                           In the

United States Court of Appeals
              For the Seventh Circuit

No. 08-1909

C HARLES JENKINS,
                                             Plaintiff -Appellant,
                               v.

P RICE W ATERHOUSE L ONG T ERM D ISABILITY P LAN,
C ONNECTICUT G ENERAL L IFE INSURANCE C OMPANY, AND
P RICEWATERHOUSECOOPERS LLP,
                                    Defendants-Appellees.


           Appeal from the United States District Court
              for the Southern District of Illinois.
            No. 06 C 603—William D. Stiehl, Judge.



      A RGUED F EBRUARY 23, 2009—D ECIDED M AY 4, 2009




  Before E ASTERBROOK, Chief Judge, and K ANNE and
E VANS, Circuit Judges.
  E VANS, Circuit Judge. In 1989, when he was 27 years old,
Charles Jenkins started working as a “Senior Account
Consultant” for PricewaterhouseCoopers LLP (PwC). His
tenure with the company was cut short four years later
when he ceased working due to HIV. In 1994, he started
receiving long-term disability benefits under a PwC plan
2                                                  No. 08-1909

governed by the Employee Retirement Income Security Act
(ERISA), 29 U.S.C. § 1001 et seq. After making payments for
a decade, PwC had second thoughts. Despite a terminal
illness that kept him sidelined for more than 10 years,
PwC—or, more accurately, the plan administrator, Con-
necticut General Life Insurance Company (CGLIC)—
decided Jenkins could do some work so it cut off his
benefits. Jenkins appeals from the district court’s order
affirming that decision.
  When HIV (the virus that causes AIDS) was first
reported in the United States in the early 1980s, it was
viewed as a death sentence, and a quick one at that. That
was probably an exaggeration, but not a ridiculous one.
See Andrew Sullivan, Fighting the Death Sentence, N.Y.
Times, Nov. 21, 1995, at A21 (discussing the state of
HIV/AIDS treatment and society’s view of the disease in
the early years). Without treatment, a person who is HIV-
positive lives on average only 11 years after infection.
W orld H ealth Organization & UNAIDS, AIDS
Epidemic Update, at 10 (December 2007), available at
http://data.unaids.org/pub/EPISlides/2007/2007_epiupda
te_en.pdf. But new medicines (where available 1 ) have
slashed the death rate and raised the life expectancy of a
diagnosed individual dramatically. “A patient diagnosed
at 20 today can expect to live to nearly 70, research shows.
At 35—the average age of diagnosis in the UK—life
expectancy is over 72.” Jeremy Laurance, New Drugs
Raise Life Expectancy of HIV Sufferers by 13 Years, The



1
    Sub-Saharan Africa being a tragic exception.
No. 08-1909                                                 3

Independent (July 25, 2008). So, while HIV remains a
grave disease—and no cure has yet been found—things
have improved. Jenkins is hopefully benefitting from
these advances.2
  Jenkins tested positive for HIV in 1988, but he didn’t
have serious problems until 1993. By the end of the year,
he was no longer able to work. His symptoms included
extreme fatigue, lower extremity neuropathy (nerve
damage), decreased sensation in his fingers, bilateral
manual dexterity limitations, and other opportunistic
infections including condylomata (genital warts), myositis
(muscle inflammation), and allergic rhinitis (more com-
monly known as a runny nose).
  Jenkins filed a claim under PwC’s Long Term Disability
Plan (LTD plan), which was underwritten and adminis-
tered by CGLIC. He alleged that he met the plan definition


