Filed 4/8/13 Trabert v. Consumer Portfolio Services CA4/1
                      NOT TO BE PUBLISHED IN OFFICIAL REPORTS
California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for
publication or ordered published, except as specified by rule 8.1115(b). This opinion has not been certified for publication
or ordered published for purposes of rule 8.1115.


                    COURT OF APPEAL, FOURTH APPELLATE DISTRICT

                                                  DIVISION ONE

                                           STATE OF CALIFORNIA



SHAUN TRABERT,                                                      D060491

         Plaintiff and Respondent,

         v.                                                         (Super. Ct. No. 37-2010-00096763-
                                                                     CU-BT-CTL)
CONSUMER PORTFOLIO SERVICES,
INC.,

         Defendant and Appellant.


         APPEAL from an order of the Superior Court of San Diego County, John S.

Meyer, Judge. Reversed with directions.


         Consumer Portfolio Services, Inc. (Portfolio) appeals an order denying its petition

to compel arbitration of its lawsuit with Shaun Trabert. Portfolio contends the court erred
by determining the arbitration clause in an automobile purchase contract was

unconscionable and therefore unenforceable. We reverse with directions.1

                   FACTUAL AND PROCEDURAL BACKGROUND

       In August 2008, Trabert purchased a used 2007 Chevrolet Malibu from a Honda

dealer under an installment sale contract requiring Trabert to make monthly payments.

The total purchase price of the vehicle was $16,709.87. Trabert made a downpayment of

$1,500, and the remainder was financed by the dealer at 18.45 percent interest. The

dealer then assigned the contract to Portfolio.

       Portfolio later repossessed the vehicle when Trabert stopped making the monthly

payments. After Portfolio provided Trabert with a statutory notice of intent to sell the

vehicle (NOI), Portfolio sold the vehicle and then sought a deficiency balance of

approximately $6,900.

       On July 2010, Trabert filed a class action complaint alleging that Portfolio failed

to provide notices required by law, including a proper NOI. Trabert alleged Portfolio

violated the Consumer Legal Remedies Act (Civ. Code, § 1750 et seq.) and the Unfair

Competition Law (Bus. & Prof. Code, § 17200). Trabert sought to represent a class of

California residents whose vehicles were repossessed by, or surrendered to, Portfolio, and

against whom Portfolio had asserted a deficiency claim.


1      Many of the same legal issues in this case are before the California Supreme Court
in two pending cases. (Sanchez v. Valencia Holding Co., LLC (2011) 201 Cal.App.4th
74, review granted Mar. 21, 2012, S199119 (Sanchez); Goodridge v. KDF Automobile
Group, Inc. (2012) 209 Cal.App.4th 325, review granted Dec. 19, 2012 [briefing deferred
pending Sanchez case].) This case involves the same form contract that was at issue in
the Sanchez and Goodridge cases.
                                              2
       Several months later, Portfolio moved to compel arbitration based on an

arbitration clause in Trabert's purchase agreement. Portfolio attached a copy of the

agreement, which was a single sheet about 26 inches long with numerous provisions in

small print on the front and back side. The arbitration provision is located on the bottom

of the back side and is outlined in black lines, as are several other provisions. The

arbitration provision is printed in at least 8-point type. Trabert signed the contract on

about 10 places on the front side, but there are no signatures or initials by Trabert on the

back of the contract.

       The arbitration provision reads as follows:

                        "ARBITRATION CLAUSE
         PLEASE REVIEW-IMPORTANT-AFFECTS YOUR LEGAL RIGHTS

"1. EITHER YOU OR WE MAY CHOOSE TO HAVE ANY DISPUTE BETWEEN US
DECIDED BY ARBITRATION AND NOT IN COURT OR BY JURY TRIAL.
"2. IF A DISPUTE IS ARBITRATED, YOU WILL GIVE UP YOUR RIGHT TO
PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY
CLASS CLAIM YOU MAY HAVE AGAINST US INCLUDING ANY RIGHT TO
CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL
ARBITRATIONS.
"3. DISCOVERY AND RIGHTS TO APPEAL IN ARBITRATION ARE GENERALLY
MORE LIMITED THAN IN A LAWSUIT, AND OTHER RIGHTS THAT YOU AND
WE WOULD HAVE IN COURT MAY NOT BE AVAILABLE IN ARBITRATION.

"Any claim or dispute, whether in contract, tort, statute or otherwise (including the
interpretation and scope of this Arbitration Clause, and the arbitrability of the claim or
dispute), between you and us or our employees, agents, successors or assigns, which
arises out of or relates to your credit application, purchase or condition of this vehicle,
this contract or any resulting transaction or relationship (including any such relationship
with third parties who do not sign this contract) shall, at your or our election, be resolved
by neutral, binding arbitration and not by a court action. If federal law provides that a
claim or dispute is not subject to binding arbitration, this Arbitration Clause shall not
apply to such claim or dispute. Any claim or dispute is to be arbitrated by a single
arbitrator on an individual basis and not as a class action. You expressly waive any right
you may have to arbitrate a class action. You may choose one of the following

