                                         COURT OF APPEALS
                                      EIGHTH DISTRICT OF TEXAS
                                           EL PASO, TEXAS

                                                          §
    DIANNA L. GIBBS D/B/A WELLS
    GREY GROUP,                                           §                   No. 08-12-00330-CV
                                   Appellant,             §                      Appeal from the
    v.                                                    §               County Court at Law No. 6
    BUREAUS INVESTMENT GROUP                              §                 of Collin County, Texas
    PORTFOLIO NO. 14, LLC,
                                                          §                  (TC# 006-01779-2011)
                                   Appellee.
                                                          §

                                                  OPINION

         In this breach-of-contract action tried to the bench, Dianna Gibbs d/b/a Wells Grey Group

(hereinafter, “Gibbs”) appeals the trial court’s judgment in favor of Bureaus Investment Group

Portfolio No. 15, LLC (hereinafter, “Bureaus”).1 Gibbs raises four issues, the first of which is

dispositive. In her first issue, Gibbs argues that the trial court erred in permitting a foundational

witness to testify despite Bureaus’ failure to disclose him as fact witness during pretrial discovery

and that this error probably caused the rendition of an improper judgment. Because we agree, we

reverse and render.


1
  Bureaus Investment Group Portfolio No. 14, LLC (hereinafter, “Bureaus No. 14”) is identified as the plaintiff in the
caption of the trial court’s judgment—and hence in the caption in this opinion—but Bureaus is the actual plaintiff and
the prevailing party. Bureaus No. 14 and Bureaus are separate entities but are involved in the transaction at the heart
of this appeal.
                       FACTUAL AND PROCEDURAL BACKGROUND

        In 2011, Bureaus sued Gibbs to recover the unpaid balance on a business credit card

account. The account was originally issued to Gibbs by Advanta Bank Corp. in 2002 and later

acquired by Bureaus by assignment.2 Bureaus brought causes of action for breach of contract,

suit on debt, and unjust enrichment.

        Gibbs answered, contending, in part, that Bureaus lacked standing to sue her. Bureaus

responded by filing an affidavit with supporting business records. Gibbs objected to both the

affidavit and the attached business records primarily on the basis that they were inadmissible

hearsay. She also re-urged her argument that Bureaus lacked standing. The lawsuit proceeded

to trial in April 2012. At trial, Bureaus called Charles S. Verhines as a witness. Verhines

identified himself as the “legal lead for the Bureaus, Incorporated.” Gibbs objected to Verhines

testifying at trial because he had not been identified as a fact witness in response to her requests for

disclosure. The following exchange then ensued:

        PLAINTIFF’S COUNSEL: Actually, we listed Bureaus Investment Group
        Portfolio 15, an agent. She didn’t ask us to designate. She just asked us for
        potential witnesses. We are bringing a party -- a designated witness on behalf of
        that party.

        DEFENDANT’S COUNSEL: The rules require that the name and address of the
        person be disclosed in the persons with knowledge of relevant facts. I think you –
        that’s the whole purpose of the request of the disclosure, so you know who the --
        the witnesses -- potential witnesses could be. Just putting a corporate name is not
        really that much information.

        PLAINTIFF’S COUNSEL: Well, it’s two-fold, Judge. we [sic] are entitled to
        allege a party through Opposing Counsel -- excuse me, through the Counsel’s
        name; however, the purpose of the rule is to give her knowledge and to ask us
        additional information about what this person’s going to testify to, which they
        haven’t.

2
  Gibbs’s credit card account was bought initially by Bureaus No. 14 in December 2007. Bureaus No. 14 then sold
the account to Bureaus in January 2011.
                                                      2
                  No. 2, she’s now alleged standing. So, on the rebuttal side, I have a right to
           provide this witness to prove standing to the Court.

The trial court overruled Gibbs’s objection and permitted Verhines to testify.

