
757 N.E.2d 515 (2001)
325 Ill. App.3d 399
258 Ill.Dec. 826
7-ELEVEN, INC., formerly known as The Southland Corporation, Petitioner-Appellant,
v.
K. Musley DAR, Respondent-Appellee.
No. 1-99-2788.
Appellate Court of Illinois, First District, Third Division.
September 5, 2001.
Rehearing Denied October 22, 2001.
*517 Michael J. Wall, John D. Silk, Rothchild, Barry & Myers, Chicago, for Appellant.
Jacqueline A. Criswell, Durga Bharam, Tressler, Soderstrom, Mahoney & Priess, Chicago, for Appellee.
Presiding Justice HALL delivered the opinion of the court:
On March 30, 2001, this court issued its opinion in the above-entitled case. See 7-Eleven, Inc. v. K. Musley Dar, 321 Ill. App.3d 560, 254 Ill.Dec. 924, 748 N.E.2d 642 (2001). In that opinion, inter alia, we held that damages could be awarded for the breach of the implied covenant of good faith and fair dealing, but based upon other grounds, we ordered the trial court to vacate the arbitration award in this case and to order a rehearing before the arbitrator.
On July 31, 2001, our supreme court, in the exercise of its supervisory authority, entered an order directing this court to vacate its judgment in the above-entitled case and to reconsider our opinion in light of its decision in Voyles v. Sandia Mortgage Corp., 196 Ill.2d 288, 256 Ill.Dec. 289, 751 N.E.2d 1126 (2001).
Pursuant to that order, we vacate our judgment in this case and reconsider the merits of this case insofar as they are impacted by Voyles.
The petitioner, 7-Eleven, Inc., formerly known as The Southland Corporation, appeals from an order of the circuit court of Cook County denying its motion to vacate an arbitration award to the respondent, K. Musley Dar, and confirming the award to the respondent.
The petitioner owns and franchises 7-Eleven stores. On January 21, 1983, the petitioner and the respondent entered into a "Store Franchise Agreement" (agreement) *518 under which the respondent would lease a 7-Eleven store and equipment from the petitioner. The agreement provided in pertinent part as follows:
"7. Term. The license, lease, and continuing obligations of the parties shall begin on the Effective Date and continue for a term expiring on the earlier of 15 years or the end of 7-Eleven's leasehold rights as specified in Exhibit A, unless sooner terminated or extended."
Exhibit A provided in pertinent part as follows:
"The present term (remainder of primary term or current extended term) of the master lease expires on 31st day of December, 1990. 7-ELEVEN has no obligation to renew or exercise any option to extend the master lease, but if the master lease is renewed or extended by 7-ELEVEN, the term of the Agreement shall then last until the earlier of the end of 7-ELEVEN's then current leasehold rights or 15 years after the Effective Date."
On February 6, 1989, the parties entered into "YEAR 2000 AMENDMENT" to their original agreement. The amendment provided in pertinent part as follows:
"(1) TERM; 7-ELEVEN Charge.
(a) Term. The term of the Agreement shall be extended to expire on August 31, 2000, unless earlier terminated as set forth below or pursuant to the terms of the Agreement[.]"
The amendment went on to provide as follows:
"(2) TERMINATIONLoss of Leasehold Rights, Etc. This Agreement will terminate prior to the expiration of its term upon the loss of 7-ELEVEN's Leasehold Rights, a condemnation or transfer in lieu of condemnation which results in 7-ELEVEN's determination not to continue the Store as a 7-Eleven store, casualty damage to the Store building or Equipment which cannot reasonably be repaired or replaced within 30 calendar days, or closing of the Store required by law if such closing was not the result of a violation by 7-ELEVEN."
The petitioner leased the property, which was subleased to the respondent, under the terms of a master lease, from The Southland Employees Trust. A modification to the master lease provided an option whereby the petitioner could extend the lease, which expired on December 31, 1990, for two periods, not to exceed five years each. The petitioner exercised the first option but not the second. Accordingly, the master lease expired on December 31, 1995.
On February 20, 1995, the respondent was notified by the petitioner that it was not renewing the master lease for the real estate and that, therefore, the parties' agreement would terminate on December 31, 1995. The respondent filed a demand for arbitration as provided for in the parties' agreement.
The arbitrator denied the petitioner's motion to dismiss count III of the respondent's second revised complaint in which the respondent alleged that the petitioner's failure to renew the lease amounted to wrongful termination. Inter alia, the arbitrator rejected the petitioner's argument that the wrongful termination count was time-barred because it was not filed within 10 days of the notification of termination as required under the arbitration provision in the agreement. The arbitrator determined that because the agreement provided a shorter limitations period than did the Illinois Franchise Disclosure Act of 1987 (815 ILCS 705/27 (West 1998)) (Act), it was ineffectual.
