               IN THE COMMONWEALTH COURT OF PENNSYLVANIA

Jessica McWells,                            :
                           Petitioner       :
                                            :
                    v.                      :
                                            :
Unemployment Compensation                   :
Board of Review,                            :   No. 2208 C.D. 2014
                    Respondent              :   Submitted: June 5, 2015



BEFORE:      HONORABLE RENÉE COHN JUBELIRER, Judge
             HONORABLE ROBERT SIMPSON, Judge
             HONORABLE ANNE E. COVEY, Judge


OPINION NOT REPORTED

MEMORANDUM OPINION BY
JUDGE COVEY                                     FILED: July 30, 2015

             Jessica McWells (Claimant) petitions this Court, pro se, for review of the
Unemployment Compensation (UC) Board of Review’s (UCBR) October 9, 2014
order affirming the Referee’s decision denying Claimant UC benefits under Sections
402(b) and 401(d)(1) of the UC Law (Law).1 Essentially, Claimant presents one issue
for this Court’s review: whether Claimant had a necessitous and compelling reason
for leaving her employment. After review, we affirm.
             Claimant was last employed full-time as a clinical reviewer with Novitas
Solutions, Inc. (Employer) beginning September 4, 2012, and ending December 27,
2013. Employer has a policy which prohibits employees from collecting short-term


      1
         Act of December 5, 1936, Second Ex.Sess., P.L. (1937) 2897, as amended, 43 P.S. §§
802(b) (relating to voluntary separation), 801(d)(1) (relating to able and available for work
requirement).
disability and tuition reimbursement simultaneously. Employer has a practice of
reassigning work when an employee is out on leave; however, if the work is still
incomplete when the employee returns, it may be reassigned back to the employee.
While absent from work on short-term disability, Claimant continued her schooling to
earn a Master of Business Administration (MBA) degree.                      During that time,
Claimant’s original supervisor Diane O’Hare (O’Hare) told Claimant that she did not
believe    employees      could    receive    both    short-term     disability    and    tuition
reimbursement, and that she would try to get Claimant’s short-term disability benefits
denied. Claimant returned to work from her medical leave on October 11, 2013, and
was assigned a new supervisor Christine Tripoli (Tripoli).                  Tripoli reassigned
Claimant her pre-leave work.
              Claimant complained to Human Resources (HR) that her supervisors2
were harassing her. On the morning of December 27, 2013, Claimant fell in the
bathroom at work, but did not immediately realize that she had sustained an injury.
On that same morning, Claimant received an email from her supervisor related to a
work reassignment. Claimant suffered a panic attack and left work before the end of
her shift, at approximately 9:00 a.m., without informing Employer that she was
leaving.
              On December 30, 2013, Claimant was treated at Med Express and placed
on restricted work duty with no bending or stooping, kneeling, pulling, pushing or
reaching, and no lifting or carrying more than five pounds. Because Claimant’s
employment as a clinical reviewer was a desk job, those restrictions did not prevent
her from performing the normal duties of clinical reviewer. Thus, Claimant was



       2
           Claimant’s alleged harassment primarily concerns O’Hare’s discussions regarding
Employer’s policy prohibiting receipt of both short-term disability and tuition reimbursement, and
Tripoli’s reassignment of Claimant’s pre-leave work.
                                                2
physically capable of returning to work following her December 30, 2013 Med
Express visit.
               However, Claimant did not return to work. Instead, she filed for short-
term disability benefits and UC benefits. Claimant informed Employer’s short-term
disability carrier National Employee Benefits Administration (NEBA) that she was
unable to return to work. Claimant was approved and NEBA paid her short-term
disability from December 28, 2013 through February 25, 2014. Thereafter, Employer
discovered that while Claimant was absent from work on short-term disability she
attended school and obtained tuition reimbursement. NEBA subsequently notified
Claimant that the short-term disability from January 4, 2014 through February 22,
2014 was retroactively denied and that the distributed amounts would be recouped
from her regular wages.
               On February 21, 2014, the Indiana UC Service Center issued a
determination finding Claimant not eligible for UC benefits under Section 402(b) of
the Law. Claimant appealed and, on April 7, 2014, a Referee hearing was held. On
April 10, 2014, the Referee affirmed the UC Service Center’s determination as
modified, finding Claimant not eligible for UC benefits under both Sections 402(b)
and 401(d)(1) of the Law. Claimant appealed to the UCBR and requested that she be
permitted to produce documents she was not permitted to introduce at the Referee
hearing.3 On July 10, 2014, the UCBR ordered a remand hearing for Claimant to
admit her documents into the record. On August 26, 2014, the Referee held the
remand hearing. On October 9, 2014, the UCBR adopted and incorporated the
Referee’s findings of fact and conclusions of law, and affirmed the Referee’s April
10, 2014 decision. Claimant appealed to this Court.4

