            IN THE COMMONWEALTH COURT OF PENNSYLVANIA


Janet E. Decker,                           :
                     Petitioner            :
                                           :
       v.                                  : No. 293 C.D. 2019
                                           : SUBMITTED: September 20, 2019
Unemployment Compensation                  :
Board of Review,                           :
                 Respondent                :


BEFORE:       HONORABLE PATRICIA A. McCULLOUGH, Judge
              HONORABLE ANNE E. COVEY, Judge
              HONORABLE ELLEN CEISLER, Judge


OPINION NOT REPORTED

MEMORANDUM OPINION
BY JUDGE CEISLER                                           FILED: November 4, 2019

       Janet E. Decker (Claimant) petitions for review, pro se, of the January 24,
2019 Order of the Unemployment Compensation Board of Review (Board)
affirming the decision of a Referee to deny Claimant unemployment compensation
(UC) benefits. The Board concluded that Claimant was ineligible for UC benefits
under Section 402(b) of the Unemployment Compensation Law (Law)1 because she
voluntarily quit her employment without cause of a necessitous and compelling
nature. We affirm the Board’s Order.




       1
         Act of December 5, 1936, Second Ex. Sess., P.L. (1937) 2897, as amended, 43 P.S. §
802(b). Section 402(b) of the Law provides that an employee shall be ineligible for UC benefits
for any week “[i]n which his [or her] unemployment is due to voluntarily leaving work without
cause of a necessitous and compelling nature.” 43 P.S. § 802(b).
                                    Background
      Claimant worked as a part-time commercial cleaner for Class A Cleaning
L.L.C. (Employer), a commercial and residential cleaning service, from April 22,
2018 through September 11, 2018.         Bd.’s Finding of Fact (F.F.) Nos. 1, 3.
Claimant’s job duties were to dust, sweep, vacuum, and clean. Id. No. 4. Claimant’s
primary assignment for Employer was to clean the offices of Employer’s client,
Masco Cabinetry (Masco). Id. No. 5.
      On September 10, 2018, Claimant’s shift was scheduled to begin at 3:00 p.m.
Id. No. 6. Shortly before beginning her shift, Claimant met with Employer’s
president, Stanley Nichols, concerning allegations that Claimant had not completed
all of her job duties the previous evening. Id. No. 7; Notes of Testimony (N.T.),
12/3/18, at 9.   During his meeting with Claimant, Mr. Nichols contacted the
employee in charge of the Masco account, Kaylie Ingersol, who told Mr. Nichols
that Masco was dissatisfied because crumbs had not been vacuumed from an office
the previous evening, which attracted ants. Bd.’s F.F. No. 8; N.T., 12/3/18, at 9, 15.
Claimant was upset about the allegation that she had failed to complete her assigned
work, but she did not inform Mr. Nichols about her dissatisfaction with the
allegation. Bd.’s F.F. No. 9.
      Around 1:00 a.m. on September 11, 2018, after she had completed her shift,
Claimant left a handwritten resignation letter in Mr. Nichols’ internal mailbox. Id.
No. 10; N.T., 12/3/18, at 10-12 & Claimant’s Ex. 1. Employer had continuing work
available for Claimant had she not resigned. Bd.’s F.F. No. 11.
      Claimant filed a claim for UC benefits with the local UC Service Center. The
Service Center found that although “Claimant had a necessitous and compelling
reason for quitting,” she did not inform Employer of her reason and “there was a



                                          2
reasonable expectation that the Employer could have provided an alternative to
resolve the situation.” Record (R.) Item No. 5. Thus, the Service Center denied
Claimant’s claim for UC benefits under Section 402(b) of the Law.
      Claimant timely appealed to the Referee, who held a telephone hearing on
December 3, 2018. Claimant appeared pro se and testified on her own behalf.
Employer presented the testimony of its president, Mr. Nichols. Following the
hearing, the Referee determined:

      [C]laimant testified [that] she became upset after [Mr. Nichols] made
      allegations about [C]laimant’s failure to perform her job duties.
      Furthermore, [C]laimant testified [that] she was upset that [Mr.
      Nichols] had embarrassed her when he contacted [Ms. Ingersol] on
      September 10, 2018 about complaints which were made by [Masco]
      about [C]laimant not completing her job duties. Also, [C]laimant
      testified [that Mr. Nichols] informed her that if he were to remove
      [C]laimant from [Masco], he was unsure whether he would be able to
      provide hours to [C]laimant.

      [Mr. Nichols] testified [that] he did not embarrass [C]laimant and
      wanted to emphasize that [C]laimant is required to perform her job
      duties and that her failure to perform her job duties could jeopardize
      [E]mployer’s contract with [Masco].

