                                  Illinois Official Reports

                                          Appellate Court



                  Advocate Financial Group v. Poulos, 2014 IL App (2d) 130670



Appellate Court              ADVOCATE FINANCIAL GROUP, Plaintiff-Appellee, v.
Caption                      MICHAEL POULOS, OUR BILLING DEPARTMENT, INC.,
                             COMPUTER HEALTH NETWORK, INC., and TRELLIS HEALTH
                             MANAGEMENT, LLC, Defendants-Appellants.



District & No.               Second District
                             Docket No. 2-13-0670



Filed                        March 31, 2014



Held                         The trial court’s order confirming an arbitration award for plaintiff
(Note: This syllabus         based on the charges and attorney fees plaintiff incurred pursuant to an
constitutes no part of the   agreement plaintiff had with defendants was affirmed,
opinion of the court but     notwithstanding defendants’ failure to participate in the arbitration
has been prepared by the     proceedings and defendants’ contentions that the arbitrator exceeded
Reporter of Decisions        his authority and that proper notice was not given, since defendants
for the convenience of       forfeited their arguments by failing to assert them in a timely manner.
the reader.)




Decision Under               Appeal from the Circuit Court of Du Page County, No. 13-LM-336;
Review                       the Hon. Robert G. Gibson, Judge, presiding.




Judgment                     Affirmed.
     Counsel on               Kevin Q. Butler, Cornelius E. McKnight, and Courtney A. Adair, all
     Appeal                   of McKnight, Kitzinger & Pravdic, LLC, of Chicago, for appellants.

                              Kevin M. Gallaher, of Brooks, Tarulis & Tibble, LLC, of Naperville,
                              for appellee.




     Panel                    JUSTICE JORGENSEN delivered the judgment of the court, with
                              opinion.
                              Justices McLaren and Hudson concurred in the judgment and opinion.




                                                OPINION

¶1         Defendants, Michael Poulos, Our Billing Department, Inc., Computer Health Network,
       Inc., and Trellis Health Management, LLC, appeal the trial court’s June 19, 2013, order
       confirming and entering an arbitration award in favor of plaintiff, Advocate Financial Group.
       Specifically, the arbitrator awarded plaintiff $17,561.66 for charges and attorney fees it
       incurred under an agreement it had with defendants. Defendants did not participate in the
       arbitration. Nevertheless, defendants argue on appeal that the trial court erred in confirming the
       award, and that we should vacate the order and enter judgment in their favor, because the
       arbitrator exceeded his authority where the contract between the parties had expired and did
       not provide for attorney fees. Further, defendants argue that they did not receive proper notice
       of the arbitration hearing. For the following reasons, we affirm.

¶2                                          I. BACKGROUND
¶3                                           A. The Agreement
¶4         On January 11, 2012, Poulos and Ronald G. Javorek (plaintiff’s representative) executed
       an agreement in which plaintiff agreed to act as defendants’ agent in attempting to negotiate
       alternative financing to avoid foreclosure. Defendants wished to depart from their existing
       relationship with BMO Harris Bank, N.A. The following five sections of the agreement are
       relevant to this appeal.
¶5         First, the agreement provides that plaintiff will assist defendants in obtaining a “Solution”
       to their situation, which is defined, in part, as: “the act, method, or process of solving a
       problem; the answer to a problem, explanation, clarification, relief (whether temporary or
       permanent), etc. [Plaintiff] will attempt to prevent the further loss of [defendants’] net
       worth/liquidity or to provide relief to circumstances ***.” (Emphases added.)
¶6     Second, the “Charges” section of the agreement provides:
                    “Retainer: [Defendants] shall pay to [plaintiff] a Retainer in the amount of
               $2,000.00 [sic] as compensation for professional and administrative services in
               conjunction with the attempt to provide the Solution, paid in the following two

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             installments: The initial $2,000 portion of the Retainer is due upon the execution of this
             Working Agreement, and the second $2,000 payment is to be made upon successful
             refinance and departure from its current institution.
                  Solution fees: [Defendants] shall pay [plaintiff] the sum of 5% (less Retainer) of the
             amount of a Note Discount/Note relief at the time the Solution is complete. Since there
             is no certain loan amount to base a Solution fee, payment of this fee is at the discretion
             of [defendants].
                  3rd Party Fees: [Plaintiff] shall have the ability to earn any other fees associated
             with the Solution and paid to [plaintiff] from any 3rd Party. These fees are separate and
             independent of the Retainer and Solution fees.
                  Expenses: [Defendants] agree[ ] to pay all expenses of [plaintiff] that are/were
             directly attributable to the efforts of [plaintiff] in seeking a resolution (whether
             successful or not) or Solution. These expenses are not part of the Retainer or Solution
             Fees. All expense reimbursements are due upon demand. Expenses in excess of
             $150.00 needs [sic] [defendants’] approval.
             [DEFENDANTS] ACKNOWLEDGE[ ] AND AGREE[ ] THAT [PLAINTIFF]
             SHALL BE PAID ALL FEES, CHARGES, AND EXPENSES ASSOCIATED WITH
             A SOLUTION PROVIDED BY [PLAINTIFF], [DEFENDANTS], OR ANY OTHER
             3RD PARTY.” (Emphasis in original.)
¶7       Third, the agreement specifies:
                  “DURATION: This Working Agreement is to be valid for a period of six-(6)
             months from the date of execution of this Working Agreement. Any Solution provided
             to [defendants] from [plaintiff] or any other Party will make the Charges due upon
             demand by [plaintiff]. Prior to 11:59 p.m., July 11, 2012, [plaintiff] may choose to
             extend the Working Agreement for a period of up to six-(6) months. This Working
             Agreement shall automatically terminate upon the Solution being provided to
             [defendants] and the payment of Charges. No Retainer will be due with an exercised
             extension.”
¶8       Fourth, the agreement provides that defendants accepted certain responsibilities, including
     not making any other agreements without first notifying plaintiff and, if contacted by a lender,
     explaining to the lender that defendants had sought plaintiff’s “consultation, advice and loss
     mitigation services.” (Emphasis added.) Further, defendants were required, during the “loss
     mitigation process,” to forward to plaintiff any correspondence received in connection with
     plaintiff’s representation of defendants. (Emphasis added.)
¶9       Finally, the “Disclosure of Information” section at the end of the agreement notes, in part:
                  (1) “[Defendants] acknowledge[ ] and agree[ ] that [they] will be obligated to pay
             [plaintiff] the full amount due under this Working Agreement. All fees of amount
             owed, collection fees and court costs incurred in connection with such collection under
             this agreement will be given the highest priority under [defendants’] State of Residence
             laws.”
                  (2) “To the fullest extent permitted by law, [defendants] shall pay all costs,
             including reasonable attorney’s fees, court costs and collection costs without litigation
             or other formal proceedings, expended or incurred by [sic] in enforcing or defending
             any provision of this Working Agreement or any dispute arising from or related to this

