J-A11028-19


NON-PRECEDENTIAL DECISION - SEE SUPERIOR COURT I.O.P. 65.37

    M2J2S, LLC D/B/A SERVICEMASTER             :   IN THE SUPERIOR COURT OF
    RESTORATION SERVICES, MICKEY               :        PENNSYLVANIA
    RAPP AND JESSIE BOCK                       :
                                               :
                                               :
                v.                             :
                                               :
                                               :
    UNITED TELEPHONE COMPANY OF                :   No. 1185 MDA 2018
    PENNSYLVANIA, LLC D/B/A                    :
    CENTURYLINK                                :
                                               :
                       Appellant               :

                  Appeal from the Order Dated June 21, 2018
     In the Court of Common Pleas of Cumberland County Civil Division at
                             No(s): 2018-04421


BEFORE: BOWES, J., OLSON, J., and STABILE, J.

MEMORANDUM BY OLSON, J.:                                  FILED JULY 09, 2019

       Appellant, United Telephone Company of Pennsylvania, LLC, d/b/a

CenturyLink (CenturyLink) appeals from the order entered on June 21, 2018

denying CenturyLink’s preliminary objections to a complaint filed by M2J2S,

LLC, d/b/a ServiceMaster Restoration Services (ServiceMaster).1          Upon

review, we reverse and remand for further proceedings consistent with this

memorandum.

       This case arises from a contract between CenturyLink and ServiceMaster

for the remediation of extensive water damage and mold contamination of

____________________________________________


1 Mickey Rapp and Jessie Bock originally asserted claims against CenturyLink.
Those claims were dismissed by the trial court. Rapp and Bock are not parties
to the current appeal.
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property leased by CenturyLink. ServiceMaster and CenturyLink entered into

a contract on June 11, 2015.         The parties also signed a “statement of

authorization for mold,” which included the following arbitration clause:

         Any dispute between Owner [(CenturyLink)] and ServiceMaster
         (including the interpretation of this Agreement), except for non-
         payment of invoices for ServiceMaster’s work, shall be submitted
         to binding arbitration. … The arbitration shall be binding on all
         parties and judgment may be entered in any court having
         jurisdiction.

Statement of Authorization for Mold, 6/11/2015, ¶ 7 (original emphasis

omitted).

         At the time of the agreement, CenturyLink indicated there was no

asbestos in the building. According to ServiceMaster, once it began work,

CenturyLink interfered in numerous ways, the most serious of which was a

site visit by a CenturyLink contractor who, without wearing protective

equipment, removed materials from the property for asbestos testing. After

this incident, ServiceMaster and CenturyLink quarreled over the presence of

asbestos on the property.

         On July 23, 2015, CenturyLink sent ServiceMaster a notice of claims,

“which claimed … breaches of contract, claims of contractual undertakings,

and violation of asbestos removal and disposal regulations.”      Complaint, ¶

127. ServiceMaster responded to these allegations; CenturyLink did not reply

except to inform ServiceMaster that it received its response.

         On August 12, 2015, ServiceMaster filed a writ of summons in the trial

court.     On September 10, 2015, according to ServiceMaster, CenturyLink

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notified ServiceMaster that there was a “serious asbestos issue” for which

“CenturyLink was claiming approximately $164,000.00 in offset claims in

relation to the work.” Id. at ¶ 145. The next day, counsel for ServiceMaster

responded to those claims and sent an acceptance of service form with a copy

of the writ of summons, asking CenturyLink’s counsel to accept service on

behalf of CenturyLink as previously promised. According to ServiceMaster, on

September 16, 2015, CenturyLink’s counsel sent another “false and fraudulent

demand for immediate payment by ServiceMaster to CenturyLink of

$164,000.00.” Id. at 151.

      On October 19, 2015, CenturyLink filed preliminary objections to

ServiceMaster’s complaint, which included a preliminary objection based on

lack of subject matter jurisdiction. CenturyLink asserted that the arbitration

clause in the contract required the parties to arbitrate this matter. According

to CenturyLink,

      [t]he dispute at issue … [was] ServiceMaster’s breach of contract,
      including advising CenturyLink that there was no asbestos present
      in the area where the mold abatement work was to be completed
      and performing unlicensed demolition of asbestos-containing
      materials, which subsequently required CenturyLink to spend
      significant sums investigating and completing clean-up and incur
      costs for lost use of lease space and obtaining alternate facilities.

Preliminary Objections, 10/19/2015, ¶ 16.           CenturyLink asserted that

“because the dispute at issue is ServiceMaster’s breach of contract, this matter

must be arbitrated and the [trial court is] without subject matter jurisdiction.”

Id. at ¶ 18.



