                          NOTICE: NOT FOR PUBLICATION.
   UNDER ARIZONA RULE OF THE SUPREME COURT 111(c), THIS DECISION DOES NOT CREATE
          LEGAL PRECEDENT AND MAY NOT BE CITED EXCEPT AS AUTHORIZED.




                                    IN THE
              ARIZONA COURT OF APPEALS
                                  DIVISION ONE


    BOZRAH BUILDERS INCORPORATED, an Arizona corporation,
                      Plaintiff/Appellant,

                                        v.

    ARIZONA REGISTRAR OF CONTRACTORS, an Arizona Agency;
   TAMARA PETERSON, an unmarried woman, Respondents/Appellees.

                             No. 1 CA-CV 13-0442
                                  FILED 7-30-2015


             Appeal from the Superior Court in Yuma County
                        No. S1400CV201300035
              The Honorable Lawrence C. Kenworthy, Judge

        VACATED AND REMANDED WITH INSTRUCTIONS


                                   COUNSEL

S. Alan Cook, P.C., Phoenix
By S. Alan Cook
Counsel for Plaintiff/Appellant

Arizona Attorney General’s Office, Phoenix
By Michael Raine
Counsel for Respondent/Appellee AROC

Chernoff Law Firm, P.C., Scottsdale
By Patricia A. Premeau
Counsel for Respondent/Appellee Peterson
                       BOZRAH v. AROC/PETERSON
                           Decision of the Court



                       MEMORANDUM DECISION

Judge John C. Gemmill delivered the decision of the Court, in which
Presiding Judge Patricia K. Norris and Judge Lawrence F. Winthrop joined.


G E M M I L L, Judge:

¶1            In an administrative proceeding, the Arizona Registrar of
Contractors (“AROC”) revoked the contractor’s license of Bozrah Builders
Incorporated (“Bozrah”). Bozrah appealed to superior court, seeking
judicial review of the administrative decision. In superior court, AROC
filed a motion to dismiss, in which Tamara Peterson joined. The superior
court granted the motion and Bozrah now appeals to this court. We
conclude that Bozrah has not waived its due process and lack of notice
arguments, and we remand for further proceedings.

                               BACKGROUND

¶2             On an appeal from a motion to dismiss, we accept the well-
pled facts in the complaint as true. Fidelity Sec. Life Ins. Co. v. Ariz. Dept. of
Ins., 191 Ariz. 222, 224, ¶ 4 (1998). We construe the reasonable inferences
from the well-pled facts in the light most favorable to the non-moving
party. See Coleman v. City of Mesa, 230 Ariz. 352, 356, ¶ 9 (2012). We also
consider the entire record on review, which consists of all evidence
properly received from the agency and before the superior court. See
Schmitz v. Ariz. Bd. of Dental Exam’rs, 141 Ariz. 37, 40 (App. 1984); Ariz. Rev.
Stat. (“A.R.S.”) § 12-904(B) (“The record shall consist of . . . motions,
memoranda or other documents submitted by the parties to the appeal.”);
see also A.R.S. § 12-909; ARPJRAD 5(a) (administrative agency certifies the
record on review). We review de novo questions of law decided by the
superior court. Aldabbagh v. Ariz. Dep’t of Liquor Licenses & Control, 162 Ariz.
415, 417-18 (App. 1989).

¶3           Pktimus Maximus L.L.C. (“Pktimus”) and Tamara Peterson
entered into an agreement to acquire, renovate, and sell a single family
residence located on Gardenia Street in Somerton, Arizona (“Gardenia
home”). Jimmy Riley was the signing member for Pktimus in the
agreement and he is also the sole shareholder of Bozrah.




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                     BOZRAH v. AROC/PETERSON
                         Decision of the Court

¶4             Peterson filed a complaint with AROC against Bozrah – also
listing Riley – regarding the Gardenia home. AROC issued a letter dated
April 7, 2011, notifying Bozrah about the complaint. On April 22, 2011,
Riley was present for AROC’s jobsite inspection at the Gardenia home. At
the inspection, Riley informed the AROC inspector that Bozrah Builders did
not have a contract with Peterson and that the contract was between
Pktimus and Peterson. The inspector asked Riley whether his “construction
company did any work on this property” to which Riley reportedly
responded that “his construction company was there to supervise the job.”
The inspector informed both parties that there was a “contract dispute and
possible abandonment on beha[lf] of the respondent” and that any party
could request a citation after ten days.

