Gary Alan Glass v. Anne Arundel County, Maryland, et al.
No. 20, September Term 2016


Public Information Act – Custodian of Records. When a government agency stores
records with another entity – for example, when it stores digital records such as emails with
another government agency – but retains control (albeit not physical custody) of those
records, the agency remains responsible for responding to requests for access to those
records under the Public Information Act (“PIA”). The agency’s custodian of such records
must carry out the responsibilities of a custodian of records under the PIA. Maryland Code,
General Provision Article, §4-201 et seq.

Public Information Act – Reasonableness of Search. In responding to a PIA request, an
agency must undertake a reasonable search in a good faith effort to locate all records
responsive to the request. The reasonableness of the search is not measured by whether it
captures every potentially responsive record. Rather, the adequacy of a search is to be
assessed in light of all the relevant circumstances, including the nature of the request and
the willingness of the requestor to focus the request on likely sources of responsive records.
Maryland Code, General Provisions Article, §4-201 et seq.

Public Information Act – Liability for Damages – Knowing and Willful Violation.
There was not clear and convincing evidence that an agency knowingly and willfully
violated the PIA when it conducted a search of archived email in response to a broadly
worded PIA request, reported the results of that search to the requestor, estimated the fees
for review of the emails for privileged material (under alternative ways of proceeding with
the review) prior to inspection by the requestor, and requested direction from the requestor.
Maryland Code, General Provisions Article, §4-362(d).

Public Information Act – Personnel Records Exception – Police Internal Affairs Files.
Records related to an investigation of alleged employee misconduct, such as records
gathered as part of an investigation by the internal affairs division of a police department,
fall within the “personnel records” exception of the PIA if the records are part of an
investigation of a specific identifiable employee, whether or not the records name that
employee. The exception applies even if a broadly-worded PIA request that encompasses
such records does not directly request the records of the internal affairs investigation.
Maryland Code, General Provisions Article, §4-311.

Public Information Act – Injunctive Relief. When an agency has conducted a reasonable
search in response to a PIA request, a circuit court may decline to require a follow-up
search even if it is later determined that the search failed to locate a particular record.
Maryland Code, General Provisions Article, §4-362(c)(3).
Circuit Court for Anne Arundel County
Case No. 02-C-12-170607
Argument: October 13, 2016

                                        IN THE COURT OF APPEALS
                                             OF MARYLAND

                                                  No. 20

                                           September Term, 2016


                                            GARY ALAN GLASS
                                                  V.

                                          ANNE ARUNDEL COUNTY,
                                            MARYLAND, ET AL.

                                 _____________________________________

                                                  Barbera, C.J.,
                                                  Greene
                                                  Adkins
                                                  McDonald
                                                  Watts
                                                  Hotten
                                                  Getty,

                                                           JJ.

                                ______________________________________

                                          Opinion by McDonald, J.
                                            Watts, J., concurs.

                                ______________________________________

                                            Filed: May 25, 2017
       This case began with what Petitioner’s counsel characterized at trial as an episode

of “road rage” between a motorist and an off-duty police officer in September 2010. Who

was at fault we do not know and need not determine. An investigation into the officer’s

conduct apparently exonerated the officer; a traffic citation issued to the motorist resulted

in an acquittal.

       The matter did not end there. It has achieved an afterlife in several judicial and

other forums over the past six years. This appeal stems from one of several public records

requests under the Maryland Public Information Act (“PIA”) made by the motorist,

Petitioner Gary A. Glass, to the Police Department of Respondent Anne Arundel County.

The response to that request was coordinated by Respondent Christine Ryder, the Police

Department’s records manager.

       The records requests submitted by Mr. Glass to the Police Department initially

targeted the traffic stop and the internal affairs file created by the Police Department in

response to complaints by Mr. Glass about the officer, but later encompassed “any and all”

records related to Mr. Glass. Dissatisfied with the handling of his requests, Mr. Glass filed

at least two lawsuits under the PIA against the County. The lawsuits have resulted in

numerous rulings since 2011 by at least five judges of the Circuit Court for Anne Arundel

County, made against the backdrop of three contemporaneous decisions by this Court

concerning the limits on public access to police internal affairs files under the PIA.

       As a result of the rulings in the Circuit Court, Mr. Glass obtained a number of

records that the County had not found in its initial searches in response to his requests or
had initially withheld as privileged. Following a bench trial about whether the County had

committed “knowing and willful” violations of the PIA, the Circuit Court held that the

County had done so in two respects, but declined to award Mr. Glass the injunctive relief

or damages he sought. The Court of Special Appeals disagreed with the Circuit Court in

part and held that there was not clear and convincing evidence of any such violations; it

agreed with the Circuit Court that Mr. Glass was not entitled to the relief he sought.

       The alleged violations of the PIA turn on whether the County conducted reasonable

searches in response to the PIA requests made by Mr. Glass, whether the County actually

denied him access to responsive, non-privileged records, and whether a particular privilege

(for personnel records) was properly asserted by the County with respect to certain records.

For the reasons explained below, we reach the same result as the Court of Special Appeals.

                                             I

                                       Background

A.     The Maryland Public Information Act

       1.     General Right of Access to Public Records

       The Maryland Public Information Act is currently codified at Maryland Code,

General Provisions (“GP”), §4-101 et seq.1 The statute is similar, although not identical,




       1
         At the time that Mr. Glass made the records requests that are the subject of this
case, the PIA was codified at Maryland Code, State Government Article (“SG”), §10-611
et seq. In 2014, as part of code revision, the PIA was recodified as part of the new General

                                             2
to the federal Freedom of Information Act (“FOIA”).2 This Court has frequently relied on

case law under FOIA in deciding similar issues under the PIA. See, e.g., Fioretti v.

Maryland State Board of Dental Examiners, 351 Md. 66, 76 (1998).

       Based on the principle that “[a]ll persons are entitled to have access to information

about the affairs of government and the official acts of public officials and employees,”3

the statute provides members of the public with a right to inspect and copy public records,

subject to certain exceptions. “Public record” is defined broadly as documentary material

that is made or received by a unit of State or local government “in connection with the

transaction of public business.” GP §4-101(j). The statute lists a number of examples of

the myriad forms that a public record may take in addition to paper documents, including

digital or electronic versions. Id. For example, email messages sent in connection with

public business have long been considered to fall within the definition. See 81 Opinions

of the Attorney General 140, 144 (1996).

       The PIA spells out a general process for a person to request and obtain access to a

public record (or, if access is denied, learn the reason why). GP §4-201 et seq. The statute

is to be construed “in favor of allowing inspection of a public record, with the least cost




Provisions Article. Chapter 94, §2, Laws of Maryland 2014. In this opinion we shall refer
to the provisions of the PIA by their current codification, unless otherwise noted.
       2
           5 U.S.C. §552.
       3
           GP §4-103(a).


                                             3
and least delay” to the requestor, unless “an unwarranted invasion of … privacy” would

result with respect to a particular person to whom the record pertains. GP §4-103(b).

       2.     Exceptions to Disclosure Obligation

       While the PIA creates a general right of access to public records, it also sets forth

numerous exceptions to that general rule. The exceptions fall into four basic categories.

       (1) Disclosure Controlled by Other Law. The PIA generally defers to the dictates

of other laws that control disclosure of a particular public record. Thus, if another law –

e.g., constitutional provision, statute, common law privilege – forbids disclosure of a

record, or gives the agency discretion not to disclose the record, that other law controls

disclosure of the record. See GP §4-301.4 For example, a record of a communication

covered by attorney-client privilege would not be disclosed in response to a PIA request,

unless the client waived the privilege. GP §4-301(1).

       (2) Mandatory Exceptions. The PIA itself forbids disclosure of certain specified

categories of records. See GP §4-304 et seq. Similarly, the statute forbids an agency from

disclosing certain types of information that may appear in a record, even if other parts of

the record are open to inspection. See GP §4-328 et seq. These exceptions to the PIA’s




       4
         The PIA also defers to “other law” to the extent that other law makes a record
available to public inspection, even if the PIA would allow an agency to withhold the
record. Each of the categories of exceptions to disclosure created by the PIA is qualified
by the phrase “[u]nless otherwise provided by law…” See GP §§4-304, 4-328, 4-343.
Thus, if other law provides for disclosure of a particular record, that mandate trumps the
specific exceptions to disclosure set forth in the PIA.


                                             4
general rule of disclosure are often called mandatory exceptions. An example of a

mandatory exception for entire records, pertinent to this case, is the exception for personnel

records of public employees. GP §4-311.5 An example of a mandatory exception for

information (that may be only a portion of a record) is the exception for confidential

commercial information. GP §4-335.6

       (3) Discretionary Exceptions. The PIA specifies other categories of records or

information that an agency may withhold from public inspection if it believes that

disclosure “would be contrary to the public interest.” GP §4-343 et seq. For example, a

custodian may deny inspection of interagency or intra-agency letters and memoranda that

contain pre-decisional deliberations. GP §4-344. Another example is a record of an

investigation conducted by police or prosecutors as well as “an investigatory file compiled

for any other law enforcement, judicial, correctional, or prosecution purpose.” GP §4-

351(a).7 These exceptions to the PIA’s general rule in favor of disclosure are often referred

to as discretionary exceptions. They are “discretionary” not in the sense that the agency

may withhold or disclose as it pleases, but in the sense that the agency must make a




       5
        A personnel record is disclosable to “the person in interest” – i.e., the employee –
and to an official who supervises the employee. GP §4-311(b).
       6
           See, e.g., Amster v. Baker, ___ Md. ___ (2017).
       7
         An agency may deny inspection of investigatory records to a “person in interest”
only if certain specified harms might result from inspection – for example, interference
with a law enforcement proceeding. GP §4-351(b).


                                              5
judgment whether the statutory standard for withholding a record – that is, disclosure

“would be contrary to the public interest” – is met.

       (4) Catch-all Exception by Court Order. Finally, even when disclosure of a record

is not controlled by other law or precluded by one of the PIA’s mandatory or discretionary

exceptions, an agency may – subject to certain procedural requirements – temporarily deny

inspection of the record if the official custodian believes that inspection would cause

“substantial injury to the public interest.” GP §4-358(a). The agency must promptly seek

a court order in order to continue to withhold the record. See Glenn v. Department of

Health and Mental Hygiene, 446 Md. 378 (2016).

