                                  NUMBER 13-10-00007-CV

                                  COURT OF APPEALS

                      THIRTEENTH DISTRICT OF TEXAS

                        CORPUS CHRISTI - EDINBURG

                           IN RE: NATIONWIDE CREDIT, INC.


                            On Petition for Writ of Mandamus


                              MEMORANDUM OPINION
               Before Justices Rodriguez, Garza, and Benavides
                   Memorandum Opinion by Justice Garza
        Relator, Nationwide Credit, Inc. (“Nationwide”), filed a petition for writ of mandamus

requesting that we direct respondent, the Honorable James Klager, presiding judge of the

County Court at Law Number 4 of Nueces County, Texas, to: (1) grant Nationwide’s

motion to certify an arbitration award entered against real party in interest, James C.

Flanagan; and (2) dismiss the class action currently pending in the trial court, or decertify

the class. Having fully considered Nationwide’s petition and Flanagan’s response thereto,

we conditionally grant the petition in part.

                                            I. BACKGROUND

        Flanagan sued Nationwide in 2004, alleging that Nationwide had violated the Texas

Debt Collection Practices Act (“TDCPA”) in the course of collecting a debt on behalf of

DirecTV for satellite television services provided to Flanagan.1 See TEX . FIN . CODE ANN .


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         Flanagan also sued debt collector Plaza Associates (“Plaza”). Plaza is not a party to this original
proceeding.
§§ 392.001-.404 (Vernon 2006). In 2005, the trial court certified a class, see TEX . R. CIV.

P. 42, and in 2006, the trial court ordered Nationwide to distribute notices to all class

members.

         Noting the existence of an arbitration clause in Flanagan’s contract with DirecTV,

Nationwide filed a motion with the trial court to decertify the class and compel arbitration.

The trial court denied the motion, and we denied Nationwide’s subsequent petition for

mandamus relief and appeal. In re Nationwide Credit, Inc., No. 13-06-521-CV, 2006 Tex.

App. LEXIS 9380, at *1-2 (Tex. App.–Corpus Christi Oct. 19, 2006, orig. proceeding)

(mem. op.); Nationwide Credit, Inc. v. Flanagan, No. 13-06-516-CV, 2006 Tex. App. LEXIS

9379, at *1-2 (Tex. App.–Corpus Christi Oct. 19, 2006, pet. denied) (mem. op.).
Nationwide then filed a petition for review and sought mandamus relief in the Texas

Supreme Court. While those cases were pending, the parties entered into an agreement

under which: (1) the parties agreed to arbitrate “all disputes against each other arising out

of or in any way related or connected to debt collection activities” by Nationwide against

Flanagan, and (2) Nationwide agreed to voluntarily dismiss its petitions in the supreme

court.

         Nationwide and Flanagan then proceeded to arbitration. After a hearing, the

arbitrator ruled that the matter could not proceed in arbitration as a class action because,

“of the 20,000 potential class members[,] . . . only Mr. Flanagan has entered into any kind

of arbitration agreement with Nationwide. . . .” Although Flanagan’s individual claims

remained pending in arbitration, Flanagan returned to the trial court to ask for enforcement

of the trial court’s 2006 order compelling Nationwide to distribute class notices. The trial

court granted the request, ordering Nationwide to “identify the class members from

computer records” and to mail notices to all class members within thirty days. Nationwide

again petitioned this court for a writ of mandamus, asking us to compel the trial court to

vacate its order requiring the identification and notification of class members. We granted

Nationwide’s request in part, finding that (1) the class action remained pending in the trial

court, but that (2) the court had no discretion but to stay the class action for as long as

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Flanagan remained class representative and his arbitration remained pending. In re

Nationwide Credit, Inc., No. 13-08-00717-CV, 2009 Tex. App. LEXIS 2243, at *13 (Tex.

App.–Corpus Christi Mar. 31, 2009, orig. proceeding) (mem. op.). We directed the trial

court to stay the class action until either (1) Flanagan is removed or replaced as class

representative, or (2) Flanagan’s individual arbitration is concluded and final, whichever

occurs earlier. Id. at *13-14.

