Filed 10/1/14

                             CERTIFIED FOR PUBLICATION


                IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
                               FIRST APPELLATE DISTRICT
                                       DIVISION TWO


CASSAUNDRA ELLENA,
        Plaintiff and Appellant,
                                                       A137268
v.
                                                       (San Francisco County
DEPARTMENT OF INSURANCE et al.,
                                                       Super. Ct. No. CGC-11-516008)
        Defendants and Respondents.


        Cassaundra Ellena appeals from a judgment of dismissal of her mandamus claim
against the Department of Insurance and the Commissioner of the Department of
Insurance (the commissioner; collectively, the DOI). Ellena contends, among other
things, that the trial court erred when it found that she did not sufficiently allege in her
pleading that the DOI violated a specific mandatory duty. We conclude that Ellena stated
a viable mandamus claim because, as alleged, the commissioner violated the mandatory
duty under Insurance Code sections 12921.5, subdivision (a), 12926, and 10291.5,
subdivision (b),1 to review a new group disability insurance policy form for compliance
with the law prior to approving the policy for distribution in the state. Accordingly, we
reverse the judgment dismissing the DOI.
                                       BACKGROUND
        On November 18, 2011, Ellena filed a complaint against Standard Insurance
Company (Standard), Stancorp Financial Group (Stancorp), and the DOI. She alleged
that Standard is a wholly owned subsidiary of Stancorp, and that Standard failed to


        1   All further unspecified code sections refer to the Insurance Code.


                                               1
provide disability benefits to her under a group disability policy issued to her employer,
the County of Sonoma (the policy), after she stopped working because of her lupus
disease in April 2010.
       Standard, according to Ellena’s pleading, denied her claim for disability on August
27, 2010, based on the language of a policy form entitled “Definition of Disability.” Her
pleading stated that this policy form was deceptive and violated settled law in California.
In her sixth cause of action, she asserted that the DOI approved the policy without
complying with its mandatory duty to review the policy form in accordance with
established criteria. She sought a writ of mandamus against the DOI under Code of Civil
Procedure section 1085 for violating mandatory duties.
       The DOI demurred, and Ellena filed a first amended complaint, alleging the same
mandamus cause of action against the DOI. The DOI demurred, and the trial court
sustained the demurrer with leave to amend.
       On June 6, 2012, Ellena filed a second amended complaint with six causes of
action. The second amended complaint set forth five causes of action against Standard
and Stancorp, and included a sixth cause of action for mandamus against the DOI.
       Ellena asserted that the DOI had a mandatory duty under sections 10290, 10291.5,
12921, and 12926 and under California Code of Regulations, title 10, section 2218.10
(regulation 2218.10) to review the policy to make sure it complied with California law
prior to approving the policy. The policy, according to the second amended complaint,
violated California law because the provisions granted to the insurance company the right
to redefine Ellena’s “ ‘Own Occupation’ as an occupation other than the one which she
actually performed and then, further, to deny her claim based on [its] determination that
she was able to perform an occupation that was not her own; additionally, the [p]olicy
violate[d] California law by requiring that for an insured to qualify for disability benefits
under the ‘Any Occupation’ provision of the [p]olicy, the insured must be unable to
perform ‘all occupations’; additionally, these aforesaid provisions and other provisions in
the [p]olicy contain[ed] and/or constitute[d] limitations and exclusions with respect to
when an insured qualifie[d] as disabled which [were] not plain, clear, prominent or


                                              2
conspicuous, which [misled] insureds as to their true rights under California law and
which [were] buried in a coverage clause with respect to when an insured [was] eligible
for benefits due to disability.”2
       Two years after approving the policy for distribution in California, the DOI,
according to Ellena’s pleading, defined “ ‘total disability’ ” in an agreement negotiated
with another insurance company, known as the “ ‘California Settlement Agreement,’ ” as
“a disability that renders one unable to perform with reasonable continuity the substantial
and material acts necessary to pursue his or her usual occupation in the usual and
customary way . . . .” (Bold in original.) Ellena asserted that this definition in the
California Settlement Agreement reflected settled California law and this settled law was
known to the DOI when it approved the policy. The second amended complaint stated
that the “ ‘Definition of Disability’ form [in the policy] that was ‘approved’ by the DOI
Defendants ha[d] the effect of making it substantially easier than is permissible under
settled California law for the insurer to deny benefits.” The DOI’s approval of the
“ ‘Definition of Disability’ provision” was, according to the second amended complaint,
“a substantial factor in causing the denial of [Ellena’s] claim for benefits.”



       2 As alleged in the second amended complaint, the definition of disability in the
policy provided in pertinent part as follows: “You are Disabled from your Own
Occupation if, as a result of Physical Disease, Injury, Pregnancy, or Mental Disorder:
[¶] 1. You are unable to perform with reasonable continuity the Material Duties of your
Own Occupation; and [¶] 2. You suffer a loss of at least 20% in your indexed
Predisability Earnings when working in your Own Occupation . . . . [¶] Own
Occupation means any employment, business, trade, profession, calling or vocation that
involves material duties of the same general character as the occupation you are
regularly performing for your employer when disability begins. In determining your
Own Occupation, we are not limited to looking at the way you perform your job for
your Employer, but we may also look at the way the occupation is generally
performed in the national economy . . . . [¶] Material duties means the essential tasks,
functions and operations, and the skills, abilities, knowledge, training and experience,
generally required by employers from those engaged in a particular occupation that
cannot be reasonably modified or omitted. In no event will we consider working an
average of more than 40 hours per week to be a Material Duty.” (Bold in original.)


