                          NOTICE: NOT FOR PUBLICATION.
   UNDER ARIZONA RULE OF THE SUPREME COURT 111(c), THIS DECISION DOES NOT CREATE
          LEGAL PRECEDENT AND MAY NOT BE CITED EXCEPT AS AUTHORIZED.




                                    IN THE
               ARIZONA COURT OF APPEALS
                                 DIVISION ONE


                  BANNER HEALTH, Petitioner Employer,

      BANNER HEALTH RISK MANAGEMENT, Petitioner Carrier,

                                        v.

     THE INDUSTRIAL COMMISSION OF ARIZONA, Respondent,

                ADRIAN STAUFFER, Respondent Employee.

                             No. 1 CA-IC 13-0057
                              FILED 06-26-2014


                 Special Action - Industrial Commission
              ICA Claim Nos. 20120-870283*, 20130-420167**
                      Carrier Claim No. 157849*, **

                 Allen B. Shayo, Administrative Law Judge

                            AWARD AFFIRMED


                                   COUNSEL

Jardine, Baker, Hickman & Houston, PLLC, Phoenix
By Stephen C. Baker, John E. Drazkowski
Counsel for Petitioners Employer and Carrier

Industrial Commission of Arizona, Phoenix
By Andrew F. Wade
Counsel for Respondent
Dennis Kavanaugh, P.C., Mesa
By Dennis P. Kavanaugh
Co-Counsel for Respondent Employee

Toby Zimbalist Attorney at Law, Phoenix
By Toby Zimbalist
Co-Counsel for Respondent Employee



                      MEMORANDUM DECISION

Presiding Judge Kenton D. Jones delivered the decision of the Court, in
which Judge Margaret H. Downie and Judge Donn Kessler joined.


J O N E S, Judge:

¶1           This is a special action review of an Industrial Commission
of Arizona (ICA) award and decision upon review for a compensable
claim. One issue is presented on appeal: whether the Administrative Law
Judge (ALJ) erred by excusing the respondent employee’s (claimant)
untimely hearing request. Because we find the evidence of record
reasonably supports the ALJ’s award, we affirm.

            JURISDICTION AND STANDARD OF REVIEW

¶2             We have jurisdiction pursuant to Arizona Revised Statutes
(A.R.S.) sections 12-120.21(A)(2) (2014), 1 23-951(A) (2014), and Arizona
Rules of Procedure for Special Actions 10. In reviewing findings and
awards of the ICA, we defer to the ALJ’s factual findings, but review
questions of law de novo. Young v. Indus. Comm’n of Ariz., 204 Ariz. 267,
270, ¶ 14, 63 P.3d 298, 301 (App. 2003). We consider the evidence in a light
most favorable to upholding the ALJ’s award. Lovitch v. Indus. Comm’n of
Ariz., 202 Ariz. 102, 105, ¶ 16, 41 P.3d 640, 643 (App. 2002).




1Absent material revisions after the relevant dates, statutes and rules cited
refer to the current version unless otherwise indicated.




                                     2
                    BANNER HEALTH v. STAUFFER
                        Decision of the Court

              PROCEDURAL AND FACTUAL HISTORY

¶3            The self-insured petitioner employer, Banner Health
(Banner), employed claimant as a registered nurse in “Women and Infant
Services.” On March 13, 2012, claimant was assisting a morbidly obese
patient into bed, when the patient’s legs gave way and claimant, “ended
up taking her weight.” Claimant experienced an immediate onset of
“horrible stabbing pain in [the] lower right groin area.” She self-treated
and returned to work two days later. Due to the pain she experienced
throughout the day and at her senior manager’s direction, claimant filed
an incident report with the hospital that same day. On March 18, 2012,
claimant developed rectal bleeding, had increased pain, and went to an
urgent care facility. The urgent care facility sent claimant to the
emergency room where she had a CT scan without contrast and a rectal
exam performed by a physician assistant. These procedures led the
physician assistant to believe the rectal bleeding may have been caused by
“hemorrhoids that had burst” from moving the patient, and urged her to
“follow up with a surgeon.”

¶4            On March 19, 2012, claimant went to Banner Occupational
Health where she completed a workers’ compensation claim. Claimant
reported her injuries as a hernia and rectal bleeding, with rectal bleeding
listed as her primary complaint. The report from this visit noted
“moderate bulging of the right side of abdomen,” “an inguinal hernia is
present on the right side and is reducible,” and diagnosed claimant with
an “abdominal wall strain with reducible hernia.” On March 21, 2012, in
response to her claim, Nellie Hayes, Banner’s workers’ compensation
claims specialist, wrote to claimant in an “intent-to-deny letter:”

      After careful review of your claim your condition does not
      fall under Workers’ Compensation category. It was caused
      idiopathically (or from within one’s self). The injury was not
      caused specifically by your job.

As a result, on April 3, 2012, Banner issued a “notice of claim status”
(NCS) denying claimant’s claim for benefits. Claimant testified she did
not immediately protest the denial because she believed, at that time, she
had a hernia and understood the hernia claim was not compensable.
Further, she stated she had no new evidence or differential diagnosis with
which to protest the denial and, at that time, no doctor had yet told her
that her conditions or symptoms were related to the March 13, 2012 work
incident.



