                                                             [DO NOT PUBLISH]


               IN THE UNITED STATES COURT OF APPEALS

                        FOR THE ELEVENTH CIRCUIT
                                                            FILED
                          ________________________ U.S. COURT OF APPEALS
                                                     ELEVENTH CIRCUIT
                                                         JUNE 8, 2012
                                No. 11-12282
                            Non-Argument Calendar         JOHN LEY
                                                           CLERK
                          ________________________

                      D. C. Docket No. 0:09-cv-60885-PAS

JUDITH SILVER,

                                                              Plaintiff - Appellant,

                                      versus

COUNTRYWIDE HOME LOANS, INC.
d.b.a. America’s Wholesale Lender, Inc.,

                                                            Defendant - Appellee.

                          ________________________

                  Appeal from the United States District Court
                      for the Southern District of Florida
                        _________________________

                                  (June 8, 2012)

Before MARCUS, MARTIN, and ANDERSON, Circuit Judges.

PER CURIAM:

      Judith Silver challenges the district court’s grant of summary judgment to
Countrywide Home Loans, Inc. (“Countrywide”), on all of Silver’s claims. Silver

also appeals the district court’s (1) denial of Silver’s motion for sanctions and

inference of spoliation of evidence, (2) denial of Silver’s motion to amend the

complaint and the motion for relief from the denial, (3) grant of Countrywide’s

motion to strike Silver’s demand for a jury trial, and (4) denial of Silver’s motion

for the district court to recuse itself. We affirm.


                                           I.

      We review de novo the grant of summary judgment, taking all justifiable

inferences in Silver’s favor. Bozeman v. Orum, 422 F.3d 1265, 1267 (11th Cir.

2005). The district court granted summary judgment to Countrywide on the

following issues.


      a. Fraud

      Silver argues that there is a genuine dispute of material fact on her claim for

fraud because Countrywide steered her into a riskier mortgage and did not inform

her of the mortgage’s provisions.

      “A party normally is bound by a contract that the party signs unless the

party can demonstrate that he or she was prevented from reading it or induced by

the other party to refrain from reading it.” Consol. Res. Healthcare Fund I, Ltd. v.

                                           2
Fenelus, 853 So. 2d 500, 504 (Fla. Dist. Ct. App. 2003). It is undisputed that

Silver signed all of the agreements that disclosed the terms of her mortgage, even

though she was told not to sign any document that she did not understand.

Additionally, she could not reasonably be deceived by any oral statements that

were at variance with written terms to which she agreed. Hillcrest Pac. Corp. v.

Yamamura, 727 So. 2d 1053, 1056 (Fla. Dist. Ct. App. 1999) (“A party cannot

recover in fraud for alleged oral misrepresentations that are adequately covered or

expressly contradicted in a later written contract.”). We therefore agree with the

district court that Silver’s fraud claim fails as a matter of law.1


      b. Breach of Contract/Breach of Implied Covenant of Good Faith and Fair
      Dealing

      Silver seems to contend that Countrywide breached the Forbearance

Agreement by not upholding its promise to help her refinance her mortgage and by

improperly imposing late penalties and reporting her to credit bureaus.

      A breach of the covenant of good faith must be based upon the failed

performance of an express term of the contract. Snow v. Ruden, McClosky,

Smith, Schuster & Russell, P.A., 896 So. 2d 787, 792 (Fla. Dist. Ct. App. 2005)

(“There can be no cause of action for a breach of the implied covenant absent an


      1
             For these same reasons, Silver’s conspiracy to defraud claim also fails.

                                              3
allegation that an express term of the contract has been breached.”) (quotations

omitted).

       In this case, there is no provision in the mortgage agreement—nor any other

agreement that Silver has produced—requiring Countrywide to help refinance

Silver’s mortgage. The Forbearance Agreement states that Countrywide will have

“sole and absolute discretion” either to (1) require Silver to recommence regular

payments, (2) reinstate the loan in full, or (3) modify the loan or offer other loan

assistance. It is undisputed that on March 4, 2009, Countrywide informed her that

the modification had been denied. There is no provision requiring that

Countrywide seek financial information from Silver before making that decision.

