             UNITED STATES COURT OF APPEALS FOR VETERANS CLAIMS


                                                    NO. 13-3048

                                      CHARLOTTE RELIFORD, APPELLANT,

                                                           V.

                                        ROBERT A. MCDONALD,
                               SECRETARY OF VETERANS AFFAIRS, APPELLEE.


                              On Appeal from the Board of Veterans' Appeals

(Argued January 28, 20151                                                                Decided March 20, 2015)


         Andrew M. Carty, of New York, New York, for the appellant.

        Mark D. Gore, with whom Tammy L. Kennedy, Acting General Counsel; Mary Ann Flynn,
Assistant General Counsel; and Ronen Z. Morris, Acting Deputy Assistant General Counsel, were
on the brief, all of Washington, D.C., for the appellee.

         Before KASOLD, Chief Judge, and LANCE and DAVIS, Judges.

       KASOLD, Chief Judge, filed the opinion of the Court. LANCE, Judge, filed a concurring
opinion.

         KASOLD, Chief Judge: Mrs. Charlotte Reliford, surviving spouse of veteran Billy M.
Reliford, appeals through counsel a September 18, 2013, decision of the Board of Veterans' Appeals
(Board) that treated Mrs. Reliford as a substitute beneficiary under 38 U.S.C. § 5121A and denied
benefits for Mr. Reliford's scoliosis, hypertension, and disabilities secondary to scoliosis or
hypertension because they were not service connected. Mrs. Reliford argues that the Board erred
by processing her claim for accrued benefits under 38 U.S.C. § 5121 as a request for substitution in
her deceased husband's claim under section 5121A. The Secretary acknowledges that Mrs. Reliford
filed a claim for accrued benefits and never filed a request for substitution, but the Secretary notes


         1
            Oral argument was held on January 28, 2015, at the E. Barrett Prettyman Courthouse. The Court extends its
appreciation to the U.S. District Court for the District of Columbia and the Court of Appeals for the District of Columbia
Circuit for their hospitality.
that his action was consistent with his policy that an application for accrued benefits be treated as
a request for substitution in the underlying claim, and he argues that such a policy is a reasonable
implementation of section 5121A. A panel decision is warranted to address this issue of first
impression. See Frankel v. Derwinski, 1 Vet.App. 23, 25-26 (1990); U.S. VET. APP. INTERNAL
OPERATING PROCEDURE I(b)(2) and (4).


                                            I. FACTS
       Veteran Billy M. Reliford served honorably in the U.S. Air Force from February 1971 to May
1974. He filed a claim for VA benefits in October 2001. A December 2002 compensation and
pension examination report reflects the examiner's opinion that Mr. Reliford's hypertension began
while he was serving in the Air Force, but a February 2003 addendum reflects that additional
evidence had been brought to the examiner's attention and that the examiner changed her opinion.
A March 2003 regional office (RO) decision denied Mr. Reliford's application for disability benefits.
Mr. Reliford timely filed his Notice of Disagreement and, in support of his claim for benefits for
scoliosis, he submitted a private doctor's note stating that Mr. Reliford's scoliosis was probably
congenital and his in-service groin, hip, and knee pain "could very well be consistent with a
curvature of the spine and its side effects." Record (R.) at 567.
       A February 2007 Board decision denied Mr. Reliford's claim for benefits, and Mr. Reliford
appealed that decision to the Court, seeking remand. In 2008, the Court granted a remand for further
development of Mr. Reliford's claim for benefits. The Court found the private doctor's opinion
indicating that Mr. Reliford's scoliosis could have been aggravated by basic training was sufficient
evidence to require the Secretary to provide a medical examination on that issue and further found
that the 2002 medical examiner failed to explain why she reversed her opinion. Reliford v. Peake,
No. 07-1024, 2008 WL 5423814, at *4 (U.S. Vet. App. Dec. 31, 2008).
       Mr. Reliford died on April 13, 2009, while his claim for benefits was on remand to the
Board. The following month, Mrs. Reliford filed pro se a VA Form 21-534, "Application for
Dependency and Indemnity Compensation, Death Pension and Accrued Benefits." R. at 60-67.
Three years later, the Secretary notified Mrs. Reliford that he was "working on [her] claim for
Substitution of Claimant." R. at 57-58. The notification informed Mrs. Reliford that she "may


                                                 2
submit additional evidence in support of the appeal or waive the opportunity to submit evidence."
R. at 58.
       The Board issued a decision on July 17, 2012, that, inter alia, certified the substitution of
Mrs. Reliford for her deceased husband and remanded the matter for further development. In August
2012, the Secretary obtained a new medical opinion that it was not at least as likely as not that Mr.
Reliford's scoliosis and hypertension either began during, or were otherwise caused, by service.
       On September 18, 2013, the Board issued the decision now on appeal.


