                         UNITED STATES OF AMERICA
                      MERIT SYSTEMS PROTECTION BOARD
                                      2015 MSPB 31

                            Docket No. AT-0432-13-7724-I-2

                                Valerie Ann Thompson,
                                       Appellant,
                                            v.
                               Department of the Army,
                                         Agency.
                                       April 8, 2015

           Bernard H. Dempsey, Esquire, Winter Park, Florida, for the appellant.

           Laura A. Cushler, Esquire, and Jeff Fullmer, Orlando, Florida, for the
             agency.

                                        BEFORE

                            Susan Tsui Grundmann, Chairman
                               Mark A. Robbins, Member



                                OPINION AND ORDER

¶1         The agency has filed a petition for review of the initial decision that
     reversed the appellant’s removal under 5 U.S.C. chapter 43. For the reasons set
     forth below, we DENY the petition for review and AFFIRM the initial decision.

                                     BACKGROUND
¶2         The appellant is an NH-0343-03 Program Analyst for the agency. MSPB
     Docket No. AT-0432-13-7724-I-1 (I-1), Initial Appeal File (IAF), Tab 8, Subtab
     4a. The appellant’s duties in that position include various functions relating to
                                                                                     2

     financial management of agency programs, allocation of program resources, and
     adjustments to program objectives and policies. Id., Subtab 4l at 2.
¶3         The appellant’s position is subject to an Office of Personnel Management
     (OPM) demonstration project known as the “Contribution-based Compensation
     and Appraisal System” (CCAS).       See 64 Fed. Reg. 1426 (Jan. 8, 1999).     The
     intent is to implement a “contribution-based” appraisal system as opposed to the
     “performance-based” systems normally contemplated under 5 U.S.C. chapter 43.
     64 Fed. Reg. at 1451-52, 1480.      Positions under CCAS are grouped into four
     “broadbands,” rather than assigned particular grades and steps as under the
     General Schedule.    Id. at 1450.    Contribution is rated through “contribution
     scores” in each of the following critical factors: 1       (1) Problem Solving,
     (2) Teamwork/Cooperation, (3) Customer Relations, (4) Leadership/Supervision,
     (5) Communication, and (6) Resource Management.         Id. at 1427, 1452.   Each
     factor has multiple levels of increasing contribution corresponding to the
     broadband levels and contains descriptors for each respective level within the
     relevant career path. Id. at 1452. Because CCAS is a contribution-based system,
     undercontributing employees are subjected to “contribution-based,” rather than
     “performance-based,” actions. Id. at 1480-81. Acceptable contribution for any
     given broadband is determined by reference to the “contribution score” assigned
     to that broadband, i.e., the contribution level expected of an employee occupying
     a position under that broadband, and the opportunity to demonstrate acceptable
     performance under 5 C.F.R. § 432.103(d) has been replaced by the analogous
     “contribution improvement period” (CIP). 64 Fed. Reg. at 1428, 1452, 1480-81.
     Nevertheless,   despite the changes     in   terminology   and   major   concepts,
     contribution-based actions under CCAS share similarities with traditional


     1
       “Critical factor” has the same meaning as “critical element” under 5 C.F.R.
     § 432.103(b). 64 Fed. Reg. at 1480-81.
                                                                                            3

     performance-based actions under 5 U.S.C. chapter 43 and are appealable to the
     Board under that chapter. 64 Fed. Reg. at 1481.
¶4         Turning to the facts of this case, on April 16, 2013, the appellant’s
     supervisor placed her on a 60-day CIP. I-1, IAF, Tab 8, Subtab 4e. The CIP
     notice identified five specific problems with the appellant’s work contributions in
     the Problem Solving, Communication, and Resource Management factors, as well
     as six specific actions that she was required to take in order to bring her
     contribution to an acceptable level. Id. It provided for weekly training and status
     meetings between the appellant and her supervisor, the Business Manager, and
     the Associate Chief Financial Manager–Programs. Id. at 2. It also provided for
     biweekly progress meetings. Id. On July 30, 2013, after the CIP expired, the
     appellant’s supervisor proposed her removal based on a charge of “Unsatisfactory
     Work Performance,” citing numerous instances of unsatisfactory contribution
     during the CIP in the areas of Problem Solving, Communication, and Resource
     Management. Id., Subtab 4d. On August 29, 2013, the agency issued a final
     decision removing the appellant. Id., Subtab 4c.
¶5         The appellant filed the instant Board appeal, arguing among other things
     that the agency’s action was based on age discrimination and retaliation for prior
     equal employment opportunity activity. 2 I-1, IAF, Tab 1 at 4-5; I-2, IAF, Tab 26
     at 1-2.   After a hearing, the administrative judge issued an initial decision
     reversing the removal on the merits. ID at 2, 12-13. Specifically, he found that
     the agency failed to carry its burden of showing by substantial evidence that the
     appellant’s contribution under the CIP was unacceptable and that the agency
     provided her a reasonable opportunity to improve. ID at 4-9. The administrative

     2
       The appellant also claimed that the agency committed harmful procedural error.
     MSPB Docket No. AT-0432-13-7724-I-2 (I-2), IAF, Tab 26 at 2. However, because the
     administrative judge reversed the appellant’s removal on the merits, he did not reach
     this issue. I-2, IAF, Tab 46, Initial Decision (ID) at 12. Neither party challenges th is
     well-reasoned finding on review.
                                                                                         4

     judge also found that the appellant failed to prove her affirmative defenses of age
     discrimination and retaliation for EEO activity. 3 ID at 9-12.
¶6         The agency has filed a petition for review, arguing that it provided
     substantial evidence to show that the appellant’s contribution during the CIP was
     inadequate and that the CIP provided her a reasonable opportunity to improve.
     I-2, Petition for Review (PFR) File, Tab 1 at 10-15.        The petition for review
     includes a large amount of documentary evidence. PFR File, Tab 1 at 11, 17-94,
     Tabs 3-7. The appellant has filed a response in opposition. PFR File, Tab 11.