                                                  -3-
               Working Agreement if Loss Mitigation is the prevailing or successful party in such
               action(s).” (Emphases added.)
                   (3) “[Defendants] understand[ ] that any dispute over this Working Agreement
               shall be handled by a reasonable 3rd party to act as an intermediate [sic], arbitrator or
               negotiator. Any decision by this 3rd party is to be final and [defendants] and [plaintiff]
               waive any right to trial. Within 24 hours of official dispute notification, [defendants]
               and [plaintiff] must agree on a 3rd Party to rule on the dispute. If a reasonable 3rd Party
               cannot be agreed upon in the time frame specified, [plaintiff] has the right to chose [sic]
               the 3rd Party so long as [plaintiff] has delivered three potential candidates to act as the
               3rd Party to resolve the dispute. [Defendants] and [plaintiff] shall bear the costs of the
               3rd Party, equally.”

¶ 10                                            B. The Dispute
¶ 11        After the contract was executed, plaintiff received from defendants a check for the $2,000
       initial retainer. The check was dated January 23, 2012. Plaintiff deposited the check on January
       25, 2012.
¶ 12        On July 23, 2012, Javorek sent Poulos a letter, stating that the letter was to serve as official
       notice that, as of July 11, 2012, plaintiff had chosen to exercise its option under the agreement
       to extend “the Working Agreement executed on January 19th, 2012,” for up to six months.
       Accordingly, the letter provided that “As of July 11, 2012, [plaintiff] is exercising this option
       and hereby extends the duration of the Working Agreement for six (6) months or until January
       23rd, 2013.”
¶ 13        On October 1, 2012, plaintiff sent Poulos a letter, congratulating him on his successful loan
       refinancing and departure from BMO Harris Bank and attaching an invoice in the amount of
       $13,281.66. The attached invoice lists the following charges and dates:
                     (1) March 31, 2012, “[Plaintiff] 3rd party Fees Earned–Diamond Bank Refinance,”
                in the amount of $5,000;
                     (2) August 15, 2012, “[Plaintiff] 3rd party Fees Earned–Hettich Financing
                Solution/ SBA/Oceans Capital,” in the amount of $6,250;
                     (3) October 1, 2012, “Initial Retainer Fee,” in the amount of $2,000 (and reflecting
                that another $2,000 payment had been received); and
                     (4) October 1, 2012, “UPS Overnight Package,” in the amount of $31.66.
¶ 14        In a letter also dated October 1, 2012, Poulos responded to the invoice, writing to Javorek
       that there was no successful loan-refinancing solution, that the agreement had ended on July
       11, 2012, and was not properly extended, and that, therefore, “[y]our invoice dated October 1,
       2012 from Advocate Financial Group is operating outside that agreement, and we consider
       these charges false and inaccurate and insist that you stop any further collection efforts.”
       Finally, the letter notes that the agreement gives plaintiff the right to earn fees associated with
       the “solution” and paid to plaintiff “from any 3rd party.” As such, Poulos concluded, “If those
       3rd parties listed on the invoice made an agreement with you, I would suggest sending them
       your invoice as your agreement states. Since at no point in time did we approve these fees.”
¶ 15        On October 4, 2012, plaintiff’s counsel sent defendants a letter serving as an official
       dispute notification and identifying, pursuant to the agreement, three potential candidates to


                                                     -4-
       resolve the dispute. The letter asked defendants to contact plaintiff to coordinate the selection
       of a third party.
¶ 16       Instead, however, on October 6, 2012, Poulos sent plaintiff a letter offering to settle the
       matter for $2,000 and directing all future communications to defendants’ counsel, Harry S.
       Field.
¶ 17       On October 8, 2012, in a letter to defendants’ counsel, plaintiff rejected that offer and,
       pursuant to the agreement, chose Edward R. Duncan, Jr., to serve as arbitrator.
¶ 18       On October 16, 2012, defendants’ counsel replied that the contract between the parties
       expired on July 11, 2012, that the July 23, 2012, extension was ineffective, and:
                    “Accordingly, there is no contract, and therefore, your client no longer has the right
                to demand any mediation, arbitration, etc. No financing solution was achieved during
                the period of this agreement, and therefore no fees are due your client. Additionally, my
                client will not agree to participate in any arbitration/mediation proceeding.”
                (Emphasis added.)
¶ 19       On October 24, 2012, plaintiff apparently sent defendants’ counsel a letter reiterating that
       the agreement was extended, but noting that whether the agreement expired was a question of
       fact to be resolved through arbitration. It further noted that it had initiated the process for
       instituting arbitration and that Poulos had responded to that notification.
¶ 20       On November 5, 2012, however, defendants’ counsel again wrote that the agreement had
       not been extended and that, because the agreement had expired, “the arbitration clause is not
       available, and my client will not agree to any arbitration. In that you have provided no
       evidence to support your propositions that there is a valid agreement, my client or this office
       will not participate in any arbitration.” (Emphases added.)