       3.     The Role of the Custodian of Records

       The PIA assigns important responsibilities in responding to PIA requests to a

“custodian” of records. The statute defines “custodian” as “any ... authorized individual

who has physical custody and control of a public record.” GP §4-101(d)(2). As is evident,

an agency may have many custodians of its records. A custodian of records has the

responsibility for responding to a PIA request by either allowing inspection of the requested

records or asserting the appropriate exceptions. See GP §4-201 et seq., §4-301 et seq.

       Certain special responsibilities are assigned to the “official custodian,” defined as

an “officer or employee [of the agency] who is responsible for keeping a public record,

whether or not the officer or employee has physical custody and control of the public

record.” GP §4-101(f). Some decisions are reserved to the official custodian, such as

designating records to be disclosed without a written request and deciding when to seek a


                                             6
court order under the catch-all exception. GP §§4-201(c), 4-358. An official custodian is

also responsible for “adopting reasonable rules or regulations that ... govern timely

production and inspection of a public record.” GP §4-201(b).

       In practice, an agency may designate one of its employees, perhaps called a records

manager or PIA coordinator, to receive PIA requests and coordinate searches and responses

to such requests rather than have each individual custodian (which may include most

employees) respond piecemeal to records requests. In responding to a PIA request, a

designated custodian generally must enlist the assistance of others who actually hold the

records. However, a custodian to whom a PIA request is directed remains responsible for

ensuring that the request is appropriately addressed. Ireland v. Shearin, 417 Md. 401, 409-

10 (2010); ACLU Foundation of Maryland v. Leopold, 223 Md. App. 97, 125 (2015) (the

official custodian may not “kick the PIA responsibility down the chain of command”).

       4.     The Process for Requesting Access to Records

       A person who wishes to inspect or copy public records typically submits a written

request to the appropriate custodian of records. GP §4-202.8 In responding to a PIA

request, the agency is to conduct a search for responsive records. As is the case under the

FOIA, the adequacy of the agency’s search is measured by whether it is reasonably




       8
        If the application is directed to the wrong government official or employee – i.e.,
one who is not a custodian of the requested records – that individual must notify the
requestor immediately and, if possible, direct the requestor to the appropriate custodian.
GP §4-202(c).


                                            7
calculated to uncover responsive records, not by whether it locates every possible

responsive record. See Ethyl Corp. v. EPA, 25 F.3d 1241, 1246-47 (4th Cir. 1994).

       The custodian is to grant or deny the request to inspect the records within 30 days.

If the request is granted, the records are to be made available immediately or after a

reasonable time necessary to retrieve them. GP §4-203. If the request is denied in whole

or in part, the custodian is to provide a written explanation of that decision that includes

the reasons for the denial, the legal authority supporting the denial, and notice of how the

requestor may seek review of that decision. Id. This means that the custodian must specify

which exceptions to the general rule of disclosure apply to any records that are being

withheld from the requestor. If a particular exception applies to only part of a record, the

custodian is to allow inspection of those parts of the record that are open to inspection. GP

§4-203(c)(1)(ii).

       5.     Fees

       An agency may charge a reasonable fee for fulfilling a PIA request, including the

costs of searching for records responsive to the request, reviewing those records for

material that falls within an exception to the PIA’s general rule of disclosure, and making

copies of the records. GP §4-206.9 The fee assessed to the requestor must bear a reasonable

relationship “to the recovery of actual costs incurred by a governmental unit” for the search,




       9
        The statute provides that an agency may not charge for the first two hours of search
and review time. GP §4-206(c).


                                              8
preparation, and reproduction of requested public records. Id. The fee may be waived if

the custodian decides that it is in the public interest to do so. Id. Following the practice of

federal agencies under FOIA, agencies sometimes require pre-payment of fees or a

commitment to pay fees when the cost of processing a PIA request is likely to be

substantial. See Office of the Attorney General, Maryland Public Information Act Manual

(14th ed. 2015) (“PIA Manual”) at 7-2; Ireland v. Shearin, 417 Md. 401, 412 n.8 (2010).

       6.     Judicial Review

       If an agency denies a request to inspect or copy a public record, the requestor may

seek judicial review of that decision in a circuit court. GP §4-362(a).10 In such an action,

the agency has the burden of sustaining its decision. GP §4-362(b). To facilitate its review,

the circuit court may require the agency to submit a listing of the withheld records and the

basis for withholding each record, sometimes referred to as a “Vaughn index.” Cranford




       10
          If the agency is subject to the State Administrative Procedure Act, a requestor
also has the option to first seek administrative review of a custodian’s decision to deny
access to records. GP §4-361.

       Subsequent to the events that underlie this appeal, the General Assembly created
two other administrative vehicles for resolving disputes over PIA requests. The position
of Public Access Ombudsman was established to mediate disputes over access to public
records. GP §4-1B-01 et seq. In addition, the State Public Information Act Compliance
Board is now available to decide a complaint that a custodian is charging an unreasonable
fee. GP §4-1A-01 et seq. The law creating both of these administrative review options
became effective on October 1, 2015, several months after litigation concluded in the
Circuit Court below. See Chapters 135, 136, Laws of Maryland 2015.


                                              9
v. Montgomery County, 300 Md. 759, 778-79 (1984).11 The court also may choose to

review the withheld records directly and order the agency to submit them for in camera

inspection. GP §4-362(c)(2).

       The circuit court may order injunctive relief against the agency – for example, order

the agency to produce a record that was withheld from the requestor. GP §4-362(c)(3). At

the time of the trial of this case, a court could also award actual damages against the agency

if the court found by “clear and convincing evidence” that the agency “knowingly and

willfully” failed to disclose a record in accordance with the PIA. GP §4-362(d).12 If the

requestor substantially prevails in the action, the court may assess reasonable attorney’s

fees and costs against the agency. GP §4-362(f).13

B.     Factual Background and Procedural History

       The record, as best we can determine,14 reveals the following.




       11
         A “Vaughn index” is a “list of documents in [the government’s] possession, setting
forth the date, author, general subject matter, and claim of privilege for each document
claimed to be exempt from [disclosure].” Office of State Prosecutor v. Judicial Watch, 356
Md. 118, 122 n.1 (1999). The name is derived from Vaughn v. Rosen, 484 F.2d 820 (D.C.
Cir. 1973).
       12
         The PIA has since been amended to also provide for an award of “statutory
damages” up to $1,000. In addition, the “clear and convincing evidence” standard was
dropped from the statute. Chapters 135, 136, Laws of Maryland 2015.
       13
         If the court finds that the agency’s custodian of records acted “arbitrarily or
capriciously” in withholding records, it is to send a certified copy of that finding to the
appointing authority of the custodian for possible disciplinary action. GP §4-362(e).
       14
          As the Court of Special Appeals noted in its opinion in this case, the Record
Extract in this case lacks key documents pertinent to the issues on appeal and “spans over

                                             10
       1.     The Traffic Stop

       The bare essentials of the precipitating event – a traffic stop – are undisputed. While

driving on September 14, 2010, Mr. Glass was stopped and detained by Officer Mark

Collier of the Anne Arundel County Police Department, who was off duty at that time.

Officer Collier issued a traffic citation to Mr. Glass for following too closely. As a result

of that encounter, Mr. Glass immediately filed a complaint against Officer Collier with the

Police Department.     The Police Department’s Internal Affairs Division launched an

investigation. The incident also resulted in several successive PIA requests by Mr. Glass

to the Police Department. At least two of those PIA requests spawned lawsuits.15




500 pages, has no table of contents, and follows no logical order.” The copy of the Record
Extract provided to us is missing random pages and fails to include the Circuit Court docket
entries, as required by Maryland Rule 8-501(c). Other items from the record that should
appear in the Record Extract are contained in two lengthy appendices to the briefs filed in
the Court of Special Appeals. This is a litigant living dangerously, flirting with dismissal
of the appeal under Maryland Rule 8-602(a)(8).
       15
          We were informed at oral argument that Mr. Glass has actually instituted seven
related lawsuits under the PIA. Mr. Glass also commenced other litigation against the
County and Officer Collier related to the traffic stop. See, e.g., Glass v. Anne Arundel
County, 38 F. Supp. 3d 705 (D. Md. 2014) (granting partial summary judgment in favor of
Officer Collier with respect to Mr. Glass’ claims under 18 U.S.C. §1983); Glass v. Anne
Arundel County, 2017 WL 203379 (4th Cir. 2017) (dismissing Mr. Glass’ appeal of trial
court’s award of judgment as a matter of law in favor of Officer Collier). At the trial of
this case, Mr. Glass testified that he had also filed complaints with the Attorney Grievance
Commission concerning an Assistant County Attorney and an Assistant State’s Attorney
involved in these cases and a complaint with the Commission on Judicial Disabilities
concerning one of the judges in his cases.


                                             11
       2.     2011 PIA Request

       On March 18, 2011, Mr. Glass submitted a PIA request to the Police Department,

seeking “all records” from the date of the traffic stop to the date of the request “that refer

to or pertain to Gary A. Glass ... ” (“2011 PIA Request”).16 He specifically sought Officer

Collier’s “logbook and notes,” records of calls made to and from Officer Collier’s cell

phone, and, most importantly for our purposes, “all internal affairs files on [the]

investigation into Mark Collier’s conduct” during the traffic stop (“IA File”).

       Apparently, some of the records described in the 2011 PIA Request did not exist

and some had already been provided to Mr. Glass. In a letter to Mr. Glass dated April 14,

2011, Brenda D. Fraser, the Acting Records Manager for the Police Department, explained

that his request for Officer Collier’s IA File was being denied under the personnel records

exception in the PIA. She noted that, because the IA File was created as part of an

investigation of alleged employee misconduct, it was deemed a personnel record. Citing

the statutory exception for personnel records, she informed Mr. Glass that the file could

not be disclosed under the PIA without a court order. Finally, she advised Mr. Glass of his

right, pursuant to the PIA, to seek judicial review of the denial of access.




       16
         Mr. Glass had made an earlier PIA request shortly after the incident. The Police
Department had provided certain records responsive to that request, but had denied his
request for a copy of a recorded interview of him in connection with his internal affairs
complaint. That PIA request is not at issue in this appeal.


