                             ILLINOIS OFFICIAL REPORTS
                                           Appellate Court




        Slater v. Department of Children & Family Services, 2011 IL App (1st) 102914




Appellate Court              ASIA SLATER, Plaintiff-Appellant, v. THE DEPARTMENT OF
Caption                      CHILDREN AND FAMILY SERVICES and ERWIN McEWEN, as
                             Director of the Department of Children and Family Services,
                             Defendants-Appellees.



District & No.               First District, Sixth Division
                             Docket No. 1–10–2914


Filed                        June 17, 2011


Held                         The Department of Children and Family Services’ entry of an indicated
(Note: This syllabus         finding of neglect against plaintiff, a 17-year-old mother, based on an
constitutes no part of the   incident in which plaintiff’s daughter fell on a colored pencil plaintiff
opinion of the court but     was using for a school art project and the pencil pierced the child’s neck
has been prepared by the     and punctured her lung, should have been expunged pursuant to
Reporter of Decisions for    plaintiff’s complaint for administrative review, notwithstanding the fact
the convenience of the       that the child was seriously injured, since the injury itself did not require
reader.)                     an automatic finding of neglect; rather, the administrative law judge was
                             required to determine whether the injury was the result of plaintiff’s
                             neglect, and in her case, the evidence showed she was working on an art
                             project at the time of the child’s injury, she was using colored pencils,
                             the child took a pencil, fell on it and injured herself, plaintiff’s conduct
                             did not demonstrate that she was not providing the care necessary for
                             the child’s well-being, the injury was the result of an isolated incident
                             that could happen to anyone, and plaintiff had a history of being a good
                             mother, and based on the record, the administrative law judge’s decision
                             that the Department had met its burden of proof as to the indicated
                             finding of neglect was clearly erroneous.
Decision Under             Appeal from the Circuit Court of Cook County, No. 09–CH–29198; the
Review                     Hon. Martin S. Agran, Judge, presiding.



Judgment                   Reversed with directions.


Counsel on                 McDermott Will & Emery LLP (Aron J. Frakes and Michael W.
Appeal                     Weaver, of counsel), and Diane Redleaf and Melissa L. Staas, both of
                           Family Defense Center, both of Chicago, for appellant.

                           Lisa Madigan, Attorney General, of Chicago (Michael A. Scodro,
                           Solicitor General, and Laura Wunder, Assistant Attorney General, of
                           counsel), for appellees.


Panel                      JUSTICE R. GORDON delivered the judgment of the court, with
                           opinion.
                           Presiding Justice Garcia and Justice McBride concurred in the judgment
                           and opinion.




                                             OPINION

¶1          Defendant, the Illinois Department of Children and Family Services (DCFS), entered an
        indicated finding of neglect against 17-year-old plaintiff Asia Slater in the State Central
        Register, based on an incident in which Asia’s 7-month-old daughter fell on a colored pencil
        that Asia was using for a school art project, piercing her neck and puncturing her lung. Asia
        contested the indicated finding of neglect, seeking to have the finding expunged. After a
        hearing before an administrative law judge (ALJ), the ALJ determined that the
        preponderance of the evidence supported a finding of neglect. The ALJ recommended denial
        of Asia’s expungement request. Defendant Erwin McEwen, Director of DCFS (Director),
        adopted the ALJ’s recommendations and entered a final administrative decision denying
        Asia’s request for expungement and ordering the indicated finding of neglect to remain in
        the State Central Register for five years. Asia sought administrative review in the circuit
        court, and the circuit court confirmed the Director’s decision. Asia appeals, arguing: (1) the
        ALJ erred both in its factual findings and its decision that Asia was neglectful and (2) DCFS
        failed to sufficiently preserve the record of the administrative proceeding. We reverse.



