Filed 2/14/14 (unmodified opinion attached)
                                CERTIFIED FOR PUBLICATION


             IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

                                   SIXTH APPELLATE DISTRICT


CAROL CHEAL,                                        H036548
                                                   (Santa Clara County
        Plaintiff and Appellant,                    Super. Ct. No. CV141348)

           v.
                                                   ORDER MODIFYING OPINION
EL CAMINO HOSPITAL,
                                                   NO CHANGE IN JUDGMENT
        Defendant and Respondent.



THE COURT:
        It is ordered that the opinion filed herein on January 31, 2014, be modified as
follows:

        1. On page 1, in the caption line three, the number “CV14348” is changed to
           “CV141348” so the line reads:
             Super. Ct. No. CV141348


        There is no change in the judgment.
Dated:                              ____________________________________
                                               RUSHING, P.J.




WE CONCUR:




_________________________________
   ELIA, J.




_________________________________
   GROVER, J.




                                      2
Filed 1/31/14 (unmodified version)
                                CERTIFIED FOR PUBLICATION


             IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

                                     SIXTH APPELLATE DISTRICT


CAROL CHEAL,                                        H036548
                                                   (Santa Clara County
        Plaintiff and Appellant,                    Super. Ct. No. CV14348)

           v.

EL CAMINO HOSPITAL,

        Defendant and Respondent.



        Plaintiff Carol Cheal brought this action for age discrimination against her former
employer, defendant El Camino Hospital. Defendant successfully prevailed upon the
trial court to grant summary judgment in its favor despite numerous materially disputed
facts. As too often happens, the merits of the case were obscured to the point of
invisibility in the deluge of statements, counter-statements and objections, that mark
modern summary judgment practice. The record clearly raises triable issues of fact with
respect to whether plaintiff was performing adequately at the time of her discharge and
whether the discharge was the product of a belief to the contrary or of discriminatory
animus against older workers on the part of plaintiff’s immediate supervisor. We will
therefore reverse the judgment.
                                           BACKGROUND
        Plaintiff worked in defendant’s Nutrition Services Department from August 1987
until her discharge in October 2008 at age 61. At all relevant times she held the position
of Dietetic Technician Registered, or “Diet Tech.” For present purposes it may be
assumed, as defendant asserts, that her duties were the same as those of a “menu clerk” or
“Diet Clerk[].” They involved the preparation of menus for patient meals, while adhering
to procedures intended to ensure that the correct foods reached the correct patients.
       Up to and including her performance evaluation in August 2007, plaintiff always
received a rating of “Meets Standards,” which she declared without contradiction was
“the highest category of performance on the Hospital’s ‘Performance Evaluation.’ ” But
things changed after July 2007, when defendant hired Kim Bandelier to supervise all
employees on the clinical side of nutritional services, including plaintiff. By
January 2008, Bandelier was accusing plaintiff of numerous shortcomings. On
April 14, 2008, Bandelier gave plaintiff a written warning for failure to conform to the
hospital’s “two-patient identifier procedure,” discussed in more detail below (see
pt. II(E)(2), post). On June 3 she issued a second, “[f]inal” warning for failure to comply
with the same procedure.
       On Monday, September 8, 2008, Bandelier accused plaintiff of incorrectly
preparing one or more menus for a patient restricted to “pudding thick” liquids, in a
manner that allowed, or could have allowed, the patient to receive thinner, “honey thick”
liquids. On September 25, 2008, a hospital manager told plaintiff that she was no longer
considered competent to perform her duties as a diet clerk or diet tech, and that she could
either take another position in the nutrition services department, accept a severance
package, or be discharged. About a week later, plaintiff informed defendant that any
further communication should go through her attorney. On October 10, 2008, defendant
notified plaintiff that her employment was terminated.
       Plaintiff filed this action on April 30, 2009, asserting causes of action for age
discrimination, wrongful demotion and termination, failure to investigate or take
corrective action against age discrimination, and retaliation for complaints of unlawful
discrimination. Defendant answered with a general denial and 14 affirmative defenses.

                                              2
On August 13, 2010, defendant filed a motion for summary judgment, asserting 77
supposedly undisputed facts in support. Plaintiff responded to each of these assertions
and submitted 37 additional facts that she contended precluded summary judgment. Each
party lodged numerous objections to the evidence put forth by the opposing party. The
court issued an order sustaining some objections, overruling the rest, and granting the
motion for summary judgment. The court wrote that summary judgment was warranted
because (1) “[p]laintiff fail[ed] to show she performed her job in a satisfactory manner”;
(2) defendant “establishe[d] a legitimate, nondiscriminatory reason for its actions” while
“[p]laintiff . . . [did] not produce substantial evidence that Defendant’s stated reasons
were untrue or pretextual, or that Defendant acted with a discriminatory animus” (italics
in original); (3) having failed to make a prima facie case of age discrimination, plaintiff
could not establish her claims for wrongful termination and failure to investigate or take
corrective action; and (4) because plaintiff had already been “disciplined on numerous
occasions” when she first complained, plaintiff could not make out a cause of action for
unlawful retaliation.
       Plaintiff filed this timely appeal.
                                         DISCUSSION
   I. General Principles
       “ ‘We summarized the principles governing an appeal of this type in Reeves v.
Safeway Stores (2004) 121 Cal.App.4th 95, 106–107 [16 Cal.Rptr.3d 717] (Reeves): “On
appeal from an order granting summary judgment ‘we must independently examine the
record to determine whether triable issues of material fact exist. [Citations.]’ [Citation.]
The question is whether defendant ‘ “ ‘conclusively negated a necessary element of the
plaintiff’s case or demonstrated that under no hypothesis is there a material issue of fact
that requires the process of trial.’ [Citation.]” [Citation.]’ [Citations]; (see Guz v.
Bechtel National Inc. (2000) 24 Cal.4th 317, 335, fn. 7 [100 Cal.Rptr.2d 352, 8 P.3d

                                              3
1089], . . . (Guz) [‘the issue . . . is simply whether, and to what extent, the evidence
submitted for and against the motion . . . discloses issues warranting a trial’].) . . .
[Citation.] Moreover, ‘we must view the evidence in a light favorable to plaintiff as the
losing party [citation], liberally construing [his] evidentiary submission while strictly
scrutinizing defendants’ own showing, and resolving any evidentiary doubts or
ambiguities in plaintiff’s favor. [Citations.]’ [Citations.] And a plaintiff resisting a
motion for summary judgment bears no burden to establish any element of his or her case
unless and until the defendant presents evidence either affirmatively negating that
element (proving its absence in fact), or affirmatively showing that the plaintiff does not
possess and cannot acquire evidence to prove its existence. [Citations.]” ’ (Mamou v.
Trendwest Resorts (2008) 165 Cal.App.4th 686, 710-711, 81 Cal.Rptr.3d 406 (Mamou).)
In determining whether a triable issue was raised or dispelled, we must disregard any
evidence to which a sound objection was made in the trial court, but must consider any
evidence to which no objection, or an unsound objection, was made. (See Reid v. Google
[(2010)] 50 Cal.4th 512, 534, 113 Cal.Rptr.3d 327, 235 P.3d 988; Code of Civ. Proc.,
§ 437c, subds. (b)(5), (c), (d).) Such evidentiary questions, however, are subject to the
overarching principle that the proponent’s submissions are scrutinized strictly, while the
opponent’s are viewed liberally.’ ” (McCaskey v. California State Auto. Assn. (2010) 189
Cal.App.4th 947, 956-957.)
    II. Unsatisfactory Performance
       A. Introduction
       The first and primary ground cited by the trial court for its entry of summary
judgment was this: “As Plaintiff made several mistakes on menus between January and
May in 2008, Plaintiff fails to show she performed her job in a satisfactory manner.”
Competent performance is part of a plaintiff’s “prima facie case of discrimination” (Guz,
supra, 24 Cal.4th at p. 354) under the special burden-shifting analysis devised in