                                             12
      3.       2011 PIA Lawsuit

      A few weeks later, on May 4, 2011, Mr. Glass filed suit against the County in the

Circuit Court for Anne Arundel County, naming the County, the Police Department, the

Police Chief, and the County Attorney as defendants and alleging violations of the PIA.

On December 22, 2011, the Circuit Court granted summary judgment in favor of the

defendants and explained its reasoning in a written opinion. The court upheld the Police

Department’s decision to withhold Officer Collier’s IA File, citing the personnel records

exception and relying on this Court’s then-recent decision in Montgomery County v.

Shropshire, 420 Md. 362 (2011).17 The court rejected Mr. Glass’ unsupported contentions

that the Police Department had not been truthful in reporting the results of its search for

records in response to his request. Mr. Glass appealed and the Court of Special Appeals

affirmed the Circuit Court’s decision in an unreported opinion on May 28, 2013. This

Court denied his petition for a writ of certiorari. 435 Md. 268 (2013).

      4.       Disposition of the Traffic Citation

      In the meantime, the traffic citation that Officer Collier had issued to Mr. Glass had

been litigated in the District Court of Maryland sitting in Anne Arundel County. Mr. Glass

was acquitted at the trial of that case in November 2011. The details of that case are not

germane to the issues before us. However, we note that, as part of discovery in that case,

Mr. Glass obtained some of the requested records from the IA File after an in camera



      17
           See Part II.B.3 of this opinion below for a description of the Shropshire case.


                                              13
review of the file by the District Court judge under a procedure that treated that file as an

otherwise privileged personnel record.18

       5.     2012 PIA Request

       On February 22, 2012 – two months after the Circuit Court had upheld the Police

Department’s withholding of the IA File, but before the resolution of the appeal of that

decision – Mr. Glass submitted another PIA request to the Police Department (“2012 PIA

Request”). This time, Mr. Glass requested “[a]ny and all records of the police department

. . . on Gary A. Glass” without any temporal limitation19 and without specifically requesting

the IA File. Mr. Glass indicated on the form that he was willing to pay fees in connection

with the request “with prior notification.”

       In response, Christine Ryder, the Police Records Manager, surveyed everyone in

the Police Department by email. She responded to Mr. Glass in a letter dated March 21,

2012. First, Ms. Ryder alluded to a conversation between Mr. Glass and an Assistant

County Attorney and stated that she would “not address grants and denials previously

made.” Ms. Ryder then listed a number of records that were responsive to the 2012 PIA




       18
          See Baltimore City Police Department v. State, 158 Md. App. 274 (2004)
(describing procedure for in camera review of law enforcement officer’s personnel file to
determine what, if any, portion of it should be made available to a defendant in a criminal
case).
       19
         According to Mr. Glass’ testimony at trial, he personally delivered the request to
the Police Department. When a clerk asked if he was looking for records within a specific
date range, he declined to provide one.


                                              14
Request.20 Of the listed records, Ms. Ryder indicated that the Police Department would

withhold one file consisting of five confidential attorney-client communications –

described as a “PIA file maintained by the department’s Records Manager” – based on the

exception for records covered by attorney-client privilege. She stated that the Police

Department would provide copies of the other responsive records, totaling 46 pages, upon

the payment by Mr. Glass of $11.50 in accordance with the Police Department’s fee

schedule.

       In her letter, Ms. Ryder also informed Mr. Glass that she had asked the County’s

Office of Information Technology (“OIT”) to search for archived email that might be

responsive to his request for Police Department records, but she had not yet received the

results of that inquiry. (Although not part of her letter, testimony at the trial indicated that

the Police Department’s policy at that time was to store emails on the department’s

computers for 90 days, after which they were archived with OIT.)

       Ms. Ryder also noted that the Police Department might have other records

responsive to his request that were not indexed under his name and therefore had not been

located. She solicited his assistance in providing any information that would help locate

such records. Finally, she advised Mr. Glass that he could seek judicial review under the

PIA of the denial of the records covered by attorney-client privilege.



       20
         Officer Collier’s IA File was not included in this list, presumably because it had
been a subject of the 2011 PIA Request and therefore fell within the category of “grants
and denials previously made.”


                                              15
       On March 28, 2012, Mr. Glass responded to Ms. Ryder’s letter. He provided the

names of 11 members of the Police Department whom he believed could have records “that

pertain to me or to the incident on September 14, 2010 involving Officer Mark Collier and

myself.”   The list included Officer Collier, the Police Chief, and members of the

department’s Internal Affairs Division, among others. Mr. Glass also listed the names of

three commanders of various units of the department whom he believed could help locate

electronic communications involving the other employees.

       Ms. Ryder contacted each of the individuals named in Mr. Glass’ letter who still

worked for the Police Department to double check whether they had records pertaining to

Mr. Glass. In a response to Mr. Glass dated May 9, 2012, Ms. Ryder stated that her further

inquiry based on the names Mr. Glass had listed had turned up one additional record (a

“stored communication log”) that she provided to Mr. Glass at no charge.

       In that letter Ms. Ryder also reported the results of the search for archived email

conducted by OIT.      She stated that a search using the keyword “Glass” produced

approximately 7,500 emails, and a second search using the keyword phrase “Gary Glass”

narrowed that result to approximately 1,000 emails. She stated that the individual emails,

however, would need to be inspected for attorney-client privilege before release. Ms.

Ryder estimated that it would take 250 hours to review 7,500 emails, which she estimated

would result in a fee of $4,960 for the search and review time. Alternatively, she estimated

that it would take 33 hours to review 1,000 emails, which would result in an estimated fee

of $620. She asked Mr. Glass to let her know how he wished her to proceed. Although


                                            16
the letter itself did not request pre-payment of the estimated fee as a condition of

proceeding with a review of the emails for privileged material, it is apparently undisputed

that, if Mr. Glass had asked Ms. Ryder to proceed with one of the two options she offered,

the County would have required pre-payment to undertake the review.

       Mr. Glass did not respond directly to Ms. Ryder’s request for further direction, but

two weeks later sent a letter dated May 23, 2012 to the County Attorney, complaining that

Ms. Ryder’s response did not comply with the PIA. Among other things, Mr. Glass stated

his view that many of the 1,000 archived emails that contained the phrase “Gary Glass”

were likely created by Ms. Ryder herself when she broadcast his 2012 PIA Request to the

entire Police Department in her effort to find records responsive to that request. Mr. Glass

expressed the view that OIT ought to be able to segregate such emails and thereby reduce

the need to review them for privileged material. More broadly, he asserted that “[t]here is

no reason why there would be attorney-client privilege in any of those records of Ms.

Ryder’s search.” He asked the County Attorney to advise Ms. Ryder to conduct the search

and review of the emails as Mr. Glass suggested and provide a new estimate of the number

of emails requiring review for attorney-client privilege. He also requested that the County

waive any fees related to his request. The County Attorney replied in a brief letter dated

May 31, 2012 that opined, without elaboration, that Ms. Ryder’s response to Mr. Glass’s

PIA request had been a “reasonable response . . . consistent with state law.”




                                            17
       6.     2012 PIA Lawsuit

       Mr. Glass apparently decided not to proceed further with Ms. Ryder or the County

Attorney and, instead, a couple weeks later, on June 19, 2012, filed another lawsuit against

the County under the PIA in the Circuit Court for Anne Arundel County.21 In the

complaint, Mr. Glass made various general allegations that the County had violated the

PIA in its response to his 2012 PIA Request, including failing to conduct a search

reasonably calculated to discover responsive records, failing to comply with time

limitations, charging an unreasonable fee, and failing to grant him a fee waiver. The

specific factual allegations of the complaint focused on his traffic encounter with Officer

Collier and the suggestion by Mr. Glass that the search of archived emails be conducted in

a way that avoided emails seeking responses to his prior PIA requests. He asked the Circuit

Court to order the County to produce a Vaughn index of the archived emails containing the

phrase “Gary Glass,” to isolate those emails related to attorney-client communications and

Ms. Ryder’s search in response to Mr. Glass’s PIA requests, and to release all other emails

to Mr. Glass. He also asked the court to order the County to waive any fees associated

with its response to his PIA request and to pay him actual damages for its failure to provide

the records. Finally, he asked for an award of attorney’s fees and costs.



       21
          Mr. Glass also named Ms. Ryder and the Police Chief as defendants. The County
Attorney’s Office appeared on behalf of all of the defendants, filing an answer on behalf
of the County and Ms. Ryder and a motion to dismiss on behalf of the Police Chief; the
motion to dismiss the Police Chief was granted on September 26, 2012. In this opinion we
shall refer to the defendants collectively as the County.


                                             18
       7.     2013 PIA Request, Second IA Complaint, and Amended Court Complaint

       While he was litigating the County’s response to the 2012 PIA Request in the Circuit

Court and its response to the 2011 PIA Request in the Court of Special Appeals, Mr. Glass

submitted another PIA request to the County Executive and Police Chief on February 20,

2013 (“2013 PIA Request”). The 2013 PIA Request sought any records pertaining to him

in the custody of the Police Department that were compiled from February 23, 2012 – the

day after his 2012 PIA Request – to the date of 2013 PIA Request. In the 2013 PIA

Request, he gave some direction to the County on how to conduct the search for records.

Among other things, he stressed that he wanted only pre-existing records, not records

created as part of the searches in response to his prior PIA requests, specified certain

regional and national law enforcement databases he wished to be searched, and requested

a waiver of any fees.

       In a letter dated March 7, 2013, Ms. Ryder advised Mr. Glass that she had forwarded

his latest request to OIT to conduct an additional search for archived emails, reported that

no responsive records were found in searches of certain County databases, stated that she

was unable to do a keyword search of one electronic database but offered to undertake a

manual search, and advised Mr. Glass to submit separate record requests to State and

federal agencies with respect to other databases not under the County’s control. She

estimated the fee for the manual search of the remaining database to be $2,560, declined to

waive that fee, but suggested that Mr. Glass could refine the date ranges and individual

users to be searched on that database in order to reduce the cost of the search.


