
601 S.E.2d 363 (2004)
267 Ga. App. 675
WESTERN PACIFIC MUTUAL INSURANCE COMPANY
v.
DAVIES et al.
No. A04A1359.
Court of Appeals of Georgia.
June 3, 2004.
*365 Robert Moye, Atlanta, Andrew Greene, Troutman Sanders, Atlanta, for Appellant.
Edmund Waller, Gainesville, for Appellee.
ELDRIDGE, Judge.
On August 30, 1993, Western Pacific Mutual Insurance Company ("Western") became the insurer for the limited home warranty given to John L. and Mary S. Davies on the purchase that day of their newly constructed house. Under the first two years of such limited warranty, the warranty was given by the builder, and in years three through ten, Western was liable on the limited warranty. On December 4, 1995, outside the two-year warranty period, the Davies discovered a termite infestation and subsequently discovered trapped moisture in the walls and extensive termite damage. A claim was made against Western, which it denied because the damage was not to major structural members under the limited warranty and was caused by termites, which it contended were excluded under a warranty exclusion. The Davies filed suit, which was timely answered and filed a motion for summary judgment. The trial court denied Western's motion for summary judgment; on de novo consideration, we affirm.
1. Western contends that the trial court erred in denying the motion for summary judgment, because the limited warranty does not cover and specifically excludes the Davies' claim.
Western contends that to come within its limited warranty the major structural defect must: 1. cause physical damage to one or more of the following specified load-bearing components of the home; 2. cause the failure of the specific major structural components; *366 and 3. affect its load-bearing function to the degree that it materially affects the physical safety of the occupants of the home. The structural members listed as load-bearing components of the home are: (i) roof framing members (rafters and trusses); (ii) floor framing members (joists and trusses); (iii) bearing walls; (iv) columns; (v) lintels (other than lintels supporting veneers); (vi) girders; (vii) load-bearing beams; and (viii) foundation systems and footings.
In Georgia, an insurer may fix the terms of its policy as it wishes, insuring against certain risks and excluding others, provided the terms are not contrary to law. Where an insurer grants coverage to an insured, any exclusions from that coverage must be defined clearly and distinctly. Insurance in Georgia is a matter of contract and the parties to the contract of insurance are bound by its plain and unambiguous terms. However, if a provision of an insurance contract is susceptible of two or more constructions, even when the multiple constructions are all logical and reasonable, it is ambiguous, and the statutory rules of contract construction will be applied. Pursuant to the rule of construction set forth at OCGA § 13-2-2(5), the contract will be construed strictly against the insurer/drafter and in favor of the insured.
(Citations omitted.) Hurst v. Grange Mut. Cas. Co., 266 Ga. 712, 716(4), 470 S.E.2d 659 (1996); accord Peachtree Cas. Ins. Co. v. Kim, 236 Ga.App. 689, 690, 512 S.E.2d 46 (1999).
The record indicates that there exists a jury question under warranty condition one, whether or not major load-bearing components were defective. The Davies testified that there were problems with water and moisture both inside the structure and within the walls. The Davies' expert's inspection revealed "significant and extensive structural damage due to wood destroying insect activity and moisture" and trapped moisture in the walls. "Extensive repairs are needed to sill plates, band boards and floor joists behind the garage below the master bathroom." "None of the foundation sill plates along the perimeter of the crawl space appears to be pressure treated and there was no moisture barrier between the sill plates and the foundation as required by the Building Code. (Ref.1706.1)." "The sill plates are not properly anchored to the foundation as required by the Building Code. (Ref.1706.1)."" There are inadequate number of nails in the ledger strip (the wood strip attached to the beam upon which the floor joists rest)." "There is some improper notching of the floor joists below the master bathroom." "Framing at the exterior deck is substandard." "The deck is not bolted to the house." The front of the house was covered with artificial or synthetic stucco and foam, which is called an Exterior Insulating and Finish System ("EIFS") and which, if not properly installed, causes the entry, absorption, and retention of moisture within the exterior walls. The lack of pressure-treated lumber, water leaking in, and moisture trapped in the EIFS led to the termite infestation, which was an indirect cause and concurrent cause of damage. Clearly, the defects found above create a jury question as to whether, within the definition of load-bearing components, such defects come within warranty condition one, and summary judgment was properly denied.