¶ 21                                C. Notices of Arbitration Hearing
¶ 22       The following four notices sent by plaintiff to defendants’ counsel appear in the record.
       First, a November 28, 2012, “notice of arbitration hearing” sent by certified mail, return receipt
       requested, advised that the hearing would be held before Edward Duncan on December 5,
       2012, at 10 a.m. The return receipt shows it was signed for by an “agent” at defense counsel’s
       address on November 29, 2012.
¶ 23       Second, on December 3, 2012, plaintiff sent defendants’ counsel a “notice of change of
       arbitration hearing,” noting that the arbitrator had changed the time of the December 5, 2012,
       hearing from 10 a.m. to 9 a.m. Plaintiff sent the notification via Federal Express (FedEx)
       “standard overnight,” and the tracking results list the package as having been delivered on
       December 4, 2012, at 10:45 a.m., and signed for by “receptionist/front desk” and, specifically,
       “M. Schaffner.”
¶ 24       Third, the arbitration hearing began on December 5, 2012, but was continued.
       Accordingly, on December 14, 2012, via FedEx “standard overnight,” plaintiff sent defense
       counsel a “notice of change of arbitration hearing,” reflecting that the hearing was continued to
       9 a.m. on December 18, 2012. The tracking results list the package as having been delivered on
       December 17, 2012, at 10:53 a.m., and signed for by “receptionist/front desk” and,
       specifically, “M. Atlas.”
¶ 25       Fourth, the arbitration hearing was again continued. On December 20, 2012, via FedEx
       “standard overnight,” plaintiff sent defense counsel a “notice of change of arbitration hearing,”

                                                    -5-
       reflecting that the hearing was continued to 9 a.m. on December 27, 2012. The tracking results
       list the package as having been delivered on December 21, 2012, at 12:07 p.m., and signed for
       by “receptionist/front desk” and, specifically, “K. Martin.”

¶ 26                                        D. Hearing Evidence
¶ 27        As noted above, the arbitration hearing commenced on December 5, 2012. The arbitrator
       reviewed the notices sent to defendants’ counsel on November 28, 2012, and December 3,
       2012, and noted that neither defendants nor defendants’ counsel appeared. Thereafter, Javorek
       testified that Poulos sought plaintiff’s assistance in finding alternative financing so that his
       businesses could “leave” BMO Harris Bank and avoid foreclosure. Accordingly, plaintiff and
       defendants entered into the agreement. Although the agreement was dated January 11, 2012,
       Javorek noted that the check plaintiff received from defendants was dated January 23, 2012.
       He testified that plaintiff typically treats the date of payment, not the date of the contract’s
       execution, as the date upon which the relationship commences.
¶ 28        Further, Javorek testified that, to provide solutions for defendants, plaintiff enlisted
       assistance from two different entities, Diamond Bank and Hettich Financing Solutions. At
       Diamond Bank, plaintiff worked with Jeff Teague, the head of commercial lending. On March
       20, 2012, Teague successfully obtained from Diamond Bank on defendants’ behalf a loan
       commitment. As part of that commitment and to prepare for the closing, the bank ordered a
       title search on the property being used as collateral; the title search reflected that a first
       mortgage was recorded on that property. According to Javorek, Poulos had not disclosed that
       mortgage, despite having been asked if Diamond Bank would have first mortgage position on
       the property. After discovering the mortgage, Diamond Bank could not complete the loan.
       According to Javorek, had Poulos disclosed that mortgage, plaintiff would not have pursued
       lending with Diamond Bank. Javorek stated that Poulos “absolutely” misrepresented the facts.
¶ 29        Nevertheless, plaintiff, through Hettich, continued its efforts to obtain long-term financing
       for defendants. In June 2012, Hettich obtained from the Small Business Administration (SBA)
       a $1.3 million loan proposal. Hettich communicated the loan proposal to Poulos, who agreed to
       the loan terms, signed the proposal, and paid a “few thousand dollars,” allowing Hettich to
       proceed to obtain the loan commitment. In August 2012, the loan commitment was finalized.
       At that time, an SBA representative called BMO Harris Bank, which was “hanging on” until
       the financing came through, to notify it that the loan would close in approximately 30 days. As
       the closing date approached, however, Poulos stopped returning calls. Poulos did not complete
       the process for the financing that Hettich obtained, and, instead, he purportedly had his uncle
       pay off the BMO Harris Bank loan.
¶ 30        Javorek testified that he extended the parties’ agreement in writing and that Poulos never
       responded. He noted that the agreement required defendants to pay $2,000 to plaintiff upon a
       successful refinancing and defendants’ “departure” from BMO Harris Bank. He testified that
       plaintiff successfully obtained refinancing on defendants’ behalf twice: first, through Diamond
       Bank, which fell through due to Poulos’s misrepresentation, and, second, via the SBA loan.
       Javorek testified that plaintiff performed all duties pursuant to the agreement’s terms and had
       satisfied the requirements to obtain the $2,000 payment.
¶ 31        The arbitration hearing was continued to December 18, 2012, so that plaintiff could present
       the arbitrator with sworn affidavits from Hettich and Teague. Consistent with the notices
       summarized above, however, the December 18 date was continued to December 27, 2012. On