                                               4
McDonnell Douglas Corp. v. Green (1973) 411 U.S. 792, 802-804 (McDonnell Douglas).
Under that approach, an employment discrimination plaintiff raises a presumption of
liability by “provid[ing] evidence that (1) he was a member of a protected class, (2) he
was . . . performing competently in the position he held, (3) he suffered an adverse
employment action, such as termination, demotion, or denial of an available job, and
(4) some other circumstance suggests discriminatory motive. [Citations.]” (Guz, supra,
at p. 355.)
       The trial court thus ruled that plaintiff would be unable at trial to establish the
second factor, i.e., that she was “performing competently in the position [s]he held.” 1
This contention necessarily implicates two constituent questions: What could a trier of
fact find to be a competent level of performance; and what level of performance did the
plaintiff actually render? We turn now to those questions.
       B. Standard of Competent Performance
What constitutes satisfactory performance is of course a question ordinarily vested in the
employer’s sole discretion. An employer is free to set standards that might appear
unreasonable to outside observers, and to discipline employees who fail to meet those


       1
          Although it is often convenient to view the evidence in such cases under the lens
of McDonnell Douglas and Guz—and that is the framework within which the issues were
framed and decided below—that approach is not mandatory and need not hamstring
either the parties or the court. “[W]hen a plaintiff in a discrimination case has direct
evidence of discrimination as well as the indirect evidence required to make out a prima
facie case under McDonnell Douglas he does not have to show that either approach,
taken in isolation from the other, makes out a prima facie case—he can combine them.
‘Any demonstration strong enough to support a judgment in the plaintiff’s favor if the
employer remains silent will do, even if the proof does not fit into a set of pigeonholes.’
[Citations.] ‘Despite the minutiae of the various proof schemes set forth in McDonnell
Douglas . . . the straightforward question to be answered in discrimination cases is
whether the plaintiff has successfully demonstrated that she was the victim of . . .
discrimination on the part of the employer.’ [Citation.]” (Simple v. Walgreen Co. (7th
Cir. 2007) 511 F.3d 668, 670-671 (Posner, J.).)

                                              5
standards, so long as the standards are applied evenhandedly. But that does not mean that
an employer conclusively establishes the governing standard of competence in an
employment discrimination action merely by asserting that the plaintiff’s performance
was less than satisfactory. Evidence of the employer’s policies and practices, including
its treatment of other employees, may support a contention, and an eventual finding, that
the plaintiff’s job performance did in fact satisfy the employer’s own norms. Such a
finding not only carries the plaintiff’s burden to show competence under the McDonnell
Douglas/Guz analysis; it also grounds an inference that the true motive for the challenged
action lay somewhere else, as in discriminatory animus.
       Here the trial court concluded that plaintiff had failed to show competent
performance because the evidence showed that she “made several mistakes on menus
between January and May in 2008.” But aside from triable issues concerning the number
and magnitude of the “mistakes” she made (discussed below), there was strong evidence
before the court that the hospital, under its own written policies, anticipated and expected
such mistakes because, given the nature of the work, they were inevitable. According to
plaintiff’s uncontradicted account, the hospital prepared about 500 meals a day, which
required processing 500 menus. Of these, perhaps a third were “special diets.” Each
food selected by a patient on a special diet had to be checked against, and modified if
necessary to conform to, the physicians’ orders for that patient. As a result, plaintiff
declared, “errors by all Diet Office staff invariably resulted.” For this reason, the hospital
relied on a multi-tiered system of safeguards in which “tally clerk[s]” reviewed the work
of menu clerks, a “checker” on the kitchen staff compared tray contents to menu entries,
and the nurses, who actually delivered the trays to special-diet patients, assumed “the
final responsibility for the check of the food tray.” This statement is substantiated by a
copy of a written policy attached to, and identified in, plaintiff’s declaration. It states that
upon delivery of a meal tray to the nursing station, “Nursing staff is responsible for

                                               6
immediately confirming the accuracy of each tray by checking the menu heading, room
number, name and diet order on each menu, with the most recent diet order for that
patient.”2
       Indeed, plaintiff offered something of a smoking gun on this point in the form of
the hospital’s printed evaluation form for the diet tech position, which prescribed the
acceptable rate for certain types of errors. Of seemingly greatest pertinence here is the
notation, under “menu writing skills,” that the diet tech “uses appropriate food
consistencies and compositions in accordance with patient’s diet orders and age with less
than one error per day.” (Emphasis added.) Similar notations appear under “meal tray
checking skills” (“less than two errors per meal”), “nourishment (NX) checking skills”
(“less than one error per day”), and use of “MIS and diet office PC” (“less than one error
per day”). These entries alone seem to belie the trial court’s rationale, i.e., that “several
mistakes on menus” over a period of four or five months precluded a finding that plaintiff
had rendered satisfactory performance.
       Also bearing on this subject was evidence of the pervasiveness of similar errors by
other hospital employees performing similar work. Although neither side attempted to
quantify these rates, plaintiff declared with respect to the two patient identifier
requirement, violations of which formed the basis for the two written warnings she

       2
          The trial court sustained relevance and foundational objections both to plaintiff’s
averments on this subject and to the written policy cited by her. But the evidence was
clearly relevant, since the existence of multiple safeguards bears on the inevitability of
errors by workers performing plaintiff’s duties, and thus the extent to which her job
performance met, or fell short of, the standards imposed on those workers by the hospital.
As for the objection of insufficient foundation, plaintiff had worked in the hospital’s food
services department for some 21 years. She was presumably familiar, from her own
firsthand professional experience, with its policies and practices, and there is no reason to
suppose she was not familiar with its written policies. For purposes of summary
judgment, her identification of the attachment as “[a] true and correct copy of the
Hospital’s policy on this matter” must be accepted at face value.

