                      RECOMMENDED FOR FULL-TEXT PUBLICATION
                          Pursuant to Sixth Circuit I.O.P. 32.1(b)
                                  File Name: 13a0014p.06

               UNITED STATES COURT OF APPEALS
                              FOR THE SIXTH CIRCUIT
                                _________________


                                                X
                           Plaintiff-Appellee, -
 FORREST CONSTRUCTION, INC.,
                                                 -
                                                 -
                                                 -
                                                     No. 11-6262
           v.
                                                 ,
                                                  >
                                                 -
                        Defendant-Appellant. -
 THE CINCINNATI INSURANCE COMPANY,
                                                N
                   Appeal from the United States District Court
                for the Middle District of Tennessee at Nashville.
             No. 3:09-cv-1036—Aleta Arthur Trauger, District Judge.
                               Argued: October 2, 2012
                        Decided and Filed: January 11, 2013
         Before: MERRITT, McKEAGUE, and STRANCH, Circuit Judges.

                                 _________________

                                      COUNSEL
ARGUED: John M. Neal, THE NEAL LAW FIRM, Knoxville, Tennessee, for
Appellant. Philip L. Robertson, Nashville, Tennessee, for Appellee. ON BRIEF: John
M. Neal, THE NEAL LAW FIRM, Knoxville, Tennessee, for Appellant. Philip L.
Robertson, Nashville, Tennessee, Mark M. Bell, WALLER, LANSDEN, DORTCH &
DAVIS, LLP, Nashville, Tennessee, for Appellee.

                                 _________________

                                       OPINION
                                 _________________

       MERRITT, Circuit Judge. In this diversity case applying Tennessee law,
defendant, The Cincinnati Insurance Company, appeals from a grant of summary
judgment to its policyholder, plaintiff Forrest Construction, Inc. Forrest Construction
sued Cincinnati Insurance for refusing to defend Forrest pursuant to the terms of a
commercial general liability policy after Forrest was sued in state court by customers for


                                            1
No. 11-6262        Forrest Constr. v. Cincinnati Ins. Co.                           Page 2


whom it had built a residence in Brentwood, Tennessee. The case requires judicial
interpretation of the coverage provisions of the policy for “property damage” and the
“subcontractor exception” to the exclusion for “your work” in the policy. The district
court found that Cincinnati Insurance had a duty to defend Forrest Construction.
Cincinnati Insurance raises two questions on appeal. The first is whether Cincinnati
Insurance was given sufficient notice of the facts giving rise to its obligation to defend.
The second is whether the decision in Travelers Indemnity Co. v. Moore & Associates,
Inc., 216 S.W.2d 302 (Tenn. 2007), wrought a change in Tennessee law concerning the
meaning of “property damage.” For the following reasons, we affirm the judgment of
the district court finding that Cincinnati Insurance had a duty to defend Forrest
Construction.

                                         I. Facts

       Plaintiff Forrest Construction, Inc. was the named insured on a commercial
general liability policy with Cincinnati Insurance. In 2004, Forrest was hired to
construct a home in Brentwood, Tennessee, for James and Debbie Laughlin. A dispute
arose over the amount owed by the Laughlins to Forrest and Forrest filed suit against the
Laughlins in Tennessee state court. The Laughlins countersued based on alleged defects
in the workmanship of the construction, particularly the foundation.                  The
countercomplaint against Forrest Construction alleged the following:

       10. Among other items, the Laughlins discovered significant cracking
       in the foundation at the right rear corner of the dwelling, creating an
       unsafe and potentially life-threatening condition.
       ...
       14. Forrest recklessly performed, or caused to be performed, work of
       such poor workmanship that it created an unsafe condition, causing a
       potentially deadly collapse of the residence.
        ....
       19. Forrest recklessly constructed the foundation or recklessly caused to
       be constructed the foundation of the Laughlins’ residence . . . .
No. 11-6262          Forrest Constr. v. Cincinnati Ins. Co.                        Page 3


Answer and Counter-Complaint filed in Forrest Const. Co., LLC, v. James Laughlin, et
al., Case No. 31153 (Williamson Cty., Tenn. Chancery Court Feb. 14, 2004) (attached
to Complaint as Ex. B). Forrest Construction notified Cincinnati Insurance of the
countercomplaint and requested defense.