                                         ANALYSIS
¶7         The administrative judge found that the elements of a typical chapter 43
     appeal do not apply to an appeal of a contribution-based action under the CCAS
     demonstration project. ID at 2-4; cf. White v. Department of Veterans Affairs,
     120 M.S.P.R. 405, ¶ 5 (2013) (listing the usual elements of a performance-based
     action appeal under 5 U.S.C. chapter 43). Rather, the administrative judge found,
     and neither party disputes, that, to prevail in an appeal of a CCAS
     contribution-based action, the agency must show by substantial evidence that:
     (1) it notified the appellant that she would be placed on a CIP; (2) it informed her
     of what she must do during the CIP to demonstrate acceptable contribution and
     warned her that failure to do so could result in an adverse action; (3) it gave her a
     reasonable opportunity to demonstrate acceptable contribution during the CIP;
     and (4) the appellant’s contribution was unacceptable during the CIP. 4 ID at 4.
     In this case, only elements 3 and 4 are at issue.


     3
        The appellant does not challenge the administrative judge’s find ings on her
     affirmative defenses.
     4
       These requirements are consistent with the OPM demonstration project, which permits
     a reduction in pay or removal after an agency places an employee on a CIP that advises
     her regarding how her contribution is inadequate, what improvements are required, how
     she might achieve adequate contribution, the assistance that the agency will provide,
                                                                                         5

      The agency failed to prove by substantial evidence that the appellant’s
      contribution during the CIP was unacceptable.
¶8          In his initial decision, the administrative judge found that the agency
      presented “almost no evidence” to show that the appellant’s contribution during
      the CIP was unacceptable. ID at 6. He found that the agency’s response to the
      acknowledgment order, “where supporting evidence is typically found, contains
      none whatsoever.” ID at 5; I-1, IAF, Tab 8. He further found that the only other
      documentary evidence that the agency provided consisted of a few email
      messages that bore no apparent relation to the allegations in the notice of
      proposed removal. ID at 5; I-1, IAF, Tab 8, Subtab 4d; I-2, IAF, Tab 16 at 16-22.
      Finally, the administrative judge found that the agency adduced no testimony at
      the hearing to shed any light on the significance of these emails and that the
      appellant’s supervisor provided only “fleeting” testimony regarding a couple of
      the specifications in the notice of proposed removal. ID at 5-6.
¶9          On review, the agency argues that the administrative judge ignored the
      “mountain” of evidence that it provided to show that the appellant’s performance
      during the CIP was inadequate. PFR File, Tab 1 at 10. The agency asserts that
      this evidence is found in (1) the appellant’s supervisor’s testimony, (2) two
      counseling statements, (3) the notice of proposed removal, (4) the Business
      Manager’s sworn statement, (5) nine pages of unsatisfactory performance
      examples, (6) a mid-point CCAS review, and (7) various documents found in its
      prehearing submissions. Id. We will address each of these items in turn.
¶10         Regarding the supervisor’s testimony, the agency asserts that the
      supervisor testified for over 7 hours, but it does not explain what the testimony
      was about or how the administrative judge’s characterization of it was inaccurate.
      Id.; ID at 5-6. A petition for review must contain sufficient specificity for the


      and the consequences for failure to improve. 64 Fed. Reg. at 1481. The employee is to
      be afforded a reasonable opportunity to improve. I d.
                                                                                      6

      Board to ascertain whether there is a serious evidentiary challenge justifying a
      complete review of the record.        Tines v. Department of the Air Force,
      56 M.S.P.R. 90, 92 (1992). Under the Board’s regulations, the petition for review
      itself must identify any procedural or adjudicatory errors and explain how they
      affected the outcome of the initial decision.           5 C.F.R. §§ 1201.114(b),
      1201.115(b)-(c).   In the absence of any explanation of why the supervisor’s
      testimony warrants a change in the outcome of the appeal, we will not review
      7 hours of hearing testimony to search for an answer.
¶11         Regarding the counseling statements that the agency identifies on review,
      they are dated December 10, 2012, and March 25, 2013, and pertain to matters
      that occurred before the agency placed the appellant on her April 16, 2013 CIP.
      PFR File, Tab 1 at 10; I-1, IAF, Tab 8, Subtabs 4h-4i. We find that they are
      immaterial to the outcome of the appeal because the matters described in these
      counseling memoranda are not included among the specific alleged incidents of
      poor performance that served as the basis for the proposed removal. I-1, IAF,
      Tab 8, Subtab 4d.    As a matter of due process, an agency must provide an
      employee with notice and an opportunity to respond to information material to a
      proposed removal.     See Stone v. Federal Deposit Insurance Corporation,
      179 F.3d 1368, 1376 (Fed. Cir. 1999) (“procedural due process guarantees are not
      met if the employee has notice only of certain charges or portions of the evidence
      and the deciding official considers new and material information”); Silberman v.
      Department of Labor, 116 M.S.P.R. 501, ¶¶ 12, 14 (2011) (finding that the
      deciding official’s consideration of prior supervisory memoranda not listed in the
      proposal notice violated the appellant’s right to due process). Moreover, if an
      employee demonstrates acceptable performance during an improvement period,
      the agency may not remove her based solely on deficiencies which preceded and
      triggered   the improvement    period.     Brown   v.    Veterans Administration,
      44 M.S.P.R. 635, 640 (1990).
                                                                                       7

