         IN THE COMMONWEALTH COURT OF PENNSYLVANIA


Shaka D. Ritter,                               :
                                               :
                      Petitioner               :
                                               :
              v.                               : No. 1514 C.D. 2015
                                               : Submitted: March 24, 2016
Unemployment Compensation                      :
Board of Review,                               :
                                               :
                      Respondent               :


BEFORE:       HONORABLE RENÉE COHN JUBELIRER, Judge
              HONORABLE ANNE E. COVEY, Judge
              HONORABLE JAMES GARDNER COLINS, Senior Judge

OPINION NOT REPORTED

MEMORANDUM OPINION BY
SENIOR JUDGE COLINS                                                FILED: June 13, 2016

              Shaka D. Ritter (Claimant) petitions for review of the May 29, 2015
order of the Unemployment Compensation Board of Review (Board) concluding
that Claimant was ineligible for unemployment compensation benefits under
Section 402(e) of the Unemployment Compensation Law1 (Law) because Claimant
failed to contact Volt Management (Employer) to provide notice that she would be
absent from her temporary work assignment with Schneider Electric as required by
Employer’s policy. We affirm.
              Claimant filed for unemployment compensation on February 22,
2015. (Record Item (R. Item) 1, Claim Record.) On February 25, 2015, Claimant

1
  Act of December 5, 1936, Second Ex. Sess., P.L. (1937) 2897, as amended, 43 P.S. § 802(e).
Section 402(e) of the Law provides that an employee shall be ineligible for compensation for any
week in which his or her unemployment is due to discharge for willful misconduct connected to
his or her work. 43 P.S. § 802(e).
filled out a questionnaire with the Department of Labor and Industry (Department)
by telephone, and on March 10, 2015, the Department conducted an oral interview
with Claimant. (R. Item 2, Claimant Questionnaire; R. Item 4, Oral Interview.)
The Department issued a Notice of Determination on March 11, 2015, finding
Claimant voluntarily quit her employment with Employer due to a necessitous and
compelling reason because she had been incarcerated on false charges and she was,
therefore, not disqualified from receiving unemployment compensation benefits.
(R. Item 5, Notice of Determination.)         Employer appealed the Notice of
Determination and a hearing was held before the Referee on April 8, 2015. (R.
Item 6, Employer’s Petition to Appeal; R. Item 9, Hearing Transcript (H.T.).)
            Claimant did not appear at the hearing before the Referee. (R. Item 9,
H.T.) Two witnesses appeared and testified on behalf of Employer: Kevin Carson,
Employer’s Project Manager, and Baibureh Kamara, Employer’s Onsite Recruiter.
(Id. at 1.) Both of Employer’s witnesses testified that Claimant was a stellar
employee. (Id. at 6, 8.) However, Mr. Carson testified that Employer has a policy
that requires employees to contact Employer when an employee is unable to work
the employee’s designated shift with one of Employer’s clients, whether because
of lateness or absence. (Id. at 6.) Mr. Carson testified that Claimant did not show
up for her December 18, 2014 shift with Employer’s client. (Id. at 4.) Mr. Carson
testified that Employer received an email from its client, which stated that someone
in the office had received a voicemail reporting that Claimant was in central
booking and would not be available for work. (Id. at 4.) Both of Employer’s
witnesses testified that she did not contact Employer until February 2015, when
she was released from prison and cleared of any wrongdoing. (Id. at 4, 5, 6.)
Based on the testimony at the hearing, the Referee concluded that Employer had
demonstrated that Claimant committed willful misconduct by failing to report her
                                         2
absence from work to Employer and that because Claimant had not appeared at the
hearing, there was no evidence to support a finding of good cause for Claimant’s
violation of Employer’s policy.      (R. Item 10, Referee Decision and Order.)
Claimant appealed the Referee’s decision and order to the Board. (R. Item 11,
Claimant’s Petition to Appeal.)
              On May 29, 2015, the Board issued a decision and order concluding
Claimant was not eligible to receive unemployment compensation due to
termination from employment for willful misconduct.            (R. Item 12, Board’s
Decision and Order.) In its decision, the Board made the following findings of
fact:

        1. [Claimant] was last employed as a temp-to-hire warehouse
        associate by [Employer], assigned to Schneider Electrical, from
        March 17, 2014, until December 17, 2014, at a final rate of $13.00 per
        hour.

        2. [Employer] has a policy that requires employees to contact it if
        they are going to be late or absent from their assignment.

        3. [Claimant] should have been aware of this policy.

        4. [Claimant] was arrested and incarcerated on December 18, 2014.

        5. [Employer] was unable to reach [Claimant]. [Employer] did not
        know of any family members in the area.

        6. On December 30, 2014, [Employer] discharged [Claimant] for job
        abandonment.

        7.    [Claimant] contacted [Employer] in mid-February 2015.
        [Claimant] explained that she had been unable to contact [Employer]
        while she was incarcerated.

        8. Schneider Electrical would not take [Claimant] back because of her
        absence while incarcerated. [Employer] did not have any other
        assignments for [Claimant].
                                          3
(Id., Findings of Fact (F.F.) ¶¶1-8.) In addition to its findings, the Board discussed
the evidence before it and stated:

      When [Claimant] was arrested and incarcerated, no one contacted
      [Employer]. [Claimant] failed to contact [Employer] until she was
      released from jail. [Employer] has shown that [Claimant] violated its
      policy. The burden is then shifted to [Claimant] to establish good
      cause for her actions.