                                               7
received (see pt. II(C)(2), post), “I have personal knowledge that other Diet Staff (diet
clerks, menu clerks and tally clerks) had problems with and frequently failed to follow
the ‘two patient identifier’ system as required by Ms. Bandelier.’ ” Of the five other
workers in the department, all but one were under 40 years of age. Plaintiff declared,
“When I presented copies of the menu mistakes by these other Diet Staff employees to
Ms. Bandelier, she made excuses for these other, younger workers’ mistakes. While I
received discipline and written warnings for failing to follow the ‘two patient identifier’
system, to my knowledge no other Diet Clerk was disciplined by way of a written
warning for failing to follow the two patient identifier systems.”3
       Much of defendant’s evidence seems intended to suggest that the errors attributed
to plaintiff were unacceptably grave because they implicated patient safety. No attempt
was made, however, to quantify either the number or potential seriousness of mistakes
committed by other persons performing duties similar to plaintiff’s, or to otherwise
identify anything like a quantitative standard to which plaintiff’s performance might be
compared. The only benchmark suggested by the record is the performance evaluation
form, which suggests that errors of the type attributed to plaintiff would be acceptable at
       3
          Plaintiff also introduced evidence that Bandelier herself said more than once that
“we all,” referring to everyone in the department, “make[] mistakes.” The trial court
sustained a hearsay objection to plaintiff’s direct averment of this fact—a ruling which
appears unsound since the quoted utterances appear to constitute statements on a subject
as to which Bandelier was authorized to speak on defendant’s behalf to persons under her
supervision. (See Evid. Code, § 1222.) In any event the court properly overruled
objections, on grounds of relevance and lack of authentication, to the exhibit in which
Bandelier’s statements were recorded. The document was obviously relevant, and
plaintiff adequately authenticated it by identifying it under penalty of perjury as
“Ms. Bandelier’s Diet Office Meeting notes.” Even if more than this were required, the
document bears the initials of a “Carol C.”—as well as those, apparently, of other
meeting attendees—grounding an inference that plaintiff had seen it before. (See Evid.
Code, § 1400 [“Authentication of a writing means (a) the introduction of evidence
sufficient to sustain a finding that it is the writing that the proponent of the evidence
claims it is . . . .”].)

                                             8
a rate of “less than one . . . per day.” Defendant has never suggested that plaintiff
committed such errors with anything approaching a daily or even weekly frequency. For
this reason alone, the trial court’s chief rationale for granting summary judgment cannot
be sustained.
       C. Plaintiff’s Actual Performance
                1. “Coachings”
       In addition to triable issues over the performance standards governing plaintiff’s
work, the record presents substantial evidentiary conflicts over the extent to which
plaintiff actually committed the “several errors” found by the trial court. Bandelier’s
declaration and its attachments suggest, by our count, 19 distinct areas or incidents of
unsatisfactory performance. Sixteen of these consist of “coachings” Bandelier assertedly
“conducted with” plaintiff as recited in an email Bandelier prepared for a supervisor as
plaintiff’s discharge neared. Bandelier cited the e-mail in her declaration in support of an
averment that “[a]lmost immediately upon my arrival, I had to counsel Ms. Cheal on
mistakes and patient-safety related problems with her job performance.” The intended
implication, obviously, is that many of the “coaching” occasions pointed to an instance or
area of unsatisfactory performance.
       Nearly every item on the e-mailed list, however, was squarely controverted by
plaintiff. The first entry, “soiled menus,” is manifestly intended to suggest that on the
date specified, plaintiff had been guilty of improperly using such menus. Plaintiff flatly
denied that she had done so, and that she had been “coached” for doing so. She
declared, “I was not ‘counseled’ about using soiled menus . . . because I did not have any
soiled menus I was working with. Rather, during a conversation about overtime,
Ms. Bandelier simply stated that when there is a soiled menu (e.g. due to a liquid spill,
coffee, etc.) a new one should be prepared. This conversation . . . did not relate to any
work I was doing that day or recently.” In other words, Bandelier had taken an abstract

                                             9
statement she made about best practices, described it as “coaching,” and cited it as
somehow reflective of unsatisfactory performance.
       Another entry referred to a “coaching” in September 2007 for “allowing grapefruit
juice on menu,” which the e-mail described as a “HUGE no no” and “a patient safety
issue.” Bandelier’s declaration also contains an averment that on an unspecified date,
plaintiff “allow[ed] grapefruit juice on a diet for which grapefruit was specifically
forbidden.” Plaintiff flatly denied that she did any such thing, stating that if a patient had
actually received grapefruit juice in violation of a medical restriction, the patient “must
have orally requested the juice via the nurse or dietician to the Diet Office.” She referred
to Bandelier’s own handwritten notes of the incident, which as most pertinent here stated
only that grapefruit juice had, according to an unidentified source, been “ordered and
tallied this weekend.”4 Bandelier wrote that she had “spoke[n] w/ [with] Carol [ plaintiff]
& asked her to remind” two other workers, presumably, to watch for such errors.
Bandelier also expressed the intention to “send email to all diet office staff.” For
purposes of summary judgment, plaintiff’s averment that she had no involvement in any
such error concludes the issue whether this was an instance of unsatisfactory
performance. 5



       4
         According to plaintiff, “tallying” is a step in which a “ ‘tally clerk’ would
review all menus, input the appropriate information from the menus into the computer
system, and place the orders with the kitchen to prepare the foods required for the next
day’s meals.”
       5
         Typical of defendant’s approach on appeal is its complete disregard of plaintiff’s
controverting evidence while asserting as an established fact that “she made several
significant menu errors, such as allowing grapefruit juice on a diet that forbade
grapefruit.” If defendant persuades a jury of this fact, the finding will be entitled to the
presumption of correctness in any ensuing appeal. On appeal from summary judgment,
however, defendant’s assertions on this point are a legal nullity.

                                              10
       The e-mail also referred to a “coaching” on “consistent carb diets.” Again the
implication is that plaintiff was doing something wrong, though defendant makes no
attempt to explain the entry. The sole explanation comes from plaintiff, who declared,
“This alleged ‘coaching’ had nothing to do with any ‘mistake’ or ‘patient safety incident’
by me. Rather, it relates solely to Bandelier’s objection to a long-standing Hospital
policy . . . . On this day, I prepared a diabetic patient’s menu according to the long-
standing Hospital policy. . . . Bandelier took issue with how the diet staff (specifically
me) prepared diabetic menus. When I explained to Bandelier that I had prepared the
patient’s menu in accordance with the Hospital’s long-standing policy, she stated, ‘Oh, I
didn’t know that. But you are still wrong.’ I replied, ‘Well, if I am wrong, then the whole
diet office is wrong, because that is how I was trained by the dieticians.’ Ms. Bandelier
then stated that going forward we must insure that a diabetic patient is limited to 3-4
carbs per meal. I did not disagree with Ms Bandelier’s change to the Diet Office’s
practice, and followed it consistently thereafter. . . .”
       A trier of fact could reasonably find that other “coachings” were likewise
unrelated to any breach of existing performance standards but were reflective instead of
Bandelier’s introduction of new practices. Thus Bandelier cited plaintiff’s “fail[ure] to
stamp menus with the name of a drug (Warfarin) that affected what foods were allowed
on the patient’s menu.” But according to plaintiff, this reflected Bandelier’s “instituting a
new policy . . . that never existed before.” Similarly, Bandelier’s e-mail indicates that
plaintiff had to be “coached” about “[m]iss[ing] . . . allergies 3 times (patient safety).”
Again defendant chose not to favor the court with further explanation, apparently trusting
the lack of detail to create a durable impression of deficient performance. But according
to plaintiff this entry referred to her failure to stamp the word “allergy” on certain
menus—a step for which there was, again, no existing requirement. Instead, she
declared, the erstwhile practice was to address food allergies by specifying the foods the