¶12         As for the notice of proposed removal itself, the Board and the U.S. Court
      of Appeals for the Federal Circuit have found that a detailed proposal notice,
      such as this one, can constitute part of the agency’s valid proof of its charges.
      I-1, IAF, Tab 8, Subtab 4b; see DePauw v. U.S. International Trade Commission,
      782 F.2d 1564, 1566-67 (Fed. Cir. 1986); Towne v. Department of the Air Force,
      120 M.S.P.R. 239, ¶ 24 (2013); Fernand v. Department of the Treasury,
      100 M.S.P.R. 259, ¶ 10 (2005), aff’d, 210 F. App’x 992 (Fed. Cir. 2007); Gill v.
      Department of the Navy, 34 M.S.P.R. 308, 311 (1987). However, the proposal
      notice on its own is not enough for the agency to meet its burden of proof; it must
      be accompanied by corroborating evidence, which we find in this case to be
      lacking. See Delancy v. U.S. Postal Service, 88 M.S.P.R. 129, ¶ 8 (2001); Perez
      v. Railroad Retirement Board, 65 M.S.P.R. 287, 289 (1994).
¶13         Regarding the Business Manager’s statement, we note that it is not “sworn”
      as the agency claims it is on review. PFR File, Tab 1 at 10; I-1, IAF, Tab 8,
      Subtab 4b at 1-3; see Social Security Administration v. Whittlesey, 59 M.S.P.R.
      684, 692 (1993) (a sworn statement has greater weight than one that is unsworn),
      aff’d, 39 F.3d 1197 (Fed. Cir. 1994) (Table). Furthermore, to the extent that this
      unsworn statement addresses the appellant’s contribution during the CIP, it is
      couched in generalities and does not specifically address any of the allegations
      set forth in the notice of proposed removal. I-1, IAF, Tab 8, Subtab 4b at 2-3.
      Nevertheless, we find that the Business Manager’s statement lends some general
      credence to the agency’s allegations that the appellant made multiple errors in her
      checkbooks and that on April 26, 2013, the appellant provided the agency
      inaccurate information due to her failure to understand what constitutes a “direct
      mission” program. I-1, IAF, Tab 8, Subtab 4b at 3, Subtab 4d at 4, 6-7.
¶14         As for the materials accompanying the Business Manager’s statement,
      these appear to consist of some of the appellant’s work product from the CIP.
      I-1, IAF, Tab 8, Subtab 4b at 4-12. These documents contain annotations in red,
      some of which are not legible or contain unexplained acronyms, codes, and
                                                                                          8

      abbreviations. Id. In any event, the appellant’s work is of a technical nature and
      any errors that these documents may contain are not apparent on their face, and
      the annotations themselves do little to clarify the matter. Nor does the agency
      attempt to link these documents to the allegations in its notice of proposed
      removal—the allegations that it is required to support by substantial evidence in
      order to carry its burden in this appeal. Nevertheless, we have compared these
      materials to the notice of proposed removal on our own, and we have linked them
      to two specific allegations:    the appellant failed to update the heading of a
      worksheet to include congressional reductions, and she used an incorrect “WBS.”
      I-1, IAF, Tab 8, Subtab 4b at 4, Subtab 4d at 7. The agency alleged that these
      errors went to the appellant’s contributions in the Resource Management factor.
      I-1, IAF, Tab 8, Subtab 4d at 6-7.
¶15         Regarding    the   documents     contained    in   the   agency’s   prehearing
      submissions, the administrative judge was unable to connect them to any specific
      allegations found in the notice of proposed removal. 5 ID at 5; I-2, IAF, Tab 16 at
      16-30. Despite this, the agency has not attempted to clarify the import of these
      documents on review. Nevertheless, we have reviewed them independently, and
      we are able to connect one email with an allegation in the notice of proposed
      removal. Specifically, the agency alleged that, on May 21, 2013, in response to a
      request for funding, the appellant attempted to provide funds from an improper
      source and without following the proper procedures. I-1, IAF, Tab 8, Subtab 4d
      at 6. One of the email chains that the agency submitted appears to support this.
      I-2, IAF, Tab 16 at 19-22.       The agency alleged that this error went to the
      Communications factor. I-1, IAF, Tab 8, Subtab 4d at 6.

