            IN THE COMMONWEALTH COURT OF PENNSYLVANIA


Nicholas Muma,                             :
                           Petitioner      :
                                           :
                    v.                     :   No. 1535 C.D. 2018
                                           :   Argued: September 10, 2019
Pennsylvania Department of Health,         :
Division of Nursing Care Facilities,       :
                         Respondent        :



BEFORE:      HONORABLE RENÉE COHN JUBELIRER, Judge
             HONORABLE PATRICIA A. McCULLOUGH, Judge
             HONORABLE CHRISTINE FIZZANO CANNON, Judge




OPINION BY
JUDGE COHN JUBELIRER                           FILED: December 18, 2019


      Nicholas Muma (Petitioner) petitions for review of a Memorandum Opinion
and Order of a Hearing Officer of the Pennsylvania Department of Health, Division
of Nursing Care Facilities (Department), denying Petitioner’s Request for a Hearing
and Application to file Appeal Nunc Pro Tunc (Application) and granting the
Department’s Motion to Quash Appeal as Untimely (Motion to Quash). The
Department entered a finding of abuse on the Nurse Aide Registry (Registry) for
Petitioner when it did not timely receive Petitioner’s request for a hearing. Petitioner
filed the Application, seeking to proceed, nunc pro tunc, on a request for an
administrative hearing filed one day after the deadline and argues the Hearing
Officer abused his discretion or committed an error of law in denying that request.
After careful review, we find the Department’s process here is not in accordance
with the plain language of the Pennsylvania General Rules of Administrative
Practice and Procedure (GRAPP),1 and that the Department abused its discretion
when, applying nunc pro tunc appeal standards, it denied Petitioner’s untimely
request for an initial hearing. We therefore vacate and remand for the Department
to conduct the hearing that Petitioner seeks.

 I.    Factual Background
   a. The Department and the Social Security Act
       In order to understand the Department’s actions with regard to Petitioner, it is
necessary to review the Department’s obligations and procedures for maintaining
the Registry. The Department is responsible for ensuring skilled nursing facilities2
in Pennsylvania that participate in Medicare and Medicaid programs are in
compliance with federal requirements set forth in Section 1396r of the Social
Security Act, 42 U.S.C. § 1396r. As part of its obligations under the Social Security
Act, the Department is required to establish and maintain the Registry, which is a
list of all individuals who have completed nurse aide training. The Department must
report on the Registry any findings of resident neglect or abuse. Upon reviewing
and investigating any allegations of neglect or abuse in a skilled nursing facility by
a nurse aide, the Department

       shall, after providing the individual involved with a written notice of
       the allegations (including a statement of the availability of a hearing for
       the individual to rebut the allegations) and the opportunity for a hearing
       on the record, make a written finding as to the accuracy of the
       allegations. If the State finds that a nurse aide has neglected or abused


       1
          1 Pa. Code §§ 31.1-35.251.
       2
          A skilled nursing facility is defined as a facility that provides skilled nursing care and
rehabilitation services to residents and meets the requirements set forth in the Social Security Act,
such as maintaining a qualified staff. Section 1395i-3 of the Social Security Act. 42 U.S.C.
§ 1395i-3.


                                                 2
      a resident or misappropriated resident property in a facility, the State
      shall notify the nurse aide and the [R]egistry of such finding.

42 U.S.C. § 1395i-3(g)(1)(C). The Department follows GRAPP for this purpose by
issuing orders to show cause to give notice of allegations. 1 Pa. Code § 35.14. If
the Department ultimately enters a determination of abuse on the Registry for an
individual, skilled nursing facilities are prohibited from employing those
individuals. 42 U.S.C. § 1396r(b)(5)(C).

   b. Order to Show Cause and Final Determination
      The Department notified Petitioner by Order to Show Cause mailed July 13,
2018, that, after investigation, the Department determined that Petitioner engaged in
two instances of misconduct involving abuse of residents while Petitioner was
working as a nurse aide at “a long term nursing care facility certified to participate
in the Medicare program and governed by Federal and State regulations.” (Certified
Record (C.R.) at 58.) The Order to Show Cause advised Petitioner:

      In accordance with the [GRAPP], 1 Pa. Code §[]35.14, you must show
      cause why each of these determinations should not be entered on the
      Registry. You may do so by requesting an administrative hearing and
      presenting your arguments to a hearing officer as to why each of the
      Division’s determination[s] [are] in error. If you want a hearing, you
      must file the attached Notice of Request for a Hearing
      (ATTACHMENT A) within 30 calendar days of the Date of Mailing of
      this Order . . . .

