Reversed and Rendered and Writ Conditionally Granted; Opinion Filed
September 18, 2015.




                                                  In The
                                  Court of Appeals
                           Fifth District of Texas at Dallas
                                          No. 05-14-01223-CV

  MICHAEL MORFORD, INDIVIDUALLY, D/B/A NEMAHA WATER
  SERVICES, GEFFREY ARNOLD MCFALLS, INDIVIDUALLY D/B/A
   NEMAHA WATER SERVICES, NEMAHA WATER SERVICES, LP,
 NEMAHA WATER SERVICES GP, LLC, NEMAHA WATER SERVICES
 OK-1702, LLC, AND NEMAHA SERVICES HOLDING COMPANY, LLC,
                         Appellants
                                                     V.
                        ESPOSITO SECURITIES, LLC, Appellee

                           On Appeal from the 44th Judicial District Court
                                       Dallas County, Texas
                               Trial Court Cause No. DC-14-05795

                                  MEMORANDUM OPINION
                           Before Justices Fillmore, Stoddart, and Whitehill
                                     Opinion by Justice Stoddart

        This is an appeal from an order denying Nemaha’s1 motion to compel arbitration before

the Financial Industry National Regulatory Authority (FINRA) and granting Esposito Securities,

LLC’s motion to compel arbitration before the American Arbitration Association (AAA). In a

single issue, Nemaha argues the trial court erred by concluding Nemaha was not a customer

        1
           Appellants are Michael Morford, Individually, D/B/A Nemaha Water Services, Geffrey Arnold Mcfalls,
Individually D/B/A Nemaha Water Services, Nemaha Water Services, LP, Nemaha Water Services GP, LLC,
Nemaha Water Services Ok-1702, LLC, and Nemaha Services Holding Company, LLC. We refer to appellants
collectively as Nemaha.
under FINRA rules and by denying Nemaha’s motion to compel arbitration before FINRA.

        We conclude we have appellate jurisdiction over that portion of the order denying

Nemaha’s motion to compel arbitration, but not over that portion granting Esposito’s motion to

compel arbitration. Nemaha requests that we treat this appeal as a petition for writ of mandamus

if necessary. We grant Nemaha’s request and treat the appeal as a petition for writ of mandamus

regarding the order granting Esposito’s motion to compel arbitration.2

        We conclude Nemaha is a customer of Esposito, a FINRA member, and entitled to

request FINRA arbitration under the rules adopted by FINRA and approved by the Securities and

Exchange Commission (SEC) under its Congressionally delegated rulemaking authority.

Accordingly, the trial court erred by denying Nemaha’s motion to compel arbitration before

FINRA and abused its discretion by granting Esposito’s motion. We reverse the trial court’s

order denying Nemaha’s motion, render judgment granting Nemaha’s motion to compel

arbitration, and order all disputes between the parties proceed to arbitration before FINRA

pursuant to FINRA rules. We conditionally grant the petition for writ of mandamus as to the

portion of the order granting Esposito’s motion to compel arbitration and direct the trial court to

vacate that portion of the order.

                                                BACKGROUND

        Esposito, a Dallas based firm, is a licensed securities broker and member of FINRA. As a

member of FINRA, Esposito agreed to arbitrate disputes with it customers under FINRA rules. 3




        2
           Pursuant to rule 7.2(b), we abated this proceeding to allow the successor judge of the trial court to
reconsider the order. The judge of the trial court affirmed the order and we reinstated this proceeding.
        3
          See UBS Fin. Services, Inc. v. W. Va. Univ. Hosps., Inc., 660 F.3d 643, 649 (2d Cir. 2011) (by joining
FINRA, members agree to comply with FINRA rules including FINRA Code of Arbitration); FINRA Code Rule
12200, 2015 WL 464978 (“Parties must arbitrate a dispute under the [FINRA] Code if: Arbitration under the
[FINRA] Code is either: (1) Required by a written agreement, or (2) Requested by the customer;” the dispute is
between a customer and a member; and the dispute arises in connection with the business activities of the member).


                                                      –2–
Customers of FINRA members are third party beneficiaries of the agreement to arbitrate4 and

may enforce that agreement pursuant to rules promulgated by FINRA. This case arises out of a

letter agreement (Agreement) between Esposito and Nemaha,5 based in Oklahoma, whereby

Esposito agreed generally to assist Nemaha in finding investors or a merger partner in return for

a fee of five percent of the total consideration received by Nemaha in a qualifying transaction.