                                              3
          Ellena alleged that the DOI “never actually exercised” its “discretion or
performed” its “mandatory duties under” the Insurance Code to determine whether the
policy complied with California law or qualified for approval under the Insurance Code.
Additionally, she asserted, “Assuming that the DOI Defendants actually reviewed the
‘Definition of Disability’ form under the California Insurance Code, . . . , the DOI
Defendants abused their discretion in approving the [p]olicy . . . ; the DOI Defendants’
aforesaid abuses of discretion were palpably unreasonable, arbitrary and capricious.”
          Ellena sought a writ of mandate to force the DOI to revoke and/or withdraw
approval of the “Definition of Disability” form in the policy or to compel the DOI to
exercise its discretion to approve or revoke the “Definition of Disability” form in the
policy.
          On June 28, 2012, the DOI again demurred to the second amended complaint.
The trial court sustained the DOI’s demurrer without leave to amend. The court ruled
that Ellena had not sufficiently alleged a violation of a specific mandatory duty and that a
writ of mandate could not be based on general enforcement provisions or statutes
involving the DOI’s exercise of discretion. On October 11, 2012, the court dismissed
with prejudice the DOI from the lawsuit.
          Ellena filed a timely notice of appeal. On September 16, 2013, the DOI filed in
this court a motion to augment the record to include exhibits attached to the second
amended complaint and a request for judicial notice of, among other things, two superior
court orders in other cases. We granted the unopposed motion to augment and we took
the request for judicial notice under submission, stating that we would rule on this request
when deciding the merits of the appeal. We hereby grant the DOI’s request for judicial
notice. On October 16, 2013, Ellena filed an unopposed request for judicial notice of
superior court orders in other cases. We granted this unopposed request on November 6,
2013.




                                                4
                                       DISCUSSION
                                   I. Standard of Review
       “ ‘A demurrer tests the legal sufficiency of the complaint, and the granting of
leave to amend involves the trial court’s discretion. Therefore, an appellate court
employs two separate standards of review on appeal. [Citations.] First, the complaint is
reviewed de novo to determine whether it contains sufficient facts to state a cause of
action. [Citation.] In doing so, we accept as true the properly pleaded material factual
allegations of the complaint, together with facts that may be properly judicially noticed.
Reversible error exits only if facts were alleged showing entitlement to relief under any
possible legal theory. [Citations.] [¶] Second, where the demurrer is sustained without
leave to amend, reviewing courts determine whether the trial court abused its discretion
in doing so. [Citations.] On review of the trial court’s refusal to grant leave to amend,
we will only reverse for abuse of discretion if we determine there is a reasonable
possibility the pleading can be cured by amendment. Otherwise, the trial court’s decision
will be affirmed for lack of abuse. [Citations.]’ ” (G.L. Mezzetta, Inc. v. City of
American Canyon (2000) 78 Cal.App.4th 1087, 1091-1092.)
                          II. Requirements for Writ of Mandate
       A court may issue a writ of mandate to compel a public agency or officer to
perform a mandatory duty. (Code Civ. Proc., § 1085; City of Dinuba v. County of Tulare
(2007) 41 Cal.4th 859, 868.) “[T]he writ will not lie to control discretion conferred upon
a public officer or agency. [Citations.] Two basic requirements are essential to the
issuance of the writ: (1) A clear, present and usually ministerial duty upon the part of
the respondent [citations]; and (2) a clear, present and beneficial right in the petitioner to
the performance of that duty [citation]. [Citation.]” (People ex rel. Younger v. County of
El Dorado (1971) 5 Cal.3d 480, 491.)
       A ministerial act is one that a public functionary “ ‘ “is required to perform in a
prescribed manner in obedience to the mandate of legal authority,” ’ ” without regard to
his or her own judgment or opinion concerning the propriety of such act. (Ridgecrest
Charter School v. Sierra Sands Unified School Dist. (2005) 130 Cal.App.4th 986, 1002.)


                                               5
“Thus, ‘[w]here a statute or ordinance clearly defines the specific duties or course of
conduct that a governing body must take, that course of conduct becomes mandatory and
eliminates any element of discretion.’ ” (Carrancho v. California Air Resources Bd.
(2003) 111 Cal.App.4th 1255, 1267.)
       While a party may not invoke mandamus to force a public entity to exercise
discretionary powers in any particular manner, if the entity refuses to act, mandate is
available to compel the exercise of those discretionary powers in some way. (Ballard v.
Anderson (1971) 4 Cal.3d 873, 884 [mandamus proper to compel the committee to
consider the application for a therapeutic abortion without requiring parental consent as
petitioners were not seeking to force the committee to authorize the abortion, but they
were requesting that the committee be compelled to exercise its discretion to approve or
disapprove the application for abortion according to the statutory criteria]; see also Sego
v. Santa Monica Rent Control Bd. (1997) 57 Cal.App.4th 250, 255 [“While mandamus
will not lie to compel governmental officials to exercise their discretionary powers in a
particular manner, it will lie to compel them to exercise them in some manner”].)
Mandamus may also issue to correct the exercise of discretionary legislative power, but
only where the action amounts to an abuse of discretion as a matter of law because it is so
palpably unreasonable and arbitrary. (Carrancho v. California Air Resources Bd., supra,
111 Cal.App.4th at pp. 1264-1265.)
       Ellena contends that the Insurance Code imposes a mandatory duty on the DOI to
review group disability policy forms prior to approving the policy. Ellena acknowledges
that the DOI has the discretion to decide whether to approve a policy, but maintains that
the DOI must exercise that discretion by reviewing the policy to determine whether it
does or does not comply with California law. Alternatively, Ellena asserts that if the DOI
did review the policy and exercised its discretion, the approval of the disability policy in
the present case constituted an abuse of discretion as a matter of law because the decision
was unreasonable and arbitrary.
       The question before us is whether Ellena has stated a viable claim for mandamus
under either of her two theories. A demurrer must be overruled if the complaint states a


