        IN THE SUPREME COURT OF APPEALS OF WEST VIRGINIA


                                 January 2015 Term               FILED

                                                            February 5, 2015

                                                                 released at 3:00 p.m.
                                                              RORY L. PERRY II, CLERK
                                    No. 13-0522             SUPREME COURT OF APPEALS
                                                                OF WEST VIRGINIA




                       LAWYER DISCIPLINARY BOARD,

                                Petitioner



                                        V.



                                 APRIL D. CONNER,

                                    Respondent




                         Lawyer Disciplinary Proceeding

                     Nos. 11-03-499; 12-03-513; and 12-03-557


            LAW LICENSE SUSPENDED AND OTHER SANCTIONS



                           Submitted: January 27, 2015
                             Filed: February 5, 2015


Joanne M. Vella Kirby, Esq.                       April D. Conner, Esq.
Lawyer Disciplinary Counsel                       West Union, West Virginia
Office of Disciplinary Counsel                    Respondent, Pro se
Charleston, West Virginia
Counsel for the Petitioner


JUSTICE DAVIS delivered the Opinion of the Court.
                              SYLLABUS BY THE COURT




              1.    “A de novo standard applies to a review of the adjudicatory record made

before the [Lawyer Disciplinary Board] as to questions of law, questions of application of

the law to the facts, and questions of appropriate sanctions; this Court gives respectful

consideration to the [Board’s] recommendations while ultimately exercising its own

independent judgment. On the other hand, substantial deference is given to the [Board’s]

findings of fact, unless such findings are not supported by reliable, probative, and substantial

evidence on the whole record.” Syllabus point 3, Committee on Legal Ethics v. McCorkle,

192 W. Va. 286, 452 S.E.2d 377 (1994).



              2.     “This Court is the final arbiter of legal ethics problems and must make

the ultimate decisions about public reprimands, suspensions or annulments of attorneys’

licenses to practice law.” Syllabus point 3, Committee on Legal Ethics of The West Virginia

State Bar v. Blair, 174 W. Va. 494, 327 S.E.2d 671 (1984).



              3.    “Rule 3.16 of the West Virginia Rules of Lawyer Disciplinary Procedure

enumerates factors to be considered in imposing sanctions and provides as follows: ‘In

imposing a sanction after a finding of lawyer misconduct, unless otherwise provided in these

rules, the Court [West Virginia Supreme Court of Appeals] or Board [Lawyer Disciplinary


                                               i
Board] shall consider the following factors: (1) whether the lawyer has violated a duty owed

to a client, to the public, to the legal system, or to the profession; (2) whether the lawyer

acted intentionally, knowingly, or negligently; (3) the amount of the actual or potential injury

caused by the lawyer’s misconduct; and (4) the existence of any aggravating or mitigating

factors.’” Syllabus point 4, Office of Lawyer Disciplinary Counsel v. Jordan, 204 W. Va.

495, 513 S.E.2d 722 (1998).



              4.         “Mitigating factors in a lawyer disciplinary proceeding are any

considerations or factors that may justify a reduction in the degree of discipline to be

imposed.” Syllabus point 2, Lawyer Disciplinary Board v. Scott, 213 W. Va. 209, 579 S.E.2d

550 (2003).



              5.        “Mitigating factors which may be considered in determining the

appropriate sanction to be imposed against a lawyer for violating the Rules of Professional

Conduct include: (1) absence of a prior disciplinary record; (2) absence of a dishonest or

selfish motive; (3) personal or emotional problems; (4) timely good faith effort to make

restitution or to rectify consequences of misconduct; (5) full and free disclosure to

disciplinary board or cooperative attitude toward proceedings; (6) inexperience in the

practice of law; (7) character or reputation; (8) physical or mental disability or impairment;

(9) delay in disciplinary proceedings; (10) interim rehabilitation; (11) imposition of other


                                               ii
penalties or sanctions; (12) remorse; and (13) remoteness of prior offenses.” Syllabus point

3, Lawyer Disciplinary Board v. Scott, 213 W. Va. 209, 579 S.E.2d 550 (2003).



              6.       “Aggravating factors in a lawyer disciplinary proceeding are any

considerations or factors that may justify an increase in the degree of discipline to be

imposed.” Syllabus point 4, Lawyer Disciplinary Board v. Scott, 213 W. Va. 209, 579

S.E.2d 550 (2003).



              7.        “‘“In deciding on the appropriate disciplinary action for ethical

violations, this Court must consider not only what steps would appropriately punish the

respondent attorney, but also whether the discipline imposed is adequate to serve as an

effective deterrent to other members of the Bar and at the same time restore public

confidence in the ethical standards of the legal profession.” Syllabus Point 3, Committee on

Legal Ethics v. Walker, 178 W. Va. 150, 358 S.E.2d 234 (1987).’ Syl. Pt. 5, Committee on

Legal Ethics v. Roark, 181 W. Va. 260, 382 S.E.2d 313 (1989).” Syllabus point 7, Office of

Lawyer Disciplinary Counsel v. Jordan, 204 W. Va. 495, 513 S.E.2d 722 (1998).