      5
        The administrative judge stated that there were only five exhibits attached to the
      agency’s prehearing submissions, when in fact there were eight. ID at 5; I-2, IAF, Tab
      16 at 7-30. However, we find that this adjudicatory error was not prejudicial to the
      agency and provides no basis to reverse the initial decision. Panter v. Department of
      the Air Force, 22 M.S.P.R. 281, 282 (1984).
                                                                                          9

¶16         Finally, the agency has submitted for the first time on review
      approximately 500 pages of documentary evidence “[t]o bolster the supervisor’s
      testimony.” PFR File, Tab 1 at 11, 17-94, Tabs 3-7. We will not consider this
      evidence because the agency has not shown that it was previously unavailable
      despite its due diligence. See Avansino v. U.S. Postal Service, 3 M.S.P.R. 211,
      214 (1980) (under 5 C.F.R. § 1201.115, the Board generally will not consider
      evidence submitted for the first time with the petition for review absent a
      showing that it was unavailable before the record was closed despite the party’s
      due diligence). Although the agency asserts that it provided the appellant with
      some of this evidence during the discovery process, PFR File, Tab 1 at 11 & n.2,
      we find this fact immaterial. It was incumbent upon the agency to provide this
      evidence to the administrative judge as well if it wanted the Board to consider it
      in reaching its decision. The agency’s failure to do so below precludes it from
      doing so on review. Moreover, the agency has not shown that the evidence is
      material. See Russo v. Veterans Administration, 3 M.S.P.R. 345, 349 (1980) (the
      Board will not grant a petition for review based on new evidence absent a
      showing that it is of sufficient weight to warrant an outcome different from that
      of the initial decision).   As with the documentary evidence that it submitted
      below, the agency has not drawn any particular connection between the evidence
      that it furnished on review and the allegations in the notice of proposed removal.
      The Board will not attempt to decipher 500 pages of technical evidence in the
      absence of an explanation of what that evidence is supposed to show. 6


      6
        The appellant characterizes the agency’s untimely submission of this evidence as a
      stunt designed to taint the record and requests that the Board sanction the agency by
      refusing to consider its petition for review. PFR File, Tab 11 at 25. We find that the
      agency’s belated attempt to provide this evidence does not merit a sanction and we
      therefore DENY the appellant’s request. Cf. Hay v. U.S. Postal Service, 106 M.S.P.R.
      151, ¶ 10 (2007) (a party’s untimely response to an administrative judge’s order does
      not warrant sanctions absent a showing of prejudice).
                                                                                          10

¶17         As explained above, we find that the agency has provided some evidence to
      support some of the allegations in its notice of proposed removal.              Supra
      ¶¶ 13-15. Specifically, we find that the agency has provided substantial evidence
      that, during the CIP, the appellant made two errors on the 2013 Common Training
      Instrument Architecture worksheet, supra ¶ 14, and that on May 21, 2013, the
      appellant attempted to provide funds from an improper source and without
      following the proper procedures, supra ¶ 15. There is no evidence that we can
      discern to establish the agency’s numerous other allegations of errors, even under
      the “substantial evidence” standard of proof applicable to chapter 43 actions. 7
¶18         As for the errors that the agency proved, we find that the agency failed to
      show by substantial evidence that they rendered inadequate the appellant’s
      contributions in the Communication and Resource Management areas. There is
      no evidence of how these errors figure into the appellant’s contribution scores or
      how many and what types of errors can normally be expected of an
      adequately-contributing employee in the appellant’s position. This is not to say
      that the agency was required to establish a precise numerical limit on the number
      of errors that the appellant was allowed to commit or reduce its contribution
      assessment to a mathematical formula. See Siegelman v. Department of Housing
      & Urban Development, 14 M.S.P.R. 326, 330-31 (1983). Nevertheless, the Board
      requires some sort of objective criteria by which to gauge the appellant’s
      contribution, and the agency has presented none—either by way of specific
      requirements in its contribution standards or by way of comparison to other
      NH-0343-03 Program Analysts’ contributions in these areas.             See 5 U.S.C.
      7
        As explained above, we have considered the Business Manager’s unsworn statement,
      but we find that it does not constitute substantial evidence of any of the remaining
      allegations in the notice of proposed removal because it addresses the appellant’s
      performance during the CIP only in general terms. Supra ¶ 13; cf. Adamsen v.
      Department of Agriculture, 116 M.S.P.R. 331, ¶¶ 16-17 (2011) (finding an unsworn
      statement to be unreliable hearsay because it failed to identify firsthand knowledge of
      the relevant events or a factual basis for its conclusions).
                                                                                        11

      § 4302(b)(1) (performance standards must, to the maximum extent feasible,
      permit the accurate appraisal of performance based on objective criteria);
      Thompson v. Department of the Navy, 89 M.S.P.R. 188, ¶ 10 (2001) (comparing
      the appellant’s performance to that of other employees in the same position). To
      be clear, we are not finding that the contribution standards under the CCAS are
      invalid.   In fact, the administrative judge found that the CCAS demonstration
      project waives the requirement that the agency establish a performance system
      meeting the requirements of 5 U.S.C. § 4302. ID at 3. Still, the Board requires
      some evidence of what the CCAS specifically requires of the appellant in order to
      judge her contribution. In this case, we have none. See I-1, IAF, Tab 8, Subtab
      4e at 1-2 (providing the appellant’s goals for the CIP without indicating the
      specific targets for accuracy that might enable her to achieve the stated goal of a
      contribution score of 61 or higher), Subtab 4g at 1 (containing the appellant’s
      April 2013 mid-year review, which lists her contribution standards in general
      terms).
¶19         The appellant’s having committed four errors of unexplained import during
      the CIP, on its face, does not support a finding that her contribution was
      inadequate during that period. There is no evidence that these four errors were of
      such gravity that a reasonable person might conclude that the appellant’s
      contribution during the CIP was inadequate solely based on their nature.         Cf.
      Thompson, 89 M.S.P.R. 188, ¶¶ 2, 6, 9 (the three-error limit during the
      appellant’s 92-day performance improvement plan was reasonable because the
      limit concerned relatively sign ificant errors that could have serious effects on the
      value of the appellant’s work).         For these reasons, we agree with the
      administrative judge that the agency failed to show by substantial evidence that
      the appellant’s contribution during the CIP was inadequate.
                                                                                          12

