                               Cite as 2017 Ark. App. 651


                ARKANSAS COURT OF APPEALS

                                      DIVISION III
                                     No. CV-17-373

ARKANSAS STATE UNIVERSITY AND Opinion Delivered: November 29, 2017
ARKANSAS INSURANCE
DEPARTMENT, PUBLIC EMPLOYEE   APPEAL FROM THE ARKANSAS
CLAIMS DIVISION               WORKERS’ COMPENSATION
                   APPELLANTS COMMISSION [NO. G409859]

V.


JEANETTE GATLIN-TENNANT
                     APPELLEE AFFIRMED


                            KENNETH S. HIXSON, Judge

      Appellants, Arkansas State University (ASU) and Arkansas Insurance Department,

Public Employee Claims Division (PECD), appeal from a January 30, 2017 opinion by the

Arkansas Workers’ Compensation Commission (Commission) affirming and adopting the

findings of fact and conclusions of law made by the administrative law judge (ALJ) in favor

of appellee Jeanette Gatlin-Tennant.       On appeal, appellants contend that substantial

evidence does not support the Commission’s decision that appellee was entitled to be

reimbursed for the installation of a walk-in shower in her bathroom. We affirm.

       Appellee worked for ASU as an administrative assistant before to her injury. Appellee

sustained a compensable injury to her left knee on December 10, 2014, when she fell at

work while walking to the post office. Appellee immediately reported the incident and

received medical treatment at the emergency room of St. Bernard’s Medical Center.
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Appellee further underwent surgery on her left knee, in which hardware was installed, and

she received continued care under Dr. Brandon M. Byrd, a Jonesboro orthopedic surgeon.

       PECD initially denied her claim for workers’ compensation benefits in a letter dated

December 16, 2014. Appellee completed a Form AR-N at PECD’s request, and PECD

subsequently accepted appellee’s injury as being compensable in a letter dated December

22, 2014. In that letter, PECD advised appellee that it would be responsible for the

necessary and reasonable medical treatment associated with the accident; that appellee was

to call or email Verlene Williams, the workers’-compensation claims specialist employed by

PECD, after each doctor’s visit; and that “[m]edical bills, including prescription drugs, as a

result of your injury should be sent to PECD for review and consideration for payment.”

In a letter dated December 23, 2014, PECD advised appellee to provide her doctor with a

copy of the letter for his records and reiterated that it would be responsible for the necessary

and reasonable medical treatment associated with the accident.

       As a result of the compensable accident, appellee could not bend her knee, and

therefore could not bathe at her residence. Appellee’s treating physician prescribed a walk-

in shower as being reasonable and medically necessary. The instant proceedings involve

appellee’s request for reimbursement for the cost of a walk-in shower, which was installed

in her residence. In a prehearing document filed by appellants, appellants contended that

“the claimant is not entitled to be reimbursed by Respondents for a walk-in shower which

she had installed in her house before she gave any notice to the Respondent about this

shower.”




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       At the hearing, appellee testified that appellants had paid for the surgery and treatment

provided by Dr. Byrd. She testified that after the surgery, she was unable to bathe in the

existing tub in her home because her knee would not bend. Appellee indicated that

Dr. Byrd told her that she needed to have a “handicapped . . . medical shower.” Therefore,

she called Williams, her claims specialist, regarding her need for a walk-in shower. Appellee

testified that she had contacted Williams both before and after the installation of the walk-

in shower.

       Appellee testified that after receiving several bids, she sent the cheapest bid for the

installation of a walk-in shower with handrails to Williams by certified mail. Although

appellee did not have the signed returned-receipt card with her the day of the hearing, she

testified that it had been signed by a PECD employee on January 15, 2015. Appellee

testified that she was required to pay the full balance before the contractors would complete

the project. The record reflects that appellee paid half of the balance on January 9, 2015,

and the remaining balance on January 16, 2015, for a total cost including taxes of $3,665.81.

Appellee stated that she attempted to contact Williams after she had forwarded the estimate

and before the installation; however, she stated that Williams would not return her calls.

       Appellee testified that the installation must have occurred prior to January 26, 2015,

because notes from appellee’s office visit with Dr. Byrd on that date indicated the following:

       [Appellee] has had difficulty getting into her bathtub and has since put in a walk-in
       shower with handrails. I think that is medically necessary for her and even for the
       long term as well. We will give her a letter for that today. We will see her back in
       2 to 3 weeks to see how she is progressing with her range of motion.

Included in our record is an undated note signed by Dr. Byrd that states, “[B]ased on your

visit today, your provider recommended the following: that shower and handrails are
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medically necessary for entering the bath safely.” Appellee testified that at some point after

the installation, Williams told her that she needed a prescription from the doctor. Two

prescriptions signed by Dr. Byrd are contained in our record, a prescription for shower

handrails dated April 23, 2015, and a prescription for a medical walk-in shower dated June

11, 2015.