                                             iii
Davis, Justice:

              The Office of Disciplinary Counsel (“the ODC”) instituted this lawyer

disciplinary proceeding against the respondent, April D. Conner (“Ms. Conner”). The

disposition recommended by the Hearing Panel Subcommittee (“HPS”) of the Lawyer

Disciplinary Board, in which Ms. Conner acquiesced, included a thirty-day suspension of Ms.

Conner’s law license, in addition to other recommended sanctions. This Court did not agree

with the proposed punishment and scheduled the case for oral argument. Thereafter, the

ODC moved this Court to enhance the previously-requested sanctions because, in its opinion,

additional aggravating factors had been committed since the HPS’s recommendations. Based

upon this Court’s review of the record submitted, the ODC’s brief and argument, and the

applicable legal precedent, this Court finds clear and convincing evidence to support the

factual findings of the HPS. However, we disagree with the HPS’s recommended sanctions

in regard to the length of the license suspension. Accordingly, we impose a ninety-day

suspension of Ms. Conner’s law license, and adopt the remaining sanctions as recommended

by the HPS.



                                            I.


                     FACTUAL AND PROCEDURAL HISTORY


              Ms. Conner has been a practicing member of the West Virginia State Bar since

her admission in 1996. The behavior subject to this disciplinary proceeding occurred mainly


                                            1

while Ms. Conner was practicing law in Clarksburg, West Virginia. The underlying

complaints are briefly described herein.



                           A. Complaint of Nicholas Robey

              Ms. Conner was appointed to represent Nicholas Robey in a criminal matter.

In May 2010, he was indicted for felony murder, conspiracy to commit burglary, and grand

larceny. On August 5, 2010, Mr. Robey pled guilty to the offense of felony murder. As part

of the plea agreement, the parties requested that the circuit court recommend mercy, which

the circuit court declined to do at the sentencing hearing on August 2, 2011. Mr. Robey was

sentenced to life imprisonment. On October 24, 2011, Mr. Robey filed a complaint with the

ODC alleging that Ms. Conner failed to appeal his sentence, even though he asserts that he

had expressed his desire to appeal.        He also contended that Ms. Conner failed to

communicate with him and his mother despite their repeated attempts to contact her. Further,

Mr. Robey argued that Ms. Conner failed to comply with his requests during pre-sentencing

and that she erred by making no contacts with his family to participate in his sentencing

hearing.



              The ODC sent a letter dated October 28, 2011, and a copy of Mr. Robey’s

complaint to Ms. Conner and asked her to file a response within twenty days. After receiving

no response, the ODC sent a second letter dated December 12, 2011, by certified mail,


                                              2

directing Ms. Conner to file a response by December 28, 2011. Ms. Conner responded by

letter on December 27, 2011, wherein she maintained that she and Mr. Robey had discussed

the subject of an appeal, and, at all times, she had advised Mr. Robey that even if he received

life without the recommendation of mercy, there would be no appeal. Ms. Conner also stated

that she inquired of Mr. Robey whether his mother would attend his sentencing hearing to

speak on his behalf and that Mr. Robey said that his mother did not have enough notice to

make arrangements to travel from out of state to attend the hearing. Additionally, Ms.

Conner explained that Mr. Robey’s father attended the sentencing hearing but declined to

address the circuit court. Lastly, Ms. Conner denied that she had inadequate communication

with Mr. Robey during his case.1



                                B. Complaint of The ODC

              In 2006, Jonathan David Boatwright was found guilty of first degree sexual

assault, sexual abuse by a custodian, and incest. He received a sentence of incarceration of

thirty to seventy years. Mr. Boatwright’s direct appeal to this Court was denied, and, on

April 7, 2008, he filed a post-conviction petition for writ of habeas corpus and a motion for

appointment of counsel. The Circuit Court of Doddridge County appointed counsel to

represent Mr. Boatwright in that matter, and a supplemental petition was filed, which was


              1
               During her sworn statement on February 25, 2013, Ms. Conner acknowledged
that she did not see Mr. Robey in person after he was sentenced, and she could not recall
whether she had spoken with him at any point after sentencing.

                                              3

refused on July 15, 2011. Thereafter, on August 11, 2011, Mr. Boatwright, pro se, filed a

notice of appeal with this Court and a motion for appointment of appellate counsel with the

circuit court. On March 19, 2012, Ms. Conner was appointed to represent Mr. Boatwright

in the appeal of the circuit court’s denial of his petition for a writ of habeas corpus.



              This Court entered an amended scheduling order on April 23, 2012, directing

Ms. Conner to perfect Mr. Boatwright’s appeal by June 16, 2012. Ms. Conner failed to

perfect the appeal, and, on July 9, 2012, the Office of the Attorney General filed a motion

to dismiss Mr. Boatwright’s case. This Court refused the motion to dismiss and ordered Ms.