      [Claimant] did not appear for the hearing. Unfortunately, although the
      [Employer’s] witness testified that [he] did not believe [Claimant] had
      access to a phone or any family in the area, the record does not
      contain firsthand testimony that [Claimant] was unable to comply
      with the policy. Therefore, the Board must conclude [Claimant] did
      not have good cause for her failure to report her absence to
      [Employer].

(Id., Decision and Order at 2.) Claimant sought reconsideration from the Board
and following the Board’s denial of her request, appealed to this Court for review
of the Board’s decision. (R. Item 13, Request for Reconsideration; R. Item 14,
Denial of Reconsideration.)
             Upon review, we must agree with the Board. Claimant argues on
appeal that she had a necessitous and compelling reason to involuntarily terminate
her employment. In support of this argument, Claimant relies on evidence that is
not part of the certified record in order to demonstrate that she took steps to
preserve her employment. In unemployment compensation matters, this Court
must base its appellate review on the record created below and certified to this
Court; we are prohibited from considering factual information introduced for the
first time in a claimant’s brief or other materials submitted along with a claimant’s
appeal of the Board’s decision. Croft v. Unemployment Compensation Board of
Review, 662 A.2d 24, 28 (Pa. Cmwlth. 1995).           Claimant had a full and fair
                                          4
opportunity to introduce evidence before the Referee to show that she had a
necessitous and compelling reason to terminate her employment and that she took
steps to preserve her employment, or that she had good cause for her violation of
Employer’s absence policy. (R. Item 8, Notice of Hearing w/ List Identifying
Issues For Consideration.) Claimant did not appear at the hearing before the
Referee. In addition, Claimant did not offer any grounds to explain her failure to
appear at the hearing in her appeal to the Board, such as lack of notice. As a result,
Claimant, like Employer and this Court, is bound by the factual record created
before the Referee and cannot rely on evidence that is absent from the certified
record.
             Willful misconduct is defined as a: (a) wanton or willful disregard for
an employer’s interests; (b) deliberate violation of an employer’s rules; (c)
disregard for standards of behavior which an employer can rightfully expect of an
employee; or (d) negligence indicating an intentional disregard of the employer’s
interest or an employee’s duties or obligations. Caterpillar, Inc. v. Unemployment
Compensation Board of Review, 703 A.2d 452, 456 (Pa. 1997). Where a claimant
is alleged to have violated a work rule or policy, the employer has the burden to
prove that the claimant was aware of the rule or policy and that claimant violated
the rule or policy. Chapman v. Unemployment Compensation Board of Review, 20
A.3d 603, 607 (Pa. Cmwlth. 2011).
             Employer’s witness, Mr. Carson, testified that Employer has a policy
that requires employees to contact Employer when an employee will be unable to
work the employee’s designated shift with one of Employer’s clients. (R. Item 9,
H.T. at 6.) Mr. Carson further testified that this policy is included in Employer’s
employee agreement and that Claimant signed the agreement acknowledging she
read and understood its contents. (Id.) Finally, Mr. Carson testified that Claimant
                                          5
violated Employer’s policy by failing to contact Employer to alert it that she would
be unavailable for her shift on December 18, 2014 and thereafter until February
2015. (Id. at 4.) Based on this evidence, the Board found that Employer had an
absence policy, Claimant was aware of the policy, and Claimant violated the
policy. (R. Item 12, F.F. ¶¶2, 3, 5.)
             Under the law, these findings were sufficient to satisfy Employer’s
burden of proof and shift the burden to Claimant to establish good cause for her
violation of Employer’s absence policy. In order to demonstrate good cause,
Claimant had to show that her failure to report her absence was due to being
incarcerated through no fault of her own. Miller v. Unemployment Compensation
Board of Review, 131 A.3d 110, 114 (Pa. Cmwlth. 2015); Bruce v. Unemployment
Compensation Board of Review, 2 A.3d 667, 677 (Pa. Cmwlth. 2010). Claimant
did not appear at the hearing and offer evidence to support the conclusion that she
had good cause for her actions. While Employer’s witnesses offered testimony
sympathetic to Claimant that speculated as to what took place, this testimony was
hearsay and could not support the findings of fact necessary to conclude that
Claimant had good cause for her actions. Walker v. Unemployment Compensation
Board of Review, 367 A.2d 366, 370 (Pa. Cmwlth. 1976) (“a finding of fact based
solely of hearsay will not stand”).
             Accordingly, the order of the Board is affirmed.



                                        __________ ___________________________
                                        JAMES GARDNER COLINS, Senior Judge




                                           6
        IN THE COMMONWEALTH COURT OF PENNSYLVANIA

Shaka D. Ritter,                    :
                                    :
                   Petitioner       :
                                    :
            v.                      : No. 1514 C.D. 2015
                                    :
Unemployment Compensation           :
Board of Review,                    :
                                    :
                   Respondent       :


                                ORDER


            AND NOW, this 13th day of June, 2016, the Order of the
Unemployment Compensation Board of Review in the above-captioned matter is
hereby AFFIRMED.


                                __________ ___________________________
                                JAMES GARDNER COLINS, Senior Judge