        Although we ordered a stay of the class proceedings, we noted explicitly that the trial

court was permitted to consider a motion to remove Flanagan as class representative

during the pendency of the stay. Id. at *13. Flanagan’s counsel filed such a motion, and

at a hearing on May 12, 2009, the trial court removed Flanagan as class representative
and gave Flanagan’s counsel six months to appoint a new class representative. When

Flanagan was removed as class representative, the stay of the class action imposed by

this Court on March 31, 2009, was automatically lifted. See id. at *13-14.2

        On May 29, 2009, the arbitrator rendered a final award denying Flanagan relief

under either the TDCPA or the federal Fair Debt Collection Practices Act (“FDCPA”). See

15 U.S.C. §§ 1692-1692p (2009); TEX . FIN . CODE ANN . §§ 392.001-.404. The award set

forth, in part, the following facts and conclusions:

        Flanagan entered into a Customer Agreement with DirecTV, Inc. whereby
        DirecTV agreed to provide satellite entertainment to Flanagan in exchange
        for fees outlined in the Customer Agreement. A dispute arose between
        Flanagan and DirecTV. Flanagan states that he did not get the service that
        was to be provided under the Customer Agreement. DirecTV claims that
        Flanagan failed to pay $152.95 in charges and fees. . . .

        The Respondents are third party debt collectors with whom DirecTV placed
        the disputed debt collection. Nationwide sent two collection letters to
        Flanagan. . . .

        In his First Cause of Action, Flanagan claims the Respondents violated
        Finance Code § 391.002 by providing false information to a credit bureau.


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            Hearing transcripts reveal that the trial court m ay have believed that this Court’s stay of the
underlying class action rem ained pending after the tim e Flanagan was rem oved as class representative, and
after the tim e Flanagan’s arbitration was com plete. However, our March 31, 2009 order clearly provides that
the stay was to be im m ediately term inated upon either the rem oval of Flanagan as class representative or the
conclusion of Flanagan’s individual arbitration, whichever occurred first. Accordingly, the stay should have
been autom atically lifted on May 12, 2009, when the trial court granted the m otion to rem ove Flanagan as
class representative.

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       No evidence was presented to show that either Respondent made any kind
       of report to a credit bureau. Therefore, [Flanagan] is not entitled to recover
       under [his] First Cause of Action;

       In his Second Cause of Action, Flanagan asserts that the collection letters
       sent by Respondent violate the Texas act and the federal act. The
       deficiencies alleged can be classified into three broad categories:

              (1)    claims that the debt being collected included charges that were
                     not permissible under the Customer Agreement . . . . I find that
                     the Respondents[’] actions did not violate the applicable
                     statutes in that the charges appear to be arguably permitted
                     under the Customer Agreement. Moreover, Respondents are
                     entitled to the bona [fide] error defense as to these claims.
                     Therefore, Flanagan may not recover under this category of
                     claim.

              (2)    claims that the failure to state the full legal name of the original
                     creditor violated one or more sections of the acts . . . or failure
                     to correctly identify Respondents[’] involvement in the case.
                     These claims are not supported by the law or the facts.
                     Flanagan claims that these alleged deficiencies are deceptive
                     or misleading. I find that these claims are without merit.

              (3)    general allegations that the letters either violated US postal
                     laws or were otherwise false or misleading. The factual
                     evidence presented was insufficient to support recovery on this
                     basis.

       Even if the collection letters were defective (which I find is not the case),
       Flanagan has not demonstrated any damages that resulted from any alleged
       violations. To the extent that he seeks recovery of any sums paid to
       DirecTV, it cannot be said that the payment of those sums are in any way
       attributable to the actions of the Respondent. To the extent he seeks to
       recover the amount of the charges he states are not authorized but
       demanded in the collection letters, he cannot recover because he cannot say
       he has been damaged for amounts he has not paid.

       To the extent Flanagan seeks to recover under the federal act, I find that the
       claims are barred under the applicable federal act statute of limitations.

       After the award was issued, Nationwide moved the trial court to confirm the award

and enter final judgment against Flanagan. After a hearing, the trial court orally denied the

motion. Nationwide now brings the instant original proceeding asking us to compel the trial

court to confirm the arbitration award and dismiss the class action or decertify the class.

                                 II. STANDARD OF REVIEW

       Mandamus will issue to correct a clear abuse of discretion for which the remedy by

appeal is inadequate. In re Prudential Ins. Co. of Am., 148 S.W.3d 124, 135-36 (Tex.


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2004). Under this standard, we defer to the trial court’s factual determinations if they are

supported by evidence, but we review the trial court’s legal determinations de novo.