Conner to perfect Mr. Boatwright’s appeal within ten days of her receipt of this Court’s order

or the appeal would be subject to dismissal and other sanctions. Again, Ms. Conner failed

to perfect Mr. Boatwright’s appeal. On September 6, 2012, this Court, on its own motion,

proceeded to consider sanctions for Ms. Conner’s failure to perfect Mr. Boatwright’s appeal.

This Court commanded and directed Ms. Conner to appear on October 17, 2012, to show

cause as to why she should not be held in contempt for her failure to perfect the appeal unless

sooner mooted by perfection of the appeal. By letter dated September 10, 2012, this Court

asked that the ODC consider opening a complaint against Ms. Conner.



              Ms. Conner failed to appear before this Court, as ordered, for the show cause

hearing scheduled for October 17, 2012. Therefore, on October 18, 2012, this Court entered


                                               4

an order wherein it found Ms. Conner guilty of contempt by failing to perfect Mr.

Boatwright’s appeal and for failure to appear before this Court as ordered. This Court further

stated that Ms. Conner could purge herself of contempt by properly perfecting the appeal

within seven calendar days of receipt of this Court’s order. Moreover, Ms. Conner was

ordered to pay a fine of $250 per day for each day she continued to be in contempt for failure

to perfect the appeal. On October 25, 2012, Ms. Conner filed Mr. Boatwright’s petition for

appeal and tendered a check in the amount of $1,500 for the fine imposed by this Court.



              As a result of the request initiated by this Court, the ODC opened the instant

complaint against Ms. Conner with her response due by October 11, 2012. One day after the

response’s due date, Ms. Conner called the ODC and requested an extension of time to

respond. Her response deadline was moved to October 22, 2012. Again, Ms. Conner failed

to answer. On October 24, 2012, the ODC sent a second letter, by certified mail, directing

Ms. Conner to file a response no later than November 5, 2012, and again advising her of the

possible sanctions involved for failing to respond. Ms. Conner responded on November 4,

2012, and stated that “while there are several explanations, there is truly no excuse for having

[failed] to perfect the appeal on Mr. Boatwright’s behalf in the time that passed.” She cited

the fact that she is a solo practitioner with a busy caseload working in multiple counties;

however, she acknowledged that “none of these things should have resulted in the missing

of the deadlines in the Boatwright case as I did.”


                                               5

                             C. Complaint of Shawna Drum

              Ms. Conner was retained by Shawna S. Drum (now Swiger) to represent her

in a family court matter. The family court ruled against Ms. Drum, and Ms. Conner appealed

the adverse ruling to the Circuit Court of Harrison County, which affirmed the family court’s

decision. Subsequently, in January 2012, Ms. Drum retained Ms. Conner to file another

matter in the same family court. Ms. Drum paid Ms. Conner a $2,000 retainer fee.

According to Ms. Drum’s complaint, the only communication she had with Ms. Conner

during the second representation was when Ms. Conner emailed questions to Ms. Drum. Ms.

Drum responded to the email but never heard from Ms. Conner thereafter. Ultimately, Ms.

Drum fired Ms. Conner in April 2012 and requested a refund of the unearned retainer fee,

to which Ms. Conner declined to respond. Ms. Drum retained new counsel, who also

contacted Ms. Conner and requested a return of the retainer fee.



              Ms. Drum filed a complaint with the ODC on October 15, 2012. By letter

dated October 24, 2012, the ODC sent a copy of the complaint to Ms. Conner and directed

that she submit a response within twenty days. After receiving no response, the ODC sent

a second letter by certified mail on November 14, 2012, requesting Ms. Conner to file a

response by November 26, 2012. Ms. Conner again failed to respond, and a subpoena was

issued for her appearance at the ODC for her sworn statement to be taken on January 22,

2013. On that date, Ms. Conner telephoned the ODC and stated she would be unable to


                                             6

attend because she was detained while working on multi-disciplinary treatment meetings for

abuse and neglect proceedings. Ms. Conner failed to provide the ODC with the requested

verification of such proceedings.



              Ms. Conner’s sworn statement occurred on February 25, 2013. At that time,

she had yet to return Ms. Drum’s money. Significantly, Ms. Conner stated that she had not

deposited the retainer into her IOLTA account,2 but rather, had deposited the same into her

“regular business account.” Further, converse to Ms. Drum’s contentions, Ms. Conner

asserted that she and Ms. Drum “probably discussed the case three or four times” during the

second representation.



                     D. Hearing Panel Subcommittee Proceedings

              On November 21, 2013, the HPS heard testimony from Shawna Drum (now

Swiger), Nicholas Robey, and Ms. Conner. As a result of the testimony and the exhibits

received, the HPS determined that Ms. Conner had violated Rules 1.2(a), 1.3, 1.4, 1.15, 3.2,

8.1, and 8.4 of the West Virginia Rules of Professional Conduct3 (“Rules” or “Rule”).

