           IN THE COMMONWEALTH COURT OF PENNSYLVANIA

Tangela Renee Alexander,                      :
                       Petitioner             :
                                              :
                v.                            :   No. 1220 C.D. 2015
                                              :   Submitted: November 25, 2015
Unemployment Compensation                     :
Board of Review,                              :
                    Respondent                :

BEFORE:         HONORABLE ROBERT SIMPSON, Judge
                HONORABLE ANNE E. COVEY, Judge
                HONORABLE ROCHELLE S. FRIEDMAN, Senior Judge

OPINION NOT REPORTED

MEMORANDUM OPINION
BY JUDGE SIMPSON                              FILED: January 13, 2016

                In this appeal, Tangela Renee Alexander (Claimant), representing
herself, asks whether the Unemployment Compensation Board of Review (Board)
erred in determining she was ineligible for unemployment compensation (UC)
benefits under Section 402(e) of the Unemployment Compensation Law (Law)1
(relating to willful misconduct). Claimant contends the Board’s determination of
willful misconduct is erroneous and is not supported by substantial evidence.
Upon review, we affirm.


                Claimant worked for Walmart (Employer) as a full-time checkout
supervisor from April 2010 until her last day of work on March 6, 2015. After her



       1
           Act of December 5, 1936, Second Ex. Sess., P.L. (1937) 2897, as amended, 43 P.S.
§802(e).
separation from employment, Claimant applied for UC benefits, which a local
service center granted. Employer appealed, and a referee held a hearing.


             At the hearing, the referee heard testimony and received evidence
from Claimant and William C. Stickley, Jr., Employer’s asset protection employee
(Employer’s Witness). Based on the evidence presented, the referee determined
Claimant committed willful misconduct by misappropriating Employer’s funds.
The referee concluded Claimant was ineligible for UC benefits under Section
402(e) of the Law. Claimant appealed.


             The Board, based on the record created at the referee’s hearing, found
the following facts. Employer maintains a policy prohibiting the misappropriation
of company property. A violation of this policy is cause for immediate discharge.
Claimant was aware of Employer’s policy. Bd. Op., 6/26/15, Findings of Fact
(F.F.) Nos. 2-3.


             Employer suspected that Claimant misappropriated funds from gift
cards, and it conducted an investigation. The investigation revealed Claimant
fraudulently activated store gift cards and then used the cards for personal
purchases. Claimant herself admitted she loaded money onto the gift cards for her
personal use. She defended that her supervisor gave her permission to load and use
the gift cards in this manner. F.F. Nos. 4-7.




                                          2
              On     March      6,   2015,     Employer       discharged     Claimant      for
misappropriating company property.           Employer also discharged the supervisor
involved. F.F. Nos. 7-8.


              Ultimately, the Board concluded Claimant misappropriated funds for
her personal use in violation of Employer’s policy. Her defense that she acted with
the authorization of her supervisor did not provide good cause for theft. Thus, the
Board determined Claimant was ineligible for benefits under Section 402(e) of the
Law. Claimant’s petition for review to this Court followed.


              On appeal,2 Claimant argues the Board’s determination of willful
misconduct is erroneous and is not supported by substantial evidence. According
to Claimant, Employer routinely gave monetary donations and gift cards to
Claimant over the course of her employment, not just during the investigation
period. Claimant contends she used the gift cards for charitable organizations with
her supervisor’s knowledge and permission. Claimant asserts she did not know the
gift cards were not to be used in this manner.


              Section 402(e) of the Law provides, “[a]n employe shall be ineligible
for compensation for any week … [i]n which [her] unemployment is due to [her]
discharge … from work for willful misconduct connected with [her] work ….” 43
P.S. §802(e). “[W]illful misconduct is defined by the courts as: (1) wanton and

       2
         Our review is limited to determining whether necessary findings of fact were supported
by substantial evidence, whether errors of law were committed, or whether constitutional rights
were violated. Johns v. Unemployment Comp. Bd. of Review, 87 A.3d 1006 (Pa. Cmwlth.),
appeal denied, 97 A.3d 746 (Pa. 2014).