                                                   -6-
       December 27, 2012, plaintiff presented the arbitrator with the notices it had sent to defendants’
       counsel, along with the confirmations of receipt. The arbitrator noted that neither defendants
       nor their counsel appeared.
¶ 32        Plaintiff’s counsel argued to the arbitrator that, although the agreement was signed on
       January 11, 2012, Poulos did not make payment until January 23, 2012, and “the date on which
       he makes payment is obviously the date on which the agreement takes place.” Further, counsel
       argued that “there couldn’t have been any contract until the date on which the consideration
       contemplated by the contract was paid and deposited. And that would be, again, January 25th
       [i.e., the date that plaintiff deposited the check].”
¶ 33        Javorek further noted that the agreement does not require that plaintiff’s decision to extend
       the agreement be in writing and, “as of even July 11th, we had decided to extend the working
       agreement based on what was going on with the financing for Mr. Hettich.” Further, with
       respect to the Diamond Bank loan, Javorek noted that the agreement required Poulos to fully
       disclose the financial situation and that Javorek “felt that [Poulos] was misleading everybody
       in trying to take advantage, and hope that nobody found a mortgage on it, to put this institution
       in what might be a bad spot.” Essentially, Javorek felt that Poulos was hoping to obtain an
       unsecured loan. Nevertheless, Hettich obtained a proposal for financing, Poulos signed it, and
       then, after Hettich obtained a commitment and they were heading to closing, Poulos “reneged”
       on their agreement.
¶ 34        As to the fees, Javorek testified that his agreement with Diamond Bank provides plaintiff
       50% of the charged refinancing fee. The fee was $10,000, so $5,000 was payable to plaintiff.
       The Teague affidavit states that, “if Diamond Bank successfully closed a mortgage or loan to a
       client referred by [plaintiff], Diamond Bank shall pay a sum equal to 50% of the loan fee to
       [plaintiff].” Further, it notes that “the fee due to [plaintiff] for the new loan had Poulos not
       made the aforesaid misrepresentation and the loan closed was to be [$5,000].” Similarly,
       according to Javorek, plaintiff’s agreement with Hettich provides plaintiff 50% of the
       refinancing fee, which, here, totaled $6,250. The invoice and information was sent to Poulos
       via overnight delivery, a charge reflected on the invoice. Finally, Javorek testified to the
       expenses and attorney fees incurred in the dispute related to the parties’ agreement.
¶ 35        The arbitrator first found that defendants were given adequate notice of the arbitration
       hearing and had chosen not to appear. Next, the arbitrator found that the contract was finalized
       on January 23, 2012, after defendants paid the consideration.
¶ 36        However, that did not end the arbitrator’s analysis. He continued that, even accepting the
       argument that the contract had expired on July 11, 2012, the Hettich affidavit reflects that, on
       June 13, 2012, defendants were presented with a $1.25 million loan proposal from Home Loan
       Investment Bank (presumably an SBA lender), defendants signed the loan proposal and paid
       the deposit of $5,000 to Home Loan, and, further, Poulos returned to Home Loan the
       documentation that was necessary to move forward toward closing on the loan. Although the
       affidavit reflects that the loan commitment was obtained on August 12, 2012, “In my view, this
       is a solution that was obtained during the original contract that was pending, that was clearly
       accepted by Mr. Poulos.”
¶ 37        Further, the arbitrator noted that, according to Teague’s affidavit, Diamond Bank
       processed Poulos’s loan application and ultimately approved a new loan in the amount of $1
       million. On March 20, 2012, Diamond Bank obtained a title commitment to secure the note,
       but, based on the resulting information, approval of the new loan was withdrawn. “The

                                                   -7-
       solutions were obtained by Mr. Javorek during the initial period of the contract. So there is no
       dispute that in his invoice, that the $2,000.00 inclusion, inclusory fee, for obtaining a solution
       was due.”
¶ 38       The arbitrator found that the third-party fees were “clearly” earned, as was the expense for
       the overnight delivery. Therefore, the arbitrator awarded the $13,281.66 requested in the
       invoice. Further, he found that the court reporter fees ($280) and attorney fees ($4,000) were
       reasonable, and “they will be granted.”