              2
              “IOLTA is an acronym for Interest of [sic] Lawyer Trust Accounts.” Lawyer
Disciplinary Bd. v. Askin, 203 W. Va. 320, 324 n.8, 507 S.E.2d 683, 687 n.8 (1998) (per
curiam). Lawyers are required to maintain such an account under Rule 1.15 of the West
Virginia Rules of Professional Conduct.
              3
             In a September 29, 2014, order, this Court approved comprehensive
amendments to the West Virginia Rules of Professional Conduct. The amendments became
                                                                        (continued...)

                                             7

               Specifically, in regard to Mr. Robey’s complaint, the HPS found that Ms.

Conner failed to appeal his sentence, and, thus, she did not abide by Mr. Robey’s decisions

concerning the objectives of his representation. These failures resulted in the HPS’s

determination that Ms. Conner violated Rules 1.2(a)4 and 1.3.5 Additionally, the HPS found

that Ms. Conner failed to communicate with Mr. Robey; therefore, she violated Rules 1.4(a)

and 1.4(b).6


               3
                 (...continued)
effective January 1, 2015; however, this Opinion applies the version of the Rules that was
in effect at the time of Ms. Conner’s transgressions. We note, however, that the substance
of the new Rules would not result in a different disposition in this case.
               4
                   Rule 1.2(a) of the West Virginia Rules of Professional Conduct provides:

                        (a) A lawyer shall abide by a client’s decisions
               concerning the objectives of representation, subject to
               paragraphs (c), (d) and (e), and shall consult with the client as to
               the means by which they are to be pursued. A lawyer shall abide
               by a client’s decision whether to accept an offer of settlement of
               a matter. In a criminal case, the lawyer shall abide by the client’s
               decision, after consultation with the lawyer, as to a plea to be
               entered, whether to waive jury trial and whether the client will
               testify.
               5
               West Virginia Rule of Professional Conduct 1.3 states that “[a] lawyer shall
act with reasonable diligence and promptness in representing a client.”
               6
              Rule 1.4, sections (a) and (b) of the West Virginia Rules of Professional
Conduct directs as follows:

                     (a) A lawyer shall keep a client reasonably informed
               about the status of a matter and promptly comply with
               reasonable requests for information.

                                                                                      (continued...)

                                                8

              As previously explained, the ODC initiated a complaint at the behest of this

Court in relation to Ms. Conner’s representation of Mr. Boatwright. Because the HPS

concluded that Ms. Conner had failed to meet numerous deadlines set by this Court in Mr.

Boatwright’s appeal, it was decided that Ms. Conner had violated Rules 1.37 and 3.2.8 In that

same vein, Ms. Conner failed to keep Mr. Boatwright informed as to the status of his appeal

in contravention of Rule 1.4.9 Finally, Ms. Conner failed to act in accordance with Rule

8.4(d)10 when she failed to appear before this Court, as ordered, for the show cause hearing.



              Finally, the HPS’s review of Ms. Drum’s complaint led to its summation that

Ms. Conner violated Rule 1.4(a)11 when she failed to communicate with her client.

Additionally, it was found that Ms. Conner agreed to perform certain legal services, did not


              6
               (...continued)
                      (b) A lawyer shall explain a matter to the extent
              reasonably necessary to permit the client to make informed
              decisions regarding the representation.
              7
                  See note 5, supra.
              8
              Rule 3.2 of the West Virginia Rules of Professional Conduct provides that “[a]
lawyer shall make reasonable efforts to expedite litigation consistent with the interest of the
client.”
              9
                  See note 6, supra.
              10
               West Virginia Rule of Professional Conduct 8.4(d) sets forth that “[i]t is
professional misconduct for a lawyer to: . . . (d) engage in conduct that is prejudicial to the
administration of justice.”
              11
                   See note 6, supra.

                                              9

complete the same, and failed to return an unearned fee after being discharged. Thus, her

conduct violated Rule 1.16(d).12 Further, Ms. Conner’s failure to deposit the retainer fee into

an IOLTA account contravened Rule 1.15(a).13 Lastly, it was decided that Ms. Conner

violated Rule 8.1(b)14 when she failed to comply with the ODC’s lawful requests for


              12
                   Rule 1.16(d) of the West Virginia Rules of Professional Conduct states that

                      (d) Upon termination of representation, a lawyer shall
              take steps to the extent reasonably practicable to protect a
              client’s interests, such as giving reasonable notice to the client,
              allowing time for employment of other counsel, surrendering
              papers and property to which the client is entitled and refunding
              any advance payment of fee that has not been earned. The
              lawyer may retain papers relating to the client to the extent
              permitted by other law.
              13
                   Rule 1.15(a) of the West Virginia Rules of Professional Conduct provides as
follows:

                      (a) A lawyer shall hold property of clients or third
              persons that is in a lawyer’s possession in connection with a
              representation separate from the lawyer’s own property. Funds
              shall be kept in a separate account designated as a “client’s trust
              account” in an institution whose accounts are federally insured
              and maintained in the state where the lawyer’s office is situated,
              or in a separate account elsewhere with the consent of the client
              or third person. Other property shall be identified as such and
              appropriately safeguarded. Complete records of such account
              funds and other property shall be kept by the lawyer and shall be
              preserved for a period of five years after termination of the
              representation.
              14
               The relevant portion of Rule 8.1(b) of the West Virginia Rules of Professional
Conduct states that

              a lawyer . . . in connection with a disciplinary matter, shall not:
                                                                                    (continued...)

                                               10

information.



               Based on these findings of misconduct, the HPS presented the following

recommended disposition to this Court:

                      1. That [Ms. Conner’s] law license be suspended for a
               period of thirty (30) days pursuant to Rule 3.15 of the Rules of
               Lawyer Disciplinary Procedure.           The Hearing Panel
               Subcommittee finds that suspension is the appropriate sanction
               for [Ms. Conner’s] misconduct;

                     2. If she has not already done so, that [Ms. Conner] be
               ordered to reimburse Shawna Swiger her $2,000 retainer fee;

                      3.    That following [Ms. Conner’s] suspension, [Ms.
               Conner] will sign and follow a plan of supervised practice for a
               period of two (2) years with a supervising attorney of [Ms.
               Conner’s] choice, said supervision to be approved by the Office
               of Disciplinary Counsel and be available to respond to inquiries
               by the Office of Disciplinary Counsel; and

                     4.    That [Ms. Conner] be ordered to reimburse the
               Lawyer Disciplinary Board the costs of these proceedings
               pursuant to Rule 3.15 of the Rules of Lawyer Disciplinary
               Procedure.

Thereafter, the ODC filed with this Court its statement of no objection to the HPS’s

recommendation. Likewise, Ms. Conner also filed a statement with this Court asserting that



               14
                 (...continued)
                       (b) . . . knowingly fail to respond to a lawful demand for
               information from . . . disciplinary authority, except that this rule
               does not require disclosure of information otherwise protected
               by Rule 1.6.

                                               11

she had no objection to the disposition as recommended by the HPS. This Court, however,

did not concur with the recommendations, and the case was set for oral argument.



              The ODC filed a brief in accordance with this Court’s briefing schedule;

however, Ms. Conner failed to file any responsive pleadings in violation of this Court’s

directive.15 Because Ms. Conner elected to forgo her opportunity to file a brief, this Court

ordered, pursuant to Rule 10(j) of the West Virginia Rules of Appellate Procedure, that Ms.

Conner would not be permitted to argue orally before this Court. Significantly, prior to oral

argument, the ODC moved this Court to consider an additional aggravating factor and to

enhance the thirty-day suspension that previously had been agreed to by the parties.

Specifically, the ODC avers that intervening matters had come to light since the time it had

filed its original brief with this Court. The motion by the ODC cited to Ms. Conner’s failure

to file a brief before this Court in this disciplinary matter and its contention that her

continuing failure to obey a tribunal was an aggravating factor. Thus, the ODC now requests

this Court to “enhance [Ms. Conner’s] sanction to include additional time beyond the thirty

(30) day suspension recommended by the Hearing Panel Subcommittee.” The ODC

suggested that Ms. Conner’s law license should be suspended for a period to exceed three



              15
                It is noted that Ms. Conner sent a letter to this Court wherein she stated: “I
do not believe that I can more accurately summarize or argue the law relating to this matter
than did the Lawyer Disciplinary Counsel. Accordingly, I will waive presentation of a [sic]
respondent’s brief herein.”

                                             12

months.



                                             II.


                               STANDARD OF REVIEW


              In lawyer disciplinary proceedings, this Court reviews de novo the

recommended decision of the HPS:

                      A de novo standard applies to a review of the
              adjudicatory record made before the [Lawyer Disciplinary
              Board] as to questions of law, questions of application of the
              law to the facts, and questions of appropriate sanctions; this
              Court gives respectful consideration to the [Board’s]
              recommendations while ultimately exercising its own
              independent judgment. On the other hand, substantial deference
              is given to the [Board’s] findings of fact, unless such findings
              are not supported by reliable, probative, and substantial evidence
              on the whole record.

Syl. pt. 3, Committee on Legal Ethics v. McCorkle, 192 W. Va. 286, 452 S.E.2d 377 (1994).

While affording deference to the Board, this Court is responsible for determining the ultimate

resolution of lawyer disciplinary proceedings. As such, “[t]his Court is the final arbiter of

legal ethics problems and must make the ultimate decisions about public reprimands,

suspensions or annulments of attorneys’ licenses to practice law.” Syl. pt. 3, Committee on

Legal Ethics of The W. Va. State Bar v. Blair, 174 W. Va. 494, 327 S.E.2d 671 (1984).