2
   Another long-time victim of HIV was on national display
over the last several weeks. Three decades ago, in a game
universally recognized as having changed the face of college
basketball, the Michigan State Spartans, led by Earvin “Magic”
Johnson, beat Larry Bird and the Sycamores of Indiana State to
win the 1979 NCAA basketball championship. Magic Johnson,
of course, went on to a brilliant professional career with the
Los Angeles Lakers. But in 1991, at the age of 32, he publicly
announced that he had HIV. Yet there he was over the last
several weeks, with his famous smile ablazing, rooting on
the Spartans as they made it into the championship game of
the 2009 NCAA Basketball Tournament. In his post-basketball
life he formed the Magic Johnson Foundation which is
dedicated to combating HIV.
4                                                   No. 08-1909

of “total disability”—inability to perform one’s own
occupation and, later, to perform any occupation within
one’s qualifications 3 —and CGLIC agreed. Beginning in
June 1994, CGLIC paid Jenkins $2,550 per month, or 60
percent of his salary. When the Social Security Admin-
istration awarded benefits 4 on top of that, CGLIC reduced
its monthly payments by an equal amount, meaning the
net pay to Jenkins remained the same. And when the
“total disability” standard shifted in 1999, CGLIC con-
firmed that Jenkins could not work any job for which he
was qualified, and so he continued to receive benefits
without interruption. Thus it went until January 2006,
when Jenkins’s benefits were terminated.


3
  Initially, the plan required Jenkins to show that he was
“unable to perform the essential duties of [his] occupation” due
to sickness or injury. After benefits were paid for five years,
however, Jenkins had to show that he was “unable to perform
the essential duties of any occupation for which [he was] or
m[ight] reasonably [have] become qualified based on his
education, training, or experience.” (Emphasis added.) The
“own occupation, any occupation” model is the norm in LTD
plans. See, e.g.,Tate v. Long Term Disability Plan, 545 F.3d 555,
557 (7th Cir. 2008).
4
  Jenkins mentions, but does not stress, this point in his brief.
And wisely so, as Cleveland v. Policy Management Systems Corp.,
526 U.S. 795 (1999), explains that ERISA and SSA questions
must be analyzed independently. The Social Security system
uses a number of shortcuts (the Grid, the listings) that
private insurers do not. AIDS is a listed impairment, so
Jenkins automatically qualifies for federal benefits. But the
PricewaterhouseCoopers plan does not have any equivalent
rule of automatic qualification.
No. 08-1909                                                5

  For some reason, CGLIC decided to take a second look at
Jenkins’s claim beginning in late 2004. (The record doesn’t
indicate what aroused CGLIC’s suspicions, but one possi-
bility is that CGLIC got wind of the fact that Jenkins went
on a sojourn to London a year earlier, a venture arguably
at odds with his medical limitations.) The medical evidence
up to that point supported Jenkins’s claim. Just before he
stopped work in 1993, Jenkins met with an AIDS specialist,
Dr. Steven M. Pounders, who concluded he suffered from
“significant fatigue and advanced HIV infection” such that
his current job was not sustainable. One month later,
Jenkins’s CD4 T-cell count was measured at just 155 cells
per microliter of blood; anyone with a count lower than
200 is considered to have AIDS by the Centers for Disease
Control and Prevention. Eileen Schneider, et al., Revised
Surveillance Case Definitions for HIV Infection Among Adults,
Adolescents, and Children (December 2008), available at
http://www.cdc.gov/mmwr/preview/mmwrhtml/rr5710a
1.htm?s_cid=rr5710a1_e. Pounders diagnosed Jenkins
with AIDS shortly thereafter—also noting the develop-
ment of anal fissures and increased pain—and determined
that Jenkins was incapable of even minimal sedentary
activity. In fact, Pounders concluded Jenkins would
“never” return to work of any kind. Pounders maintained
this position until he transferred Jenkins’s case to Dr.
David J. Prelutsky, Jenkins’s current treating physician,
in 1997.
  Dr. Prelutsky echoed the prior findings in a disability
form submitted in April of 1997, noting limitations in
standing, walking, climbing, bending, lifting, and psycho-
logical functions. Like Pounders, Prelutsky thought Jenkins
would never return to work—even a trial period was out
6                                              No. 08-1909

