          United States Court of Appeals
                     For the First Circuit

No. 16-1228

    CATHY N. BATES, a/k/a Lynn Cathy Bates, a/k/a Cathy Lynn
                 Nichols; and TIMOTHY J. BATES,

                           Appellants,

                               v.

   CITIMORTGAGE, INC., s/b/m to ABN AMRO Mortgage Group, Inc.;
           and FEDERAL HOME LOAN MORTGAGE CORPORATION,

                           Appellees,

                        VICTOR W. DAHAR,

                            Trustee.


          APPEAL FROM THE UNITED STATES DISTRICT COURT
                FOR THE DISTRICT OF NEW HAMPSHIRE

         [Hon. Steven J. McAuliffe, U.S. District Judge]


                             Before

                  Lynch, Thompson, and Barron,
                         Circuit Judges.


     Terrie Harman, Kristina Cerniauskaite, and Harman Law
Offices, on brief for Appellants.
     Gregory N. Blase, David D. Christensen, and K&L Gates LLP, on
brief for Appellees.


                        December 14, 2016
           THOMPSON, Circuit Judge.         Cathy N. Bates and Timothy J.

Bates (our Appellants, whom we also call the Bateses) went bankrupt

and Appellees foreclosed on their home. At the end of the tax year,

they each received an IRS Form 1099-A in the mail alerting them

that the foreclosure might have tax consequences. The Bateses sued

our Appellees, claiming that the Forms were a coercive attempt to

collect on the mortgage debt--a debt Appellees have no right to

collect because it was discharged during the Bateses' Chapter 7

proceedings. The bankruptcy court and the district court found the

Forms were not objectively coercive attempts to collect a debt. We

agree, and so we affirm.

                                  The Facts

           The Bateses took out a loan from Appellee CitiMortgage,

Inc. s/b/m to ABN AMRO Mortgage Group, Inc. ("CitiMortgage")

secured by a mortgage on their home in Newport, New Hampshire. The

Bateses filed for Chapter 7 bankruptcy in 2008 and their mortgage

debt was discharged in 2009. The Bateses entered into a Loan

Modification Agreement with CitiMortgage after the discharge.

Under   that   Agreement,   the   Bateses     did   not   reaffirm   personal

liability for the mortgage, but they could avoid foreclosure and

stay in their home as long as they continued to make payments to

CitiMortgage. The Bateses eventually stopped making payments,

CitiMortgage foreclosed, and the Bateses moved out in October 2011.




                                    - 2 -
          In January 2012, the Bateses each received an IRS Form

1099-A ("1099-A Form" or "Form") in the mail. According to the

instructions on the back of the Forms, "[c]ertain lenders who

acquire an interest in property that was security for a loan . .

. must provide you with this statement. You may have reportable

income or loss because of such acquisition or abandonment." Both

Forms listed the lender as "Freddie Mac" (also known as Federal

Home   Loan   Mortgage   Corporation,   our   other   Appellee)   "c/o

CitiMortgage." And, as of the time of acquisition, the Forms listed

the "balance of principal outstanding" as $194,624 and the fair

market value of the property as $168,000. Box Five on the Forms

was checked, indicating that "the borrower was personally liable

for the repayment of the debt." The front of the Forms also says

"This is important tax information and is being furnished to the

Internal Revenue Service. If you are required to file a return, a

negligence penalty or other sanction may be imposed on you if

taxable income results from this transaction and the IRS determines

that it has not been reported."

          We pause here to note that a discharged debt can count

as taxable income. 26 U.S.C. § 61(a)(12). But, as Appellees point

out (and the Bateses do not dispute), debt discharged in bankruptcy

proceedings (like the Bateses') and on a qualified principal

residence (like the Bateses') does not. 26 U.S.C. § 108(a)(1)(A),

(E). The Bateses' 1099-A Forms directed them to "Pub. 4681 for


                                - 3 -
information about foreclosures and abandonments." That publication

explains: "Debt canceled in a title 11 bankruptcy case is not

included    in   your     income."    I.R.S.,   Dep't    of   the   Treasury,

Publication 4681:       Canceled Debts, Foreclosures, Repossessions,

and        Abandonments        (for       Individuals)        4       (2011),

https://www.irs.gov/pub/irs-prior/p4681--2011.pdf. The Bateses do

not claim that they owed any taxes as a result of the foreclosure

or the Forms.

            But, the Bateses say the 1099-A Forms reported bad

information. After their bankruptcy, the Bateses were no longer

personally liable for the mortgage debt, so they say Freddie Mac

should not have checked the box showing the opposite.1 Timothy

Bates averred that he called Appellees about his Form and was told

that the debt was not discharged because it was a secured debt.