      The agency failed to establish by substantial evidence that the CIP provided the
      appellant a reasonable opportunity to improve.
¶20         In finding that the agency failed to meet its burden on this element of the
      case, the administrative judge weighed conflicting testimony.         Specifically, he
      credited the appellant’s testimony that she had two meetings with her supervisor
      at the beginning of the CIP, and no other meetings thereafter, over the
      supervisor’s testimony that she provided the appellant guidance almost every
      week and that the Business Manager and one of the appellant’s coworkers would
      meet with the appellant when the supervisor herself was unable to meet. ID at
      7-8; see Thompson v. Farm Credit Administration, 51 M.S.P.R. 569, 579 (1991)
      (the agency failed to afford a reasonable opportunity to improve where, among
      other things, the appellant did not receive the promised supervisory assistance);
      Adorador v. Department of the Air Force, 38 M.S.P.R. 461, 464-66 (1988)
      (same).
¶21         On review, the agency argues that, in reaching his conclusion, the
      administrative judge failed to assess the witnesses’ credibility properly under
      Hillen v. Department of the Army, 35 M.S.P.R. 453, 458 (1987). PFR File, Tab 1
      at 12-15. It offers an analysis of all the Hillen factors and explains why each one
      of them is either neutral or favors the supervisor’s testimony over the
      appellant’s. 8 Id. However, the administrative judge’s credibility determinations
      relate to testimony given during a videoconference hearing. The Board must give
      deference to an administrative judge’s credibility determinations when they are
      based, explicitly or implicitly, on the observation of the demeanor of witnesses
      testifying at a hearing; the Board may overturn such determinations only when it
      8
        The Hillen factors are as follows: (1) the witness’s opportunity and capacity to
      observe the event or act in question; (2) the witness’s character; (3) any prior
      inconsistent statement by the witness; (4) a witness’s bias, or lack of bias; (5) the
      contradiction of the witness’s version of events by other evidence or its consistency
      with other evidence; (6) the inherent improbability of the witness’s version of events;
      and (7) the witness’s demeanor. 35 M.S.P.R. at 458. Th is list is non-exhaustive. I d.
                                                                                             13

      has “sufficiently sound” reasons for doing so. 9 Haebe v. Department of Justice,
      288 F.3d 1288, 1301 (Fed. Cir. 2002). For the reasons explained below, we find
      that the agency has not identified any such sufficiently sound reasons.
¶22         First, the agency argues that both the appellant and the supervisor had the
      same capacity to observe the events in question because both were in attendance
      at the meetings.      PFR File, Tab 1 at 12-13.           This is not true.       As the
      administrative judge pointed out, the supervisor testified that, when she was
      unable to meet with the appellant, two other individuals would meet with the
      appellant in her stead, but neither of these individuals testified at the hearing. 10
      ID at 7-8 & n.5.     The appellant had a greater capacity than the supervisor to
      observe whether the meetings at which the supervisor was not present actually
      took place.
¶23         The agency also argues that the administrative judge erred in finding the
      appellant’s character more trustworthy than the supervisor’s. PFR File, Tab 1 at
      13. The administrative judge made no such finding, and we further find probative
      character evidence to be lacking in this case. Therefore, this credibility factor is
      entitled to little weight one way or the other.




      9
        The Board has found that videoconference hearings afford administrative judges
      substantially the same opportunity to observe witness demeanor as do in-person
      hearings. Robertson v. Department of Transportation, 113 M.S.P.R. 16, ¶¶ 11-12
      (2009); Koehler v. Department of the Air Force, 99 M.S.P.R. 82, ¶¶ 10-13 (2005).
      10
         The agency argues that it had no reason to call these witnesses because they were not
      the appellant’s supervisors and they were not responsible for administering the CIP.
      PFR File, Tab 1 at 14. It is not clear why the agency, after reading the initial decision,
      still believes that only the appellant’s supervisor or a CIP admin istrator could have had
      relevant testimony to offer. The agency was on notice that the reasonableness of the
      opportunity to improve afforded to the appellant was in dispute. I-2, IAF, Tab 13 at 38,
      43-44. It could have proffered documentary evidence, or first-hand testimony, or both
      to show that it afforded the appellant the weekly meetin gs described in the CIP notice.
                                                                                         14

¶24         The agency further argues that there are no prior inconsistent statements at
      issue, and that this credibility factor is irrelevant. Id. We agree, and note that the
      administrative judge did not cite to any inconsistent statements.
¶25         Regarding witness bias, the agency argues that the appellant’s testimony is
      more likely to be biased than that of her supervisor because the appellant has
      more to lose in this case and because the supervisor could not hire a replacement
      for the appellant. Id. at 13-14. As an initial matter, we note that, even if the
      supervisor earnestly wished for the appellant to succeed during her CIP, this has
      little if any relevance to the supervisor’s wishes for the outcome of the Board
      appeal of the removal that she herself proposed after the CIP was over.
      Furthermore, most testimony that an appellant is likely to give, other than
      admissions, can be characterized as self-serving, and the Board has found that an
      appellant’s testimony should not be discredited solely on that basis. Nicoletti v.
      Department of Justice, 60 M.S.P.R. 244, 249 (1993); Gamble v. U.S. Postal
      Service, 6 M.S.P.R. 578, 580-81 (1981).
¶26         The agency also argues that the supervisor’s version of events is
      corroborated by the evidence in the agency file, as well as the evidence that it
      offers on review. PFR File, Tab 1 at 14. We have reviewed the agency file. We
      find that the statement in the CIP notice promising regular meetings throughout
      the CIP is consistent with the supervisor’s testimony, but we find that it has little
      probative value as to whether those meetings actually occurred. I-1, IAF, Tab 8,
      Subtab 4e at 2-3.     We have considered statements in the notice of proposed
      removal that the appellant’s supervisor “counseled” her about her errors on three
      different occasions—June 24, July 8, and July 18, 2013. I-1, IAF, Tab 8, Subtab
      4d at 10-11. However, the agency has not identified any evidence to corroborate
      these assertions.   See Delancy, 88 M.S.P.R. 129, ¶ 8.           Furthermore, these
      assertions tend to show, at most, that the appellant received three of the promised
                                                                                 15