                              II. THE PARTIES' CONTENTIONS
       Mrs. Reliford asserts that she filed a claim for accrued benefits and never sought
"substitution." See 38 U.S.C. §§ 5121(a), 5121A. Therefore, she asserts that the Secretary erred by
processing her claim as a request for substitution and the Board subsequently erred by relying on
evidence the Secretary obtained and added to her husband's file after his death. In support of this
contention, she argues that section 5121A does not alter the requirement in section 5121(a) that the
record is closed after the veteran dies for accrued-benefits claims filed pursuant to section 5121. She
further notes that an accrued-benefits claim under section 5121 is a claim separate from a deceased
claimant's underlying claim for disability benefits.
       In the alternative, Mrs. Reliford contends that only a substituted claimant—and not the
Secretary—may further develop the veteran's record after the veteran has died, either through direct
submission of new evidence or by availing himself or herself of the Secretary's duty to assist.
Finally, she asserts that the Board failed to provide an adequate statement of reasons and bases for
its decision to exclude certain favorable evidence.
       The Secretary agrees that an accrued-benefits beneficiary may seek benefits directly under
section 5121 or through substitution in the underlying claim pursuant to section 5121A. He
acknowledges that Mrs. Reliford submitted a claim for accrued benefits under section 5121, but
notes that it was processed as a request for substitution in her deceased husband's claim pursuant to




                                                  3
VA policy, as reflected in VA Fast Letter 10-30. See VA Fast Letter 10-30 (Apr. 3, 2013)2
[hereinafter Fast Letter]. The Secretary argues that the procedures used to process Mrs. Reliford's
claim, as set forth in the Fast Letter, were consistent with the provisions of section 5121A and were
established in a veteran-friendly manner. Specifically, he contends that treating claims for accrued
benefits as requests for substitution fulfills the central purpose of section 5121A: namely, to
ameliorate the injustices inherent in the historical accrued-benefits process. Secretary's Brief (Br.)
at 10-11; Examining the Backlog and the U.S. Department of Veterans Affairs' Claims Processing
System: Hearing Before the H. Subcomm. on Disability Assistance and Mem'l Affairs of the H.
Comm. on Veterans' Affairs, 110th Cong. 70 (2008) (statement of MSG Kurt Priessman, U.S.A.F.
(Ret.)) (detailing the inefficiencies and hardships caused by the accrued-benefits' claims process).
The Secretary asserts that through substitution, accrued-benefits claimants are entitled to his
assistance in developing their claims, including the duty to assist the claimant by providing a VA
medical opinion. He further asserts that it was coincidental that the assistance provided in this case
did not result in evidence that substantiated Mrs. Reliford's claim, and that to accept Mrs. Reliford's
arguments would result in greater injustice for other similarly situated claimants.
        The Secretary asserts that Mrs. Reliford was notified that her claim was being processed as
a request for substitution in her deceased husband's claim and that she was advised that she could
submit additional information. He acknowledges, however, that she was not advised that she could
waive substitution and that her claim could be processed simply as an accrued-benefits claim and
decided on the record as it existed at the time of her husband's death. He also acknowledges that she
was not informed that the Secretary might further develop the claim even if she did not submit
additional evidence.
        Lastly, the Secretary argues that the Board provided an adequate statement of reasons or
bases for its decision to deny the claims on their merits.




        2
           VA Fast Letter 10-30 was first issued on August 10, 2010, and then amended April 3, 2013, a few months
before the Board issued the decision now on appeal. The amended provisions are not relevant to this appeal and all
references in the text to the Fast Letter are to the April 2013 version, unless otherwise stated.