The Bateses' attorney later sent a letter to Freddie Mac pointing

out that the Bateses' mortgage was discharged in bankruptcy and

demanding the revocation of the 1099-A Forms. The Bateses say they

were terrified they would owe additional income taxes unless they



      1The Bateses also claim that the fair market value of their
home was the price Freddie Mac paid at the foreclosure sale,
$205,237, so Freddie Mac should not have reported the fair market
value as $168,000 on the 1099-A Forms. Appellees dispute the fair
market value of the home. Whatever the home's value, the Bateses
did not make this argument or present any evidence of this fact to
the bankruptcy court, so the argument is waived. Crefisa Inc. v.
Wash. Mut. Bank (In re Colonial Mortg. Bankers Corp.), 186 F.3d
46, 49-50 (1st Cir. 1999).


                                      - 4 -
resolved the matter with Freddie Mac or CitiMortgage. Freddie Mac

did not revoke the Forms and claims they are accurate.

          One other important detail: the Bateses received a pre-

recorded phone call from CitiMortgage on June 11, 2013, requesting

proof of insurance on their old home; insurance was required under

the terms of their former mortgage agreement. The phone call upset

Timothy Bates: "it seemed we would never be free from the debt to

CitiMortgage."

          In May 2013, about one month before receiving the last-

straw phone call from CitiMortgage, the Bateses filed a motion to

reopen their bankruptcy proceedings, then sued CitiMortgage and

Freddie Mac for attempting to collect on the discharged mortgage

debt in violation of the discharge injunction provisions of 11

U.S.C. § 524(a). Following cross-motions for summary judgment, the

bankruptcy court granted the Bateses summary judgment on their

claim that the 2013 phone call violated the discharge injunction,

though it later found the Bateses did not prove any damages on

this claim. The bankruptcy court granted summary judgment for our

Appellees on all of the Bateses' other claims, including their

claim that the 1099-A Forms violated the discharge injunction. The

bankruptcy court found the Forms gave the Bateses "no objective

basis" to believe Appellees were trying to collect the discharged

mortgage debt. The Bateses appealed the bankruptcy court's rulings

on damages and the 1099-A Forms. The district court affirmed both.


                              - 5 -
The Bateses now appeal the bankruptcy court's ruling on the 1099-

A Forms to us.

                            Standard of Review

           Under Federal Rule of Bankruptcy Procedure 7056, as

under Federal Rule of Civil Procedure 56, a motion for summary

judgment "should be granted 'only when no genuine issue of material

fact   exists   and   the   movant   has     successfully   demonstrated   an

entitlement to judgment as a matter of law.'" Hannon v. ABCD

Holdings, LLC (In re Hannon), 839 F.3d 63, 69 (1st Cir. 2016)

(quoting Desmond v. Varrasso (In re Varasso), 37 F.3d 760, 763

(1st Cir. 1994)). We review the bankruptcy court's summary judgment

decision de novo and give no special deference to the district

court's findings. Id.

                            The Bateses' Claim

           The Bateses allege that the 1099-A Forms violated the

discharge injunction provisions of 11 U.S.C. § 524(a), which

prohibit acts to collect, recover, or offset debts discharged in

bankruptcy proceedings. See Canning v. Beneficial Me., Inc. (In re

Canning), 706 F.3d 64, 69 (1st Cir. 2013). To prove a discharge

injunction violation, a debtor must establish that the creditor

"(1) has notice of the debtor's discharge . . . ; (2) intends the

actions which constituted the violation; and (3) acts in a way

that improperly coerces or harasses the debtor." Best v. Nationstar




                                     - 6 -
Mortgage LLC, 540 B.R. 1, 9 (B.A.P. 1st Cir. 2015) (quoting Lumb

v. Cimenian (In re Lumb), 401 B.R. 1, 6 (B.A.P. 1st Cir. 2009)).

              The Bateses and our Appellees only dispute the third

element--whether the 1099-A Forms were an improperly coercive or

harassing attempt to collect on the discharged debt. The Bateses

claim   the    Forms    were    coercive,   especially   because     the   Forms

contained false information. They also claim the bankruptcy court

erred by failing to consider whether the Forms were coercive under

all the circumstances, including Freddie Mac's failure to correct

the Forms and the phone call from CitiMortgage about the insurance

policy on their old home. CitiMortgage and Freddie Mac, of course,

disagree. So do we. We explain.

              We assess whether conduct is improperly coercive or

harassing under an objective standard--the debtor's subjective

feeling of coercion or harassment is not enough. In re Lumb, 401

B.R. at 6; see Pratt v. Gen. Motors Acceptance Corp. (In re Pratt),

462 F.3d 14, 19 (1st Cir. 2006). We have no "specific test" to

determine     whether    a     creditor's   conduct   meets   this   objective

standard, but we consider the facts and circumstances of each case,

including factors such as the "immediateness of any threatened

action and the context in which a statement is made." Diamond v.