Silver has not shown that Countrywide failed to act in good faith with respect to

any express term of any contract, and thus this portion of her argument fails as a

matter of law. Id.2

       With respect to Silver’s argument that Countrywide breached the

Forbearance Agreement by imposing a late penalty and reporting her to credit

bureaus, she did not provide this Court—or the district court—with citations to the



       2
                To the extent that Silver argues that Countrywide breached its duty of good faith
with respect to her initial mortgage contract, she has failed to identify any express provision from
that contract that Countrywide failed to perform in good faith, and thus we find the argument
without merit.

                                                 4
record to support these factual assertions, nor is it clear that her complaint

properly raised these issues. See Nat’l Alliance for the Mentally Ill v. Bd. of Cnty.

Comm’rs, 376 F.3d 1292, 1295-96 (11th Cir. 2004) (holding that, in accordance

with Federal Rule of Appellate Procedure 28(a)(9)(A), failure to include “citations

to the . . . parts of the record on which the appellant relies” may result in waiver).

Accordingly, we affirm the district court on this issue.


      c. FDUTPA

      Silver claims that Countrywide’s behavior implicates the Florida Deceptive

and Unfair Trade Practices Act, which declares that “unfair or deceptive acts or

practices in the conduct of any trade or commerce” are unlawful. Fla. Stat. Ann.

§ 501.204(1).

      Deception occurs “if there is a representation, omission, or practice that is

likely to mislead the consumer acting reasonably in the circumstances, to the

consumer’s detriment. This standard requires a showing of probable, not possible,

deception that is likely to cause injury to a reasonable relying consumer.”

Zlotnick v. Premier Sales Grp., Inc., 480 F.3d 1281, 1284 (11th Cir. 2007)

(citation and quotations omitted).

      With respect to the initial mortgage agreements, Silver conceded that she



                                           5
was told not to sign any documents that she did not understand. With respect to

the failure to refinance her mortgage, the Forbearance Agreement of December 2,

2008, explicitly said that Countrywide possessed “sole and absolute discretion” to

“determine whether additional payment assistance can be offered.” Countrywide

always had the right to refuse to refinance the loan. We agree with the district

court that this conduct does not run afoul of the FDUTPA.


      d. Other Claims

      In her initial brief, Silver failed to properly raise an argument on her claims

of breach of fiduciary duty, negligence, and violation of the Florida RICO statute.

These issues are waived. United States v. Jernigan, 341 F.3d 1273, 1284 n.8 (11th

Cir. 2003) (“[A] party seeking to raise a claim or issue on appeal must plainly and

prominently so indicate. Otherwise, the issue—even if properly preserved at

trial—will be considered abandoned.”).


                                         II.

      The following issues are reviewed for an abuse of discretion. Eli Lilly &

Co. v. Air Express Int’l USA, Inc., 615 F.3d 1305, 1313 (11th Cir. 2010)

(sanctions and spoliation); Mann v. Taser Int’l, Inc., 588 F.3d 1291, 1312 (11th

Cir. 2009) (motion to amend); Murray v. Scott, 253 F.3d 1308, 1310 (11th Cir.

                                          6
2001) (recusal).


      a. Sanctions & Spoliation

      Silver contends that the district court abused its discretion by not imposing

sanctions and by not finding an inference of spoliation against Countrywide for

failing to turn over emails relevant to the case and for failing to have a proper

litigation hold placed on Silver’s file.

      “In the Eleventh Circuit, an adverse inference is drawn from a party’s

failure to preserve evidence only when the absence of that evidence is predicated

on bad faith. While this circuit does not require a showing of malice in order to

find bad faith, mere negligence in losing or destroying records is not sufficient to

draw an adverse inference.” Mann, 588 F.3d at 1310 (citation and quotations

omitted).

      On September 23, 2010, Countrywide’s counsel informed the magistrate

that there had been a diligent search for all relevant emails and that none had been

found because there was no formal retention policy. However, counsel also stated

that she was currently working with Countrywide to ensure that there really was

no possible way to recover any old emails. The magistrate ordered Countrywide

to file an affidavit explaining what had been done to find the emails, what the



                                           7
company’s retention policy was, and what notice had been sent to Countrywide

employees regarding the retention of documents relevant to Silver’s case. On

October 11, 2010, Countrywide submitted the affidavit of Barbara Travis, who is a

litigation specialist at Countrywide Home Loans Servicing, stating that she had

requested the office of the president, as well as the vice presidents of several

departments, to search for relevant emails, but none had been uncovered. The vice

president of the IT department was also in the process of searching for the emails

but had informed Travis that Countrywide had a ninety-day email retention policy.