      After a careful review of the testimony and the documentary evidence
      in the record, the [R]eferee finds [that C]laimant has failed to meet her
      burden. While the [R]eferee understands [C]laimant’s concerns,
      nevertheless, the [R]eferee finds that [Mr. Nichols] provided credible
      testimony that he had good cause to critique [C]laimant’s job
      performance. [C]laimant’s displeasure with [Mr. Nichols] critiquing
      her job performance would not warrant [C]laimant being eligible for
      [UC] benefits.

Ref.’s Order, 12/4/18, at 2-3. The Referee concluded that Claimant failed to
establish that she had a necessitous and compelling reason to quit and, thus, affirmed
the denial of UC benefits under Section 402(b) of the Law.


                                          3
       Claimant timely appealed to the Board, which adopted and incorporated the
Referee’s Findings of Fact and Conclusions of Law and further concluded:

       [C]laimant asserts that she notified [Mr. Nichols] about why she
       resigned when she left a note for him on September 11, 2018, the day
       of [her] separation [from employment]. The Board determines that
       because the note was a resignation letter and not an attempt to resolve
       issues with her supervisor, [C]laimant did not attempt to preserve the
       employment relationship as required by Section 402(b) of the Law.

Bd.’s Order, 1/24/19, at 1. Therefore, the Board affirmed the Referee’s decision.
Claimant now appeals to this Court.2
                                           Analysis
       A claimant who voluntarily terminates her employment has the burden to
establish a necessitous and compelling reason for doing so. Petrill v. Unemployment
Comp. Bd. of Review, 883 A.2d 714, 716 (Pa. Cmwlth. 2005). The claimant must
prove that: (1) circumstances existed that produced real and substantial pressure to
terminate employment; (2) such circumstances would compel a reasonable person
to act in the same manner; (3) the claimant acted with ordinary common sense; and
(4) the claimant made a reasonable effort to preserve her employment. Brunswick
Hotel & Conference Ctr., LLC v. Unemployment Comp. Bd. of Review, 906 A.2d
657, 660 (Pa. Cmwlth. 2006).
       It is well settled that resentment of a supervisor’s reprimand, absent unjust
accusations, abusive conduct, or profane language, does not constitute a necessitous
and compelling reason to voluntarily terminate one’s employment. Krieger v.
Unemployment Comp. Bd. of Review, 415 A.2d 160, 161 (Pa. Cmwlth. 1980).

       2
          Our scope of review is limited to determining whether the necessary findings of fact are
supported by substantial evidence, whether an error of law was committed, or whether
constitutional rights were violated. Section 704 of the Administrative Agency Law, 2 Pa. C.S. §
704.


                                                4
Furthermore, “an emotional upset over a reprimand imposed by the employer does
not as a rule constitute ‘cause of a necessitous and compelling nature.’” Yasgur v.
Unemployment Comp. Bd. of Review, 328 A.2d 908, 910 (Pa. Cmwlth. 1974)
(citation omitted).
       Here, Claimant contends that she was compelled to quit because Employer
created a hostile, uncomfortable work environment and because she was singled out,
embarrassed, and humiliated in front of her co-workers.3 Claimant also asserts that
Mr. Nichols unjustifiably threatened her job. We conclude that the record belies
these claims.
       Contrary to Claimant’s contention, the record contains no evidence that Mr.
Nichols used harassing or abusive language during his meeting with Claimant on
September 10, 2018. Moreover, the meeting occurred behind closed doors, and Mr.
Nichols testified that he chose to confront Claimant privately rather than post
anything on Masco’s communication board. N.T., 12/3/18, at 15.4 Mr. Nichols
described what transpired during the meeting as follows:




       3
         In her Petition for Appeal to the Referee, Claimant stated that she quit as a result of “being
threatened to [lose] my job over some stupid ants that were in a chair and being embarrassed [and]
humiliated” by Mr. Nichols. R. Item No. 6.

       4
           Mr. Nichols testified:

       [Ms. Ingersol] brought [Masco’s complaint] to my attention, and just like as always
       [sic], I always bring it to the teammate’s attention. We are a team and
       communication is the key. We even have a communication board over at Masco.
       Instead of [Ms. Ingersol] writing it on the board to save embarrassment, I thought
       it would be better to bring [Claimant] in[to] the office and talk to her directly,
       because everybody can see that board at Masco.

N.T., 12/3/18, at 15.