Premier Capital, Inc. (In re Diamond), 346 F.3d 224, 227 (1st Cir.

2003); see In re Pratt, 462 F.3d at 20. "[A] creditor violates the

discharge injunction only if it acts to collect or enforce a


                                      - 7 -
prepetition debt; bad acts that do not have a coercive effect on

the debtor do not violate the discharge." In re Lumb, 401 B.R. at

7.

          For example, a debt collector in Best, 540 B.R. at 10-

11, sent a series of letters stating information like the unpaid

loan balance and that failure to pay could result in foreclosure;

the letters included a disclaimer explaining that if the debt had

been   discharged   in    bankruptcy,    then    the    letter    was   for

informational purposes only. These letters did not violate the

discharge injunction because "[s]tatements of an informational

nature, even if they include a payoff amount, are not generally

actionable if they do not demand payment," and these letters did

not. Id. at 11. Likewise, references to potential foreclosure in

letters to a debtor during bankruptcy proceedings were not coercive

where the letters accurately reported that the debtor could face

foreclosure after bankruptcy but threatened no "immediate action"

against the debtors. Jamo v. Katahdin Fed. Credit Union (In re

Jamo), 283 F.3d 392, 402 (1st Cir. 2002) (quoting Brown v. Penn.

State Emps. Credit Union, 851 F.2d 81, 86 (3d Cir. 1988)).

          The bankruptcy court found, and we agree, that the 1099-

A Forms are not a collection attempt. The 1099-A Forms state that

they   provide   "tax    information"    and    that,   because    of   the

foreclosure, "[y]ou may have reportable income or loss." As in

Jamo and Best, the Forms provide "information," but they do not


                                 - 8 -
demand payment or threaten any action. As in Jamo and Best, the

1099-A Forms state the outstanding principal balance as of the

date of foreclosure, but they do not indicate that the Bateses owe

any money to anyone--not taxes to the IRS, and not the discharged

debt to Freddie Mac or CitiMortgage. And that Freddie Mac may have

incorrectly    checked       the   box    showing    that    "the   borrower     was

personally liable for repayment of the debt" does not change this

analysis:    nothing    on    the   Forms        indicates   that   the   Bateses'

potential "reportable income or loss" might be any different

because of the checked box, and checking the box does not change

the informational nature of the Forms or create a demand for

payment.    Because    the    discharge     injunction       prohibits    acts   "to

collect, recover or offset" discharged debt, 11 U.S.C. § 524(a)(2),

the fact that the 1099-A Forms do not attempt to collect any money

from the Bateses would seem to decide the issue.

            Undeterred, the Bateses claim the bankruptcy court was

wrong because the Forms put the Bateses "between a rock and a hard

place":     they had to pay the discharged debt or seek tax advice.

This tight spot makes the Forms coercive, they say, just as a tight

spot made a creditor's conduct coercive in In re Lumb, 401 B.R. at

7. But the Bateses' situation does not compare.

            The In re Lumb creditor threatened to sue the debtor's

wife to collect if the debtor did not pay up. Id. at 3. When the

debt was discharged in bankruptcy, the creditor followed through


                                         - 9 -
on the threat, and the couple incurred $50,000 in legal fees

defending the meritless lawsuit. Id. at 5, 8. So, the debtor was

in a jam:   pay the discharged debt, or pay the legal fees and risk

losing the lawsuit. Id. at 8-9. In re Lumb features all of the

hallmarks of objectively coercive creditor collection actions, and

then some: an illicit demand to pay a debt despite the automatic

stay (and later, the discharge injunction); a threat of immediate

action if the debtor did not comply; and follow-through on that

threat.

            The Bateses have nothing in common with the debtor in In

re Lumb. The Bateses were confronted with no demand for payment

and the Forms threatened no action. Nor was any action taken by

Freddie Mac illicit, as the parties agree that Freddie Mac was

required to file the 1099-A Forms as a result of the foreclosure.

So unlike in In re Lumb, where the consequence of paying to defend

a bogus lawsuit was brought on by the creditor's misdeeds, here

the consequence of potentially needing tax advice was triggered by

the foreclosure itself. That some consequence may have followed

from the Bateses' receipt of the 1099-A Forms does not make that

consequence coercion.2


     2 The Bateses also make two arguments here related to the fair
market value of their property. First, they say they would have
had no tax questions at all if the Forms were filled out correctly
and "no deficiency or liability [was] displayed." They also argue
that if they reported what they believed to be the true fair market
value on their taxes, the discrepancy between their figure and the


                               - 10 -
          Finally, the Bateses claim the bankruptcy court erred

because it did not consider all of the circumstances surrounding

the 1099-A Forms. Freddie Mac did not correct the Forms after

Timothy Bates called about his Form and after the Bateses' attorney

sent a letter demanding the Forms be revoked. They also claim the

bankruptcy court should have included the May 2013 pre-recorded

phone message in the coercion calculus. These arguments do not

help the Bateses.

