                                Cite as 2015 Ark. App. 307

                ARKANSAS COURT OF APPEALS
                                       DIVISION I
                                       No. E-14-744


ROSA ALVARENGA                                  Opinion Delivered   MAY 6, 2015
                              APPELLANT
                                                APPEAL FROM THE ARKANSAS
V.                                              BOARD OF REVIEW
                                                [NO. 2014-BR-01796]

DIRECTOR, DEPARTMENT OF
WORKFORCE SERVICES, and
SUPERIOR INDUSTRIES
                    APPELLEES                   AFFIRMED



                              CLIFF HOOFMAN, Judge

       Appellant Rosa Alvarenga appeals from the Arkansas Board of Review’s (Board)

decision, which affirmed and adopted the opinion of the Appeal Tribunal (Tribunal) finding

that Alvarenga was disqualified from receiving unemployment benefits because she was

discharged from last work for misconduct connected with the work. On appeal, Alvarenga

argues that the Board’s decision is not supported by substantial evidence. We affirm.

       Alvarenga began working for appellee Superior Industries (Superior) in January 2013

and was discharged on May 7, 2014, after she had acquired at least 100 infraction points in

violation of the employer’s work rules. She was denied unemployment benefits by the

Department of Workforce Services (Department) and appealed her denial to the Tribunal,

which held a telephone hearing on June 26, 2014.

       At the hearing, Larry Goodall, Director of Human Resources Compliance for

Superior, testified that the company has two separate sets of rules. One set of rules is for
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attendance, where termination is warranted when an employee receives in excess of 50 points

due to rule violations, and the second set is for other types of infractions, where termination

is warranted after an accumulation of 100 points. Each particular rule provides for a graduated

amount of points that are assessed for the first, second, and third violations of the rule. The

employee handbook also states, however, that the company has absolute discretion to

determine the appropriate disciplinary action and that it is not required to impose a series of

disciplinary measures before discharging an employee. Goodall indicated that each employee

receives a copy of the handbook and is given training on attendance and other work-rule

violations during orientation.     He introduced evidence showing that Alvarenga had

acknowledged receiving the handbook in March 2013.

       On March 10, 2014, Goodall testified that Alvarenga received a written warning that

she had violated Rule 12, “failure to follow published work instructions and/or procedures,”

due to a faulty work product. She was given 20 points for this infraction because it was her

first violation of this rule. On April 30, 2014, she received written notice that she had

violated Rule 5, which is “wasting time, loitering, or leaving one’s assigned work place during

working hours without permission, including taking more time than is authorized for meals

or break periods.” Goodall testified that Alvarenga received 30 points for this infraction, even

though it was her first violation of this rule, because she had been previously instructed and

warned in a group-department meeting that employees needed to strictly comply with

scheduled break times in order to maximize productivity. Goodall indicated that he had been

informed of this prior warning by Gloria Guzman, the human-resources manager at the plant


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where Alvarenga was employed. Goodall testified that, because Alvarenga’s infractions totaled

50 points after this second incident, Alvarenga was suspended for one day, as was authorized

by Superior’s work rules.

       The third and final incident leading to Alvarenga’s discharge occurred on May 7, 2014,

when she again violated Rule 5 by leaving for her break five minutes early and returning late.

Because Alvarenga had already received 30 points for violating this rule, she was given the

next level of points, which was 50, for a total accumulation of 100 points. Goodall testified

that Alvarenga was then discharged for violating work rules.

       In her testimony, Alvarenga agreed that she had received a copy of the employee

handbook and that she was aware of the work rules. She further admitted that she had

received three written warnings for violating the rules. However, she testified that she had

never been warned in a group meeting not to violate the rule concerning break time and

claimed that she should have been given only the 20 points for a first infraction, not the 30

points that she was given. Alvarenga further claimed that she should therefore have received

only 30 points for the May 7, 2014 violation, for a total accumulation of 70 points, and that

termination of her employment was not warranted.

       Alvarenga also presented the testimony of a co-worker, Maria Sanchez, who agreed

with Alvarenga that there was no group warning about break time. Sanchez stated that she

had received 20 points for violating Rule 5 on May 7, 2014, when she also took extra break

time. Sanchez testified, however, that she did not believe that Superior followed its written

policy on assigning points because she had violated another rule on the same day, for which


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she received 50 points even though it was her first violation of that rule.

       Following the hearing, the Tribunal affirmed the Department’s denial of

unemployment benefits under Arkansas Code Annotated section 11-10-514, finding that

Alvarenga had been discharged for accumulating 100 points on work-rule violations. While

the Tribunal noted Alvarenga’s claim that she should have been given the minimum number

of points for a first violation of the rule regarding excessive breaks, the Tribunal found that

Alvarenga had been previously warned about this rule and that the employer considered a

group warning for which the employee was present as a first violation. Thus, the Tribunal

concluded that Alvarenga’s repeated violations of the work rules established a disregard of a

reasonable standard of behavior expected by the employer and that she had been discharged

from last work for misconduct connected with the work.