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       ServiceMaster did not file a written response to the preliminary

objections, but instead requested argument. After argument, on August 15,

2016, the trial court overruled CenturyLink’s preliminary objection based on

lack of subject matter jurisdiction, concluding that the arbitration clause

excepted claims involving non-payment of ServiceMaster’s invoices and,

because ServiceMaster alleged non-payment of invoices, ServiceMaster

properly filed suit in the trial court. On September 15, 2016, CenturyLink

timely appealed to this Court.

       In an unpublished memorandum filed on September 5, 2017, a prior

panel of this Court reversed the trial court order overruling CenturyLink’s

preliminary objections and remanded the case for further proceedings. Our

prior panel recognized that the parties did not dispute the validity of the

arbitration clause and, thus, the proper inquiry was whether the alleged

dispute fell within the scope of that clause.2 After citing general contract law

principles, the prior panel noted:

       In its opinion, the trial court concluded that the term “except for
       nonpayment of invoices for ServiceMaster's work” (“except
       clause”) “clear[ly] state[d] that arbitration was expressly limited
       to disputes related to quality of contracted services and excluded
       contract balance claims.” In re: Opinion Pursuant to Pa.R.A.P.
       1925(a), 11/14/16, at 3. The court therefore found that “the
       claims of the [c]omplaint are outside the arbitration clause” and
       overruled CenturyLink's preliminary objection. Id. The trial court's
____________________________________________


2 As we shall explain below, whether to enforce an arbitration agreement
clause involves a two-part inquiry. First, the trial court must determine if a
valid arbitration agreement exists. Second, if there is a valid agreement, there
must be a determination as to whether the dispute involved is within the scope
of the arbitration provision. See infra at 9.

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J-A11028-19


     ruling is premised on an implicit conclusion that the except clause
     is unambiguous. We disagree.

     The except clause is reasonably susceptible to two constructions.
     The first construction, which would render the arbitration clause
     narrow and favor ServiceMaster, would exclude from binding
     arbitration any issue that involves, either directly or indirectly, the
     non-payment of invoices. The second construction of the except
     clause, which would render the arbitration clause broad and favor
     CenturyLink, would require binding arbitration for all issues except
     those that involve only the non-payment of invoices. The parties
     have not offered, nor have we found, any case law that interprets
     the language contained in this particular clause.

     Based on the language of the except clause, and the lack of case
     law interpreting similar language, we conclude that the except
     clause is subject to more than one reasonable interpretation.
     Because the provision is ambiguous, the trial court erred in
     construing the clause as a matter of law. Accordingly, we remand
     this case to the trial court for further proceedings. Those
     proceedings may include an evidentiary hearing to allow the
     parties to present parol evidence concerning the meaning of the
     except clause. Whether or not the parties avail themselves of that
     opportunity, the role of the trial court is to determine, as a matter
     of fact, the meaning of the clause. See Trizechahn Gateway LLC
     v. Titus, 976 A.2d 474, 483 (Pa. 2009) (“[A]mbiguous writings
     are interpreted by the finder of fact[.]”).

United Telephone Company of Pennsylvania, LLC v. M2J25, LLC, 2017

WL 385793, at *4 (Pa. Super. 2017) (unpublished memorandum).

     Following our remand and an evidentiary hearing, the trial court

ultimately concluded:

     […]The central inquiry on remand remains as to whether the
     contract’s arbitration clause requires this disagreement to be
     submitted to binding arbitration. The arbitration clause provides
     that “[a]ny dispute between [CenturyLink] and ServiceMaster
     (including the interpretation of this Agreement), except for
     non-payment of services for ServiceMaster’s work, shall be
     submitted to binding arbitration.” (emphasis added).



                                      -5-
J-A11028-19


       The [e]videntiary [h]earing yielded little substantive material for
       consideration.     Although [CenturyLink] was granted the
       opportunity to present witnesses and parol evidence to establish
       the meaning of the except clause, [CenturyLink] did not provide
       documentation of other evidence that described quality of work
       issues that would fall within the scope of the binding arbitration
       paragraph.

       The [c]omplaint, as crafted, is essentially a contract dispute for
       work that was performed but not paid. The binding arbitration
       paragraph expressly limits arbitration to disputes relating to
       quality of contracted services and excludes contract balance
       claims. As the record stands, only the well-pled allegations of the
       [c]omplaint, [CenturyLink’s] [p]reliminary [o]bjection, and
       evidence adduced by the parties at the [e]videntiary [h]earing
       were considered, specifically no anticipated evidence was
       considered, and it was determined that the claims for nonpayment
       for services rendered are outside the arbitration clause.
       Accordingly, [CenturyLink’s] [p]reliminary [o]bjection that the
       arbitration clause mandated the parties to submit their dispute to
       binding arbitration was again overruled [by order entered on June
       21, 2018].