       Forrest Construction’s policy with Cincinnati was a standard commercial general
liability policy that obligated Cincinnati to “pay those sums that the insured becomes
legally obligated to pay as damages because of ‘bodily injury’ or ‘property damage’ to
which this insurance applies.” It also provided that Cincinnati Insurance had a “duty to
defend the insured against any ‘suit’ seeking those damages.” Commercial General
Liability Policy, at p. 1 (attached to Complaint as Ex. A). The policy “applies to ‘bodily
injury’ and ‘property damage’ only if . . . [t]he ‘bodily injury’ or ‘property damage’ is
caused by an ‘occurrence.’” The policy excludes from coverage damage to “your work,”
which is work performed by the contractor or any work “arising out of it or any part of
it.” The “your work” exclusion does not apply “if the damaged work or the work out of
which the damage arises was performed on your behalf by a subcontractor.” Id. at 1-7.

       The policy contains a “Definitions” section providing definitions for certain
terms used in the policy. The relevant terms from the policy are defined as follows:



               16.    “Occurrence” means an accident, including
               continuous or repeated exposure to substantially the same
               harmful conditions.
               ....
               20.      “Property damage” means:
                       a. Physical injury to tangible property, including
               all resulting loss of use of that property. . . . ; or
                      b. Loss of use of tangible property that is not
               physically injured. All such loss of use shall be deemed
               to occur at the time of the “occurrence” that caused it.
                ....
No. 11-6262            Forrest Constr. v. Cincinnati Ins. Co.                                     Page 4


                  26. “Your work”
                           a. Means:
                                    (1) Work or operations
                                    performed by you or on
                                    your behalf . . . .

Commercial General Liability Coverage Form, at pp. 20-21.

         In April 2005, Cincinnati Insurance sent Forrest Construction a nine-page letter
refusing to defend Forrest Construction against the Laughlin claims, basing its denial on
the exclusion in the policy for work done by the insured (the “your work” exclusion) and
its position that the underlying complaint did not allege damage caused by a
subcontractor, thereby rendering the subcontractor exception to the “your work”
exclusion inapplicable. Denial Letter at pp. 6-7. Forrest Construction subsequently
defended itself in state court and was ordered to pay damages to the homeowners due to
the faulty construction.

         In October 2009, Forrest Construction brought this suit against Cincinnati
Insurance. The complaint contains claims for (1) breach of contract for failure to defend
and indemnify; (2) declaratory judgment regarding Cincinnati Insurance’s duty to defend
and indemnify; (3) bad-faith denial of Forrest Construction’s claim; and (4) violation of
the Tennessee Consumer Protection Act. After both parties filed summary judgment
motions, the district court found that Cincinnati Insurance had breached its contract with
Forrest Construction when it failed to defend it in the state court action. Dist. Ct. Op.
filed Aug. 8, 2010. Cincinnati Insurance timely appealed to this Court. The Laughlins
intervened in this case in 2011 and they have since settled with Cincinnati Insurance and
are not parties to this appeal.1



         1
           On appeal, Forrest Construction has made the argument that Cincinnati Insurance’s decision to
settle with the Laughlins, who had intervened in the federal action because they claim the right to any
funds that Forrest Construction might receive from Cincinnati Insurance, serves as an indemnification that
negates or estops Cincinnati Insurance’s argument that it did not have a duty to defend Forrest
Construction in the state court action. This argument is a red herring. Any decision by Cincinnati
Insurance to settle with the intervenors does not estop Cincinnati Insurance from continuing to argue that
it did not have a duty to defend Forrest in the state court action.
No. 11-6262          Forrest Constr. v. Cincinnati Ins. Co.                           Page 5