The Agreement contains an arbitration provision requiring resolution of all disputes arising out

of or relating to the Agreement by binding arbitration according to the rules of the AAA.

        Esposito alleged in its statement of claim before the AAA and its petition in this case that

it performed a number of services for Nemaha that were accepted by Nemaha and that Nemaha,

in breach of the terms of the Agreement, negotiated and closed two transactions without

coordinating or communicating with Esposito. When Esposito learned of these transactions, it

demanded a fee of five percent of the total consideration received by Nemaha, approximately

$410,000. Nemaha refused the demand.

        Esposito filed a claim for arbitration with the AAA, but Nemaha refused to participate in

the AAA arbitration. Esposito then filed this lawsuit seeking to recover damages for breach of

contract or in the alternative, quantum meruit, and filed a motion to compel arbitration before the

AAA. In response, Nemaha filed a counterclaim for a declaratory judgment that the transactions

did not fall within the description of transactions requiring the payment of a fee under the terms


        4
           See id. (“A customer under the exchange’s rules is entitled to invoke the arbitration provision ‘as an
intended third-party beneficiary’ in a dispute with a member.”) (quoting Kidder, Peabody & Co., Inc. v. Zinsmeyer
Trusts P’ship, 41 F.3d 861, 863–64 (2d Cir. 1994) (customers are intended beneficiaries of member’s agreement to
arbitrate pursuant to NASD, predecessor to FINRA, rules)).
        5
           The record is unclear whether Nemaha is a separate legal entity or merely an assumed name of the
individuals and partnerships named as parties in Esposito’s original petition. The Agreement was signed on behalf of
Nemaha Water Services by Michael Morford as partner and president. Esposito alleged in its petition and AAA
supplemental statement of claim that it entered into the agreement with all of the appellants doing business as
Nemaha Water Services. Esposito sought to compel all of the appellants to arbitration as parties bound by the
Agreement. Accordingly, we will consider the appellants collectively as a single business and parties to the
Agreement as Esposito has done.


                                                       –3–
of the Agreement. Nemaha also filed a motion to compel arbitration before FINRA and initiated

an arbitration proceeding in that forum.

        After three hearings on the matter, the trial court signed an order determining that

Nemaha was not a customer of Esposito because appellants “have apparently taken the position

in their Statement of Claim to FINRA that [Esposito] is not entitled to a transaction fee because

the [appellants] have yet to purchase a good or service.” The order granted Esposito’s motion to

compel arbitration and required the parties to arbitrate all claims before the AAA, and impliedly

denied Nemaha’s cross-motion to compel arbitration before FINRA.

                                                JURISDICTION

        Two jurisdictional issues are presented in this appeal. First is the late filing of the notice

of appeal under TEX. R. APP. P. 26(b). Second is our jurisdiction to consider an appeal from an

order granting a motion to compel arbitration in one forum and denying a motion to compel

arbitration in another forum.

    A. Late Notice of Appeal

        The notice of appeal in an accelerated appeal must be filed within 20 days after the

judgment or order is signed.6 The order denying Nemaha’s motion to compel FINRA arbitration

and granting Esposito’s motion to compel AAA arbitration was signed on August 28, 2014. The

notice of appeal was due twenty days later on September 17, 2014. Nemaha filed its notice of

appeal on September 23, 2014. Although Nemaha filed a motion to reconsider the August 28,

2014 order, that motion did not extend the time for Nemaha to perfect its accelerated appeal.7

        Nemaha filed a motion to extend the time to file its notice of appeal on September 24,



        6
            TEX. R. APP. P. 26.1(b).
        7
           TEX. R. APP. P. 28.1(b) (“Filing a motion for new trial, any other post-trial motion, or a request for
findings of fact will not extend the time to perfect an accelerated appeal.”).


                                                      –4–
2014,8 and explained:

         Here, the notice of appeal was not filed immediately because it was hoped a
         motion for reconsideration would resolve the issue without the necessity of
         appeal. When reconsideration was denied, the deadline to file a Notice of Appeal
         was inadvertently missed due to a miscommunication between counsel and a
         miscalculation of the date on which the notice of appeal was due. The delay was
         not deliberate or intentional, but was the result of inadvertence, mistake or
         mischance.