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¶2                                      BACKGROUND
¶3       The underlying facts in this case are not in dispute. On November 30, 2008, Asia was a
     17-year-old high school student. She was the mother of a seven-month-old girl, N.S., and
     was N.S.’s primary caregiver. The two lived with Asia’s mother, Lisa Slater. Asia was at her
     home working on an art project for school, which included the use of colored pencils. While
     Asia was working on her project, N.S. was in the same room, several feet away. At some
     point, N.S. took one of Asia’s colored pencils from the coffee table where Asia was working.
     N.S. fell and the colored pencil pierced her neck. Asia took N.S. to the emergency room,
     where doctors discovered that the pencil had penetrated approximately three inches and had
     punctured the lining of N.S.’s lung.
¶4       After an investigation, DCFS notified Asia on or about February 20, 2009, that it was
     indicating a report of “Wounds by Neglect” against her. Before the pencil incident, there had
     been no prior indicated reports in the Child Abuse and Neglect Tracking System and there
     were no convictions in the Law Enforcement Agency Data System against Asia. On April
     7, 2009, Asia filed an appeal of the indicated finding. On June 8, 2009, DCFS’s
     administrative hearing unit conducted a hearing on Asia’s appeal.
¶5       At the hearing, Asia testified that she was born on July 18, 1991, and that she gave birth
     to N.S. when she was 16 years old. On November 30, 2008, Asia was 17 and N.S. was 7
     months old. Asia lived with her mother, Lisa, and attended high school. Asia was N.S.’s
     primary caregiver, but Lisa assisted in N.S.’s care. Asia attended parenting classes daily,
     including some on Saturdays, and had been doing so prior to N.S.’s birth. In her classes, she
     learned about how children develop and, in preparation for N.S.’s birth, Asia placed items
     “high” so that they would be inaccessible to a child.
¶6        As of November 30, 2008, N.S. was able to crawl and “cruise.” Asia described cruising
     as learning to walk by standing and pulling herself along furniture, such as a coffee table.
     N.S. had been cruising for “a little while” but was unable to walk without supporting herself.
     N.S. was also able to pick up objects, such as toys, but was unable to feed herself. N.S. was
     verbal, saying words such as “ma-ma” but mostly “babbling.” N.S. was unable to call for
     help in an emergency.
¶7       On November 30, 2008, Asia was working on an art project for school on the coffee table
     in her living room, sitting on the floor; she “had colored pencils out, [and] coloring books.”
     Asia kept the colored pencils on the floor or on the table near her. N.S. was sitting at the
     opposite end of the table on the floor. N.S. was always in Asia’s sight, no more than a few
     feet away. While Asia was working on her homework, N.S. was pulling herself up on the
     table “a lot.”
¶8       N.S. obtained one of Asia’s colored pencils. When asked how N.S. obtained the pencil,
     Asia testified, “Well, I didn’t know that. I was cleaning up, so I don’t know exactly what
     happened.” Asia testified that “I was putting–and I looked over and I noticed that [N.S.] had
     done that, and I went over to her.” N.S. was “[n]ot too far” from Asia and wanted to come
     to Asia. N.S. fell and coughed, but did not cry. When Asia picked N.S. up, she noticed a
     colored pencil sticking out of N.S.’s neck; the flat end was sticking out, and the pointed end
     was inside N.S.’s neck. The pencil was a “regular” baby blue lead pencil, approximately the