                                               11
patient was required to avoid; thus the office “had stamps for ‘No Milk’, ‘No dairy
products’, ‘No milk to drink’ etc.”
       Other “coachings” could easily be viewed by a trier of fact as so trivial that their
recordation was more suggestive of persecution than of anything resembling legitimate
concern with performance. The entry about “soiled menus” might easily fall in this
category. Two other entries in the e-mailed list consist of bare allusions to a “dirty work
station.” Again plaintiff’s explanation for the entry stands uncontested: One incident
occurred when “before I went to lunch I took a clean and unused mask from my pocket
and placed it on my desk. . . . On the other occasion as I arrived to work I pulled my
gloves out of my pocket and put them on my desk. I had not even sat down yet when Ms.
Bandelier noticed my glove and told me to keep my area clean. Ms. Bandelier reminded
us all to keep our work stations clean as they were shared by others. I followed her
instructions and did not leave a dirty work station.”
       The last incident listed in Bandelier’s memo occurred in July 2008 and is
described only as “Lemon wedge on neutropenic diet.” No attempt has been made to
substantiate this incident, which plaintiff contends was entirely fabricated. She declared,
“Ms. Bandelier approached me in the Diet Office and stated, ‘I don’t know what patient it
is or what room number, but you allowed a lemon wedge on a patient’s menu.’[6] I would


       6
         The trial court erred when it sustained defendant’s hearsay objection to this
statement. The first test for hearsay is whether the extrajudicial statement is being
offered for the truth of the matter asserted. (Evidence Code section 1200, subd. (a).)
Here the matter asserted was that that plaintiff left a lemon wedge on a tray. Plaintiff
obviously did not offer the evidence to prove this assertion, but rather as evidence that
Bandelier had falsely accused her of the described conduct. A statement offered for such
a purpose can never offend the rule against hearsay.

        On appeal defendant does not defend the error induced by its meritless hearsay
objection, contending instead that the lemon wedge accusation is a “red herring,” and
plaintiff’s references to it “[i]nexplicabl[e],” because “Plaintiff received no discipline for
                                              12
not have allowed a lemon wedge on such a diet and in fact when she stated she did not
know who it was, I undertook to investigate the issue, found the only patient’s room with
that diet on the 6th floor and questioned the nurse . . . about the patient’s tray. The nurse
stated the patient in question was no longer neutropenic. Ms. Bandelier never showed me
the menu with the lemon wedge order, despite my request.” Although defendant’s
hearsay objection to the penultimate sentence was properly sustained, plaintiff’s
declaration nonetheless supports an inference that she investigated Bandelier’s accusation
and was unable to find any factual basis for it. That evidence tended to refute the
accusation.
              2. “Two Patient Identifier” Violations
       Several of the alleged performance deficiencies, including both of the written
warnings preceding plaintiff’s discharge, consisted of failures to strictly comply with the
“two patient identifier” procedure introduced by Bandelier. According to Bandelier, this
procedure required menu clerks to mark restricted-diet menus with the patient’s first and
last name and date of birth so that the person delivering the meal could use that
information to confirm the identity of the patient to whom it was delivered. The date of
birth was to be marked with a highlighter in order to flag the menu as a special one and to
make the information easier to find. Apparently this information was to be written not
only once on a menu sheet but three times, i.e., next to each meal. Plaintiff declared
without contradiction that the policy only applied to patients with certain medically
restricted diets, i.e., those with “dysphagi[a] [difficulty swallowing properly], bariatric
stage I and II, food allergies and drug interaction.”
       Plaintiff conceded that in the first few months after the policy’s adoption, she did
not always strictly conform to it, sometimes failing in particular to enter a patient’s first

the issue.” Bandelier herself cited this supposed incident in her memorandum, and by
reference in her declaration, as evidence of deficient performance.

                                              13
name or to mark the date of birth with a highlighter. However, she declared, “I have
personal knowledge that other Diet Staff (diet clerks, menu clerks and tally clerks) had
problems with and frequently failed to follow the ‘two patient identifier’ system as
required by Ms. Bandelier.” Bandelier acknowledged that plaintiff commented on the
pervasiveness of these errors by other workers, but declared that she “repeatedly advised
Ms. Cheal that if Diet Clerks or other employees made mistakes in their work, it was
Ms. Cheal’s responsibility to report those mistakes.” How Bandelier responded to
plaintiff’s reports is somewhat beside the point, though a trier of fact might find an
interesting discrepancy in the seeming fact that Bandelier hunted down plaintiff’s errors
on her own initiative, while leaving the errors of younger workers to be discovered and
reported, if at all, by others. The more pertinent question is whether defendant
established that plaintiff’s infractions of the policy exceeded the hospital’s norms—as
established, for instance, by the rate and severity of errors committed by other workers.
Defendant plainly failed to establish the absence of a triable issue of fact on this point. In
addition to plaintiff’s testimony—and Bandelier’s acknowledgment of plaintiff’s
contemporaneous reports—a tally clerk testified that in her estimation, another menu
clerk “made a lot of mistakes too”—probably more than plaintiff. There is no suggestion
that the identified clerk received anything like the disciplinary attention Bandelier
devoted to plaintiff.
       A factfinder could also conclude that Bandelier substantially exaggerated the
number and severity of plaintiff’s violations of the two patient identifier policy—or at
least that defendant failed to substantiate the number and severity claimed. Bandelier
declared that on April 8, 2008, plaintiff committed violations “on six different menus.”
According to plaintiff, however, the first two menus were not subject to the two patient
identifier procedure. The first involved a patient on a “Dental/Mech soft diet,” which
according to plaintiff, “is not considered a ‘special diet.’ ” The second involved a

                                             14
liquids-only diet which, according to plaintiff, required special handling obviating the
two patient identifier entries required for the restricted diets subject to the protocol.
Plaintiff concedes that on the third of the six menus, the two patient identifier
information, though present, lacks highlighting on “one of the three menus,” i.e., the
space for one of the three meals listed on the page. In other words, the required
information was presented—and properly highlighted—at two other points on the same
page.
        Plaintiff points out quite correctly that redactions on the next two menus render
them incompetent or at best ambiguous with respect to the claimed errors. One of them
bears an apparent sticky note with the handwritten legend, “No b-day [¶] No 1st name.”
However, on the copy in the record, what appears to be a rectangular redaction mark
appears at or near two of the three places where a date of birth would apparently be
entered. This supports an inference that the information was lacking, at most, from one
of the three redundant locations. On the next menu a sticky note contains the legend,
“Need 1st name,” but since the names have been entirely obliterated it is impossible to
tell whether the first name was missing from all three meals or only one meal. The last
menu bears a sticky note saying “No b-date,” and no obvious redactions where a
birthdate might appear. But as to it, too, plaintiff observes with some justice that given
defendant’s redactions, it is impossible to verify Bandelier’s characterization of the
document.
        In an attempt to fill this evidentiary vacuum, Bandelier declared that she had
“reviewed the color copies of the menus in my file, which contain the unredacted
patients’ names and show the absence of some highlighted birth dates to confirm that
these are the menus that correspond to this disciplinary action.” (Italics added.) This
proves at most that “some highlighted birth dates” were absent from one or more of the