of the question. At the time, CGLIC basically agreed. In
a 1999 internal assessment, CGLIC categorized Jenkins’s
situation as a “stable and mature claim” in that his “con-
dition was deteriorating with no chance of im-
provement . . . .”
  Five years later, though, CGLIC began to question that
assessment. (Again, the timing suggests that the
London trip may have been the impetus.) CGLIC asked
Dr. Scott Taylor to look into things and, after reviewing
Jenkins’s file and speaking with Dr. Prelutsky, Taylor
concluded that there was not “adequate clinical informa-
tion or medical documentation” to support the disability
claim. Taylor conceded that Jenkins had a low T-cell count
but emphasized that it was “stable.” Further, Taylor
observed that the “viral load” was “undetectable” as of
December 2003, and he discounted Jenkins’s complaints
of fatigue and poor concentration for lack of objective
evidence.
  For the time being, nevertheless, CGLIC continued to
pay Jenkins his benefits. That wouldn’t last long. In
January 2005, CGLIC had Dr. Barry Kern do an addi-
tional review. Like Taylor, Kern did not meet with Jenkins,
but rather reviewed his medical records and spoke with
Dr. Prelutsky. Kern observed that, although Jenkins’s
weight and T-cell count had fluctuated considerably
over the years, he always weighed over 200 pounds and
his T-cell count had stabilized “at about 100.” Dr. Kern
concluded, “From a functional perspective, the HIV
would not prevent [Jenkins] from performing full time
light duty or sedentary work.”
No. 08-1909                                                   7

  The next step was an independent medical examination
(IME) performed by Dr. Karen Shockley.5 Dr. Shockley
met with Jenkins for an IME in June 2005. Jenkins de-
scribed his medical history, explaining that in addition
to fatigue and rectal pain, he suffered over the years from
chronic bronchitis, sinus infections, and nausea. But in
2003, he reported, his condition improved with new
medication: his T-cell count went up; his viral count down.
Therefore, at the time of the IME, Jenkins described his
condition as “stable.” That didn’t mean he was a picture
of health. Jenkins said he couldn’t predict his energy
level from day to day; he usually struggled through one
to two hours of nausea in the morning; one-third of the
time he could only manage sitting on the couch all day;
and only on “good days” could he tackle something like
shopping for groceries. On the other hand, Jenkins told



5
   We mean no disrespect to Dr. Shockley—the record gives us
no reason to look behind her findings—but we don’t want the
phrase “independent medical examination” to pass without a
comment. IMEs are designed to turn a spotlight on claims
that are exaggerated or downright fraudulent. They are adver-
tised as, and often passed off as, completely neutral examina-
tions by disinterested medical professionals. But that is not
always the case, especially when the professional’s bill is paid
by an insurance company (or a self-insured employer) with an
interest in receiving a report that minimizes, or discounts, a
disability claim. How much an IME professional is paid, and
how often he or she is used, are certainly important consider-
ations that bear on what weight should be attached to their
reports.
8                                               No. 08-1909

Dr. Shockley he could probably work an eight-hour day,
just not on a regular basis.
  After a physical examination, Dr. Shockley diagnosed
Jenkins with “moderately advanced” AIDS, recurrent
sinusitis, recurrent bronchitis, hyperlipidemia, and degen-
erative joint disease. But in line with Jenkins’s own view
of things, Shockley suggested that he “could perform
sedentary work for an 8-hour work day.” Shockley
doubted whether he could do this “without frequent . . .
breaks or . . . absences,” but she concluded that he was
at least fit to attempt full-time employment.6
  Dr. Prelutsky disagreed. He thought Shockley overesti-
mated Jenkins’s abilities, in part because she ignored the
possibility of another affliction flowing from his compro-
mised immune system—myositis, or inflammation of
the muscles. Prelutsky wrote:
    I agree with Dr. Shockley that [it] is uncertain if the
    patient can perform [full time] sedentary work for
    40 hours per week without frequent work breaks or
    work absences. In fact, it is more than uncertain, it is
    without a doubt. Also, Dr. Shockley did not address
    the patient’s other activity-limiting illness, his
    myositis. Just because we do not have a diagnosis per
    a muscle biopsy, does not mean that the patient does
    not have myositis, which . . . is characterized by
    muscle pain and weakness. I agree that his malaise