                                              3
willful disregard of an employer's interests; (2) deliberate violation of rules; (3)
disregard of the standards of behavior which an employer can rightfully expect
from an employee; or, (4) negligence showing an intentional disregard of the
employer's interests or the employee's duties and obligations.”              Johns v.
Unemployment Comp. Bd. of Review, 87 A.3d 1006, 1009 (Pa. Cmwlth.), appeal
denied, 97 A.3d 746 (Pa. 2014) (citing Grieb v. Unemployment Comp. Bd. of
Review, 827 A.2d 422 (Pa. 2002)).


             The employer bears the initial burden of proving a claimant engaged
in willful misconduct. Id. When asserting a discharge based on a violation of a
work rule, an employer must establish the existence of the rule, the reasonableness
of the rule, the claimant’s knowledge of the rule, and its violation. Id. (citing
Ductmate Indus., Inc. v. Unemployment Comp. Bd. of Review, 949 A.2d 338 (Pa.
Cmwlth. 2008)).


             However, where the conduct at issue is so inimical to the employer’s
best interest that discharge is the natural result, an established rule is not required
for a finding of willful misconduct. Matthews v. Unemployment Comp. Bd. of
Review, 86 A.3d 322 (Pa. Cmwlth.), appeal denied, 97 A.3d 746 (Pa. 2014) (citing
Biggs v. Unemployment Comp. Bd. of Review, 443 A.2d 1204 (Pa. Cmwlth.
1982)). An employee’s theft from an employer is a clear example of the type of
intentional and substantial disregard of the employer's interest, which is
disqualifying under Section 402(e) of the Law. On Line Inc. v. Unemployment
Comp. Bd. of Review, 941 A.2d 786 (Pa. Cmwlth. 2008). Even one isolated




                                          4
instance of theft may be sufficient to constitute willful misconduct. Pedersen v.
Unemployment Comp. Bd. of Review, 459 A.2d 869, 872 (Pa. Cmwlth. 1983).


             Once an employer meets its burden, the burden shifts to the employee
to prove good cause for her actions. Johns. An employee establishes good cause
where her actions are justified or reasonable under the circumstances. Docherty v.
Unemployment Comp. Bd. of Review, 898 A.2d 1205 (Pa. Cmwlth. 2006).


             Further, in UC cases, the Board is the ultimate fact-finder and is
empowered to resolve all issues of witness credibility, conflicting evidence and
evidentiary weight.    Ductmate.    It is irrelevant whether the record contains
evidence that would support findings other than those made by the Board; the
proper inquiry is whether the evidence supports the findings actually made. Id.
Additionally, the party prevailing below is entitled to the benefit of all reasonable
inferences drawn from the evidence. Id.


             With regard to Claimant’s substantial evidence claim, Claimant does
not specifically challenge any of the Board’s factual findings in her petition for
review or in her statement of questions involved or otherwise develop the issue in
her brief. Where a claimant does not challenge any specific findings of fact, the
Board’s findings are conclusive on appeal. Campbell v. Unemployment Comp.
Bd. of Review, 694 A.2d 1167 (Pa. Cmwlth. 1997).


             Notwithstanding, the Board’s relevant findings that Claimant
misappropriated Employer’s funds in violation of its asset protection policy are



                                          5
amply supported by substantial evidence in the record.        Employer’s Witness
testified when a customer signs up for a new membership with Sam’s Club, the
customer is eligible to receive up to a $25 gift card. Certified Record (C.R.), Item
No. 10, Referee’s Hr’g, Notes of Testimony (N.T.), 5/4/15, at 4. A promotional
code is used to load a gift card with the money. Id. Employer’s Witness testified
Claimant activated a large number of gift cards using the promotional code. Id. at
5. She used the gift cards to upgrade members, with or without their knowledge of
the upgraded membership, and then she used the remaining balance to purchase
products for herself. Id. at 4, 7. Employer’s Witness further testified Claimant
was observed cashing out the remaining balance on gift cards, after they were used
for the membership upgrade, and keeping the money. Id. at 4. In total, Claimant
loaded 1,413 gift cards, whose value equaled $35,325, from December 2014 until
March 2015. Id. at 5, 9; C.R., Item No. 6, Ex. 8.