                                              15
six menus, or more precisely, from one or more of the 18 places where this information
should have appeared.
       In any event there is no suggestion that plaintiff failed to observe the two patient
identifier protocol after June 8, 2008. The evidence thus supports an inference that, even
if she was slower to adapt to the protocol than other employees—a premise defendant has
failed to show is free of factual controversy—she had come into full compliance some
four months before her discharge.
                 3. Wrong Liquids Incident
       Plaintiff also raised a triable issue of fact whether the incident immediately
preceding her discharge constituted an instance of deficient performance. The more-or-
less undisputed facts concerning this incident appear to be these: A medical order was
issued on Friday, September 5, 2008, restricting the patient in room 310A to “pudding
thick” liquids. Plaintiff prepared the patient’s menus that day and the next day, which
covered meals on September 6 and 7. There is no competent evidence that either of these
menus was in any manner deficient.
       On Monday, September 8, a speech therapist apparently reported to Bandelier that
she had observed “honey thick” liquids on the patient’s tray, instead of the “pudding
thick” liquids to which the patient was restricted. Assuming this reflected an error in the
patient’s menu, the menu would have been prepared the previous day by one Rebecca.
Several hours after learning of the matter, and near the end of the shift, Bandelier went to
the menu office, where plaintiff was still working on menus for the next day’s meals.
Bandelier found the menu for room 310A, and saw that it had been stamped “Thick
Liquid (honey consist.),” with no notation of the “pudding thick” restriction. She showed
the menu to plaintiff, along with the nutrition order restricting the patient to pudding
thick liquids.



                                             16
       Apart from these facts, the parties’ versions and interpretations of events diverge
materially. First, a conflict exists with respect to what the speech therapist told Bandelier
concerning the erroneous liquids she apparently observed. According to Bandelier, the
therapist told her that the patient had been fed the wrong liquids “over the previous
weekend” and that “the improper thickness of the liquid contributed to a fluid build-up in
the patient’s lungs and aggravated her medical condition.”7 The speech therapist,
however, testified in deposition that while she might have told Bandelier the patient had
“gunk in her lungs,” that was a medical condition predating the dietary restriction and not
something she attributed, or could have attributed, to any error in feeding.8 Nor is there

       7
         The trial court sustained a hearsay objection to these statements, but the only
proper effect of that objection would be to prevent the admission of Bandelier’s
statements as proof of the matters supposedly reported by the speech therapist. Those
statements remained admissible and highly relevant to support an inference that
Bandelier did not accurately record or relate what she had actually been told.
       8
          Defendant objected successfully to the speech therapist’s deposition testimony
on the ground that it was irrelevant—an assertion we emphatically reject. Bandelier’s
declaration recapitulates for nearly three pages her investigation of the original supposed
error, and attaches and ratifies another 19 pages of contemporaneous documentation.
These accounts include the repeated attribution of statements to the speech therapist to
the effect that the patient had in fact been fed the wrong liquid, that this had gone on all
weekend, that the patient had inhaled some of this material, and that medical
complications had resulted. It is true that Bandelier then purported to disclaim any
reliance on these materials, averring that “although it was important for me as a manager
to understand what had happened with the patient over the weekend, I did not attribute
any menu-related error by Ms. Cheal other than on September 8, 2008.” But this
disclaimer was disingenuous to say the least. On appeal defendant continues to assert as
a fact that the patient “had been given ‘honey-thick’ fluids all weekend,” and that this had
“contributed to a fluid build-up in the patient’s lungs,” “aggravat[ing] her medical
condition.” A party cannot open the door to an issue in an effort to portray events in a
particular light and then slam the door shut on his opponent merely by asserting that he
does not really place any reliance on the matters thus introduced. Having suggested that
plaintiff bore responsibility for a series of injurious errors, defendant could not exclude,
on relevance grounds, controverting evidence. The trial court erred in allowing itself to
be trifled with in this manner.

                                             17
any evidence, other than Bandelier’s account, that she told Bandelier the patient had
actually ingested any improper food. She denied telling Bandelier anything about what
the patient might have eaten over the weekend. According to Bandelier, the therapist told
her that the nurse responsible for the patient had said “that the ‘honey thick’ liquids
presented on the patient’s tray on the morning of September 8th were the ‘same as what
the patient had been getting all weekend.’ ” But the nurse supposedly named by the
therapist, when questioned, disclaimed any memory of the patient.9
       In any event there was ample competent evidence that plaintiff committed no
menu errors on the weekend of September 5-7. She declared without contradiction that
she correctly prepared the patient’s menu on September 5 and 6. On at least one of those
days, a tally clerk recalled seeing a menu correctly marked by plaintiff with the legend
“pudding thick.” If an erroneous menu was prepared on September 7—affecting the
meals served on September 8—it was prepared by Rebecca. Although defendant made
some attempt to imply that plaintiff might bear some responsibility for the posited error
by Rebecca, that suggestion was wholly ineffectual to sustain a summary judgment.10

       9
          The nurse testified in deposition that according to his timecards, he had not
worked in the wing including room 310A on the weekend of September 5-7. The trial
court sustained objections to this testimony on the ground that it constituted improper
secondary evidence of the contents of a writing. It is true that the witness seemed to be
testifying more about the contents of the timecards than about his own knowledge and
recollection of events. But with a proper foundation, the timecards themselves would
presumably be admissible either as business records or as past recollection recorded. We
do not believe a curable objection going merely to the form of evidence should be
allowed to play a dispositive role in securing summary judgment. It benefits no one but
the original defendant to dismiss a substantively meritorious action for damages only to
generate a new action for legal malpractice.
       10
          Bandelier declared that Rebecca had been trained by plaintiff, apparently
implying that any errors by the former were attributable to the latter. Apart from the
questionable logic on which this implication rests, plaintiff declared that she was
responsible for only two of Rebecca’s six days of relevant training. Bandelier also
declared that when questioned about the September 7 menu, Rebecca said she did not
                                             18
       It follows that if any error was to be attributed to plaintiff with respect to room
310A—based on this record—it had to rest on the premise that plaintiff prepared an
erroneous menu on Monday, September 8. As to that issue, plaintiff raised a triable issue
by asserting that she had not yet finished with the menu when Bandelier intervened in its
preparation. Plaintiff declared, “Because I had not yet completed my ‘review’ process of
all menus, I had not yet written ‘pudding’ by the ‘thick’ stamp, which was my custom
and practice. It is important to note that the Hospital does not have a ‘pudding thick’
stamp, so we use the ‘honey thick’ stamp cross[,] out honey[,] and write ‘pudding’ when
appropriate. As my regular practice was to go over all menus before ending my shift, I
had not yet completed my review and menu preparation. Thus, I had not had the
opportunity yet to cross out the word ‘honey’ and hand write ‘pudding’ next to the thick
stamp just as I did on this patient’s menus for September 5 and 6.”11 (Emphasis omitted)