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       length of a pen. Asia had used the pencil earlier during her project and the tip of the pencil
       was “dull.” N.S. was not having trouble breathing, but was coughing, and the wound was not
       bleeding. Asia “called out” to Lisa, who was in the bedroom taking a nap. Asia testified that
       after N.S. was hurt, “I didn’t realize that that had happened. So I called 911, but I was pretty
       upset.” The 911 operator was unable to understand her, so Asia had Lisa complete the phone
       call. N.S. was taken to Stroger Hospital with the pencil still in her neck. The pencil was
       removed, but N.S. required hospitalization for five days. N.S. had a punctured lung and a
       permanent scar from the wound.
¶9         When asked why she left pencils out with N.S. present, Asia testified that she was
       keeping the pencils close, working on her project. She took precautions of having N.S. at the
       opposite end of the room and kept N.S. in her sight; Asia acknowledged that she did not
       actually observe N.S. taking the pencil and admitted that she should have known better than
       to have the pencils out where N.S. would have access to them.
¶ 10       Dennis Bishop, a child protection investigator with DCFS, also testified on behalf of
       DCFS. He investigated the incident along with Josey Faulkner, another child protection
       investigator. Bishop observed N.S. on February 16, 2009, approximately six weeks after the
       incident, at Asia’s home. Bishop testified that N.S. had a small mark from the pencil and
       appeared to be appropriately dressed and smiling. Bishop testified that he spoke to Asia on
       that occasion. She told him that on the day of the incident, she was sitting in the living room
       doing schoolwork. N.S. was cruising on the table, fell to the floor, and leaned to the side, at
       which point the pencil lodged in her neck. Asia told Bishop that the pencil was on top of the
       coffee table and that N.S. “somehow grabbed it.”
¶ 11       Bishop also testified that after the investigation, a report was issued containing an
       indicated finding for “Allegation No. 57,” which was an indication for neglect. Bishop
       testified that in order to indicate someone for neglect, it needed to be shown that the minor’s
       injuries were a direct result of the perpetrator’s neglectful acts. In Asia’s case, Bishop
       testified that “we felt that they failed to protect the minor by failing to insure that there
       [were] [no] object[s] that the minor could grasp. And so she was indicated. Had the mother
       prevented that, then the minor would not have had that accident.” Bishop opined that Asia
       was blatantly disregarding her parental responsibilities because she was aware that N.S. was
       physically able to cruise and it was not the first time that N.S. had cruised; he opined that
       “[n]atural mother should have been able to make sure that there were no objects where the
       minor could harm herself” and that the situation was inevitable.
¶ 12       Lisa, Asia’s mother, testified on Asia’s behalf. Lisa testified that Asia was a “great mom”
       and educated herself about being a parent. Lisa testified that Asia kept sharp objects and
       small objects away from N.S. and locked away cleaning fluid and other items in a cabinet.
       Lisa testified that on the day of the incident, she was in bed, sick with the flu. She heard a
       noise and asked if everything was all right. When she received no response, she left her bed
       and observed Asia holding N.S. and saying that everything was fine. Lisa went back to bed
       but after a few seconds, Asia told Lisa that “ ‘[s]omething’s wrong with the baby.’ ” Asia ran
       toward Lisa, saying that N.S. was unable to breathe, and gave N.S. to Lisa. Lisa assumed that
       N.S. had something in her throat and attempted the Heimlich maneuver, which was
       unsuccessful. Asia told Lisa that N.S. had something in her neck; when Lisa turned N.S., she