                                              3
arbitration organizations and its applicable rules: the National Arbitration Forum . . .
(www.arbforum. com), the American Arbitration Association . . . (www.adr.org), or any
other organization that you may choose subject to our approval. You may get a copy of
the rules of these organizations by contacting the arbitration organization or visiting its
website.
"Arbitrators shall be attorneys or retired judges and shall be selected pursuant to the
applicable rules. The arbitrator shall apply governing substantive law in making an
award. The arbitration hearing shall be conducted in the federal district in which you
reside. . . . We will advance your filing, administration, service or case management fee
and your arbitrator or hearing fee all up to a maximum of $2500, which may be
reimbursed by decision of the arbitrator at the arbitrator's discretion. Each party shall be
responsible for its own attorney, expert and other fees, unless awarded by the arbitrator
under applicable law. If the chosen arbitration organization's rules conflict with this
Arbitration Clause, then the provisions of this Arbitration Clause shall control. The
arbitrator's award shall be final and binding on all parties, except that in the event the
arbitrator's award for a party is $0 or against a party is in excess of $100,000, or
includes an award of injunctive relief against a party, that party may request a new
arbitration under the rules of the arbitration organization by a three-arbitrator panel.
The appealing party requesting new arbitration shall be responsible for the filing fee and
other arbitration costs subject to a final determination by the arbitrators of a fair
apportionment of costs. Any arbitration under this Arbitration Clause shall be governed
by the Federal Arbitration Act (9 U.S.C. § 1 et. seq.) and not by any state law concerning
arbitration.
"You and we retain any rights to self-help remedies, such as repossession. You and we
retain the right to seek remedies in small claims court for disputes or claims within that
court's jurisdiction, unless such action is transferred, removed or appealed to a different
court. Neither you nor we waive the right to arbitrate by using self-help remedies or
filing suit. Any court having jurisdiction may enter judgment on the arbitrator's award.
This Arbitration Clause shall survive any termination, payoff or transfer of this contract.
If any part of this Arbitration Clause, other than waivers of class action rights, is deemed
or found to be unenforceable for any reason, the remainder shall remain enforceable. If a
waiver of class action rights is deemed or found to be unenforceable for any reason in a
case in which class action allegations have been made, the remainder of this Arbitration
Clause shall be unenforceable." (Italics added.)

       In August 2011, Trabert filed an opposition to Portfolio's motion, arguing: (1)

Portfolio did not meet its burden to produce admissible evidence of a valid and

enforceable arbitration clause; and (2) the arbitration provision was procedurally and

substantively unconscionable. On the substantive unconscionability claim, Trabert raised


                                             4
several arguments, including that the agreement was not mutual because it excluded

certain remedies (small claims court and repossession) that would be used only by

Portfolio.2

       Trabert presented evidence that the National Arbitration Forum no longer

administers consumer arbitrations and submitted documents relating to the American

Arbitration Association (AAA) rules and fee schedules. Trabert also submitted the

declaration of his counsel, who said that arbitrator and expert fees "usually run in the

$400 and $600 per hour range" and that "[f]iling and service fees alone for arbitration are

often well in excess of $2,500." Trabert's counsel also said that based on his extensive

experience, he has "found that the vast majority of car dealers in California use an

arbitration clause"; consumers are generally "surprised" regarding the existence of this

clause on the back of the preprinted contract document; and he has "never seen a

dealership allow a customer to change pre-printed language on a contract, even if asked."

       In reply, Portfolio argued that even if there was a minimal level ("a 'bit' ") of

procedural unconscionability based on the nature and form of the purchase agreement,

the challenged provisions were not substantively unconscionable.

       After considering the parties' submissions and conducting a hearing, the court

denied Portfolio's motion to compel arbitration based on its conclusion that the provision




2      Although the provision contained a class action waiver, Trabert did not argue the
waiver was unconscionable. (See AT&T Mobility LLC v. Concepcion (2011) __ U.S. __
[131 S.Ct. 1740] (Concepcion).)
                                              5
was substantively and procedurally unconscionable. The court explained its reasoning as

follows:

           "[T]he plaintiff was not given a meaningful opportunity to negotiate
           or reject the terms of the contract. . . . [¶] The clause is contained on
           the back of a lengthy contract of adhesion. The contract document
           contains single-spaced small print and measures over 2 feet in
           length. Furthermore, the placement of the arbitration clause is
           questionable. A review of the contract shows that Plaintiff was
           required to review and sign in ten different locations on the front of
           the contract before the contract was operative. Nothing on the back
           of the contract, which includes the arbitration clause, required a
           signature or even initials. While the front of the contract states 'you
           acknowledge that you have read both sides of this contract, including
           the arbitration clause on the reverse side,' this particular notification
           did not require Plaintiff to sign or initial that he read or even saw it.
           The failure to draw attention to the provision via signature or initials
           is questionable and contributes to the procedural unconscionability
           of the arbitration clause.

           "The Court considers the arbitration clause substantively
           unconscionable for several reasons. In addition to the arguments set
           forth by Plaintiff, the terms of the clause are one-sided. For
           instance, it states '[y]ou and we retain any rights to self-help
           remedies, such as repossession,' which provides a benefit to
           Defendant only. Additionally, '[y]ou and we retain the right to seek
           remedies in small claims court for disputes or claims within that
           court's jurisdiction. . . .' Again, this fails to assist a plaintiff seeking
           injunctive relief, which is unavailable in small claims court.
           Additionally, it states '[n]either you nor we waive the right to
           arbitrate by using self-help remedies or filing suit,' which again
           provides Defendant with significant tactical and remedial advantages
           unavailable to Plaintiff."3

       Portfolio filed a notice of appeal in September 2011. While the appeal was

pending, the California Supreme Court granted petitions for review of two Court of


3      The court also found the arbitration clause was illusory because it "does not really
mandate arbitration of disputes." Trabert does not suggest this finding provides an
alternate basis to uphold the court's order. We thus do not further discuss this finding.
                                                6
Appeal decisions (Sanchez and Goodridge) in which the courts held the same arbitration

provision was substantively and procedurally unconscionable. (See fn. 1, ante.) This

court authored the Goodridge decision. Additionally, several federal courts (in

unpublished decisions) found identical arbitration provisions in vehicle sale contracts to

be unconscionable (see, e.g., Trompeter v. Ally Financial, Inc. (N.D.Cal. June 1, 2012,

No. C 12-00392 CW) 2012 WL 1980894 (Trompeter); Lau v. Mercedes-Benz USA, LLC

(N.D.Cal., Jan. 31, 2012, No. CV 11-1940 MEJ) 2012 WL 370557 (Lau); see also Mance

v. Mercedes-Benz USA (N.D.Cal., Sept. 28, 2012, No. CV 11-03717 LB) 2012 WL

4497369 [substantively but not procedurally unconscionable]), and at least one California

Court of Appeal (in a published decision) rejected an unconscionability challenge (Flores

v. West Covina Auto Group, LLC (2013) 212 Cal.App.4th 895).