       3
          Claimant was not permitted to introduce her documents at the first hearing because she
failed to submit them in advance as required for telephone hearings.
        4
          “Our scope of review is limited to determining whether constitutional rights were violated,
whether an error of law was committed, or whether the findings of fact were unsupported by
                                                 3
              Claimant first argues that she had a necessitous and compelling reason
for leaving her employment.

              Whether a claimant had cause of a necessitous and
              compelling nature for leaving work is a question of law
              subject to this Court’s review. A claimant who voluntarily
              quits his employment bears the burden of proving that
              necessitous and compelling reasons motivated that decision.
              In order to establish cause of a necessitous and compelling
              nature, a claimant must establish that (1) circumstances
              existed that produced real and substantial pressure to
              terminate employment, (2) like circumstances would
              compel a reasonable person to act in the same manner, (3)
              the claimant acted with ordinary common sense, and (4) the
              claimant made a reasonable effort to preserve her
              employment.

Middletown Twp. v. Unemployment Comp. Bd. of Review, 40 A.3d 217, 227-28 (Pa.
Cmwlth. 2012) (citations omitted). Further,

              [t]o establish health as a compelling reason for quitting a
              job a claimant must: (1) offer competent testimony that
              adequate health reasons existed to justify termination; (2)
              have informed the employer of the health problem; and (3)
              be available, where a reasonable accommodation is made
              by the employer, for work which is not inimical to h[er]
              health.



substantial evidence. Section 704 of the Administrative Agency Law, 2 Pa.C.S. § 704.” Turgeon v.
Unemployment Comp. Bd. of Review, 64 A.3d 729, 731 n.3 (Pa. Cmwlth. 2013). “Substantial
evidence has been defined as such relevant evidence as a reasonable mind might accept as adequate
to support a conclusion.” City of Pittsburgh, Dep’t of Pub. Safety v. Unemployment Comp. Bd. of
Review, 927 A.2d 675, 676 n.1 (Pa. Cmwlth. 2007) (quotation marks omitted). This Court has held:

              In deciding whether there is substantial evidence to support the
              [UCBR’s] findings, this Court must examine the testimony in the light
              most favorable to the prevailing party, in this case, the Employer,
              giving that party the benefit of any inferences which can logically and
              reasonably be drawn from the evidence.
Sanders v. Unemployment Comp. Bd. of Review, 739 A.2d 616, 618 (Pa. Cmwlth. 1999).


                                                4
Karwowski v. Unemployment Comp. Bd. of Review, 74 A.3d 1179, 1184 (Pa.
Cmwlth. 2013) (quoting Ridley Sch. Dist. v. Unemployment Comp. Bd. of Review,
637 A.2d 749, 752 (Pa. Cmwlth. 1994)).
            Here, the Referee opined:

            [C]laimant acknowledges that she did not leave work on
            December 27, 2013 as a result of the fall in the bathroom[,]
            but rather because she suffered a panic attack after
            receiving an email concerning the reassignment of work.
            [C]laimant testified that following her visit to Med Express,
            she was physically able to return to her job as a clinical
            reviewer because it is a desk job. [C]laimant did not
            provide any other testimony or evidence concerning
            other medical issues that would have prevented her
            from performing her normal job functions. [C]laimant
            argues that she did not return to the job because of the
            harassment by her supervisor. [C]laimant has failed to
            demonstrate a bona fide injury that prevented her from
            performing her regular work duties and has failed to
            provide testimony or evidence to substantiate that she
            was subjected to an intolerable work environment.
            Consequently, [C]laimant has failed to demonstrate cause of
            a necessitous and compelling nature for voluntarily leaving
            her employment with [Employer] and her request for [UC]
            [b]enefits must be denied in accordance with Section 402(b)
            of the Law.