           Through Verhines’s testimony, Bureaus introduced into evidence its business records and

those of its assignors to establish Gibbs’s liability. As admitted, these records included the bills

of sale, the signed credit card application, the terms and conditions governing the credit card

account, and approximately a dozen monthly account statements.                            The trial court rendered

judgment for Bureaus in the amount of $44,281.21, “including pre-judgment interest,” plus

post-judgment interest, and reasonable attorney’s fees. Gibbs timely requested findings of fact

and conclusions of law, and the trial court issued them. Gibbs then requested additional findings

and conclusions, but the trial court did not issue any.3

                                           UNDISCLOSED WITNESS

           In her first issue, Gibbs asserts that the trial court erred in overruling her objection to

Verhines’s testimony and admitting it into evidence despite Bureaus’s failure to disclose him as a

fact witness before trial and that, without his testimony, the trial court’s judgment cannot stand.

We agree.

                                                    Applicable Law

           A party may obtain discovery of the name, address, and telephone number of persons with

knowledge of relevant facts, and a brief statement of each identified person’s connection with the

case. TEX.R.CIV.P. 192.3(c); TEX.R.CIV.P. 194.2(e). When responding to written discovery, a

party must make a complete response, and must amend or supplement the response if it later learns

that the response is no longer complete and correct. TEX.R.CIV.P. 193.1, TEX.R.CIV.P. 193.5(a).


3
    Gibbs’s does not complain on appeal of the trial court’s failure to issue these additional findings and conclusions.
                                                             3
A party who fails to disclose information concerning a nonparty witness in response to a discovery

request may not offer the witness’s testimony unless the court finds that there was good cause for

the failure to timely make, amend, or supplement the discovery response or the failure to make,

amend, or supplement the discovery response will not unfairly surprise or unfairly prejudice the

other parties. TEX.R.CIV.P. 193.6(a). The sanction for failure to comply with this rule is the

“automatic and mandatory” exclusion from trial of the omitted evidence. Oscar Luis Lopez v. La

Madeleine of Tex., Inc., 200 S.W.3d 854, 860 (Tex.App.--Dallas 2006, no pet.).

       To obtain reversal of a judgment based upon an error in the trial court, the appellant must

show the error probably: (1) caused rendition of an improper judgment in the case; or (2)

prevented her from properly presenting the case to the appellate court. TEX.R.APP.P. 44.1(a); In

re D.I.B., 988 S.W.2d 753, 756 n.10 (Tex. 1999); Tex. Dep’t of Human Servs. v. White, 817

S.W.2d 62, 63 (Tex. 1991). The complaining party must show the whole case turned on the

evidence at issue. City of Brownsville v. Alvarado, 897 S.W.2d 750, 753-54 (Tex. 1995). We

examine the entire record in making this determination. Jamail v. Anchor Mortgage Servs., Inc.,

809 S.W.2d 221, 223 (Tex. 1991).

                                           Discussion
                                             1. Error

       The trial court erred in overruling Gibbs’s objection to Verhines’s testimony and admitting

it into evidence.

                            a. Automatic Exclusion Under Rule 193.6

       Bureaus failed to disclose Verhines as a fact witness during pretrial discovery in

contravention of Rule 193.6(a). The parties do not dispute that Gibbs sought discovery of persons



                                                4
with knowledge of relevant facts. 4 See TEX.R.CIV.P. 192.3(c); TEX.R.CIV.P. 194.2(e). As

evidenced by the discussion at trial, Bureaus identified itself as a fact witness in its responses to

Gibbs’s discovery requests but did not disclose Verhines’s name in those responses or

supplemental responses. 5 Nor did Bureaus disclose Verhines’s name on the witness list it

submitted to the trial court approximately three weeks before trial. 6 See TEX.R.CIV.P. 192.3(d).

Consequently, Bureaus’ failure to disclose Verhines as a fact witness during pretrial discovery,

absent a showing of good cause or lack of surprise or prejudice, triggers the automatic exclusion

sanctions of Rule 193.6.