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                                           III. ANALYSIS
        The question before the Court is whether a proper interpretation of the statutory provisions,
38 U.S.C. §§ 5121A and 5121(a), requires, or at a minimum allows, the Secretary to unilaterally
process an accrued-benefits claim solely as a request for substitution.
                                 A. Substitution and Accrued Benefits
        Accrued benefits are "periodic monetary benefits . . . to which an individual was entitled at
death under existing ratings or decisions or . . . based on evidence in the file at date of death . . . and
due and unpaid." 38 U.S.C. § 5121(a); Jones v. West, 136 F.3d 1296, 1299 (Fed. Cir. 1998); see also
Zevalkink v. Brown, 102 F.3d 1236, 1241 (Fed. Cir. 1996) ("[A]n accrued-benefits claim is
derivative of the veteran's claim for service connection, i.e., the claimant's entitlement is based on
the veteran's entitlement."); 38 C.F.R. § 3.1000 (2014).
        Pursuant to section 5121, a claim for accrued benefits is separate and distinct from the
deceased claimant's underlying claim. See Hyatt v. Shinseki, 566 F.3d 1364, 1367 (Fed. Cir. 2009)
("[A]lthough an accrued-benefits claim brought by a surviving spouse under [section 5121] is
'derivative of the veteran's claim for service connection,' it is nevertheless a separate claim based on
a separate statutory entitlement to benefits." (quoting Zevalkink, 102 F.3d at 1241)); Jackson v.
Shinseki, 26 Vet.App 460, 464 (2014). As a new claim for VA benefits, an accrued-benefits claim
is relegated to the beginning of the process, generally behind other pending claims, regardless of
where the underlying claim had been in the appeals process. See Breedlove v. Shinseki, 24 Vet.App.
7, 20 (2010) (per curiam order) ("Congress enacted the substitution statute, section 5121A, to address
the concern of delay, unfairness, and inefficiency."). Moreover, under section 5121, a determination
of whether accrued benefits should be awarded "must be determined based on evidence that was
either physically or constructively in the [deceased claimant's] file at the time of his death." Ralston
v. West, 13 Vet.App. 108, 113 (1999); see also Jackson, 26 Vet.App. at 465.
        The statutory provisions of section 5121A, on the other hand, provide those eligible for
accrued benefits with the opportunity to procedurally be substituted for deceased claimants in
pending claims, enabling the surviving accrued-benefits beneficiary to proceed in the place of the
deceased claimant to the completion of the original claim. See 38 U.S.C. § 5121A(a)(1) (providing
that, if a claimant dies while his claim is pending, an eligible person may "file a request to be


                                                    5
substituted as the claimant for the purposes of processing the claim to completion"); see also
Legislative Hearing on H.R. 1137, H.R. 3047, H.R. 3249, H.R. 3286, H.R. 3415, H.R. 3954, and
H.R. 4084 Before the Subcomm. on Disability Assistance and Memorial Affairs of the H. Comm. on
Veterans' Affairs; 110th Cong. 31 (2007) (statement of Bradley G. Mayes, Director, Compensation
and Pension Service, Veterans Benefits Administration, U.S. Department of Veterans Affairs)
(discussing substitution, which would allow a survivor to "step into the shoes of a claimant who has
passed away" and would entail VA processing the claim as if it were the claimant's). Moreover,
"under section 5121A, a decision as to entitlement to accrued benefits is not restricted to
consideration of the evidence contained in the claims file at the time of the deceased VA claimant's
death." Todd v. McDonald, 27 Vet. App. 79, 89 n.5 (2014). Otherwise stated, an eligible person
takes the place of the deceased claimant in order to process the original claim to completion, albeit
for purposes of accrued benefits.
        Thus, the two paths are closely linked, with only potential accrued-benefits beneficiaries
under section 5121 eligible for substitution under section 5121A. See 38 U.S.C. § 5121A(a)(1)
(noting that eligibility is determined under section 5121(a)); Breedlove, 24 Vet.App. at 14-15 ("[T]he
statute permits an eligible accrued-benefits beneficiary to . . . continue the merits adjudication of a
[deceased claimant's underlying] claim for disability compensation under chapter 11 even though
the [deceased claimant] has died and no longer would be able to receive the VA benefits.").
Nevertheless, it is important to note that while substitution under section 5121A continues the
deceased claimant's underlying claim, it does not create a new and independent substantive claim
for VA benefits. See Breedlove, 24 Vet.App. at 8 ("[B]ased on the enactment of section 5121A, a
veteran's chapter 11 disability benefits claim survives the death of the [claimant], not for the purpose
of providing VA benefits to a [claimant], but for purposes of furthering the processing of the claim
of an eligible accrued-benefits claimant." (emphasis added)). Rather, both section 5121 and section
5121A provide separate and distinct procedural paths for pursuing accrued benefits.
        In sum, the key distinction between the sections is that claims for accrued benefits under
section 5121 must be adjudicated "based on evidence in the file at date of death," while eligible
accrued-benefits beneficiaries substituted in the deceased claimants' underlying claims are afforded