                                        II. Analysis

          Under Tennessee law, which the parties agree controls this dispute, an insurer’s
duty to defend the insured is triggered “when the underlying complaint alleges damages
that are within the risk covered by the insurance contract and for which there is a
potential basis for recovery.” Travelers Indem. Co. of Am. v. Moore & Assocs., Inc.,
216 S.W.3d 302, 305 (Tenn. 2007) (emphasis added). Whether the duty is triggered is
determined solely by looking at the allegations contained in the underlying complaint.
Id. “[I]f even one of the allegations is covered by the policy,” the insurer has a duty to
defend, irrespective of the number of allegations that may be excluded by the policy. Id.
The entire policy, including the insuring agreement, exclusions, exceptions and
limitations, must be read as a whole and any ambiguity must be construed in favor of the
insured. Dempster Bros., Inc. v. U.S. Fid. & Guar. Co., 388 S.W.2d 153, 156 (Tenn. Ct.
App. 1964) (“[W]here the allegations of the complaint against the insured are ambiguous
or incomplete and it is doubtful whether . . . they state a cause of action within the
coverage of the policy . . . , such doubt will be resolved in favor of the insured.”); Drexel
Chem. Co. v. Bituminous Ins. Co., 933 S.W.2d 471, 480 (Tenn. Ct. App. 1996) (“An
insurer may not properly refuse to defend an action against its insured unless ‘it is plain
from the face of the complaint that the allegations fail to state facts that bring the case
within or potentially within the policy’s coverage.’”) (emphasis added) (quoting Glens
Falls Ins. Co. v. Happy Day Laundry, Shelby Law 22, 19784 T.V., 1989 WL 91082, at
*1 (Tenn. Ct. App. Aug. 14, 1989)). Undertaking the duty to defend does not
automatically lead to a duty to indemnify. The duty to defend is construed broadly, and
is broader than the duty to indemnify, because insurance companies may protect
themselves by filing motions for declaratory judgment requesting a court to decide
whether coverage applies or by filing a “reservation of rights,” which allows them to
proceed with the defense but withdraw if it becomes evident that there is no duty to
defend.
No. 11-6262         Forrest Constr. v. Cincinnati Ins. Co.                          Page 6


A. Sufficient Allegations to Trigger the Duty to Defend

       For the duty to defend to arise, the underlying complaint must make sufficient
allegations concerning the nature of the damages sought to trigger the duty to defend,
or, keeping in mind that ambiguity is construed in favor of the insured, to alert
Cincinnati Insurance to further inquire if the allegations are not clear. This means that
Cincinnati Insurance must have received enough information from the allegations to
understand that there had been an “occurrence” causing “property damage” and that no
exclusions applied. The underlying complaint clearly alleges damage to the foundation
caused by faulty workmanship on the part of Forrest Construction or another entity when
it states, “Among other items, the Laughlins discovered significant cracking in the
foundation at the right rear corner of the dwelling, creating an unsafe and potentially
life-threatening condition,” as well as alleging that poor workmanship “created an unsafe
condition, causing a potentially deadly collapse of the residence.”             Laughlin
Countercomplaint at ¶¶ 10, 14. Second, the underlying complaint also includes
references to work done by an entity other than Forrest Construction when it alleges that
“Forrest recklessly performed, or caused to be performed, work of such poor
workmanship that it created an unsafe condition, causing a potentially deadly collapse
of the residence,” and “Forrest recklessly constructed the foundation, or recklessly
caused to be constructed the foundation of the Laughlins’ residence . . . .” Id. ¶¶ 14, 19
(emphasis added).

       Despite this language, Cincinnati Insurance denied coverage, relying on the
“your work” exclusion:

       “Your work” means “work or operations performed by you or on your
       behalf and materials, parts or equipment furnished in connection with
       such work or operations.” . . . The construction of the claimants’ house
       falls squarely within this definition, and would be considered the
       insured’s “work.” . . . Since all of [the Laughlins’] damages are alleged
       to arise from the insured’s defective work, this exclusion will completely
       negate coverage. We do offer one caveat—the exclusion does not apply
       to work performed by any subcontractors. The Counter-Complaint does
       not suggest that any of the work was performed by an entity besides the
       insured itself.
No. 11-6262             Forrest Constr. v. Cincinnati Ins. Co.                                          Page 7


Denial Letter, at pp. 6-7 (emphasis added) (attached to Complaint as Ex. C). Despite
Cincinnati Insurance’s pronouncement in its letter to the contrary, the underlying
complaint refers twice to defective work performed by Forrest Construction “or caused
to be performed.” Forrest Construction correctly argues that the usual way a contractor
would “cause” work to be performed is by hiring a subcontractor. See Fireguard
Sprinkler Sys., Inc. v. Scottsdale Ins. Co., 864 F.2d 648, 650 (9th Cir. 1988) (the phrase
“or on behalf of” refers to the work of subcontractors). As acknowledged by Cincinnati
Insurance in the denial letter, the “your work” exclusion does not apply to work done by
subcontractors. The language of the underlying complaint sufficiently alleges that work
may have been performed by another entity such that the subcontractor exception applies
and Cincinnati Insurance should not have denied coverage on the ground that the work
complained of fell within the “your work” exception.