            Claimant testified she was aware of Employer’s asset protection
policy. N.T. at 9. Significantly, Claimant admitted she used some of the gift cards
for personal purchases, as well as to help her household and her parents. Id. at 12;
C.R., Item No. 6, Ex. 9. In her written statement to Employer, Claimant confessed:

            I did it and I will accept what is to come. I do know right from
            wrong [and] I knew that reports, cameras, [and] information [do
            not] lie. At a weak [and] stressful moment in my life, I fell into
            the hands of greed, but it wasn’t for myself, it was to benefit
            others in my life.

C.R., Item No. 6, Ex. 9. As a result of her actions, Claimant was arrested at the
store and charged.    N.T. at 6-7, 8.    Upon review, the Board’s findings that




                                         6
Claimant misappropriated company property for personal use in violation of its
policy are supported by substantial evidence.


              Turning to Claimant’s argument that the Board erred in determining
Claimant was ineligible for UC benefits, the uncontested facts support
disqualification for willful misconduct.          Claimant violated Employer’s policy
prohibiting the misappropriation of company property. Even if Employer did not
have such a policy in place, Claimant’s acts of misappropriating store gift cards for
personal use amounted to theft and constituted a complete disregard of Employer’s
interests and the standards of behavior it could rightfully expect from an employee.
See On Line Inc.; Pedersen.


              Contrary to Claimant’s assertions, she did not prove good cause for
her actions. Claimant asserted she acted with her supervisor’s permission. N.T. at
10, 12. However, Claimant knew about Employer’s asset protection policy. Id. at
9. She also knew her conduct was wrong.3 See C.R., Item No. 6, Ex. 9.


              To the extent Claimant attempts to argue her actions did not constitute
willful misconduct because she used the gift cards to purchase items for charitable
organizations, this argument is unavailing. Claimant admitted using some of the
gift cards for personal use. N.T. at 12; see C.R., Item No. 6, Ex. 9. The fact that
Claimant may have used some of the misappropriated funds for charitable purposes



       3
          In her brief, Claimant asserts her last general manager, upon learning of the scheme,
told her the entire process was fraudulent. Pet’r’s Br. at 11.



                                              7
did not negate the wrongdoing. Her misappropriation of Employer’s property
amounted to disqualifying theft.


            Finally, insofar as Claimant challenges the referee’s refusal to admit
Claimant’s exhibit (marked as Ex. C1) into evidence, this argument also fails. The
proffered exhibit is a letter, dated March 18, 2015, from a church thanking
Employer for donations in the form of gift cards over the last three years. C.R.,
Item No. 10, Ex. C1. The referee did not accept the letter as evidence because it
did not list the days or amounts or any specifics regarding the donations made.
N.T. at 12. Even if admitted, the letter does not prove that Claimant did not
misappropriate funds for her personal use or otherwise provide just cause for her
actions.


            In conclusion, the record contains substantial evidence to support a
termination for willful misconduct. Claimant did not establish good cause for her
actions. Therefore, the Board did not err in determining Claimant was ineligible
for UC benefits under Section 402(e) of the Law.


            Accordingly, we affirm.




                                      ROBERT SIMPSON, Judge




                                        8
       IN THE COMMONWEALTH COURT OF PENNSYLVANIA

Tangela Renee Alexander,              :
                       Petitioner     :
                                      :
           v.                         :   No. 1220 C.D. 2015
                                      :
Unemployment Compensation             :
Board of Review,                      :
                    Respondent        :

                                    ORDER

           AND NOW, this 13th day of January, 2016, the order of the
Unemployment Compensation Board of Review is AFFIRMED.




                                     ROBERT SIMPSON, Judge