know how to prepare a “pudding thick” menu and that “if she had not known what to do,
she would have copied the menu from the day before.” This assertion on its face grounds
two conflicting but equally likely inferences: that the September 6 menu was in error, or
that the September 7 menu was not in error. Indeed there is no direct proof that any of
the menus for room 310A contained an error; it is simply assumed that the menu prepared
on September 7 was in error because the wrong food was, reportedly, delivered to the
room on September 8. But Bandelier’s own investigation pointed to several other
potential causes for this mishap, including a “confusing” system of classifying thickness
restrictions, and ignorance among at least some kitchen workers on the distinctions.
Indeed Bandelier had originally “figured the kitchen staff made the error,” but after
investigating was “not so sure” because it appeared that many clinical-side workers were
similarly confused or ignorant. At least two of them reported that they “did not know the
correct way to modify a pudding thick diet order.” At the same time, the hospital’s own
record-keeping system, or lack thereof, made it impossible to ascertain the cause of the
supposed error. As Bandelier herself wrote, “I have no way of knowing if this patient’s
menu was or was not modified correctly before today. We have a paper system in the
diet office—once the menu leaves, it’s gone forever unless someone on the floor saves it
and sends it back to the diet office.” The menu most at issue in the supposed feeding
error—the one prepared on September 7—was “long gone.”
       11
          If the distinction between “pudding thick” and “honey thick” was as critical to
patient safety as defendant claims, it seems remarkable that defendant had not provided a
                                             19
       Bandelier went to great lengths at the time, and defendant goes to great lengths
now, to discredit plaintiff’s statements on this point. But it is not the office of summary
judgment to weed out claims based on judges’ doubts about the veracity of supporting
evidence. We find nothing in the record rendering this testimony so intrinsically
unworthy of belief that a trier of fact could not credit it.
       If the menu was still awaiting final review, as plaintiff insists, then the features
pounced upon by Bandelier had not ripened into an actual defect. A factfinder could so
conclude. After all, so far as the record shows, plaintiff had properly prepared the same
patient’s menus on two prior days. If her testimony about her work procedures is
believed—and as noted, we see no basis to hold that a factfinder could not believe it—
then this was not an instance of deficient performance.12
              4. Conceded Mistake
       Plaintiff concedes making one serious error under Bandelier’s supervision: On
January 23, 2008—eight-plus months before her discharge—she wrote on a patient’s
menu that the patient was restricted to “semi-thin” liquids when in fact the patient had
been restricted to thick liquids. Bandelier gave her an “oral counseling” reflected in a
written memorandum placed in plaintiff’s file. As discussed above, however, a trier of
fact could conclude that under defendant’s own written policies, the occasional
commission of such errors fell within the norm of acceptable performance. Defendant

“pudding thick” stamp to the menu office, thereby eliminating the workaround described
by plaintiff, the hazards of which seem obvious.
       12
          Bandelier made much of the fact, as defendant continues to do, that when
confronted with the supposedly defective menu, plaintiff said, “I think I did it right last
time.” Defendant views this statement as an implied concession that the September 8
menu was in error. But according to plaintiff, she was merely pointing out to Bandelier,
quite reasonably, that she had correctly prepared menus for the same patient on two
previous days. The correct interpretation of plaintiff’s words is obviously fraught with
issues that only a trier of fact can resolve.

                                               20
made no attempt to demonstrate that similar errors were not made by other, younger
employees at similar or greater rates.
          A factfinder could conclude that, apart from this one error eight months before her
discharge, plaintiff exhibited no significant failures of competence while under
Bandelier’s supervision. Since she had up to that time always been found to have
rendered satisfactory performance, a jury could find that Bandelier’s list of supposed
deficiencies had more to do with Bandelier’s attitude toward plaintiff than with plaintiff’s
actual performance. Plaintiff presented ample evidence that her performance was in fact
satisfactory, including defendant’s own policies indicating that, at worst, she committed
far fewer errors than might be anticipated, and deemed acceptable, in one performing her
duties.
          We therefore cannot accept the trial court’s conclusion that “As Plaintiff made
several mistakes on menus between January and May in 2008, Plaintiff fails to show she
performed her job in a satisfactory manner.” The record does not show “several errors”
as a matter of law, and it does not show that some number of errors—even “several”—
necessarily fell below the hospital’s standards of performance.
          We turn to the question whether the judgment can be sustained on another ground.
   III.      Nondiscriminatory Reason vs. Discriminatory Animus
          A. Introduction
          The trial court adopted a second rationale in support of summary judgment: that
(1) defendant “establishe[d] a legitimate, nondiscriminatory reason for its actions,” and
(2) plaintiff failed to “produce substantial evidence that Defendant’s stated reasons were
untrue or pretextual, or that Defendant acted with a discriminatory animus, such that a
reasonable trier of fact could conclude that Defendant engaged in intentional
discrimination or other unlawful action. [Citation; record citations.]” (Fn. omitted.)
This was a reference to the second and third stages of the McDonnell Douglas/Guz

                                               21
burden-shifting process: If the plaintiff makes a prima facie showing—as we have found
plaintiff could do here at trial—“the burden shifts to the employer to rebut the
presumption by producing admissible evidence, sufficient to ‘raise[] a genuine issue of
fact’ and to ‘justify a judgment for the [employer],’ that its action was taken for a
legitimate, nondiscriminatory reason. [Citations.]” (Guz, supra, 24 Cal.4th at pp. 355-
356.) Legitimate reasons are those “that are facially unrelated to prohibited bias, and
which, if true, would thus preclude a finding of discrimination. [Citations.]” (Id. at
p. 358, fn. omitted.) The employer’s reasons “need not necessarily have been wise or
correct,” so long as they were not discriminatory. (Ibid.) Such a showing by the
employer rebuts the presumption of unlawful discrimination, requiring the plaintiff-
employee to come forward with evidence that the challenged treatment was in fact the
product of an unlawful discriminatory motive. (Reid v. Google, supra, 50 Cal.4th 512,
520, fn. 2.)
       Here the reason defendant offered for plaintiff’s discharge was the same one we
have already examined: that plaintiff was performing her job in an unsatisfactory
manner. As we have already concluded, the record presents triable issues of fact as to
whether this was actually the case. However, the question here is slightly different: Not
whether a nondiscriminatory ground for discharge existed in fact, but whether defendant
discharged plaintiff on the basis of a genuine belief that such a justification existed. As
noted above, the relevance of a finding in defendant’s favor is that it dispels the
presumption of discrimination and requires plaintiff to come forward with additional
evidence supporting an inference that her discharge was actually the result of unlawful
discrimination. That—and not “pretext”—is the fundamental question: “The central
issue is and should remain whether the evidence as a whole supports a reasoned inference
that the challenged action was the product of discriminatory or retaliatory animus. The
employer’s mere articulation of a legitimate reason for the action cannot answer this

