           IN THE COMMONWEALTH COURT OF PENNSYLVANIA


Denise Bryan,                              :
                     Petitioner            :
                                           :
              v.                           : No. 2097 C.D. 2016
                                           : Submitted: July 28, 2017
Unemployment Compensation                  :
Board of Review,                           :
                 Respondent                :


BEFORE:       HONORABLE P. KEVIN BROBSON, Judge
              HONORABLE ANNE E. COVEY, Judge
              HONORABLE DAN PELLEGRINI, Senior Judge


OPINION NOT REPORTED


MEMORANDUM OPINION BY
SENIOR JUDGE PELLEGRINI                           FILED: August 23, 2017


              Denise Bryan (Claimant) petitions pro se for review of an order of the
Unemployment        Compensation       Board     of   Review      (Board)    affirming     an
Unemployment Compensation Referee’s (Referee) decision finding that she was
ineligible for unemployment compensation benefits under Section 402(b) of the
Unemployment Compensation Law (Law)1 because she voluntarily quit her



       1
        Act of December 5, 1936, Second Ex. Sess., P.L. (1937) 2897, as amended, 43 P.S. §
802(b). Section 402(b) provides, in pertinent part, that “[a]n employe shall be ineligible for
compensation for any week . . . (b) [i]n which his unemployment is due to voluntarily leaving
work without cause of a necessitous and compelling nature. . . .” Id.
employment with Laboratory Corporation of America (Employer) “without cause
of a necessitous and compelling nature.” We affirm.


                                               I.
              Claimant worked for Employer as a full-time phlebotomist from June
30, 2014, until July 25, 2016. On July 26, 2016, Claimant filed for unemployment
compensation benefits stating that she voluntarily quit her job, without notice,
because of “[w]ork environment, harassment and discrimination.” (Record (R.)
Item No. 2, Claimant Questionnaire dated 7/26/16.)                     The Unemployment
Compensation Service Center (UCSC) denied Claimant benefits because she did
not have a necessitous and compelling reason to quit as she failed to exhaust all
alternatives2 prior to voluntarily quitting her job as required by Section 402(b) of
the Law, 43 P.S. § 802(b). Claimant appealed.


              Before the Referee, Claimant testified that she had ongoing issues of
alleged harassment with a previous supervisor, but after reporting those issues,
Employer transferred Claimant to another worksite with a new supervisor (New
Supervisor). She went on to testify that approximately three weeks after her
transfer, on July 25, 2016, New Supervisor informed her that because she called


       2
          When a claimant voluntarily terminates his or her employment, he or she is ineligible
for benefits unless he or she left the employment for a necessitous and compelling cause. Nolan
v. Unemployment Compensation Board of Review, 797 A.2d 1042, 1046 (Pa. Cmwlth. 2002). A
claimant has failed to meet the burden of demonstrating a necessitous and compelling cause
where he or she has failed to take all necessary and reasonable steps to preserve the employment
relationship, and a claim for benefits upon the voluntary termination of that employment must be
rejected. Id. at 1046-47.




                                               2
off work the previous week by leaving a voicemail – which was against
Employer’s written call-off policy that she had to directly contact a supervisor –
another technician had to work alone.


                Claimant testified that she felt threatened and harassed during her
conversation with New Supervisor about not following the policy regarding call-
offs because she “was acting like it’s my fault that [the other technician] was left
by herself and you know, everything like was my fault.” (N.T. 09/29/163 at 5.)
After their conversation, Claimant decided to voluntarily quit her job at the end of
the workday and sent an email to New Supervisor resigning her position due to
“stress from the work environment, harassment, discrimination.” (R. Item No. 7,
Letter from Employer’s Representative to Erie UCSC dated 8/8/16 with
Attachment.)


                When asked why she did not contact Human Resources or the
Corporate Office, Claimant explained that she had already contacted Employer
about problems with her previous supervisor and that she had reached her
“breaking point.”         (N.T. 09/29/16 at 9.)         Claimant admitted that had the
conversation with New Supervisor not taken place, she would not have quit
“[b]ecause I liked my job.” (Id. at 12.)




       3
           “N.T. 09/29/16” refers to the transcript of the September 29, 2016 hearing before the
Referee.




                                                3
              Employer then offered the testimony of New Supervisor, who testified
that she had been Claimant’s supervisor for approximately three weeks prior to her
quitting. New Supervisor testified that she never threatened to fire Claimant and
also never harassed her, treated her unfairly or intimidated her. New Supervisor
stated that when she spoke to Claimant on July 25, 2016, her tone was professional
and she did not threaten Claimant in any way.