Mindful of these standards, we proceed to consider the legal arguments.




                                             13

                                             III.


                                      DISCUSSION


              The ODC’s original position urged this Court to accept the recommendations,

including the thirty-day suspension, as set forth by the HPS. Ultimately, however, the ODC

contends that Ms. Conner engaged in additional misconduct after the HPS completed its

report, and that her law license should be suspended for a period exceeding ninety days. In

so doing, the ODC contends that Ms. Conner violated duties to her clients, to the public, to

the legal system, and to fellow members of the legal profession. Ms. Conner indicated her

agreement with the thirty-day suspension and other sanctions as recommended by the HPS,

and she presented no further argument or explanation after the ODC increased its request to

include more than a ninety-day suspension.



              In review of this case, we acknowledge that the ODC is required “to prove the

allegations of the formal charge by clear and convincing evidence.” Syl. pt. 1, in part,

Lawyer Disciplinary Bd. v. McGraw, 194 W. Va. 788, 461 S.E.2d 850 (1995). In the absence

of arguments contrary to the HPS’s findings, this Court will not disturb the underlying

determination that Ms. Conner violated various provisions of the West Virginia Rules of

Professional Conduct. See Lawyer Disciplinary Bd. v. Cunningham, 195 W. Va. 27, 34-35,

464 S.E.2d 181, 188-89 (1995) (“The burden is on the attorney at law to show that the factual

findings are not supported by reliable, probative, and substantial evidence on the whole


                                             14

adjudicatory record made before the Board.”) (internal citation omitted).



              Further, in the ODC’s motion to consider an additional aggravating factor and

to enhance the sanctions against Ms. Conner, the evidence shows that Ms. Conner, once

again, ignored a directive of this Court and did not file a responsive brief. Not only does this

behavior evince a continued pattern of misconduct, but it also shows a failure to obey an

obligation imposed by a tribunal. As set forth in Syllabus point 7 of Lawyer Disciplinary

Board v. Grafton, 227 W. Va. 579, 712 S.E.2d 488 (2011):

                     A person named in a disciplinary proceeding before this
              Court, who, after the Hearing Panel Subcommittee has filed its
              Report with the recommended sanctions, commits a violation of
              the Rules of Professional Conduct related to the facts in the
              underlying complaint may be subject to an increased degree of
              discipline. Such subsequent misconduct may be relied upon by
              this Court as an aggravating factor that justifies enhancement of
              the recommended sanctions of the Hearing Panel Subcommittee.

Such misconduct is an additional aggravating factor that can be considered by this Court in

the ultimate sanctions imposed in this case. As previously explained, “[t]his Court is the

final arbiter of legal ethics problems and must make the ultimate decisions about public

reprimands, suspensions or annulments of attorneys’ licenses to practice law.” Syl. pt. 3,

Blair, 174 W. Va. 494, 327 S.E.2d 671.



              We now turn our focus to the appropriate sanctions to impose upon Ms. Conner

for her misbehavior. The HPS recommended a thirty-day license suspension, as well as

                                              15

several other lesser sanctions. The ODC now asserts that the license suspension should be

for a period exceeding ninety days. As this Court previously has recognized,

                     Rule 3.16 of the West Virginia Rules of Lawyer
              Disciplinary Procedure enumerates factors to be considered in
              imposing sanctions and provides as follows: “In imposing a
              sanction after a finding of lawyer misconduct, unless otherwise
              provided in these rules, the Court [West Virginia Supreme Court
              of Appeals] or Board [Lawyer Disciplinary Board] shall
              consider the following factors: (1) whether the lawyer has
              violated a duty owed to a client, to the public, to the legal
              system, or to the profession; (2) whether the lawyer acted
              intentionally, knowingly, or negligently; (3) the amount of the
              actual or potential injury caused by the lawyer’s misconduct;
              and (4) the existence of any aggravating or mitigating factors.”

Syl. pt. 4, Office of Lawyer Disciplinary Counsel v. Jordan, 204 W. Va. 495, 513 S.E.2d 722

(1998). After a thorough review of the record, this Court ascertains that Ms. Conner violated

all four of the Jordan factors. We analyze these factors with the recognition that “attorney

disciplinary proceedings are primarily designed to protect the public, to reassure it as to the

reliability and integrity of attorneys and to safeguard its interest in the administration of

justice[.]” Committee on Legal Ethics v. Keenan, 192 W. Va. 90, 94, 450 S.E.2d 787, 791

(1994).



              Ms. Conner violated duties to the clients whose representation is at issue

herein. During the pendency of their cases, Ms. Conner failed to perfect appeals, violated

her duty of communication with her clients, and agreed to perform certain legal services but

failed to perform those services or return the unearned fee after being discharged by the

                                              16

client. Significantly, Ms. Conner failed to appear before this Court, as ordered, for the show

cause hearing. Her failure to appear demonstrated conduct that is prejudicial to the

administration of justice. Finally, she violated her duties to the legal system and the

profession by failing to comply with the ODC’s requests for information during the course

of her disciplinary matter. Ms. Conner’s conduct brought disrepute upon the legal system

and profession.