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       observed a pencil embedded in her neck. N.S. was breathing, not crying, but appeared “very
       grayish-pale.” N.S. never lost consciousness, but appeared to be “getting a little bit sleepy.”
       Asia called 911 but was in shock and became hysterical, so Lisa took the telephone and
       explained the situation. N.S.’s father, Dionete Dotson, was also called and came to the home.
       When N.S. was released from the hospital, she was released into the custody of her father.
¶ 13        Lisa testified that at the hospital, Asia told her about the incident. Asia had her work
       spread out, since she was working on a school project. She was using colored pencils as part
       of the project. Asia observed N.S. pick up a pencil and called out to her. Lisa testified that
       “when you call out to [N.S.], she will try to beat you. She knows that you want something
       or you see her doing something wrong.” N.S. turned to run from Asia, tripped, and fell. Lisa
       believed that Asia was unaware that N.S.’s neck had been pierced until later.
¶ 14        Lisa testified that since the incident, Asia became “more mindful” and continued to
       improve her parenting skills. She testified that N.S. was “doing great.”
¶ 15        Rosaura Maldonado, a case manager with Catholic Charities who worked at several high
       schools to assist girls with child-related services, also testified on Asia’s behalf. Maldonado
       testified that Asia was an active participant in her group, where they discussed child
       development topics and parenting skills. Maldonado testified that Asia was a very effective
       and enthusiastic student, calling her “a model student” and “one of our top group participants
       in the program.” Maldonado further testified that Asia was a good student at school, as well
       as being “serious about her role as a mother.” Maldonado testified that a component of their
       group discussion was safety, and Asia was present during discussion of that topic.
¶ 16        The ALJ also admitted several exhibits into evidence. One of the exhibits included the
       medical records of N.S. at the hospital. The records indicated that N.S. had been impaled
       with the pencil on the front of her neck, just to the right of the anterior midline. The pencil
       was pointing downward at approximately a 45-degree angle. The records also included a note
       by Dr. Michele Lorand1 stating:
                “The angle of the impalement and the fact that the pencil went through the skin with
                a not freshly sharpened point is certainly unusual and suspicious for abuse given the
                age and developmental stage of the baby as are the historical circumstances which
                suggest some risk factors for abuse, but it is impossible to say with certainty if this
                was the result of abuse/intentionally inflicted injury, or a very freak non-intentional
                situation. It should be noted that the depth of the injury itself in this particular area
                is not helpful as there is a lot of free space and easily transversed tissue once the
                pencil made it through the skin.”
¶ 17        On July 15, 2009, the ALJ made written findings of fact and conclusions of law. The ALJ
       found “[t]hat a blatant disregard for parental responsibilities was demonstrated in Appellant
       putting out or leaving out sharp objects (multiple colored pencils for an art project put and
       left on the floor and table) within ‘a few feet’ of the infant at all times, with the Appellant’s


               1
                Dr. Lorand’s signature line included a notation that she was a division chair in the pediatric
       department of Stroger Hospital. Other documents in the record, such as DCFS’s investigative report,
       describe her as a “Child Protection Service Doctor.”

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       admitted knowledge the infant could ‘cruise’ around.” The ALJ further found that the
       incident was not the first time that N.S. had cruised around the coffee table; “that the danger
       from multiple attractively colored pencils to a cruising mobile infant was so imminent and
       apparent that no responsible caretaking parent would have failed to take protective action to
       remove the infant or to place the objects in question well beyond the infant’s reach;” and that
       the colored pencils were easily available to N.S. The ALJ concluded that the indicating
       finding of “child neglect Allegation of Harm #57, Wounds,” was supported by a
       preponderance of the evidence and recommended that Asia’s request for expungement be
       denied. The ALJ further recommended that the Director consider amending the retention
       period of the report to 5 years instead of the usual time period of 20 years, based on Asia’s
       young age and her “earnest efforts to master adequate parenting skills to meet her
       responsibilities to her child.” On July 22, 2009, the Director issued a final administrative
       hearing decision and adopted the ALJ’s recommendations, denying her request for
       expungement and ordering that the report remain on the State Central Registry for five years.
¶ 18       On August 19, 2009, Asia filed a complaint for administrative review in the circuit court
       of Cook County. DCFS filed its answer in administrative review, containing the record of
       administrative proceedings, under seal on January 7, 2010. Some time later, Asia’s counsel
       informed DCFS’s counsel that testimony was missing from the record. DCFS’s counsel
       reviewed the tape recordings of the administrative hearing, identified the missing testimony,
       and amended the record with the transcript of the additional testimony, filed under seal on
       March 5, 2010. On April 1, 2010, the circuit court allowed the parties to file under seal an
       agreed bystander’s report of missing testimony from the proceedings on June 8, 2009,
       containing additional testimony from the administrative hearing that was not included in the
       record or in its supplement.
¶ 19       On August 12, 2010, the circuit court issued a written opinion affirming the Director’s
       decision. The court found that the ALJ’s decision was supported by the evidence in the
       record, since Asia’s responses of “I don’t know” and “I didn’t realize that that had happened”
       “demonstrate her lack of awareness as to what [N.S.]’s activities and surroundings were.
       Lacking this knowledge prevented Slater from exercising the necessary precautionary
       measures. Slater failed to protect [N.S.] from injury and thus demonstrated a blatant
       disregard of parental responsibility to keep sharp objects away from an active and inquisitive
       infant.” The court further rejected Asia’s argument that the ALJ’s decision was erroneous as
       a matter of law, finding that “[d]ue to Slater’s failure to ensure the colored pencils remained
       out of [N.S.]’s reach, it is not unreasonable for the Administrative Law Judge to have
       concluded that Slater’s actions constitute blatant disregard of parental duties.” Finally, the
       circuit court found that DCFS provided a sufficient record, noting that the Illinois
       Administrative Procedure Act (5 ILCS 100/1–1 et seq. (West 2004)) “only mandates that a
       record ‘adequately insure the preservation of testimony’ rather than expecting perfection”
       and that the record did not deprive Asia of her constitutional rights. This appeal follows.