                                        DISCUSSION

                               I. Applicable Legal Principles

       The parties' agreement is expressly governed by the Federal Arbitration Act

(FAA), which reflects a strong federal policy favoring the enforcement of arbitration

agreements. Under the FAA, arbitration agreements "shall be valid, irrevocable, and

enforceable save upon such grounds as exist at law or in equity for the revocation of any

contract." (9 U.S.C. § 2.) State laws inconsistent with the federal act's provisions and

objectives are preempted. (Perry v. Thomas (1987) 482 U.S. 483, 489.)

       In 2011, the United States Supreme Court reiterated the strong public policy

favoring the enforceability of arbitration agreements under the FAA and reaffirmed that a

state law contract defense is unenforceable if it applies only to arbitration or if it derives

                                               7
its meaning from the fact that an agreement to arbitrate is at issue. (Concepcion, supra,

131 S.Ct. at pp. 1745-1746.) The court further made clear that the principal purpose of

the FAA is to " 'ensur[e] that private arbitration agreements are enforced according to

their terms.' " (Id. at p. 1748.) However, the Supreme Court also recognized that state

laws regarding arbitration are enforceable to the extent they are not in conflict with the

FAA. (Ibid.; see Doctor's Associates, Inc. v. Casorotto (1996) 517 U.S. 681, 687; Truly

Nolen of America v. Superior Court (2012) 208 Cal.App.4th 487, 498.)

       One basis for revoking a contract under California law is a showing that the

contract is unconscionable. This unconscionability defense is codified in Civil Code

section 1670.5, subdivision (a), which states: "If the court as a matter of law finds the

contract or any clause of the contract to have been unconscionable at the time it was

made the court may refuse to enforce the contract, or it may enforce the remainder of the

contract without the unconscionable clause . . . ."

       Following Concepcion, the California Supreme Court reaffirmed that this statutory

unconscionability defense " 'may be applied to invalidate arbitration agreements without

contravening' the FAA." (Pinnacle Museum Tower Assn. v. Pinnacle Market

Development (US), LLC (2012) 55 Cal.4th 223, 246 (Pinnacle).) The Pinnacle court also

reiterated well-settled principles governing the analysis of unconscionability claims under

California law: "Unconscionability consists of both procedural and substantive elements.

The procedural element addresses the circumstances of contract negotiation and

formation, focusing on oppression or surprise due to unequal bargaining power.

[Citations.] Substantive unconscionability pertains to the fairness of an agreement's

                                              8
actual terms and to assessments of whether they are overly harsh or one-sided.

[Citations.] A contract term is not substantively unconscionable when it merely gives

one side a greater benefit; rather, the term must be 'so one-sided as to "shock the

conscience." ' [Citation.] [¶] The party resisting arbitration bears the burden of proving

unconscionability. [Citations.] Both procedural unconscionability and substantive

unconscionability must be shown, but 'they need not be present in the same degree' and

are evaluated on ' "a sliding scale." ' [Citation.] '[T]he more substantively oppressive the

contract term, the less evidence of procedural unconscionability is required to come to the

conclusion that the term is unenforceable, and vice versa.' [Citation.]" (Id. at pp. 246-

247.)4

         Unconscionability is ultimately a question of law, which we review de novo when

no meaningful factual disputes exist as to the evidence. (Parada v. Superior Court

(2009) 176 Cal.App.4th 1554, 1567.) We review the court's resolution of disputed facts

for substantial evidence. (Ibid.) When the trial court makes no express findings, we infer

that it made every implied factual finding necessary to support its order and review those

implied findings for substantial evidence. (Ibid.)




4       Although the Pinnacle court did not specifically discuss the Concepcion decision
in its unconscionability analysis, Concepcion's impact on this state's unconscionability
rules is before the California Supreme Court in the Sanchez case. (See fn. 1, ante.) Until
our high court provides different standards, we adhere to settled rules for enforcing
arbitration agreements. (See Lau, supra, 2012 WL 370557, p. *7 ["Concepcion does not
affect the traditional analysis used to determine whether an arbitration clause is
unconscionable"].)
                                             9
                            II. Procedural Unconscionability

       Procedural unconscionability requires oppression or surprise. " 'Oppression arises

from an inequality of bargaining power that results in no real negotiation and an absence

of meaningful choice.' [Citation.] Surprise is defined as ' "the extent to which the

supposedly agreed-upon terms of the bargain are hidden in the prolix printed form drafted

by the party seeking to enforce the disputed terms." ' [Citation.]" (Gatton v. T-Mobile

USA, Inc. (2007) 152 Cal.App.4th 571, 581, fn. omitted (Gatton).)

       On the record before us, we conclude there is a reasonable basis supporting the

trial court's findings of oppression and surprise. The industry-drafted purchase

agreement is contained on a lengthy two-sided preprinted form that is about two feet

long. Both sides of the agreement are filled with legal verbiage and numerous

admonishments. The arbitration provisions are on the bottom of the back side of the

form. Trabert signed the front of the document in about 10 different places, but there are

no signatures on the back of the document, nor is there any indication that Trabert saw or

read the back of the document containing the arbitration provisions. Numerous courts

have found contract provisions to be procedurally unconscionable under similar

circumstances. (See, e.g., Gutierrez v. Autowest, Inc. (2003) 114 Cal.App.4th 77, 89

(Gutierrez); Newton v. American Debt Services, Inc. (N.D.Cal. 2012) 854 F.Supp.2d 712,

724; Trompeter, supra, 2012 WL 1980894, pp. *3-*4; Lau, supra, 2012 WL 370557, pp.