         Waiting on the outcome of a post-trial motion before perfecting an appeal is not a

reasonable explanation of the need for an extension.9 However, Nemaha’s motion for extension,

while conclusory and lacking specific facts, explains that the failure to file the notice of appeal

was inadvertent due to a miscommunication between counsel and a miscalculation of the date the

notice of appeal was due. This explanation is some indication the delay was not deliberate or

intentional.10 The record indicates Nemaha intended to appeal the trial court’s ruling and the

explanation in the motion for extension does not show a conscious or strategic decision to wait to

file the notice of appeal.11 Accordingly, we grant Nemaha’s motion for extension of time to file

the notice of appeal.

    B. Jurisdiction of Interlocutory Appeal

         Because the contract between the parties evidences a transaction involving commerce, the

Federal Arbitration Act (FAA) applies in this case.12 While the FAA applies to substantive




         8
           See TEX. R. APP. P. 26.3 (motion for extension must be filed within 15 days after deadline for filing notice
of appeal).
         9
           See Jahner v. Jahner, No. 05-15-00225-CV, 2015 WL 1910014, at *1 (Tex. App.—Dallas Apr. 28, 2015,
no. pet. h.) (mem. op.) (decision to await outcome of hearing on motion to modify did not constitute reasonable
explanation of a need for extension of time to file notice of appeal).
         10
            See Garcia v. Kastner Farms, Inc., 774 S.W.3d 668, 669 (Tex. 1989) (“any conduct short of deliberate or
intentional noncompliance qualifies as inadvertence, mistake, or mischance”).
         11
              See Jahner, 2015 WL 1910014, at *1.
         12
          9 U.S.C. § 2 (2012); see In re D. Wilson Constr. Co., 196 S.W.3d 774, 779 (Tex. 2006) (noting FAA
preempts only contrary state law).


                                                         –5–
issues, we apply Texas law to procedural matters.13

        Pursuant to section 51.016 of the civil practice and remedies code, a party may appeal a

judgment or interlocutory order in a matter subject to the FAA under the same circumstances as

an appeal would be permitted under 9 U.S.C. § 16.14 FAA section 16 permits appeals from orders

denying a petition for an order directing arbitration to proceed.15 But section 16 prohibits an

appeal from an interlocutory order directing arbitration to proceed.16 Generally, section 16 does

not permit interlocutory appeals from orders favoring arbitration.17

        The order here disposed of cross-motions to compel arbitration by granting Esposito’s

motion and impliedly denying Nemaha’s cross-motion. Under section 16 and section 51.016, we

have appellate jurisdiction over the denial of Nemaha’s motion to compel arbitration before

FINRA. However, the order also granted Esposito’s motion to compel arbitration before the

AAA.

        In Austin Commercial, we faced a somewhat similar situation except we were not dealing

with competing motions to compel arbitration.18 Austin Commercial, the general contractor on a

construction project, contracted with Carter & Burgess for architectural services. 19 After a

dispute arose with Carter & Burgess, Austin Commercial moved to compel arbitration before the

Civilian Board of Contract Appeals (CBCA) under its prime contract with the project owner. The

subcontract between Austin Commercial and Carter & Burgess required arbitration pursuant to
        13
           Jack B. Anglin Co. v. Tipps, 842 S.W.2d 266, 272 (Tex. 1992) (orig. proceeding); In re Chestnut Energy
Partners, Inc., 300 S.W.3d 386, 394–95 (Tex. App.—Dallas 2009, pet. denied).
        14
          See TEX. CIV. PRAC. & REM. CODE ANN. § 51.016 (West 2015); CMH Homes v. Perez, 340 S.W.3d 444,
449 (Tex. 2011); Austin Commercial Contractors, L.P. v. Carter & Burgess, Inc., 347 S.W.3d 897, 900 (Tex.
App.—Dallas 2011, pet. denied).
        15
             9 U.S.C. § 16(a)(1)(B); id. § 4.
        16
             Id. § 16(b)(2).
        17
             Green Tree Fin. Corp. v. Randolph, 531 U.S. 79, 86 (2000); Austin Commercial, 347 S.W.3d at 900.
        18
             See Austin Commercial, 347 S.W.3d at 899.
        19
             Id.