Referee Dec. at 2-3 (emphasis added). The UCBR ordered a remand hearing for the
express purpose of “permit[ting] [C]laimant to submit her documents into the record
as well as to fully develop the record with regard to the merits of the case.” Original
Record Item No. 24; UCBR Hearing Order.
            At the remand hearing, Claimant submitted her own testimony, emails
she had sent to her supervisors and Employer’s HR department regarding her work
complaints, Claimant’s therapist’s notes regarding Claimant’s feelings regarding her
work environment, Claimant’s Equal Employment Opportunity Commission (EEOC)



                                          5
complaints,5 and the last two pages of a 15-page report that Claimant referred to as
Employer’s independent medical evaluation (IME) from a psychiatrist.6 The UCBR,

          in giving consideration to the entire record of the prior
          proceedings, including the testimony and/or evidence
          submitted at the [r]emand hearing[], conclude[d] that the
          determination made by the Referee is proper under the
          [Law] as interpreted by the appellate courts. The [UCBR]
          specifically [found] and conclude[d] that [C]laimant is
          not credible.
UCBR Dec. at 1 (emphasis added).
               Claimant contends she had a necessitous and compelling reason for
leaving her employment because Employer was aware that Claimant was working in
a hostile work environment and failed to rectify the situation. Specifically, Claimant
maintains that her supervisors were harassing her. Claimant’s primary complaints of
harassment were that her short-term disability was denied retroactively because she
requested tuition reimbursement for the same time period, and she was reassigned her
own work when she returned from a medical leave. However, based upon this
record, Claimant’s supervisors’ conduct was in accordance with Employer’s policies.

               While we agree with [Claimant’s] contention that
               unjustified retaliatory harassment may constitute reason of a
               necessitous and compelling nature, it is also well
               established that neither a disagreement with an
               employer’s policies, nor dissatisfaction with working
               conditions centering around differences with the
               employer, is a compelling cause for the voluntary
               cessation of employment.



       5
          Notably, Claimant’s first EEOC complaint was filed in May 2013. Her second EEOC
complaint was filed in May 2014, five months after Claimant filed for UC benefits. As of the date
of the remand hearing, there had been no determination regarding either complaint.
        6
          Claimant testified that she did not submit the first 13 pages because “[e]verything else is
personal.” Notes of Testimony, August 26, 2014 at 30. Notably, the report is dated July 7, 2014,
two months after Claimant applied for UC benefits.
                                                 6
Davis v. Unemployment Comp. Bd. of Review, 524 A.2d 1033, 1035 (Pa.
Cmwlth. 1987) (emphasis added).          Employer’s Benefits Coordinator Schwanna
Weston testified regarding the short-term disability as follows:

             E[mployer’s] L[awyer] And was there any reason why
             [Claimant] was not qualified during any of this period of
             time for the short-term disability medical leave?
             E[mployer’s] W[itness] 2 Yes she was attending school at
             that time.
             EL And why is that a problem?
             EW2 You can’t receive two benefits from [Employer]
             which is short-term disability and tuition reimbursement at
             the same time.
             EL And is that stated in writing in any policy?
             EW2 Yes it’s under the short-term disability policy.
             EL And is NE[B]A[,] your third-party administrator[,]
             aware of that?
             EW2 Yes they are.
             EL So when someone asks for tuition reimbursement under
             your policy does that come to the Benefits Department that
             you belong to?
             EW2 Yes.
             EL And if you see someone is receiving reimbursement or
             asking for reimbursement under the tuition reimbursement
             policy . . . does that effect [sic] short-term disability? Do
             you do anything about that?
             EW2 Yes we notify NE[B]A that the employee is attending
             school . . . [and direct that] . . . they . . . go and retro [sic]
             deny that employee.