twenty-one meetings (fourteen weekly and seven biweekly) promised in the CIP
notice. 11   I-1, IAF, Tab 8, Subtab 4e at 2-3.   We also find that the Business
Manager’s statement contains corroborating evidence, i.e., that the appellant’s
supervisor met with the appellant on a weekly basis. I-1, IAF, Tab 8, Subtab 4b
at 2. It further states that the Business Manager “sat down with [the appellant] on
many occasions.” Id. at 3. However, because this statement is unsworn, lacks
specificity, and is based, at least in part, on secondhand information, we find that
it has little evidentiary value. It appears that this lack of corroborating evidence
weighed heavily in the administrative judge’s decision to credit the appellant’s
version of events over the agency’s. ID at 8. We agree with the administrative
judge that, if the meetings took place as the agency asserted, there should have
been some corroborating evidence such as meeting notes or memoranda for the
agency to submit for the record.       The agency’s failure to submit any such
evidence casts serious doubt on its version of events. Id. As for the evidence
that the agency offers on review, for the reasons explained above, supra ¶ 16, we
have not considered this evidence in reaching our decision.       The agency also
alleges that the appellant made other “self-serving” uncorroborated statements
during an off-the-record discussion at the hearing. PFR File, Tab 1 at 14. This
discussion, by the agency’s own admission, was off the record, and hence, not a
part of the record below.    In any event, we will not consider the events that
transpired during that conversation for purposes of impeaching the appellant’s
credibility on review. See Bucci v. Department of Education, 42 M.S.P.R. 47, 55
(1989) (evidence offered merely to impeach a witness’s credibility generally is
not considered new and material). To the extent that the record below contains
evidence of this discussion, the agency has not provided us a specific citation that

11
   This is assuming that these “counselings” were, in fact, meetings of the type
contemplated in the CIP notice—an assumption that we decline to make. I-1, IAF, Tab
8, Subtab 4e at 2-3.
                                                                                      16

      would allow us to verify the claimed impeachment testimony.             See Tines,
      56 M.S.P.R. at 92.
¶27         The agency appears to argue that the administrative judge did not explain
      why he found the appellant’s version of events more inherently probable than the
      supervisor’s. PFR File, Tab 1 at 14. We disagree. The administrative judge
      found that it was improbable that regular meetings would have occurred
      throughout the CIP without those meetings being somehow documented. ID at 8.
      We see no error in the administrative judge’s assessment.
¶28         Finally, the agency argues that the initial decision is flawed because the
      administrative judge failed to describe why he believed that the appellant’s
      demeanor supported her credibility over the credibility of the supervisor. PFR
      File, Tab 1 at 15. As an initial matter, we note that an administrative judge’s
      failure to discuss each Hillen factor does not mean that he did not consider them.
      Social Security Administration v. Mills, 73 M.S.P.R. 463, 475 (1996), aff’d,
      124 F.3d 228 (Fed. Cir. 1997). In any event, the administrative judge explained
      that he perceived no untruthfulness in the appellant’s testimony regarding the
      lack of weekly meetings, ID at 8, and we are satisfied that he gave due
      consideration to witness demeanor as part of his overall credibility determination.
¶29         The    agency    argues   that   the   administrative   judge’s   credibility
      determinations lack a factual basis and therefore must have been the product of
      anti-agency bias. PFR File, Tab 1 at 12, 15. As explained above, however, we
      find that the administrative judge’s credibility determinations had an adequate
      factual underpinning. Moreover, in making a claim of bias or prejudice against
      an administrative judge, a party must overcome the presumption of honesty and
      integrity that accompanies administrative adjudicators. Oliver v. Department of
      Transportation, 1 M.S.P.R. 382, 386 (1980). An administrative judge’s conduct
      during the course of a Board proceeding warrants a new adjudication only if the
      administrative judge’s comments or actions evidence “a deep-seated favoritism or
      antagonism that would make fair judgment impossible.” Bieber v. Department of
                                                                                        17