              Determining that Claimant did not provide Employer with a chance to
rectify the situation and that her conversation with New Supervisor was not
harassing, the Referee denied Claimant benefits because she voluntarily quit her
job without a necessitous and compelling reason as required by Section 402(b) of
the Law, 43 P.S. § 802(b). Claimant appealed to the Board, which affirmed and
adopted the Referee’s decision in full. Claimant then filed this petition for review.4


                                             II.
              On appeal, Claimant contends that she had a necessitous and
compelling reason for quitting her job because she quit due to continuous
harassment, verbal abuse and retaliation.


              An employee who alleges that she left her position for a necessitous
and compelling reason bears the burden of proving that:                “(1) circumstances
existed which produced real and substantial pressure to terminate employment; (2)

       4
         Our review of the Board’s decision is limited to determining whether constitutional
rights were violated, whether an error of law was committed, or whether necessary findings of
fact are supported by substantial evidence.        Middletown Township v. Unemployment
Compensation Board of Review, 40 A.3d 217, 222 n.8 (Pa. Cmwlth. 2012).



                                             4
such circumstances would compel a reasonable person to act in the same manner;
(3) the claimant acted with ordinary common sense; and, (4) the claimant made a
reasonable effort to preserve her employment.” Brunswick Hotel & Conference
Center, LLC v. Unemployment Compensation Board of Review, 906 A.2d 657, 660
(Pa. Cmwlth. 2006).

            In hostile work environment cases, Pennsylvania courts
            for half a century have found that profanity in the
            workplace, abusive conduct and unjust accusations
            represent adequate justification to terminate one’s
            employment and that the claimant need not be subjected
            to such conduct or language indefinitely. Electrical
            Reactance Corp. v. Unemployment Compensation Board
            of Review, 82 A.2d 277 (Pa. Super. 1951). However, a
            claimant must take common sense action to obviate the
            problem so that he or she does not have to terminate
            employment, and this is accomplished by informing
            one’s superiors of the harassing, humiliating or abusive
            conduct. Colduvell v. Unemployment Compensation
            Board of Review, 408 A.2d 1207 (Pa. Cmwlth. 1979).
            See Brown v. Unemployment Compensation Board of
            Review, 780 A.2d 885 (Pa. Cmwlth. 2001) (claimant acts
            with common sense when he reports harassment to
            employer representative other than perpetrator when
            perpetrator is subject to employer’s supervision). Also
            see Martin v. Unemployment Compensation Board of
            Review, 749 A.2d 541 (Pa. Cmwlth. 2000).


Porco v. Unemployment Compensation Board of Review, 828 A.2d 426, 428 (Pa.
Cmwlth. 2003).


            Even if it is assumed that Claimant was subjected to a hostile work
environment and/or harassment, she did not make a reasonable effort to maintain
her employment because she did not contact Human Resources or Employer’s

                                       5
Corporate Office about her conversation with New Supervisor and give Employer
an opportunity to address the alleged issues. Because Claimant failed to exhaust
all alternatives prior to quitting, for that reason alone, she is ineligible for benefits
under Section 402(b) of the Law.


             In any event, substantial evidence supports the Board’s determination
that “Claimant has not established that the conversation she had with her [New]
Supervisor about the call-out was harassing or that the work situation was
intolerable.” (R. Item No. 16, Board’s Order dated 11/23/16.) It is well-settled
that “[r]esentment of a reprimand, absent unjust accusations, profane language or
abusive conduct; mere disappointment with wages; and personality conflicts,
absent an intolerable working atmosphere, do not amount to necessitous and
compelling causes.” Lynn v. Unemployment Compensation Board of Review, 427
A.2d 736, 737 (Pa. Cmwlth. 1981) (internal citations omitted). New Supervisor
testified that she merely informed Claimant in a professional manner that a
supervisor must be directly contacted when calling off and that leaving a message
on voicemail was not sufficient.


             Accordingly, for the foregoing reasons, the order of the Board is
affirmed.



                                         ____________________________________
                                         DAN PELLEGRINI, Senior Judge




                                           6
          IN THE COMMONWEALTH COURT OF PENNSYLVANIA


Denise Bryan,                       :
                   Petitioner       :
                                    :
             v.                     : No. 2097 C.D. 2016
                                    :
Unemployment Compensation           :
Board of Review,                    :
                 Respondent         :




                                  ORDER


             AND NOW, this 23rd day of August, 2017, it is hereby ordered that
the order of the Unemployment Compensation Board of Review dated November
23, 2016, is affirmed.



                                    ____________________________________
                                    DAN PELLEGRINI, Senior Judge