                                              6
claim on any theory. (Quelimane Co. v. Stewart Title Guaranty Co. (1998) 19 Cal.4th
26, 38-39.)
                                       III. Mootness
       The DOI maintains that a mandamus action based on Ellena’s theory and
allegations that the DOI never reviewed the policy prior to approving it will have no
effect on her. The DOI points out that the commissioner has the authority under section
12957 to withdraw approval of an insurance policy on a prospective basis. Thus, even if
the commissioner now reviewed the policy and decided to revoke approval, such an
action would have no retroactive effect and would not impact Ellena. (See § 10390.)3
       It is unclear what effect the possible decision of the commissioner to revoke the
policy would have on Ellena’s claims against Standard and Stancorp, especially since the
DOI has not indicated any intent to review the policy. In her second amended complaint,
Ellena alleged that the DOI’s approval of the “ ‘Definition of Disability’ provision” was
“a substantial factor in causing the denial of [Ellena’s] claim for benefits.” If, after
reviewing the policy, the commissioner decided to revoke approval, this act could impact
Ellena’s lawsuit against Standard.
       Furthermore, even if Ellena cannot personally benefit from a mandamus
proceeding, this does not necessarily bar her claim. “ ‘[I]f a pending case poses an issue
of broad public interest that is likely to recur, the court may exercise an inherent
discretion to resolve that issue even though an event occurring during its pendency would
normally render the matter moot. “Such questions [of general public concern] do not
become moot by reason of the fact that the ensuing judgment may no longer be binding
upon a party to the action.” [Citation.]’ And, in an earlier case, a Court of Appeal applied
identical principles with specific reference to a writ of mandate: ‘As a general


       3  Section 10390 reads: “A policy delivered or issued for delivery to any person in
this State in violation of this chapter shall be held valid but shall be construed as provided
in this chapter. When any provision in such a policy is in conflict with any provision of
this chapter, the rights, duties and obligations of the insurer, the insured and the
beneficiary shall be governed by this chapter.”


                                              7
proposition courts will not issue a writ of mandate to enforce an abstract right of no
practical benefit to petitioner, or where to issue the writ would be useless, unenforceable
or unavailing. [Citation.] However, where the problem presented and the principle
involved are of great public interest, the courts have deemed it appropriate to entertain
the proceedings rather than to dismiss the same as being moot.’ [Citations.]” (Ballard v.
Anderson, supra, 4 Cal.3d at pp. 876-877.)
       The Insurance Code does not provide for an administrative avenue to contest the
commissioner’s approval of a policy form (§ 12921.3, subd. (a);4 see also Brazina v. Paul
Revere Life Ins. Co. (N.D. Cal. 2003) 271 F.Supp.2d 1163, 1168-1169 (Brazina)).
Indeed, unless we consider this appeal, there will be little opportunity for a state appellate
court to review the DOI’s position “that California’s Insurance Code and administrative
regulations impose a duty on insurers to submit disability insurance policy forms to the
[c]ommissioner, but do not impose a mandatory duty on the [c]ommissioner to review or
approve the forms.” It is clear that superior courts need direction on this issue as Ellena
asked that we take judicial notice of three orders in the San Francisco Superior Court that
support her position and the DOI requested that we take judicial notice of two orders in
the San Francisco Superior Court that support its interpretation of the Insurance Code.
(See fn. 6, post, at p. 11.)
       Furthermore, there can be no question that the DOI’s interpretation of the
Insurance Code is a matter of great public interest. The question posed by this appeal is
critical to determining the proper oversight role of the commissioner and to deciding
whether the DOI’s interpretation of the Insurance Code contravenes the express purpose
of section 10291.5, subdivision (a), which is to prevent fraud and unfair trade practices
and to insure that the language of all insurance policies can be readily understood and

       4  This statute provides: “(a) The commissioner, in person or through employees
of the department, shall receive complaints and inquiries, investigate complaints,
prosecute insurers [or production agencies] when appropriate and according to guidelines
determined pursuant to Section 12921.1, and respond to complaints and inquiries by
members of the public concerning the handling of insurance claims . . . .” (§ 12921.3,
subd. (a).)