                                             19
       Mr. Glass promptly amended the complaint in his 2012 PIA Lawsuit to assert that

the County’s response to his 2013 PIA Request violated the PIA. The amended complaint

also noted that he had made a second complaint to the Police Department concerning

Officer Collier’s conduct after the trial of his traffic case in the District Court. In the

amended complaint he asserted that the County had failed to disclose or properly claim an

exception with respect to the IA File as it pertained to his second complaint against Officer

Collier.22

       8.     Circuit Court Rulings in 2012 PIA Lawsuit

       After filing the 2012 PIA Lawsuit, Mr. Glass pursued discovery against the County

in that case and filed numerous motions over the next two years, which were decided by

various judges of the Circuit Court. We focus here on the proceedings and rulings pertinent

to the particular issues before us.

       Archived emails

       As a result of discovery in the case, Mr. Glass learned that the results of the initial

archived email search by OIT were contained on a USB memory stick. On December 12,

2012, he asked the Circuit Court to compel the County to produce the USB memory stick

in the 2012 PIA Lawsuit under the civil discovery rules. On January 18, 2013, the Circuit




       22
          Later in 2013, Mr. Glass sought leave to file a second amended complaint in the
2012 PIA Lawsuit that named an officer of the Internal Affairs Division as a defendant and
that included various allegations related to the investigation of his IA complaints. On
December 20, 2013, the Circuit Court denied leave to file that amended complaint.


                                             20
Court granted Mr. Glass’ motion and ordered the County to produce all non-privileged

documents contained on the USB memory stick within 10 days, and a privilege log as to

any emails that the County withheld. Although the Circuit Court did not purport to be

resolving the merits of the 2012 PIA Lawsuit with respect to the emails, the effect of this

order was to grant Mr. Glass some of the relief that he sought – i.e., it compelled the County

to carry out the proposal made in Ms. Ryder’s May 9, 2012 letter without requiring Mr.

Glass to pay the fees associated with the review of the emails, thus effectively granting him

the email production and fee waiver he had sought in his complaint.

       During February 2013, the County undertook a review of the emails on the USB

memory stick and eventually provided Mr. Glass with thousands of emails from the USB

memory stick, but withheld some emails under a claim of privilege. Apparently, all of the

emails on the USB memory stick bore dates after November 2011. Shortly thereafter, Mr.

Glass filed a number of motions, among which was a request that the Circuit Court award

him summary judgment on the ground that the County had violated the PIA in its search

for and disclosure of emails. After considering an opposing memorandum and affidavit

filed by the County, a second judge of the Circuit Court denied that motion.

       On August 15, 2013, Mr. Glass again moved for partial summary judgment as to

whether the County had violated the PIA with respect to disclosure of emails dated prior

to November 2011. At a hearing on January 23, 2014, a third judge of the Circuit Court




                                             21
held that the County23 had violated the PIA and awarded partial summary judgment in favor

of Mr. Glass on that motion. The Circuit Court did not provide an oral or written opinion

explaining its reasoning.24 It ordered the County to produce to Mr. Glass within 30 days

all emails for the period from September 14, 2010 through November 2011 that related to

the traffic stop or that pertained to Mr. Glass, except for any emails that fell within an

exception to the PIA’s general principle of disclosure, and ordered the County to identify

any pertinent exception.

       Further sparring ensued in the Circuit Court concerning the adequacy of the

County’s subsequent email searches, and the court ordered the County to perform certain




       23
         In its brief, in which it takes some pains at various points to distinguish “the
Custodian” from “the County,” the County states that the Circuit Court found that “the
Custodian” – Ms. Ryder – had violated the PIA. In fact, the court order referred to “the
Defendants” and, in any event, Ms. Ryder acted on behalf of the County.
       24
          At the time it entered the order in Mr. Glass’ favor, the judge appeared to treat the
motion for partial summary judgment as unopposed after she had decided to exclude an
affidavit of Ms. Ryder submitted by the County. The judge excluded the affidavit because,
although Ms. Ryder made it under penalties of perjury and recounted her own actions in
response to the PIA requests, the introductory clause of the affidavit recited that it was
“true to the best of my information, knowledge, and belief.” See County Commissioners
of Caroline County v. J. Roland Dashiell & Sons, Inc., 358 Md. 83, 101-04 (2000)
(affidavits related to summary judgment motion should be based on personal knowledge).
As noted above, a different judge of the Circuit Court had earlier denied a similar summary
judgment motion by Mr. Glass after the County opposed that motion based on the same
affidavit. Although the merits of excluding the Ryder affidavit are not before us, we note
that affidavits concerning records searches in FOIA cases are often made by the agency
employee who supervised the search, even if that individual did not conduct all aspects of
the search. See, e.g., Carney v. Department of Justice, 19 F.3d 807, 814 (2d Cir. 1994) (in
the context of a summary judgment motion in a FOIA case, “there is no need for the agency
to supply affidavits from each individual who participated in the actual search”).

                                              22
searches based on specific key words, which led to the discovery of additional responsive

archived emails, some of which the County withheld as privileged. The court also

conducted an in camera review of the emails listed on the privilege log and ordered that

some of them should be provided to Mr. Glass. Although the court had initially granted

partial summary judgment in favor of Mr. Glass and ordered the additional searches and

disclosures, it ultimately declined to order any additional searches and made an explicit

finding at a hearing on April 22, 2014 that the County’s searches for archived emails had

been reasonable.

       A bench trial was held in January 2015 before a fourth judge of the Circuit Court.

The issues at trial concerned whether the violations of the PIA by the County previously

determined by the Circuit Court were knowing and willful, and would thus entitle Mr.

Glass to an award of actual damages under GP §4-362(d). Mr. Glass also sought to have

the Circuit Court order the County undertake additional searches as a remedy, as well as to

pay his attorney’s fees and costs. At the conclusion of the trial, the judge stated that she

intended to focus on whether the PIA violations that were the subject of the earlier

summary judgment were knowing and willful, and that she would not revisit the basis on

which such violations were determined.25




       25
        The trial judge stated that “I’m presuming that [the judge who awarded summary
judgment] made all relevant factual findings as to what aspects of the Public Information
Act were violated so that we don’t have to in any way address that.” As noted earlier, at

                                            23
       In a memorandum opinion issued on April 8, 2015, the Circuit Court concluded that

the County knowingly and willfully violated the PIA in failing to conduct an adequate

search for the emails requested by Mr. Glass. The court based that conclusion on the fact

that the County had not retrieved emails for dates prior to November 2011 until it did so in

response to orders issued during litigation of the 2012 PIA Lawsuit.

       Officer Collier’s IA File

       In the complaint that initiated his 2012 PIA lawsuit, Mr. Glass had not alleged that

the County had violated the PIA by failing to disclose Officer Collier’s IA File in response

to his 2012 PIA Request. This is not surprising as the IA File was the subject of his 2011

PIA Request and of the previous lawsuit he had filed based on that request. As recounted

above, the Circuit Court had upheld the County’s denial of the IA file – a decision that was

ultimately affirmed by the Court of Special Appeals in May 2013.

       After the Circuit Court had held that the County had properly withheld the IA File

in response to the 2011 PIA Request, but before the Court of Special Appeals had affirmed

that decision, Mr. Glass amended his complaint in the 2012 PIA Lawsuit. The amendments

added allegations related to his second internal affairs complaint about Officer Collier and

asked the Court to order the County to provide a Vaughn index of materials in the IA File.

In a motion for summary judgment filed the same day, Mr. Glass argued that the County




the time the court awarded summary judgment in favor of Mr. Glass with respect to the
archived emails and IA File, it did not make fact findings or explain its reasoning.


                                            24
violated the PIA when it did not address the IA File in its response to his 2012 PIA Request.

Noting that the Circuit Court’s ruling against Mr. Glass with respect to his 2011 PIA

Request for the contents of the IA File was on appeal, the County assured the Circuit Court

that, if the Court of Special Appeals eventually directed the County to release the IA File,

it would do so.

       As noted above, Mr. Glass had obtained some documents from the IA File when the

District Court conducted an in camera review of that file in connection with the District

Court trial of his traffic citation.

       On June 19, 2013, in response to a motion by Mr. Glass in the 2012 PIA Lawsuit,

the Circuit Court ordered the County to provide Mr. Glass with a Vaughn index of records

placed in the IA File subsequent to the ruling in the 2011 PIA Lawsuit.26 At a hearing on

January 23, 2014, before a different judge of the Circuit Court, the court granted Mr. Glass’

request for reconsideration and ordered the County to also provide a Vaughn index of

material placed in the IA File prior to the ruling in the 2011 PIA Lawsuit. At the same

time, the court awarded partial summary judgment in favor of Mr. Glass with respect to

the IA File, declared that the County had violated the PIA by failing to provide severable

materials from that file, ordered the County to release such materials, and ordered the




       26
         The Circuit Court did not provide an opinion explaining its reasoning. It appears
to have regarded the December 2011 ruling in the 2011 PIA Lawsuit that the IA File was
a personnel record as res judicata as to records in the file at that time, but not as to records
subsequently placed in the IA File.


                                              25
County to waive any fees. The Circuit Court instructed the County to make “necessary

redactions of the names and identifying information of personnel and witnesses, and

redactions of information that is attorney-client privileged or attorney work product.” The

court did not provide an opinion, either oral or written, explaining the reasoning for its

ruling.27 It is notable that, in requesting that ruling, Mr. Glass relied on this Court’s then-

recent decision in Maryland State Police v. NAACP Branches, 430 Md. 179 (2013), which

concerned a PIA request for severable portions of complaints made to the Maryland State

Police about troopers. In doing so, he pointed out that the Circuit Court’s prior ruling

denying him access to the IA File had preceded NAACP Branches.28

       Following the bench trial in January 2015 before a different judge of the Circuit

Court, the court elaborated on the issues concerning the IA File in its memorandum

opinion. In its opinion, the Circuit Court concluded that the County did not knowingly and

willfully violate the PIA when it withheld records from the IA File because the County did

so in the belief that the IA File was a personnel record and that the PIA forbade disclosure

of its contents. The Circuit Court noted that, when Ms. Ryder initially responded to the

2012 Request, the Circuit Court had already upheld the County’s decision to deny access



       27
          As with Mr. Glass’ partial summary judgment motion regarding archived email,
it appears from the transcript that the court treated this motion as unopposed, in light of its
exclusion of an affidavit submitted by the County as part of the County’s opposition to the
motion. See footnote 24 above.
       28
            See Part II.B.3 of this opinion below for a description of the NAACP Branches
opinion.