         Bureaus did not dispute at trial, nor does it do so now on appeal, that it failed to disclose

Verhines as a fact witness during pretrial discovery. Nevertheless, Bureaus asserts that Gibbs

was “neither unfairly surprised nor unfairly prejudiced by the trial judge’s decision to allow . . .

Verhines to testify, which was also supported by good cause.” We disagree.

                        b. Exceptions to Automatic Exclusion Under Rule 193.6

         As the party offering the undisclosed witness, Bureaus bore the burden to establish good

cause or lack of unfair surprise or prejudice. TEX.R.CIV.P. 193.6(b). Further, the record must

support a finding of good cause or lack of unfair surprise or prejudice. Id. Here, the record


4
  Gibbs’s discovery requests are not in the appellate record, and Gibbs did not designate them as part of the record on
appeal. However, it is apparent from the reporter’s record that Gibbs served discovery upon Bureaus and that
Bureaus responded. Significantly, Bureaus has not complained of the omission of Gibbs’s discovery requests from
the appellate record nor challenged the factual assertion in Gibbs’s brief that “Verhines had never been disclosed to
Gibbs, despite her having sent the appropriate discovery request . . . .” Because Bureaus has not contradicted this
assertion, we accept it as true. TEX.R.APP.P. 38.1(g)(“In a civil case, the court will accept as true the facts stated
unless another party contradicts them.”).
5
  Bureaus attached its response to Gibbs’s discovery request as Appendix 1 to its appellate brief. Although that
response is not part of the appellate record and will not be considered as such, it confirms Verhines was not disclosed
as a fact witness.
6
  In its witness list, Bureaus identified Jorge L. Diaz, Jr. as the person who would testify to the “details of the account
in his role as legal collection manager at The Bureaus, Inc.”
                                                            5
demonstrates that the trial court overruled Gibbs’s objection to Verhines’s testimony on two

possible bases—that Verhines: (1) was a designated witness on behalf of a party; and/or (2) a

rebuttal witness. In the circumstances of this case, these bases are not sufficient for Bureaus to

satisfy its burden of showing good cause or lack of unfair surprise or prejudice.

                                        (1) Unfair Surprise

       Bureaus argues Gibbs cannot claim unfair surprise because she should have anticipated

that a designated representative would testify on its behalf, given that it is a named party incapable

of testifying and that it had previously designated a potential witness to testify to the details of the

credit card account. In support of this argument, Bureaus cites Bellino v. Comm’n for Lawyer

Discipline, 124 S.W.3d 380 (Tex.App.--Dallas 2003, pet. denied). Bellino is distinguishable.

       In Bellino, the appellant complained that the trial court erred by permitting the

Commission for Lawyer Discipline’s witnesses to testify over objection when they were disclosed

only two to three weeks before trial. Bellino, 124 S.W.3d at 383-84. The court disagreed,

concluding that the trial court did not err because the record supported a finding of lack of unfair

surprise. Id. at 384. The court reached this conclusion for two reasons. First, most of the

witnesses were the complainants on the grievances in issue. Id. And second, the appellant

enjoyed due process rights, including the opportunity to respond to the complaints and the

opportunity for him and the complainants to appear at a hearing before an investigatory panel. Id.

Here, in contrast, Verhines was never disclosed as a fact witness before trial and Gibbs could not

have been aware of the substance of Verhines’s testimony long before trial because there was no

prior proceeding against her in which he testified.

       Bureaus also argues Gibbs bore the responsibility to “inquire about or request additional


                                                   6
information as to who exactly the designated witness for Bureaus would be or to attempt to seek

additional information once the witness was designated.” Bureaus argument is unpersuasive for

two reasons. First, Bureaus is not excused from complying with the rules of civil procedure.