              The second factor to consider is whether Ms. Conner’s conduct was intentional,

knowing, or negligent. The HPS found that the conduct involved was “at a minimum

. . . negligent.” Ms. Conner stipulated to the allegations contained in the ODC’s complaint

in regard to the representation of Mr. Boatwright. Further, the allegations in the other

complaints were proved by clear and convincing evidence. “Negligence” is defined as “the

failure of a lawyer to heed a substantial risk that circumstances exist or that a result will

follow, which failure is a deviation from the standard of care that a reasonable lawyer would

exercise in the situation.” ABA Model Standards for Imposing Lawyer Sanctions, Definitions

(1992). The evidence in this case establishes by clear and convincing proof that Ms. Conner

acted, at a minimum, negligently in her representation of her clients.



              The third factor to consider is the actual or potential harm caused by the

misconduct. As a result of Ms. Conner’s actions, both Mr. Robey’s and Mr. Boatwright’s


                                             17

appeals were delayed. Both criminal matters involved extended periods of incarceration,

potentially involving harm to her clients through the loss of their freedom. Additionally, Ms.

Drum’s retainer fee was not returned until after Ms. Conner had been fired and the lawyer

disciplinary proceedings had commenced. We previously have recognized that for restitution

to be accepted as a mitigating factor, it must be made promptly. See Lawyer Disciplinary Bd.

v. Kupec, 202 W. Va. 556, 570, 505 S.E.2d 619, 633 (1998). Therefore, we find that the

amount of injury is great from both an actual sense and as a potential of increased harm.



              Finally, in assessing the appropriate sanctions to be imposed, we examine Ms.

Conner’s conduct in light of both mitigating and aggravating factors. “Mitigating factors in

a lawyer disciplinary proceeding are any considerations or factors that may justify a reduction

in the degree of discipline to be imposed.” Syl. pt. 2, Lawyer Disciplinary Bd. v. Scott, 213

W. Va. 209, 579 S.E.2d 550 (2003). The Scott opinion, at Syllabus point 3, further explains

that

                     [m]itigating factors which may be considered in
              determining the appropriate sanction to be imposed against a
              lawyer for violating the Rules of Professional Conduct include:
              (1) absence of a prior disciplinary record; (2) absence of a
              dishonest or selfish motive; (3) personal or emotional problems;
              (4) timely good faith effort to make restitution or to rectify
              consequences of misconduct; (5) full and free disclosure to
              disciplinary board or cooperative attitude toward proceedings;
              (6) inexperience in the practice of law; (7) character or
              reputation; (8) physical or mental disability or impairment; (9)
              delay in disciplinary proceedings; (10) interim rehabilitation;
              (11) imposition of other penalties or sanctions; (12) remorse;

                                              18

              and (13) remoteness of prior offenses.

213 W. Va. 209, 579 S.E.2d 550. By contrast, “[a]ggravating factors in a lawyer disciplinary

proceeding are any considerations or factors that may justify an increase in the degree of

discipline to be imposed.” Syl. pt. 4, Scott, id.



              The HPS found that the remorse shown by Ms. Conner during the disciplinary

proceedings constituted a mitigating factor. Conversely, several aggravating factors also

were present. Ms. Conner’s propensity to ignore requests from the ODC and this Court, Ms.

Conner’s substantial experience in the practice of law, Ms. Conner’s exhibition of a pattern

and practice of misconduct by failing to communicate with her clients and failing to

diligently pursue cases on behalf of her clients, and Ms. Conner’s prior disciplinary

proceedings16 constituted aggravating factors.



              Taking into account both the mitigating and the aggravating factors, we

conclude that the recommendations submitted by the HPS are too lenient for behavior that

has become a clear pattern of continued wrongdoing. In the instant case, the evidence



              16
                On October 27, 2010, this Court entered an order in Case No. 35434, Lawyer
Disciplinary Board v. Conner, reprimanding Ms. Conner and ordering that she refund the
unearned portion of a fee to her client, James W. Hendrickson, in the amount of $5,143.98;
her practice be supervised for a period of one year; during her supervised practice, she was
to continue any treatment as prescribed by her treating physician or psychologist; and Ms.
Conner was to pay the costs of the disciplinary proceeding in the amount of $1,962.46.