The contract of limited warranty is ambiguous as to the meaning of "causing the failure" in the second warranty condition, because the term "failure" is not defined within the agreement. It can mean partial, total, or imminent failure. To come within the limited warranty period means that the failure advanced from a state undetectable by the builder and building inspector to a detectable state by an inspector and homeowner. Failure could mean gradual failure or sudden failure, which would make the exclusion ambiguous.[1] Failure may also mean structural members that were unsuitable for the intended use from the inception *367 of installation, because such structural member failed to meet the Building Code and failed to be suitable for such use in the industry for the purpose for which the builder used such noncode building materials. Finally, as urged by Western, failure could mean a total or near total inability to carry the intended load any longer without risk of injury to the occupants within ten years of construction. Such total failure of a major structural member as urged by Western would be less than a collapse, because Western used failure instead of collapse in the warranty. "Collapse" has been defined as: "a complete change in a structure, where the building loses its distinctive character as a building and when the substantial integrity of the building has been damaged to such extent that it has been materially impaired and rendered uninhabitable." (Citations and punctuation omitted.) Nationwide, etc., Ins. Co. v. Tomlin, 181 Ga.App. 413, 415(1), 352 S.E.2d 612 (1986) (physical precedent only). "[W]hen "collapse" is not otherwise defined in an insurance policy, it shall be deemed as having occurred when there is a reasonably detectable serious impairment of structural integrity." Id. at 415, 352 S.E.2d 612. "[A] condition may amount to collapse where the structure's integrity is seriously impaired and collapse is imminent." Stagl v. Assurance Co. of America, 245 Ga.App. 8, 10(2), 539 S.E.2d 173 (2000). Thus, a failure means a structure in some physical condition less than collapse.
"Unless otherwise defined in the contract, terms in an insurance policy are given their ordinary and customary meaning." Stagl v. Assurance Co. of America, supra at 10(1), 539 S.E.2d 173. Thus, according to Webster's New World Dictionary, Second College Edition, "failure" means "1. the act, state, or fact of failing; specif., a) a falling short b) a losing power or strength c) a breakdown in operation or function d) neglect or omission e) a not succeeding in doing or becoming." Thus, "failure" can be the use of a major structural material that is unsuited for the purpose, i.e., "falling short," or "not succeeding in doing or becoming," or the deterioration of a major structural member that has "lost power or strength." In construing a contract of insurance to ascertain the intent of the parties, the court should give a term or phrase in the contract its ordinary meaning or common signification as defined by dictionaries, because they supply the plain, ordinary, and popular sense unless the words are terms of art. OCGA § 13-2-2(2); State Farm Fire etc. Co. v. American Hardware Mut. Ins. Co., 224 Ga.App. 789, 792(3), 482 S.E.2d 714 (1997); Henderson v. Henderson, 152 Ga.App. 846, 847(1), 264 S.E.2d 299 (1979).
The third warranty condition is also vague and ambiguous as to when the risk to physical safety occurs. Thus, "materially affects the physical safety of the occupants of the home" is vague and ambiguous. If the major structural member in one area of the house has reached such degree of failure, then all other major structural defects, which have not reached such failure, have such condition satisfied; this is the most liberal construction. Western argues that the failure must be so advanced that the occupant is placed in imminent risk of injury. Since any risk to human life or health would place the "physical safety of the occupants" at risk, then it is not necessary that the major structural member reach that condition of failure that an imminent risk to health or injury to the occupants exists, but such condition would be satisfied when any part of the house's structural member poses a risk to health or injury. "When two provisions of an insurance contract conflict or are repugnant to each other, the provision most favorable to the insured shall apply." Home Ins. Co. v. Sunrise Carpet Indus., 229 Ga.App. 268, 271(1), 493 S.E.2d 641 (1997); accord Cole v. Life Ins. Co. of Ga., 236 Ga.App. 229, 230, 511 S.E.2d 596 (1999). Thus, to require an insured to place his or his family's life, health, or body at imminent risk is repugnant to a contract of warranty. Home Ins. Co. v. Sunrise Carpet Indus., supra at 271, 511 S.E.2d 596. In this case, the deck is not anchored to the house, properly framed, and needed additional vertical supports, which placed any occupant of the house at risk, satisfying this condition as to all major structural defects.
Western contends that Section B.2.f excludes coverage for "loss or damage caused *368 to the home ... directly or indirectly by insects." The Davies contend that their loss came from the inception of the construction of the house from the improper and inappropriate use of EIFS and wood major structural members that were inappropriate, i.e., not pressure treated, because both building materials caused moisture to enter and to be trapped by the moisture absorbing character of the insulating materials, EIFS. In turn, the moisture caused damage both directly by deterioration or rotting and indirectly by attracting termites; the untreated wood in major structural members was subject to damage and destruction by the termites as well as by rot.