¶ 20                                       ANALYSIS
¶ 21      On appeal, Asia raises three arguments in support of reversal: (1) the ALJ erred in finding


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       that the colored pencil that injured N.S. was sharp, (2) the ALJ incorrectly determined that
       Asia’s conduct constituted neglect, and (3) DCFS’s failure to preserve testimony from the
       administrative hearing violated Asia’s rights.

¶ 22                        I. Abused and Neglected Child Reporting Act
¶ 23        The Abused and Neglected Child Reporting Act (the Act) (325 ILCS 5/1 et seq. (West
       2004)) requires DCFS to maintain a central register of all cases of suspected child abuse or
       neglect reported and maintained under the Act. 325 ILCS 5/7.7 (West 2004). DCFS
       investigates all reports and classifies them as “ ‘indicated,’ ” “ ‘unfounded,’ ” or
       “ ‘undetermined.’ ” 325 ILCS 5/7.12 (West 2004); Lyon v. Department of Children & Family
       Services, 209 Ill. 2d 264, 267 (2004). A report is “ ‘indicated’ ” “if an investigation
       determines that credible evidence of the alleged abuse or neglect exists.” 325 ILCS 5/3 (West
       2004). “ ‘Credible evidence of child abuse or neglect’ means that the available facts, when
       viewed in light of surrounding circumstances, would cause a reasonable person to believe
       that a child was abused or neglected.” 89 Ill. Adm. Code 300.20 (2010).
¶ 24        A subject of an indicated report may request that DCFS amend the record of the report
       or remove the record of the report from the State Central Register. 325 ILCS 5/7.16 (West
       2004). If DCFS does not do so, the subject of the report has the right to an administrative
       hearing within DCFS to determine whether the record of the report should be amended or
       removed. 325 ILCS 5/7.16 (West 2004). During the hearing, DCFS has the burden of proof
       in justifying the refusal to amend, expunge, or remove the record, and DCFS must prove that
       a preponderance of the evidence supports the indicated finding. 89 Ill. Adm. Code 336.100(e)
       (2010). After the hearing, the Director receives the ALJ’s recommendation and may accept,
       reject, amend, or return the recommendation. 89 Ill. Adm. Code 336.220(a)(2) (2010). The
       Director’s decision is the final administrative decision by DCFS. 89 Ill. Adm. Code
       336.220(a)(2). If the subject of the report prevails, the report is released and expunged. 325
       ILCS 5/7.16 (West 2004).
¶ 25        In the case at bar, DCFS entered an indicated finding of neglect against Asia. The Act
       provides definitions of when a child is considered to be abused or neglected. A “ ‘[n]eglected
       child’ ” includes “any child who *** is not receiving the proper or necessary support or
       medical or other remedial care recognized under State law as necessary for a child’s well-
       being, or other care necessary for his or her well-being, including adequate food, clothing and
       shelter.” 325 ILCS 5/3 (West 2004). Based on the Act’s definitions of abuse and neglect,
       DCFS promulgated regulations detailing a number of child abuse and neglect allegations,
       “essentially defining problematic conduct.” Walk v. Department of Children & Family
       Services, 399 Ill. App. 3d 1174, 1181 (2010).
¶ 26        Under the regulations, in order for DCFS to accept a report of child abuse or neglect, the
       person making the report must allege that the act or omission of the perpetrator caused one
       of a number of “allegations of harm.” 89 Ill. Adm. Code 300 app. B (2010). Asia’s conduct