                                                         –6–
the dispute resolution procedures in the prime contract, but in the absence of such procedures, all

disputes would be resolved by AAA arbitration.20

        Carter & Burgess did not seek arbitration; it opposed arbitration before either forum,

arguing the CBCA did not have jurisdiction and Austin Commercial waived arbitration by

engaging in litigation before requesting arbitration.21 The trial court granted the motion to compel

in part and denied it in part. The court compelled arbitration, but before the AAA rather than the

CBCA.22 We concluded we did not have appellate jurisdiction over this order under FAA

section 16 and section 51.016 of the civil practice and remedies code.23 However, we also

concluded that Austin Commercial was entitled to mandamus relief from the order compelling

arbitration before the AAA.24 We determined Austin Commercial lacked an adequate remedy by

appeal and the trial court clearly abused its discretion by compelling arbitration before AAA

when the subcontract required arbitration according to the dispute resolution procedures in the

prime contract.25

        Nemaha requests that we consider its appellate brief a petition for writ of mandamus if

necessary to review the trial court’s order. We may consider an appeal as a petition for writ of

mandamus if requested.26 The requirements for mandamus relief are a clear abuse of discretion

and the lack of an adequate remedy by appeal.27 There is no adequate remedy by appeal when a




        20
             Id.
        21
             Id.
        22
             Id.
        23
             Id. at 900.
        24
             Id. at 901–02.
        25
             Id.
        26
             See CMH Homes, 340 S.W.3d at 452–54.
        27
           See Austin Commercial, 347 S.W.3d at 901 (citing In re Gulf Exploration, LLC, 289 S.W.3d 836, 842
(Tex. 2009)).

                                                    –7–
party is erroneously denied its contracted-for arbitration rights under the FAA.28

        Following Austin Commercial, we conclude we do not have appellate jurisdiction over

that portion of the order granting Esposito’s motion to compel arbitration.29 Accordingly, we

dismiss that portion of this appeal, but grant Nemaha’s request that we treat its appeal as a

mandamus petition as to the order granting the motion to compel. If Nemaha is a customer, it has

a contractual right as a third party beneficiary to request arbitration under FINRA rules under

Esposito’s member agreement with FINRA. If that right is erroneously denied by ordering

Nemaha to arbitrate before the AAA, Nemaha will lack an adequate remedy by appeal. 30 Thus,

we conclude we have mandamus jurisdiction to consider whether the trial court abused its

discretion by granting Esposito’s motion to compel arbitration before the AAA.31

                                             STANDARD OF REVIEW

        A party seeking to compel arbitration has the initial burden of establishing the parties

agreed to arbitration and that the claims fall within the agreement’s scope.32 We review an order

denying a motion to compel arbitration under an abuse of discretion standard. 33 We defer to the

trial court’s factual determinations by applying a no-evidence standard of review, but we review

the trial court’s legal determinations de novo.34 Whether an arbitration agreement is enforceable

is subject to de novo review.35



        28
             Id. (citing In re D. Wilson Constr. Co., 196 S.W.3d at 780–81).
        29
             See Austin Commercial, 347 S.W.3d at 900.
        30
             Id. at 901.
        31
             Id.
        32
             J.M. Davidson, Inc. v. Webster, 128 S.W.3d 223, 227 (Tex. 2003).
        33
         In re Labatt Food Serv., L.P., 279 S.W.3d 640, 642–43 (Tex. 2009) (orig. proceeding); Sidley Austin
Brown & Wood, LLP v. J.A. Green Dev. Corp., 327 S.W.3d 859, 863 (Tex. App.—Dallas 2010, no pet.).
        34
             Labatt, 279 S.W.3d at 643; Sidley, 327 S.W.3d at 863.
        35
             Labatt, 279 S.W.3d at 643.


                                                         –8–
                                                   ANALYSIS

    A. FINRA Rules

        For many years, FINRA36 and its predecessor adopted comprehensive rules regarding

arbitration between FINRA members and their customers or employees.37 As discussed above,

FINRA members agree to arbitrate with their customers pursuant to the FINRA code and

customers are third-party beneficiaries of the arbitration provision in the membership

agreement.38 It is undisputed that Esposito is a member of FINRA.