                                              8
interpreted.
       Accordingly, we exercise our discretion to consider Ellena’s mandamus claim that
the commissioner should be compelled to review the policy to determine whether it
complies with California law.
                       IV. Ellena Has a Viable Claim for Mandamus
A. Compelling the Exercise of Discretion
       Ellena maintains that the trial court erred in sustaining DOI’s demurrer without
leave to amend against her mandamus claim because the Insurance Code requires the
DOI to review any new group disability policy form under established criteria prior to
approving or disapproving it for use in California and she alleged in her second amended
complaint that the DOI did not review the policy.5 She contends that she is not asking
the court to force the DOI to implement a particular remedy but is seeking an order
compelling the DOI to exercise its discretion to review the policy and decide whether to
approve or revoke it. (See Ballard v. Anderson, supra, 4 Cal.3d at p. 884; Common
Cause v. Board of Supervisors (1989) 49 Cal.3d 432, 442.) The DOI responds that the
Insurance Code does not mandate any duty to review a new group disability insurance
policy form and Ellena is improperly requesting the court to order the DOI to exercise its
discretionary power.
       Discerning the nature of the DOI’s duties under the Insurance Code is a matter of
statutory construction. It is well settled that when interpreting a statute we “determine
and give effect to the intent of the enacting legislative body.” (People v. Braxton (2004)
34 Cal.4th 798, 810.) To do this, “ ‘[w]e first examine the words themselves because the
statutory language is generally the most reliable indicator of legislative intent. [Citation.]
The words of the statute should be given their ordinary and usual meaning and should be
construed in their statutory context.’ [Citation.] If the plain, commonsense meaning of a
statute’s words is unambiguous, the plain meaning controls.” (Fitch v. Select Products

       5  In her second amended complaint, Ellena cites sections 12921, 12926, 10290,
10291.5 and regulation 2218.10 as imposing on the DOI this mandatory duty. In her
brief in this court, she also refers to section 10270.9.


                                              9
Co. (2005) 36 Cal.4th 812, 818.) “[T]he various parts of a statutory enactment must be
harmonized by considering the particular clause or section in the context of the statutory
framework as a whole.” (Rodriguez v. Solis (1991) 1 Cal.App.4th 495, 505.) If the
statute is susceptible to more than one interpretation, we “may consider various extrinsic
aids, including the purpose of the statute, the evils to be remedied, the legislative history,
public policy, and the statutory scheme encompassing the statute. [Citation.]” (Torres v.
Parkhouse Tire Service, Inc. (2001) 26 Cal.4th 995, 1003.) Moreover, “ ‘ “[i]t is a settled
principle of statutory interpretation that language of a statute should not be given a literal
meaning if doing so would result in absurd consequences which the Legislature did not
intend.” [Citations.]’ ” (Horwich v. Superior Court (1999) 21 Cal.4th 272, 276.)
       We are not aware of any state court that has directly considered the issue before
us. However, Division Four of this court in dicta (Van Ness v. Blue Cross of California
(2001) 87 Cal.App.4th 364, 371-372) and numerous federal courts (see e.g., Peterson v.
American Life & Health Ins. Co. (9th Cir. 1995) 48 F.3d 404, 410 (Peterson); Rader v.
Sun Life Assur. Co. of Canada (N.D. Cal. 2013) 941 F.Supp.2d 1191, 1195; Palma v.
Prudential Ins. Co. (N.D. Cal. 2011) 791 F.Supp.2d 790, 795-797 (Palma); Graybill-
Bundgard v. Standard Ins. Co. (N.D. Cal. 2011) 793 F.Supp.2d 1117, 1120 (Graybill-
Bundgard); Firestone v. Acuson Corp. Long Term Disability Plan (N.D. Cal. 2004) 326
F.Supp.2d 1040, 1050; Brazina, supra, 271 F.Supp.2d at p. 1167; Hansen v. Ohio Nat.
Life Assur. (N.D. Cal., Aug. 1, 2011, C11-01382 MEJ) 2011 WL 3294289; Blake v.
Unumprovident Corp. (N.D. Cal., Nov. 20, 2007, C07-04366 MHP) 2007 WL 4168235;
Sullivan v. Unum Life Ins. Co. of America (N.D. Cal., April 15, 2004, No. C04-00326
MJJ) 2004 WL 828561) have stated that section 10291.5, subdivision (b) imposes a
mandatory duty on the commissioner not to approve a new group disability policy form
that is found to be ambiguous or misleading. The federal courts in Brazina, Palma, and
Graybill-Bundgard rejected the insurance companies’ argument that the insureds’
mandamus claims against the commissioner constituted fraudulent joinder and concluded
that the insured had a potential mandamus claim against the commissioner.



                                              10
       The DOI emphasizes that the federal court decisions, which are not binding on this
court, were wrongly decided. The DOI discusses Peterson, Brazina, Palma, and
Graybill-Bundgard and asserts that these courts relied on inaccurate dicta in state court
decisions and/or inapplicable statutes or regulations. The DOI points out that the
commissioner was not a party to these federal actions and after the federal courts
remanded these cases to the state court, the commissioner was dismissed in Brazina and
the commissioner’s demurrers were sustained without leave to amend in Palma and
Graybill-Bundgard.6