On December 24, 1998, the arbitrator granted the respondent's claim for wrongful *519 termination and awarded him $195,720. The arbitrator also granted two of the respondent's claims for breach of good faith and fair dealing and awarded $5,000 on each claim. Additionally, the arbitrator ordered the petitioner to provide the respondent with final account statements and to pay to the respondent sums due him in connection with other alleged breaches of the agreement.
On March 24, 1999, the petitioner filed a petition to vacate the arbitration award. The respondent filed a motion to confirm the award and to strike the petition to vacate the award. The circuit court denied the petition to vacate and granted the petition to confirm the award.
On appeal, the petitioner raises the following issues: (1) whether the arbitrator exceeded his authority and/or committed gross error when he determined that the respondent did not waive his right to arbitration when he filed for arbitration after the time period for filing such a demand had expired pursuant to the agreement; (2) whether the arbitrator exceeded his authority and/ or committed gross error when he determined that the franchise agreement was wrongfully terminated; (3) whether the arbitrator exceeded his authority and/or committed gross error when he awarded damages for breach of the covenant of good faith and fair dealing; and (4) whether the arbitrator exceeded his authority and/or committed gross error when he failed to identify a specific amount of damages owed on certain claims.
Arbitration awards should be construed, whenever possible, so as to uphold their validity. Ure v. Wangler Construction Co., 232 Ill.App.3d 492, 496, 173 Ill.Dec. 785, 597 N.E.2d 759, 762 (1992). There is a presumption that the arbitrator did not exceed his or her authority. Ure, 232 Ill.App.3d at 496, 173 Ill.Dec. 785, 597 N.E.2d at 762. If an award is within the submission and contains the honest decision of the arbitrator, after a full hearing, a court will not set it aside for error of law or fact. Ure, 232 Ill.App.3d at 496, 173 Ill.Dec. 785, 597 N.E.2d at 762. However, if all fair and reasonable minds would agree that the construction of the contract made by the arbitrator was not possible under a fair interpretation of the contract, then the court is bound to vacate or refuse to confirm the award. See Rauh v. Rockford Products Corp., 143 Ill.2d 377, 391-92, 158 Ill.Dec. 523, 574 N.E.2d 636, 643 (1991).
At the outset, the respondent points out that the agreement between the parties provided that if the arbitrator's decision was within the scope of his authority under the agreement, it was final and binding on the parties and that, with the exception of enforcement proceedings, judicial action was waived. The petitioner responds that, under the agreement, it did not waive its right to challenge the award based upon errors of the arbitrator that resulted from the arbitrator exceeding his authority. Therefore, in the absence of a finding by this court that the arbitrator exceeded his authority, the petitioner has waived its right to raise error as a basis for vacating the award in this case.
We now turn to the issues raised by the petitioner in this appeal.
The petitioner contends, first, that the arbitrator exceeded his authority when he determined that the respondent did not waive his right to arbitration.
The agreement in this case required the parties to submit to arbitration any controversy relating to the agreement that the parties "cannot mutually resolve." The agreement provided as follows:

*520 "A demand for arbitration: if based in whole or part on wrongful termination, shall be filed with the [American Arbitration Association] within 10 days after a 30 day or longer notice of termination is issued or prior to any other notice of termination becoming effective."
There is no dispute that the respondent failed to comply with the above notice provision.
In denying the petitioner's motion to dismiss the wrongful termination count, the arbitrator relied on the fact that the Act provided a longer limitations period than was provided in the parties' agreement and concluded that the Act controlled. Although not specifically stated as such, the basis for that conclusion appears to be contained in section 41 of the Act, which provides as follows:
"Any condition, stipulation, or provision purporting to bind any person acquiring any franchise to waive compliance with any provision of this Act or any other law of this State is void." 815 ILCS 705/41 (West 1998).
In support of the arbitrator's denial of the motion to dismiss, the respondent argues that questions involving contractual time limitations are for the arbitrators, not the courts, to decide. Board of Education of Posen-Robbins School District No. 143 ½ v. Daniels, 108 Ill.App.3d 550, 555, 64 Ill. Dec. 98, 439 N.E.2d 27, 31 (1982). In that case, the reviewing court pointed out that such decisions usually require construing the contract in light of the customs and practices of the industry, a task peculiarly within the competence of the arbitrator. Daniels, 108 Ill.App.3d at 555, 64 Ill.Dec. 98, 439 N.E.2d at 31. In addition, because the parties had bargained for the arbitrator's construction of the agreement, the court would not overrule the arbitrator's decision because its interpretation differed from that of the arbitrator. Daniels, 108 Ill.App.3d at 555, 64 Ill.Dec. 98, 439 N.E.2d at 31.