¶5            On May 2, 2011, Peterson requested a formal citation. The
next day AROC issued a letter to Bozrah stating that a formal citation was
requested and that Bozrah had a final opportunity to resolve the complaint
before it would be sent to the AROC legal department for issuance of a
formal citation and complaint.

¶6            A formal citation and complaint was issued on June 28, 2011,
directing Bozrah to file a written answer in not more than 15 days. The
citation and complaint also notified Bozrah that “failure to answer within
15 days shall be deemed an admission by you of the charges made by the
complainant” and that AROC could “revoke or suspend” the contractor
license “without any further proceedings.”

¶7            The citation and complaint was sent by certified mail to
Bozrah at the address listed on file with AROC. It appears the letter went
“unclaimed” after three attempted deliveries. Riley, on behalf of Bozrah,
claims the company was “in the office on all three of these days [and that]
there was never an attempt to deliver any certified mail nor was there ever
any notice of any kind left in Bozrah’s USPS mailbox.”

¶8             On August 31, 2011, AROC issued a decision and order
(“Order”) revoking Bozrah’s contractor license. The Order found that the
“Citation and Complaint herein were served on Respondent by certified
mail, with postage prepaid, directed to the last address of record for
Respondent [Bozrah] as shown in the license files of the Registrar, in
accordance with A.R.S. § 32-1155.” The Order also stated that Bozrah had
not filed a written answer to the citation and complaint. In accordance with




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                     BOZRAH v. AROC/PETERSON
                         Decision of the Court

A.R.S. § 32-1155(B),1 AROC considered Bozrah’s failure to answer as an
admission to the charges contained in the citation and complaint. The
Order by AROC also found that Bozrah had violated A.R.S. § 32-1154.
Finally, the Order stated that the revocation of Bozrah’s license would
become final on October 10, 2011, and that Bozrah could file a request for a
rehearing on or before October 5, 2011. Attached to the Order was a notice
explaining that a party could request a rehearing on several grounds,
including “[i]rregularity in the administrative proceedings . . . whereby the
moving party was deprived of a fair hearing” or that “the decision is not
justified by the evidence or is contrary to law.”

¶9             On October 4, 2011, Bozrah, through Riley, filed a request for
rehearing. Bozrah argued that “the decision is not justified by the evidence
or is contrary to law.” Bozrah denied it was the contractor of record on the
Gardenia home project and therefore it was “impossible for Bozrah Builders
Incorporated to be guilty of any of the allegations made in the Citation and
Complaint.” In the last paragraph, Bozrah stated it was having difficulty
receiving mail in its complex and requested AROC to make contact by
email, telephone, or fax.

¶10           AROC denied the request for rehearing on December 18, 2012,
explaining that “there is no sufficient showing of any compelling legal or
factual basis for the granting of any rehearing and for the further reason
that the findings, conclusions and recommendations contained in the
Registrar’s August 31, 2011 Default Decision and Order are fully supported
by the record.”

¶11            In January 2013, Bozrah filed in superior court a “motion for
stay; appeal of registrar of contractors denial of request for rehearing; and
request for a hearing with the superior court,” seeking judicial relief from
AROC’s administrative action. AROC filed a motion to dismiss and
Peterson joined in the motion. Bozrah opposed the motion, arguing that it
had been deprived of due process because it had not received the AROC
citation and complaint and had not had the opportunity to defend against
the allegations. After oral argument on the motion, the superior court
decided that Bozrah had waived its due process and constitutional
arguments by not asserting them before the administrative agency. The
court also concluded that the efforts made by AROC to serve Bozrah were

1 Section 32-1155(B) provides “[f]ailure of the licensee to answer within ten
days after service shall be deemed an admission by the licensee of the
licensee’s commission of the act or acts charged in the complaint, and the
registrar may then suspend or revoke the licensee’s license.”


                                     4
                      BOZRAH v. AROC/PETERSON
                          Decision of the Court

sufficient under A.R.S. § 32-1155(A).      The court therefore granted the
motion to dismiss.