       The Board affirmed and adopted the Tribunal’s decision finding that Alvarenga had

been discharged for misconduct. The Board concurred with the Tribunal’s findings that

Alvarenga had been previously warned for taking excessive breaks prior to any disciplinary

action for this infraction and that the company’s disciplinary policy and accompanying point

totals were uniformly applied to all employees. Therefore, the Board found that Alvarenga’s

actions demonstrated a willful disregard of the duties and obligations owed to her employer.

Alvarenga has timely appealed, arguing that there is not substantial evidence to support the

Board’s decision.

       On appeal in unemployment cases, findings of fact by the Board of Review are

conclusive if supported by substantial evidence, and our review is limited to determining


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whether the Board could reasonably reach its decision based upon the evidence before it.

Hiner v. Dir., 61 Ark. App. 139, 965 S.W.2d 785 (1998). The reviewing court may not

substitute its findings for the Board’s, even though the court might have reached a different

conclusion had it made an original determination upon the same evidence. Thomas v. Dir.,

55 Ark. App. 101, 931 S.W.2d 146 (1996). Also, the credibility of witnesses and the weight

to be accorded their testimony are matters to be resolved by the Board. Johnson v. Dir., 84

Ark. App. 349, 141 S.W.3d 1 (2004).

       Pursuant to Arkansas Code Annotated section 11-10-514(a) (Supp. 2013), if an

individual is discharged from last work for misconduct in connection with the work, the

individual is disqualified for benefits for eight weeks. An employee’s actions constitute

misconduct sufficient to warrant denial of unemployment benefits if they deliberately violate

an employer’s rules, or if they wantonly or willfully disregard the standard of behavior that

the employer has a right to expect of its employees. Thomas, supra. Mere unsatisfactory

conduct, ordinary negligence, or good-faith errors in judgment or discretion are not

considered misconduct unless it is of such a degree or recurrence as to manifest wrongful

intent or an intentional or substantial disregard of an employer’s interests or the employee’s

duties and obligations. Id. Whether an employee’s actions constitute misconduct in

connection with the work sufficient to deny unemployment benefits is a question of fact for

the Board. Id.

       Alvarenga’s primary argument on appeal is that the Board’s decision is not supported

by substantial evidence because there was no proof that a group warning regarding excessive


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break time ever occurred. Without such evidence, she contends that she would have received

the number of points for a first, not second, infraction in April 2014 and that she would have

had a total of only 70 points after the May 2014 incident. While Alvarenga recognizes

Goodall’s testimony that she had received a verbal group warning, she asserts that Goodall was

not present at this group meeting and that his testimony is thus “purely hearsay” and does not,

by itself, constitute substantial evidence.

        Contrary to Alvarenga’s contention, the Tribunal and the Board are not bound by

technical rules of evidence, and hearsay evidence can, in fact, constitute substantial evidence

in unemployment cases, as long as the claimant is given the opportunity to cross-examine the

witness on the hearsay statement. Blaylock v. Dir., 2012 Ark. App. 538, at 7 (quoting Edwards

v. Stiles, 23 Ark. App. 96, 100, 743 S.W.2d 12, 15–16 (1988)); Sadler v. Stiles, 22 Ark. App.

117, 735 S.W.2d 708 (1987). The Board believed Goodall’s testimony that there had been

a prior group warning given to Alvarenga, and matters of credibility are for the Board to

resolve. Thomas, supra. Furthermore, in addition to Goodall’s testimony, there is also a

notation in the April 30, 2014 written warning, which was signed by Alvarenga, that indicates

that the same issue had been raised with Alvarenga before that incident. Under these

circumstances, there was substantial evidence to support the Board’s finding that the points

accumulated by Alvarenga for violating the employer’s work rules were correctly calculated

and uniformly applied.

       In addition, as the Board also found, Superior had reserved “sole and absolute”

discretion to determine the appropriate disciplinary action in each case, and Alvarenga’s


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actions in incurring three separate infractions of work rules in a short period of time

demonstrated a willful disregard of the duties and obligations owed to her employer.

Therefore, there was substantial evidence to support the Board’s finding that Alvarenga was

discharged from her last work for misconduct connected with the work, and we affirm.

       Affirmed.

       VAUGHT and BROWN, JJ., agree.

       Mary E. Goff, Legal Aid of Arkansas, Inc., for appellant.

       Phyllis A. Edwards, for appellee.




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