Trial Court Opinion, 9/18/2018, at 4-5 (record citation omitted; emphasis in

original). This timely appeal resulted.3

       On appeal, Appellant presents the following issues for our review:

       1. Whether the trial court abused its discretion by failing to
          sustain [Appellant’s] preliminary objection that the arbitration
          clause of the parties’ [c]ontract mandated that the parties
          submit a dispute to binding arbitration?

       2. Whether the trial court failed to comply with [this] Court’s
          September 5, 2017 [o]rder to “determine, as a matter of fact,
          the meaning of the [except] clause[?]”
____________________________________________


3  CenturyLink filed a notice of appeal on July 16, 2018. On July 19, 2018,
the trial court directed CenturyLink to file a concise statement of errors
complained of on appeal pursuant to Pa.R.A.P. 1925(b). CenturyLink complied
timely. The trial court issued an opinion pursuant to Pa.R.A.P. 1925(a) on
September 18, 2018.

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J-A11028-19



      3. Whether the trial court erred by finding “that at this point in
         the proceedings the claim, as distilled from the [c]omplaint, is
         for payment on a contract that is specifically excluded from the
         contractual binding arbitration as pled.”

Appellant’s Brief at 3-4 (suggested answers omitted).

      On appeal, CenturyLink presents three interrelated issues that we will

address together. CenturyLink initially points to our prior panel’s decision that

the arbitration provision at issue was susceptible to two constructions and that

we remanded this matter for the trial court to determine, as a matter of fact,

the ambiguous meaning of the “except clause.” CenturyLink argues that the

trial court failed to do so.    Id. at 6-7 and 11.       It further claims that

ServiceMaster argued on remand that “CenturyLink had a burden at the

evidentiary hearing to present evidence that ‘asbestos services’ were within

the [s]cope of the [c]ontract and that CenturyLink claims [were] meritorious”

which essentially engrafted an additional evidentiary burden on CenturyLink.

CenturyLink’s Reply Brief at 3-4. As such, CenturyLink contends that “[t]o

determine the factual meaning of the except clause on remand, there [was]

no requirement that CenturyLink prove its claims fall within the [s]cope of the

[c]ontract or that its claims are meritorious.” Id. at 5. “In characterizing

CenturyLink’s claims as claims for ‘asbestos services’ and therefore outside

the [s]cope, ServiceMaster ignores its contractual obligations to perform

demolition in a workmanlike manner, which was the basis for CenturyLink’s

claims.” Id. “Despite [this] Court’s directive to determine as a matter of fact


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J-A11028-19


the meaning of the except clause, the trial court again made a determination

based as a matter of law, focusing only on pleadings and claims as it had

during the previous appeal.”      CenturyLink’s Brief at 17.     Accordingly,

CenturyLink argues that, “the trial court cannot escape this Court’s mandate

by reevaluating whether CenturyLink made plausible claims when this Court

already determined that CenturyLink did.”    CenturyLink’s Reply Brief at 7.

Finally, CenturyLink claims it presented clear and unambiguous evidence at

the evidentiary hearing “demonstrat[ing] that the arbitration agreement is

broad and requires arbitration for all issues except those involving only

non-payment of services.”     Id. at 7-8.   CenturyLink asserts that, at an

evidentiary hearing on remand, ServiceMaster President and CEO, “Mickey

Rapp, as the drafter and presenter of the [c]ontract, testified that

workmanship falls within the scope of the [c]ontract and the instant dispute

belongs in arbitration.”   Id. at 3; see also CenturyLink’s Brief at 20.

CenturyLink maintains that “ServiceMaster presented no documents or

testimony to support its position that the except clause is broad and excludes

any dispute even tangentially involving non-payment.” CenturyLink’s Brief at

20.

      As the prior panel of this Court determined:

      “Our review of an order overruling preliminary objections seeking
      to compel arbitration ‘is limited to determining whether the trial
      court's findings are supported by substantial evidence and
      whether the trial court abused its discretion in denying the
      petition.’ ” Saltzman v. Thomas Jefferson Univ. Hosps., Inc.,
      ––– A.3d ––––, 2017 WL 2823523, at *3 (Pa. Super. filed June

                                    -8-
J-A11028-19


      30, 2017) (quoting Callan v. Oxford Land Dev., Inc., 858 A.2d
      1229, 1233 (Pa. Super. 2004)). In making this determination, we
      consider the following principles:

         (1) arbitration agreements are to be strictly construed and
         not extended by implication; and (2) when parties have
         agreed to arbitrate in a clear and unmistakable manner,
         every reasonable effort should be made to favor the
         agreement unless it may be said with positive assurance
         that the arbitration clause is not susceptible to an
         interpretation that covers the asserted dispute.