                                               19

establishes that Ms. Conner violated the Rules of Professional Conduct by failing to appeal

Mr. Robey’s sentence as he desired, not acting diligently in her representation of Mr. Robey,

neglecting to keep Mr. Robey informed as to the status of his case, and ignoring Mr. Robey’s

attempts to communicate with her. The evidence also establishes that Ms. Conner violated

the Rules by not acting diligently and not expediting litigation in her failure to meet

numerous deadlines established by this Court to perfect Mr. Boatwright’s appeal, failing to

keep Mr. Boatwright informed as to the status of his appeal, and engaging in conduct that is

prejudicial to the administration of justice due to Ms. Conner’s failure to appear before this

Court for the show cause hearing. Further, the evidence establishes that Ms. Conner violated

the Rules by failing to communicate with Ms. Drum, refusing to return an unearned fee, not

depositing the retainer into her IOLTA account, and ignoring the ODC’s lawful requests for

information. Ms. Conner’s consistent failure to respond to the ODC, coupled with her

pattern of ignoring directives from this Court, also weighs in favor of an increased sanction.

See Lawyer Disciplinary Bd. v. Grindo, 231 W. Va. 365, 371, 745 S.E.2d 256, 262 (2013)

(“[T]he fact that Mr. Grindo failed to respond to the deadlines and entreaties of this Court

regarding the filing of briefs certainly weighs heavily against Mr. Grindo.”).



              Based on all of the foregoing, we find that a ninety-day suspension from the

practice of law is an appropriate sanction. In fashioning the punishment for Ms. Conner’s

misconduct, we are mindful of our prior holding that,


                                             20

                     “‘[i]n deciding on the appropriate disciplinary action for
              ethical violations, this Court must consider not only what steps
              would appropriately punish the respondent attorney, but also
              whether the discipline imposed is adequate to serve as an
              effective deterrent to other members of the Bar and at the same
              time restore public confidence in the ethical standards of the
              legal profession.’ Syllabus Point 3, Committee on Legal Ethics
              v. Walker, 178 W. Va. 150, 358 S.E.2d 234 (1987).” Syl. Pt. 5,
              Committee on Legal Ethics v. Roark, 181 W. Va. 260, 382
              S.E.2d 313 (1989).

Syl. pt. 7, Jordan, 204 W. Va. 495, 513 S.E.2d 722. See also Lawyer Disciplinary Bd. v.

Sullivan, 230 W. Va. 460, 740 S.E.2d 55 (2013) (law license suspended for period of thirty

days, based heavily on fact that employment in the public spectrum would provide close

supervision and eliminate misconduct).17 While Ms. Conner was employed in the public

realm during the underlying proceedings, she no longer works as an assistant prosecuting

attorney. We find Ms. Conner’s conduct similar to that displayed by the attorney in Lawyer

Disciplinary Board v. Hollandsworth, No. 14-0022 (W. Va. Sept. 18, 2014).                   In

Hollandsworth, this Court concurred with the HPS’s recommendation that Mr.

Hollandsworth receive a ninety-day license suspension, along with other sanctions, for failing

to abide by his duties of diligence and communication owed to his clients when he neglected


              17
                We note that one reason for the ODC’s initial agreement with the thirty-day
suspension arose because Ms. Conner was no longer a solo practitioner. Rather, she had
accepted a position as an assistant prosecuting attorney. As such, “she most likely has a
greater support system in her daily practice and a lesser likelihood that her client, the State
of West Virginia, will be left without representation, as would likely be the case if [Ms.
Conner] remained a solo practitioner.” Unfortunately, Ms. Conner’s position with the
prosecutor’s office ended December 31, 2014. Thus, she no longer holds a position that
would provide greater oversight in her daily practice.

                                              21

to pursue his client’s petition for writ of habeas corpus, disregarded the duty to keep his

client reasonably informed about the status of the matter, ignored his client’s reasonable

requests for information, and failed to provide his client with sufficient information about

the matter so that his client could make an informed decision. Moreover, Mr. Hollandsworth

disregarded the circuit court’s instructions.



              Likewise, in Ms. Conner’s case, we impose a ninety-day suspension from the

practice of law as we determine that the egregiousness of the behavior warrants more than

a thirty-day suspension. Further, we adopt the remaining recommendations made to this

Court by the HPS.



                                                IV.


                                      CONCLUSION


              For the foregoing reasons, we impose the following sanctions: (1) that Ms.

Conner’s law license be suspended for a period of ninety days pursuant to Rule 3.15 of the

Rules of Lawyer Disciplinary Procedure; (2) that, if she has not already done so, Ms. Conner

be ordered to reimburse Shawna Drum her $2,000 retainer fee; (3) that following Ms.

Conner’s suspension, she will sign and follow a plan of supervised practice for a period of

two (2) years with a supervising attorney of Ms. Conner’s choice, said supervision to be

approved by the Office of Disciplinary Counsel and be available to respond to inquiries by


                                                22

the Office of Disciplinary Counsel; and (4) that Ms. Conner be ordered to reimburse the

Lawyer Disciplinary Board the costs of these proceedings pursuant to Rule 3.15 of the Rules

of Lawyer Disciplinary Procedure.



                                            Law License Suspended and Other Sanctions.




                                            23

