                 IN THE COURT OF APPEALS OF TENNESSEE
                             AT NASHVILLE
                                      May 6, 2002 Session

   AMERICA ONLINE, INC. v. RUTH E. JOHNSON, COMMISSIONER
                         OF REVENUE

                    Appeal from the Chancery Court for Davidson County
                      No. 97-3786-III Ellen Hobbs Lyle, Chancellor



                      No. M2001-00927-COA-R3-CV - Filed July 30, 2002


The Chancery Court of Davidson County granted summary judgment to America Online, Inc. on the
Commissioner of Revenue’s claim that AOL’s activities in this state gave it a sufficient nexus to
subject it to state taxes. Because we find that this question is fact-specific and that the record does
not show that AOL is entitled to a judgment as a matter of law, we reverse.

          Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Chancery Court
                                Reversed and Remanded

BEN H. CANTRELL, P.J., M.S., delivered the opinion of the court, in which WILLIAM C. KOCH , JR.
and D. MICHAEL SWINEY, JJ., joined.

Paul G. Summers, Attorney General and Reporter; Michael E. Moore, Solicitor General; Margaret
M. Huff, Assistant Attorney General, for the appellant, State of Tennessee.

Joseph W. Gibbs and Patricia Head Moskal, Nashville, Tennessee and Curtis P. Lu, Washington,
D.C., for the appellee, America Online, Inc.

                                             OPINION

                                                  I.

       America Online, Inc. (AOL) is a Delaware Corporation providing various Internet and online
services, including electronic mail and Internet access. Its principal office is in Virginia where its
main computer facilities are located. For the purpose of AOL’s motion for summary judgment, the
Commissioner does not insist that AOL owns or leases any real property in Tennessee. There is a
dispute about the extent to which AOL owns or leases personal property in this state.

       AOL does not have regular employees in this state; it sells its services through the mail or
by magazine inserts. The promotional materials include printed brochures and a floppy disk
containing the software necessary to access AOL’s data center in Virginia. By using the disk the
customer can sign up on line and become an AOL member by agreeing to the terms and conditions
of the offer. One of the conditions is to return or destroy the software upon termination of the
membership.

        With the software in place and the agreement consummated, a member can access AOL’s
services by dialing a telephone number supplied by a third-party network service provider (NSP),
which routes the call to its general data network and on to AOL’s data center in Virginia. During
the relevant period, AOL used two types of public data networks provided by NSPs. The x.25 data
networks were provided by public companies, such as Sprint and Tymnet, that provided the same
services to other customers. In 1994 AOL began using AOLnet, which had its own network of
NSPs. Each NSP in AOLnet, one of which was ANSCO+RE Systems, Inc. (ANS), a subsidiary of
AOL, operated a public data network used by other customers in addition to AOL members. But,
in this system the service was provided to AOL members through dedicated modems and other
component parts leased by AOL and located in Tennessee. The ownership of AOLnet itself is
disputed.

       Some of AOL’s members in Tennessee were designated as “remote staff.” They were unpaid
persons, working from their homes, and trained by AOL to moderate real-time conferences. They
were subject to call at any time to help enforce AOL’s rules, such as the rules against vulgarity or
harassment. They did not, however, solicit business in Tennessee.

                                                 II.

        Article I § 8 of the United States Constitution gives Congress the power to regulate
commerce among the several states. From a very early time in our history as a nation, this grant of
power to the Congress has been interpreted to mean that the states may not interfere with interstate
commerce. See Quill Corp. v. North Dakota, 112 S.Ct. 1904 (1992). At one time, a state tax on
interstate commerce was considered per se interference. See Leloup v. Port of Mobile, 127 U.S. 640
(1888). But, in the fullness of time, the Supreme Court recognized that not all state taxes on
interstate commerce interfered with it and that states should be compensated for the valuable services
they rendered in making the flow of commerce possible. Therefore, in Complete Auto Transit, Inc.
v. Brady, 430 U.S. 274, rehg. denied, 430 U.S. 976 (1977), the Court announced a four-part test to
determine if a tax on an out-of-state seller could be sustained. The Court said the tax would be
sustained so long as it “[1] is applied to an activity with a substantial nexus with the taxing State,
[2] is fairly apportioned, [3] does not discriminate against interstate commerce, and (4) is fairly
related to the services provided by the State.” Id. at 279.

        This case is all about the nexus prong of the test. The chancellor held that the Supreme
Court’s decisions in this area, as interpreted by this court in J.C. Penney Nat’l Bank v. Johnson, 19
S.W.3d 831 (Tenn. Ct. App. 1999), appeal denied, (Tenn. May 8, 2000), cert. denied, Johnson v. J.C.
Penney Nat’l Bank, 531 U.S. 927 (2000), had held fast to a bright-line test requiring an out-of-state
company to have a “physical presence” in this state in order to have a substantial nexus with it. We
think, however, that that reading of J.C. Penney would simply substitute “physical presence” for


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“nexus”1 as the first prong of the Complete Auto Transit test. As we read the cases, neither court has
made that suggestion. What we actually said in J.C. Penney was,

         It is not our purpose to decide whether “physical presence” is required under the
         Commerce Clause. However, the Commissioner has pointed to no case in which the
         Supreme Court of the United States has upheld a state tax where the out-of-state
         taxpayer had absolutely no physical presence in the taxing state.