                                                   6
the ability to further develop the record, including via the Secretary's duty to assist. Compare
38 U.S.C. § 5121(a), with 38 U.S.C. § 5121A.3
                                           B. Substitution Procedures
         As discussed above, the enactment of section 5121A provided eligible survivors a faster,
fairer, and more efficient way to process their accrued-benefits claims through substitution.
See Breedlove, 24 Vet.App. at 20 ("Congress enacted the substitution statute, section 5121A, to
address the concern of delay, unfairness, and inefficiency."). And, as the Court specifically noted
in Breedlove, a potential accrued-benefits claimant continues to have two options to further his or
her claim: (1) "[R]equest substitution and . . . carry on the appeal of a deceased veteran through the
judicial process," or (2) not request substitution, and "permit the Board decision on a deceased
veteran's claim to be vacated, and to pursue the accrued-benefits claim anew." Id.
         On August 10, 2010, the same day the Court issued its order in Breedlove, the Secretary
issued guidance on the substitution of a party under section 5121A in Fast Letter 10-30 (Aug. 10,
2010), which, as previously noted, was amended without relevance to this appeal in April 2013, a
few months before the Board decision now on appeal. See supra note 2.
         The Fast Letter provides a liberal procedure for a potential accrued-benefits beneficiary to
request substitution, including submitting "[any] communication indicating a desire to substitute for
a deceased claimant." Fast Letter at 2. Specifically, the Fast Letter states that "receipt of a VA
Form 21-534 will be accepted as both a claim for accrued benefits and a substitution request." Id.
Moreover, the Fast Letter specifically permits an accrued-benefits claimant to "waive the opportunity
to substitute/submit additional evidence in support of the claim," Fast Letter at 3 (emphasis added),
and the Secretary acknowledged during oral argument that it was possible that a person filing a claim




         3
            On February 15, 2011, the Secretary proposed a regulation pertaining to section 5121A. See 76 Fed. Reg.
8666. Commenting on the proposed regulation, the Court stated that "[t]he Secretary's proposed interpretation of [section
5121A] is that a substitute claimant–as opposed to an accrued-benefits claimant–'could submit evidence and generally
would have the same rights regarding hearings, representation, and appeals as would have applied to the claimant had
the claimant not died.'" Copeland v. Shinseki, 26 Vet.App. 86, 88 (2012) (quoting Substitution in Case of Death of
Claimant, 76 Fed. Reg. 8666, 8669 (Feb. 15, 2011)). The Secretary later promulgated a regulation, see 38 C.F.R.
§ 3.1010 (2014), that permits a claimant to waive the right to have a claim for accrued benefits treated as a request for
substitution. Because the Board decision on appeal pre-dates the regulation, however, we need not and do not further
address that regulation.