¶ 39                                      E. Trial Court Proceedings
¶ 40       Plaintiff moved the trial court to confirm the arbitration award. In response, defendants
       argued, in part, that: (1) plaintiff was not entitled to arbitration, because the contract between
       the parties had expired; (2) the arbitrator was biased; (3) the arbitrator awarded contractual
       fees, expenses, and attorney fees with no itemization; and (4) plaintiff’s notices of arbitration
       were insufficient, as the arbitrator never served defendants personally or by registered mail and
       as defendants’ counsel was out of town and first received a notice on December 5, 2012, the
       day of the hearing. Poulos’s affidavit, attached to the response, asserted that he did not receive
       notice of any arbitration date. Defendants’ counsel’s affidavit, also attached, asserted that: (1)
       he “never was personally served or signed for any notice of arbitration”; (2) “during the period
       of November 28, 2012 through December 4, 2012, I was not in my office in that I was out of
       town for work with several clients”; and (3) he “had no discussions with Plaintiff’s counsel or
       the Arbitrator in this matter in regards to the scheduling of any arbitration, and the first time I
       learned or [sic] any arbitration was upon my return to my office on December 5, 2012, after the
       arbitration had allegedly already commenced.”
¶ 41       Plaintiff’s reply asserted that defendants were trying to present a defense to the original
       cause of action, but should have done so at the arbitration. Instead, defendants “failed to attend
       the arbitration hearing, failed to seek a continuance, failed to place a phone call, send a letter or
       send an e-mail, and intentionally disregarded the entire arbitration process.”
¶ 42       On May 2, 2013, the trial court held a hearing on the motion to confirm the arbitration
       award. There, after hearing argument, the court noted that defendants had unilaterally decided
       and communicated that they would not participate in arbitration. It noted that the provision to
       arbitrate any dispute over the agreement would include whether the agreement was in effect or
       had expired. “Otherwise, if [defendants’] position was true, then the party that doesn’t want to
       abide by the arbitration provision could always say, we don’t think that’s in effect, we’re not
       going to participate, and we want to litigate it, which undercuts the whole intent of having
       arbitration, having alternative dispute resolution.” The court noted that, although defendants
       now raised arguments regarding whether the agreement was properly extended:
               “[T]o just unilaterally say, our version of that dispute is the correct version, not
               participate in the arbitration, and then come to court on a case that’s already been
               arbitrated, in this Court’s view, is an incorrect way to proceed. You’d have to do one of
               two things, either [(1)] participate in the arbitration hearing and properly allege that the
               arbitrator shouldn’t arbitrate the dispute and should dismiss the arbitration because the
               contract was not renewed and the plaintiff didn’t otherwise fulfill the terms of the
               contract or [(2)] bring an action, a Motion to Stay the Arbitration Proceedings, and
               have a Court rule on it.”


                                                     -8-
       The court further addressed defendants’ arguments regarding notice and determined that they
       were “undercut by the facts as they’re alleged here. The fact that there was never any intent to
       participate in the arbitration hearing; that was put in writing. And there’s nothing else to
       indicate that there was ever any attempt to participate in the arbitration hearing. A decision was
       made about that.”
¶ 43       The court ruled that it would confirm the award, but continued the hearing so that plaintiff
       could present the written award from the arbitrator. Defendants moved to reconsider, and the
       court denied the motion. On June 19, 2013, the court confirmed and entered the award in the
       amount of $17,561.66 (which includes the attorney fees and costs). Defendants appeal.

¶ 44                                           II. ANALYSIS
¶ 45       First, we address defendants’ argument in their reply brief that plaintiff’s response brief
       should be stricken for failure to cite to the record, in violation of Illinois Supreme Court Rule
       341 (eff. Feb. 6, 2013). We decline to strike the brief, but will disregard any portions we deem
       to violate Rule 341.
¶ 46       On appeal, defendants argue that the arbitration award must be vacated for three reasons.
       Two concern whether the arbitrator exceeded his authority, and the last concerns defects of
       notice.

¶ 47                       A. Uniform Arbitration Act and Standard of Review
¶ 48       The parties do not dispute that the Illinois Uniform Arbitration Act (Act) (710 ILCS 5/1
       et seq. (West 2010)) applies here. Indeed, in Illinois, “the Act must be deemed part of a
       contract containing an arbitration clause.” Johnson v. Baumgardt, 216 Ill. App. 3d 550, 560
       (1991). Upon executing a contract containing a valid arbitration clause, the parties become
       “irrevocably committed to arbitrate all disputes arising under the contract.” Id. at 559; see also
       710 ILCS 5/1 (West 2010) (“A written agreement to submit any existing controversy to
       arbitration or a provision in a written contract to submit to arbitration any controversy
       thereafter arising between the parties is valid, enforceable and irrevocable save upon such
       grounds as exist for the revocation of any contract ***.”).
¶ 49       Arbitration is favored and is viewed by courts as an effective and cost-efficient method for
       dispute resolution. Johnson, 216 Ill. App. 3d at 555-56. Accordingly, where possible,
       arbitration awards should be construed as valid. Our supreme court has “consistently
       recognized that the judicial review of an arbitral award is extremely limited.” American
       Federation of State, County & Municipal Employees, AFL-CIO v. Department of Central
       Management Services, 173 Ill. 2d 299, 304 (1996). Indeed, the Act expressly limits judicial
       review of an arbitrator’s award; thus, our review of an arbitration award is “nothing like the
       scope” of our review of a trial court decision. See International Ass’n of Firefighters, Local
       No. 37 v. City of Springfield, 378 Ill. App. 3d 1078, 1080-81 (2008). Specifically, section 12 of
       the Act provides that a court shall vacate an arbitrator’s award only in instances of fraud,
       corruption, partiality, misconduct, mistake (specifically, where “[t]he arbitrators exceeded
       their power”), refusal to postpone the hearing after sufficient cause shown, refusal to hear
       evidence material to the controversy, or failure to submit the question to arbitration. 710 ILCS
       5/12(a)(1)-(5) (West 2010); Central Management Services, 173 Ill. 2d at 304.



