
260 S.W.3d 201 (2008)
DIAGNOSTIC CLINIC OF LONGVIEW, P.A. and Completecare Comprehensive Healthcare Solutions, L.P., Appellants
v.
NEUROMETRIX, INC., Appellee.
No. 06-08-00026-CV.
Court of Appeals of Texas, Texarkana.
Submitted July 14, 2008.
Decided July 15, 2008.
*202 Bruce A. Smith, Ward & Smith Law Firm, Longview, for appellants.
Ronnie Horsley, Tyler, for appellee.
Before MORRISS, C.J., CARTER and MOSELEY, JJ.

OPINION
Opinion by Justice MOSELEY.
Neurometrix, Inc., filed suit against Diagnostic Clinic of Longview, P.A. (DCOL) and Completecare Comprehensive Healthcare Solutions, L.P., over a debt incurred in the sale and purchase of medical testing equipment. After no answer was filed by *203 either defendant, Neurometrix was awarded a default judgment. DCOL and Completecare have appealed the trial court's denial of their timely-filed motion for new trial.

I. Statement of Facts
Completecare acts as the purchasing agent for DCOL and others in the medical profession. In doing so, Completecare acts as something of a wholesaler, purchasing equipment wanted by its clients and passing it along to the client as well as managing the inventories of its clients, including DCOL. Under this arrangement, Completecare purchased an NC-Stat Nerve Conduction Monitoring System and its accouterments for the sum of $26,302.59 from Neurometrix for use by DCOL; Completecare was to then sell the machine to DCOL. The purpose of this machine was to screen patients to determine whether it was advisable to conduct an electromyography (EMG) examination (a more comprehensive but more expensive procedure than that done by the monitoring system). However, the insurance billing codes for the monitoring system interfered with the insurance billing codes for the use of an EMG; the result was that if the insurance companies were billed for use of the nerve conduction monitoring system, they would often then decline to pay for the more comprehensive and expensive but more profitable EMG test.
Completecare maintained that the possible interference with billing procedures was discussed in the negotiations about the purchase of the nerve conduction monitoring system and that Neurometrix's salesman had assured Completecare that this would not be a problem; it was their contention that the salesman had promised a thirty-day trial grace period after the monitoring system had begun being used before Completecare was obligated to purchase. After the insurance billing problems arose, representatives of Completecare spoke with both the in-house legal counsel for Neurometrix and with an attorney in the Dallas area (who had been retained as outside counsel by Neurometrix to collect before Ronnie Horsley was engaged) regarding the problems which had been encountered and the representations which had been made. Following one of these conversations, Robert Wheeler, Jr., Completecare's president, indicated that the first outside counsel for Neurometrix agreed to present an offer to remedy the situation to Neurometrix and to remain in contact with Completecare in an effort to effect a resolution of the dispute. However, Neurometrix retained a different attorney, Horsley, who filed a suit on a sworn account on October 18, 2007, against both Completecare and DCOL.
Completecare first became aware that a lawsuit had been filed because news of its filing was published in the local newspaper. DCOL, who had not signed the purchase agreement, left any negotiations concerning the dispute up to Wheeler to handle. Upon learning of the lawsuit, Wheeler then contacted Horsley and related the content of the prior conversations and the offers of settlement he had discussed with both Neurometrix's in-house counsel and the first outside counsel retained by Neurometrix. Horsley said he was unaware of these conversations and would speak with Neurometrix about the matter. Horsley, however, never made contact after that time with Wheeler or other representatives of Completecare or DCOL.
Wheeler, though not being willing to state that Horsley specifically made such representations to him, said that after his conversation with Horsley, he operated under the impression that it was not necessary to file a response to the lawsuit because *204 negotiations were still being conducted. Thereafter, both Completecare and DCOL were properly served with citation, but neither filed any answer. Neurometrix was granted a default judgment against them both.
After both DCOL and Completecare received notice of the entry of default judgment from the clerk of the court, they filed a motion for new trial. After a hearing, no order was entered and the motion was deemed denied by operation of law.