However, in the instant case, the arbitrator was not construing the limitations period in the context of the agreement of the parties. Instead, the arbitrator found, as a matter of law, that the limitations period in section 27 of the Act controlled over the notice limitation period in the agreement.
The petitioner argues that the arbitrator's conclusion that the Act controlled over the notice provision in the agreement is incorrect. Section 27 of the Act provides as follows:
"No action shall be maintained under Section 26 of this Act to enforce any liability created by this Act unless brought before the expiration of 3 years after the act or transaction constituting the violation upon which it is based, the expiration of one year after the franchisee becomes aware of facts or circumstances reasonably indicating that he may have a claim for relief in respect to conduct governed by this Act, or 90 days after delivery to the franchisee of a written notice disclosing the violation, whichever shall first expire." 815 ILCS 705/27 (West 1998).
It is well established that "`[w]ords used in a statute are to be given their plain and commonly understood meaning.'" Johnson v. St. Therese Medical Center, 296 Ill.App.3d 341, 347, 230 Ill.Dec. 810, 694 N.E.2d 1088, 1092 (1998), quoting Honda of Lisle v. Industrial Comm'n, 269 Ill.App.3d 412, 415, 206 Ill. Dec. 951, 646 N.E.2d 318 (1995). "Action" is defined as follows:
"`The legal and formal demand of one's right from another person or party made and insisted on in a court of justice. An ordinary proceeding in a court of justice by which one party prosecutes *521 another for the enforcement or protection of a right, the redress or prevention of a wrong, or the punishment of a public offense. It includes all the formal proceedings in a court of justice attendant upon the demand of a right made by one person of another in such court, including an adjudication upon the right and its enforcement or denial by the court.' (Emphasis added.)" Johnson, 296 Ill.App.3d at 347, 230 Ill.Dec. 810, 694 N.E.2d at 1092, quoting Black's Law Dictionary 28 (6th ed.1990).
In Johnson, the court concluded that a supplemental proceeding seeking enforcement of a judgment is not an "ordinary proceeding" and therefore not an "action." Johnson, 296 Ill.App.3d at 347-48, 230 Ill. Dec. 810, 694 N.E.2d at 1092-93.
We are of the opinion that an arbitration proceeding is, in fact, an "ordinary proceeding." By statute, it is now a step in the legal process utilized by persons seeking adjudication of their rights and enforcement of those rights. See 735 ILCS 5/2-1001A et seq. (West 1998). In addition, section 27 refers to section 26, which provides that persons may sue for damages or, in the case of certain violations of the Act, may sue for rescission. Arbitration proceedings provide a forum pursuant to which a party may sue and recover damages. Therefore, we reject the petitioner's argument that an arbitration proceeding is not an "action" for purposes of section 27 of the Act.
Section 12 of the Uniform Arbitration Act provides that a court may vacate an award where "[t]he arbitrators exceeded their powers." 710 ILCS 5/12 (3) (West 1998). An arbitrator has no authority to ignore the plain language of the contract or to interpret unambiguous contract language. Perkins Restaurants Operating Co. v. Van Den Bergh Foods Co., 276 Ill.App.3d 305, 310, 212 Ill.Dec. 740, 657 N.E.2d 1085, 1088 (1995). In Shearson Lehman Brothers, Inc. v. Hedrich, 266 Ill.App.3d 24, 203 Ill.Dec. 189, 639 N.E.2d 228 (1994), the arbitrators, having concluded that the defendants were not wrongfully discharged and therefore not fully vested under their deferred compensation agreements, did not then utilize the formulas contained in the agreement in determining the amount of the award to them. The reviewing court held that, in ignoring the unambiguous contract language and implementing their own notion of what was reasonable and fair, the arbitrators had exceeded their authority. Shearson Lehman Brothers, Inc., 266 Ill.App.3d at 29-30, 203 Ill.Dec. 189, 639 N.E.2d at 232-33.
In the instant case, the arbitrator did not ignore the notice limitation period contained in the arbitration portion of the agreement, and he did not interpret unambiguous contract language. Instead, he correctly determined that the notice limitation period of the agreement was in conflict with the Act. Therefore, we conclude that the arbitrator did not exceed his authority.
Next, the petitioner contends that the arbitrator exceeded his authority when he determined that the agreement had been wrongfully terminated.