                                              26
to the IA File in response to the 2011 PIA Request. The court noted that the court’s order

in January 2014 requiring release of severable material was likely based on its

understanding of the effect of the NAACP Branches decision, which had been issued after

the County’s response to the 2012 PIA Request. Accordingly, the Circuit Court reasoned,

there was not clear and convincing evidence that the County violated a known legal duty

under the PIA when it withheld the IA File.

       Records from Police Chief’s Office

       As noted above, Mr. Glass responded to Ms. Ryder’s suggestion that he provide

guidance on where she might find records responsive to his 2012 PIA Request by listing

11 members of the Police Department whom he believed had records responsive to that

request. Among those individuals was the then-incumbent Police Chief.

       On October 30, 2014, Mr. Glass moved for partial summary judgment on the basis

that the County had failed to disclose records from the Police Chief’s office. Mr. Glass

pointed to a letter sent on August 25, 2011 by the Police Chief to the State’s Attorney,

requesting assignment of a prosecutor with respect to Mr. Glass’ traffic citation concerning

the September 14, 2010 traffic stop.29 Mr. Glass pointed out that this letter likely still




       29
           Mr. Glass apparently obtained a copy of this letter from the State’s Attorney’s
Office. In the letter, the Police Chief refers to the fact that Mr. Glass had subpoenaed
various County officials and police employees to appear at the trial of the traffic case, that
the legal issues had exceeded the capability of the officer who had issued the citation, and
that, at a motions hearing in the case, the trial judge had requested the participation of an
Assistant State’s Attorney at the trial.


                                              27
existed at the time of his 2012 PIA Request and that, because it referenced Mr. Glass, was

responsive to that request, but had not been provided by the County in response to that

request.

          Mr. Glass also relied on a discovery deposition of Ms. Ryder. In that deposition,

she stated that she was aware that most of the Police Chief’s records were indexed

chronologically rather than by name, but admitted that she had not given the Police Chief’s

assistant any guidance on what time frames to search and that, to her knowledge, the Police

Chief’s assistant did not perform any additional searches of records in the Police Chief’s

office.

          Opposing this motion, the County pointed to two emails. In the first, dated March

6, 2012, Ms. Ryder asked the Police Chief’s assistant about obtaining, in response to the

2012 PIA Request, (1) any correspondence sent by Mr. Glass to the Police Chief and (2)

any notes of calls made by Mr. Glass to the Police Chief’s office. In the second email,

dated April 10, 2012, the Police Chief told his assistant (apparently in response to an

inquiry about records responsive to the 2012 PIA Request), that he personally did not

possess any responsive records, but inquired whether she knew “of any records in our

files.”     This evidence, the County argued, showed that summary judgment was

inappropriate. On January 18, 2015, the Circuit Court denied the motion.

          At the bench trial held the following week, Ms. Ryder again testified about her

efforts to obtain any responsive records located in the Police Chief’s office. She described

how the Police Chief’s assistant told her that, because of the predominantly chronological


                                             28
filing system, it would take “forever” to complete a search of those files without a specific

date range and offered to search further, if a date range were specified.

       In its memorandum opinion following the bench trial, the Circuit Court found that

the County’s efforts to obtain responsive records from the Police Chief’s office beyond the

search of records filed by name were inadequate, and that this constituted a knowing and

willful violation of the PIA. The Circuit Court reasoned that Ms. Ryder knew that the files

in the Police Chief’s office were organized chronologically, but that she had failed to

provide the Police Chief’s secretary with “a relevant date range” and the search was thus

limited to a few records filed by name.

       Remedial Search Issue

       As noted earlier, at the bench trial in January 2015, Mr. Glass asked the Circuit

Court to award him damages, to order the County to conduct “remedial searches,” and to

award him attorney’s fees and costs. With respect to his request for remedial searches, Mr.

Glass asked the court to order the County to conduct a search of all of its computer files,

including back up tapes, as well as all word processing files, among other things.

       The Circuit Court found that Mr. Glass had not established actual damages and

declined to award any.30 Nor did the court order any additional searches by the County. It

deferred assessment of attorney’s fees and costs to a later hearing.




       30
          Mr. Glass had claimed that the County’s response to the 2012 PIA Request had
caused him severe emotional injury, stress, anxiety, sleep disruption, weight gain, loss of
potential income, and damage to personal relationships. The court found that he had not

                                             29
       9.     Second Appeal to the Court of Special Appeals

       Mr. Glass appealed the Circuit Court’s decision, raising a number of issues about

the conduct of the trial, the Circuit Court’s findings, and the remedies he believed it should

have ordered. Mr. Glass challenged, among other things, the Circuit Court’s conclusion

that the County’s refusal to disclose records from the IA File was not a knowing and willful

violation of the PIA.     The County cross-appealed, challenging the Circuit Court’s

conclusions that the County had knowingly and willfully violated the PIA with respect to

its searches for archived emails dated prior to November 2011 and for records in the Police

Chief’s office. In its cross-appeal, the County also argued that the County had not violated

the PIA when it had declined to provide records from Officer Collier’s IA File.

       In an unreported opinion issued on March 9, 2016, the Court of Special Appeals

affirmed a number of decisions of the Circuit Court related to the trial, but concluded that

the Circuit Court had erred in holding that the County had knowingly and willfully violated

the PIA. As a result, it considered the issues concerning remedies for such violations to be

moot. The court also held that the Circuit Court was not clearly erroneous when it declined

to order injunctive relief in the form of follow-up or “remedial” searches.

       Mr. Glass petitioned this Court for a writ of certiorari, which we granted.




established a credible link between his alleged damages and the County’s response to the
PIA request. The damages issue is not before us in this appeal.


                                             30
                                              II

                                         Discussion

       In some respects, there is less at stake here than appears at first glance. In a typical

case of judicial review of an agency response to a PIA request, the court must resolve

whether the requestor gets access to the records in question. In this case, Mr. Glass has

had access, for the most part, to many of the records he sought. Rather, the chief issue

before us is whether there is clear and convincing evidence that the County’s response to

his 2012 PIA Request was a knowing and willful violation of the PIA and whether Mr.

Glass is entitled to the “remedial searches” that he seeks.31 Mr. Glass argues that the Court

of Special Appeals erred in answering those questions “no” and focuses on the County’s

search as to three categories of records – the archived emails, the IA File, and records in

the Police Chief’s office.

       We agree with the Court of Special Appeals that the record in this case does not

disclose evidence of a violation of the PIA, much less clear and convincing evidence of a

knowing and willful one. Moreover, we agree with the Circuit Court and the Court of

Special Appeals that Mr. Glass is not entitled to injunctive relief in the form of follow-up

or “remedial” searches.




       31
        As noted above, the issue of whether the Circuit Court should have awarded
damages is not before us.


                                              31
A.     Standard of Review

       As recounted above, the Circuit Court awarded summary judgment in favor of Mr.

Glass with respect to certain categories of records. Given that summary judgment turns on

a determination of law rather than fact, we review such a determination without deference

to the Circuit Court. Mathews v. Cassidy Turley Maryland, Inc., 435 Md. 584, 598 (2013).

The bench trial conducted by the Circuit Court concerned whether those violations could

be characterized as “knowing and willful” and, if so, whether Mr. Glass was entitled to

damages and an order directing further record searches by the County. When a matter is

tried by a court without a jury, an appellate court reviews the case on both the law and the

evidence. Maryland Rule 8-131(c). The trial court’s judgment on the evidence is not to

be set aside unless clearly erroneous. Id. However, no deference is owed to its assessment

of the law. Tribbitt v. State, 403 Md. 638, 644 (2008).

B.     Whether the County Violated the PIA

       1.     The Requirement of a Reasonable Search

       Much of this case turns on the adequacy of the County’s response to the 2012 PIA

Request, particularly the breadth of its search for certain records. We begin with a few

words on what kind of search the PIA requires.

       An agency that receives a PIA request must conduct a search in good faith that is

reasonably designed to capture all responsive records. In cases under FOIA, the federal

courts have characterized such a search as “a good faith effort to conduct a search for the


                                            32
requested records, using methods that can be reasonably expected to produce the

information requested.” Oglesby v. Department of the Army, 920 F.2d 57, 68 (D.C. Cir.

1990). This does not mean that the agency must robotically examine every record in its

possession, running up an extravagant fee and diverting public resources in furtherance of

a futile effort; rather, the search should be focused on where responsive records are likely

to be found.

       The reasonableness of an agency’s search is to be measured prospectively by how

the agency designed the effort to find responsive records, not retrospectively by its success

in locating every responsive record. A search may be reasonable and adequate without

being perfect. See, e.g., Ethyl Corp. v. EPA, 25 F.3d 1241, 1246 (4th Cir. 1994) (whether

search is reasonable is not assessed by “whether every single potentially responsive

document has been unearthed”).

       It is often true that a requestor is at a disadvantage in formulating a PIA request

because the requestor does not know what records the agency keeps or how it keeps them.

It is part of every agency’s mission to be as transparent as the State’s sunshine laws,

including the PIA, require it to be. A public records request is not an occasion for a game

of hide and seek. For that reason, if possible, an agency should in good faith provide some

reasonable assistance to the requestor in refining the request for the records the requestor

seeks. Of course, nothing requires the requestor to accept such assistance.

       It is also sometimes the case that a requestor, suspicious of the particular agency or

of government in general, submits a broadly-worded request, intending to afford the agency


                                             33
no excuse for not producing for the records the requestor really wants. Literal compliance

with such a request, however, would often require such a diversion of resources and agency

time as to amount to a huge expense. In practice, a productive response to a PIA request

is often an iterative process in which the agency reports on the type and scope of the files

it holds that may include responsive records, and the requestor refines the request to reduce

the labor (and expense) of searching those records. When the requestor and agency work

together, the process approximates the purpose and policy of the PIA. When they do not,

what results is the requestor insisting on what, to the agency, is an unbounded and

unreasonable search and the agency insisting on what, to the requestor, is an unbounded

and unreasonable fee.

