                          This opinion will be unpublished and
                          may not be cited except as provided by
                          Minn. Stat. § 480A.08, subd. 3 (2014).

                               STATE OF MINNESOTA
                               IN COURT OF APPEALS
                                     A16-0619

                                      Sharon Hobbs,
                                         Relator,

                                           vs.

                               The Polishing Touch, Inc.,
                                     Respondent,
                 Department of Employment and Economic Development,
                                     Respondent.

                                Filed December 27, 2016
                                        Affirmed
                                     Stauber, Judge

                  Department of Employment and Economic Development
                                  File No. 34303717-2

Sharon Hobbs, Lakeville, Minnesota (pro se relator)

The Polishing Touch, Inc., Burnsville, Minnesota (respondent employer)

Lee B. Nelson, Department of Employment and Economic Development, St. Paul,
Minnesota (for respondent Department)

         Considered and decided by Stauber, Presiding Judge; Worke, Judge; and Bratvold,

Judge.
                         UNPUBLISHED OPINION

STAUBER, Judge

       Relator challenges an unemployment-law judge’s (ULJ) decision that she is

ineligible to receive unemployment-compensation benefits because she was dismissed

from her job for misconduct. We affirm.

                                          FACTS

       Pro se relator Sharon Hobbs worked for respondent housecleaning service, The

Polishing Touch, Inc., from August 16, 2013, until her dismissal on January 4, 2016.

Rebecca Ann Hardwick is the owner of The Polishing Touch, Inc. At the end of her

employment, Hobbs was a cleaning crew leader and worked 35 hours per week.

Following Hobbs’s dismissal, she applied for unemployment-compensation benefits, and

respondent Minnesota Department of Employment and Economic Development (DEED)

issued an initial determination of eligibility. The Polishing Touch, Inc. appealed, and the

ULJ held an evidentiary hearing before concluding that Hobbs was ineligible to receive

benefits because she was dismissed from her job for misconduct.

       During the evidentiary hearing, Hardwick testified that she kept a log of incidents

of Hobbs’s poor performance as they were reported by clients or discovered during the

company’s quality-control checks. The log was received into evidence, and Hardwick

referred to the log during her testimony. Hardwick listed occasions on which Hobbs

failed to dust properly, left homes in a messy condition, left floors “dirty and hairy,”

failed to properly wash windows, spent insufficient time at homes when clients were

promised a specific number of cleaning hours, did not clean a “filthy” stove top, left a


                                              2
client’s door unlocked, left a list containing home-entry codes at a client’s home, and

other incidents.

       After discovering that Hobbs’s work performance was deficient, Hardwick

testified that she reminded Hobbs to do a good job, asked her several times to slow down,

required her to use a different dusting method, and warned her on several occasions that

if her performance did not improve, she might lose her job. Because of Hobbs, the

company lost a client, received numerous complaints, had to redo jobs or refund clients’

payments, lost an employee because Hobbs rushed her, and, toward the end of Hobbs’s

employment, needed to routinely perform quality-control checks of her work. On cross-

examination, Hardwick admitted that “[s]ome clients loved” Hobbs.

       During her testimony, Hobbs testified that she spent a sufficient amount of time at

each client’s home and that the overall quality of her work was good. She admitted that

she was warned that she might lose her job, but she argued that she generally “went over

and above” in her work.

       Following the hearing, the ULJ made individual findings on Hobbs’s

unsatisfactory performance to support its determination that she was ineligible to receive

unemployment benefits. With regard to Hardwick and Hobbs’s contradictory testimony

about Hobbs’s work performance, the ULJ found that Hardwick’s

              testimony about what occurred was more credible than
              Hobbs’s testimony because Hardwick relied on business
              records that were created contemporaneously with the events
              and were created as business records in the normal course of
              business. Hardwick’s testimony was detailed and logical. It is
              more credible, and therefore more probable that the events



                                             3
              detailed in the findings of fact occurred as described by
              Hardwick.

The ULJ affirmed on reconsideration, and this certiorari appeal followed.

                                      DECISION

       Upon judicial review of a ULJ’s decision, this court may affirm, remand for

further proceedings, or reverse or modify the decision if the relator’s substantial rights

were prejudiced because the conclusion, decision, findings, or inferences are, among

other reasons, unsupported by substantial evidence in the record. Minn.Stat. § 268.105,

subd. 7(d)(5) (2014). Substantial evidence is “(1) such relevant evidence as a reasonable

mind might accept as adequate to support a conclusion; (2) more than a scintilla of

evidence; (3) more than some evidence; (4) more than any evidence; or (5) the evidence

considered in its entirety.” Minn. Ctr. for Envtl. Advocacy v. Minn. Pollution Control

Agency, 644 N.W.2d 457, 466 (Minn. 2002). This court reviews factual findings in the

light most favorable to the decision and defers to the ULJ’s credibility determinations.

Skarhus v. Davanni’s Inc., 721 N.W.2d 340, 344 (Minn. App. 2006).

       Hobbs argues that she should be eligible for unemployment benefits because she

“did the job well,” “the company was a hostile environment,” and she was not warned

about her performance issues before her dismissal. Hobbs did not raise the issue of

whether her work environment was hostile in the administrative proceedings, and this

court will not consider an issue that is raised for the first time on appeal. See Thiele v.

Stich, 425 N.W.2d 580, 582 (Minn. 1988) (stating that generally an appellate court will

not consider matters not argued to or considered by the district court); see also Hentges v.



                                              4
Minn. Bd. of Water & Soil Res., 638 N.W.2d 441, 448 (Minn. App. 2002) (applying

Thiele principles to an administrative appeal), review denied (Minn. Mar. 27, 2002).

Moreover, Hobbs admitted during the evidentiary hearing that she was warned that her

poor performance could lead to her dismissal. At one point, she testified that she was

warned by Hardwick “three times in one day” that she could be dismissed if her

performance did not improve.

       The ULJ’s decision was also supported by the credibility determinations made by

the ULJ. “When the credibility of a witness testifying in a hearing has a significant effect

on the outcome of a decision, the [ULJ] must set out the reason for crediting or

discrediting that testimony.” Minn. Stat. § 268.105, subd. 1a(a) (2016). The ULJ fully

credited Bradwick’s testimony because it was “detailed and logical,” and relied on

records that were prepared in the regular course of business and contemporaneously with

the instances of Hobbs’s poor performance. The ULJ's credibility determinations are

supported by substantial evidence and meet the statutory standard of proof. See Ywswf v.

Teleplan Wireless Servs., Inc., 726 N.W.2d 525, 531-32 (Minn. App. 2007) (noting that a

credibility determination requires more than a mere recitation of the parties’ testimony);

Minn.Stat. § 268.105, subd. 1(b) (2014) (stating that “facts will be determined based on a

preponderance of the evidence”). Giving deference to these credibility determinations,

we affirm the ULJ’s decision that Hobbs was dismissed for misconduct within the

meaning of the unemployment statute.

       Affirmed.




                                             5