Here, the term "loss or damage caused to the home ... indirectly by insects" is vague and ambiguous, because it is urged by Western that any concurrent proximate cause of damage or loss to the house by insects will also exclude all other causes of damages, i.e., moisture. An alternative reasonable meaning is that materials such as EIFS improperly installed and untreated wood in major structural members that absorb and retain moisture act as a primary defect from the inception that leads to and aggravates termite infestation, which is the indirect cause of damage. Without termite infestation, the leaking, absorption, and retention of moisture from the EIFS would, over the course of the warranty period, independently cause damage and deterioration of the major structural members absent any termite damage. Thus, moisture and termites could be found to be the concurrent proximate cause of damage to the house.
This limited warranty attempts to exclude from coverage four major problem areas of new home construction defects: 1. defective compressed or artificial siding; 2. defective artificial stucco or the negligent installation of it;[2] 3. defective plastic piping; and 4. termite infestation caused or aggravated by these other defects.[3] As a consequence of such exclusions and conditions, even major structural member defects are drastically limited by such conditions.[4]
When a contract term may be subject to reasonable alternative meanings, such term is ambiguous, requiring the trial court to apply the rules of contract construction; ambiguity exists when a contract term or condition is indistinct, uncertain of meaning or expression, and duplicitous. Taylor v. Estes, 85 Ga.App. 716, 718(1), 70 S.E.2d 82 (1952). Stated differently, "a word or phrase is ambiguous only when it is of uncertain meaning, and may be fairly understood in more ways than one. An ambiguity, then, involves a choice between two or more constructions of the contract." (Citations and punctuation omitted.) Burden v. Thomas, 104 Ga.App. 300, 302, 121 S.E.2d 684 (1961).
In applying the rules of construction to an insurance contract, "the test is not what the insurer intended its words to mean, but rather what a reasonable person *369 in the insured's position would understand them to mean." Gulf Ins. Co. v. Mathis, 183 Ga.App. 323, 324, 358 S.E.2d 850 (1987). "[E]xclusions to [an insurance policy] require a narrow construction on the theory that the insurer, having affirmatively expressed coverage through broad promises, assumes a duty to define any limitations on that coverage in clear and explicit terms." (Citations and punctuation omitted.) Alley v. Great American Ins. Co., 160 Ga.App. 597, 600, 287 S.E.2d 613 (1981). When the language of an insurance contract is ambiguous and subject to more than one reasonable construction, the policy must be construed in the light most favorable to the insured, which provides him with coverage. Claussen v. Aetna Cas. etc. Co., supra at 334(1), 380 S.E.2d 686; Alley v. Great American Ins. Co., supra at 600, 287 S.E.2d 613. Thus, an exclusion sought to be invoked by the insurer will be liberally construed in favor of the insured and strictly construed against the insurer when it is not clear and unequivocal, as in this case. First Ga. Ins. Co. v. Goodrum, 187 Ga.App. 314, 315, 370 S.E.2d 162 (1988).
The intent of the parties is that a contract of insurance or warranty is to indemnify the insured from loss for a financial consideration with reasonable exclusions as a home construction warranty.
If a policy of insurance is so drawn as to require an interpretation, and is fairly susceptible of two different constructions, the one will be adopted most favorable to the insured. Policies of insurance will be liberally construed in favor of the object to be accomplished, and conditions and provisions therein will be strictly construed against the insurer, as they are issued upon printed forms, prepared by experts at the insurer's instance, in the preparation of which the insured has no voice.[5]
Davis v. United American Life Ins. Co., 215 Ga. 521, 527(2), 111 S.E.2d 488 (1959); accord First Ga. Ins. Co. v. Goodrum, supra at 315, 370 S.E.2d 162. Thus, a contract or warranty that is worded to exclude virtually all risk of loss or that fails to provide protection from loss would cease to be a contract of insurance or warranty.[6] Thus, this ambiguous limited warranty must be construed liberally in favor of the homeowner, because the meaning of the insurance contract must be determined "from a consideration of all the evidence, just what the purpose, intention and design of the parties were." (Punctuation omitted.) Taylor v. Estes, supra at 718, 70 S.E.2d 82. "[I]nsurance contracts are to be read in accordance with the reasonable expectations of the insured where possible." Home Ins. Co. v. Sunrise Carpet Indus., supra at 271(1), 493 S.E.2d 641.
