           In the United States Court of Federal Claims
                                         No. 18-1119C
                             (Filed Under Seal: November 28, 2018)
                         (Reissued for Publication: December 18, 2018)

*************************************
TELESIS CORPORATION,                *
                                    *
            Plaintiff,              *
                                    *                 Postaward Bid Protest; RCFC 52.1; Cross-
v.                                  *                 Motions for Judgment on the
                                    *                 Administrative Record; Clarifications
THE UNITED STATES,                  *
                                    *
            Defendant.              *
*************************************

Russell D. Duncan, Washington, DC, for plaintiff.

Sheryl L. Floyd, United States Department of Justice, Washington, DC, for defendant.

                                    OPINION AND ORDER

SWEENEY, Chief Judge

        In this postaward bid protest, plaintiff Telesis Corporation (“Telesis”) alleges that its
proposal in connection with a solicitation issued by the United States General Services
Administration (“GSA”) for information technology services was improperly evaluated. Telesis
argues that the GSA erred by deducting points Telesis claimed for possessing relevant
experience without first seeking clarification regarding the missing information necessary to
sustain the points. The court is presented with the parties’ cross-motions for judgment on the
administrative record. For the reasons explained below, the court denies Telesis’s motion and
grants defendant’s motion.

                                       I. BACKGROUND

                                          A. Solicitation

       On June 20, 2016, the GSA issued solicitation QTA0016GBA000 to procure information
technology services for the government. Administrative R. (“AR”) 4, 270. Specifically, the
GSA sought proposals for the Alliant 2 Small Business Governmentwide Acquisition Contract, a


          The court initially issued this Opinion and Order under seal with instructions for the
parties to propose any redactions. The parties did not propose any redactions.
multiple-award, indefinite-delivery, indefinite-quantity contract. Id. at 270. An awardee under
the solicitation would become eligible to receive task orders performed under the contract. Id. at
262-63. The GSA specified that proposals were due by October 7, 2016. Id. at 258.

                               1. Proposal Format and Contents

       The GSA required offerors to submit their proposals in seven volumes—general;
responsibility; cost-price; past performance; relevant experience; organizational risk assessment;
and systems, certifications and clearances. Id. at 365. Within the general volume, offerors were
required to include, among other items, a completed copy of the Document Verification and Self
Scoring Worksheet (“Scoring Worksheet”). Id. The GSA also instructed offerors to submit a
paper copy of the completed Scoring Worksheet. Id. In the Scoring Worksheet, offerors were
required to claim points for meeting specific criteria in the solicitation. See id. at 372-73. For
every claimed point, offerors were required to include supporting documentation in the proposal
showing that they met the relevant criteria. Id.

        Of particular import here, offerors could claim points for having relevant experience. Id.
at 225-26. The GSA identified two categories of relevant experience: (1) Product or Service
Code1 (“PSC”) projects and (2) leading edge technology (“LET”) projects. Id. at 379; see also
id. (explaining that a “project” consists of a contract or task order performed for a public or
private entity). The GSA further defined relevant experience by delineating what types of work
qualified under each category. Id. at 380, 387. Specifically, the GSA chose thirty-five PSCs—
which were separated into three groups—that would be accepted and ten technology fields in
which experience would qualify as LET.2 Id. at 385-87, 390. Offerors were permitted to submit
no more than (1) four projects for the first PSC group, two projects for the second group, and one
project for the third group; and (2) three projects in each LET field. Id. at 380, 387. Subject to
those restrictions, offerors could claim points for each qualifying project. Id. at 225-26. With
regard to PSC projects, offerors could claim 3000 points for each project in the first group, 2000
points for each project in the second group, and 1000 points for a project in the third group. Id.
at 225. Offerors could also claim 500 additional points for each substantiated PSC project that
was performed for a different federal government customer. Id. As to the LET projects, offerors
could claim 100 points for the first project in each LET field, 200 points for the second such
project, and 300 for the third such project. Id. at 226.

       As germane to Telesis’s protest, the process was identical for substantiating the points for
relevant experience in either the PSC or LET categories. Specifically, offerors were required to
submit, along with other items, a completed relevant experience project template (“Experience


       1
          PSCs are codes that are established by the government and “represent major products
or services offered by a business.” AR 387.
       2
        For example, a contract to provide “IT and Telecom – Systems Development” (PSC
D302) qualified as relevant experience in the PSC category, while a task order concerning “cloud
computing” met the criteria for the LET category. AR 385, 390.