                                                   -9-
¶ 50       Regarding section 12(a)(3) (vacating an award because the arbitrator exceeded his or her
       authority), there exists a presumption that the arbitrator did not exceed his or her authority. City
       of Springfield, 378 Ill. App. 3d at 1081. The question for the court is simply whether the
       arbitrator’s interpretation of the parties’ contract is a “reasonably possible one that can
       seriously be made in the context in which the contract was made,” and the court must vacate
       the award only if “all fair and reasonable minds would agree that the construction of the
       contract made by the arbitrator was not possible under a fair interpretation of the contract.”
       (Internal quotation marks omitted.) Rauh v. Rockford Products Corp., 143 Ill. 2d 377, 391-92
       (1991). “Gross errors of judgment in law or a gross mistake of fact are not grounds for vacating
       an award unless the mistakes or errors are apparent upon the face of the award.” Id. at 393.
       “Because the parties have contracted to have their disputes settled by an arbitrator, rather than
       by a judge, it is the arbitrator’s view of the meaning of the contract that the parties have agreed
       to accept. We will not overrule that construction merely because our own interpretation differs
       from that of the arbitrator.” Central Management Services, 173 Ill. 2d at 305. Generally
       speaking, if the contract is susceptible to more than one interpretation, and the arbitrator acts in
       good faith, “the award is deemed conclusive upon the parties.” City of Springfield, 378 Ill.
       App. 3d at 1081; see also Garver v. Ferguson, 76 Ill. 2d 1, 10 (1979).

¶ 51                                      B. Defendants’ Arguments
¶ 52       On appeal, defendants argue that the arbitrator exceeded his authority in two respects and
       that, under section 12(a)(3) of the Act, the award must be vacated. First, defendants argue that,
       because the contract had expired, there was no basis for holding an arbitration. On this point,
       they further assert that the arbitrator improperly extended the term of the contract by finding an
       implied contract term, i.e., that the six-month contract period began not on the execution date,
       but, rather, upon receipt of the consideration. Second, defendants argue that the arbitrator
       exceeded his authority in awarding plaintiff attorney fees. 1 Defendants’ final argument on
       appeal is that the arbitration award must be vacated because notice of the hearing was
       deficient.
¶ 53       Defendants’ arguments fail because they are forfeited. To preserve for judicial review a
       claim that issues were not subject to arbitration, a party must object in a timely manner. See
       First Health Group Corp. v. Ruddick, 393 Ill. App. 3d 40, 48 (2009) (finding forfeited an
       argument that the arbitrator exceeded his authority); see also Galasso v. KNS Cos., 364 Ill.
       App. 3d 124, 133 (2006) (claim that arbitrator exceeded authority because attorney fees were
       not arbitrable was forfeited, where no motion was made to trial court challenging the
       arbitrability of fees, nor was any objection made before arbitrator challenging arbitrability of
       fees). A timely objection might save the time and expense of an unwarranted arbitration.
           1
            In their argument’s introduction section, defendants also allege that the arbitrator exceeded his
       authority by awarding damages to plaintiff for fees incurred after the term of the contract had expired.
       They broadly assert in their reply brief, without detail, that the arbitrator ruled on disputes that occurred
       months after the contract expired and that plaintiff submitted fees allegedly incurred four months after
       the contract expired. The assertion is belied by the record in that, regardless of the date of billing, the
       arbitrator found that the events giving rise to the issues and fees arose during the original term of the
       agreement. In any event, given that defendants do not develop this argument, it is forfeited. Ill. S. Ct. R.
       341(h)(7) (eff. Feb. 6, 2013); see also Vilardo v. Barrington Community School District 220, 406 Ill.
       App. 3d 713, 720 (2010).

                                                        - 10 -
       Ruddick, 393 Ill. App. 3d at 48. A party cannot “sit silent, wait until an adverse award [is]
       issued, and then first argue that the arbitrator did not have the authority even to hear the claim.”
       Id. at 52. “Failure to raise a timely objection results in the waiver of even a legitimate claim.”
       Id. If a party has a legitimate argument against submitting claims to an arbitrator, it must raise
       the issue before the arbitrator. Id. Alternatively, a party may move the trial court for a stay and
       a ruling on whether the arbitration provision expired with the agreement. 710 ILCS 5/2(b)
       (West 2010) (“[o]n application, the court may stay an arbitration proceeding commenced or
       threatened on a showing that there is no agreement to arbitrate” (emphasis added)).
¶ 54        Here, we would be hard pressed to imagine a situation more clearly reflecting forfeiture.
       There is no dispute that, at least from January 11, 2012, to July 11, 2012, an agreement
       containing an arbitration provision existed between the parties. Defendants were notified in
       writing that plaintiff intended to proceed to arbitration under the agreement. At that time,
       defendants did not move the court pursuant to section 2(b) of the Act to stay the “threatened”
       arbitration. Id. Instead, defendants communicated on multiple occasions that they would refuse
       to participate in any arbitration. Thereafter, defendants’ counsel received notices of the
       arbitration hearing, with counsel acknowledging that he reviewed the first notice on the first
       day of the hearing. Assuming that counsel communicated this information to his clients, they
       necessarily made a calculated decision at that time to do nothing in response. They did not
       move the court pursuant to section 2(b) of the Act to stay the “commenced” arbitration (id.),
       nor did they object or file any motion before the arbitrator arguing that plaintiff’s claims were
       not subject to arbitration or that the arbitration should not proceed without them because notice
       was deficient. Instead, as the trial court rightly pointed out, defendants unilaterally decided that
       their position was correct and they simply refused to participate.
¶ 55        As the trial court noted, defendants’ stance here directly undermines the purpose of
       alternative dispute resolution. Defendants simply chose not to raise their defenses and
       arguments before judgment was rendered. Accordingly, they cannot now find cause to
       complain that their gambit did not pay off. As such, defendants’ arguments are forfeited.
¶ 56        We could end our analysis here. Nevertheless, we choose to briefly explain why
       defendants’ arguments fail for additional reasons.