      the Army, 287 F.3d 1358, 1362-63 (Fed. Cir. 2002) (quoting Liteky v. United
      States, 510 U.S. 540, 555 (1994)). We find that the agency’s allegations of bias
      do not meet this standard.     The mere fact that the administrative judge rules
      against a party does not establish bias. Schoenrogge v. Department of Justice,
      76 M.S.P.R. 216, 220 (1997).
¶30         For these reasons, we find that the agency has not provided a sufficiently
      sound reason for the Board to overturn the administrative judge’s credibility
      determinations. See Haebe, 288 F.3d at 1301. Although the agency presented
      some evidence that the appellant was afforded the weekly meetings promised in
      the CIP notice, we find no basis to disturb the administrative judge’s finding that
      this did not constitute substantial evidence that the meetings took place,
      especially in light of the appellant’s credible testimony to the contrary.       See
      Sandland v. General Services Administration, 23 M.S.P.R. 583, 590-91 (1984)
      (although the agency presented a prima facie case that it afforded the appellant a
      reasonable opportunity to improve his performance, the appellant rebutted the
      agency’s showing and the agency ultimately failed to meet its burden by
      substantial evidence). Because the agency failed to show by substantial evidence
      that it afforded the appellant the weekly meetings that it promised her at the
      beginning of the CIP, we agree with the administrative judge that the agency
      failed to show by substantial evidence that the appellant received a reasonable
      opportunity to improve. 12     ID at 8-9; see Thompson, 51 M.S.P.R. at 579;
      Adorador, 38 M.S.P.R. at 465-66.

      12
         The appellant argues on review that the CIP was insufficient because it was only
      37 working days and that the contribution standards were never communicated to her.
      PFR File, Tab 11 at 13-16. Because resolution of these arguments would not change the
      outcome of the appeal, we decline to reach them. We note, however, that even a 30-day
      improvement period can satisfy an agency’s obligation to provide an employee with a
      reasonable opportunity to improve. See Melnick v. Department of Housing & Urban
      Development, 42 M.S.P.R. 93, 101 (1989), aff’d, 899 F.2d 1228 (Fed. Cir. 1990)
      (Table).
                                                                                      18

                                            ORDER
¶31         We ORDER the agency to cancel the appellant’s removal and retroactively
      restore her effective September 27, 2013. This action must be accomplished no
      later than 20 calendar days after the date of this decision. See Kerr v. National
      Endowment for the Arts, 726 F.2d 730 (Fed. Cir. 1984).            The agency must
      complete this action no later than 20 days after the date of this decision.
¶32         We also ORDER the agency to pay the appellant the correct amount of
      back pay, interest on back pay, and other benefits under the Back Pay Act and/or
      Postal Service Regulations, as appropriate, no later than 60 calendar days after
      the date of this decision. We ORDER the appellant to cooperate in good faith in
      the agency's efforts to calculate the amount of back pay, interest, and benefits
      due, and to provide all necessary information the agency requests to help it carry
      out the Board’s Order. If there is a dispute about the amount of back pay, interest
      due, and/or other benefits, we ORDER the agency to pay the appellant the
      undisputed amount no later than 60 calendar days after the date of this decision.
¶33         We further ORDER the agency to tell the appellant promptly in writing
      when it believes it has fully carried out the Board's Order and to describe the
      actions it took to carry out the Board’s Order. The appellant, if not notified,
      should ask the agency about its progress. See 5 C.F.R. § 1201.181(b).
¶34         No later than 30 days after the agency tells the appellant that it has fully
      carried out the Board’s Order, the appellant may file a petition for enforcement
      with the office that issued the initial decision in this appeal if the appellant
      believes that the agency did not fully carry out the Board’s Order. The petition
      should contain specific reasons why the appellant believes that the agency has not
      fully carried out the Board’s Order, and should include the dates and results of
      any communications with the agency. 5 C.F.R. § 1201.182(a).
¶35         For agencies whose payroll is administered by either the National Finance
      Center of the Department of Agriculture (NFC) or the Defense Finance and
      Accounting Service (DFAS), two lists of the information and documentation
                                                                                    19

      necessary to process payments and adjustments resulting from a Board decision
      are attached. The agency is ORDERED to timely provide DFAS or NFC with all
      documentation necessary to process payments and adjustments resulting from the
      Board’s decision in accordance with the attached lists so that payment can be
      made within the 60-day period set forth above.
¶36         This is the final decision of the Merit Systems Protection Board in this
      appeal. Title 5 of the Code of Federal Regulations, section 1201.113(c) (5 C.F.R.
      § 1201.113(c)).

                             NOTICE TO THE APPELLANT
                         REGARDING YOUR RIGHT TO REQUEST
                             ATTORNEY FEES AND COSTS
            You may be entitled to be paid by the agency for your reasonable attorney
      fees and costs. To be paid, you must meet the requirements set out at Title 5 of
      the United States Code (U.S.C.), sections 7701(g), 1221(g), 1214(g) or 3330c(b);
      or 38 U.S.C. § 4324(c)(4).       The regulations may be found at 5 C.F.R.
      §§ 1201.201, 1202.202, and 1201.203.           If you believe you meet these
      requirements, you must file a motion for attorney fees WITHIN 60 CALENDAR
      DAYS OF THE DATE OF THIS DECISION. You must file your attorney fees
      motion with the office that issued the initial decision on your appeal.

                        NOTICE TO THE APPELLANT REGARDING
                           YOUR FURTHER REVIEW RIGHTS
            You have the right to request further review of this final decision.

      Discrimination Claims: Administrative Review
            You may request review of this final decision on your discrimination
      claims by the Equal Employment Opportunity Commission (EEOC). See Title 5
      of the United States Code, section 7702(b)(1) (5 U.S.C. § 7702(b)(1)). If you
      submit your request by regular U.S. mail, the address of the EEOC is:
                                                                                   20

                           Office of Federal Operations
                    Equal Employment Opportunity Commission
                                 P.O. Box 77960
                            Washington, D.C. 20013

If you submit your request via commercial delivery or by a method requiring a
signature, it must be addressed to:
                           Office of Federal Operations
                    Equal Employment Opportunity Commission
                                131 M Street, NE
                                  Suite 5SW12G
                            Washington, D.C. 20507

      You should send your request to EEOC no later than 30 calendar days after
your receipt of this order. If you have a representative in this case, and your
representative receives this order before you do, then you must file with EEOC no
later than 30 calendar days after receipt by your representative. If you choose to
file, be very careful to file on time.