      Id. (quoting Callan, 858 A.2d at 1233). “Whether a dispute is
      within the scope of an arbitration agreement is a question of law
      for which our scope of review is plenary.” Id. (citation omitted).

      Courts apply the following test to determine whether to compel
      arbitration:

         Where a party to a civil action seeks to compel arbitration
         of that action, a two-part test is employed to determine if
         arbitration is required. First, the trial court must determine
         if a valid agreement to arbitrate exists between the parties.
         Second, if the trial court determines that such an agreement
         does exist, it must then determine if the dispute involved is
         within the scope of the arbitration provision. The scope of
         arbitration is determined by the intention of the parties as
         ascertained in accordance with the rules governing
         contracts generally.

      Pittsburgh Logistics Sys., Inc. v. Professional Transp. &
      Logistics, Inc., 803 A.2d 776, 779 (Pa. Super. 2002) (internal
      citations and quotation omitted).

United Telephone Company of Pennsylvania, LLC v. M2J2S, 2017 WL

3865793, at *3.

      As we have previously noted, neither party herein disputes the validity

of the arbitration clause.   On remand, because the provision at issue was

susceptible to more than one interpretation, we directed the trial court to

determine, as a matter of fact, the meaning of the clause. The trial court,


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J-A11028-19



however, only evaluated the allegations of the complaint and subsequent

pleadings in concluding that ServiceMaster’s claims were outside the

arbitration clause.   Trial Court Opinion, 9/18/2018, at 5. As such, we agree

with CenturyLink that the trial court failed to make a factual determination as

directed by this Court’s prior panel and, again, made a legal determination

despite our finding that the contract was ambiguous. As such, we vacate the

trial court’s order sustaining ServiceMaster’s preliminary objections and

remand for additional proceedings.

      This Court has previously explained the interpretation of arbitration

agreements as follows:

      Where a contract dispute arises between parties to a contract
      containing an unlimited arbitration clause, the parties must
      resolve their dispute through arbitration. Unless the parties
      impose some limitation on the arbitrator's authority, the arbitrator
      may decide all matters necessary to dispose of any disputed
      claims subject to arbitration and the court may not impose any
      restrictions sua sponte. Accordingly, “all” contract disputes does
      mean “all” contract disputes unless otherwise agreed by the
      parties.

      An agreement to arbitrate disputes arising from a contract
      encompasses tort claims where the facts which support a tort
      action also support a breach of contract action. A claim's
      substance, not its styling, controls whether the complaining party
      must proceed to arbitration or may file in the court of common
      pleas.

                           *           *           *

      When there is no question the parties did agree to arbitrate,
      whether [] questions of performance were properly and/or timely
      brought before the arbitrator is for the arbitrator to decide.

Callan, 858 A.2d at 1233–1234 (emphasis added).


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J-A11028-19



      We have previously determined:

      In a proceeding to stay or compel arbitration, the question of
      whether the parties agreed to arbitrate, commonly referred to as
      ‘substantive arbitrability,’ is generally one for the courts and not
      for the arbitrators. On the other hand, resolution of procedural
      questions, including whether the invocation of arbitration was
      proper or timely is left to the arbitrator. Such questions may be
      referred to as ‘procedural arbitrability.’

      […T]here has been a long line of cases that hold that if it appears
      that a dispute relates to a contract's subject matter and the
      parties agreed to arbitrate, all issues of interpretation and
      procedure, including requirements preliminary to the
      presentation of any claims, are for the arbitrators to
      resolve.

Theodore C. Wills Co., Inc. v. School Dist. of Boyertown Area, 837 A.2d

1186, 1189 (Pa. Super. 2003) (emphasis added).

      Here, there is no dispute that the plain language of the arbitration

agreement at issue states:

      Any dispute between Owner [(CenturyLink)] and ServiceMaster
      (including the interpretation of this Agreement), except for
      non-payment of invoices for ServiceMaster’s work, shall be
      submitted to binding arbitration. … The arbitration shall be
      binding on all parties and judgment may be entered in any court
      having jurisdiction.

Statement of Authorization for Mold, 6/11/2015, ¶ 7 (original emphasis

omitted; emphasis supplied). Based upon the foregoing, it is clear that the

parties agreed that all disputes, including the interpretation of the scope of

the arbitration agreement, were to be submitted to binding arbitration. Only

an arbitrator can determine whether CenturyLink’s demands qualified merely

as non-payment of invoices in a narrow sense or related more broadly to the


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J-A11028-19



quality of work performed by ServiceMaster.    As such, we remand for the

appointment of an arbitrator to decide the scope of the arbitration provision

at issue.

      Order reversed.     Case remanded with instructions.       Jurisdiction

relinquished.

Judgment Entered.




Joseph D. Seletyn, Esq.
Prothonotary



Date: 07/09/2019




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