¶ 57                            1. Arbitrator Did Not Exceed His Authority
¶ 58       As mentioned above, defendants argue for two reasons that the arbitrator exceeded his
       authority and that the award must be vacated. We disagree.
¶ 59       First, defendants cite no authority for their assertion that, even if the arbitrator exceeded his
       authority, vacating the award outright is the remedy. Indeed, section 12(c) of the Act provides
       that, where an award is vacated pursuant to section 12(a)(3), the court may order a rehearing
       before the same arbitrator (or his or her successor) who made the award. 710 ILCS 5/12(c)
       (West 2010).
¶ 60       Second, defendants’ first issue is really twofold: (1) First, assuming that it had not been
       extended, did the agreement’s expiration result in plaintiff having no basis for seeking
       arbitration, and (2) second, did the arbitrator exceed his authority by improperly extending the
       contract by adding an implied term (i.e., that receipt of the consideration started the contract’s
       six-month period)? As to the first, defendants do not cite any authority for the proposition that
       an agreement’s expiration necessarily nullifies the arbitration provision, such that arbitration


                                                    - 11 -
       of issues that pertain to or concern the agreement is precluded. This argument (already
       forfeited for a failure to timely raise it below) is accordingly forfeited as undeveloped and
       lacking authority. Ill. S. Ct. R. 341(h)(7) (eff. Feb. 6, 2013); see also Vilardo, 406 Ill. App. 3d
       at 720.
¶ 61        Furthermore, we note that the parties’ agreement provided that “any dispute over this
       Working Agreement shall be handled by a reasonable 3rd party to act as an intermediate,
       arbitrator or negotiator. Any decision by this 3rd party is to be final and [defendants] and
       [plaintiff] waive any right to trial.” (Emphasis added.) These types of arbitration agreements,
       essentially providing that claims arising from or related to the agreement will be arbitrated, are
       considered “generic” arbitration clauses. Johnson, 216 Ill. App. 3d at 558. A dispute falls
       within the scope of a “generic” arbitration clause if it arises out of the subject matter of the
       contract. Id. Here, the claims that plaintiff sought to arbitrate, i.e., its rights to fees for work it
       performed on defendants’ behalf, arose out of the subject matter of the contract. Accordingly,
       the claims for fees were arbitrable.
¶ 62        As to the second question (whether the arbitrator improperly extended the contract),
       defendants cite authority for the general proposition that courts and arbitrators cannot change
       or add terms to agreements. However, we agree with the trial court that the provision to
       arbitrate any dispute over the agreement would include whether the agreement remained in
       effect. 2 Again, defendants forfeited this argument because they unilaterally decided below that
       plaintiff’s extension was invalid.
¶ 63        Further, in practical terms, the issue of contract extension effectively disappears here
       because the award was not based on the arbitrator’s allegedly improper extension of the
       contract. Rather, the arbitrator found that, even if the contract had expired, defendants owed
       fees based on work that plaintiff performed during the original six-month period. Therefore,
       the allegedly improper exercise of the arbitrator’s authority, i.e., inserting an implied term into
       the contract, was not even the basis of the award. Moreover, even if the arbitrator did err in
       holding that the contract was extended beyond the six-month deadline specified in the contract,
       the aforementioned authority reflects that even gross mistakes of law or fact do not serve as a
       basis for vacating an award. It does not matter if we disagree with the court’s interpretation of
       the parties’ contract if the arbitrator’s interpretation was a reasonably possible one. Rauh, 143
       Ill. 2d at 392. Here, we cannot find that “all fair and reasonable minds would agree that the
       construction of the contract made by the arbitrator was not possible under a fair interpretation
       of the contract.” (Internal quotation marks omitted.) Id.
¶ 64        Defendants next argue that the arbitrator exceeded his authority by awarding plaintiff
       attorney fees under the agreement. Defendants note that the Act provides that, “unless
       otherwise provided in the agreement to arbitrate, the arbitrators’ expenses and fees, together
       with other expenses, not including attorney’s fees, incurred in the conduct of the arbitration,
       shall be paid as provided in the award.” (Emphasis added.) 710 ILCS 5/10 (West 2010).

           2
            For example, in Beider v. Eugene Matanky & Associates, Inc., 55 Ill. App. 3d 354 (1977), a
       generic arbitration provision called for arbitration of any controversy or claim arising out of or relating
       to the contract. One party to the contract sought to terminate the agreement, but the other, within 30
       days from the notice of termination, performed services on the first party’s behalf. The court found that
       questions concerning whether the agreement had been terminated remained within the scope of the
       arbitration clause. Id. at 359.