                                                -2-
Form”) signed by the cognizant contracting officer (“CO”) for each project.3 Id. at 382, 388. If
offerors could not reach the CO, the GSA permitted the CO’s representative (“COR”) directly
associated with the project to sign the Experience Form. Id. Offerors who relied on the COR’s
signature were also required to provide (1) the CO’s and COR’s contact information and (2) an
electronic-mail (“e-mail”) message from the COR to the CO containing the completed
Experience Form. Id. at 382, 388-89. The GSA requested the e-mail message to “provide
verification that the CO was made aware of the COR’s concurrence with the [Experience
Form].” Id. at 382 (PSC projects); accord id. at 389 (LET projects).

                                     2. Evaluation Process

        The GSA explained in the solicitation that the awardees would be selected based on
which offerors presented the highest technically rated proposals with a fair and reasonable price.
Id. at 402. For evaluating proposals, the GSA set forth a step-by-step review process for each
proposal. This process consisted of the following steps, which the CO was required to perform
in the order noted below:

       •   Step One: The CO preliminarily identifies the top eighty proposals by sorting
           all of the submissions from the highest score to the lowest score based on the
           offerors’ Scoring Worksheets. Id. at 402-03. The CO then reviews the top
           eighty proposals in accordance with the following steps.

       •   Step Two: For each proposal, the CO verifies that a support document exists
           for each of the evaluation elements included on the Scoring Worksheet. Id. at
           403. Any discrepancies at this stage are treated as clarifications. Id.

       •   Step Three: The CO conducts an acceptability review to determine whether
           each offeror submitted all of the requested information for the general volume
           in the specified manner. Id. If a proposal does not pass the review, the
           proposal is replaced by the next highest scoring proposal that passes the
           acceptability review. Id.

       •   Step Four: The CO determines whether a support document substantiates
           each claimed point on the Scoring Worksheet. Id. If the claimed points are
           not validated, then (1) those points are deducted, (2) the proposals are resorted
           based on the revised score, and (3) the proposal is replaced if its new score is
           below the cutoff for the top eighty proposals. Id.




       3
          For PSC projects, an offeror could also substantiate its points by submitting a Federal
Procurement Data System – Next Generation report if the information in that document matched
the information in the Experience Form. AR 381. Telesis, however, does not argue that it
pursued this method of verification for any of the projects at issue in this protest.



                                                -3-
       •   Step Five: The CO evaluates whether the offeror proposed fair and reasonable
           pricing. Id. An offeror who fails to provide such pricing is eliminated from
           the competition. Id.

The GSA explained that the process would continue until the top eighty proposals (or more, in
the case of a tie for the last spot) were identified, at which point evaluations cease and contracts
would be awarded to the offerors of those proposals. Id. Offerors were also informed that the
GSA did not intend to hold discussions but would conduct clarifications as necessary. Id. at 402.
As explained in the Source Selection Decision Memorandum, the GSA adhered to above process
for evaluating proposals and did not hold discussions. Id. at 466-68.

                                      B. Telesis’s Proposal

        In its proposal, Telesis stated that it was entitled to 71,700 points. Id. at 499. Of
particular import here, Telesis claimed points for (1) PSC Projects 1-4 and 2-2; and (2) LET
Projects 1-1, 1-2, 5-1, 10-1, and 10-3.4 Id. at 496-98. For each of those projects, Telesis
attempted to substantiate its points by submitting (1) an e-mail message from Telesis to the
cognizant CO and COR requesting a signature on the attached Experience Form and (2) the form
signed by the COR. E.g., id. at 608-09. But Telesis did not include an e-mail message from the
applicable COR to the CO for any of the projects. E.g., id. at 606-82 (PSC Project 1-4). Telesis
also claimed points for other PSC and LET projects, id. at 496-98, and substantiated those points
without relying on the COR’s signature, e.g. id. at 815 (PSC Project 3-1).

        The GSA reviewed Telesis’s proposal in accordance with the procedures noted above.
See id. at 1462-65. The GSA reached the fourth step of the evaluation process: verifying that
the support documents substantiated every claimed point on the Scoring Worksheet. See id.
(validating claimed points); see also id. at 402-03 (describing the evaluation process). At this
stage, the GSA deducted 7000 points from Telesis’s proposal. Id. at 1462-65. Specifically, the
GSA subtracted the 6000 points that Telesis claimed for PSC Projects 1-4 and 2-2 and LET
Projects 1-1, 1-2, 5-1, 10-1, and 10-3.5 Id. The GSA explained that Telesis’s failed to
substantiate those 6000 points because it relied on the COR’s signature but did not provide the
required e-mail message from the COR to the CO. Id. at 1462, 1464. Because PSC Projects 1-4