                                 ANALYSIS

¶12            Bozrah argues that AROC’s revocation of its contractor
license violated its due process rights because it did not receive the citation
and complaint and did not have notice of the formal administrative
proceeding against its license.2 Before addressing the merits of these
arguments, we must first consider AROC’s argument that Bozrah waived
appellate review of these issues by not asserting them in its request for
rehearing before the administrative agency.

I. Waiver

¶13            We initially note that “[a] valid waiver of constitutional rights
must be voluntary, knowing, and intelligent.” Webb v. State ex rel. Ariz. Bd.
of Med. Exam’rs, 202 Ariz. 555, 558, ¶ 10 (App. 2002). Due process is a right
secured under the Arizona and federal constitutions, and the “touchstone
of due process under both . . . constitutions is fundamental fairness.” Ariz.
Const. art. 2, § 4; U.S. Const. amend. V; State v. Melendez, 172 Ariz. 68, 71
(1992). The key components of due process are notice and an opportunity
to be heard. See Huck v. Haralambie, 122 Ariz. 63, 65 (1979).

¶14          Although Bozrah did not specifically use the words “due
process” or “notice” in its rehearing request, its statements cannot fairly be
construed as a voluntary relinquishment of the right to notice. In the
request Bozrah said: “Should you need additional information, PLEASE
contact me via e-mail, telephone or facsimile at the contact number and e-
mail address listed at the bottom of this letter. We have trouble receiving
US mail in our complex.” These statements, coupled with the return of the
unclaimed certified letter to AROC, should have alerted the agency to a
notice issue. Additionally, the fact that Bozrah, through Riley, had
previously participated by attending the inspection, may support an


2 Bozrah also argues that A.R.S. § 32-1155(A) is unconstitutional because it
allows a contractor license to be revoked without adequate notice. In light
of our disposition of this appeal, we decline to address this issue at this
time. See Mountain States Tel. & Tel. Co. v. Ariz. Corp. Comm’n, 160 Ariz. 350,
354 (1989) (“fundamental and long-standing principle of judicial restraint
requires that courts avoid reaching constitutional questions in advance of
the necessity of deciding them” (quoting Lyng v. Nw. Indian Cemetery
Protective Ass’n, 485 U.S. 439, 446 (1988))).


                                       5
                       BOZRAH v. AROC/PETERSON
                           Decision of the Court

inference the Bozrah was not ignoring AROC. These facts support the
conclusion that Bozrah did not voluntarily and knowingly waive the right
to defend its license.

¶15            AROC contends that under DeGroot v. Arizona Racing
Commission, 141 Ariz. 331, 340 (App. 1984), Bozrah is barred from raising
the due process issue because Bozrah does not raise a valid jurisdictional
argument. In DeGroot, this court explained that, generally, “failure to raise
an issue before an administrative tribunal precludes judicial review of that
issue on appeal unless the issue is jurisdictional in nature.” Id. at 340 (emphasis
added). Here, we conclude that Bozrah’s due process argument – that it
was not given adequate notice before its license was revoked – is
sufficiently akin to an issue “jurisdictional in nature” that Bozrah has not
waived the argument. Id. Moreover, notice is the linchpin of due process
and a central feature of our system of jurisprudence. Consistent with due
process and fundamental fairness, Bozrah is entitled an opportunity to be
heard on whether it received legally sufficient notice before its license was
placed in jeopardy. Additionally, “the waiver rule is procedural rather than
jurisdictional, and we may forego application of the rule when justice
requires.” Liristis v. Am. Family Mut. Ins. Co., 204 Ariz. 140, 143, ¶ 11 (App.
2002) (citation omitted). We should not be quick to reject, on waiver
grounds, due process arguments regarding occupational licenses and other
property rights. Accordingly, we conclude the superior court erred in
deciding that Bozrah had waived its due process notice argument and we
vacate the superior court’s dismissal of Bozrah’s complaint for judicial
review.

II. Sufficiency of the Notice

¶16           On review of an administrative agency’s decision, the
superior court determines whether the agency’s action was arbitrary,
capricious, or an abuse of discretion. Webb, 202 Ariz. at 557, ¶ 7. In this
court’s “review of the superior court’s ruling upholding [an] administrative
decision, we independently examine the record to determine whether the
evidence supports the judgment.” Id. Whether substantial evidence exists
is a question of law for our independent determination. See Havasu Heights
Ranch & Dev. Corp. v. Desert Valley Wood Prods., Inc., 167 Ariz. 383, 387 (App.
1990).