B. “Property Damage” and the Travelers Case

         Cincinnati Insurance has changed the focus of its argument since it issued its
denial letter to Forrest Construction in 2005.2 In the district court, and on appeal,
Cincinnati Insurance now contends that the intervening case of Travelers, 216 S.W.3d
at 302, changed the law regarding what constitutes “property damage” for purposes of
interpreting the policy.

         In Travelers, the plaintiff contractor built a hotel and hired a subcontractor to
install the windows. Id. at 304. After construction was completed, the hotel owner
alleged that negligent window installation by a subcontractor had resulted in water
damage and mold infestation inside the hotel rooms. Id. After Travelers Insurance
denied coverage, the contractor sued Travelers, claiming Travelers had a duty to defend
it against the claims by the hotel owner. The opinion clarified that “property damage,”


         2
            Regardless of the ground on which Cincinnati Insurance may have based its denial of coverage
in the letter, it explicitly reserved the right to make additional defenses at a later date, Denial Letter, at p.
8, and it was not estopped from making additional or different arguments after it was sued by Forrest
Construction if it believes other grounds existed on which to deny coverage. See Lewellyn v. State Farm
Mut. Auto. Ins. Co., 438 S.W.2d 741, 742-43 (Tenn. 1969) (where insurance company reserved all
defenses available to it under its policy, and there is no showing of harm to the insured because of the
letter, the defenses of waiver and estoppel are not available to the insured) (citing 45 C.J.S. Insurance
§ 707, p. 677).
No. 11-6262        Forrest Constr. v. Cincinnati Ins. Co.                            Page 8


which is defined only as “injury to or destruction of tangible property,” means something
more than the replacement of a defective component or correction of a faulty installation.
Id. at 309-10 (internal quotation marks omitted). In other words, installation of a
defective component, such as installing a window that turns out to be defective, or
negligent workmanship that results in a faulty foundation does not, standing alone,
constitute “property damage” unless that defective component or negligent workmanship
results in physical injury to some other tangible property.

       Analyzing the allegedly faulty installation of the windows and the damage caused
to the rest of the hotel by the faulty installation, the Tennessee Supreme Court
determined that the underlying claim by the hotel owner against the contractor alleged
“property damage”:

               We conclude that [the hotel owner’s] claim is not limited to faulty
       workmanship and does in fact allege “property damage.” [The]
       subcontractor allegedly installed the windows defectively. Without
       more, this alleged defect is the equivalent of the “mere inclusion of a
       defective component” . . . and no “property damage” has occurred. . . .
       Because the alleged defective installation resulted in water penetration
       causing further damage, [the hotel owner] has alleged “property
       damage.”

Id. at 310. Having concluded that the complaint alleged “property damage” caused by
an “occurrence,” the Tennessee Supreme Court then looked to the “your work” exclusion
and determined that it applied because the entire hotel was built by the contractor. Id.
But, because the windows were alleged to have been installed by a subcontractor, the
subcontractor exception applied and the damages were not excluded from coverage. Id.
Accordingly, Travelers Insurance had a duty to defend the contractor against the claims
by the hotel owner brought in the underlying complaint. Id. at 311.

       Relying on Travelers, Cincinnati Insurance argues that the underlying complaint
filed by the Laughlins against Forrest Construction does not allege “property damage”
because that term “requires damage to something other than the structure the contractor
was hired to build, regardless of whether the work was performed by the general
contractor or subcontractors.” Appellant’s Br. at 8.
No. 11-6262        Forrest Constr. v. Cincinnati Ins. Co.                         Page 9


       Cincinnati Insurance misconstrues Travelers. Travelers did not effect a sea
change in the law, but clarified that “property damage” occurs when one component
(here, the faulty foundation) of a finished product (the house) damages another
component. 216 S.W.3d at 309. Travelers did not clarify the law in any way that
materially improved Cincinnati Insurance’s position. This is not a case where the “sole
damages” alleged were the “replacement of a defective component or correction of
faulty installation.” Dist. Ct. Op. at 15 (quoting Travelers, 216 S.W.3d at 309-10). The
damage alleged went further to include other damage caused by the faulty foundation.
The underlying complaint alleged that “[a]mong other things, the Laughlins discovered
significant cracking in the foundation at the right rear corner of the dwelling, creating
an unsafe and potentially life-threatening condition”; Forrest’s workmanship “created
an unsafe condition, causing a potentially deadly collapse of the residence”; the
Laughlins “incurred damages in repairing said construction”; and that they were entitled
to “such damages against [Forrest Construction] as they may prove at trial.”