                                             22
question; it can only dispel the presumption of improper motive that would otherwise
entitle the employee to a judgment in his favor. Thus, citing a legitimate reason for the
challenged action will entitle the employer to summary judgment only when the
employee’s showing, while sufficient to invoke the presumption, is too weak to sustain a
reasoned inference in the employee’s favor.” (Mamou, supra, 165 Cal.App.4th 686, 715;
see Reeves, supra, 121 Cal.App.4th 95, 112, fn. 11 [criticizing cases in which “the
‘pretext’ tail wags the whole anti-discrimination dog”].)
       B. Confession of Bias
       Here we think the many evidentiary conflicts and uncertainties about the litany of
accusations lodged against plaintiff by Bandelier go far toward casting the legitimacy of
the cited justification in doubt and supporting in its stead an inference of discriminatory
animus. In addition, however, plaintiff presented another smoking gun in the declaration
of Diana Hendry, a former friend of Bandelier’s, who averred that Bandelier once
confessed to her that she favored younger and pregnant workers, and that she was
concerned about this treatment being noticed. According to Hendry, “One evening when
I was at Ms. Bandelier’s house for dinner, she said to me, ‘We shouldn’t have lunch
anymore or talk socially at work . . . People are starting to notice I’m favoring the
younger and pregnant ones.’ ” (Ellipsis in original, italics added.)
       If this statement was admissible, it provided an ample basis for a finding that
Bandelier’s treatment of plaintiff had nothing to do with genuine deficiencies in
plaintiff’s work and everything to do with discriminatory animus against older workers.
However the trial court sustained a hearsay objection to this averment, declaring it
“double hearsay,” in that it consists of “Hendry’s recitation of what Bandelier told her for
the truth of the out of court statements.” This characterization is accurate as far as it
goes; Hendry’s declaration was itself hearsay, and Bandelier’s statement to her was thus
hearsay within hearsay. (See Evid. Code, § 1200, subd. (a).) The question is thus

                                              23
whether each “layer” of hearsay is dispelled by a hearsay exception. The first layer
certainly is: written declarations under penalty of perjury are admissible in motion
practice despite their hearsay character. (Code Civ. Proc., §§ 2009, 2015.5.) Indeed the
summary judgment statute explicitly contemplates reliance on declarations both in
support of and opposition to the motion. (Code Civ. Proc., § § 437c, subd. (b).)
       The second layer—Bandelier’s statements to Hendry—present a more genuine
question. Plaintiff characterizes them as “admissions” or “party admissions,” citing
Evidence Code section 1222, which codifies an exception for statements by a person
authorized to speak for a party. It is far from clear, however, that Bandelier could be
found to have been authorized to state to a coworker that she was discriminating against a
protected class of employees. (See O’Neill v. Novartis Consumer Health, Inc. (2007) 147
Cal.App.4th 1388, 1403 [no error in exclusion of meeting minutes signed by Director of
Regulatory Affairs, in absence of further evidence that he had authority to speak for
company]; Morgan v. Regents of University of Cal. (2000) 88 Cal.App.4th 52, 70
[statements by human resources employees concerning futility of applications for rehire
were not vicarious admissions where no evidence of authority in that “none of the
individuals under discussion were involved in the decisions not to rehire appellant”]; cf.
O’Mary v. Mitsubishi Electronics America, Inc. (1997) 59 Cal.App.4th 563, 570-574
[holding admissible vice president’s statement to managers that director said company
wanted to replace managers over 40].)
       A more colorable ground for treating Bandelier’s statements as vicarious
admissions might be found in Evidence Code section 1224 (§ 1224), which makes
admissible, against a party to litigation, statements by a person on whose breach of duty
that party’s liability may depend.13
       13
           “When the liability, obligation, or duty of a party to a civil action is based in
whole or in part upon the liability, obligation, or duty of the declarant, or when the claim
or right asserted by a party to a civil action is barred or diminished by a breach of duty by
                                             24
       However, we need not determine whether Bandelier’s reported statements to
Hendry are admissible as authorized or vicarious admissions, for we have concluded that
they were admissible as declarations against Bandelier’s interest. Under Evidence Code
section 1230 (§ 1230), evidence of an extrajudicial statement is admissible over a hearsay
objection if “the statement, when made, was so far contrary to the declarant’s pecuniary
or proprietary interest, or so far subjected him to the risk of civil or criminal liability, . . .
or created such a risk of making him an object of hatred, ridicule, or social disgrace in the
community, that a reasonable man in his position would not have made the statement
unless he believed it to be true.” (§ 1230.)
       A statement by Bandelier to a then-friend that she “favored” younger employees—
and thus disfavored (discriminated against) older employees—was antithetical to her
“pecuniary” interests in that, if publicly known, it would expose her employer to liability
and jeopardize her own present and future employment. Although we have found no
apposite California decision, a leading federal case held admissible, as a statement
against interest, a worker’s statement to fire investigators that he and some coworkers had
entered their employer’s premises after hours and had been smoking there not long before
an early morning fire. (Gichner v. Antonio Troiano Tile & Marble Co. (D.C. Cir. 1969)
410 F.2d 238, 242 (Gichner), cited in House Comm. on Judiciary, Fed. Rules of Evid.,
H.R.Rep. No. 650, 93d Cong., 1st Sess., p. 16 (1973); 1974 U.S.Code Cong. & Ad.News
7075, 7089.) Judge Wright wrote that “[a] statement is against pecuniary and proprietary
interest when it threatens the loss of employment, or reduces the chances for future
employment, or entails possible civil liability.” (Id. at p. 242.) The worker’s “admission
that he had been there after hours, for a purpose unrelated to his employment, and while


the declarant, evidence of a statement made by the declarant is as admissible against the
party as it would be if offered against the declarant in an action involving that liability,
obligation, duty, or breach of duty.” (§ 1224.)

                                                25
there did something which may have caused the destruction of his employer’s stock in
trade, reflects on his responsibility and trustworthiness, and can reasonably be said to
jeopardize his standing with his employer.” (Ibid.)
       A supervisor’s statement that she “favors” one class of employees, potentially at
the expense of a protected class, creates a similar risk of future economic loss. The
California Supreme Court has emphasized the career hazards faced by a discriminating
supervisor as a justification for holding such persons immune from civil liability for such
conduct. In Reno v. Baird (1998) 18 Cal.4th 640, 654-655, the court rejected a criticism
that immunity would amount to a “ ‘free pass’ ” to the offending supervisor, stating,
“ ‘An employer subjected to well-founded claims of employment discrimination as a
result of an employee’s intentional acts of discrimination is not likely to look favorably
upon the offending employee. To the contrary, the employer, to protect its own interests
and to avoid further liability, almost certainly will impose some form of discipline upon
the offending employee. That discipline may include a ‘free pass’ to the unemployment
line, a result that would seem particularly likely if the employee engages in repeated acts
of intentional discrimination against fellow employees.’ ” (Reno v. Baird (1998) 18
Cal.4th 640, 654-655, quoting Lenhardt v. Basic Institute of Technology, Inc. (8th Cir.
1995) 55 F.3d 377, 381.) The court returned to this point in rejecting a parallel argument
that its holding would reduce the effectiveness of the antidiscrimination statutes by
allowing supervisors to “escape punishment” for discriminatory conduct: “Supervisors
guilty of engaging in unlawful discrimination, and thus causing their employers to incur
monetary liability, will often suffer demotion or unemployment. Their reputation with
potential future employers will also be affected.” (Reno v. Baird, supra, at p. 662.)
       We think Bandelier’s statement to Hendry sufficiently jeopardized her career
prospects to be found against her pecuniary interests for purposes of a hearsay objection.