Pursuant to Rules 192.3(c) and 194.2(e), Bureaus had the affirmative obligation to provide not

only Verhines’s name, address, and telephone number, but also his connection to the case. Beam

v. A.H. Chaney, Inc., 56 S.W.3d 920, 923 (Tex.App.--Fort Worth 2001, pet. denied); see

TEX.R.CIV.P. 192.3(c), TEX.R.CIV.P. 194.2(e).              Bureaus wholly failed to provide this

information, even though it was obviously available because Bureaus called Verhines to testify at

trial. Beam, 56 S.W.3d at 923. Second, and more importantly, Bureaus’s contention eviscerates

Rule 193.6(a)’s “salutary effect of promoting full and complete discovery” and instead invites trial

by ambush, the very peril the promulgation of the rules of discovery sought to avert. La

Madeleine, 200 S.W.3d at 860, 863. A party in Gibbs’s position “is entitled to prepare for trial

assured that a witness will not be called because opposing counsel has not identified him or her in

response to a proper interrogatory.” Alvarado v. Farah Mfg. Co., Inc., 830 S.W.2d 911, 915 (Tex.

1992).

                                        (2) Unfair Prejudice

         Bureaus contends Gibbs cannot claim unfair prejudice because she “never explicitly stated

anything about how any alleged error on . . . [its] . . . part . . . prejudiced [her] trial strategy.” But

Gibbs was under no such obligation. Bureaus’s failure to disclose Verhines as a fact witness

during pretrial discovery triggered the automatic exclusion sanctions of Rule 193.6.                   As

mentioned above, Bureaus—not Gibbs—bore the burden to show that Gibbs was not unfairly

prejudiced. To this end, Bureaus asserts Gibbs was not unfairly prejudiced because she knew a


                                                    7
witness would be testifying on its behalf and she had previously received the documents to which

Verhines testified. But as mentioned above, Bureaus is not excused from complying with the

rules of civil procedure. If Bureaus intended to call Verhines as a witness, it was obligated to

identify him as one in response to Gibbs’s discovery requests. Further, it is irrelevant that Gibbs

had previously received the documents to which Verhines testified. As a business entity, Bureaus

was incapable of testifying and therefore had to designate an individual to testify on its behalf.

Because this witness must be competent and possess personal knowledge of the subject matter of

his testimony, Gibbs was entitled to know his identity to conduct an effective investigation and

cross-examination for the purpose of discovering possibly impeaching facts. See Smith v. State of

Illinois, 390 U.S. 129, 131, 88 S.Ct. 748, 750, 19 L.Ed.2d 956 (1968)(“Yet when the credibility of

a witness is in issue, the very starting point in ‘exposing falsehood and bringing out the truth’

through cross-examination must necessarily be to ask the witness who he is and where he lives.

The witness’ name and address open countless avenues of in-court examination and out-of-court

investigation.   To forbid this most rudimentary inquiry at the threshold is effectively to

emasculate the right of cross-examination itself.”).

                                         (3) Good Cause

       Bureaus argues “in this particular situation, good cause is not even required” because

“Verhines is an agent of Bureaus, the named party in this lawsuit.” [Emphasis in orig.]. The

basis for this argument is the same one on which Bureaus relied—and we resolved against it—in

asserting that Gibbs was not unfairly surprised by its failure to disclose Verhines as a fact witness

during pretrial discovery. Thus, for the same reasons articulated above, Bureaus’s good-cause

argument lacks substance.


                                                 8
        In the alternative, Bureaus argues good cause existed because Verhines served as a

necessary rebuttal witness to Gibbs’s allegation that it lacked standing to sue her. In so arguing,

Bureaus asserts Gibbs raised her standing argument for the first time at trial. This assertion is

belied by the record. Gibbs raised standing as an issue well before trial, both in her answer and in

her objections to Bureaus’s business records affidavit and the attached records. Furthermore, we

note—as does Gibbs in her reply brief—that Verhines was not a rebuttal witness because he was

the first witness to take the stand and his testimony did not contradict another witness’s.