      Travis was deposed on December 10, 2010. She testified that Countrywide

actually had an email ‘deletion policy,’ which stated that employees could delete

emails whenever they wanted, but all emails older than ninety days would be

automatically deleted forever. However, Travis had recently been informed by the

IT department that certain “journaled” employees had their old emails

automatically archived on a third party’s back-up servers. No employee knew

whether he or she was a “journaled” employee. Travis testified that, after the

magistrate’s September 23 order, the IT department began searching these back-up

servers for “journaled” employees’ old emails. At the time of Travis’s deposition,

the search was still on-going but had already uncovered several emails relevant to

Silver’s case.

                                          8
       Travis also testified that in May 2009, a litigation hold was placed on

Silver’s file. Travis’s testimony on this subject consisted mostly of her indicating

that she was not involved in deciding whether to put a litigation hold on a file nor

whether any actions should be taken in terms of preserving documents that might

be relevant to the file.

       We find no abuse of discretion in the district court’s decision not to impose

sanctions and not to find an inference of spoliation. With respect to the emails on

back-up servers, Silver makes much of the fact that Travis’s affidavit conflicts

with her later deposition testimony. However, her initial lack of knowledge about

the pseudo-secret archival of “journaled” employees’ emails is properly

characterized as carelessness at most. See Mann, 588 F.3d at 1310 (holding that

“an adverse inference is drawn from a party’s failure to preserve evidence only

when the absence of that evidence is predicated on bad faith”). Also, Travis’s

testimony indicated that there were actually more emails than originally believed

and that Countrywide was working to continue searching the back-up servers. If

Countrywide were acting in bad faith, it seems unlikely that it would reveal that its

search of back-up servers had uncovered relevant emails.

       As for the litigation hold policy, Silver’s argument of bad faith relies

exclusively upon Travis’s testimony. Silver claims that Travis’s testimony shows

                                           9
that Countrywide had no real litigation hold process. However, Travis testified

that a special notation was placed on files that are put on litigation hold. The

remainder of Travis’s pertinent testimony is to the effect that she was not

personally involved in the decision to place a file on litigation hold, nor was she

involved in any decisions to preserve relevant documents. This evidence is

insufficient to show that the district court abused its discretion by failing to

impose sanctions or find an inference of spoliation. Accordingly, we find no error

in the district court’s decision on these issues. See Eli Lilly, 615 F.3d at 1313.


      b. Motion to Amend and Motion for Relief

      Silver argues that the district court abused its discretion by denying Silver’s

motion to amend the complaint and for denying her motion for relief. Silver

sought to add new factual details and two new claims against Countrywide. This

motion to amend was filed fourteen months after the case was initially removed to

the district court. The factual changes that she sought to make to the complaint

were mostly minor and certainly not critical to her case, and her new claims

against Countrywide would have required the district court to completely abandon

its case management plan. Under these facts, we find no abuse of discretion in the

district court’s decision to deny the motion to amend and the motion for relief.



                                           10
See Hearn v. McKay, 603 F.3d 897, 899 n.1 (11th Cir. 2010) (“We cannot

conclude that the district court abused its discretion in declining to allow Plaintiffs

to amend the complaint after the pretrial order’s deadline for amendment had

passed.”).


       c. Motion to Recuse

       Silver argues that the district court should have recused itself because the

court’s spouse is a partner at a law firm that represents another law firm that

represents Bank of America, which owns Countrywide. We do not believe that

these facts raise a doubt about the district judge’s impartiality, and accordingly we

find no error. See Christo v. Padgett, 223 F.3d 1324, 1333 (11th Cir. 2000).3

       AFFIRMED.4




       3
                  Because we conclude that the district court properly granted summary judgment to
Countrywide on all claims, Silver’s argument that the district court erred by striking her demand
for a jury trial is rendered moot, and therefore we do not address it.
       4
               Silver’s request for oral argument is DENIED.

                                               11
