166 N.J. 113, 192

(2001) (quoting State v. Johnson, 42 N.J. 146, 162 (1964)).               That

is clearly the appropriate course of action here.

     Accordingly,     we   reverse     the    Board's     decision   denying

Holland's application for unemployment benefits and remand for a

new consideration of his application, the facts underlying it, and

the legal arguments he has raised.             The Board shall promptly

determine whether the Appeal Tribunal should conduct a new hearing

in the matter so that the Board may address the regulations and

legal issues raised, or whether the existing record is sufficient

for the Board to render a new decision on Holland's claim.

     On remand, the Board shall also consider the Supreme Court's

recent decision in Ardan v. Bd. of Review, 231 N.J. 589 (2018),

which was obviously not available at the time of its July 29, 2016

decision.   In Ardan, the Court held that an employee is not always

                                     10                               A-0214-16T1
required to notify the employer of his or her medical condition

before leaving a position as permitted by N.J.A.C. 12:17-9.3(b),

and may not be required in every case to inquire as to whether the

employer will accommodate the limitations imposed on the employee

by that condition.   Id. at 605.

     In remanding this matter, we express no opinion on the merits

of Holland's claim for benefits, and only direct the Board to

reconsider the appeal and fully address the factual and legal

issues that the parties have presented.

     Reversed and remanded.   We do not retain jurisdiction.




                               11                          A-0214-16T1