The petitioner argues that the arbitrator exceeded his authority when, in determining that a wrongful termination had occurred, he ignored the plain language of the parties' agreement which makes it clear that the agreement expired pursuant to its own terms and, instead, found that the term of the franchise agreement was indefinite. However, the Act's "good cause" termination requirement, found in section 19 (815 ILCS 705/19 (West 1998)), applies equally to the early termination of a fixed-term franchise and to any termination of a franchise for an *522 indefinite period. Carl A. Haas Automobile Imports, Inc. v. Lola Cars Ltd., 933 F.Supp. 1381, 1393-94 (N.D.Ill.1996).
The petitioner then argues that it could not be found to have wrongfully terminated the agreement since the agreement did not require it to renew the master lease.
In Dayan v. McDonald's Corp., 125 Ill.App.3d 972, 81 Ill.Dec. 156, 466 N.E.2d 958 (1984), the court addressed for the first time in Illinois what limitation the implied covenant of good faith imposed on franchisor discretion in terminating a franchise agreement. The court stated as follows:
"Our research reveals no reported cases in Illinois specifically addressing this point. However, in Seegmiller v. Western Men, Inc. (1968), 20 Utah 2d 352, 437 P.2d 892, the Utah Supreme Court held that the implied covenant of good faith limited the power of the franchisor to terminate a franchise agreement without good cause where, by its terms, the franchise was terminable upon 60 days' written notice to the franchisee. The court stated that
`* * *when parties enter into a contract of this character, and there is no express provision that it may be cancelled without cause, it seems fair and reasonable to assume that both parties entered into the arrangement in good faith, intending that if the service is performed in a satisfactory manner it will not be cancelled arbitrarily.' [Citation.]" Dayan, 125 Ill. App.3d at 991, 81 Ill.Dec. 156, 466 N.E.2d at 972.
Dayan and the cases cited therein stand for the proposition that the implied covenant of good faith restricts franchisor discretion in terminating a franchise agreement to those cases where good cause exists. See Dayan, 125 Ill.App.3d at 992, 81 Ill.Dec. 156, 466 N.E.2d at 973.
Termination of a franchise must be supported by good cause, and contracts at odds with the statutory scheme of the Act are ineffectual. To-Am Equipment Co. v. Mitsubishi Caterpillar Forklift America, Inc., 953 F.Supp. 987, 991 (N.D.Ill.1997). Good cause has been defined as a failure to substantially comply with the obligations under the agreement. Dayan, 125 Ill.App.3d at 993, 81 Ill.Dec. 156, 466 N.E.2d at 973. In this case, there was no allegation that the respondent failed in his obligations under the agreement, and the agreement did not provide that it could be terminated without good cause. The agreement in this case ended sooner than the August 31, 2000, date set forth in the amendment to the original agreement because the petitioner chose, arbitrarily, not to renew the master lease. Under Dayan, therefore, the petitioner violated section 19 of the Act when it terminated the agreement.
As fair and reasonable minds would not disagree with the arbitrator's construction of the agreement, we conclude that the arbitrator did not exceed his authority in concluding that the petitioner had wrongfully terminated the agreement.
Next, the petitioner contends that the arbitrator exceeded his authority by awarding punitive damages contrary to an express provision of the agreement which provides that the "arbitrator(s) may not assess punitive or exemplary damages." The petitioner maintains that the arbitrator's award to the respondent of $5,000 on each of two claims for breach of good faith and fair dealing constituted an award of punitive damages. It further argues that the damage awards must be punitive because the arbitrator awarded unspecified damages when he ordered the petitioner to *523 pay to the respondent any sums still owed to him under the agreement.
Arbitrators may award punitive damages only where the parties have expressly agreed to the arbitrator's authority to award punitive damages. Edward Electric Co. v. Automation, Inc., 229 Ill.App.3d 89, 105, 171 Ill.Dec. 13, 593 N.E.2d 833, 843 (1992). Therefore, if the arbitrator awarded punitive damages in this case, he would have exceeded his authority.
In determining whether an award is punitive, the court generally begins by examining the plain wording of the opinion and the award. City of Chicago v. American Federation of State, County & Municipal Employees, Council 31, 283 Ill.App.3d 446, 451-52, 218 Ill.Dec. 785, 669 N.E.2d 1311, 1314 (1996). In the present case, the arbitrator did not characterize the award as compensatory or punitive but simply noted that he was awarding damages for breach of the implied covenant of good faith and fair dealing.