          As to the failure to correct the 1099-A Forms, the

Bateses' argue their situation is like that of a debtor faced with

a false credit report, and a creditor's refusal to correct a false

credit report can show the creditor was trying to coerce the debtor

into paying a debt, so that inference should apply here, too. It

does not. Reporting false or outdated information to a credit

agency in an attempt to coerce payment on a discharged debt can



1099-A Forms could trigger an audit. As stated above, the Bateses'
argument about the fair market value of their home is waived
because it was not presented to the bankruptcy court, and so these
derivative arguments are waived, too. In any case, the Bateses
cite a Tax Topic to bolster their claim that a discrepancy between
a tax return and a 1099-A Form can trigger an audit, but that same
Tax Topic refers back to Publication 4681, which says debt
cancelled in bankruptcy is not included in income. Indeed, the
Bateses do not argue or present evidence that they had any tax
liability, reported this event on their taxes, sought tax advice,
or took any other action because of the Forms. See I.R.S., Tax
Topic 432:   Form 1099-A (Acquisition or Abandonment of Secured
Property)    and    Form    1099-C   (Cancellation    of    Debt),
https://www.irs.gov/taxtopics/tc432.html (last updated Oct. 10,
2016); Publication 4681, supra, at 4.


                              - 11 -
violate the discharge injunction. See In re Zine, 521 B.R. 31, 40

(Bankr. D. Mass. 2014); Torres v. Chase Bank USA, N.A. (In re

Torres), 367 B.R. 478, 486 (Bankr. S.D.N.Y. 2007) (collecting

cases). The reason:   negative credit reports have consequences--

like reducing creditworthiness, and with it the debtor's ability

to get loans in the future--and so a false report might coerce a

debtor into paying a discharged debt to avoid those consequences.

In re Torres, 367 B.R. at 486. Evidence that a creditor refused to

change a false or outdated report can give rise to an inference

that the creditor intended to coerce the debtor into paying the

discharged debt. Id. at 489-90.

          The Bateses' situation is not analogous. As we explained

above, even if Freddie Mac incorrectly checked the box showing the

Bateses were personally liable for the debt, filing the 1099-A

Forms did not create tax liability for the Bateses or any other

consequences beyond those that come with foreclosure. Because

there were no consequences and no attempt to collect a debt,

Freddie Mac's failure to retract the 1099-A Forms does not give

rise to an inference of coercion.

          As to the pre-recorded message, the call was made by

CitiMortgage around a year and a half after the Bateses received

their 1099-A Forms. As the bankruptcy court noted, there is no

other evidence in the record of communication between the Bateses

and Freddie Mac or CitiMortgage about the discharged debt after


                             - 12 -
the foreclosure.3 The Bateses do not say why this phone call makes

the Forms objectively coercive, and we see no reason to believe

that it does.

                            Conclusion

          We do not doubt that the 1099-A Forms caused the Bateses

stress and concern. Indeed, when Timothy Bates called about the

Forms, CitiMortgage just made things worse: its representative

gave him wrong information and told him that the debt had not been

discharged, instead of giving him correct information about his

debt or helping him understand the 1099-A Forms. But the Bateses'

subjective feeling of coercion is not enough to prove a violation



     3 On the Bateses' motion for summary judgment, the bankruptcy
court found CitiMortgage liable for violating the discharge
injunction by making the insurance call. In his affidavit in
support of that motion, Timothy Bates claimed that a CitiMortgage
representative "insist[ed]" he was "still responsible under the
mortgage to pay for property insurance" and "demand[ed] that [the
Bateses] pay for insurance on the foreclosed homestead." At a later
hearing to assess the damages caused by the call, it came out that
Mr. Bates did not speak to a CitiMortgage representative. Instead,
he heard a pre-recorded message explaining that insurance was
required under the terms of the mortgage agreement, but
CitiMortgage did not have the policy information on file, and
requesting that the Bateses "[p]lease provide your insurance
carrier and policy information to us." On review of the damages
order, the district court noted: "notwithstanding the bankruptcy
court's conclusion to the contrary, there is no evidence in this
record even remotely suggesting that the call was intended to
coerce plaintiffs into paying a discharged debt . . . Indeed, had
defendants challenged the bankruptcy court's finding on appeal
they may well have obtained a reversal." The Bateses did not appeal
the district court's finding, so we need not wade into this bog.
Whether or not the call violated the discharge injunction, under
these circumstances it adds nothing to their 1099-A claim.


                              - 13 -
of the discharge injunction, and the Bateses have not presented

evidence that the Forms were objectively coercive. In fact, the

only evidence in the record shows they were not. And so, we affirm.




                              - 14 -