II. Standard of Review  Abuse of Discretion
The standard of review for the trial court's ruling on a motion for new trial is abuse of discretion. Under an abuse of discretion standard, the court of appeals cannot overrule the trial court's decision unless the trial court acted unreasonably or in an arbitrary manner, without reference to guiding rules or principles. Beaumont Bank, N.A. v. Buller, 806 S.W.2d 223, 226 (Tex.1991). Moreover, the court of appeals cannot substitute its judgment for the trial court's reasonable judgment, even if it would have reached a contrary conclusion. Walker v. Packer, 827 S.W.2d 833, 839-40 (Tex.1992); Buller, 806 S.W.2d at 226. The trial court does not abuse its discretion if some evidence reasonably supports the trial court's decision. Butnaru v. Ford Motor Co., 84 S.W.3d 198, 204 (Tex.2002).
For many years, the courts have recognized a three-part test to determine whether a trial court has abused its discretion in its refusal to grant a new trial after entry of a default judgment. Craddock v. Sunshine Bus Lines, Inc., 134 Tex. 388, 133 S.W.2d 124, 126 (1939). Under the Craddock test,
[a] default judgment should be set aside and a new trial ordered in any case in which the failure of the defendant to answer before judgment was not intentional, or the result of conscious indifference on his part, but was due to a mistake or an accident; provided the motion for a new trial sets up a meritorious defense and is filed at a time when the granting thereof will occasion no delay or otherwise work an injury to the plaintiff.
Id.
Conscious indifference has been defined as "the failure to take some action which would seem indicated to a person of reasonable sensibilities under the same or similar circumstances." Young v. Kirsch, 814 S.W.2d 77, 81 (Tex.App.-San Antonio 1991, no writ). "The accident or mistake segment is only considered when, on the facts of a particular case, an accident or mistake may negate intentional or consciously indifferent conduct. See, e.g., Strackbein v. Prewitt, 671 S.W.2d 37, 38-39 (Tex.1984); State Farm Life Ins. Co. v. Mosharaf, 794 S.W.2d 578, 584 (Tex.App.-Houston [1st Dist.] 1990, writ denied); Guardsman Life Ins. Co. v. Andrade, 745 S.W.2d 404, 405 (Tex.App.-Houston [1st Dist.] 1987, writ denied)." Bank One, Tex., N.A. v. Moody, 830 S.W.2d 81, 84 (Tex.1992).
As for showing accident or mistake, a defaulting party must provide "some excuse, though not necessarily a good excuse," for having failed to timely file an answer or to make an appearance. Comanche Nation v. Fox, 128 S.W.3d 745, 750 (Tex.App.-Austin 2004, no pet.). Even in circumstances where the failure to properly file a timely answer was due to negligence, it is proper to grant a new trial if there is no intentional disregard and a lack of conscious indifference is not shown. Gen. Life & Accident Ins. Co. v. Higginbotham, 817 S.W.2d 830, 832 (Tex. App.-Fort Worth 1991, writ denied).
*205 It should also be taken into account that it "is a basic tenet of jurisprudence that the law abhors a default because equity is rarely served by a default." Titan Indem. Co. v. Old S. Ins. Group, Inc., 221 S.W.3d 703, 708 (Tex.App.-San Antonio 2006, no pet.).

III. Discussion
Neurometrix concedes that in the affidavits attached to their motion for new trial, both DCOL and Completecare established the existence of prima facie meritorious defenses. Also in their motion for new trial (which was reiterated by their counsel during the hearing on that motion), these same parties expressed their willingness to pay all reasonable expenses incurred by Neurometrix in obtaining the default judgment; the parties seemed to have agreed during the hearing on that motion that a reasonable fee was $1,000.00.
Here, DCOL and Completecare based their reason for not having filed a timely response upon the mistaken belief that ongoing conversations and settlement negotiations existed with Neurometrix's counsel and that no action would be taken toward default while those discussions were taking place. In support of this position, they provided the testimony of Wheeler concerning the content of the discussions in which he had engaged with Neurometrix's house counsel, the first retained counsel, and Horsley as recited above.[1] Because these excuses stem from the attempts of both Completecare and DCOL to resolve the litigation, it appears that the failure of either to timely file an answer was not a result of conscious indifference. Although the conclusion at which Wheeler arrived in thinking that it was not necessary to file an answer for Completecare and DCOL in order to forestall a default may have been extraordinarily unwise, it did not amount to either willful disregard or conscious indifference of the requirement to file a written response.

IV. Conclusion
Since both Completecare and DCOL provided excuses to the trial court as to why they failed to file a timely answer, and since the evidence shows that the failure to respond was not due to conscious indifference, we have no alternative other than to find that Completecare and DCOL met all three requirements of the Craddock test.
We reverse the judgment and remand the case to the trial court for a new trial.
NOTES
[1]  Bert Ratay, Chief Executive Officer of DCOL, testified that Completecare, not DCOL, had purchased the machine and that he had left the negotiations regarding it to Wheeler. Ratay also testified that based on what Wheeler had told him, there was to be no judgment entered against DCOL so long as negotiations were taking place with Neurometrix.