Notes of Testimony (N.T.), April 7, 2014 at 44-45.
             Employer’s Employer Relations Consultant Shemika DeVan (DeVan)
expressly testified regarding the work reassignment that “anytime someone goes on a
                                             7
leave of absence[,] the work is reassigned and then[,] once the employee returns to
work[,] if that work has not been completed[,] it’s reassigned back to the employee so
that employee has work to do when they return from a leave of absence.” N.T., April
7, 2014 at 41. “Credibility determinations are for the fact-finder and not for the
reviewing court.” Davis, 524 A.2d at 1035. Here, the UCBR specifically “[found]
and conclude[d] that [C]laimant [was] not credible.” UCBR Dec. at 1. Further, “[a]n
examination of the record reveals that there is substantial evidence to support the
[R]eferee’s findings that [Employer’s policies] were imposed [properly] and
[Claimant was not subjected to an intolerable work environment].” Davis, 524 A.2d
at 1035.
               With respect to what constitutes a hostile work environment for the
purpose of a necessitous and compelling reason to quit one’s employment, this Court
has, opined:

               . . . Porco v. Unemployment Compensation Board of
               Review, 828 A.2d 426 (Pa.[]Cmwlth.[]2003), and Willet v.
               Unemployment Compensation Board of Review, . . . 429
               A.2d 1282 ([Pa. Cmwlth.] 1981), . . . reiterate[] that
               profanity in the workplace, abusive conduct and unjust
               accusation give rise to a hostile work environment that
               may provide cause of a necessitous and compelling
               nature to quit, although a claimant must act in a common
               sense manner to eliminate the problem so as to avoid
               quitting. In Porco the claimant was subjected to abusive
               conduct and profanity from his sales manager but did not
               contact upper level management to complain, thereby
               failing to exhaust all possible alternatives before he quit.
               He was denied benefits. In Willet the claimant was
               subjected to profanity, ridicule of her physical appearance
               and insults to her intelligence over a four-month period by
               her supervisor. The Court concluded that the claimant’s
               resignation was consistent with ordinary common sense due
               to the conditions.




                                            8
W. & S. Life Ins. Co. v. Unemployment Comp. Bd. of Review, 913 A.2d 331, 337 (Pa.
Cmwlth. 2006) (emphasis added). Clearly, Claimant’s supervisors’ enforcement of
Employer’s policies did not rise to the level of a hostile work environment.
               Notwithstanding, because Claimant never returned to the office,
Claimant does not know what, if anything, Employer would have done to rectify her
perceived hostile work environment.                   DeVan testified regarding Claimant’s
complaints that

               [Employer] did a full investigation and [Employer]
               mentioned to [Claimant] that when she returned to the
               office [Employer] would be providing [Claimant] the
               outcome of the investigation findings. That [Employer]
               would not be having those discussions while [Claimant is]
               on approved leave of absence. Once [Claimant] returns to
               the office [Employer] would have those discussions.

N.T., April 7, 2014 at 40. Thus, because Claimant did not return to work and discuss
the investigation with Employer, Claimant did not meet her burden of proving she
had a necessitous and compelling reason to quit her employment. See Gioia v.
Unemployment Comp. Bd. of Review, 661 A.2d 34 (Pa. Cmwlth. 1995) (wherein this
Court affirmed the UCBR’s conclusion that the claimant failed to meet the test of
what constitutes a necessitous and compelling reason to voluntarily quit where he
refused the employer’s further efforts to correct the situation).
               Claimant also asserts that the intolerable working environment was
detrimental to her health. In addition to her testimony regarding her health, Claimant
introduced the first page of a 3-page letter purportedly from her therapist7 which
stated, in relevant part: “[Claimant] really feels at this point that she is not able to go
back to work because she may have a panic attack and that is too anxiety[-