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       was categorized as allegation No. 57,2 “wounds.” A wound is defined as “a gunshot or
       stabbing injury. Verification must come from a physician, a law enforcement officer or by
       a direct admission from the alleged perpetrator.” 89 Ill. Adm. Code 300 app. B. Accordingly,
       in the administrative hearing, DCFS was required to prove by a preponderance of the
       evidence that N.S. sustained a wound caused by Asia’s neglectful conduct.

¶ 27                                     II. ALJ’s Findings
¶ 28       Turning to the merits of Asia’s case, we first consider Asia’s arguments concerning the
       ALJ’s findings. The decision of the Director, which adopted the ALJ’s recommendations,
       is an administrative decision and judicial review is governed by the Administrative Review
       Law (735 ILCS 5/3–101 et seq. (West 2008)). 325 ILCS 5/7.16 (West 2004). In the case of
       an administrative review action, we review the findings of the ALJ during the administrative
       hearing and not the decision of the circuit court. Marconi v. Chicago Heights Police Pension
       Board, 225 Ill. 2d 497, 531 (2006) (per curiam). Under the Administrative Review Law,
       actions to review a final administrative decision “shall extend to all questions of law and fact
       presented by the entire record before the court.” 735 ILCS 5/3–110 (West 2008).
       Additionally, “[t]he findings and conclusions of the administrative agency on questions of
       fact shall be held to be prima facie true and correct.” 735 ILCS 5/3–110 (West 2008). The
       reviewing court is not to reweigh the evidence or make an independent determination of the
       facts. Kouzoukas v. Retirement Board of the Policemen’s Annuity & Benefit Fund, 234 Ill.
       2d 446, 463 (2009).

¶ 29                                     A. Factual Findings
¶ 30       Asia first challenges the ALJ’s factual finding that the colored pencil that injured N.S.
       was sharp. The propriety of the agency’s findings of fact will be upheld unless they are
       against the manifest weight of the evidence. Kouzoukas, 234 Ill. 2d at 463; Marconi, 225 Ill.
       2d at 532 (per curiam). “An administrative agency decision is against the manifest weight
       of the evidence only if the opposite conclusion is clearly evident.” Abrahamson v. Illinois
       Department of Professional Regulation, 153 Ill. 2d 76, 88 (1992). The fact that the opposite
       conclusion is reasonable or that the reviewing court may have reached a different outcome
       does not justify reversal of the administrative findings. Abrahamson, 153 Ill. 2d at 88. “If the
       record contains evidence to support the agency’s decision, it should be affirmed.”
       Abrahamson, 153 Ill. 2d at 88-89.
¶ 31       In the case at bar, Asia claims that the ALJ’s findings of fact were against the manifest
       weight of the evidence because the ALJ’s finding that Asia left out “sharp objects” within
       “ ‘a few feet’ ” of N.S. was not supported by the record. Asia argues that the “clear and
       undisputed evidence in the record” established that the pencil that pierced N.S.’s neck was

               2
                “Many of the allegations of harm can be categorized as resulting from either abuse or
       neglect. All abuse allegations of harm are coded with a one or two digit number under 50. All neglect
       allegations of harm are coded with a two digit number greater than 50.” 89 Ill. Adm. Code 300 app.
       B.

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       not sharp because Asia testified that the pencil was “dull” and the doctor’s note indicated that
       the pencil was “not freshly sharpened.” We agree with DCFS that the validity of the ALJ’s
       finding should not “turn[ ] on the precise degree of ‘sharpness’ of the particular colored
       pencil that injured N.S.” and cannot find the ALJ’s factual finding to be against the manifest
       weight of the evidence. There is no dispute that the pencil was sharpened to some degree;
       Asia had been using the pencil to complete her schoolwork, so it could not have been an
       entirely unsharpened pencil. Additionally, the pencil was sharp enough to distinguish
       between the “flat end” and the “pointed end.” Thus, there is evidence in the record that the
       pencil was at least somewhat sharp. We cannot find the ALJ’s finding to be against the
       manifest weight of the evidence merely because the ALJ characterized the pencil as “sharp”
       instead of emphasizing that the pencil was not freshly sharpened.