                                                           7
for accrued benefits would prefer to proceed on the record that existed at the date of the claimant's
death, and therefore may not wish to substitute for the deceased claimant.
                                            C. Application
        Neither section 5121 nor section 5121A speak directly to the issue of whether the Secretary
may treat a claim for accrued benefits as a request for substitution. The Court, however, need not
rule on whether the Secretary may or may not unilaterally process a claim for accrued benefits solely
as a request for substitution. This is because, in the instant case, the Secretary has failed to comply
with his own established procedures. See Morton v. Ruiz, 415 U.S. 199, 235 (1974) ("Where the
rights of individuals are affected, it is incumbent upon agencies to follow their own procedures.").
        At the time the Board adjudicated Mrs. Reliford's claim, the established procedure
specifically called for notice and waiver provisions. See Fast Letter at 2-3. Here, the May 2012 VA
correspondence informed Mrs. Reliford of the Secretary's intent to process her claim for accrued
benefits as a request for substitution and that she had the opportunity to submit further evidence.
However, Mrs. Reliford was never notified of her right to "waive the opportunity to substitute." Id.
at 3. Although the vast majority of accrued-benefits claimants would likely benefit from the
Secretary's liberal application of section 5121A to claims for accrued benefits, it is also the accrued-
benefits beneficiaries' procedural right under VA procedures to choose the path by which their claims
are adjudicated.
        The Court recognizes that the Secretary has attempted to provide a veteran-friendly procedure
that would enable accrued-benefits beneficiaries to more readily substitute, and that a more
restrictive procedure for requesting substitution may thwart Congress's objectives in enacting section
5121A. Nevertheless, although the Secretary notified Mrs. Reliford that she could waive the right
to submit additional evidence, he did not notify her that she could waive substitution, in
contravention of his policy. Thus, the Court holds that the Board erred by failing to follow the
Secretary's own established procedures. See Morton, supra.
        The Court is cognizant of its statutory duty to take due account of the rule of prejudicial error.
See 38 U.S.C.§ 7261(b)(2) (requiring the Court to "take due account of the rule of prejudicial error");
Shinseki v. Sanders, 556 U.S. 396, 406 (2009). Based on the particular facts of this case, we cannot
hold that the error was harmless because the Board has not yet adjudicated Mrs. Reliford's accrued


                                                    8
benefits claim against the proper factual background. See Gambill v. Shinseki, 576 F.3d 1307, 1311
(Fed. Cir. 2009) (per curiam) ("Harmless error is fully applicable to veterans' claims cases, subject
to the same principles that apply generally to harmless error analysis in other civil and administrative
cases.") (citing Sanders, 556 U.S. at 406); Wagner v. United States, 365 F.3d 1358, 1365 (Fed. Cir.
2004) ("Where the effect of an error on the outcome of a proceeding is unquantifiable, however, we
will not speculate as to what the outcome might have been had the error not occurred."); Bryant
v. Shinseki, 23 Vet.App. 488, 498 (2010) (per curiam) ("[T]he assessment of prejudice generally is
case specific, demonstrated by the appellant and based on the record."); see also Hensley v. West,
212 F.3d 1255, 1263 (Fed. Cir. 2000) ("[A]ppellate tribunals are not appropriate fora for initial fact
finding.").
        Accordingly, because the Board erred by failing to provide Mrs. Reliford with the opportunity
to waive substitution and prejudiced her by failing to adjudicate her accrued-benefits claim against
the proper factual background, the Board decision on appeal will be set aside and remanded for
adjudication of Mrs. Reliford's claim based on the file as it existed at the time of her husband's
death.4 See Tucker v. West, 11 Vet.App. 369, 374 (1998) (holding that remand is the appropriate
remedy where, inter alia, "the Board has incorrectly applied the law"); see also Bernard v. Brown,
4 Vet.App. 384, 394 (1993) (holding the Board must either obtain a waiver or determine whether a
claimant will be prejudiced by the Board's adjudication of a question or issue in an appeal not
otherwise decided by the RO, otherwise it must remand for the RO to decide the question in the first
instance); cf. Beverly v. Nicholson, 19 Vet.App. 394, 405-06 (2005) (holding that the "existence of
our jurisdiction turns on whether the claim was reasonably raised to the Board" and remanding for
determination of whether the claim was reasonably raised, when there was an evidentiary factual
basis therefor). These matters are to be provided expeditious treatment on remand. See 38 U.S.C.
§ 7112.
        Based on the foregoing, the Court need not at this time address Mrs. Reliford's arguments
that the Secretary may not unilaterally further develop the deceased claimant's claim after the
claimant has died and an accrued-benefits beneficiary is substituted under section 5121A or that the


        4
        We note that at the time of Mr. Reliford's death, the file included the Court's December 2008 single-judge
memorandum decision. Reliford v. Peake, No. 07-1024, 2008 WL 5423814, at *4 (U.S. Vet. App. Dec. 31, 2008).