        FINRA Rule 12200 provides:

        Parties must arbitrate a dispute under the [FINRA] Code if:

                 • Arbitration under the [FINRA] Code is either:

                          (1) Required by a written agreement, or

                          (2) Requested by the customer;

                 • The dispute is between a customer and a member or associated person of
                 a member; and

                 • The dispute arises in connection with the business activities of the
                 member . . . .

        36
           FINRA is a self-regulatory organization (SRO) under Section 15A of the Securities Exchange Act of
1934. 15 U.S.C. § 78o-3; W. Va. Univ. Hosps., 660 F.3d at 648. It was created in 2007 through a consolidation of the
National Association of Securities Dealers, Inc. (NASD) and the regulatory arm of the New York Stock Exchange
Group, Inc. (NYSE). Wachovia Bank, Nat’l Ass’n v. VCG Special Opportunities Master Fund, Ltd., 661 F.3d 164,
172 (2d Cir. 2011).
        37
          In 1975, Congress granted extensive power to the SEC to regulate rules adopted by FINRA and to ensure
the adequacy of the arbitration procedures employed by SROs:
        Since the 1975 amendments to § 19 of the Exchange Act, however, the Commission has had
        expansive power to ensure the adequacy of the arbitration procedures employed by the SROs. No
        proposed rule change may take effect unless the SEC finds that the proposed rule is consistent
        with the requirements of the Exchange Act, 15 U.S.C. § 78s(b)(2); and the Commission has the
        power, on its own initiative, to “abrogate, add to, and delete from” any SRO rule if it finds such
        changes necessary or appropriate to further the objectives of the Act, 15 U.S.C. § 78s(c). In short,
        the Commission has broad authority to oversee and to regulate the rules adopted by the SROs
        relating to customer disputes, including the power to mandate the adoption of any rules it deems
        necessary to ensure that arbitration procedures adequately protect statutory rights.
Shearson/Am. Exp., Inc. v. McMahon, 482 U.S. 220, 233–34 (1987).
        38
            W. Va. Univ. Hosps., 660 F.3d at 649 (“A customer under the exchange’s rules is entitled to invoke the
arbitration provision ‘as an intended third-party beneficiary’ in a dispute with a member.”).


                                                       –9–
FINRA R. 12200, 2015 WL 464978 (emphasis added).

         Under the plain language of rule 12200, parties must arbitrate under the FINRA code if

FINRA arbitration is required either by a written agreement or requested by a customer of a

FINRA member.39 The Agreement here does not provide for FINRA arbitration, but Nemaha,

claiming to be a customer of a FINRA member, requested FINRA arbitration. Thus, if Nemaha

is a customer of Esposito, an admitted FINRA member, Nemaha is entitled to demand arbitration

pursuant to FINRA rules.40

         The trial court’s order indicates the parties and the court agreed that “if Nemaha is [a]

‘Customer’ of Esposito Securities, then the FINRA rules apply and this Court must send the case

to FINRA arbitration per [Nemaha’s] request.” Thus, as the parties have narrowed the issue, if

Nemaha is a customer, the dispute must be submitted to FINRA arbitration as requested by

Nemaha, but if Nemaha is not a customer, the dispute should be submitted to AAA arbitration

pursuant to the terms of the Agreement.

    B. Customer

         The FINRA rules do not define the term “customer” other than by stating that a customer

is not a broker or dealer as defined by the Exchange Act.41 Courts that have considered the

meaning of the term agree that “customer” should be given its ordinary meaning of someone




         39
            “[I]f the rules of an exchange (or similar organization) require arbitration of customer disputes, a
broker’s membership obligation confers upon the customer an option to arbitrate as the exchange rules provide.” Id.
(quoting Zinsmeyer, 41 F.3d at 864); see also UBS Fin. Services, Inc. v. Carilion Clinic, 706 F.3d 319, 323 (4th Cir.
2013) (FINRA members are generally required to arbitrate under FINRA rules when such arbitration is requested by
customers and the dispute “arises in connection with the business activities of the member”).
         40
           Citing Phillips v. ACS Municipal Broker, Inc., 888 S.W.2d 872, 875 (Tex. App.—Dallas 1994, no writ),
Esposito argues that FINRA rules do not constitute a contract in writing for arbitration. Phillips was decided solely
under the Texas Arbitration Act and before the legislature granted appellate jurisdiction over arbitration proceedings
under the FAA. See id. at 874. This case is governed by the FAA and, as discussed above, we have jurisdiction over
both the appeal and the mandamus proceeding.
         41
              See FINRA Rule 12100(i), 2015 WL 464972.