      ....

      Failure to request a hearing by returning the attached Notice of Request
      for a Hearing form as instructed will be considered a waiver of all
      objections to the determination(s) detailed in this Order and will result
      in the determination(s) being entered in the Registry.

(Id. at 58-59.)


                                           3
      Having received no request for a hearing by Petitioner within 30 days, the
Department, by letter dated August 15, 2018 (Final Determination), notified
Petitioner that the determinations as to his misconduct were entered on the Registry.
The Department advised Petitioner that the entry of these determinations on the
Registry prohibited him “from future employment in any nursing facility,” as well
as “participati[on] in re-training programs, re-testing, and obtaining registry
numbers.” (Id. at 49 (emphasis omitted).)

   c. Untimely Hearing Request and Counsel’s Letter
      Also on August 15, 2018, the Department received via fax Petitioner’s request
for a hearing dated August 14, 2018, filed by Petitioner’s former counsel (Former
Counsel), wherein Petitioner challenged the factual basis for the determinations in
the Order to Show Cause. Shortly thereafter, the Department received a letter dated
August 29, 2018 (Counsel’s Letter) from Petitioner’s current counsel (Counsel).
Counsel stated that Petitioner contacted him following receipt of the Department’s
Final Determination. Counsel explained that Petitioner entered into a fee agreement
with Former Counsel for representation at the Department Hearing. Attached to
Counsel’s Letter was a receipt for Petitioner’s $500 payment to Former Counsel and
a copy of his cancelled check for that amount, both dated August 1, 2018.
(Reproduced Record (R.R.) at 8a-9a.) Also attached was a fee engagement letter
dated and signed by both Petitioner and Former Counsel on August 1, 2018. The
fee engagement letter provides that Former Counsel will represent Petitioner in his
“Administrative Hearing.” (Id. at 6a-7a.) Counsel further explained that Petitioner
believed he was being properly represented by Former Counsel and was surprised
when he received the Final Determination. According to Counsel’s Letter, Petitioner




                                         4
then tried to contact Former Counsel, but was unsuccessful, as Former Counsel “was
not taking [Petitioner’s] calls.” (C.R. at 45.) Petitioner then contacted Counsel.
       In light of these circumstances, Counsel requested the Department either
(1) “accept the request for a hearing that was apparently filed two days [3] late by
[Former Counsel],” or (2) “given the explanation provided in this letter, which seems
to clearly indicate that the late filing was not the fault of [Petitioner,] . . . consider
this letter as a request nunc pro tunc for a hearing.” (Id.) If a formal motion or
petition was required, Counsel indicated he would prepare one. Counsel requested
a representative from the Department to call or email him in response to Counsel’s
Letter. Counsel faxed Counsel’s Letter to the Department on August 29, 2018, and
emailed the same to a representative at the Department the next day, requesting to
be contacted about the situation. A Department representative informed Counsel
that the letter was received and under review. (See id. at 18-19.)

   d. Motion to Quash and Answer
       On October 1, 2018, the Department filed the Motion to Quash Petitioner’s
appeal. Arguing that Petitioner’s request for a hearing was faxed, rather than mailed,
and beyond the 30-day deadline, the Department argued Petitioner’s request was not
in compliance with GRAPP and the Hearing Officer was without jurisdiction to
consider the appeal. The Department also asserted that Counsel’s Letter was a “non-
compliant” request for an appeal nunc pro tunc that admitted to the late filing.
(Motion to Quash ¶ 14, C.R. at 35.)