       Additionally, our record contains two letters from PECD that are worth noting. In

a letter dated March 2, 2015, Williams stated the following:

              You have sent to me bills related to a renovation of the bathroom in your
       home and asked that we pay these for you. Please be advised that at this time we are
       seeking clarification and an opinion as to whether this renovation was medically
       necessary as a result of your on the job injury. Under Arkansas law, our office is
       responsible for paying medical and other expenses that are both medically necessary
       and reasonable in relation to an on the job injury. As you undertook this renovation
       without our approval and authorization, we are seeking a Peer Review opinion and
       then will decide whether or not to pay these expenses.

              For future reference, please be mindful that our office will only pay for
       expenses that are pre-authorized and approved in advance. Any expenses incurred
       that have not been pre-authorized and approved by PECD are subject to possible
       denial and non-payment. If you have any questions please feel free to contact me.

In another letter dated May 11, 2015, Williams stated the following:

       We also previously discussed the bathroom remodel that was done in February 2015
       and that worker’s comp could not reimburse you for a remodel.

       Thank you for the April 23, 2015 note from Dr. Byrd. I am happy to inform you
       that we will reimburse you for the shower handrails that were installed. The
       attachment you submitted show the hand bars to be $160.00.

       For reimbursements for prescriptions, please submit a copy of the paperwork from
       Soo’s drug store which shows the date, name of prescription, and the prescribing
       doctor. You submitted for dates 2/20/15 and 4/23/15 so we are only able to
       reimburse you for those at this time. Once you submit the paperwork for the other
       charges we can process it.

       Enclosed are warrants for:
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       Mileage reimbursement $198.66
       Prescription reimbursement $11.20
       Hand bars $160.00

       After the hearing, the ALJ filed its opinion on August 18, 2016, wherein it found

that appellee sustained her burden of proof by a preponderance of the evidence that the

placement of a walk-in shower in her residence constitutes reasonably necessary medical

treatment in connection with the treatment of the December 10, 2014 compensable left-

knee injury. Therefore, the ALJ ordered appellants to pay $3,665.81 to reimburse appellee

for the installation of the walk-in shower. The ALJ specifically made the following findings:

              While the respondent initially controverted the compensability of the
       claimant’s December 10, 2014, left knee injury, within a week of the denial the claim
       was reversed and accepted as compensable. The claimant maintains that a residual of
       the compensable left knee injury was the inability to bend her left knee such that she
       was unable to bathe. As a consequence of the afore she had a walk-in shower installed
       in her home. The claimant seeks reimbursement of the cost of the installation of
       the walk-in shower. Respondent contend that the claimant is not entitled to
       reimbursement for the walk-in shower which was installed before any notice was
       provided.

              The present claim is one governed by the provisions of Act 796 of 1993, in
       that the claimant seeks workers’ compensation as a result of an injury that was
       sustained subsequent to the effective date of the afore provisions.

                                Reasonably Necessary Medical Benefits

              Ark. Code Ann. § 11-9-508(a) (Repl. 2012), provides, in pertinent part:

                            The employer shall promptly provide for an injured employee
                     such medical, surgical, hospital, . . . and other apparatus as may be
                     reasonably necessary in connection with the injury received by the
                     employee.

       In the instant claim, once respondent accepted compensability of the claimant’s
       December 10, 2014, left knee injury in correspondence of December 22, 2014, the
       claimant was informed of the workers’ compensation benefits that she was entitled
       and provided a contact number.


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              The evidence preponderates that the installation of the walk-in shower along
      with the handrails constituted reasonably necessary medical treatment. The medical
      report of the claimant’s post surgery visit of December 23, 2014, recites finding that
      the claimant’s left leg was straight. The credible evidence reflects that the claimant
      attempted to contact the claim manager/adjuster to discuss the need for a walk-in
      shower due to her inability to bend the left knee to enter her bathtub prior to the
      installation. The claimant’s treating physician confirmed in his office records the
      medical necessity of the walk-in shower in connection with the claimant’s injury.
      Pursuant to the directions of the claim manager/adjuster the medical provider
      authored prescriptions for both the walk-in shower and handrails.

              The respondent was provided access to, if not the actual records, the
      claimant’s medical records of the treatment received under the care and directions of
      Dr. Byrd. The records recite the medical necessity of the claimant’s walk-in shower.
      While the adjuster asserted that a PEER review would be obtained regarding the
      walk-in shower, the record is devoid of any such report or review. The evidence
      clearly reflects that the claimant paid for the installation of the walk-in shower. The
      refusal of respondent to reimburse the claimant for the cost of the walk-in shower,
      given the overwhelming credible medical evidence of the reasonableness and
      necessity of the apparatus is patently unreasonable. Respondent has had more than
      adequate time and opportunity to investigate the placement of the walk-in shower,
      whether that entailed securing other bids or inquiring further of the claimant’s
      medical providers.

              The claimant has sustained her burden of proof by a preponderance of the
      evidence that the placement of a walk-in shower in her residence constitutes
      reasonably necessary medical treatment in connection in the treatment of the
      December 10, 2014, compensable left [knee] injury. Respondent has controverted
      the claimant’s entitlement to reimbursement of the installation of the walk-in shower.