*8-*9; see also Gatton, supra, 152 Cal.App.4th at pp. 581-586.)

       As its primary appellate argument, Portfolio contends Trabert did not meet his

burden to show surprise or oppression because he never filed a declaration explaining the

                                            10
circumstances surrounding his execution of the purchase agreement. We agree the

specific facts of the transaction are highly relevant in determining the existence and

degree of procedural unconscionability. However, under the particular circumstances

here, the absence of a declaration is not fatal to Trabert's procedural unconscionability

challenge.

        First, Portfolio forfeited the argument by failing to raise it in the trial court

proceedings. Although Portfolio mentioned in a footnote in its trial court reply brief that

Trabert had not presented evidence to dispute Portfolio's claim that he had choices with

respect to the purchase decision, Portfolio never argued that Trabert could not establish

procedural unconscionability unless he submitted a declaration discussing the facts

surrounding his execution of the agreement. On this record, Trabert did not have a fair

opportunity to respond factually to Portfolio's argument and thus we deem the argument

to be waived. (See Dowling v. Farmers Ins. Exchange (2012) 208 Cal.App.4th 685, 696-

697.)

        Additionally, the courts have recognized that "[a]bsent unusual circumstances,

evidence that one party has overwhelming bargaining power, drafts the contract, and

presents it on a take-it-or-leave-it basis is sufficient to demonstrate procedural

unconscionability . . . , even if the other party has market alternatives." (Lona v.

Citibank, N.A. (2011) 202 Cal.App.4th 89, 109; accord, Gatton, supra, 152 Cal.App.4th

at p. 586; Pardee Construction Co. v. Superior Court (2002) 100 Cal.App.4th 1081,

1088-1090.) The record before us supports that Trabert was the substantially weaker

party in the transaction. Trabert purchased a used vehicle for $16,709.87 at 18.45 percent

                                                11
interest from a retail automobile dealer, and the sales contract was a preprinted standard

industry form document. Even without a supporting declaration, it is reasonable to infer

that the transaction was the typical consumer-dealer contract with standard terms dictated

by the automobile dealership and presented on a "take-it-or-leave-it" basis. This was

supported by Trabert's counsel's declaration (which was unchallenged by Portfolio in the

proceedings below) that in the typical automobile purchase transaction, dealers do not

allow customers to modify preprinted language or engage in negotiation over the

nonprice terms.

       In this regard, Portfolio's reliance on Crippen v. Central Valley RV Outlet (2004)

124 Cal.App.4th 1159 is misplaced. In Crippen, the plaintiff purchased a used motor

home from a dealer under a contract that contained an arbitration agreement on a separate

attached page. (Id. at pp. 1162-1163, 1165.) The court found the plaintiff failed to meet

his burden to show procedural unconscionability based on two factors. (Id. at pp. 1165-

1166.) First, the plaintiff did not "introduce or rely on any evidence of the circumstances

surrounding the execution of the agreement, so he could not show inequality of

bargaining power, lack of negotiation, or lack of meaningful choice." (Id. at p. 1165.)

Second, the court found the form of the document did not "show any procedural

unconscionability" because the "[a]rbitration [a]ddendum was not set in small type or

hidden in a prolix form. It was printed on a separate page, in ordinary type, with

'Arbitration Addendum' on top, and was signed separately by plaintiff." (Id. at p. 1165,

italics added.)



                                            12
       The circumstances here are materially different. Unlike the purchase of a motor

home, it can be reasonably presumed that when a consumer purchases a used vehicle for

$16,709.87 with 18.45 percent interest under an industry-drafted contract, the consumer

was the economically weaker party and had no meaningful opportunity to negotiate the

standard terms (other than price). (See Concepcion, supra, 131 S.Ct. at p. 1750 ["the

times in which consumer contracts were anything other than adhesive are long past"].)

Equally significant, this case differs from Crippen because the arbitration clause in

Crippen was plainly set forth on a separate page and was separately acknowledged and

signed by the plaintiff. Here, the arbitration clause was on the back page on a prolix form

with no space for a signature or acknowledgment by the buyer.

       Portfolio alternatively argues that Trabert could not have been "surprised" by the

arbitration requirement because a clause on the front side of the contract "alerted" him to

the arbitration provision on its reverse side. Specifically, towards the bottom of the front

side of the form and on the far right of the printed page, the following provision appears

in capital letters (although in substantially smaller type than what appears here):

          "YOU AGREE TO THE TERMS OF THIS CONTRACT. YOU
          CONFIRM THAT BEFORE YOU SIGNED THIS CONTRACT,
          WE GAVE IT TO YOU, AND YOU WERE FREE TO TAKE IT
          AND REVIEW IT. YOU ACKNOWLEDGE YOU HAVE READ
          BOTH SIDES OF THIS CONTRACT, INCLUDING THE
          ARBITRATION CLAUSE ON THE REVERSE SIDE. BEFORE
          SIGNING BELOW, YOU CONFIRM THAT YOU RECEIVED A
          COMPLETELY FILLED-IN COPY WHEN YOU SIGNED IT."

       The trial court did not err in finding this clause would not have notified a

reasonable consumer of the existence of the arbitration clause. There is no provision for


                                             13
Trabert's signature or initials under or adjacent to that language. Rather, his signature

appears on the opposite side of the page under a larger, boxed-in provision regarding the

lack of a cooling-off period that appears to the left of the quoted language in the two-

thirds width of the page adjacent to the left margin. Contrasted with the numerous

signature lines on the front of the document, the lack of such lines adjacent to this

provision or next to the arbitration provision on the back of the document supports a

conclusion that the arbitration provision was not presented in a manner that would trigger

the consumer to review the detailed arbitration rules before signing the purchase

agreement.

       Portfolio argues that automobile dealers are statutorily mandated to include

copious amounts of information in a sales contract and the contract here satisfies the legal

requirements regarding content and print size. (See Civ. Code, §§ 2982, 2981.9.)