       3
         Petitioner’s request for a hearing was actually one day late. Thirty days after the July 13,
2018 Order to Show Cause was Sunday, August 12, 2018. Therefore, Petitioner’s request for a
hearing was due on Monday, August 13, 2018, and the Department received it on Tuesday, August
14, 2018.


                                                 5
      Petitioner filed the Application and an Answer to the Department’s Motion to
Quash. Petitioner admitted to receipt of the Order to Show Cause, the 30-day
deadline for filing a request for hearing, and his untimely filed request for a hearing.
Although Petitioner also admitted that an untimely filing is considered to be in
default under GRAPP, Petitioner argued that the Department had jurisdiction to hear
the matter upon granting his request to appeal nunc pro tunc. Relying on the
Superior Court’s decision in In the Interest of A.P., 617 A.2d 764 (Pa. Super. 1992),
regarding a right to appeal under the Post Conviction Relief Act (PCRA),4 Petitioner
argued that where a party is denied the constitutional right to appeal due to counsel’s
ineffectiveness, an appeal nunc pro tunc should be granted. Further, Petitioner stated
that he “preserve[d the] right to advance the possibility that” Former Counsel
engaged in fraudulent conduct warranting nunc pro tunc relief.             (Answer to
Petitioner’s Motion to Quash and Application to File Appeal Nunc Pro Tunc ¶ 18,
C.R. at 14.) Petitioner also argued that after the Department acknowledged receipt
of Counsel’s Letter, the Department made no contact with Petitioner regarding his
request until the Motion to Quash was filed. Therefore, Petitioner requested the
Hearing Officer deny the Motion to Quash. Incorporating his arguments from
Counsel’s Letter, Petitioner again requested permission to file his hearing request
nunc pro tunc.

   e. Memorandum Opinion and Order
      On October 23, 2018, the Hearing Officer issued the Memorandum Opinion
and Order. The Hearing Officer found that the Order to Show Cause clearly set forth
the time for appeal, as determined by GRAPP, and Petitioner did not comply.
Petitioner sought to extend the 30-day deadline for filing his response in order to

      4
          42 Pa. C.S. §§ 9541-9546.


                                           6
obtain a hearing to “challeng[e] the Department’s findings,” the Hearing Officer
explained, but such relief was not warranted. (Memorandum and Order at 4.) The
Hearing Officer reasoned appeal periods are jurisdictional and acknowledged there
are “extraordinary circumstances” in which nunc pro tunc relief is warranted, but
inaction or negligence of “legal counsel is not considered a sufficient excuse for
failing to file a timely appeal.” (Id. at 5-6 (citing Cook v. Unemployment Comp. Bd.
of Review, 671 A.2d 1130 (Pa. 1996); Bass v. Commonwealth, 401 A.2d 1133 (Pa.
1979)).)
       The Hearing Officer disagreed that A.P. was similar to Petitioner’s
circumstances, as it involved a constitutional right to appeal from a court of record,
and the Department was not a court of record. Rather, as an administrative agency,
the Hearing Officer explained, the Department did not have “the Constitutional
authority to grant [Petitioner’s] request for an appeal[] nunc pro tunc.” (Id. at 7.)
Further, the Hearing Officer noted that Petitioner’s “appeal” was more accurately a
request for an initial hearing; thus, case law for requests to appeal nunc pro tunc was
inapposite. Even if Petitioner’s request was treated as an appeal nunc pro tunc, the
Hearing Officer determined that such relief was contrary to law because an
attorney’s negligence does not warrant nunc pro tunc relief. Additionally, the
Hearing Officer found Petitioner had not alleged sufficient facts in his Application
to demonstrate fraud by Former Counsel. Accordingly, the Hearing Officer granted
the Department’s Motion to Quash and denied Petitioner’s Application. Petitioner
appealed.5



       5
         Our “review is limited to determining whether constitutional rights were violated, whether
an error of law was committed[,] or whether the necessary findings of fact are supported by
substantial evidence.” Sklar v. Dep’t of Health, 798 A.2d 268, 273 n.7 (Pa. Cmwlth. 2002).