       In the end, what the PIA requires is a reasonable search designed to locate all

records responsive to the particular PIA request, not a perfect search that leaves no stone

unturned. Reasonableness must be measured against the specificity of the request and the

willingness of the requestor to focus a request to improve the efficiency of the search. An

agency is not expected to divert its resources to an exhaustive search in response to a

broadly worded request that the requester refuses to focus and at an expense that will not

be recovered.

       2.       The Archived Emails

       As noted above, the Circuit Court concluded, in its memorandum opinion following

the January 2015 trial, that the County had knowingly and willfully violated the PIA with

respect to the archived emails by failing to adequately search for and provide emails for


                                             34
the period prior to November 2011 until it carried out additional searches in response to

court orders during the litigation. On appeal, the Court of Special Appeals reversed that

holding and concluded that the county had not violated the PIA on the alternative grounds

that: (1) because the archived emails were stored with OIT, those emails were no longer

“within the custody and control” of Ms. Ryder and the Police Department, and (2) Ms.

Ryder had never actually denied access to any archived emails to Mr. Glass, but rather had

requested direction from him as to which emails to review and a fee for that review and

production.

       We agree with the Court of Special Appeals on the bottom line, but disagree with

part of its reasoning. In our view, the archived emails remained “within the custody and

control” of Ms. Ryder and the Police Department even after they were stored with OIT.

Therefore, under the PIA, Ms. Ryder had an obligation to produce the archived emails in

response to the 2012 PIA Request to the extent they were subject to inspection under the

PIA. However, we agree with the Court of Specials Appeals that there was no denial of

access to the emails – as opposed to a dispute over the conditions of access – that amounted

to a violation of the County’s obligations under the statute.

       Who is the Custodian of the Archived Emails?

       The County does not dispute that Ms. Ryder, as the records manager for the Police

Department, was the designated custodian of its records for purposes of responding to the

2012 PIA Request. However, it refers to the Police Department’s archived email as

“discarded records” now in the custody of another agency. The County argues that Ms.


                                             35
Ryder was not a custodian of the archived emails stored at OIT and that her efforts with

respect to the emails were undertaken merely as a courtesy to Mr. Glass.

       Ms. Ryder’s own actions belie that argument. In her initial response to the 2012

PIA Request, she advised Mr. Glass that she had asked OIT to search archived emails as

part of the Police Department’s response to his request. Her follow-up letter reported the

results of that search and estimated the fees for the Police Department to review the emails

for privileged material. In neither instance did she assert that the records belonged to OIT

as opposed to the Police Department, nor did she re-direct Mr. Glass’ request to OIT, as

she would be required to do under GP §4-202(c) if someone at OIT were the appropriate

custodian. In short, Ms. Ryder acted as the PIA requires a custodian of these records to

act: she timely responded to the PIA request, took responsibility for reviewing the records

and asserting exceptions, and estimated a fee for that review.

       There is no question that Ms. Ryder and the Police Department were limited

somewhat in their ability to access the archived emails. Although the archived emails were

not in Ms. Ryder’s immediate physical custody and she needed the assistance of another

County department – OIT – to access them, this apparently was no high hurdle. The OIT

employee who performed the archived email search testified that “basically everybody in

the County” stored electronic records and information with OIT and that requests for

searches of archived email by County agencies were not unusual. Moreover, nothing

indicates that OIT had the authority or – more importantly – the ability to make decisions

concerning inspection of the records. As noted above, the PIA requires custodians to


                                            36
withhold certain categories of records, decide whether privileges apply and should be

asserted, and make decisions as to whether some types of records should be withheld in the

public interest. The County does not assert that OIT can make those decisions as to

archived emails of the Police Department, nor is it self-evident that an agency primarily

responsible for information technology would be able to do so.

       A custodian is not relieved of responsibilities under the PIA merely because the

requested records are not at the custodian’s fingertips. Ireland, 417 Md. at 409-10. Indeed,

the Maryland Attorney General has advised that “an agency’s records remain ‘public

records’ even if the agency outsources the task of maintaining them to a private contractor.”

PIA Manual at 1-6 to 1-7; cf. Pleasant v. Pleasant, 97 Md. App. 711, 732 (1993) (noting,

in the discovery context, that “control is not synonymous with possession, but refers to the

right, authority, or ability to obtain upon demand”) (internal quotation marks and citations

omitted).

       The County’s characterization of the archived emails as “discarded” appears to

equate OIT to the County dump. But a more apt analogy would be a County warehouse.

While a requestor might submit a PIA request to the supervisor of a County warehouse for

access to records stored at the warehouse, inevitably that request would be forwarded to,

and handled by, a custodian at the agency to whom the records belonged. The same holds

true for records stored electronically.32



       32
         This does not mean that an agency is required to hire a computer expert and
conduct a forensic examination of its information systems to recover deleted electronic

                                             37
       In our view, Ms. Ryder was an appropriate custodian of the archived emails. The

Police Department created those emails and apparently retained the ability to access them

at OIT. When responding to the 2012 PIA request as the Police Department’s designated

custodian, Ms. Ryder treated them the same way she treated the files physically stored at

the Police Department.      And, finally, Ms. Ryder and other officials at the Police

Department were responsible for making decisions about whether to release or withhold

records.

       Was Access Denied to Responsive Emails Not Protected by Privilege?

       While Ms. Ryder was the designated custodian of the Police Department with

responsibility for responding to the 2012 PIA Request concerning the archived emails

stored with OIT, we agree with the Court of Special Appeals that there was “no actual

withholding in the first place.”

       When Ms. Ryder reported the results of the archived email search, she provided Mr.

Glass with an estimate of the fees for alternative approaches to reviewing those emails and




records that may be contained in computer backup files in order to respond to a PIA request.
Cf. CareToLive v. FDA, 631 F.3d 336, 342-44 (6th Cir. 2011) (because FOIA requires only
a reasonable search, agency was not required to hire information technology expert to
attempt to recover deleted electronic document). All that the PIA requires is a reasonable
search under the circumstances. If the agency is able – and does – access the particular
records for its own purposes without extraordinary expense, it is not unreasonable for the
agency to cause a similar search of those records when such a search is likely to yield
records responsive to a particular PIA request.




                                            38
sought further direction from him. This was consistent with the provision of the PIA that

allows a custodian to charge a reasonable fee for search and review costs related to

fulfilling a PIA request. GP §4-206(b). The only actual denial of access to any requested

records appeared in Ms. Ryder’s initial response and concerned other records for which

she asserted attorney-client privilege. She assumed that some of the emails located by OIT

might also be privileged, but told Mr. Glass that the emails had to be reviewed to determine

if that was so. It was not farfetched for Ms. Ryder to be concerned that emails including

the phrase “Gary Glass” might be covered by attorney-client privilege as the County

remained in litigation with him over its response to his 2011 PIA Request at the time he

made his 2012 PIA Request.

       Mr. Glass responded by writing to the County Attorney, accusing Ms. Ryder of

violating the PIA and asserting that there was no need for the County to review the emails

for privileged material because “[t]here is no reason why there would be an attorney-client

privilege in any of those records of Ms. Ryder’s search.” The County Attorney opined that

Ms. Ryder had acted consistently with the PIA.

       Ms. Ryder did not “deny inspection” of the archived emails in her response to the

2012 PIA Request; Mr. Glass was just dissatisfied with the estimated fee.33 It is undisputed

that, as Ms. Ryder testified at trial, at the time the 2012 PIA Lawsuit was filed, she had not



       33
         We note that, under current law (effective October 1, 2015), Mr. Glass would
have the option to contest Ms. Ryder’s estimated fee with the State Public Information Act
Compliance Board. GP §4-1A-01 et seq.


                                             39
yet reviewed the emails because Mr. Glass had not yet agreed to pay for that review. She

stated that “it’s standard practice when there is a request and the records are so many that

I won’t be able to perform the other functions of my job, it is … the department’s and my

policy that you have to pay the County for that time.” At the time she responded to the

2012 PIA Request, she was not yet aware of gaps in the search results and whether there

was privileged material among the emails that had been located. Although there may have

been other ways to slice and dice the emails, as Mr. Glass suggested, to reduce the time

spent on review and the concomitant cost, that is not the basis on which the Circuit Court

ordered production of the emails during the litigation.

       In January 2013, a judge of the Circuit Court ordered the County to produce the

emails on the USB memory stick and a privilege log without payment of a fee in what that

judge apparently viewed as resolution of a discovery dispute, not of the merits of the PIA

case.34 In April 2013, a different judge of the Circuit Court denied Mr. Glass’ motion for

summary judgment as to whether the County violated the PIA because its initial search for

emails did not uncover any dated prior to November 22, 2011. The next year, in January

and April 2014, a third judge of the Circuit Court awarded partial summary judgment




       34
          A discovery order in a PIA lawsuit ordering production of records sought in the
underlying PIA request is dubious at best, given that disclosure of the records goes to the
merits of the lawsuit. See, e.g., Lane v. Department of Interior, 523 F.3d 1128, 1135 (9th
Cir. 2008) (discovery properly denied in FOIA lawsuit when plaintiff was requesting in
discovery “the very information that is the subject of the FOIA complaint”). However, that
issue is not before us in this case.


                                            40
concerning disclosure of additional archived emails – without explaining the rationale for

that decision – but also made an explicit finding that the searches conducted by the County

of the archived emails had been reasonable.35

       In January 2015, when a fourth judge of the Circuit Court conducted the trial of this

case, that judge assumed that the earlier rulings had resolved the question of whether a

violation had occurred and focused on the issue of whether the County had acted knowingly

and willfully, such that Mr. Glass would be eligible for an award of damages.            In

concluding that the County had acted knowingly and willfully, the court based its decision

on its conclusion that the County had “fail[ed] to remedy the subsequent search after [the]

court order in 2013.”

       The 2013 court order that the Circuit Court referenced was not a ruling on the merits

of the County’s response to Mr. Glass’ 2012 PIA Request, but rather was a discovery order

concerning the USB memory stick. Compliance with that discovery order did not require

the County to undertake further searches. While it may be true that the OIT’s initial search

contained on the USB memory stick did not locate all emails responsive to the 2012 PIA



       35
            The basis of the Circuit Court’s 2014 order awarding summary judgment as to a
violation of the statute with respect to the archived emails thus is not clear, particularly
given its explicit finding that the County’s email searches were reasonable. As noted
earlier, it may be that the court regarded the summary judgment motion as unopposed, once
it excluded Ms. Ryder’s affidavit on technical grounds. However, exclusion of a party’s
affidavit by itself would not necessarily entitle the opposing party to summary judgment.
See Ashton v. Brown, 339 Md. 70, 79 (1995) (even if relevant facts are undisputed, a grant
of summary judgment is improper if those facts are susceptible to inferences supporting
the position of the party opposing summary judgment).