Although we agree with these observations, there is no statutory requirement that the

arbitration provision be placed on the bottom of the back of the form without any

provision for a consumer signature or initials to ensure the buyer has read and/or

understood the provision. Because the arbitration provision was contained on the back of

the contract containing dense contractual language without any evidence that Trabert

would have been reasonably alerted to this clause before signing and consenting to the

agreement, the record supports a finding that Trabert was surprised by the provision.5



5      In reaching our procedural unconscionability conclusion, we do not find material
the fact that the contract did not attach the specific rules that would govern an arbitration.
The omission of these rules does not contribute to our unconscionability finding.
                                              14
       Based on the nature of the transaction, the form contract, the specific location of

the arbitration provision within that contract, and counsel's declaration, we conclude there

was a sufficient showing of oppression and surprise to establish a moderate level of

procedural unconscionability. However, this is not the end of the analysis because a

contract is unconscionable only if it is both procedurally and substantively

unconscionable.

                            III. Substantive Unconscionability

       Portfolio contends the court erred in finding the arbitration provision substantively

unconscionable. Trabert counters that several portions of the arbitration agreement are

one-sided and unduly oppressive: three concern the finality of the arbitrator's decision

and one concerns the parties' rights to seek relief outside the arbitration process thorough

self-help remedies or small claims court.

       We reject Trabert's contention regarding the self-help and small claims court

remedies. As explained, there is nothing unfair or unreasonable in allowing the parties to

retain their rights to these remedies outside the arbitration process. But we conclude the

other challenged provisions pertaining to the finality of the arbitration decision are

moderately unconscionable because they primarily benefit the economically stronger

party and substantially burden the weaker party. Viewing together the moderate levels of

procedural and substantive unconscionability, we determine these provisions cannot be

enforced. However, because the objectionable provisions are contained solely in two

sentences of the lengthy arbitration agreement and pertain to a single part of the

arbitration clause (concerning the finality of the arbitration award), they can potentially

                                             15
be severed from the remaining portions of the agreement. We thus remand for the trial

court to exercise its discretion on the severance issue.

                  A. Summary of Substantive Unconscionability Standard

       "Substantive unconscionability pertains to the fairness of an agreement's actual

terms and to assessments of whether they are overly harsh or one-sided. [Citations.] A

contract term is not substantively unconscionable when it merely gives one side a greater

benefit; rather, the term must be 'so one-sided as to "shock the conscience." ' [Citation.]"

(Pinnacle, supra, 55 Cal.4th at p. 246.) Moreover, even though a provision is unduly

one-sided, it may not be unconscionable when the party who is imposing the provision

offers a legitimate business justification based on " 'business realities.' " (Armendariz v.

Foundation Health Psychcare Services, Inc. (2000) 24 Cal.4th 83, 117-118.) However,

" 'unless the "business realities" that create the special need for such an advantage are

explained in the contract itself,' " they " 'must be factually established.' " (Id. at p. 117.)

In conducting the substantive unconscionability analysis, we are required to consider the

circumstances at the time the agreement was executed, and not the particular dispute

between the parties. (Civ. Code, § 1670.5; American Software, Inc. v. Ali (1996) 46

Cal.App.4th 1386, 1391.)

       In our prior Goodridge decision, we expressly declined to apply the "shock the

conscience" standard in examining whether the arbitration provision was unconscionable

because it was so one-sided. (See fn. 1, ante.) However, the California Supreme Court

has since made clear that this standard governs the substantive unconscionability

analysis. (Pinnacle, supra, 55 Cal.4th at p. 246.) Following Pinnacle, we apply the

                                               16
"shock the conscience" standard and recognize that it imposes a significant burden on a

party seeking to prevail on an unconscionability claim. Thus, our analysis in this case

differs somewhat from our analysis in the Goodridge case.

                         B. Self-Help and Small Claims Remedies

       The final paragraph of the arbitration provision begins: "You and we retain any

rights to self-help remedies, such as repossession. You and we retain the right to seek

remedies in small claims court for disputes or claims within that court's jurisdiction,

unless such action is transferred, removed or appealed to a different court. Neither you

nor we waive the right to arbitrate by using self-help remedies or filing suit."

       Trabert contends this provision, in practical effect, benefits only Portfolio because

car dealers/creditors are the only parties that use self-help remedies (i.e., repossession).

We agree repossession is a common recourse for sellers against a defaulting buyer, and

buyers do not have an equivalent self-help remedy. However, the exclusion of this

remedy from the scope of arbitration is not oppressive or unfair because self-help

remedies are, by definition, outside the judicial system. In other words, the fact that the

buyer has no corresponding self-help remedy is not a consequence of the arbitration

agreement. Under the applicable statutes and the parties' contract, a seller has the right to

repossess a vehicle when the buyer defaults and required payments are not being made.

(See Civ. Code, § 2983.3, subd. (b).) The creditor may exercise its rights to this self-help

remedy without bringing this claim to court. There is nothing harsh or one-sided about

exempting repossession from arbitration when it is exempt from the judicial process. To

the extent the seller/creditor seeks to obtain a deficiency after the repossession and sale,

                                              17
this is not a self-help remedy, and the seller/creditor could elect to bring any such claim

in the arbitration process.

       In this respect, Trabert's reliance on Flores v. Transamerica HomeFirst, Inc.

(2001) 93 Cal.App.4th 846 is misplaced. In Flores, the plaintiffs obtained a reverse

mortgage on their home from the defendant lender. (Id. at p. 849.) The loan documents

contained a broad arbitration clause requiring arbitration of all disputes between the

parties, except the agreement preserved the lender's right to "foreclose against the

Property (whether judicially or non-judicially . . . ), to exercise self-help remedies such as

set-off, or to obtain injunctive relief for the appointment of a receiver." (Id. at p. 850,

italics added.) The court found this broad exclusion unconscionable because the lender

was not required to bring any of its claims to arbitration and the "clear implication is that

[the lender] has attempted to maximize its advantage by avoiding arbitration of its own

claims." (Id. at p. 855.)