                                                       –10–
who buys goods or services.42 Thus, “[t]he term ‘customer’ includes at least a non-broker or non-

dealer who purchases, or undertakes to purchase, a good or service from a FINRA member.”43

By agreeing to accept a fee for its services, a FINRA member understands it may be compelled

to arbitrate any disputes with a party to the agreement.44                           While this may not be a

“comprehensive definition of the term, it captures virtually all customer relationships.”45

        The trial court’s order indicates the court believed Nemaha took inconsistent positions in

this case and in the FINRA arbitration. The court concluded Nemaha was not a customer because

Nemaha took the position in its FINRA statement of claim that it had yet to purchase a service

from Esposito. Nemaha’s statement of claim, however, does not support this conclusion. Nemaha

asserted it was a customer under FINRA Rule 12200 and entitled to arbitrate the dispute with

Esposito under FINRA rules. Specifically, Nemaha alleged the Agreement was fraudulently

induced because Esposito failed to disclose that it did not have expertise in obtaining initial

capital for startup companies and that the transaction on which Esposito claimed a fee did not fall

within the types of transactions described in the Agreement. Nemaha did not deny entering into

the Agreement or receiving services from Esposito. Nemaha denied that those services resulted

in a transaction for which a fee was due to Esposito under the terms of the Agreement. Thus, we

conclude the record does not support the trial court’s conclusion that Nemaha is precluded from
        42
          Citigroup Global Markets Inc. v. Abbar, 761 F.3d 268, 275 (2d Cir. 2014) (citing W. Va. Univ. Hosps.,
660 F.3d at 650 (citing several dictionary definitions)); Carilion Clinic, 706 F.3d at 325 (“the term ‘customer’ in
Rule 12200 still retains its generally accepted meaning—‘one that purchases a commodity or service.’”).
        43
            W. Va. Univ. Hosps., 660 F.3d at 650; see Abbar, 761 F.3d at 275 (“a ‘customer’ under FINRA Rule
12200 is one who, while not a broker or dealer, either (1) purchases a good or service from a FINRA member, or (2)
has an account with a FINRA member”); Goldman, Sachs & Co. v. City of Reno, 747 F.3d 733, 741 (9th Cir. 2014)
(“‘customer’ is a non-broker and non-dealer who purchases commodities or services from a FINRA member in the
course of the member’s FINRA-regulated business activities, i.e., the member’s investment banking and securities
business activities”), cert. denied sub nom. City of Reno, Nev. v. Goldman, Sachs & Co., 135 S. Ct. 477 (2014);
Carilion Clinic, 706 F.3d at 325 (a “customer” is “one, not a broker or dealer, who purchases commodities or
services from a FINRA member in the course of the member’s business activities insofar as those activities are
covered by FINRA’s regulation, namely the activities of investment banking and the securities business.”).
        44
             Abbar, 761 F.3d at 275 (citing W. Va. Univ. Hosps., 660 F.3d at 650).
        45
             Id.


                                                        –11–
claiming customer status by its allegations in the FINRA arbitration.

       Esposito argues that Nemaha is not a customer because it never “purchased”—that is paid

for—the services allegedly provided by Esposito. According to Esposito, a completed purchase

or payment is required to become a customer, relying on Abbar and Morgan Keegan. However,

the controlling factor in those cases was not a completed purchase or payment of a fee, but direct

dealings between the alleged customer and the member. In Abbar and Morgan Keegan, the

alleged customers did not contract directly with the member to purchase any goods or services.