Whether or not there has been a "failure of specific major structural component," whether such failure "affects its load-bearing function to the degree that it materially affects the physical safety of the occupants of the home," when the "physical safety of occupants of the house" arises within the meaning of the limited warranty, and whether moisture was a concurrent proximate cause of damage present factual questions for jury determination.
2. Western contends that the trial court erred in denying its motion for summary judgment, because the trial court failed to use a construction of the warranty that upholds the warranty as a whole and in every part. This Division is controlled by Division 1.
Judgment affirmed.
RUFFIN, P.J., and ADAMS, J., concur.
NOTES
[1]  These cases are cited to demonstrate how the time within which a condition may arise can be ambiguous. The sudden accidental pollution by release of chemicals caused the pollution insurance exclusion to be ambiguous. Claussen v. Aetna Cas. etc. Co., 259 Ga. 333, 334(1), 380 S.E.2d 686 (1989); Kerr-McGee Corp. v. Ga. Cas. etc. Co., 256 Ga.App. 458, 460, 568 S.E.2d 484 (2002) (physical precedent only).
[2]  The following citations are to demonstrate the frequency of moisture problems and to show how long it takes for such moisture problems to cause damage. Suits based upon moisture damage to a new home within one to six years of completion occurred when artificial or synthetic stucco cladding was either defective, improperly used, or negligently installed. Colormatch Exteriors v. Hickey, 275 Ga. 249, 569 S.E.2d 495 (2002) (four years); Clearwater Constr. Co. v. McClung, 261 Ga.App. 789, 790, 584 S.E.2d 61 (2003) (two years); Stancliff v. Brown & Webb Builders, 254 Ga.App. 224, 561 S.E.2d 438 (2002) (less than four years); Gropper v. STO Corp., 250 Ga.App. 820, 552 S.E.2d 118 (2001) (less than four years); Rosenheimer v. Tidal Construction Co., 250 Ga.App. 145, 550 S.E.2d 698 (2001) (five years); Stimson v. George Laycock, Inc., 247 Ga.App. 1, 542 S.E.2d 121 (2000); Mitchell v. Jones, 247 Ga.App. 113, 541 S.E.2d 103 (2000) (barred by four-year statute of limitation), overruled on other grounds Colormatch Exteriors v. Hickey, supra; Smith v. KLS Constr. Co., 247 Ga.App. 493, 544 S.E.2d 197 (2001) (five years); Mitchell v. Contractors Specialty Supply, 247 Ga.App. 628, 544 S.E.2d 533 (2001) (five years); Hall v. Harris, 239 Ga.App. 812, 521 S.E.2d 638 (1999) (less than four years); Dayoub v. Yates-Astro Termite Pest Control Co., 239 Ga.App. 578, 521 S.E.2d 600 (1999) (less than four years); Regency Exec. Plaza etc. v. Wilmock, Inc., 237 Ga.App. 193, 514 S.E.2d 446 (1999) (less than four years).
[3]  Moisture and termite damage caused by use of EIFS. See Dayoub v. Yates-Astro Termite Pest Control Co., supra at 579, 521 S.E.2d 600; Hall v. Harris, supra at 813-815, 521 S.E.2d 638.
[4]  Even under the facts of a fraud cases where major structural defects were concealed, the three conditions as urged by Western could not have been satisfied. Smiley v. S & J Invest., 260 Ga.App. 493, 580 S.E.2d 283 (2003).
[5]  In this case, the Davies had no choice about a home warranty, because the VA mortgage mandated a warranty, and the builder used Western. Contracts of adhesion, where the buyer must take it or leave it by acquiescing to the imposed conditions, are legal in Georgia; however, such standardized contracts are strictly construed against the drafter. See Walton EMC v. Snyder, 226 Ga.App. 673, 678 n. 6, 487 S.E.2d 613 (1997); see also Rossville Fed. Sav. etc. Assn. v. Ins. Co. of North America, 121 Ga.App. 435, 438, 174 S.E.2d 204 (1970).
[6]  To determine the intent of the parties regarding insurance coverage, the four corners of the agreement and the surrounding circumstances must be considered. Progressive Preferred Ins. Co. v. Brown, 261 Ga. 837, 838(1), 413 S.E.2d 430 (1992).