       Flores does not support Trabert's argument that the self-help exclusion renders the

arbitration clause here unconscionable. The Flores arbitration agreement exempted from

arbitration not only claims outside the judicial process (nonjudicial foreclosure) but also

claims that must be brought in court (judicial foreclosure). Thus, the broad exclusion

affirmatively provided the lender with the unilateral opportunity to bring certain of its

claims in court, even during the pendency of the arbitration process. The exemption for

true self-help remedies (i.e., repossession) does not have a similar effect because the

remedy is by definition already outside the judicial process.



                                              18
       Moreover, the recent Pinnacle decision creates some doubt as to the continuing

validity of the Flores court's reasoning. (Pinnacle, supra, 55 Cal.4th at pp. 246-250.) In

Pinnacle, the court rejected the argument that an arbitration provision is necessarily

substantively unconscionable merely because it requires the homeowners association and

property owners to arbitrate all construction disputes with the developer without

requiring the developer to arbitrate any of its nonconstruction-related claims against these

parties. (Id. at pp. 248-249.) In so concluding, the court reiterated that "arbitration

clauses may be limited to a specific subject or subjects and that such clauses are not

required to 'mandate the arbitration of all claims between [the parties] in order to avoid

invalidation on grounds of unconscionability.' " (Id. at p. 248.)

       Trabert also failed to meet his burden to show the exemption of small claims

disputes is so harsh or one-sided that it "shocks the conscience." (See Pinnacle, supra,

55 Cal.4th at p. 246.) The provision is neutral and applies to any party's claim that falls

within the small claims court's jurisdiction. On its face and in practical application, the

provision is mutual. (See Arguelles-Romero v. Superior Court (2010) 184 Cal.App.4th

825, 845, fn. 21.) Vehicle purchasers frequently have small claims disputes with

sellers—for example, for the cost to repair a defective condition of the vehicle—and it

would not be unfair that this dispute would be exempt from arbitration. Consumers

benefit from this exception by having a faster and much less expensive dispute resolution

forum to resolve claims under a certain monetary amount without needing to retain an

attorney. The fact that injunctive or other forms of equitable relief are not available in

small claims court does not make the small claims exclusion particularly unfair or one-

                                             19
sided with respect to the claims that do fall within the court's jurisdiction. As Pinnacle

held, substantive unconscionability does not arise merely because an arbitration clause

limits the type of claims subject to arbitration, even if those limitations mean that one

party's claims are more likely to fall within the scope of the arbitration clause. (Pinnacle,

supra, 55 Cal.4th at pp. 248-249.)

       We conclude the court erred in finding the self-help and small claims court

exclusions to be unconscionable.

                                   C. Finality Provisions

       Trabert also challenges the fairness and mutuality of the arbitration clause's

finality rules, which state:

           "The arbitrator's award shall be final and binding on all parties,
           except that in the event the arbitrator's award for a party is $0 or
           against a party is in excess of $100,000, or includes an award of
           injunctive relief against a party, that party may request a new
           arbitration under the rules of the arbitration organization by a three-
           arbitrator panel. The appealing party requesting new arbitration
           shall be responsible for the filing fee and other arbitration costs
           subject to a final determination by the arbitrators of a fair
           apportionment of costs."

Trabert argues this provision was unconscionable in three respects: (1) it provides an

exception to finality if the arbitration award is "$0" or exceeds $100,000; (2) it provides

an exception to finality if the arbitration award "includes an award of injunctive relief";

and (3) it requires the appealing party to advance all costs for the second arbitration

proceeding.

       Reviewing these challenged provisions together, we find they are moderately

unconscionable because they create a situation in which the arbitration appellate rules

                                             20
benefit the economically stronger party (the automobile dealer) to the detriment of the

weaker party (the consumer) and, in doing so, defeat an essential purpose of the FAA,

which is to encourage efficient and speedy dispute resolution. (Concepcion, supra, 131

S.Ct. at p. 1749; see also Pinnacle, supra, 55 Cal.4th at p. 235, fn. 4.) Where, as here, an

arbitration agreement provides for broad exceptions to finality and these exceptions

generally favor only one party, the private and public policy advantages of the arbitration

process no longer exist. Viewing the totality of the circumstances, we cannot say that

Trabert fairly agreed to an arbitration process that provides for a second arbitration under

the circumstances set forth in the arbitration provision.

       The first exception to the finality rule is the provision that either party is entitled to

compel a second arbitration before a three-person arbitration panel if the award is in

excess of $100,000. Trabert argues that although this provision on its face applies to both

parties, its practical effect is to favor Portfolio because Portfolio is the only party that will

suffer an award against it in excess of $100,000, and the provision unfairly precludes him

from appealing a monetary award that is too low but is more than zero.

       We agree that Portfolio is the only party that would realistically benefit from the

$100,000-plus finality exception. Even if Portfolio prevailed on a collection action with

interest, the arbitration award against Trabert would not reach $100,000 because the total

purchase price of this vehicle was less than $20,000 and California law generally

prohibits arbitrators from awarding prevailing party attorney fees against a consumer.

(Code Civ. Proc., § 1284.3.) On the other hand, if Trabert prevailed in a consumer fraud

type case, an arbitration award could be more than $100,000 when considering the

                                               21
protective consumer laws, potential statutory penalties, and prevailing attorney fee

provisions in the parties' contract. Although an arbitrator is precluded from awarding

prevailing party attorney fees against a consumer, this same rule does not apply where a

prevailing consumer seeks to recover attorney fees against the seller/creditor. (See Code

Civ. Proc., § 1284.3.)