Abbar received services from Citi NY, a FINRA member, but he did not purchase those services

from Citi NY because his contracts were with Citi UK and the fee for all services rendered by

Citigroup personnel was paid to Citi UK.46 The Second Circuit affirmed the district court’s

finding that Abbar was not a customer because “Abbar never held an account with the FINRA

member and (notwithstanding his argument to the contrary) never purchased any goods or

services from it.”47 Contrary to Esposito’s contention that payment is required, the Second

Circuit recognized in Abbar that a “simple, predictable, and suitably broad definition” of

“customer” is necessary,48 and that a “customer” includes one who “undertakes to purchase a

good or service from a FINRA member.”49

       In Morgan Keegan, the alleged customers purchased bond funds underwritten by Morgan

Keegan from a third party through their own broker, who was not affiliated with Morgan

Keegan.50 They filed a FINRA arbitration proceeding against Morgan Keegan for alleged




       46
            Id..
       47
            Id.
       48
            Id. at 276.
       49
            Id. (quoting W. Va. Univ. Hosps., 660 F.3d at 650).
       50
            Morgan Keegan & Co. v. Silverman, 706 F.3d 562, 564 (4th Cir. 2013).


                                                        –12–
securities fraud regarding the bond funds.51 The Fourth Circuit concluded the investors were not

customers of Morgan Keegan because they “did not have a contractual relationship with Morgan

Keegan, and did not purchase from Morgan Keegan services or commodities, related to

investment banking or the securities business.52

        Unlike those cases, Nemaha entered into a contract with Esposito to purchase its services

for a fee. The basis of this dispute is Esposito’s claim that it provided those services to Nemaha

and Nemaha refused to pay for them. By “undertaking to purchase” those services directly from

Esposito for a fee, Nemaha became a customer.53

        Esposito also contends no case has decided the customer status solely from the face of an

agreement, but the Second Circuit did just that in West Virginia University Hospitals, Inc.54 The

court noted that the agreements between the parties reflected an undertaking by WVUH to pay

UBS a fee for its services and concluded, “In view of that undertaking and a definition of

customer that at least includes an entity that undertakes to purchase a good or service, WVUH

became UBS’s customer under Rule 12200 by contracting with UBS to obtain auction services

for a fee.”55

        We conclude the Agreement represents an undertaking by Nemaha to purchase financial

services from Esposito for a fee. Because the definition of customer “at least includes an entity

that undertakes to purchase a good or service”56 from a FINRA member, Nemaha became


        51
             Id.
        52
           Id. at 567, 568; See also Raymond James Fin. Servs., Inc. v. Cary, 709 F.3d 382, 386–87 (4th Cir. 2013)
(investors were not customers under rule 12200 where there was no evidence of a contractual relationship with
member regarding the transaction).
        53
             See Abbar, 761 F.3d at 275; W. Va. Univ. Hosps., 660 F.3d at 650.
        54
             W. Va. Univ. Hosps., 660 F.3d at 650.
        55
          Id.; see also Abbar, 761 F.3d at 276 (citing W. Va. Univ. Hosps., 660 F.3d at 650 as noting that a
customer may also be one who “undertakes to purchase[] a good or service from a FINRA member”).
        56
             W. Va. Univ. Hosps., 660 F.3d at 650.


                                                        –13–
Esposito’s customer under rule 12200. The trial court abused its discretion by finding Nemaha

was not a customer.

         Esposito next argues that the obligation to arbitrate under FINRA Rule 12200 can be

superseded by a contract. Indeed, there is authority for this proposition.57 However, in light of

the recital in the trial court’s order that FINRA arbitration is required if Nemaha is a customer,

we need not decide whether the Agreement supersedes the customer’s right to request arbitration

under FINRA rules.

         We sustain Nemaha’s sole issue.

                                                   CONCLUSION

         We conclude Nemaha is a customer of Esposito, a FINRA member, and entitled to

request arbitration under FINRA Rule 12200. Accordingly, the trial court erred by denying

Nemaha’s motion to compel arbitration. We reverse that portion of the trial court’s order, render

judgment granting Nemaha’s motion to compel arbitration, and order all disputes between the

parties proceed to arbitration before FINRA pursuant to FINRA rules. We conditionally grant the