6
  Physical Therapist Kathleen Schmidt went even further after
performing a Functional Capacity Evaluation (FCE). In her
opinion, Jenkins could work 40-hour weeks at a “medium”
range of exertion.
No. 08-1909                                                  9

    and fatigue cannot be objectively verified, however,
    his elevated muscle enzymes certainly go along with
    the diagnosis of myositis.
In light of all this, Dr. Prelutsky stood by his opinion “that
Mr. Jenkins could not perform a full-time sedentary
occupation.”
  But at this point Dr. Prelutsky was in the minority. A
rehabilitation specialist identified several positions that
met Jenkins’s health limitations and qualifications, and a
final review by Dr. Kern sealed the deal. On January 3,
2006, Dr. Kern certified that Jenkins’s condition remained
stable. Given all the medical records—and the fact that
myositis had since been ruled out by another doctor—Kern
concluded there was nothing preventing Jenkins from
performing sedentary work. CGLIC abided by that
opinion and terminated benefits at the end of the month.
  Jenkins filed an internal appeal in April, enlisting the
support of family and friends 7 who testified to his weak-
ened condition. Dr. Prelutsky remained an ally, too,
opining once again that Jenkins was not fit to work. But
CGLIC had made up its mind; the appeal was denied.
  Jenkins followed up with this lawsuit under ERISA
§ 502(a)(1)(B), 29 U.S.C. § 1132(a)(1)(B), alleging that his
benefits were wrongfully terminated. The parties filed
cross-motions for summary judgment, and the district



7
  One long-time friend, Dan Kasten of Dallas, explained that he
accompanied Jenkins on the trip to London. He wrote that
Jenkins spent a lot of his time there in bed.
10                                                No. 08-1909

court ruled in favor of the defendants. Jenkins now asks
us to overturn that ruling.
  We review the district court’s ruling de novo, which
allows us to analyze the plan administrator’s determina-
tion directly. See Speciale v. Blue Cross & Blue Shield Ass’n,
538 F.3d 615, 621-24 (7th Cir. 2008). Where, as here, the
ERISA plan instills the administrator with discretion to
determine who is eligible for benefits, we review its
decision under the arbitrary and capricious standard.
Firestone Tire & Rubber Co. v. Bruch, 489 U.S. 101, 115 (1989);
Tate, 545 F.3d at 559. This standard of review is highly
deferential; we only look to ensure that CGLIC’s decision
has “rational support in the record.” Davis v. Unum Life
Ins. Co. of Am., 444 F.3d 569, 576 (7th Cir. 2006). This
doesn’t make us a rubber stamp, but it does mean that we
cannot reverse course unless a decision is “downright
unreasonable.” Id. In conducting this review, we remain
cognizant of the conflict of interest that exists when the
administrator has both the discretionary authority to
determine eligibility for benefits and the obligation to pay
benefits when due. Metropolitan Life Ins. Co. v. Glenn, ___
U.S. ___, 128 S. Ct. 2343, 2346 (2008). In such cases, like
the one we have here, the standard of review remains the
same, but the conflict of interest is “weighed as a factor
in determining whether there is an abuse of discretion.”
Id. at 2350 (internal quotation marks omitted).8


8
  Nit-pickers might argue that there is a distinction between
the arbitrary and capricious standard of review and testing
for an abuse of discretion. However, as we noted in Fritcher v.
                                                 (continued...)
No. 08-1909                                                    11

   Measured against this standard of review, Jenkins’s
appeal stands little chance. We emphasize that the
question isn’t whether we would have terminated Jenkins’s
benefits, but whether CGLIC’s decision to do so finds
“rational support in the record.” It surely does. No
fewer than four health professionals concluded that
Jenkins could at least attempt full-time sedentary em-
ployment. That view may not have been unani-
mous—Pounders and Prelutsky obviously disagreed—but
it was popular. More importantly, it was supported by
medical evidence. Jenkins’s T-cell count had stabilized, his
viral load had diminished, he was not wasting away, and,
by his own admission, there were at least some days
when he could work a full eight hours.9 Against this