Appellants appealed the ALJ’s decision, and on January 30, 2017, the Commission, in a 2−1

decision, affirmed and adopted the ALJ’s opinion as its own. Under Arkansas law, the

Commission is permitted to adopt the ALJ’s opinion. SSI, Inc. v. Cates, 2009 Ark. App.

763, 350 S.W.3d 421.      In so doing, the Commission makes the ALJ’s findings and

conclusions the findings and conclusions of the Commission. Id. Therefore, for purposes

of our review, we consider both the ALJ’s opinion and the Commission’s majority opinion.

Id.


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         In appeals involving claims for workers’ compensation, the appellate court views the

evidence in the light most favorable to the Commission’s decision and affirms the decision

if it is supported by substantial evidence. Prock v. Bull Shoals Boat Landing, 2014 Ark. 93,

431 S.W.3d 858. Substantial evidence is evidence that a reasonable mind might accept as

adequate to support a conclusion. Id. The issue is not whether the appellate court might

have reached a different result from the Commission, but whether reasonable minds could

reach the result found by the Commission. Id. Additionally, questions concerning the

credibility of witnesses and the weight to be given to their testimony are within the exclusive

province of the Commission. Id. Thus, we are foreclosed from determining the credibility

and weight to be accorded to each witness’s testimony, and we defer to the Commission’s

authority to disregard the testimony of any witness, even a claimant, as not credible. Wilson

v. Smurfit Stone Container, 2009 Ark. App. 800, 373 S.W.3d 347.              When there are

contradictions in the evidence, it is within the Commission’s province to reconcile

conflicting evidence and determine the facts. Id. Finally, this court will reverse the

Commission’s decision only if it is convinced that fair-minded persons with the same facts

before them could not have reached the conclusions arrived at by the Commission. Prock,

supra.

         The Commission found that appellee was entitled to reimbursement for the walk-in

shower pursuant to Arkansas Code Annotated section 11-9-508(a)(1) (Repl. 2012). Section

11-9-508(a)(1) provides that “[t]he employer shall promptly provide for an injured

employee such medical, surgical, hospital, chiropractic, optometric, podiatric, and nursing

services and medicine, crutches, ambulatory devices, artificial limbs, eyeglasses, contact


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lenses, hearing aids, and other apparatus as may be reasonably necessary in connection with

the injury received by the employee.” (Emphasis added.) The employee has the burden of

proving by a preponderance of the evidence that medical treatment is reasonable and

necessary. Hamilton v. Gregory Trucking, 90 Ark. App. 248, 205 S.W.3d 181 (2005). What

constitutes reasonably necessary treatment under the statute is a question of fact for the

Commission. Id.; Dalton v. Allen Eng’g Co., 66 Ark. App. 201, 989 S.W.2d 543 (1999).

       On appeal, appellants do not contest whether the walk-in shower was reasonably

necessary in connection with the injury; nor do appellants contest the actual cost of the

walk-in shower. Instead, appellants’ sole contention is that appellee is not entitled to be

reimbursed for the walk-in shower because she failed to provide them notice of her need

before the installation of the walk-in shower. Therefore, appellants claim that they are not

liable for the unauthorized medical expense pursuant to Arkansas Code Annotated section

11-9-514(c)(3). This statute is commonly referred to as the change-of-physician statute.

Appellants’ argument and reliance on section 11-9-514(c)(3), however, is misplaced.

Section 11-9-514(c) provides that

       (1) After being notified of an injury, the employer or insurance carrier shall deliver
       to the employee, in person or by certified or registered mail, return receipt requested,
       a copy of a notice, approved or prescribed by the commission, which explains the
       employee’s rights and responsibilities concerning change of physician.

       (2) If, after notice of injury, the employee is not furnished a copy of the notice, the
       change of physician rules do not apply.

       (3) Any unauthorized medical expense incurred after the employee has received a
       copy of the notice shall not be the responsibility of the employer.

(Emphasis added.)



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       Appellee’s medical expense was not the result of an unauthorized change of

physicians, and we can find no reason to contort the change-of-physician statute to support

appellants’ specious argument. Appellee was receiving treatment from appellants’ accepted

physician, Dr. Byrd, and appellee testified that Dr. Byrd told her that she needed a

handicapped, medical shower. Additionally, Dr. Byrd documented appellee’s need for a

walk-in shower in his office notes, letters, and prescriptions.

       Furthermore, despite appellants’ contention that they did not receive notice before

the installation, appellee specifically testified that she contacted Williams regarding her need

for a walk-in shower before receiving estimates for the work. She subsequently sent the

cheapest estimate to Williams before the installation, and only after Williams did not return

her phone calls did appellee have the installation completed. The Commission found

appellee’s testimony that she attempted to contact Williams before the installation to be

credible.   Further, appellants did not present any witnesses at the hearing; therefore,

appellee’s testimony regarding the prior notification to appellants was left unrebutted. Thus,

based on the record before us and the narrow issue presented to us on appeal, we hold that

substantial evidence supports the Commission’s decision and affirm.

       Affirmed.

       GLADWIN and GLOVER, JJ., agree.

       Charles H. McLemore Jr., for appellant Public Employee Claims Division.

       Jeanette Gatlin-Tennant, pro se appellee.




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