                                                7
II.   Parties’ Arguments
   a. Petitioner’s Arguments
      Petitioner argues that the Hearing Officer abused his discretion or committed
an error of law when he granted the Motion to Quash and denied his Application.
Petitioner asserts that he was unaware until receiving the Final Determination that
Former Counsel had not filed a request for a hearing, and Petitioner acted in a
reasonable and appropriate manner to remedy the situation at that time. As a result
of the Final Determination, Petitioner contends that he lost his employment and is
unable to secure other employment in the same field. Because of Former Counsel’s
inaction, Petitioner asserts he also lost the opportunity to contest the matter before
the Final Determination was issued.
      Petitioner contends that although he seeks a request for a hearing nunc pro
tunc rather than “an appeal, per se,” case law governing nunc pro tunc appeals is
applicable, as Petitioner is contesting the findings made by the Department.
(Petitioner’s Brief (Br.) at 7.) In fact, Petitioner asserts, it may be “more egregious
to deny” a nunc pro tunc request for a hearing to be held than an appeal from a
hearing that was held. (Id. at 8.) Petitioner notes that nunc pro tunc relief is
warranted where there is fraud or breakdown in the administrative process and
further asserts that Former Counsel was negligent, at a minimum, although “it is not
totally clear that fraud was not involved.” (Id.) Petitioner argues, even if Former
Counsel was negligent, Petitioner was not, and his non-negligent conduct should be
sufficient to grant nunc pro tunc relief.
      Moreover, Petitioner argues, where a party’s counsel is ineffective and
deprives the party of a constitutional right, the party should be able to proceed on an
appeal nunc pro tunc. A.P., 617 A.2d at 768. Like the appellant in A.P., Petitioner’s



                                            8
due process rights under the Fourteenth Amendment to the United States
Constitution6 are implicated, as the Department’s Final Determination deprived him
of his occupation and future employment in the nursing field without an opportunity
to be heard. Such a deprivation requires due process, which in this case is the pre-
deprivation hearing that Petitioner seeks nunc pro tunc. Citing to cases in other
jurisdictions involving entering determinations on nursing registries, Petitioner
contends there is “no question” in those cases that the nurses appealing were entitled
to a hearing to satisfy due process. (Petitioner’s Br. at 13 (citing Victor v. New
Mexico Dep’t of Health, 316 P.3d 213 (N.M. Ct. App. 2013); Molden v. Mississippi
State Dep’t of Health, 730 So.2d 29 (Miss. 1998)).) For these reasons, Petitioner
asks us to reverse the Memorandum and Order and allow him to proceed on the
request for a hearing nunc pro tunc.

   b. Department’s Arguments
      The Department responds that the Hearing Officer did not abuse his discretion
in issuing the Memorandum Opinion and Order. The Department emphasizes that
nunc pro tunc relief is an extraordinary remedy that should not be “permitted as a
matter of grace or mere indulgence.” (Department’s Br. at 8.) The Department
asserts Petitioner is not entitled to nunc pro tunc relief and the cases upon which he
relies to argue otherwise are distinguishable, as those cases involved non-negligent
conduct and Petitioner asserts that Former Counsel was negligent. Negligence of a
third party or appealing party is not sufficient for nunc pro tunc relief. Further, the
Department argues Petitioner’s assertion that Former Counsel was negligent
precludes Petitioner’s argument that Former Counsel may have engaged in fraud.
While Petitioner’s circumstances might be unfortunate, according to the

      6
          U.S. CONST. amend. XIV.


                                          9
Department, “equity does not come into play where jurisdictional lines are drawn,”
based on untimely appeals. (Id. at 10.) Because Petitioner’s late request for a
hearing does not fall within the non-negligent circumstances exception to nunc pro
tunc relief, the Department asserts that the Hearing Officer properly denied
Petitioner’s Application.
       With regard to Petitioner’s due process argument, the Department responds
that Petitioner waived this argument by not raising it in his statement of questions
involved in his brief. Rule 2116 of the Pennsylvania Rules of Appellate Procedure,
Pa.R.A.P. 2116. Even if this argument is not waived, the Department argues,
Petitioner’s due process rights were not violated. Due process in administrative
contexts requires notice and an opportunity to be heard, and the Department claims
Petitioner was provided with both when he received the Order to Show Cause with
the form to request a hearing. Because Petitioner did not timely file the request for
a hearing, the Department asserts he did not take advantage of the opportunity to be
heard. Because Petitioner did not timely respond, the factual allegations were
deemed admitted, pursuant to GRAPP. Therefore, there were no factual disputes,
the Department properly entered the determinations on the Registry, and the Hearing
Officer did not abuse his discretion or commit an error of law in issuing the
Memorandum Opinion and Order. The Department asks us to affirm.