Discrimination and Other Claims: Judicial Action
      If you do not request EEOC to review this final decision on your
discrimination claims, you may file a civil action against the agency on both your
discrimination claims and your other claims in an appropriate United States
district court. See 5 U.S.C. § 7703(b)(2). You must file your civil action with
the district court no later than 30 calendar days after your receipt of this order. If
you have a representative in this case, and your representative receives this order
before you do, then you must file with the district court no later than 30 calendar
days after receipt by your representative. If you choose to file, be very careful to
file on time. If the action involves a claim of discrimination based on race, color,
religion, sex, national origin, or a disabling condition, you may be entitled to
representation by a court-appointed lawyer and to waiver of any requirement of
                                                                          21

prepayment of fees, costs, or other security.   See 42 U.S.C. § 2000e5(f) and
29 U.S.C. § 794a.



FOR THE BOARD:


______________________________
William D. Spencer
Clerk of the Board
Washington, D.C.
                                                      DFAS CHECKLIST
                                      INFORMATION REQUIRED BY DFAS IN
                                     ORDER TO PROCESS PAYMENTS AGREED
                                       UPON IN SETTLEMENT CASES OR AS
                                        ORDERED BY THE MERIT SYSTEMS
                                             PROTECTION BOARD
     AS CHECKLIST: INFORMATION REQUIRED B Y IN ORDER TO PROCESS PAYMENTS AGREED UPON IN SETTLEMENT
                                                  CASES
     CIVILIAN PERSONNEL OFFICE MUST NOTIFY CIVILIAN PAYROLL
         OFFICE VIA COMMAND LETTER WITH THE FOLLOWING:

     1. Statement if Unemployment Benefits are to be deducted, with dollar amount, address
            and POC to send.
     2. Statement that employee was counseled concerning Health Benefits and TSP and the
            election forms if necessary.
     3. Statement concerning entitlement to overtime, night differential, shift premium,
            Sunday Premium, etc, with number of hours and dates for each entitlement.
     4. If Back Pay Settlement was prior to conversion to DCPS (Defense Civilian Pay
            System), a statement certifying any lump sum payment with number of hours and
            amount paid and/or any severance pay that was paid with dollar amount.
     5. Statement if interest is payable with beginning date of accrual.

     6. Corrected Time and Attendance if applicable.

        ATTACHMENTS TO THE LETTER SHOULD BE AS FOLLOWS:
1. Copy of Settlement Agreement and/or the MSPB Order.
2. Corrected or cancelled SF 50's.
3. Election forms for Health Benefits and/or TSP if app licable.
4. Statement certified to be accurate by the employee which includes:
      a. Outside earnings with copies of W2's or statement from employer.
       b. Statement that employee was ready, willing and able to work durin g the period.
       c. Statement of erroneous payments employee received such as; lump sum leave, severance
       pay, VERA/VSIP, retirement annuity payments (if applicab le) and if employee withdrew
       Retirement Funds.
5. If employee was unable to work during any or part of the period involved, certification of the
type of leave to be charged and number of hours.
NATIONAL FINANCE CENTER CHECKLIST FOR BACK PAY CASES
Below is the information/documentation required by National Finance Center to process
payments/adjustments agreed on in Back Pay Cases (settlements, restorations) or as
ordered by the Merit Systems Protection Board, EEOC, and courts.
1. Initiate and submit AD-343 (Payroll/Action Request) with clear and concise
information describing what to do in accordance with decision.
2. The following information must be included on AD-343 for Restoration:
   a. Employee name and social security number.
   b. Detailed explanation of request.
   c. Valid agency accounting.
   d. Authorized signature (Table 63)
   e. If interest is to be included.
   f. Check mailing address.
   g. Indicate if case is prior to conversion. Computations must be attached.
   h. Indicate the amount of Severance and Lump Sum Annual Leave Payment to
be collected. (if applicable)
Attachments to AD-343
1. Provide pay entitlement to include Overtime, Night Differential, Shift Premium, Sunday
Premium, etc. with number of hours and dates for each entitlement. (if applicable)
2. Copies of SF-50's (Personnel Actions) or list of salary adjustments/changes and
amounts.
3.    Outside earnings documentation statement from agency.
4.    If employee received retirement annuity or unemployment, provide amount and address
to   return monies.
5.    Provide forms for FEGLI, FEHBA, or TSP deductions. (if applicable)
6. If employee was unable to work during any or part of the period involved, certification of
the type of leave to be charged and number of hours.
7. If employee retires at end of Restoration Period, provide hours of Lump Sum Annual
Leave to be paid.
NOTE: If prior to conversion, agency must attach Computation Worksheet by Pay
Period and required data in 1-7 above.
The following information must be included on AD-343 for Settlement Cases: (Lump
Sum Payment, Correction to Promotion, Wage Grade Increase, FLSA, etc.)
      a. Must provide same data as in 2, a-g above.
      b. Prior to conversion computation must be provided.
      c. Lump Sum amount of Settlement, and if taxable or non-taxable.
If you have any questions or require clarification on the above, please contact NFC’s
Payroll/Personnel Operations at 504-255-4630.