¶ 32                                   B. Neglect Determination
¶ 33        Asia also argues that the ALJ’s conclusion that she was neglectful was clearly erroneous
       because N.S.’s injury was the result of a “ ‘freak’ accident.” An administrative agency’s
       decision on a mixed question of law and fact is reviewed for clear error. Elementary School
       District 159 v. Schiller, 221 Ill. 2d 130, 143 (2006). This standard of review is deferential
       to the agency’s expertise in interpreting and applying the statutes that it administers. Schiller,
       221 Ill. 2d at 143. “ ‘[W]hen the decision of an administrative agency presents a mixed
       question of law and fact, the agency decision will be deemed clearly erroneous only where
       the reviewing court, on the entire record, is left with the definite and firm conviction that a
       mistake has been committed.’ ” (Internal quotation marks omitted.) Schiller, 221 Ill. 2d at
       143 (quoting Comprehensive Community Solutions, Inc. v. Rockford School District No. 205,
       216 Ill. 2d 455, 472 (2005)).
¶ 34        Initially, we note that both parties’ arguments employ a definition of “neglect” that we
       are unable to apply. As noted, the Act provides that a “ ‘[n]eglected child’ ” includes “any
       child who *** is not receiving the proper or necessary support or medical or other remedial
       care recognized under State law as necessary for a child’s well-being, or other care necessary
       for his or her well-being, including adequate food, clothing and shelter.” 325 ILCS 5/3 (West
       2004). DCFS’s regulations categorize harm resulting from neglect and abuse into allegations,
       including allegation No. 57, “wounds.” A wound is “a gunshot or stabbing injury.
       Verification must come from a physician, a law enforcement officer or by a direct admission
       from the alleged perpetrator.” 89 Ill. Adm. Code 300 app. B.
¶ 35        DCFS’s internal procedures set forth further guidelines for determining whether a
       person’s actions constitute neglect:
                      “Another important change is the way in which NEGLECT is defined and used
                 in those allegations of harm, which may be attributable to either abuse or neglect. A
                 child may sustain a harm (e.g., brain damage, death, etc.) because of the ‘blatant
                 disregard’ of the parent or caretaker in his or her responsibility to oversee and protect
                 the child. In such instances, the harm is the same to the child, but the cause is
                 attributable to NEGLECT, not abuse. To constitute neglect, the allegations require
                 that the harm to the child must have been the result of a blatant disregard of