                                            41
Request, that hardly supports a finding of a knowing and willful violation at the time Ms.

Ryder responded to the 2012 PIA Request. Ms. Ryder had not yet commenced reviewing

the contents of the USB memory stick and was awaiting further direction from Mr. Glass

when he filed the 2012 PIA Lawsuit asserting that she had knowingly and willfully violated

the statute.36 We do not know what would have happened if Mr. Glass had continued to

negotiate the scope of search, – e.g., whether the Ms. Ryder would have asked for a further

search by OIT and would have found earlier emails in a timely manner.

       3.     Officer Collier’s IA File

       Officer Collier’s IA File was a major focus of the 2011 PIA Request and ultimately

became a major focus of the 2012 PIA Request. In wrestling with the question whether

Mr. Glass was entitled to materials from that file, the Circuit Court issued a series of

rulings, which at times appear to be contradictory. Part of the credit for this is attributable

to Mr. Glass’ submission of successive and overlapping PIA requests and part is




       36
          Mr. Glass argues that the County was obligated to continue to search for records
responsive to his 2012 PIA Request after he had filed suit, even though he had not
committed to pay the fee related to that search and review, and cites several FOIA cases.
See Rein v. U.S. Patent & Trademark Office, 553 F.3d 353, 357, 364 (4th Cir. 2009);
Meeropol v. Meese, 790 F.2d 942, 953 (D.C. Cir. 1986); PETA v. BIA, 800 F.Supp.2d 173,
180 (D.D.C. 2011). However, those cases do not hold that an agency is obliged to continue
a search after suit has been filed, but rather stand for the proposition that a post-litigation
search by an agency may cure perceived inadequacies in a search conducted prior to the
filing of suit. Notably, in the instant case, the judge who granted summary judgment in
Mr. Glass’ favor with respect to the archived emails ultimately declined to order further
searches, explicitly finding that the County’s searches had been reasonable.


                                              42
attributable to the Circuit Court’s effort to keep up with a contemporaneous series of

decisions by this Court concerning the personnel records exception and police IA files.

       To place the Circuit Court rulings in context we start with the recent case law

concerning the PIA and IA files.

       IA Files under the PIA

       As noted earlier, among the mandatory exceptions to the PIA’s general rule of

disclosure is one for “a personnel record of an individual.” GP §4-311. The Legislature

has not defined the phrase “personnel record” in the PIA, although it has included a non-

exhaustive list of examples – “an application, a performance rating, or scholastic

achievement information.” GP §4-311(a). This Court has concluded that the phrase

encompasses records “that directly pertain to employment and an employee’s ability to

perform a job.” Kirwan v. The Diamondback, 352 Md. 74, 82-84 (1998). Thus, for

purposes of the PIA, “personnel record of an individual” includes any record that relates to

a particular employee’s “hiring, discipline, promotion, dismissal, or any matter involving

his status as an employee.” Id. The concept has been further elaborated in case law as to

particular records.

       In 2011, this Court considered whether records of an internal affairs investigation

of a police department fell within the personnel records exception. Montgomery County v.

Shropshire, 420 Md. 362 (2011). The Court held that “internal affairs records … related

to employee discipline” of a specific, identifiable police officer are within the personnel

records exception, even if the investigation cleared the officer of wrongdoing. 420 Md. at


                                            43
381. This is because of the “significant public interest in maintaining confidentiality, both

in fairness to the investigated officers and cooperating witnesses.” Id.

       Subsequently, the Court recognized an exception to this holding, when the requested

records, even if ultimately destined to become part of an internal affairs file, could not be

associated with the investigation of a particular employee. Maryland Department of State

Police v. Maryland State Conference of NAACP Branches, 430 Md. 179 (2013). In that

case, a requestor made a PIA request for various records of the State Police that related to

that agency’s compliance with a federal consent decree. The State Police produced many

of the records requested, but declined to produce records related to complaints of racial

profiling by troopers, citing the personnel records exception. The circuit court ordered that

the complaints and related records should be disclosed with redaction of the names and any

identification numbers of individual troopers. Id. at 185. This Court held that the redaction

of the identifying information would remove the records from the category of “personnel

record of an individual” because there would be no identifiable “individual” related to the

redacted records. Id. at 195. The Court also relied on the direction in the PIA to permit

inspection of any part of the record that is subject to inspection and is reasonably

severable.37 Id. It noted that this language “authorizes redactions so that the applicant can




        At the time of the NAACP Branches decision, the phrase “reasonably severable”
       37

appeared in SG §10-614(b)(3)(iii), which was later recodified in GP §4-203(c)(3).
Although the recodification initially retained the “reasonably severable” language, the
General Assembly eventually deleted those words from the provision. Chapters 135, 136,
Laws of Maryland 2015. The law now requires a custodian to allow inspection only “of

                                             44
receive portions of an exempt record which are severable and the receipt of which does not

violate the substance of the exemption.” Id.

       In Shropshire, the Court had anticipated the NAACP Branches decision and

distinguished the type of PIA request made in the latter case from the one before it. The

Court noted that the IA records sought in Shropshire pertained specifically to an internal

investigation of the actions of two named officers concerning their investigation of a motor

vehicle accident and allegations of misconduct made against those specific officers. By

contrast, the request in NAACP Branches sought information concerning complaints stored

in the aggregate and, via redaction, without reference to any particular employee. 420 Md.

at 382-83.

       In a decision issued after the Circuit Court rulings in this case, this Court recently

confirmed that NAACP Branches does not provide a rationale for disclosing records from

an IA file that is readily identified to a specific officer. Maryland State Police v. Dashiell,

443 Md. 435 (2015). In that case, the requestor sought records pertaining to an internal

investigation conducted by the Maryland State Police arising out of a complaint she had

lodged against a specific officer – i.e., the request encompassed the IA file of that officer.

(The State Police had previously informed the requestor that her complaint had been

sustained and that the officer had been disciplined.) The State Police denied access to any




any part of the record that is subject to inspection.” This change took effect on October 1,
2015.


                                              45
of the records of the internal affairs investigation, asserting the personnel records

exception.

       This Court held that the PIA did not allow disclosure of those records in response

to a PIA request, because records related to employee discipline fell within the rubric of

“personnel records.” The Court reasoned that NAACP Branches was “inapposite, because

the instant records, even were redaction possible (which is highly unlikely), would be

related to a specific identified individual.” 443 Md. at 458-59 (parentheses in original).

The Court specifically rejected a suggestion that the circuit court should have conducted

an in camera review and redacted identifying information, noting that the requested records

remained personnel records under the PIA and “in camera review cannot alter that

decision, nor may redaction be effective under the circumstances.” Id. at 460. In short,

because the requested records were from the IA file of a specifically-identified officer, the

agency was authorized – indeed, was required – to withhold them in their entirety.

       Personnel Record Exception Applied to Officer Collier’s IA File

       Mr. Glass explicitly requested Officer Collier’s IA File in his 2011 PIA Request and

litigated the issue of its availability under the PIA to the Court of Special Appeals. That

court took into consideration both Shropshire and NAACP Branches and upheld the

County’s decision to deny inspection of that file.

       The 2012 PIA Request, which Mr. Glass submitted within two months after he was

rebuffed by the Circuit Court in his initial attempt to obtain the IA File, was more broadly

worded than the 2011 PIA Request. To the extent that it encompassed Officer Collier’s IA


                                             46
File, the result should be no different from the result with respect to the earlier, more

specific request. Indeed, Ms. Ryder, the custodian of police records, signaled this result

when she indicated in her initial response that she would not duplicate “grants and denials

previously made.”

       In 2014, the Circuit Court awarded summary judgment in favor of Mr. Glass and

ordered the County first to provide Vaughn indexes of the contents of the IA File and later

to provide Mr. Glass with severable portions of the IA File. Although the Circuit Court

did not elaborate its reasoning for its departure from its decision in the 2011 PIA Lawsuit,

it presumably was based on its understanding of the intervening NAACP Branches

decision. After the January 2015 trial, the Circuit Court concluded that any such violation

was not knowing and willful because the law on IA files was in flux at the time the County

withheld those records and the County was acting on its understanding of the law.

       Mr. Glass contends that his 2012 PIA Request literally sought records about himself

and did not specifically request an IA file, that the rationale of NAACP Branches controls,

and that he accordingly has a right to redacted versions of any records in Officer Collier’s

IA File that also pertain to himself. He relies on the reference to “severable” parts of

records in GP §4-203 and argues that the PIA requires the Police Department to remove

any “identifying information” related to Officer Collier from records in Officer Collier’s

IA File, some of which would concern the complainant (i.e., Mr. Glass), and release the

redacted records to Mr. Glass.




                                            47
       Because of the history of the IA complaints and litigation by Mr. Glass, however,

the origin of those records would be obvious and, therefore, disclosure would “violate the

substance of the [personnel records exception],” NAACP Branches, 430 Md. at 195, which

is intended to preserve the “significant public interest in maintaining confidentiality” of

internal affairs investigations, Shropshire, 420 Md. at 381. There is no contention that any

other IA File would contain documents related to Mr. Glass apart from the file created as

a result of his complaints against Officer Collier. Lest there be any doubt that Mr. Glass

was seeking the IA File that had been denied earlier, when Mr. Glass sought summary

judgment in this case in March 2013, he once again requested Officer Collier’s file by name

when he complained about not receiving “responsive records that are related to the Internal

Affairs investigation of Plaintiff’s complaints against Collier.” Therefore, the County was

legally correct in withholding those records both when Mr. Glass originally submitted the

2012 PIA Request and when he requested them specifically in his motion for summary

judgment.