Brainard v. State, 12 S.W.3d 6, 30 (Tex. 1999); Walker v. Packer, 827 S.W.2d 833, 839-40

(Tex. 1992). A trial court abuses its discretion when it acts in an unreasonable or arbitrary

manner, when it acts without reference to guiding rules and principles, or when it clearly

fails to analyze or apply the law correctly. See Walker, 827 S.W.2d at 840; Beaumont

Bank, N.A. v. Buller, 806 S.W.2d 223, 226 (Tex. 1991).

                                    III. APPLICABLE LAW

       Nationwide argues that the Federal Arbitration Act (“FAA”), rather than the Texas

Arbitration Act (“TAA”), applies here. We agree. The FAA “applies to all suits in state and
federal court when the dispute concerns a ‘contract evidencing a transaction involving

commerce.’” Jack B. Anglin Co. v. Tipps, 842 S.W.2d 266, 269-70 (Tex. 1992) (quoting

Perry v. Thomas, 482 U.S. 483, 489 (1987); Southland Corp. v. Keating, 465 U.S. 1, 10

(1984); 9 U.S.C. § 1 (2006)). The underlying dispute here involves Nationwide, a Georgia

corporation, being hired by DirecTV to collect a debt from Flanagan, a Texas resident.

Moreover, the arbitration agreement executed by Flanagan and Nationwide provided

specifically that Flanagan’s “claims are related to transactions in interstate commerce,

namely the use of the U.S. mail, and therefore the [FAA] is applicable.” See In re Jim

Walter Homes, Inc., 207 S.W.3d 888, 896 (Tex. App.–Houston [14th Dist.] 2006, orig.

proceeding) (“Courts honor the parties' agreement to be bound by the FAA, upholding

choice-of-law provisions providing for application of the FAA.“). We conclude that the FAA

is applicable here.

       Under the FAA, a court must confirm an arbitration award “unless the award is

vacated, modified, or corrected.” 9 U.S.C. §§ 2, 9 (2006); see In re FirstMerit Bank, 52

S.W.3d 749, 754 (Tex. 2001) (orig. proceeding); In re Brock Specialty Servs., Ltd., 286

S.W.3d 649, 653 (Tex. App.–Corpus Christi 2009, orig. proceeding). An award may be

vacated only if: (1) the award was procured by corruption, fraud, or undue means; (2)

there was evident partiality or corruption in the arbitrator; (3) the arbitrator was guilty of

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misconduct in refusing to postpone the hearing upon sufficient cause shown, or in refusing

to hear evidence pertinent and material to the controversy, or of any other misbehavior by

which the rights of any party have been prejudiced; or (4) the arbitrator exceeded his

powers, or so imperfectly executed them that a mutual, final, and definite award upon the

subject matter submitted was not made. 9 U.S.C. § 10(a); see Hall St. Assocs., L.L.C. v.

Mattel, Inc., 552 U.S. 576, 128 S.Ct. 1396, 1401 (2008) (holding that the grounds for

vacatur provided in section 10 of the FAA are exclusive); Citigroup Global Mkts., Inc. v.

Bacon, 562 F.3d 349, 350 (5th Cir. 2009) (same).

                                                IV. DISCUSSION

A.       Motion to Confirm Arbitration Award
         With respect to the trial court’s denial of Nationwide’s motion to confirm the

arbitration award, we note that Nationwide does have a potentially adequate appellate

remedy. In a case governed by the FAA, a party may appeal an interlocutory order “under

the same circumstances that an appeal from a federal district court’s order or decision

would be permitted by” section 16 of the FAA. TEX . CIV. PRAC . & REM . CODE ANN . § 51.016

(Vernon Supp. 2009). Section 16 of the FAA allows for the appeal of, among other things,

an order that confirms or denies the confirmation of an arbitration award. 9 U.S.C. §

16(a)(1)(D) (2006).

         Here, however, while the trial court orally denied Nationwide’s motion to confirm the

arbitration award, it rendered no written judgment.                        Without such a written ruling,

Nationwide would not able to bring an appeal. See TEX . R. APP. P. 26.1; In re Johnston,

79 S.W.3d 195, 198 (Tex. App.–Texarkana 2002, orig. proceeding) (“When no written

order is made, the movant’s right to appeal is negated.”). We therefore grant Nationwide’s

petition for writ of mandamus in part by directing the trial court to render a written judgment

on Nationwide’s motion to confirm the arbitration award, so that Nationwide may exercise

its statutory right to bring an interlocutory appeal.3 See TEX . CIV. PRAC . & REM . CODE ANN .