                                    3
                     BANNER HEALTH v. STAUFFER
                         Decision of the Court

¶5            Prior to the April 3, 2012 denial, on March 19, 2012, at the
behest of the physician assistant at Banner Occupational Health, claimant
visited the emergency room a second time. On this trip, a CT scan with
contrast was performed, which revealed an ovarian cyst. She was
instructed to follow up with a general surgeon and a gynecologist. She
first saw general surgeon David Balch, M.D., for her hernia. Dr. Balch told
claimant he “did not appreciate a hernia,” but told her to see a
gastrointestinal specialist for her rectal bleeding, “before we go any
further.” Claimant then went to Dr. Padda for a colonoscopy, which
confirmed she suffered internal bleeding hemorrhoids. She testified the
rectal bleeding lasted 2.5 weeks.

¶6            On March 29, 2012, claimant saw gynecologist Frank Fara,
M.D., who told her the ovarian cyst was not the cause of her groin pain.
He referred claimant to Eric Feldman, M.D., a pain management specialist
at The CORE Institute. 2 She saw Dr. Feldman on April 5, 2012, and he
performed a lumbar x-ray and ordered a pelvic MRI, which was
performed ten days later, “to further evaluate a tear of the proximal hip
adductor or distal rectus abdominis muscles”. Claimant testified that she
was never told the pelvic MRI was intended to check for a possible hip
injury, but rather understood the doctors believed her injury was nerve
related. The resulting pelvic MRI was “unremarkable,” and claimant then
returned to Dr. Feldman, who performed an ultrasound guided “nerve
block” pelvic injection that failed to provide any pain relief.

¶7             Claimant sought a second opinion from general surgeon
Ping Wang, M.D. to determine if she had a hernia. Although Dr. Wang
did not believe she had a hernia, he offered to perform exploratory
surgery. On May 14, 2012, claimant saw another general surgeon, Conrad
Ballecer, M.D., who believed claimant had a hernia and scheduled surgery
to repair it. The day before the surgery, which took place on June 22, 2012,
claimant received a phone call from his office explaining the surgery was
“exploratory, possible hernia repair.” No hernia was found during the
surgery. Dr. Ballecer called in a gynecologist for the surgery, whom
claimant never saw personally, but who recommended claimant follow up
with a gynecologist for possible pelvic congestion syndrome. When Dr.
Fara was unavailable, claimant saw gynecologist Michael Bryan, M.D. Dr.
Bryan recommended claimant either see an interventional radiologist to
have her pelvic veins embolized or have a hysterectomy.


2   The Center for Orthopedic Research and Education Institute.



                                     4
                    BANNER HEALTH v. STAUFFER
                        Decision of the Court

¶8             Upon this recommendation, claimant saw a radiologist, had
a venogram, and on August 1, 2012, had some inflamed pelvic veins
embolized. Again, she obtained no pain relief. Claimant returned to Dr.
Feldman who recommended physical therapy. After performing a full
assessment, the physical therapist told claimant he believed she had a
labral tear in her right hip and recommended she have a diagnostic MRI
arthrogram; acting upon this advice, Claimant did have an MRI
anthrogram ordered.

¶9             Claimant then saw Dr. Maddox on September 10, 2012, to
obtain the MRI arthrogram results. Dr. Maddox stated there were two
possible right hip diagnoses: iliopsoas tendinitis or a labral tear. Dr.
Maddox first attempted conservative treatment, which was ultimately
unsuccessful. He then operated on claimant’s right hip on October 19,
2012, and repaired two labral tears as well as an overstretched
ligament/tendon. Dr. Maddox informed claimant that the tears were
consistent with her injury resulting from moving the patient. Claimant
testified that since Dr. Maddox’s surgery, she has improved seventy to
eighty percent.

¶10             Claimant also testified that after her initial visit to Dr.
Maddox she contacted Banner’s workers’ compensation department to
inquire as to how to reopen her initial claim and was told to file an appeal
at the ICA. On September 20, 2012, claimant filed a Petition to Reopen her
March 13, 2012 industrial injury claim. The ALJ treated the petition as an
untimely hearing request of Banner’s April 3, 2012 NCS, which denied her
initial claim. 3 In addition, claimant filed a second worker’s report of
injury for the March 13, 2012 injury date, and reported a right hip injury.
Banner denied this second claim, claimant protested, and the ALJ
consolidated the two claims for hearing.

¶11          The ALJ held one hearing and heard testimony from
claimant and Ms. Hayes. Both parties filed post-hearing memoranda, and
the ALJ thereafter entered an award for a compensable claim on the initial
claim and denied her second claim as moot. The ALJ resolved all conflicts



3The legislature has precluded the reopening of denied claims. Compare
Gerhardt v. Indus. Comm’n of Ariz., 181 Ariz. 215, 889 P.2d 8 (App. 1994),
with A.R.S. § 23-1061 (H), and 2008 Ariz. Sess. Laws, ch. 169, § 2 (2nd Reg.
Sess.).