                                             26
It may also be admissible as a declaration against legal interest, i.e., as exposing her to
civil liability.
        Remarkably, we have found no published California cases applying the “risk of
civil . . . liability” branch of the exception in section 1230. There are many cases
applying the exception for statements exposing the declarant to criminal liability, but
they arise in the context of criminal prosecutions, and having reviewed a number of them
we believe their holdings should be relied upon with caution in the civil context. They
typically arise in one of two situations: either the prosecution seeks to introduce an
absent declarant’s statement that also incriminates the defendant, or the defendant seeks
to introduce such a statement to show that a third party and not himself is the perpetrator
of an offense. Both of these situations raise a number of complications not present in
civil litigation. These include the privilege against self-incrimination; the right to
confront adverse witnesses; the ease with which evidence of incriminating statements by
absent declarants may be manufactured; the relative ineffectuality, in many criminal
prosecutions, of the threat of a perjury prosecution as a deterrent to false testimony; and
the potential for a miscarriage of justice if credible evidence of third-party culpability is
categorically excluded. Considerations like these have led courts to require particularized
indications of trustworthiness where an extrajudicial statement is offered as a declaration
against penal interest. (See People v. Duarte (2000) 24 Cal.4th 603, 610-611.) These
considerations are largely absent in the context of civil litigation.
        With this caveat, however, we do find some guidance in those cases to the extent
that they recognize that to come within the exception a statement need not wholly confess
guilt; it need only be “ ‘distinctly against [the declarant’s] interest.’ ” (People v. Traylor
(1972) 23 Cal.App.3d 323, 331, quoting 5 Wigmore, Evidence (3d ed. 1940) § 1457,
pp. 262-263.) Similarly, the court in Gichner, supra, 410 F.2d at page 242, found that the
statement there sufficiently exposed the declarant to civil liability, notwithstanding that

                                              27
the declarant “only stated that [he and his companions] had been smoking, not that they
had been carelessly smoking.” The court wrote, “[I]t is not necessary for the statement to
include every aspect of negligence; it is enough if the statement could reasonably provide
an important link in a chain of evidence which is a basis for civil liability . . . . In the
circumstances of this case, the admission by Faulds that he had been smoking shortly
before the fire does not seem so remote or tenuous that it was unlikely to entail his
possible civil liability.” (Id. at pp. 242-243, fn. omitted.)
       Here a statement by Bandelier that she had been “favoring pregnant and younger
[workers]” had a distinct tendency not only to jeopardize her career but to build a case
against her personally for workplace harassment, and perhaps other torts. As already
noted, she was immune from liability for engaging in most discriminatory employment
practices. (Reno v. Baird, supra, 18 Cal.4th at p. 663; Jones v. Lodge at Torrey Pines
Partnership (2008) 42 Cal.4th 1158, 1173.) But her immunity did not extend to claims of
discriminatory harassment, for which the Legislature has unmistakably imposed personal
liability on individual workers.14 (Gov. Code, § 12940, subd. (j)(3).) A confession of
discriminatory animus against older workers would be highly detrimental in defending a
harassment claim. Nor was such a claim a remote possibility. In a letter to hospital
administrators, plaintiff accused Bandelier of a “vendetta” against her, though without
linking it explicitly to age discrimination.15 A confession by Bandelier that she favored

       14
          In doing so the Legislature overturned Carrisales v. Department of Corrections
(1999) 21 Cal.4th 1132, 1134, 1140, which had extended immunity to nonsupervising
coworkers for harassment under FEHA. This left only the question, which the court
expressly left open, whether the cloak of immunity would also be cast over supervisory
employees. (Id. at p. 1138, fn. 3.) Before the court had an occasion to reach that
question, the Legislature intervened, declaring that any coworker may be liable for
workplace harassment. (Gov. Code, § 12940, subd. (j)(3), enacted by Stats. 2000,
ch. 1049, § 7.5, p. 7717.)
       15
          The letter, sent on September 11, 2008, chronicled a number of instances of
unfair and disparate treatment at Bandelier’s hands. It referred to one exchange in which
                                               28
younger workers would go far toward making out a cause of action against her
personally.
       We also note that Bandelier’s statement to Hendry, if actually made, appears
highly reliable. Certainly no one was in a better position than Bandelier to know whether
she had been “favor[ing] younger and pregnant” employees. The utterance took place in
a purely private, personal setting. No motive to fabricate has been suggested. Courts,
including this one, have found a strong assurance of trustworthiness in the circumstance
that a statement was made in a “ ‘conversation . . . between friends in a noncoercive
setting that fosters uninhibited disclosures.’ ” (People v. Tran (2013) 215 Cal.App.4th
1207, 1217, quoting People v. Greenberger (1997) 58 Cal.App.4th 298, 335, and citing
People v. Cervantes (2004) 118 Cal.App.4th 162, 174-175.) Further, the statement’s
evident purpose—so far as this record shows—was to enlist Hendry’s cooperation in
concealing Bandelier’s favoritism. Such a motivation would seem to bolster the against-
interest aspect by suggesting that Bandelier was conscious of the damaging potential her
favoritism, if established, could have.
       We conclude that for purposes of summary judgment, at least, the statement in
question was admissible as a declaration against interest. To the extent the question
involved any discretion, the trial court’s implied determination to the contrary was an
abuse of discretion. As we observed at the outset, in ruling on motions for summary
judgment courts are to “ ‘liberally construe the evidence in support of the party opposing
summary judgment and resolve doubts concerning the evidence in favor of that party.’ ”
(Conroy v. Regents of University of Cal. (2009) 45 Cal.4th 1244, 1249-1250, quoting

Bandelier warned plaintiff that certain conduct of which she accused plaintiff could be
considered harassment. Plaintiff wrote, “I said to Kim, ‘you mean like you are doing to
me now?’ ” In her declaration Bandelier denied that she was aware of plaintiff’s specific
complaints to management, but she acknowledged in deposition that she knew of a
complaint through the union about “ongoing harassment in nutrition services.”

                                            29
Yanowitz v. L’Oreal USA, Inc. (2005) 36 Cal.4th 1028, 1037; see Stationers Corp. v. Dun
& Bradstreet, Inc. (1965) 62 Cal.2d 412, 417 [“In examining the sufficiency of affidavits
filed in connection with the motion, the affidavits of the moving party are strictly
construed and those of his opponent liberally construed, and doubts as to the propriety of
granting the motion should be resolved in favor of the party opposing the motion.”].)
       The order granting summary judgment rested entirely on two propositions:
(1) Plaintiff had failed to raise a triable issue of fact with respect to whether she had
performed her job competently; and (2) plaintiff had failed to raise a triable issue of fact
in controversion of defendant’s claim that she was fired for perceived performance
problems and not as the result of discriminatory animus. We have concluded that neither
of these premises can be sustained on this record.
                                        DISPOSITION
       The judgment is reversed.




                                              30
                                 ______________________________________
                                            RUSHING, P.J.




WE CONCUR:




____________________________________
           ELIA, J.




____________________________________
           GROVER, J.




Cheal v. El Camino Hospital
H036548




                                   31
Trial Court:                                  Santa Clara County Superior Court
                                              Superior Court No.: CV141348


Trial Judge:                                  The Honorable
                                              Mark H. Pierce



Attorneys for Plaintiff and Appellant         Kastner Kim
Carol Cheal:                                  Eric C. Kastner
                                              J. Philip Martin




Attorneys for Defendant and Respondent        Fitzgerald Abbott & Beardsley,
El Camino Hospital:                           Sarah E. Robertson
                                              Mark A. Delgado




Cheal v. El Camino Hospital
H036548


                                         32