       4
         In all project numbers, the first digit represents the PSC group or LET field, and the
second digit represents the ordinal number of projects the offeror submitted in that group or field.
See AR 179. For example, Telesis’s reference to PSC Project 1-4 refers to the fourth project
with a PSC code in the first group. Id. at 497.
       5
          The GSA deducted 3000 points for PSC Project 1-4 and 2,000 points for PSC Project
2-2. AR 1462. The precise allocation of the deducted points for the LET projects is more
complicated because an unsubstantiated LET project could affect the scores for substantiated
projects in the same field. See id. at 226 (providing more points for each validated project in a
LET field). Simply stated, Telesis’s failure to substantiate (1) LET Projects 1-1 and 1-2 resulted
in a 300-point deduction; (2) LET Project 5-1 led to a 200-point deduction; and (3) LET Projects
10-1 and 10-3 caused a 500-point deduction. Id. at 1466-67.




                                                -4-
and 2-2 were not substantiated, the GSA also deducted 1000 points that Telesis claimed for
performing those projects for different federal government customers. Id. at 1463.

       On February 14, 2018, the GSA posted an award notice reflecting that it had selected
eighty-one awardees.6 Id. at 480-88. Telesis was not listed as an awardee. Id. Telesis promptly
requested a debriefing. Id. at 1607. In a March 9, 2018 debriefing letter, the GSA explained
why it deducted points and how that deduction placed Telesis below the award cutoff. Id. at
1609-12. After it received the debriefing letter, Telesis filed a protest with the GSA. Id. at 2114.
The GSA denied the protest on April 16, 2018. Id. at 3067.

                                      C. Procedural History

        On July 31, 2018, Telesis filed its protest with the court. In its complaint, Telesis alleges
that the GSA abused its discretion by not seeking clarification on whether each CO was notified
by the respective COR regarding the latter’s concurrence with Telesis’s representations on its
Experience Forms. Based on that purported error, Telesis requests that the court declare that the
GSA erred by deducting 6800 points from the points it claimed on its Scoring Worksheet and
enjoin the GSA from proceeding with the current awardee list until it recalculates Telesis’s
score.7 Pursuant to the schedule they proposed, the parties briefed cross-motions for judgment
on the administrative record, and the court heard argument on Tuesday, November 27, 2018.
The motions are now ripe for adjudication.

                                    II. LEGAL STANDARDS

        In ruling on motions for judgment on the administrative record pursuant to Rule 52.1(c)
of the Rules of the United States Court of Federal Claims, “the court asks whether, given all the
disputed and undisputed facts, a party has met its burden of proof based on the evidence in the
record.” A & D Fire Prot., Inc. v. United States, 72 Fed. Cl. 126, 131 (2006) (citing Bannum,
Inc. v. United States, 404 F.3d 1346, 1356 (Fed. Cir. 2005)). Because the court makes “factual
findings . . . from the record evidence,” judgment on the administrative record “is properly
understood as intending to provide for an expedited trial on the administrative record.” Bannum,
404 F.3d at 1356.

        The court reviews challenged agency actions pursuant to the standards set forth in the
Administrative Procedure Act. 28 U.S.C. § 1491(b)(4) (2012). Specifically, “the proper
standard to be applied in bid protest cases is provided by 5 U.S.C. § 706(2)(A): a reviewing
court shall set aside the agency action if it is ‘arbitrary, capricious, an abuse of discretion, or
otherwise not in accordance with law.’” Banknote Corp. of Am. v. United States, 365 F.3d
1345, 1350 (Fed. Cir. 2004). Under this standard, the court


       6
         The GSA exceeded its stated target of eighty awardees as a result of a four-way tie for
the seventy-eighth position. AR 1615.
       7
          Telesis disputes all of the deductions except for the 200 points removed because of its
failure to substantiate LET Project 5-1.



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       may set aside a procurement action if “(1) the procurement official’s decision
       lacked a rational basis; or (2) the procurement procedure involved a violation of
       regulation or procedure.” A court reviews a challenge brought on the first ground
       “to determine whether the contracting agency provided a coherent and reasonable
       explanation of its exercise of discretion, and the disappointed bidder bears a
       heavy burden of showing that the award decision had no rational basis.” “When a
       challenge is brought on the second ground, the disappointed bidder must show a
       clear and prejudicial violation of applicable statutes or regulations.”