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               parental or caretaker responsibilities.
                   ‘Blatant disregard’ is defined as incidents where the risk of harm to the child
               was so imminent and apparent that it is unlikely that a parent or caretaker would have
               exposed the child to such obvious danger without exercising precautionary measures
               to protect the child from harm.” (Emphasis in original.) Illinois Department of
               Children and Family Services Procedures 300 app. B(h).
       Both parties frame their arguments around the “blatant disregard” standard for finding
       neglect. However, this standard is not contained in the Act or in the regulations promulgated
       pursuant to the Act, but is found in a document explaining DCFS’s internal procedures.
       Neither party provides us with any authority for using a definition solely located in DCFS’s
       procedures as the legal standard for behavior that constitutes neglect, nor is there any case
       law applying the “blatant disregard” standard in the context of an indicated finding of
       neglect. Accordingly, we analyze Asia’s claim using the definition of neglect found in the
       Act.
¶ 36       The Illinois Supreme Court has said that neglect is the “ ‘failure to exercise the care that
       circumstances justly demand,’ ” and can arise from either wilful or unintentional disregard
       of duty. In re N.B., 191 Ill. 2d 338, 346 (2000) (discussing neglect in the context of the
       Juvenile Court Act) (quoting People ex rel. Wallace v. Labrenz, 411 Ill. 618, 624 (1952)).
       Issues concerning abuse and neglect are decided on a case-by-case basis because abuse and
       neglect findings “rely on ‘ “amorphous concept[s] which cannot be defined with
       particularity.” ’ ” Walk, 399 Ill. App. 3d at 1182 (quoting In re Edricka C., 276 Ill. App. 3d
       18, 26 (1995), quoting In re B.M., 248 Ill. App. 3d 76, 79 (1993)).
¶ 37       In the case at bar, we find that the ALJ’s determination that Asia neglected N.S. was
       clearly erroneous. There is no doubt that N.S. was seriously injured by one of Asia’s colored
       pencils. However, it cannot be the case that the existence of the injury itself automatically
       results in a finding of neglect. Instead, the ALJ was required to determine whether N.S.’s
       injury was the result of Asia’s neglectful conduct. See 89 Ill. Adm. Code 300 app. B.
¶ 38       As noted, the essential facts of this case are not in dispute. Asia was working on a school
       project involving the use of colored pencils. She was sitting on the floor, working at a coffee
       table, with colored pencils near her on the floor and on the table. N.S. was at the opposite end
       of the coffee table, a few feet from Asia. At some point while Asia was putting her pencils
       away, N.S. took one of the pencils and fell upon it, injuring herself. DCFS entered an
       indicated finding of neglect against Asia, on the basis that “we felt that they failed to protect
       the minor by failing to insure that there [were] [no] object[s] that the minor could grasp.”
¶ 39       We cannot find that Asia’s conduct demonstrated that N.S. was not receiving “care
       necessary for *** her well-being.” 325 ILCS 5/3 (West 2004). Instead, the evidence in the
       record demonstrates that N.S.’s injury here is the result of an isolated incident that could
       happen to anyone. Asia was generally attentive to N.S., placing N.S. within her eyesight and
       on the other side of the coffee table, while keeping the colored pencils nearby. Nevertheless,
       N.S. was able to take a pencil during a moment when Asia was distracted or unaware of
       N.S.’s quick movements. While Asia could have made a different decision, such as
       completing her schoolwork on a higher table or arranging for Lisa to watch N.S. while Asia


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       completed her schoolwork, the evidence in the record clearly demonstrates that Asia was
       concerned about the whereabouts of N.S. while she was working and her history of being a
       good mother was not refuted. See Lyons v. Department of Children & Family Services, 368
       Ill. App. 3d 557, 561 (2006) (reversing finding of abuse in part because “[e]ven if plaintiff’s
       decision *** was not the correct one, it does not follow that he was guilty of abuse”). This
       is not a case where a mother left her child unsupervised or even a case where the mother was
       working with an obviously dangerous object, such as a knife. This is simply a case where
       Asia was using pencils near her daughter and failed to observe her daughter for a slight
       moment. While the resulting injury to N.S. was truly unfortunate, we cannot accept the ALJ’s
       conclusion that merely having pencils in the same room as an infant, when the child was
       otherwise being supervised, is neglectful conduct. Based on the record, we are left with the
       definite and firm impression that a mistake has been committed and therefore find that the
       ALJ’s decision that DCFS had met its burden was clearly erroneous.

¶ 40                                  III. Record on Appeal
¶ 41      Finally, Asia argues that DCFS failed to maintain a complete and accurate record of the
       administrative hearing. She claims that DCFS’s failure violates the Illinois Administrative
       Procedure Act (5 ILCS 100/1–1 et seq. (West 2004)) and violates her right to due process.
       Since we have determined that the ALJ’s decision upholding the indicated finding of neglect
       was clearly erroneous, we need not consider this issue.

¶ 42                                     CONCLUSION
¶ 43      The ALJ’s finding that the colored pencil that injured N.S. was sharp was not against the
       manifest weight of the evidence. However, the ALJ’s determination that Asia was neglectful
       was clearly erroneous. Accordingly, the indicated finding of neglect against Asia should be
       expunged.
¶ 44      Reversed with directions.




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