¶17           AROC sent the citation and complaint to Bozrah by certified
mail, return receipt requested, addressed to Bozrah’s address on file with
the agency. Bozrah does not argue that the address used was incorrect.
Instead, Bozrah contends it did not receive the citation and complaint nor


                                        6
                      BOZRAH v. AROC/PETERSON
                          Decision of the Court

the AROC Order. Bozrah states it learned of the revocation from a surety
company that had issued a bond for Bozrah. Bozrah called AROC and
informed an AROC representative that Bozrah never received the
“complaint or notice of the hearing.” The AROC representative told Bozrah
to request a rehearing and faxed the Order to Bozrah.

¶18            The certified record of the administrative proceedings before
AROC contains a copy of the exterior of the envelope intended to transmit
the citation and complaint to Bozrah. The envelope bears the designations
“CERTIFIED MAIL” and “RETURN RECEIPT REQUESTED” and a stamp
indicating “UNCLAIMED.” Additionally, the “CERTIFIED MAIL RECEIPT” form
is not filled out. There are also handwritten notations that may indicate
dates of attempted deliveries.

¶19           Section 32-1155(A) provides that the citation and complaint
shall be served on the contractor by personal service or registered mail:

       Service of citation on the licensee shall be fully effected by
       personal service or by mailing a true copy thereof, together with
       a true copy of the complaint, by registered mail in a sealed
       envelope with postage prepaid and addressed to the licensee
       at the licensee’s latest address of record in the registrar’s
       office.

(Emphasis added.) On the record before us, AROC complied with this
statutorily prescribed procedure.3 Bozrah does not contend otherwise, but
argues that due process requires something more than a record of an
undelivered piece of certified mail.

¶20            The registered mail option under A.R.S. § 32-1155(A) is
reasonably calculated to accomplish actual notice, thereby generally
satisfying the requirements of due process. See Jones v. Flowers, 547 U.S. 220,
226, (2006) (deeming “notice constitutionally sufficient if it was reasonably
calculated to reach the intended recipient when sent”); Dusenbery v. United
States, 534 U.S. 161, 168-69 (2006) (holding that the FBI’s system of sending
certified mail to an inmate to notify him of a property forfeiture action was
reasonably calculated, under the circumstances, to apprise him of the


3  The statute permits service by registered mail but does not mention
certified mail. AROC apparently utilized certified mail. Bozrah does not
assert that AROC failed to comply with the statute by using certified rather
than registered mail. We therefore do not address this potential issue.



                                      7
                      BOZRAH v. AROC/PETERSON
                          Decision of the Court

pendency of an action)); see also In re U.S. Currency in the Amount of $2,390,
229 Ariz. 514, 518, ¶¶ 11-12 (App. 2012); Ariz. Osteopathic Med. Ass’n v.
Fridena, 105 Ariz. 291, 293 (1970). Under the specific circumstances here,
however, due process may require more notice than what the statute
mandates.

¶21             Jones explained that the notice requirement could vary
depending on the “circumstances and conditions.” 547 U.S. at 227 (quoting
Walker v. City of Hutchinson, 352 U.S. 112, 115, (1956)). In both Jones and this
court’s opinion in In re Estate of Snure, the constitutionally sufficient
procedure used to give notice was determined to be deficient when the
notice was returned to the sender unclaimed. See Jones, 547 U.S. at 226; In
re Estate of Snure, 234 Ariz. 203, 205, ¶ 10 (App. 2014). Jones and Snure
explained that the “means employed must be such as one desirous of
actually informing the absentee might reasonably adopt to accomplish it.”
Snure, 234 Ariz. at 205, ¶ 8 (quoting Jones, 547 U.S. at 229). In Snure, the
notice was sent by certified mail and returned unopened to the estate. 234
Ariz. at 205, ¶ 10. The court held this was constitutionally insufficient
because the returned mail alerted the estate there was no actual notice and
because the estate had other reasonable options for notification. Id. at 205-
06, ¶ 10. Similarly, when an administrative agency learns that the crucial
letter, sent by registered or certified mail, has been returned unclaimed, due
process may require a reasonable further effort to communicate the
pertinent information to the addressee. See Snure, 234 Ariz. at 205, ¶ 10; see
also Jones, 547 U.S. at 225 (holding that “when mailed notice of a tax sale is
returned unclaimed,” the state must take additional reasonable steps to
provide notice).