       7
         The first page was printed on “Premier Medical Associates” letterhead. Because the last
two pages were not presented, there is no signature or title of the author of the letter. N.T., August
26, 2014, Cl. Ex. 3.
                                                  9
]provoking.” N.T., August 26, 2014, Cl. Ex. 3 (emphasis added). Page 1 of the
therapist’s letter contains only recitations of Claimant’s opinions that she cannot
work, but not the therapist’s opinion regarding whether Claimant can work. Id.
Claimant also introduced pages 14 and 15 of the report purportedly from Employer’s
IME doctor8 which contained the following:

               Based upon the available documentation and the
               psychiatric interview with [C]laimant, I am unable to
               identify specific emotional and cognitive impairments
               that would wholly prevent or seriously limit
               [C]laimant’s ability to work at this time. An occasional
               panic attack, however, may temporarily disrupt her
               cognitive functioning and ability to work but those are short
               lived in duration, lasting minutes not hours or days. She
               has some non[-]panic anxiety which is also situational in
               onset and should not significantly impair her ability to
               function at work. Depressive symptoms are not severe,
               especially as of the time of this examination, and do not
               impair her or other functioning. They are a source of
               distress to her, however, relating to her parents’ alcoholism.
               I do not identify work restrictions or necessary
               accommodations for her to be able to perform
               adequately at work from a psychiatric perspective. She
               repeatedly indicated in the interview that she would not
               have impairments in functioning at work at this time[,]
               though insists that her employer attempt to resolve her
               complaints and cease their alleged retaliation against
               her.

N.T., August 26, 2014, Cl. Ex. 7 (emphasis added). The conclusions contained on
pages 14 and 15 of the report are contrary to Claimant’s position.
               The record evidence does not constitute the requisite competent proof
that adequate health reasons existed to justify Claimant voluntarily terminating her

       8
          As only the conclusions and the signature page were submitted, all that can be confirmed is
that the letter was authored by Robert M. Wettstein, M.D. (Dr. Wettstein), and that Dr. Wettstein is
“Board Certified in Psychiatry and Forensic Psychiatry.” N.T., August 26, 2014, Cl. Ex. 7.


                                                 10
employment, or that returning to work would be inimical to her health. Viewing the
evidence in the light most favorable to Employer, as we must, it is clear that Claimant
was upset that her short-term disability was retroactively denied and that she was
reassigned her previously-assigned work and, as a result, she chose not to return to
work.
               The law is well-established that

               [a]ll credibility determinations are made by the [UCBR].
               The weight given the evidence is within the discretion of
               the factfinder. The [UCBR] is the ultimate factfinder. The
               [UCBR] determined that Claimant voluntarily left h[er]
               employment [without a necessitous and compelling reason].
               A review of the record reveals that the [UCBR’s] findings
               were supported by substantial evidence.

Spadaro v. Unemployment Comp. Bd. of Review, 850 A.2d 855, 860 (Pa.
Cmwlth. 2004) (citations omitted).          Accordingly, we hold that Claimant is not
eligible for UC benefits under Section 402(b) of the Law.9
            For all of the above reasons, we affirm the UCBR’s order.


                                           ___________________________
                                           ANNE E. COVEY, Judge




        9
         Having determined that Claimant was not eligible for UC benefits under Section 402(b) of
the Law, we need not address whether Claimant was eligible for benefits under Section 401(d)(1) of
the Law.
                                               11
          IN THE COMMONWEALTH COURT OF PENNSYLVANIA


Jessica McWells,                       :
                        Petitioner     :
                                       :
                   v.                  :
                                       :
Unemployment Compensation              :
Board of Review,                       :   No. 2208 C.D. 2014
                    Respondent         :


                                     ORDER

            AND NOW, this 30th day of July, 2015, the Unemployment
Compensation Board of Review’s October 9, 2014 order is affirmed.


                                     ___________________________
                                     ANNE E. COVEY, Judge