       Unlike the redacted records in NAACP Branches, anything released from Officer

Collier’s IA File in the instant case would be a “personnel record of an individual,” GP §4-

311 (emphasis added) – namely, Officer Collier – and would not be “reasonably severable”

in a manner “which does not violate the substance of the [personnel records] exemption,”

NAACP Branches, 430 Md. at 195. Like the requested records in Dashiell, “the instant

records, even were redaction possible . . ., would be related to a specific identified

individual,” Dashiell, 443 Md. at 458-59 (emphasis added) – and “redaction [cannot] be


                                            48
effective under the circumstances, id. at 460. Therefore, it was not a violation of the PIA

for the Police Department to withhold records from Officer Collier’s IA File.

       It appears that Mr. Glass has likely obtained more from the IA File than a requestor

would normally be entitled to under the PIA. He apparently received portions of the file

as discovery during the litigation of his traffic case after an in camera review in the District

Court. And the Circuit Court later granted him access to redacted documents on January

23, 2014, before the Dashiell decision was issued. In his brief, Mr. Glass asserts that,

because the County has complied with that order, the question whether it was required to

disclose parts of the IA File is moot.

       Mr. Glass also asserts before us that many of the items in the IA File were not part

of the internal affairs investigation of Officer Collier. Rather, he says, those records were

assembled after (according to Mr. Glass) the Department had concluded its investigation

of his complaint in October 2010 and were used by the Police Department for the defense

of Officer Collier in a federal lawsuit brought by Mr. Glass. The County disputes Mr.

Glass’ conclusion that the IA investigation ended in October 2010, notes that Mr. Glass

filed a second IA complaint against Officer Collier, and points to testimony that

information bearing on the credibility of a complainant is typically part of an IA

investigation, particularly of an incident to which the officer and the complainant are the

only witnesses.

       This is not to say that an agency may evade the requirements of the PIA by placing

records in IA files that do not belong there. But none of the judges of the Circuit Court


                                              49
who considered Mr. Glass’ various motions and contentions concerning the IA File made

a finding that the Police Department had placed records in the IA File for purposes

unrelated to its investigation of Mr. Glass’ complaints, and we are not equipped to do so

as an appellate court.

       Our holding – that an IA file can be withheld in its entirety, without the need for a

severability review38 – applies only when a PIA request is directed to a specifically-

identified IA file – that is, “a personnel record of an individual.” GP §4-311(a) (emphasis

added). Because Mr. Glass’s request was functionally a request for the IA file of a specific,

identifiable individual (Officer Collier), the County was required to withhold it in its

entirety.39 We thus agree with the Court of Special Appeals that the County did not violate

the PIA in responding to Mr. Glass’ 2012 PIA Request as it related to the IA File. A fortiori,



       38
          The County argues that the Legislature’s 2015 revision of GP §4-203(c) to
eliminate the phrase “reasonably severable” from the statute reveals a legislative intent to
narrow an agency’s disclosure obligation under the PIA. It is not obvious why this would
be so, as the revised statute now requires a custodian to “allow inspection of any part of
the record that is subject to inspection.” Indeed, the Attorney General’s Office has taken
the position that the amendment broadened a custodian’s obligation to disclose records.
Office of the Attorney General of Maryland, “Summary of New PIA Provisions Effective
October 1, 2015,” Office of the Attorney General of Maryland, “Summary of New PIA
Provisions Effective October 1, 2015,” http://www.marylandattorneygeneral.gov/Open
Gov%20Documents/Summary_PIA_Provisions.pdf [https://perma.cc/S2MT-MNLY] (last
visited April 27, 2017). We need not resolve this question in this case, as the revised statute
was not in effect at the time of the 2012 PIA Request or at the time of the County’s response
to it.
       39
         The fact that a particular record is included in an IA File does not exempt it from
disclosure in response to a PIA request if the record is responsive to the request and exists
elsewhere in the agency’s records where it would not be privileged.


                                              50
the County did not knowingly and willfully violate the PIA in initially withholding records

from the IA File.

       4.     Search of Records of the Police Chief

       Finally, Mr. Glass focuses on the County’s records search as it related to the office

of the former Police Chief. The Circuit Court concluded that, because Ms. Ryder was

aware that the Police Chief’s assistant used a chronological filing system, the County

knowingly and willfully violated the PIA when Ms. Ryder did not instruct the Police

Chief’s secretary to focus the search on a particular date interval after an initial search of

the Police Chief’s records had not yielded any responsive records. The Circuit Court did

not award Mr. Glass any relief as a result of this conclusion. Before us, Mr. Glass argues

that the County’s search of the Police Chief’s office was not reasonable and that, as a result,

the Circuit Court should have ordered the County to undertake a broad series of follow-up

searches of the entire agency pursuant to GP §4-362(c)(3).

       The 2012 PIA Request was broadly worded. It sought “any and all” records

concerning Mr. Glass in any form possessed by the Police Department or by any employee

of the Police Department. It was unbounded by date. In her initial search in response to

that request, Ms. Ryder had no reason to direct any other custodian of Police Department

records, such as the Police Chief’s assistant, to focus on records for any particular time

period. Mr. Glass himself testified at trial that, when asked for clarification when he

initially submitted the request, he said that he wanted any records pertaining to him since

his birth. Thus, the fact that Ms. Ryder knew that some of the Police Chief’s records were


                                              51
kept chronologically was irrelevant. In his letter in reply to Ms. Ryder’s response to the

2012 PIA Request, Mr. Glass named the Police Chief as one of the Police Department

employees who might have responsive records and spotlighted his traffic stop by Officer

Collier (which occurred on September 14, 2010). But, even then, Mr. Glass did not limit

his request to any particular interval.

       Mr. Glass has pointed to the fact that the search did not uncover a letter from the

Police Chief to the State’s Attorney dated August 25, 2011 requesting assignment of an

Assistant State’s Attorney to Mr. Glass’ traffic case. (Mr. Glass apparently obtained the

letter as a result of a PIA request to the State’s Attorney’s Office concerning his traffic

case.) However, Mr. Glass’ 2012 PIA Request provided no specific time references for a

records search and the only date provided in his reply to Ms. Ryder’s request for further

direction was the date of the traffic stop – September 14, 2010.40 Mr. Glass does not

indicate how the fact that the Police Chief’s general correspondence records were kept




       40
          The Circuit Court reached its conclusion that the County had knowingly and
willfully violated the PIA with respect to this aspect of its search in part because Ms. Ryder
had not informed the Police Chief’s assistant of a relevant date range. The court may have
confused the 2012 PIA Request, which contained no date range, with the 2011 PIA Request
or the 2013 PIA Request, both of which had date ranges. However, neither of those date
ranges (September 14, 2010 through March 18, 2011, and February 23, 2012 through
February 20, 2013, respectively) would have captured the letter dated August 25, 2011
(assuming that it was in fact filed chronologically).


                                             52
chronologically would have led Ms. Ryder – or the Police Chief’s assistant – to that letter,

given the breadth of his request.

       We agree with the Court of Special Appeals that the record concerning the search

with respect to the Police Chief’s office does not support a finding by clear and convincing

evidence of a knowing and willful violation of the PIA. Nor is it a basis for ordering

injunctive relief under GP §4-362(c)(3).



                                            III

                                        Conclusion

       For the reasons explained above, we hold:

       1 – The records manager of the Police Department was an appropriate custodian for

a PIA request that encompassed archived emails of the Police Department stored with OIT

when the Police Department itself accessed those records for its own purposes, and the

records manager retained responsibility for asserting privileges and other exceptions to

disclosure under the PIA with respect to those records.

       2 – There was not clear and convincing evidence that the County knowingly and

willfully violated the PIA in its response to the 2012 PIA Request with respect to the

archived emails, the IA File, or the search of the Police Chief’s records.




                                             53
      3 – The search of the Police Chief’s office was reasonable in light of the nature of

the PIA request and the failure to locate one record that might have been located there did

not require the Circuit Court to order follow-up searches of the entire Police Department.


                                   JUDGMENT OF THE COURT OF SPECIAL APPEALS
                                   AFFIRMED. COSTS TO BE PAID BY PETITIONER.




                                            54
Circuit Court for Anne Arundel County
Case No. 02-C-12-170607

Argued: October 13, 2016
                                              IN THE COURT OF APPEALS

                                                   OF MARYLAND

                                                        No. 20

                                                  September Term, 2016
                                        ______________________________________

                                                 GARY ALAN GLASS

                                                           v.

                                        ANNE ARUNDEL COUNTY, MARYLAND,
                                                        ET AL.
                                        ______________________________________

                                                  Barbera, C.J.
                                                  Greene
                                                  Adkins
                                                  McDonald
                                                  Watts
                                                  Hotten
                                                  Getty,

                                                        JJ.
                                        ______________________________________

                                              Concurring Opinion by Watts, J.
                                        ______________________________________

                                                  Filed: May 25, 2017
       Respectfully, I concur. I agree with the outcome of the case and that the majority

opinion accurately discusses and applies this Court’s holding in Md. Dep’t of State Police

v. Dashiell, 443 Md. 435, 117 A.3d 1 (2015). See Maj. Slip Op. at 45-46, 48-49. However,

consistent with my dissent in Dashiell, id. at 464, 117 A.3d at 18 (Watts, J., dissenting), I

would hold that, where an investigation against a law enforcement officer is completed and

results in a sustained complaint, the record of the discipline imposed is not exempt from

disclosure under the Maryland Public Information Act under its personnel records

exemption. Indeed, in such circumstances, “the discipline that the law enforcement agency

decides to administer to the officer does not directly pertain to employment or the officer’s

ability to perform his or her job[,]” but instead “is an action of—and thus reflects the

judgment of—the law enforcement agency, not the officer.” Id. at 467, 117 A.3d at 20

(Watts, J., dissenting). As such,

       a record of discipline based on a sustained complaint against a law
       enforcement officer is not a personnel record; instead, it is among the very
       types of document[s] that the Public Information Act is designed to make
       available to the public: a document that reflects how a public agency
       responds to an employee’s proven misconduct.

Id. at 467, 117 A.3d at 20 (Watts, J., dissenting) (footnote omitted).

       In this case, because the record does not reflect that a completed investigation into

Officer Collier’s conduct resulted in a sustained complaint pursuant to which the Anne

Arundel County Police Department imposed discipline against Officer Collier, I agree with

the result reached by the majority opinion.

       For the above reasons, respectfully, I concur.