Centech Grp., Inc. v. United States, 554 F.3d 1029, 1037 (Fed. Cir. 2009) (citations omitted)
(quoting Impresa Construzioni Geom. Domenico Garufi v. United States, 238 F.3d 1324, 1332-
33 (Fed. Cir. 2001)); accord Advanced Data Concepts, Inc. v. United States, 216 F.3d 1054,
1058 (Fed. Cir. 2000) (“The arbitrary and capricious standard . . . requires a reviewing court to
sustain an agency action evincing rational reasoning and consideration of relevant factors.”).

         Procurement officials “are ‘entitled to exercise discretion upon a broad range of issues
confronting them’ in the procurement process.” Impresa, 238 F.3d at 1332 (quoting Latecoere
Int’l, Inc. v. U.S. Dep’t of the Navy, 19 F.3d 1342, 1356 (11th Cir. 1994)). Thus, the court’s
review of a procuring agency’s decision is “highly deferential.” Advanced Data Concepts, 216
F.3d at 1058; see also Citizens to Preserve Overton Park, Inc. v. Volpe, 401 U.S. 402, 416 (1971)
(“The court is not empowered to substitute its judgment for that of the agency.”). Furthermore, a
“protestor’s burden of proving that the award was arbitrary, capricious, an abuse of discretion, or
otherwise not in accordance with law is greater [in negotiated procurements] than in other types
of bid protests.” Galen Med. Assocs., Inc. v. United States, 369 F.3d 1324, 1330 (Fed. Cir.
2004). And, when a contract is to be awarded on a “best value” basis, procurement officials have
“even greater discretion than if the contract were to have been awarded on the basis of cost
alone.” Id. (citing E.W. Bliss Co. v. United States, 77 F.3d 445, 449 (Fed. Cir. 1996)
(“Procurement officials have substantial discretion to determine which proposal represents the
best value for the government.”)).

                                         III. ANALYSIS

        Telesis argues that its failure to include the requisite e-mail messages in its proposal was
an apparent clerical error such that the GSA abused its discretion by not seeking clarification
regarding the missing messages. Telesis asserts that this failure was a clerical error because the
omission of the messages did not change the proposal’s substance—the substantive information
sought by the GSA was contained on the signed Experience Forms, which were included in the
proposal. Telesis further contends that the error was apparent because its intent to obtain the
necessary documentation from the government was clear from the submission of the e-mail
messages it sent to the CO and COR. Defendant counters that Telesis did not make an apparent
clerical error because it failed to submit the correct materials for multiple projects. Defendant
also argues that the missing e-mail messages were an essential part of the GSA’s verification
process such that their omission was a material deficiency not subject to clarification.

        The Federal Acquisition Regulation (“FAR”) provides the framework for evaluating
Telesis’s argument that its protest should be sustained because the GSA did not seek clarification



                                                 -6-
regarding the missing e-mail messages. “Clarifications are limited exchanges, between the
Government and offerors, that may occur when award without discussions is contemplated.”
FAR 15.306(a)(1). Indeed, “offerors may be given the opportunity to clarify certain aspects of
proposals (e.g., the relevance of an offeror’s past performance information and adverse past
performance information to which the offeror has not previously had an opportunity to respond)
or to resolve minor or clerical errors.” FAR 15.306(a)(2) (emphasis added). Flowing from the
permissive wording of the regulation, the GSA’s decision to seek (or not to seek) clarification is
within its discretion. Id.; see BCPeabody Constr. Servs., Inc. v. United States, 112 Fed. Cl. 502,
509 (2013) (“[T]he regulatory provisions regarding mistakes discovered before award in bids for
negotiated procurements are largely discretionary.”). But see Camden Shipping Corp. v. United
States, 89 Fed. Cl. 433, 438 (2009) (“[T]he agency is required to seek clarification only in the
case of a clerical error.”).

        The permissive nature of clarifications does not insulate from judicial review the GSA’s
decision to not seek clarification. See BCPeabody, 112 Fed. Cl. at 512 (“[The court] cannot
accept the implication that there are never situations in which [the procuring agency’s] discretion
would be abused by a failure to seek clarification.”). A critical component of evaluating the
GSA’s decision to not seek clarification is whether it should have discerned that the protestor
made an error rather than a deliberate decision. See Dell Fed. Sys. v. United States, 133 Fed. Cl.
92, 106 (2017) (deeming relevant the fact that the procuring agency “had notice that a clerical
error had likely occurred”); Level 3 Commc’ns, LLC v. United States, 129 Fed. Cl. 487, 505
(2016) (giving weight to the fact that the offeror made representations in the proposal concerning
the substance of the missing information); BCPeabody, 112 Fed. Cl. at 512 (considering that the
offeror submitted a duplicate page and that the evaluator knew the substance of the missing
information); Griffy’s Landscape Maint. LLC v. United States, 46 Fed. Cl. 257, 259-60 (2000)
(requiring clarification when the absence of information “clearly indicate[d] a clerical mistake”).
Indeed, Telesis has not provided (and the court is not aware of) any precedent in which the
United States Court of Appeals for the Federal Circuit or this court held that the procuring
agency abused its discretion by not seeking clarification when the error was not apparent.
Therefore, the obviousness of the error is an important consideration for determining whether the
GSA acted reasonably by not seeking clarification.