       6 The DOI does not cite to the record to support its assertion that the
commissioner was dismissed after Brazina was remanded to the San Francisco Superior
Court. In any event, even if the commissioner were dismissed from the case, there is
nothing in this record to indicate the reasons for the commissioner’s dismissal.
       The DOI requested that we take judicial notice of orders in the San Francisco
Superior Court sustaining without leave to amend the demurrers of the commissioner in
Palma, No. CGC-10-503043, order filed on December 15, 2011, and Graybill-Bundgard,
No. CGC-10-504747, order filed on February 10, 2011. The DOI also requested that we
take judicial notice of the memoranda of points and authorities in support of these
demurrers.
        Although we hereby grant the DOI’s request for judicial notice, we note that these
orders are not binding on us; nor are they especially helpful. Although the DOI included
the commissioner’s memorandum of points and authorities in support of the demurrers, it
did not include the pleadings or the memorandum of points and authorities in opposition
to the demurrers. The order sustaining the demurrer without leave to amend in Palma,
was issued by Judge Harold Kahn, the same judge sustaining the demurrer without leave
to amend in the present case. Judge Peter J. Busch signed the order sustaining the
demurrer without leave to amend in Graybill-Bundgard and this order provides no
explanation or reasons for sustaining the demurrer.
       On November 6, 2013, we granted Ellena’s request for judicial notice of three
orders from the San Francisco Superior Court that overruled the commissioner’s
demurrers to the plaintiffs’ cause of action for mandamus. (Guyton v. Unum Life
Insurance Co., No. CGC-02-415586, order filed on July 17, 2003, and signed by Judge
Ronald E. Quidachay; Glick v. Unumprovident Corp., No. CGC-03-422858, order filed
on May 7, 2004, and signed by Judge Quidachay; and Contreras v. Metropolitan Life
Insurance Co., No. CGC-07-462224, order filed on February 22, 2008, and signed by
Judge Patrick Mahoney.) The order in Contreras cites to section 10291.5, subdivision
(b)(1) and states that nothing in this statute suggests that the commissioner may choose

                                            11
       We need not address the DOI’s extensive criticisms of the federal court decisions
because, as we explain below, we independently interpret the relevant statutes in the
Insurance Code. In particular, we examine the plain language of sections 12926, 12921,
subdivision (a), and 10291.5.
       Section 12926 provides that “[t]he commissioner shall require from every insurer
a full compliance with all the provisions of this code.” Section 12921, subdivision (a)
states that “[t]he commissioner shall perform all duties imposed upon him or her by the
provisions of this code and other laws regulating the business of insurance in this state,
and shall enforce the execution of those provisions and laws.” As Division Three of this
court held in Schwartz v. Poizner (2010) 187 Cal.App.4th 592 (Schwartz), these
provisions, by themselves, do not require the commissioner to enforce rights in a
particular manner. (Schwartz, at p. 597.) Thus, in Schwartz, the plaintiff could not rely
on these general enforcement provisions to force the commissioner to rescind insurance
policies. (Schwartz, at pp. 597-598.)
       In the present case, however, unlike the situation in Schwartz, Ellena is not
seeking to require the commissioner to exercise his or her discretion in a particular
manner, but is seeking to compel the commissioner to review the policy to determine
whether it complies with the requirements of the Insurance Code. As already discussed,
“[m]andamus will not lie to control an exercise of discretion, i.e., to compel an official to
exercise discretion in a particular manner. Mandamus may issue, however, to compel an
official both to exercise his discretion (if required by law to do so) and to exercise it
under a proper interpretation of the applicable law.” (Common Cause v. Board of
Supervisors, supra, 49 Cal.3d at p. 442.) As federal courts have pointed out, the court in




not to review a policy. Ellena also did not include the pleadings or any other documents
related to these cases.
      The orders submitted are not helpful to our construction of section 10291.5,
subdivision (b), but they do underscore the importance of settling the question of the
commissioner’s duties under the Insurance Code.


                                              12
Schwartz did not address this distinction. (See, e.g., Palma, supra, 791 F.Supp.2d at
p. 796.)
       The Schwartz court did not analyze the language of section 10291.5. This
provision, titled “Fraudulent or unsound disability insurance,” reads, as relevant here:
“(a) The purpose of this section is to achieve both of the following: [¶] (1) Prevent, in
respect to disability insurance, fraud, unfair trade practices, and insurance economically
unsound to the insured. [¶] (2) Assure that the language of all insurance policies can be
readily understood and interpreted. [¶] (b) The commissioner shall not approve any
disability policy for insurance or delivery in this state in any of the following
circumstances: [¶] (1) If the commissioner finds that it contains any provision, or has
any label, description of its contents, title, heading, backing, or other indication of its
provisions which is unintelligible, uncertain, ambiguous, or abstruse, or likely to mislead
a person to whom the policy is offered, delivered or issued. . . .” (§ 10291.5.)
       The clear language of this statute is that “[t]he commissioner shall not approve
any disability policy for insurance or delivery” unless it meets a number of requirements.
(§ 10291.5, subd. (b), italics added.) “The commissioner shall require from every insurer
a full compliance with all the provisions of the code” (§ 12926, italics added) and the
commissioner has an obligation to fulfill the duties imposed by the Insurance Code under
section 12921.5, subdivision (a).
       We recognize that the use of the word “shall” in a statute does not necessarily
create a mandatory duty. (See County of Los Angeles v. Superior Court (2002) 102
Cal.App.4th 627, 639.) However, in the present case, the statute requires the
commissioner to reject certain policies and thus compliance with this mandate demands
that the commissioner review the policy. The plain meaning of these provisions is that
the commissioner has a mandatory duty to review the policy prior to approving it and the
commissioner must review the disability policy to ensure it meets the requirements set
forth in section 10291.5, subdivision (b). The Insurance Code imposes on the
commissioner the duty to review the policy to ensure it complies with the law.