However, in Voyles, our supreme court reiterated its position that an independent tort for breach of an implied duty of good faith and fair dealing does not exist except in the narrow context of cases involving an insurer's obligation to settle with a third party who has sued the policy-holder. Voyles, 196 Ill.2d at 295-96, 256 Ill.Dec. at 293-94, 751 N.E.2d at 1130-31. The supreme court reversed the appellate court decision in Voyles in which the reviewing court had held that such a cause of action existed in the area of lender-mortgagee scenarios. See Voyles v. Sandia Mortgage Corp., 311 Ill.App.3d 649, 655, 244 Ill.Dec. 192, 724 N.E.2d 1276, 1281 (2000).
Thus, even if the two $5,000 awards were compensatory, in light of the supreme court's decision in Voyles, the arbitrator could not properly award damages for breach of the covenant of good faith and fair dealing and, therefore, exceeded his authority in awarding those damages.
Finally, the petitioner contends that the arbitrator exceeded his authority when he failed to decide all issues presented to him.
At common law, an arbitration award was void and unenforceable unless it disposed of all matters that had been properly submitted to the arbitrators for their consideration and ruling. Harris v. Allied American Insurance Co., 152 Ill. App.3d 88, 89, 105 Ill.Dec. 282, 504 N.E.2d 151, 152 (1987). As the court in City of Carlyle v. Village of Beckemeyer, 243 Ill. App. 460 (1927), explained:
"`As a general rule, an award of arbitrators, in order to be binding, must follow the contract of submission as made by the parties. It is not for a board of arbitrators to change the terms of the submission or to determine any matter not therein contained. Their sole authority is the contract of submission. [If the] award is broader or narrower than the submission, the whole award is void.'" City of Carlyle, 243 Ill.App. at 464-65, quoting Taylor v. Scott, Foresman & Co., 178 Ill.App. 487, 498 (1913).
In Harris, the reviewing court affirmed the trial court's refusal to confirm the arbitrators' award where the arbitrators determined the issues of liability and damages but failed to determine, as required by the submission to arbitration, whether all or any portion of the damages were due under an automobile insurance policy. Harris, 152 Ill.App.3d at 89-90, 105 Ill.Dec. 282, 504 N.E.2d at 153. See also Edward Electric Co., 229 Ill.App.3d at 99, 171 Ill. Dec. 13, 593 N.E.2d at 839 (an arbitration award may be vacated where it does not dispose of all matters properly).
*524 The arbitration award in this case provided that it was "in full settlement of all claims submitted to this arbitration." There is a presumption that the arbitrators considered and fully determined all matters submitted to them. Edward Electric Co., 229 Ill.App.3d at 100, 171 Ill.Dec. 13, 593 N.E.2d at 840.
In this case, the parties submitted to arbitration "[a]ny controversy relating to this Agreement which the parties cannot mutually resolve." One of the disputes between the parties was the respondent's claim that the petitioner owed him money under both the account settlement and under a franchise benefit program called "Additional Assured Gross Income" (AAGI). The petitioner denied owing the respondent any additional sums. The arbitrator ordered the petitioner to furnish the respondent with the final financial statements and then to pay the respondent any unpaid sums due him plus interest.
We agree with the petitioner that the arbitrator did not decide all of the issues presented. The parties submitted to arbitration, not only the question of whether additional sums were due, but also what amounts, if any, were due to the respondent. It is true that an award is valid even though it does not award a specific sum and the actual amount of damages remains to be computed. Mid-America Regional Bargaining Ass'n v. Modern Builders Industrial Concrete Co., 101 Ill.App.3d 83, 87, 56 Ill.Dec. 606, 427 N.E.2d 1011, 1014 (1981). However, in this case, the arbitrator's decision, in effect, required the parties to then arbitrate the amount due the respondent even though the question of the amounts due was clearly a controversy that the parties could not mutually resolve and, therefore, was properly before the arbitrator for decision.
We conclude that in failing to decide all of the issues presented, the arbitrator exceeded his authority, and therefore, the circuit court erred when it denied the petitioner's petition to vacate the award and granted the respondent's motion to confirm the award. We further conclude that the arbitrator exceeded his authority when he awarded damages to the respondent for breaches of the implied covenant of good faith and fair dealing.
Pursuant to section 12(c) of the Uniform Arbitration Act (710 ILCS 5/12(c) (West 1996)), we reverse the judgment of the circuit court, and we remand the cause to the circuit court with directions that the court enter an order vacating the arbitration award and ordering a rehearing before the arbitrator consistent with this opinion. See Johnson v. Baumgardt, 216 Ill.App.3d 550, 159 Ill.Dec. 846, 576 N.E.2d 515 (1991).
Reversed and remanded with directions.
CERDA and BURKE, JJ., concur.