¶22           Similar to the estate in Snure, it appears AROC learned that
the envelope sending the citation and complaint to Bozrah was returned to
AROC, without delivery to Bozrah. And AROC knew that Bozrah had
participated previously by attending the inspection. Depending on
additional facts to be determined and evaluated, due process may have
required AROC to do something more at that point, such as employing
personal service or mailing by regular mail. See Jones, 547 U.S. at 235
(“Following up with regular mail might also increase the chances of actual
notice.”); Snure, 234 Ariz. at 205-06, ¶ 10 (“[T]he estate had other reasonable
options for notifying [the intended recipient], including sending the notice
by regular mail.”); Amount of $2,390, 229 Ariz. at 518, ¶ 12 (“In the absence
of any other knowledge of [the claimant’s] whereabouts, the state satisfied
the Jones standard by sending notice of forfeiture by regular mail—in
addition to the certified mailing that ultimately was returned unclaimed—
to [the claimant’s] second address of record.”).


                                       8
                      BOZRAH v. AROC/PETERSON
                          Decision of the Court

¶23           Based on the record before this court, we conclude that
additional fact-finding needs to be undertaken to determine the facts and
make legal conclusions regarding whether AROC provided
constitutionally sufficient notice and an opportunity to be heard to Bozrah
before revoking its contractor license. We remand this matter to the
superior court, which may, in its discretion, proceed with fact-finding or
remand to AROC to provide it the opportunity to make a determination of
the facts regarding notice and due process. See First Am. Title Ins. Co. v.
Calhoun, 13 N.E.3d 423, 436 (Ind. Ct. App. 2014) (concluding that because a
review of the constitutional sufficiency of notice is a fact-intensive process,
it requires consideration of every relevant fact); see also A.R.S. § 12-910(A).

¶24         The following questions of fact may bear on the due process
determination:

      Did Bozrah receive the April 17, 2011 letter from AROC, presumably
       sent by regular mail?

      Did Bozrah receive a letter from AROC in May 2011?

      What correspondence did Bozrah receive from AROC, prior to the
       certified mailing of the citation and complaint?

      Did Riley, on behalf of Bozrah, understand from the on-site
       inspection at the Gardenia home on April 22, 2011, attended by Riley,
       Peterson, and a representative of AROC, that AROC considered
       Peterson’s complaint to be directed against Bozrah and no other
       contractor?

      Were three attempts made by the postal service to deliver the
       certified letter, and if so, on what dates?

      Did the postal service leave a notification of some sort in the mailbox,
       indicating the attempted deliveries?

      Was an employee of Bozrah in the office on the days of any
       attempted deliveries?

      Was Bozrah experiencing difficulty receiving mail during the
       relevant time period?

      Did Bozrah deliberately avoid accepting the certified letter?

      Did AROC know the letter had not been delivered?


                                      9
                      BOZRAH v. AROC/PETERSON
                          Decision of the Court

      When did AROC know the letter had not been delivered?

      Did AROC take any further action to notify Bozrah of the formal
       administrative proceeding against its license?

This list of questions is not exhaustive and some of these facts may not
ultimately be relevant. The parties may advocate and the superior court or
AROC may decide that other facts are pertinent to the resolution of
Bozrah’s due process argument.

                           COSTS ON APPEAL

¶25          Bozrah requests its costs on appeal in accordance with
Arizona Rule of Civil Appellate Procedure (“ARCAP”) 21 and A.R.S. § 32-
1157(D). As the prevailing party here, Bozrah is awarded its taxable costs
under A.R.S § 32-1157(D) upon its compliance with ARCAP 21.

                              CONCLUSION

¶26              We remand this matter to the superior court to determine, in
its discretion, the appropriate venue — superior court or administrative
hearing — for fact-finding and legal conclusions. If it is determined that
Bozrah did not have legally sufficient notice of the proceeding against its
contractor license, then Bozrah is entitled to fully defend its license on the
merits. If it is determined that Bozrah did receive constitutionally sufficient
notice of the action against its license, then the AROC determination may
be affirmed.




                                    :RT




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