        In light of the above, Telesis fails to demonstrate that the GSA abused its discretion by
not seeking clarification. Telesis does not direct the court to any record evidence before the
GSA during the evaluation stage suggesting that Telesis’s submission of the e-mail messages it
sent to the COs and CORs rather than the messages sent by the CORs to the COs was an
apparent error rather than a deliberate choice. Indeed, Telesis relied on the COR’s signature
seven times to substantiate the claimed relevant experience, and each time Telesis repeated the




                                                -7-
same error: submitting the wrong e-mail message.8,9 The repetition suggests a calculated
decision. See Westfield Ins. Co. v. Harris, 134 F.3d 608, 615 (4th Cir. 1998) (“[W]here prior
acts of apparent coincidence are similar, the repeated reoccurrence of such an act takes on
increasing relevance to support the proposition that there is an absence of accident.”). This
conclusion is bolstered by the evidence in the administrative record suggesting that Telesis did
not interpret the solicitation as requiring an e-mail message from the COR to the CO. In the e-
mail messages Telesis sent to its customers and submitted with its proposal, Telesis never asked
that a COR signing the Experience Form also (1) send an e-mail message notifying the cognizant
CO that the COR concurred with Telesis’s representations on the form or (2) forward that
message to Telesis for inclusion in its proposal. Moreover, Telesis’s argument that it made an
apparent clerical error requiring clarification is further undermined by the nature of the error: the
submission of documents—e-mail messages from Telesis to the COs and CORs requesting a
signature on an Experience Form—that are relevant to (but insufficient for) substantiating the
claimed points. The inclusion of these messages is not so peculiar that the GSA was obligated to
seek clarification. See Criterion Systems, Inc. v. United States, No. 18-875, 2018 WL 4474672,
at *7 (Fed. Cl. Sept. 13, 2018) (explaining that the GSA was not required to seek clarification
when the offeror provided a private audit of its accounting system rather than the required
government audit). Compare id., with BCPeabody, 112 Fed. Cl. at 511 (requiring clarification
when the offeror made a clerical error by submitting a duplicate page). Simply stated, Telesis
fails to demonstrate that it committed an apparent clerical error or otherwise show that the GSA
abused its discretion by not seeking clarification.

                                       IV. CONCLUSION

       For the reasons discussed above, the court DENIES Telesis’s motion for judgment on the
administrative record and GRANTS defendant’s cross-motion for judgment on the
administrative record. Telesis’s protest is DISMISSED. No costs. The clerk shall enter
judgment accordingly.

       The court has filed this ruling under seal. The parties shall confer to determine


       8
          Although the GSA identified seven projects that were not validated because they lacked
the required e-mail message, Telesis seemingly made the same error on an eighth project—LET
Project 6-3—because it relied on the COR’s signature without providing an e-mail message from
the COR to CO. See AR 1154-78.
       9
           The court is perplexed by Telesis’s statement that it “submitted the correct form of the
CO ‘awareness email’” for fifteen projects. Pl.’s Opp’n to Def.’s Mot. J. on the Administrative
R. 2 (citing AR 1462-63). The record contains no such e-mail messages. Indeed, the inclusion
of such messages would be peculiar because Telesis relied on the CO’s signature for all of its
validated projects (with the exception of LET Project 6-3, as discussed in note 8, supra) so no e-
mail messages from the CORs to the COs were required to substantiate the points. Moreover,
Telesis’s statement is not helpful because the referenced pages in the administrative record are
unrelated to validating experience. See AR 1462-63 (documenting part of an audit and
agreement to extend the acceptance period).



                                                 -8-
proposed redactions to which all the parties agree. Then, by no later than Wednesday,
December 12, 2018, the parties shall file a joint status report indicating their agreement with the
proposed redactions, attaching a copy of those pages of the court’s ruling containing
proposed redactions, with all proposed redactions clearly indicated.

       IT IS SO ORDERED.

                                                      s/ Margaret M. Sweeney
                                                      MARGARET M. SWEENEY
                                                      Chief Judge




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