                                                        9
Board's statement of reasons and bases was inadequate. See Dunn v. West, 11 Vet.App. 462, 467
(1998) (remand of appellant's claim under one theory moots the remaining theories advanced on
appeal).


                                        IV. CONCLUSION
       Upon consideration of the foregoing, the September 18, 2013, Board decision is SET ASIDE
and the matter is REMANDED to the Board for further proceedings consistent with this decision.


       LANCE, Judge, concurring: I fully concur in the Court's holding that "section 5121 and
section 5121A provide separate and distinct procedural paths for pursuing accrued benefits." Ante
at 6. I write separately to highlight only that the Court's jurisdiction to remand this matter is
predicated on the claim for benefits sought that was adjudicated—albeit incorrectly pursuant to
section 5121A—in the decision on appeal: Mrs. Reliford's entitlement to accrued benefits. The
majority's passing citation to Beverly v. Nicholson, 19 Vet.App. 394, 405-06 (2005), is both
inapposite to the Court's holding in this case and confusing.
       As the only claim adjudicated by the Board was that of Mrs. Reliford's entitlement to accrued
benefits, Beverly is inapposite, as the issue of "'whether the claim was reasonably raised to the
Board'" is not implicated here. Ante at 9 (quoting Beverly, 19 Vet.App. at 405). Moreover, since
Beverly was issued, the en banc court ruled in Jarrell v. Nicholson that the Court could exercise
jurisdiction over a claim only if it had been decided by the Board in a valid decision. 20 Vet.App.
326, 331 (2006) (en banc). Moreover, Beverly was premised on an interpretation of the U.S. Court
of Appeals for the Federal Circuit's decision in Andrews v. Nicholson, 421 F.3d 1278, 1282 (Fed.
Cir. 2005), which was later rejected in Ingram v. Nicholson, 21 Vet.App. 232, 255 (2007). Our
jurisdiction is explicitly limited by congressional mandate to final Board decisions. See 38 U.S.C.
§ 7252(a); see Jarrell, 20 Vet.App. at 331 (both the Court and the Board lack jurisdiction over a
claim not first presented to and adjudicated by the RO). Inasmuch as our jurisdiction requires a valid
Board decision and a claim is not decided unless there is a "decision [that] discusses a claim in terms
sufficient to put the claimant on notice that it was considered and rejected," Ingram, 21 Vet.App.
at 255, Beverly cannot stand for the proposition that an appeal of a Board decision is a general


                                                  10
license for a claimant to scour his file and seek the Court's intervention as to every potential claim
or appeal that might have occurred over the years. The majority's cursory suggestion otherwise in
dicta is misplaced and confusing.5
         To be clear, the Court's decision should not be read as holding that a separate "section
5121(a)" claim for accrued benefits remains pending and unadjudicated by the RO. If that were the
case, the Court would lack jurisdiction to remand such a claim to the Board; the appropriate remedy
would be vacatur and dismissal of the Board's decision on appeal. Instead, the Court correctly
remands Mrs. Reliford's claim for accrued benefits to be processed in accordance with section
5121(a).




         5
             Additionally, the Board, on remand in this case, should not be confused by the Court's parenthetical reference
to a remand "for [a] determination of whether [a] claim was reasonably raised, when there was an evidentiary factual
bases therefore." Ante at 9. The Court is remanding this matter "for adjudication of Mrs. Reliford's claim based on the
file as it existed at the time of her husband's death." Id. at 9. The Court is not remanding—and indeed cannot remand—
this matter for a determination of whether a claim was reasonably raised. See Jarrell, 20 Vet.App. at 331; see also
DiCarlo v. Nicholson, 20 Vet.App. 52, 56 (2006) (holding that the proper procedure for a claimant to pursue "a claim
believed to be unadjudicated (and for which there is no final decision that arguably failed to consider the claim) is to
pursue a resolution of the original claim, e.g., seek issuance of a final RO decision with proper notification of appellate
rights and initiate" a Notice of Disagreement).

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