                                              13
       The above interpretation of the Insurance Code advances the expressed objective
of section 10291.5, which is to “[p]revent, in respect to disability insurance, fraud, unfair
trade practices, and insurance economically unsound to the insured” and to “[a]ssure that
the language of all insurance policies can be readily understood and interpreted.”
(§ 10291.5, subd. (a).) If the commissioner had no obligation to review a policy prior to
approving it, as the DOI argues, the purpose of this statute would be thwarted.
       The need for the commissioner to review disability policies prior to approving
them was apparently appreciated by the Legislature as many if not most consumers do
not read or understand the meaning of disability insurance policies. As Williston
observes, and is commonly known, it is a “reality of the insurance business . . . that few
people take time to read their policies.” (28 Williston on Contracts (4th ed.) § 70:246;
accord, Boardman, Insuring Understanding (2010) 95 Iowa L.Rev. 1075, 1077
[“Consumers do not read their insurance policies”]; Loewenstein et al., Consumers’
Misunderstanding of Health Insurance (2013) 32 Journal of Health Economics 850, 852
[“consumers limited understanding of health insurance . . . is likely to lead to suboptimal
decisions”]; Cude, Insurance Disclosures: An Effective Mechanism to Increase
Consumers’ Insurance Market Power? (2006) 24 J. Ins. Reg. 57, [“many consumers do
not read and understand insurance disclosures and misinterpretations are likely among at
least some consumers who do read disclosures].”)7 Because “the policy is seldom read


       7  Indeed, as noted in section 211 of the Restatement Second of Contracts, parties
who make regular use of standardized forms of agreement ordinarily do not even expect
their customers “to understand or even to read the standard terms. One of the purposes of
standardization is to eliminate bargaining over details of individual transactions, and that
purpose would not be served if a substantial number of customers retained counsel and
reviewed the standard terms.” (Rest.2d Contracts, § 211, com. b.) Instead of reading and
trying to understand standard terms, customers “trust to the good faith of the party using
the form and to the tacit representation that like terms are being accepted by others
similarly situated. But they understand that they are assenting to the terms not read or
understood, subject to such limitations as the law may impose.” (Ibid.)
       Some authorities believe the audience of those who draft insurance policies is not
present or potential customers, but courts. As has been noted, “the sheer act of having
interpreted a clause in a way that allows for predictable application in the future adds

                                             14
[and] almost never understood[,] . . . an insurance transaction is a one-sided ‘bargain’; if
it merits the label ‘contract,’ it is in a very specialized, not an ordinary sense.” (Schultz,
The Special Nature of the Insurance Contract (1950) 15 Law and Contemp. Probs. 376,
377.) The failure to read insurance contracts is not, however, “such negligence as to bar
reformation, Williston points out, “because insurance contracts, as distinguished from
other contracts, are complex and worded in language or by legislation, so that the insured
would have difficulty in understanding the terms of the policy even if well read.” (28
Williston on Contacts, supra, § 70.246.)
       Unless the commissioner reviews the policy, how can he or she “prevent, in
respect to disability insurance, fraud, unfair trade practices, and insurance economically
unsound to the insured,” or adequately “[a]ssure that the language of all insurance
policies can be readily understood and interpreted” by those who take the trouble to read
them, as required by subdivision (a) of section 10291.5? Without reviewing the policy,
how could the commissioner responsibly disapprove any disability policy containing
provisions that are “unintelligible, uncertain, ambiguous, or abstruse, or likely to mislead
a person to whom the policy is offered, delivered or issued,” as required by subdivision
(b) of that statute?
       The DOI claims that section 10291.5 contains a statement of legislative intent and
goals and does not force the commissioner to take a particular action. The DOI quotes
the following from the County of Los Angeles v. Superior Court, supra, 102 Cal.App.4th
627, “An enactment does not create a mandatory duty if it merely recites legislative goals
and polices that must be implemented through a public agency’s exercise of discretion.”
(Id. at p. 639; see also Shamisian v. Department of Conservation (2006) 136 Cal.App.4th


value to that clause. With insurance, the value is great enough that this generally makes it
more likely, not less, that drafters will retain poor language. With ordinary commercial
contracts, the value of certainty will sometimes outweigh a less than ideal clause content,
and sometimes not. But where drafters—such as insurers—care more that a clause have
a fixed meaning than a particular meaning, path dependence can preclude otherwise
desirable improvements in the language.” (Boardman, Contra Proferentem (2006) 104
Mich. L.Rev. 1105, 1107.)


                                              15
621, 633.) The DOI claims that section 10291.5, subdivision (a) sets forth the legislative
goals and subdivision (b)(1) grants the commissioner discretion because it states that the
commissioner shall not approve any disability policy form “[i]f the commissioner finds
that it contains any provision . . . which is unintelligible, uncertain, ambiguous, or
abstruse, or likely to mislead . . . .” (§ 10291.5, subd. (b)(1), italics added.)
       Ellena’s mandamus action is not directed towards forcing the commissioner to
comply with section 10291.5, subdivision (a). This subdivision sets forth the goals and
intent of the Legislature, which can be achieved only if the commissioner reviews a
disability policy form to make sure it meets the criteria set forth in subdivision (b) of
section 10291.5 prior to approving the policy.
       The Legislature added section 10291.5 to the Insurance Code by a statute in 1941.
The original statute read: “The commissioner shall not approve any disability policy for
issuance or delivery in this State if he finds that it contains any provision, or has any title,
heading, backing, or other indication of its provisions which is likely to mislead a person
to whom the policy is offered, delivered, or issued.” (Former § 10291.5.) The original
statute also specified that the “commissioner shall not approve” a disability policy form
“if” the commissioner found that the policy contained a prohibited provision. The use of
the word “if” did not give the commissioner discretion to approve, either expressly or
implicitly, the policy for distribution without ever reading the terms of the policy.
Rather, the use of the word “if” made it clear that approval could not be given if the
policy contained a prohibited provision.
       The 1949 amendment to section 10291.5 did not eliminate the insurance
commissioner’s duty to safeguard the public from illegal disability insurance policies.
The legislative history to this amendment supports the conclusion that the statute requires
the commissioner to review the disability policy form prior to approving it. The
amendment, among other things, “set[] up an elaborate set of minimum standards for
disability insurance for the stated purpose of preventing ‘in respect to disability
insurance, fraud, unfair trade practices and insurance economically unsound to the
insured.’ ” (Beach Vasey, Leg. Memorandum to Governor Warren, Jul. 30, 1949.) The