                                                       - 12 -
       Defendants assert that this provision has been interpreted to mean that an arbitrator may not
       award attorney fees unless the arbitration agreement provides for fees. Here, they argue, the
       provision is a general agreement to arbitrate that “does not contain any language expressly
       granting an arbitrator the authority to award attorney fees.”
¶ 65        Again, this issue is forfeited, not only because defendants did not challenge the arbitrability
       of attorney fees before the trial court or the arbitrator prior to the award (Galasso, 364 Ill. App.
       3d at 133), but also because they did not raise this argument before the trial court in their
       response to plaintiff’s motion to confirm the award.
¶ 66        Further, defendants baldly assert that the agreement does not provide for attorney fees
       when, in fact, it clearly does. As noted above, the agreement provides that, “[t]o the fullest
       extent permitted by law, [defendants] shall pay all costs, including reasonable attorney’s fees,
       court costs and collection costs without litigation or other formal proceedings, expended or
       incurred by [sic] in enforcing or defending any provision of this Working Agreement or any
       dispute arising from or related to this Working Agreement if Loss Mitigation is the prevailing
       or successful party in such action(s).” (Emphasis added.) Defendants acknowledge this clause
       only in reply to plaintiff’s reliance upon it, asserting that it appears in a different portion of the
       contract and applies only if an entity named “Loss Mitigation” prevails. Defendants argue that
       it is unclear what “Loss Mitigation” refers to and that, as plaintiff drafted the contract, the
       ambiguity should be construed against it.
¶ 67        We reject these arguments. We read a contract as a whole, and provisions are ambiguous
       only if subject to more than one reasonable interpretation. See, e.g., United States Fire
       Insurance Co. v. Schnackenberg, 88 Ill. 2d 1, 5 (1981). Reading the contract here as a whole, it
       is apparent that “loss mitigation,” as it appears in other portions of the contract, is a service that
       plaintiff contracted to provide to defendants. As such, reading the attorney-fee provision in the
       context of the contract as a whole, it is apparent that the only reasonable interpretation is that
       “Loss Mitigation” as used in the clause is referring to plaintiff.
¶ 68        In short, the arbitrator did not exceed his authority and we will not vacate the award.

¶ 69                                               2. Notice
¶ 70       We next address defendants’ arguments regarding notice. Defendants assert that the
       arbitration award must be vacated because the notices of the arbitration hearing were
       statutorily defective in that they: (1) were sent by plaintiff, not the arbitrator; (2) were sent by
       certified mail, return receipt requested, or by FedEx, instead of by registered mail; and (3) were
       not received five days prior to the hearing.
¶ 71       First, as noted above, this argument is forfeited for failure to raise it below. Second, even if
       we were to accept their notice arguments, defendants cite no authority for the proposition that
       vacating the award outright is the appropriate remedy for a defect in notice, and therefore the
       argument is forfeited on this additional basis. Vilardo, 406 Ill. App. 3d at 720. Again, the Act
       limits a court’s authority to vacate an award to those bases listed in section 12, none of which
       includes defects in notice, and section 12 contemplates remanding for a new arbitration even if
       one of the specified bases is established. 3 710 ILCS 5/12(c) (West 2010). Further, we note that


           3
           At oral argument, defendants’ counsel referenced Alexander v. Cunningham, 111 Ill. 511 (1884),
       which is inapplicable here, not only factually (the award there was vacated because there was no notice

                                                     - 13 -
       defendants raise no argument that the parties’ agreement provided any notice requirements
       separate from those in the Act.
¶ 72       Third, section 5(a) of the Act, which provides for notice, specifies that “[t]he arbitrators
       shall *** cause notification to the parties to be served personally or by registered mail not less
       than 5 days before the hearing.” 710 ILCS 5/5(a) (West 2010). Accordingly, contrary to
       defendants’ assertion, the arbitrator himself or herself is not required to personally effectuate
       service but, rather, he or she must “cause” service to be made upon the parties.
¶ 73       Fourth, while the statute specifies that service should be made by registered mail, some
       courts have found that certified mail, return receipt requested, is the functional equivalent of
       registered mail for service purposes and does not deny the defendants process to which they are
       entitled. See, e.g., Olin Corp. v. Bowling, 95 Ill. App. 3d 1113, 1116-17 (1981). Defendants
       disagree, relying on Burton v. Autumn Grain Transport, Inc., 222 Ill. App. 3d 755 (1991);
       however, as that case involved service necessary to effectuate personal jurisdiction over a
       nonresident of Illinois, we find it of little value here.
¶ 74       In any event, there is no doubt that defendants received actual notice. Courts may be
       reluctant to enforce technical service rules where it is clear that the defendants received actual
       notice. See, e.g., In re M.G., 301 Ill. App. 3d 401, 412 (1998). Here, defendants’ counsel’s
       affidavit before the trial court attests that notice was delivered to his office, but that he was out
       of town and did not see it until December 5, 2012, the day of the hearing. Nevertheless, the
       record reflects that the notice was received by his office on November 29, 2012, and, even if
       counsel became aware of it late, he chose to do nothing about it. Further, the affidavit does not
       attest that he did not receive the three subsequent notices sent to him when the arbitration
       hearing was continued. At oral argument, defendants noted that section 5 of the Act provides
       that “[a]ppearance at the hearing waives such notice,” suggesting that, if they appeared at the
       hearing, their arguments about defective notice would have been forfeited. 710 ILCS 5/5(a)
       (West 2010). However, setting aside the fact that the reason for that provision is presumably
       that an appearance reflects actual notice, defendants could still have made their objections
       known, via motion, letter, or otherwise, to the arbitrator or the trial court without appearing at
       the arbitration.
¶ 75       Finally, and as the trial court noted, any arguments concerning defective notice in this case
       are undermined by the record, which reflects that, regardless of notice, defendants had already
       communicated that they would not participate in any arbitration hearing. As such, their notice
       arguments are unavailing.
¶ 76       In sum, defendants have failed to establish grounds for vacating the arbitration award.




       given to a party and the arbitrators acted ex parte) but also because it predates this state’s adoption of
       the Act and its provisions governing notice and bases for vacating awards.

                                                      - 14 -
¶ 77                                   III. CONCLUSION
¶ 78   For the foregoing reasons, the judgment of the circuit court of Du Page County is affirmed.

¶ 79   Affirmed.




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