                                     5
                    BANNER HEALTH v. STAUFFER
                        Decision of the Court

in the evidence in favor of claimant, specifically found her credible, and
concluded:

      Applicant’s late filing of the protest of the denial of her claim
      is hereby excused, pursuant to A.R.S. § 23-947(B)(2) [sic], in
      that Applicant justifiably relied on the representations of Ms.
      Hayes, the representative of Defendant Employer, that her
      claim was being denied pursuant to relevant provisions of
      Arizona law regarding hernia claims, and that Applicant
      had no basis to doubt these representations until after the 90
      day protest period had elapsed.

Banner timely requested administrative review, and the ALJ summarily
affirmed the award. Banner next brought this appeal.

                              DISCUSSION

¶12            A hearing request must be filed within ninety days after an
NCS is sent. A.R.S. § 23-947(A). In this case, the NCS denying claimant’s
workers’ compensation claim was sent on April 3, 2012, meaning a
hearing request had to be filed by July 2, 2012. Claimant’s hearing
request, however, was not filed until September 20, 2012, after claimant
received the results of her MRI arthrogram from Dr. Maddox. In order to
prevent her claim from being dismissed for lack of jurisdiction, claimant
had to establish one of the statutory “excuses” delineated within A.R.S.
§ 23-947(B). 4

¶13          The ALJ found claimant had established justifiable reliance
pursuant to A.R.S. § 23-947(B)(1). The statute provides in pertinent part:

      B. As used in this section, “filed” means that the request for
      a hearing is in the possession of the commission. Failure to
      file with the commission within the required time by a party
      means that the determination by the commission, insurance
      carrier or self-insuring employer is final and res judicata to


4      Both the ICA and this Court are prohibited from excusing untimely
hearing requests except for situations specifically enumerated in A.R.S.
§ 23-947(B). See Roman v. Ariz. Dept. of Econ. Sec., 130 Ariz. 581, 584, 637
P.2d 1084, 1087 (App. 1981).




                                     6
                     BANNER HEALTH v. STAUFFER
                         Decision of the Court

       all parties. The industrial commission or any court shall not
       excuse a late filing unless any of the following applies:

       1. The person to whom the notice is sent does not request a
       hearing because of justifiable reliance on a representation by
       the commission, employer or carrier. In this paragraph,
       “justifiable reliance” means that the person to whom the
       notice is sent has made reasonably diligent efforts to verify
       the representation, regardless of whether the representation
       is made pursuant to statutory or other authority.

¶14            Banner argues the ALJ erred by finding claimant justifiably
relied upon Ms. Hayes’ representations that her claim was not
compensable when she failed to timely protest the April 3, 2012 NCS.
First, it asserts that, at a minimum, claimant was aware the injury had
caused her to have bleeding hemorrhoids before the denial became final.
Second, it argues there were references in the medical records that alluded
to a potential hip injury prior to July 2, 2013.

¶15          With regard to the hemorrhoids, claimant testified the rectal
bleeding resolved quickly, continuing for approximately 2.5 weeks
following the March 13, 2012 injury, meaning it had resolved prior to
Banner issuing the April 3, 2012 NCS. Moreover, except for the
colonoscopy, there is no indication any treatment was required for the
hemorrhoids or that the hemorrhoids were the cause of claimant’s pain.

¶16          With regard to the single reference in the April 5, 2012 CORE
medical record of a “possible” hip condition, claimant testified that no
medical provider mentioned a hip injury to her before she began physical
therapy at Apex in August 2012, which was well after her time to file a
request had lapsed. Further, she stated she had no reason to obtain her
medical records during the extensive investigation and work up of her
symptoms until Banner refused her second claim for benefits after Dr.
Maddox’s diagnosis.

¶17            Claimant continued to seek medical advice and treatment
toward the resolution of her ongoing pain for five months after Banner’s
April 3, 2012 denial of her initial claim in an attempt to verify its original
assumption claimant had sustained a non-compensable hernia. Although
the possibility she had suffered a hernia was ruled out ten days before the
April 3, 2012 NCS became final, no doctor was able to identify the source
of her pain or attribute it to her work until after the time for filing a timely
hearing request had lapsed.


                                       7
                    BANNER HEALTH v. STAUFFER
                        Decision of the Court

¶18            Under the unique factual circumstances found here, and our
deference to the ALJ’s factual findings, we find claimant’s ongoing efforts
to obtain a medical diagnosis of her industrial-related condition satisfied
the statutorily mandated “reasonably diligent efforts to verify” Banner’s
representation that her injury was non-compensable. See Janis v. Indus.
Comm’n of Ariz., 111 Ariz. 362, 363, 529 P.2d 1179, 1180 (1974) (“The test is
that if a claimant appears to have a meritorious position and the facts do
not establish an excessive delay and the delay, itself, does not in some way
prejudice the insurance carrier, the interest of justice require that the
untimeliness of the filing be waived.”).

                              CONCLUSION

¶19            Accordingly, we affirm the ALJ’s Award.




                                 :gsh




                                        8