III.   Discussion
       Petitioner makes a compelling due process argument.          Contrary to the
Department’s argument, Petitioner has not waived this issue under Pennsylvania
Appellate Rule of Procedure 2116(a). Rule 2116(a) states that a court will not
consider a question “unless it is stated in the statement of questions involved or is
fairly suggested thereby.” Pa.R.A.P. 2116(a) (emphasis added). Petitioner’s


                                         10
statement of the question involved states, in relevant part, “[s]hould [Petitioner] have
been permitted to file a Request for Hearing nunc pro tunc under the circumstances
. . . .” (Petitioner’s Br. at 3.) A request for a hearing is a request for an opportunity
to be heard, which necessarily implicates due process. Therefore, Petitioner’s due
process argument is “fairly suggested” by his statement of the questions involved
and is further elucidated in the body of his brief, and is not waived. Pa.R.A.P.
2116(a).
       Relying on A.P., Petitioner argues that where a constitutional right is at stake,
a counsel’s ineffectiveness should not preclude nunc pro tunc relief. In A.P., which
involved an appeal of a juvenile conviction under the PCRA, A.P. was adjudicated
delinquent on drug charges and placed on probation. A.P.’s trial counsel filed post-
trial motions, which were denied. A.P.’s trial counsel did not appeal within 30 days.
A.P.’s new counsel filed the motion for leave to appeal nunc pro tunc more than 30
days later, which the trial court denied. On appeal to the Superior Court,7 A.P.
argued that the trial court erred by refusing to grant “leave to file an appeal nunc pro
tunc where the failure to timely file [a] notice of appeal was due to ineffective
assistance of counsel that was apparent on [the] record.” A.P., 617 A.2d at 766
(second alteration added).       The Superior Court acknowledged that, under the
Pennsylvania Constitution, juveniles and adults have a right to appeal to a court of
record and a right to effective assistance of counsel. Further, “counsel’s failure to
properly effectuate an appellant’s constitutional right to appeal, unless expressly
waived by an appellant, is ineffective per se.” Id. at 767 (footnote omitted).
       The Superior Court found A.P.’s new counsel quickly filed a motion for leave
to file an appeal nunc pro tunc upon discovering that the time for appeal had run,

       7
         While not binding on this Court, decisions from the Superior Court may be persuasive.
A.S. v. Pa. State Police, 87 A.3d 914, 919 n.9 (Pa. Cmwlth. 2014).


                                             11
citing ineffectiveness of trial counsel. The Superior Court disagreed with the trial
court’s reasoning that nunc pro tunc relief was not warranted because there was no
evidence of fraud or administrative breakdown. Rather, “because A.P. was denied
his constitutional right to appeal . . . due to trial counsel’s ineffectiveness, the proper
course to be taken [was] to grant the right to appeal nunc pro tunc,” in order for the
“constitutional right to appellate review . . . to have any meaning under these
circumstances.” Id. at 768. Therefore, the Superior Court reversed the trial court.
       While the Superior Court’s reasoning in A.P. is persuasive and somewhat
similar to Petitioner’s circumstances, A.P. is also distinguishable in that it involved
a nunc pro tunc appeal. The Department argues that the Hearing Officer was
without jurisdiction because Petitioner’s appeal was untimely. If Petitioner had
filed a late appeal, we would agree with the Department because a timely appeal is
a jurisdictional issue. C.E. v. Dep’t of Pub. Welfare, 97 A.3d 828, 832 (Pa. Cmwlth.
2014) (“Failure to file a timely appeal of an administrative agency’s decision creates
a jurisdictional defect . . . .”). However, Petitioner has asserted that he did not file
an untimely appeal. Instead his Former Counsel, for reasons unknown and not
attributable to Petitioner, filed a request for an initial hearing one day after the
deadline to request a hearing had passed. We agree with Petitioner that an untimely
request for an initial hearing is not equivalent to an untimely appeal, as
recognized by Hearing Officer. Petitioner’s late request for a hearing is more akin
to a “nonjurisdictional claim-processing rule[],” as explained by the United States
Supreme Court in Fort Bend County, Texas v. Davis, 139 S. Ct. 1843, 1849 (2019).
There, the Supreme Court “stressed the distinction between jurisdictional
prescriptions and nonjurisdictional claim-processing rules, which seek to promote
the orderly progress of litigation by requiring that the parties take certain procedural