Countercomplaint at ¶¶ 10, 12, 14, 16, 21 and the Prayer for Relief.

       The district court found that the allegations in the underlying complaint filed by
the Laughlins against Forrest Construction were “ambiguous” regarding the extent of the
damage to the Laughlins’ house. Dist. Ct. Op. at 15. We agree with the district court.
This language, however, while not a model of specificity as to the nature of the damages
flowing from the faulty foundation (which it need not be in the complaint), implies that
the faulty foundation caused damage elsewhere in and to the house and allegedly
rendered the house unsafe to even enter, putting Cincinnati Insurance on notice that more
than the foundation itself was affected by the faulty workmanship and that the Laughlins
were alleging loss of use of their property. The Prayer for Relief is also very broad,
requesting “such damages . . . as they may prove at trial.” Because an ambiguous
complaint must be interpreted in favor of providing coverage to the insured, the
allegations in the underlying complaint sufficiently alleged “property damage” and
Cincinnati Insurance should not have denied coverage to Forrest Construction—and this
was the law in 2005 before Travelers was decided.
No. 11-6262        Forrest Constr. v. Cincinnati Ins. Co.                        Page 10


       To interpret “property damage” as narrowly as Cincinnati Insurance suggests
would mean that whenever a subcontractor’s negligence led to damage of any part of the
construction project, the insurer could deny recovery on the ground that it is excluded
from the policy’s initial grant of coverage. This interpretation would render meaningless
both the “your work” exclusion and the subcontractor exception to the “your work”
exclusion in the policy.

C. Notice

       Cincinnati Insurance also makes several arguments based on laches and late-
notice theories to argue that Forrest Construction should have requested reconsideration
after Travelers. Cincinnati Insurance argues that Forrest Construction was responsible
for requesting reconsideration of Cincinnati Insurance’s denial of coverage because
Travelers, decided by the Tennessee Supreme Court two years after the denial letter was
issued, changed the law concerning the subcontractor exception (“Had Forrest
communicated with Cincinnati after Travelers v. Moore and advised that subcontractors
were involved, it is probable that . . . Cincinnati would have agreed [to provide a
defense.]” Def.’s Mem. in Support of Summary Judgment at 15.

       First, Travelers did not change the law. At most, it clarified the law concerning
the definition of “property damage.” See Travelers, 216 S.W.3d at 310. Therefore,
before the decision in Travelers was issued, Cincinnati Insurance had a duty to defend
Forrest Construction under the plain language of the policy and the case law that existed
in 2005.

       Second, Cincinnati Insurance urges an approach that would create a new rule or
standard by holding that insureds who have their claims denied “should bear the burden
of requesting reevaluation of coverage after the applicable law changes.” Cincinnati
Insurance concedes that this would be a matter of first impression and that there is no
case law supporting this position. Appellant’s Br. at 26-27. Contrary to Cincinnati
Insurance’s claim, the law in this regard is quite clear. The insurer severs all the
insured’s responsibilities once it unequivocally denies coverage:
No. 11-6262          Forrest Constr. v. Cincinnati Ins. Co.                           Page 11


        An insurer’s unqualified denial of liability . . . affects its rights under the
        policy. By doing so, it no longer has a right to receive notice of the
        accident, participate in negotiations for settlement, or otherwise require
        the cooperation of the insured . . . .

Rowland H. Long, The Law of Liability Insurance § 5.05[1]; see also Webb v. Ins. Co.
of N. Am., 581 F. Supp. 244, 249 (W.D. Tenn. 1984) (denial letter waives any further
requirements under the policy as to notice or proof of loss). Specifically, “where [an]
insurer breaches its contract by refusing to defend, and the insured then retains counsel
to protect [itself], the insurer cannot . . . object to the insured’s handling of the case.”
14 Couch on Insurance § 202:7 (3d ed.). Forrest Construction did the only reasonable
thing it could do under the circumstances: hire a lawyer and defend itself. Cincinnati
Insurance tries to argue that it left open room for negotiation in the denial letter because
the letter stated that Forrest Construction could contact Cincinnati Insurance if it
disagreed with the denial. This is standard language in a denial letter and does not
change the fact that the denial letter was unequivocal in its position. It should not be
incumbent upon the insured to continue negotiations with the insurer once the denial
letter has issued.

        For the foregoing reasons, the judgment of the district court is affirmed.