                                                  5
      I just brought it to [Claimant’s] attention that we had [received] a
      complaint from Masco, [which] brought [the complaint] to [Ms.
      Ingersol’s] attention [on] this day, [stating that] there w[ere] crumbs,
      there was food all over the place that we missed, it was bringing on
      ants, and [Masco] wanted us to do a better job. And that’s basically
      what I relayed to [Claimant].

Id. Mr. Nichols testified that after this discussion, Claimant did not indicate that she
was upset, so he was “shock[ed]” when he arrived at work the next morning and
learned that Claimant had resigned. Id. at 15-16.
      As stated above, dissatisfaction with a supervisor’s reprimand or criticism is
not a necessitous or compelling reason to voluntarily quit.            See Lauffer v.
Unemployment Comp. Bd. of Review, 434 A.2d 249, 251 (Pa. Cmwlth. 1981)
(concluding that even if a supervisor’s accusations regarding the claimant’s work
performance were untrue, they were not delivered in an offensive or profane manner
and were not so uncalled for as to leave the claimant with no alternative but to resign,
as work performance is a legitimate concern of a supervisor). Here, Claimant failed
to demonstrate that Mr. Nichols reprimanded her in a profane or offensive manner
or that he made unjust accusations about her work performance. As this Court
recognized in Lauffer, comments directly related to work performance are legitimate
concerns of any supervisor and do not amount to a necessitous or compelling cause.
Id.
      We also reject Claimant’s contention that Employer had threatened her job.
According to Claimant, when Mr. Nichols told her that he did not know where her
hours would come from, she believed he was threatening to fire her. However, Mr.
Nichols credibly testified:

      The only thing I said was, if Masco drops us from its account, we’re
      not going to have any hours. That’s a true fact, that’s not a threat. In



                                           6
       our contract, we have to keep the tidiness and cleanliness of that
       account or [Masco] can void the contract.

N.T., 12/3/18, at 16. In fact, Claimant admitted on the record that Mr. Nichols “did
not threaten to fire” her during their conversation. Id. at 12.
       Finally, a claimant who voluntarily quits “must take common sense action to
obviate the problem so that . . . she does not have to terminate employment, and this
is accomplished by informing one’s superiors of the harassing, humiliating[,] or
abusive conduct.” Porco v. Unemployment Comp. Bd. of Review, 828 A.2d 426, 428
(Pa. Cmwlth. 2003). Here, Claimant testified that immediately after she completed
her shift on the morning of September 11, 2018, “I came back, and I was just so
upset about it, I made the decision that I’m not going to work there any longer.”
N.T., 12/3/18, at 10. When asked if she spoke with Mr. Nichols about her feelings
after their conversation, Claimant replied, “I did not verbally talk to him after that
conversation.” Id. Mr. Nichols also testified that Claimant did not reach out to him
regarding her dissatisfaction with the reprimand before submitting her resignation
letter. Id. at 16.
       We conclude that, by quitting shortly after being reprimanded without
informing Employer of any alleged harassment or dissatisfaction with the reprimand,
Claimant did not make a reasonable effort to preserve her employment. Therefore,
we agree with the Board that Claimant failed to satisfy her burden of proving that
she had a necessitous and compelling reason to voluntarily quit her employment
under Section 402(b) of the Law.5

       5
         In her appellate brief, Claimant makes numerous assertions regarding factual matters that
were not presented to either the Referee or the Board. Because such allegations are outside the
record, we may not consider them. See Hollingsworth v. Unemployment Comp. Bd. of Review,
189 A.3d 1109, 1113 (Pa. Cmwlth. 2018) (“[B]ecause mere allegations are no substitute for record
evidence, this Court cannot consider the averments of fact in [the] [c]laimant’s brief when



                                                7
                                        Conclusion
       Accordingly, we affirm the Board’s Order.



                                           __________________________________
                                           ELLEN CEISLER, Judge




determining whether the Board erred in issuing its findings.”); Pa. Tpk. Comm’n v. Unemployment
Comp. Bd. of Review, 991 A.2d 971, 974 (Pa. Cmwlth. 2010) (“This Court may not consider any
evidence that is not part of the certified record on appeal.”).


                                              8
           IN THE COMMONWEALTH COURT OF PENNSYLVANIA


Janet E. Decker,                   :
                   Petitioner      :
                                   :
      v.                           : No. 293 C.D. 2019
                                   :
Unemployment Compensation          :
Board of Review,                   :
                 Respondent        :

                                ORDER


      AND NOW, this 4th day of November, 2019, the Order of the Unemployment
Compensation Board of Review, dated January 24, 2019, is hereby AFFIRMED.




                                   __________________________________
                                   ELLEN CEISLER, Judge