                                            12
steps at certain specified times.” Id. at 1849 (citations omitted). The Supreme Court
reasoned that “when Congress does not rank a [prescription] as jurisdictional, courts
should treat the restriction as nonjurisdictional in character.” Id. at 1850.
      Prior to Fort Bend, this Court contemplated the difference between
nonjurisdictional claim-processing rules and jurisdictional prescriptions in Eathorne
v. State Ethics Commission, 960 A.2d 206 (Pa. Cmwlth. 2008), wherein we
explained the nunc pro tunc standard is not properly applied where no appeal is at
issue. There, the State Ethics Commission (Commission) sent the petitioner a
findings report detailing the petitioner’s alleged violations of the Public Official and
Employee Ethics Act (Ethics Act).8 Pursuant to the Commission’s regulations and
enabling legislation, the findings report advised the petitioner that an answer
admitting or denying the allegations must be received by the Commission within 30
days. The findings report further advised that if the petitioner did not respond or
provided only general denials, it would “be considered a default and deemed an
admission of the individual fact[s]” pursuant to 51 Pa. Code § 21.5(k)(1). Eathorne,
960 A.2d at 208. One day after the deadline to respond, the petitioner filed the
answer along with a request to file the answer nunc pro tunc, which the Commission
denied.
      This Court reversed the Commission’s conclusion that the petitioner was not
entitled to nunc pro tunc relief on his application to file an answer. Noting that the
Commission’s regulation allowed an extension of the time to file a response for good
cause shown, this Court found that the Commission used the good cause standard
governing the grant of untimely appeals, which was incorrect because no appeal was
at issue. Instead, this Court explained, the correct standard to be applied was “a civil


      8
          65 Pa. C.S. §§ 1101-1113.


                                          13
standard such as that which is applied to deadlines for civil actions under the
Pennsylvania Rules of Civil Procedure.” Id. at 211. Because the findings report
“contained allegations of wrongdoing and was not a final determination or any
determination of wrongdoing,” the Court reasoned it functioned “essentially the
same as a complaint.” Id. We also noted the Ethics Act did not specifically require
that good cause be shown prior to the expiration of the 30 days; therefore, the
petitioner did not need “to invoke the nunc pro tunc fiction, which applies only
where the applicant has missed a filing deadline.” Id. Reasoning that where “the
failure to timely file can be reasonably explained and the party has acted with
reasonable diligence in attempting to cure the error, the petitioner should not lose
his or her right to be heard and his or her day in court,” this Court reversed the
Commission and required it to accept the answer to the findings report that was
submitted one day late. Id.
      Although in Eathorne the Commission had a regulation allowing late answers
for good cause shown, which is not the case here, our reasoning in Eathorne is still
applicable as it focuses on the differing nature of untimely appeals as opposed to
untimely pleadings. Petitioner should not be held to a nunc pro tunc appeal
standard where his untimely filing at issue is an untimely request for a hearing.
The civil standard for untimely filings that this Court alluded to in Eathorne and that
should be applied here is exemplified by certain Rules of Civil Procedure that do not
divest courts of jurisdiction based on a party’s incomplete, unfiled, or untimely
responses to factual averments. For example, where a party does not file an answer
to a complaint in the required time and the complaining party files and is granted a
praecipe for default judgment, the defending party can still file a petition to open the
judgment.    Pennsylvania Rule of Civil Procedure 273.3(b)(2), Pa.R.C.P. No.