8
   (...continued)
Health Care Service Corp., 301 F.3d 811 (7th Cir. 2002), “this
appears to be a distinction without a difference.” Id. at 816 n.4
(citing Ladd v. ITT Corp., 148 F.3d 753, 754 (7th Cir. 1998), Ross
v. Indiana State Teacher’s Ass’n Ins. Trust, 159 F.3d 1001, 1009
(7th Cir. 1998), and Gallo v. Amoco Corp., 102 F.3d 918, 921 (7th
Cir. 1996)). They are “different ways of saying the same
thing.” Ladd, 148 F.3d at 754. Because our cases tend to use
the language of the arbitrary and capricious standard, we
use that terminology here.
9
  We don’t mean to oversimplify or trivialize Jenkins’s disease.
AIDS is a scourge, and a complicated one at that. For instance,
there is question about the significance of T-cell and viral-
burden figures, particularly when pharmaceuticals are in the
equation. See, e.g., Elinor Burkett, The Gravest Show on Earth:
America in the Age of AIDS, at xv (Picador 1996) (“Scientists
                                                  (continued...)
12                                                No. 08-1909

backdrop, CGLIC’s determination simply can’t be
branded as arbitrary and capricious. That’s not to say the
evidence compelled that decision, just that it permitted it.
And this is not the kind of case where the conflict-of-
interest factor plays an important role. In Glenn, the
Supreme Court said the presence of a conflict will “act as
a tiebreaker when the other factors are closely balanced.”
Glenn, 128 S. Ct. at 2351. When the case is borderline, in
other words, the inherent conflict of interest that exists
in so many of these situations can push it over the
edge—towards a finding of capriciousness. See Champion
v. Black & Decker (U.S.) Inc., 550 F.3d 353, 362 (4th Cir.
2008). This is not one of those borderline cases.
  Nevertheless, Jenkins suggests that it is impossible to
reconcile the initial determination of disability with the
later decision that he could attempt full-time sedentary
employment. At best, Jenkins argues, the evidence
showed that his condition was stable. If that condition
was grave enough to warrant disability in 1994, why
wasn’t it sufficient in 2006?




9
  (...continued)
have become increasingly skeptical about the value of drug-
induced increases in T cells, since a number of studies have
suggested that while the natural level of T cells are good
predictors of the progress of AIDS, drug-provoked increases
to do not correlate to longer life.”). Fortunately, we need not
understand every detail about AIDS or how it has affected
Jenkins’s life. We simply have to discern whether CGLIC’s
conclusion was rational.
No. 08-1909                                                   13

  But Jenkins fails to recognize what CGLIC (and the
general population, it seems) thought HIV and AIDS
meant in the early 1990s. That impression was that HIV
(and certainly AIDS) brought rapid death. Thankfully, the
prognosis has changed—in large measure due to new
drugs—both for Jenkins and countless others. It was not
“downright unreasonable” for CGLIC to shift its position
along with that change when the medical evidence sup-
ported it.
     The judgment of the district court is A FFIRMED.1 0




10
  We also affirm the decision to grant summary judgment in
favor of PwC itself. The whole time Jenkins received disability
benefits from CGLIC, he remained an “employee” of PwC,
which provided access to certain additional benefits (like health
and life insurance). However, PwC’s leave of absence policy
provided that once Jenkins’s disability benefits stopped, he
could only remain on leave for an additional six months before
his employment (and the benefits that went along with it)
terminated. When Jenkins failed to return to work six months
after CGLIC’s decision, PwC eliminated Jenkins’s employ-
ment and extinguished these other benefits. Whatever claim
Jenkins may have had against PwC, he admits that it is moot
given his loss under the LTD plan. We agree.



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