petition for writ of mandamus as to the portion of the order granting Esposito’s motion to compel
         57
              The Second Circuit has said:
         In particular, as relevant here, “different or additional contractual arrangements for arbitration can
         supersede the rights conferred on [a] customer by virtue of [a] broker’s membership in a self-
         regulating organization such as [FINRA].” Kidder, Peabody & Co. v. Zinsmeyer Trusts P’ship, 41
         F.3d 861, 864 (2d Cir.1994) (citing Merrill Lynch, Pierce, Fenner & Smith, Inc. v. Georgiadis,
         903 F.2d 109, 113 (2d Cir.1990)).
In re Am. Exp. Fin. Advisors Sec. Litig., 672 F.3d 113, 132 (2d Cir. 2011) (alteration in original); see also Goldman,
Sachs & Co. v. Golden Empire Sch. Fin. Auth., 764 F.3d 210, 214–15 (2d Cir. 2014) (FINRA arbitration rules were
superseded by forum selection clauses requiring “all actions and proceedings” to be brought in federal court); City of
Reno, 747 F.3d at 741 (“As a threshold matter, we agree with Goldman that a contract between the parties can
supersede the default obligation to arbitrate under the FINRA Rules.”); Carilion Clinic, 706 F.3d at 328 (“At the
outset, we agree with UBS and Citi that the obligation to arbitrate under FINRA Rule 12200 can be superseded and
displaced by a more specific agreement between the parties.”); Luckie v. Smith Barney, Harris Upham & Co., Inc.,
999 F.2d 509, 514 (11th Cir. 1993) (“arbitration provisions of a more specific customer agreement can supersede the
arbitration provisions of the AMEX Constitution, namely the AMEX Window”); Roney & Co. v. Goren, 875 F.2d
1218, 1223 (6th Cir. 1989) (Customer’s “decision to sign the customer agreement providing for arbitration solely
before the NYSE was not made involuntarily or under any misleading circumstances; therefore the parties, including
appellant, are contractually bound to honor their mutual predispute choice of NYSE arbitration.”).




                                                        –14–
arbitration and direct the trial court to vacate that portion of the order. We are confident the

district court will comply without delay. The writ will issue only if it fails to do so.




                                                      /Craig Stoddart/
                                                      CRAIG STODDART
                                                      JUSTICE


141223F.P05




                                                 –15–
                               Court of Appeals
                        Fifth District of Texas at Dallas
                                        JUDGMENT

MICHAEL MORFORD D/B/A NEMAHA                         On Appeal from the 44th Judicial District
WATER SERVICES, GEFFREY ARNOLD                       Court, Dallas County, Texas
MCFALLS, INDIVIDUALLY D/B/A                          Trial Court Cause No. DC-14-05795.
NEMAHA WATER SERVICES, NEMAHA                        Opinion delivered by Justice Stoddart.
WATER SERVICES, LP, NEMAHA                           Justices Fillmore and Whitehill participating.
WATER SERVICES GP, LLC, NEMAHA
WATER SERVICES OK-1702, LLC, AND
NEMAHA SERVICES HOLDING
COMPANY, LLC, Appellants

No. 05-14-01223-CV         V.

ESPOSITO SECURITIES, LLC, Appellee

       In accordance with this Court’s opinion of this date, that portion of the trial court’s
August 28, 2014 Order Granting Plaintiff’s Motion to Compel Arbitration denying appellants’
motion to compel arbitration is REVERSED and judgment is RENDERED that:

       Appellants MICHAEL MORFORD D/B/A NEMAHA WATER SERVICES,
       GEFFREY ARNOLD MCFALLS, INDIVIDUALLY D/B/A NEMAHA WATER
       SERVICES, NEMAHA WATER SERVICES, LP, NEMAHA WATER
       SERVICES GP, LLC, NEMAHA WATER SERVICES OK-1702, LLC, AND
       NEMAHA SERVICES HOLDING COMPANY, LLC’s motion to compel
       arbitration is GRANTED and all disputes between the parties shall proceed to
       arbitration before FINRA pursuant to FINRA rules.

     It is ORDERED that appellants MICHAEL MORFORD D/B/A NEMAHA WATER
SERVICES, GEFFREY ARNOLD MCFALLS, INDIVIDUALLY D/B/A NEMAHA WATER
SERVICES, NEMAHA WATER SERVICES, LP, NEMAHA WATER SERVICES GP, LLC,
NEMAHA WATER SERVICES OK-1702, LLC, AND NEMAHA SERVICES HOLDING
COMPANY, LLC recover their costs of this appeal from appellee ESPOSITO SECURITIES,
LLC.


                                              –16–
Judgment entered this 18th day of September, 2015.




                                            –17–