         3
           As noted, Nationwide also requests in its petition for writ of m andam us that we direct the trial court
to grant its m otion to confirm the arbitration award. However, when a trial court has not rendered a written
ruling, “we have jurisdiction to direct the trial court to proceed to judgm ent, [but] we m ay not tell the court what

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§ 51.016.

B.      Dismissal of Class Action or Decertification of Class

        With respect to the class action pending in the trial court, we note that a class action

may not proceed without a class representative that fairly and adequately protects the

interests of the class. See TEX . R. CIV. P. 42(a). Once Flanagan was removed as class

representative, and no substitute was named, there was no longer any live case or

controversy before the trial court because there was no representative or named plaintiff

in the “class” that Flanagan’s counsel purported to represent. See M.D. Anderson Cancer

Ctr. v. Novak, 52 S.W.3d 704, 708 (Tex. 2001) (quoting O’Shea v. Littleton, 414 U.S. 488,

494 (1974)) (“If none of the named plaintiffs purporting to represent a class establishes the
requisite of a case or controversy with the defendants, none may seek relief on behalf of

himself or any other member of the class.”). We therefore conclude that the trial court

clearly abused its discretion by denying Nationwide’s motion to dismiss the class action or

decertify the class.

        Further, Nationwide has no adequate appellate remedy for the trial court’s denial of

its motion to dismiss the class action or decertify the class. Although interlocutory appeals

are permitted from orders certifying or refusing to certify a class, see TEX . CIV. PRAC . &

REM . CODE ANN . § 51.014(a)(3) (Vernon 2008), such appeals are not explicitly permitted

from the denial of a motion to dismiss a class action or decertify a class. See Bally Total

Fitness Corp. v. Jackson, 53 S.W.3d 352, 352, 358 (Tex. 2001) (noting that interlocutory

orders that “alter[] the fundamental nature of the class” are appealable, but that an

interlocutory order refusing to decertify “does not change the status quo” and, therefore,

is not appealable) (citing Gary v. Sheahan, 188 F.3d 891, 893 (7th Cir. 1999); De Los

Santos v. Occidental Chem. Corp., 933 S.W.2d 493, 495 (Tex. 1996)). The only appellate

remedy available to Nationwide with respect to the class action, therefore, would be at the

conclusion of all trial court proceedings when a final judgment is rendered. Although this


judgm ent it should enter.” In re Ramirez, 994 S.W .2d 682, 684 (Tex. App.–San Antonio 1998, no pet.).


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delay does not, by itself, render Nationwide’s appellate remedy inadequate,

       [m]andamus review of significant rulings in exceptional cases may be
       essential to . . . allow the appellate courts to give needed and helpful
       direction to the law that would otherwise prove elusive in appeals from final
       judgments, and spare private parties and the public the time and money
       utterly wasted enduring eventual reversal of improperly conducted
       proceedings.

In re Prudential Ins. Co. of Am., 148 S.W.3d 124, 135-36 (Tex. 2004). Here, the trial court

gave class counsel six months to identify a new class representative, but class counsel

failed to do so. Moreover, the class action has been pending for over five years and has

been the subject of multiple original proceedings before this Court. Accordingly, we believe

that this is an example of such an “exceptional” case where mandamus is “essential” to
give direction to the trial court and to avoid the waste of public and private time and

expense as identified by the supreme court in In re Prudential. See id.

       Because the trial court abused its discretion in denying Nationwide’s motion to

dismiss the class action or decertify the class, leaving Nationwide without an appellate

remedy, we conditionally grant Nationwide’s petition for writ of mandamus in this regard

and we direct the trial court to dismiss the pending class action, without prejudice as to

refiling under the applicable rules. See TEX . R. CIV. P. 42.

                                      V. CONCLUSION

       We conditionally grant Nationwide’s petition for writ of mandamus in part and hereby

direct the trial court to: (1) within ten days of the date of this opinion, render a written

judgment on Nationwide’s motion to certify the May 29, 2009 arbitration award; and (2)

dismiss the pending class action against Nationwide without prejudice as to refiling. The

petition is denied in all other respects. The writ will issue only if the trial court fails to

comply with our directives.




                                                         DORI CONTRERAS GARZA,
                                                         Justice

Delivered and filed the
18th day of February, 2010.

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