       In Little v. Auto Stiegler, Inc. (2003) 29 Cal.4th 1064, the California Supreme

Court found an arbitration agreement in an employment agreement was unconscionable

because it set forth a minimum monetary appellate threshold and the practical effect was

to substantially benefit the economically stronger party (the employer). (Id. at pp. 1071-

1074; see also Saika v. Gold (1996) 49 Cal.App.4th 1074, 1080 [finding unconscionable

a $25,000 award minimum to trigger a de novo arbitration].) Portfolio argues that this

case is different from Little because here either party is permitted to appeal an award of

"$0" and this rule "favors the consumer, because it grants the consumer the chance to

contest an award of no damages." Although the arbitration provision here contains this

additional finality exception, this rule does not favor only the consumer. Although both

parties are permitted to appeal a zero-damages award, this does not alter the fact that the

$100,000-plus exception favors only the seller/creditor.

       Portfolio also argues that the $100,000 minimum reflects a legitimate business

decision because it will eliminate "outlier" awards. However, in the context of consumer

actions, a $100,000 award against Portfolio is not necessarily an outlier award,

particularly when considering prevailing party attorney fees that would be included in the

award. Moreover, there are no equivalent exceptions for a consumer who receives an

                                             22
"outlier" award in the form of a substantially reduced amount (that is more than zero) as

compared to the value of his or her claim. It appears more likely that the drafters of the

arbitration provision included the $100,000-plus finality exception to ensure that the

seller/creditor would have a second chance at arbitration if an award is sufficiently large

to support the expense of a second arbitration. Although this may be a reasonable

business justification, this purpose would generally benefit only the appealing

seller/creditor and not the appealing consumer.

       In any event, we need not decide if the $100,000-plus exception is unconscionable

by itself because the second finality exception (the injunction exception) raises even

stronger concerns regarding the one-sided nature of the arbitration clause's finality rules.

This exception provides a party with a right to compel a second arbitration before a three-

person arbitration panel if the first award "includes . . . injunctive relief." (Italics added.)

This exception does not provide equivalent appellate rights to the party who does not

prevail on an injunctive relief claim.

       The exception advantages only the seller/creditor. Consumers frequently seek

injunctive relief because it is a remedy to protect the public from further unlawful actions

by a defendant. (See People v. Pacific Land Research Co. (1977) 20 Cal.3d 10, 16-20;

Barquis v. Merchants Collection Assn. (1972) 7 Cal.3d 94, 103-108.) When buyers bring

statutory consumer claims against sellers/creditors, many of the statutes specifically

provide for injunctive relief, regardless of the amount of damages/restitution awarded.

Under such circumstances, a seller/creditor who receives an award against it between $0



                                               23
and $100,000 will have the right to appeal the entire award if the award "includes"

injunctive relief.

       There is no reasonable possibility that a consumer can take similar advantage of

this finality exception because it is unlikely that a car dealer/creditor will seek or obtain

injunctive relief against a buyer. If a creditor seeks immediate or equitable relief after a

default, the seller/creditor has the option to exercise its repossession rights or seek a writ

of prohibition in superior court while the arbitration proceeding is pending. (See Code

Civ. Proc., §§ 512.010, 1281.8, subd. (b).) Consumers have no equivalent rights, and

must bring their claims for provisional or permanent equitable relief in the arbitration

proceedings. Additionally, as one federal district court recently recognized, allowing an

appeal of an arbitration award merely because it includes preliminary or permanent

injunctive relief would create substantial delay, undermining the urgency of that type of

remedy and defeating the goals of arbitration to provide a relatively prompt and efficient

method for obtaining necessary relief. (See Trompeter, supra, 2012 WL 1980894, p. *6.)

       Allowing the seller/creditor to challenge any arbitration award merely because it

contains some form of injunctive relief, while denying the consumer the right to appeal

when an injunction is denied or when the amount of the award is less than $100,000 (but

more than zero), is not a slight departure from mutuality. It systematically tilts the

playing field in favor of the seller/creditor. (See Trompeter, supra, 2012 WL 1980894, p.

*6.)

       The unfairness inherent in the arbitration agreement's appellate rules is further

evidenced by the requirement that the appealing party advance the full costs of the second

                                              24
arbitration, including the costs of the three-arbitrator panel. Under this provision, if

Trabert were to challenge an arbitration award, he would be responsible for advancing the

costs and fees of that appeal for both parties, including the fees for the three-arbitrator

panel. Given the evidence showing the common hourly rates of private arbitrators are

between $400 and $600, it is reasonable to conclude that Trabert would face the prospect

of advancing a minimum of $10,000 to appeal an arbitration award. Further, the

arbitration provision does not inform Trabert of the exact amount required to file an

appeal and therefore may have the effect of discouraging him from appealing.

Additionally, there is nothing in this arbitration agreement providing for a waiver of these

upfront fees if Trabert could not afford to pay these fees.

       Under analogous circumstances, a California Court of Appeal has held a consumer

arbitration agreement unconscionable where the agreement imposed a "substantial

[upfront] administrative fee" and "there [was] no effective procedure for a consumer to

obtain a fee waiver or reduction." (Gutierrez, supra, 114 Cal.App.4th at p. 91.) The

Gutierrez court explained: "A comparison with the judicial system is striking. While

imposing far lower mandatory fees, the judicial system provides parties with the

opportunity to obtain a judicial waiver of some or all required court fees." (Ibid.)

Although Gutierrez arose in the context of an initial fee (rather than a fee to appeal), the

logic of its holding extends to the cost provision challenged here. If the fee for an appeal

is so high that it is unlikely that the consumer could bear it, the exceptions to the finality

provision are not mutually beneficial to both parties and become solely one-sided. (See



                                              25
Lau, supra, 2012 WL 370557, p. *10 ["[s]uch a provision places an unduly harsh burden

on consumers and further discourages them from enforcing their rights"].)

       Portfolio argues that in this case, unlike in Gutierrez, Trabert did not present any

evidence that he could not afford the upfront second-arbitration fees. Generally, in

evaluating the fairness of an arbitration agreement under a substantive unconscionability

analysis, the ability to pay must be evaluated at the time the agreement is signed. (Civ.