                                               16
analysis section in the Report on Senate Bill No. 711, dated July 12, 1949, stated that
section 10291.5 “prohibits the Insurance Commissioner from approving any disability
policy if it contains certain provisions or does not contain others. Bill adds a declaration
of intention for the section, stating that it is to prevent fraud and unfair trade practices and
economically unsound insurance.” (Italics added.) The use of the word “prohibits”
leaves no doubt that the insurance commissioner continues to have a duty to determine if
the policy contains the barred provisions.
       The Legislature’s review of section 10291.5 in 1951 provides further support for
the conclusion that the commissioner has a mandatory duty to review all new policy
forms that it approves for distribution. That year, the Legislature not only amended
section 10291.5 (Stats. 1951, ch. 1) but stated the following in the Historical and
Statutory Notes: “ ‘Sec. 2. As is more fully set forth in Section 3 hereof, this act is
intended to be declaratory of existing law. [¶] Sec. 3. This act is hereby declared to be
an urgency measure . . . . The following is a statement of the facts constituting such
necessity. [¶] Insurance Code Section 10291.5, which is amended by this act, was
amended by Chapter 1486 of the Statutes of 1949 to establish new and additional
standards for disability insurance policies, which are required by law to be approved by
the Insurance Commissioner before they can be issued or delivered in this State.’ ”
Section 3 further explains that there had been some confusion about how the new law
was supposed to apply to policies that had been approved before the new standards of
section 10291.5 went into effect in 1949. What is important to our analysis, however, is
that the Legislature, in enacting a statute that was “declaratory of existing law,” made
absolutely clear that “disability insurance policies . . . are required by law to be approved
by the Insurance Commissioner before they can be issued or delivered in this State.”
(Italics added.)
       The DOI asserts that sections 10290 and 10291 confirm that the decision to
approve a group policy form is purely discretionary. Section 10290, titled, “Prerequisites
to issuance and delivery of policy,” provides that “[a] disability policy shall not be issued
or delivered to any person in” California until a copy of the policy form is filed with the


                                              17
commissioner and either “[t]hirty days expires without notice from the commissioner
after such copy is filed, or,” “[t]he commissioner gives his written approval prior to that
time.” (§ 10290.) Section 10291 states that it is unlawful for any insurer to issue a policy
if “the commissioner notifies the insurer” in writing that the filed form does not comply
with the requirements of the law. The DOI maintains that section 10291.5, subdivision
(b) merely clarifies the scope of discretion granted to the commissioner if the
commissioner decides to review a submitted policy form.
       Sections 10290 and 10291 do not relieve the commissioner from the obligation to
approve a disability policy form before insurers are allowed to use it. Rather, these
statutes provide the commissioner with the power to approve a policy explicitly with a
writing or to approve it implicitly by failing to act within a specified time. Thus, the
commissioner has the discretion to choose the manner in which he or she will approve of
a policy. In those situations where the commissioner decides not to approve the policy—
after fulfilling his or her obligation of reviewing the policy––the commissioner’s opinion
and reasons for rejection must be in writing and sent to the insurer.
       The DOI also relies on section 12957 in support of its argument that it has no
mandatory duty to review the policy under section 10291.5, subdivision (b). Section
12957 reads: “The commissioner shall not withdraw approval of a policy previously
approved by him or her except upon those grounds as, in his or her opinion, would
authorize disapproval upon original submission thereof. Any withdrawal of approval
shall be in writing and shall specify the ground thereof. If the insurer demands a hearing
on a withdrawal, the hearing shall be granted and commenced within 30 days of the filing
of a written demand with the commissioner. Unless the hearing is commenced, the notice
of withdrawal shall become ineffective upon the 31st day from and after the date of filing
of the demand.” (§ 12957.) The fact that the commissioner’s authority to revoke
approval of a policy pursuant to section 12957 is discretionary has no bearing on the
commissioner’s authority to approve a policy without reviewing it.
       The DOI contends that section 10191, subdivision (a), supports its contention that
it has discretion to decide whether to review a policy. Subdivision (a) of this statute