19 S.W.3d at 842.

        Perhaps it would have been more accurate to say that the Supreme Court had rejected state
taxes on interstate commerce where no activities had been carried on in the taxing state on the
taxpayer’s behalf. The clearest case involved a mail order house that had neither outlets nor sales
representatives in the taxing state and the ownership of tangible property in the taxing state was
either insignificant or non-existent. Bellas Hess v. Department of Revenue, 386 U.S. 753 (1967).
The Court said that a vendor whose only contacts with the state are by mail or common carrier lacks
a substantial nexus with the state. In Quill Corp. v. North Dakota, 504 U.S. 298 (1992), the Court
reached the same result in a case where the vendor did business through the Internet, and the Court
discounted the fact that the company retained ownership of a “few” floppy diskettes that had been
sent into the state containing promotional materials.

        In other cases where the out-of-state taxpayer did not actually have offices or employees in
the taxing state, the court, nevertheless, found a substantial nexus based on in-state activities carried
on by affiliates or independent contractors on the taxpayer’s behalf. See Tyler Pipe Industries v.
Washington, 483 U.S. 232 (1987); Scripto v. Carson, 362 U.S. 207 (1960). In each case the Court
made no distinction between regular employees and independent contractors for the purpose of
finding a nexus under the Complete Auto Transit test.

        In a case with an interesting twist, the Court in National Geographic Society v. California
Bd. of Equalization, 430 U.S. 551 (1977), found a substantial nexus with the taxing state even
though the in-state activity did not relate to the activity the state sought to tax. In that case the
company had two offices in the state that solicited advertising to be placed in the National
Geographic magazine. But the advertising employees performed no functions related to a mail order
business conducted for the sale of maps, atlases, globes, and books which the state sought to tax.
It seems to us that the mail order business stood in the same relationship to the state as the businesses
in Quill and Bellas Hess and that a good argument could be made that the tax was not applied to an
activity that had a substantial nexus with the state.2 Nevertheless, the Court found that the
solicitation of more than $1 million in ad revenue each year established more than a slight presence


         1
             This substitution wo uld not be m uch of a chan ge. One term is about as nebulous as the other.

         2
          Justice White actually dissented in Qu ill because he thought that Nationa l Geo graphic had overruled Bellas
Hess, and had decoupled the transactional nexus from the first part of the Comp lete Au to Tra nsit test.

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in the state. We would agree that that level of business by in-state employees is a substantial nexus,
but that is not all of the nexus test. The activity taxed must have a substantial nexus with the state.

                                                 III.

        Rule 56 of the Tennessee Rules of Civil Procedure requires the movant to show that there
are no material facts in dispute and that the movant is entitled to a judgment as a matter of law. Byrd
v. Hall, 847 S.W.2d 208 (Tenn. 1993). We do not think undisputed facts show that the taxes sought
by the Commissioner would violate the Commerce Clause of the United States Constitution.

         We do not think that it is conclusive that AOL does not have offices or employees in the state
or that it does not own or rent real property here. We know that a substantial nexus may be
established by activities carried on within the state by affiliates and independent contractors. See
Tyler Pipe Industries v. Washington, 483 U.S. 232 (1987); Scripto v. Carson, 362 U.S. 207 (1960).
In fact the only situation where we know that a substantial nexus does not exist is where the only
contact with the state is by the Internet, mail and common carriers. See Quill Corp. v. North Dakota,
504 U.S. 298 (1992); Bellas Hess v. Department of Revenue, 386 U.S. 753 (1967). Where, on the
other hand, activities are “being conducted in the taxing state that substantially contribute to the
taxpayer’s ability to maintain operations in the taxing state,” a substantial nexus does exist. J.C.
Penney, 19 S.W.2d at 841 (referencing Tyler Pipe, 483 U.S. 232 and Scripto, 362 U.S. 207).

          In this case there are a substantial number of businesses operating in this state helping make
the AOL service available to Tennessee customers. The NSPs provide services, some through their
own equipment, and some by using equipment leased by AOL and located here. One of the NSPs
is an AOL subsidiary. While the record is not developed to a point of clarity, we do not think the
record shows that the activities conducted here on AOL’s behalf could be termed inconsequential
or of only slight significance. We think that AOL’s connection with this state amounts to more than
the Internet, mail and common carrier connection in Quill and Bellas Hess. Finally, although the
Court considered Quill’s retention of ownership of a “few” floppy diskettes that it had sent into the
state for promotional purposes to be insignificant, we think at some point the number mailed into
the state does become a factor to be added to the balance. Considering the record as a whole, we
think the question of whether AOL’s nexus with this state satisfies the Complete Auto Transit test
is still open.

        The Commissioner has raised a question about how the trial court limited discovery. With
our holding here, we think the question for the purpose of this appeal is moot. But the information
concerning AOL’s relationship to the NSPs – especially its subsidiary, ANS – is highly relevant to
the question of what activities, if any, are being conducted on AOL’s behalf. The same observation
applies to the remote staff operating for AOL in Tennessee even though they did not solicit business
in Tennessee. Any information about their activities on AOL’s behalf is relevant.




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                                                IV.

        AOL argued in its brief and at oral argument that the taxes assessed by the Commissioner
were not fairly apportioned to Tennessee. On this issue, however, and the other issues pretermitted
by the chancellor, we do not think the record has been sufficiently developed to allow us to rule on
them.

       The judgment of the court below is reversed and the cause is remanded to the Chancery Court
of Davidson County for further proceedings. Tax the costs on appeal to AOL.




                                              _________________________________________
                                              BEN H. CANTRELL, PRESIDING JUDGE, M.S.




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