Code, § 1670.5; Parada v. Superior Court, supra, 176 Cal.App.4th at p. 1583; Gutierrez,

supra, 114 Cal.App.4th at p. 91.) Trabert presented no evidence regarding his ability to

pay fees when he signed the sales contract. We agree that the absence of this evidence is

a factor in determining whether a cost provision in an arbitration agreement is

unconscionable. However, even without this evidence, the lack of an effective procedure

for a consumer to obtain a waiver of a cost requirement before the consumer must pay in

advance the entire costs of an arbitration proceeding, which include the costs of a three-

arbitrator panel, is an important factor in the unconscionability analysis. (See Gutierrez,

supra, 114 Cal.App.4th at pp. 90-92.)

       Portfolio relies on Green Tree Financial Corp.-Ala. v. Randolph (2000) 531 U.S.

79 (Green Tree), to argue that arbitration costs are not relevant to show

unconscionability. In Green Tree, the plaintiff asserted a federal statutory consumer

claim against a lender and contended the arbitration agreement between the parties

(which was silent on the cost of arbitration) was unenforceable because the arbitration

would be too expensive. (Id. at pp. 82-84.) Rejecting this claim, the United States

Supreme Court held that an arbitration agreement silent on arbitration costs is not per se

                                             26
unenforceable without a showing the plaintiff will actually be required to bear the costs

of the proceeding. (Id. at pp. 89-92.) The court reasoned that although "[i]t may well be

that the existence of large arbitration costs could preclude a litigant . . . from effectively

vindicating her federal statutory rights," the litigant bears the burden of showing the

likelihood of incurring such costs. (Id. at pp. 90-91.) Under this rule, the court found

"the record does not show that [the litigant] will bear such costs if she goes to arbitration"

and thus the " 'risk' that [the litigant] will be saddled with prohibitive costs is too

speculative to justify the invalidation of an arbitration agreement." (Ibid.; see also

Parada v. Superior Court, supra, 176 Cal.App.4th at pp. 1575-1576.)

       Green Tree does not support Portfolio's argument that a requirement that a

consumer bear the advance costs of a second arbitration has no relevance to California's

unconscionability analysis or that we cannot consider the issue without a full factual

record of the consumer's ability to pay. Here, unlike in Green Tree, the arbitration

agreement provides that if Trabert wishes to appeal an award, he will be required to pay

in advance all costs, which (as explained above) are certain to be substantial. This is a

relevant factor in the unconscionability analysis.6

       In sum, we have determined that when considered together, three provisions

relating to the finality of the arbitration award combine to deny Trabert the mutual



6       Trabert also argues for the first time in his respondent's brief that the arbitration
agreement is unconscionable based on the initial costs he must bear to initiate an
arbitration. We decline to exercise our discretion to reach this issue, which was raised for
the first time on appeal. (See Crippen, supra, 124 Cal.App.4th at p. 1167, fn. 1;
Resolution Trust Corp v. Winslow (1992) 9 Cal.App.4th 1799, 1810.)
                                               27
benefits of the arbitration agreement and are substantively unconscionable: (1) the

exception to finality for awards that are more than $100,000; (2) the exception to finality

for an award that "includes" injunctive relief; and (3) the requirement that the appealing

party advance both parties' costs for the second arbitration with a three-arbitrator panel.

The parties' arbitration agreement provides a streamlined and efficient procedure when it

serves the needs of the seller/creditor, but when such needs are not served—for example

when the award is more than $100,000 or includes injunctive relief—the buyer is then

subjected to delay and complexity. Moreover, without any waiver for a consumer who

cannot afford to pay for an appeal, the requirement that the appealing party advance the

full cost of the arbitration (including the fees for the three arbitrators) makes it likely that

the seller/creditor will be the only party to take advantage of the appeal procedures.

Considered together, these three challenged provisions are moderately substantively

unconscionable. Under the sliding-scale test, these provisions cannot be enforced

because we have found that the contract was also procedurally unconscionable.

                                        IV. Severance

       Portfolio contends the offending provisions can be severed from the remainder of

the arbitration provision and the remaining provision can be enforced.

       Civil Code section 1670.5, subdivision (a) provides: "If the court as a matter of

law finds the contract or any clause of the contract to have been unconscionable at the

time it was made the court may refuse to enforce the contract, or it may enforce the

remainder of the contract without the unconscionable clause, or it may so limit the

application of any unconscionable clause so as to avoid any unconscionable result." A

                                               28
trial court has broad discretion to determine whether severance is appropriate in a

particular case. (Murphy v. Check 'N Go of California, Inc. (2007) 156 Cal.App.4th 138,

144.)

        In this case, Portfolio never asked the trial court to exercise its discretion to sever

the unconscionable provisions. Typically this would constitute a waiver. However,

because we have found the court erred in finding the self-help/small-claims exceptions

unconscionable but that certain other provisions are unconscionable, we conclude the

severance analysis has necessarily changed. Accordingly, we remand to permit the court

to consider the severance issue.

                              V. Trabert's Additional Argument

        We reject Trabert's argument that the court erred in finding Portfolio adequately

proved the arbitration agreement by submitting a copy of the sales contract without

specific foundational information. For purposes of the motion to compel, substantial

evidence supports the authenticity of the document and the trial court's factual finding

that the parties entered into this purchase agreement.




                                               29
                                     DISPOSITION

       The court is ordered to vacate its order denying Portfolio's motion to compel

arbitration and to consider whether to sever the provisions found unconscionable in this

opinion. If the court finds the unconscionable provisions can be severed, the court should

enforce the remainder of the arbitration agreement and grant Portfolio's motion to compel

arbitration.

       The parties to bear their own costs on appeal.




                                                                   HALLER, Acting P. J.

WE CONCUR:



AARON, J.



IRION, J.




                                            30