                                             18
provides that “[t]he commissioner may, from time to time as conditions warrant, after
notice and hearing, promulgate such reasonable rules and regulations, and amendments
and additions thereto, as are necessary or advisable, to establish and maintain a procedure
for the filing and approval of documents, as defined in this section, prior to their issuance,
delivery, or use in this state, in lieu of the requirements of submission, filing, or approval
for the documents presently provided” in various sections of the Insurance Code,
including sections 10270.9 and 10290. (§ 10191, subd. (a).) The DOI argues that this
statute delegates to the commissioner the discretion to decide which documents to review
in this alternative procedure.
       Section 10191, subdivision (a), contrary to the DOI’s argument, does not indicate
that the commissioner may approve a policy without discharging his or her responsibility
to make certain that the new policy form complies with section 10291.5, subdivision (b).
Indeed, section 10291.5, subdivision (b) is not among the several Insurance Code
sections enumerated in section 10191, subdivision (a) as being subject to authorized rule
making “in lieu of the requirements of submission, filing, or approval for the documents
presently provided in [many sections of the code].” Section 10191, subdivision (a), is
wholly inapplicable to the interpretation of section 10291.5, subdivision (b).
       Furthermore, subdivision (d) in section 10191 states: “In promulgating any such
rules and regulations, the commissioner shall, so far as practical, describe or define
certain provisions: (1) which the commissioner will authorize without review when
accompanied by a certification prescribed by him or her by rule, and (2) which the
commissioner will under no circumstances approve.” The fact that this provision allows
the commissioner to prescribe circumstances in which specified policy provisions may be
authorized without review, indicates that all other policy provisions must be reviewed.
       We conclude that the Insurance Code requires that the commissioner review a
disability policy form prior to approving the policy.8 The trial court therefore erred in


       8 Ellena also cites section 10270.9 and regulation 2218.10 as imposing a
mandatory duty on the commissioner to review the policy. Section 10270.9 provides that
“[n]o group disability policy shall be issued or delivered in this state nor . . . shall an

                                              19
finding that Ellena failed to state a claim for mandamus against the DOI based on her
allegations that the commissioner did not review the policy to ensure that it complies with
California law prior to approving the policy for distribution in California.
B. Abuse of Discretion
       Ellena also claims that she pled in her sixth cause of action the essential elements
of an alternative cause of action for a writ of mandate based on the allegation that, if the

insurer provide or agree to provide group disability coverage until a copy of the form of
the policy is filed with the commissioner and approved by him in accordance with Article
2 of this chapter as meeting in substance the reasonably applicable provisions and
requirements of . . . Articles 3a, 4a, and 5a of this chapter . . . .” (§ 10270.9, fns.
omitted.)
       “[N]o group disability policy shall be issued or delivered to any person in this state
nor shall any endorsement for any such policy be issued which contains any provision
contradictory, in whole or in part, of any of the provisions promulgated by the
commissioner as being required or optional or alternative provisions to be incorporated
into such policy in accordance with the rules promulgated by him for their use.”
(§ 10270.9.)
        Regulation 2218.10 states in relevant part: “(a) This regulation shall control the
filing of all group and blanket life and group disability insurance documents required by
law to be filed by the Sections cited in [section 10191] except the following which must
[be] submitted for prior substantive review in accord with contemporary Department
standards: [¶] (1) Document filings involving concepts of insurance or types of
coverage which may be considered as uncommon or unusual and which are not
encompassed in any form of the insurer authorized by this Department at the time of the
said filing, nor in any form filed in this State from which the submitted form has been
copied.” Ellena argues that this regulation required the DOI to conduct a “substantive
review in accord with contemporary Department standards” prior to approving certain
group disability policies because her policy contained a concept of insurance and
recovery that might be considered as uncommon or unusual.
        The DOI objects to Ellena’s reliance on section 10270.9, since she did not cite this
statute in her second amended complaint or refer to it in the trial court. The DOI also
contends, among other things, that this statute and regulation 2218.10 do not require any
action of the commissioner but describe actions the insurer must take. We agree that this
statute and regulation do not impose, by themselves, any mandatory duty on the
commissioner but we also note that our construction of other provisions in the Insurance
Code, which oblige the commissioner to make certain the policy conforms to the law
prior to approving the policy, is not inconsistent with the language of section 10270.9 or
regulation 2218.10.


                                             20
commissioner did review the policy and approve it, such an approval was an abuse of
discretion.
       We have concluded that Ellena’s sixth cause of action states a viable claim for writ
of mandate based on her allegation that the commissioner failed to review the group
disability policy prior to approving it as required by the Insurance Code. Since the trial
court’s order sustaining the demurrer as to the sixth cause of action against the DOI must
be reversed, we need not determine whether that cause of action is also viable on Ellena’s
alternative theory that approval of the policy was an abuse of discretion.9 “A demurrer
does not lie to a portion of a cause of action.” (PH II, Inc. v. Superior Court (1995) 33
Cal.App.4th 1680, 1682 [reversing demurrer sustained to legal malpractice cause of
action because plaintiff alleged at least one negligent act].)
                                       DISPOSITION
       The order entering a judgment of dismissal in favor of the DOI is reversed and the
matter is remanded to the superior court. The superior court is directed to vacate its order
sustaining the DOI’s demurrer without leave to amend and to enter a new and different
order overruling the demurrer. Ellena is awarded the costs of appeal.


                                                   _________________________
                                                   Kline, P.J.


We concur:

_________________________
Richman, J.

_________________________
Brick, J.*


       9   The trial court did not expressly rule on Ellena’s claim of an abuse of discretion.
      * Judge of the Alameda County Superior Court, assigned by the Chief Justice
pursuant to article VI, section 6 of the California Constitution.



                                              21
Trial Court:                 San Francisco City and County Superior Court

Trial Judge:                 Hon. Harold Kahn

Attorney for Appellant:      Law Office of Bennett M. Cohen
                             Bennett M. Cohen

Attorneys for Respondents:   Kamala D. Harris
                             Attorney General of California

                             Paul D. Gifford
                             Senior Assistant Attorney General

                             Joyce E. Hee
                             Supervising Deputy Attorney General

                             Anne Michelle Burr
                             Deputy Attorney General




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