                                          14
273.3(b)(2). As the Pennsylvania Supreme Court has held, a court is warranted in
opening a judgment where the record indicates that a party turned the case over to
an attorney upon receiving the complaint, but the attorney does not timely file the
answer, as the attorney’s negligent conduct “provides sufficient justification for [the
party’s] failure to respond to the original case.” Dep’t of Transp. v. Nemeth, 442
A.2d 689, 691 (Pa. 1982). Similarly, under the rules governing discovery in civil
cases, a matter set forth in requests for admission is deemed admitted unless the
party objects within 30 days. However, a party may nonetheless move to withdraw
or amend the admission. Pennsylvania Rule of Civil Procedure 4014, Pa.R.C.P. No.
4014.
        Petitioner’s untimely request for an initial hearing in response to the Order
to Show Cause is similar to these nonjurisdictional claim-processing rules. As
opposed to untimely appeals, which divest the agency or Court of jurisdiction,
Petitioner’s untimely request for an initial hearing is governed by GRAPP, which
provides:

        A person upon whom an order to show cause has been served under
        § 35.14 (relating to orders to show cause) shall, if directed so to do,
        respond to the same by filing within the time specified in the order an
        answer in writing. The answer shall be drawn so as specifically to
        admit or deny the allegations or charges which may be made in the
        order, set forth the facts upon which respondent relies and state
        concisely the matters of law relied upon. . . . A respondent failing to
        file [an] answer within the time allowed shall be deemed in default,
        and relevant facts stated in the order to show cause may be deemed
        admitted.




                                          15
1 Pa. Code § 35.37 (emphasis added).9 Section 35.37 is silent on whether a failure
to respond is a jurisdictional bar to the administrative agency’s authority, thus,
“courts should treat the restriction as nonjurisdictional in character.” Fort Bend, 139
S. Ct. at 1850. Furthermore, the Department’s reliance upon Petitioner’s purported
noncompliance with Section 35.37 of GRAPP is misplaced because Petitioner did
not file an answer, nor was he directed to do so. Instead, the Order to Show Cause
informed Petitioner that he must show cause “by requesting an administrative
hearing and presenting [his] arguments,” (C.R. at 58), which Petitioner filed one day
after the deadline, an action which should be governed by civil standards, as
discussed above. Despite this, the Department considered Petitioner’s lack of timely
request for a hearing as “a waiver of all objections,” similar to a failure to file an
answer when directed to do so under Section 35.37. (Id. at 59.) Therefore, the
Department’s treatment of Petitioner’s untimely request for a hearing as
jurisdictional is contrary to GRAPP.
       Moreover, this Court has not interpreted Section 35.37 of GRAPP as
jurisdictional.    Notably, the few times this Court has reviewed untimely or
insufficient responses to an order to show cause under Section 35.37, the agencies
in question did not immediately enter final orders or determinations if a party did
not respond or untimely responded to an order to show cause. Instead, the agencies
filed praecipes to enter default judgment and deem facts admitted before further
action, such as the entry of a final order or determination. See, e.g., Szerencsits v.
Bureau of Prof’l & Occupational Affairs, Bd. of Accountancy (Pa. Cmwlth., No.

       9
         The language provided by the Commission in Eathorne tracked the language in this
provision very closely with regard to the consequences for not responding to the findings report.
Therefore, although the Commission’s regulations allowed for an extension of time for good cause
shown, while Section 35.37 of GRAPP does not, this Court’s reasoning regarding untimely
responses to factual averments is applicable.