        Bureaus also argues “there are many valid reasons that the trial judge took into

consideration when reaching his decision that good cause did in fact exist.” Bureaus, however,

fails to identify these reasons.

                                             2. Harm

        The trial court’s error probably caused the rendition of an improper judgment. Bureaus

argues that, if the trial court erred in allowing Verhines to testify, the error was harmless because

“Verhines’s testimony did not form the entire body of [its] evidence.” More specifically, Bureaus

argues that it would have prevailed without Verhines’s testimony because the trial court would

have admitted into evidence the business records “evidencing . . . [Gibbs’s] breach . . . and

[Bureaus] ownership of the [account]” “with or without Verhines’ testimony.” In support of this

argument, Bureaus cites Simien v. Unifund CCR Partners, 321 S.W.3d 235 (Tex.App.--Houston

[1st Dist.] 2010, no pet.)(op. on reh’g). But Bureaus’s reliance on Simien is misplaced.

        Simien, like this case, involved an attempt to collect on unpaid credit card debt bought from

the original credit card issuer. 321 S.W.3d at 239. The issue in Simien was whether the affidavit

offered by the debt purchaser’s representative was admissible to prove up a third-party business’s


                                                 9
records as the debt purchaser’s business records when the representative lacked personal

knowledge of the third-party business’s recordkeeping practices or of events or conditions

memorialized in the third-party business’s records. Simien, 321 S.W.3d at 240-41, 244. The

court concluded the affidavit was admissible because it met certain criteria, most notably because

the representative conclusively established the trustworthiness of the third-party records. Id. at

244-45. Significantly, the defendant in Simien did not dispute that she had breached the credit

card agreement, nor did she challenge the authenticity or enforceability of the credit card

agreement.    Id. at 239, 244.     Rather, the defendant contested the amount owed and the

appropriate interest rate. Id. at 239. In other words, the defendant in Simien did not challenge

the reliability and trustworthiness of the third-party’s business records sought to be introduced.

Id. at 244.

        Here, in contrast, Gibbs directly challenged the reliability and trustworthiness of the

third-party business records in issue. She alleged that the payment information was incorrect, in

part because it was impossible to determine from the underlying credit card statements what, if

anything, she charged on the card. Furthermore, Gibbs’s husband testified that the signature on

the credit card application was not hers. Thus, the question the trial court would have faced here

is whether, in the absence of Verhines’s supporting testimony, the business records affidavit

conclusively established the trustworthiness of the third-party business’s records in the face of

other indicators casting doubt on their trustworthiness. The trial court in Siemens did not face that

issue. Accordingly, Siemens does not mandate the result urged by Bureaus. To the contrary, the

trial court here could have determined that the business records affidavit proffered by Bureaus did

not conclusively establish the trustworthiness of the third-party business’s records.


                                                 10
       The fact is that the third-party business’s records were admitted into evidence through

Verhines’s sponsoring testimony, not through a business records affidavit. Without Verhines’s

testimony sponsoring these business records, the trial court would not have had any evidence upon

which to render judgment in favor of Bureaus. Thus, contrary to Bureaus’s assertion, the whole

case turns on Verhines’s testimony, and the trial court’s judgment likely would not have remained

the same without Verhines’s testimony. Consequently, based on the record in this case, we

cannot conclude that the admission of Verhines’s testimony was harmless.

       Gibbs’s first issue is sustained. Our resolution of Gibbs’s first issue obviates the need to

consider her remaining issues. See TEX.R.APP.P. 47.1.

                                        CONCLUSION

       The trial court’s judgment is reversed, and judgment is rendered that Bureaus take nothing

against Gibbs.



July 22, 2014
                                             YVONNE T. RODRIGUEZ, Justice

Before McClure, C.J., Rivera, and Rodriguez, JJ.




                                               11