                                               16
1210 C.D. 2013, filed Apr. 4, 2014), slip op. at 3; Ancharski v. Bureau of Prof’l &
Occupational Affairs, State Bd. of Nursing (Pa. Cmwlth., No. 1765 C.D. 2010, filed
June 21, 2011), slip op. at 3; Lazorick v. State Bd. of Dentistry (Pa. Cmwlth., No.
1558 C.D. 2007, filed Jan. 24, 2008), slip op. at 3,10 Zimmerman v. Foster, 618 A.2d
1105, 1107 (Pa. Cmwlth. 1992).11
       Because Petitioner’s untimely filing is a request for an initial hearing in
response to factual allegations set forth in the Order to Show Cause, the prescribed
time for response is nonjurisdictional, unlike an untimely appeal. Therefore,
Petitioner, “act[ing] with reasonable diligence in attempting to cure the error”
attributable to Former Counsel’s inaction, should not be denied his opportunity to
be heard. Eathorne, 960 A.2d at 211.
       The Department’s actions are inconsistent with notions of due process,
particularly given the detrimental effect of a finding of abuse entered on a nurse aide
registry. Such a determination implicates “the right to pursue a lawful occupation”
under article I, section 1 of the Pennsylvania Constitution,12 as the Pennsylvania
Supreme Court explained in Nixon v. Commonwealth, 839 A.2d 277, 288 (Pa. 2003).
Further, as recognized by the New York Court of Appeals in Miller v. DeBuono, 689
N.E.2d 518, 521-22 (N.Y. 1997), entries of abuse on a nurse aide registry “call[] into
question [a petitioner’s] reputation, honor[,] or integrity” on a list available to the

       10
            These unreported opinions of the Court are cited for persuasive value in accordance with
Section 414(a) of this Court’s Internal Operating Procedures, 210 Pa. Code § 69.414(a).
         11
            In Zimmerman, this Court held that the Insurance Commissioner properly found a
respondent in default under Section 35.37 for failure to file an answer to an order to show cause in
the required time, but it did not determine that the untimely response divested the Insurance
Commissioner of jurisdiction. 618 A.2d at 1107.
         12
            Article I, section 1 provides “[a]ll men are born equally free and independent, and have
certain inherent and indefeasible rights, among which are those of enjoying and defending life and
liberty, of acquiring, possessing and protecting property and reputation, and of pursuing their own
happiness.” PA. CONST. art I., § 1.


                                                17
public at large. Additionally, any determination on that registry “publicly brand[s]
[the petitioner] a patient abuser,” the court explained, which in turn, affects the
petitioner’s current and future employment in the residential health care industry.
Id. at 522. Accordingly, the New York Court of Appeals cautioned that “procedural
safeguards established by the [s]tate” should be sufficient to prevent deprivation of
a constitutionally protected interest. Id. The Department’s process here, which is
not in accordance with the plain language of GRAPP and denies Petitioner his
opportunity to be heard in the first instance, does not reflect such procedural
safeguards that should be provided when significant interests are at stake, as they are
here. Therefore, the Department abused its discretion, and we vacate and remand
for the Department to conduct the hearing that Petitioner requests.

IV.   Conclusion
      The Department abused its discretion when, applying nunc pro tunc appeal
standards, it denied Petitioner’s untimely request for an initial hearing resulting
from Former Counsel’s inaction. As a result, Petitioner was denied his opportunity
to be heard through no fault of his own. Accordingly, we vacate the Hearing
Officer’s Memorandum Opinion and Order denying Petitioner’s Application and
granting the Department’s Motion to Quash and remand for the Department to hold
the hearing that Petitioner seeks regarding the factual allegations set forth in the
Order to Show Cause.



                                        _____________________________________
                                        RENÉE COHN JUBELIRER, Judge




                                          18
        IN THE COMMONWEALTH COURT OF PENNSYLVANIA


Nicholas Muma,                           :
                         Petitioner      :
                                         :
                   v.                    :   No. 1535 C.D. 2018
                                         :
Pennsylvania Department of Health,       :
Division of Nursing Care Facilities,     :
                         Respondent      :

                                      ORDER


      NOW, December 18, 2019, the Memorandum Opinion and Order of the
Pennsylvania Department of Health, Division of Nursing Care Facilities
(Department) is VACATED, and this matter is REMANDED for the Department
to hold a hearing in accordance with the foregoing opinion.
      Jurisdiction relinquished.

                                       _____________________________________
                                       RENÉE COHN JUBELIRER, Judge
