                    United States Court of Appeals
                           FOR THE EIGHTH CIRCUIT
                                   ___________

                                   No. 01-3237
                                   ___________

Jan Calder,                             *
                                        *
            Plaintiff/Appellant,        *
                                        *
      v.                                *
                                        *    Appeal from the United States
TCI Cablevision of Missouri, Inc.,      *    District Court for the
doing business as TCI Media Services, *      Eastern District of Missouri.
                                        *
            Defendant/Appellee,         *
                                        *
TCI Central, Inc.,                      *
                                        *
            Defendant.                  *
                                   ___________

                             Submitted: June 14, 2002

                                  Filed: August 6, 2002
                                   ___________

Before WOLLMAN, RICHARD S. ARNOLD, and LOKEN, Circuit Judges.
                         ___________

WOLLMAN, Circuit Judge.

       Jan Calder filed suit against TCI Cablevision of Missouri, Inc. (TCI) alleging
that she was terminated because of her age in violation of the Age Discrimination in
Employment Act (ADEA), 29 U.S.C. §§ 621-634, and the Missouri Human Rights
Act, Mo. Rev. Stat. §§ 213.010-213.137. The district court1 granted summary
judgment to TCI, and Calder appeals. We affirm.

                                         I.

       Calder, who was born on June 12, 1934, was hired by TCI in March 1985. Her
duties as an account executive at TCI were to sell advertising on TCI’s cable
television system to St. Louis area businesses and manage individual advertisers’
accounts.

       On December 4, 1994, several of the accounts Calder was managing were
transferred to other account executives. Jill Gainer, who was then the general
manager of the St. Louis office, and Kim Wright, the local sales manager, jointly
decided to transfer the accounts. When told of the switch, Calder became agitated
and stated that she believed the change was being made to force her out because of
her age.

      In December 1995, Sonja Farrand became regional vice president of TCI. She
believed that the professionalism and revenue performance of the St. Louis office
were well below that of other TCI offices. To increase the office’s performance, she
purchased new equipment and furniture, provided training for account executives on
research and sales presentations and techniques, hired John Gutbrod to replace Gainer
as general manager and Pat Quesnel as the new local sales manager, and established
minimum performance standards for all account executives. Under the new
standards, account executives were required to make fifteen face-to-face sales calls
per week, identify five new business prospects per week, make two face-to-face new
business calls per week, submit a minimum of three written proposals per week to


      1
       The Honorable Carol E. Jackson, United States District Judge for the Eastern
District of Missouri.

                                         -2-
management, prepare for and attend weekly individual business meetings with
management, be proficient in using all sales resources, and be in the office from 8:30
a.m. until 5:30 p.m. or notify management of the reason for being out of the office.
Account executives also had a budget of expected sales that they were supposed to
reach monthly. These budgets were set one year in advance by management in
consultation with the account executives and varied monthly based on changes in
expected revenue.

       Shortly after Farrand took over, Gainer and Wright informed her that Calder
was upset about the account switches in 1994 and they expressed some concern about
Calder’s performance. Despite these concerns, Calder had received good
performance reviews under their management. She did not fare as well under the new
management. Both Gutbrod and Quesnel noticed shortly after they started working
that Calder was not meeting her budgets. Calder told Gutbrod that she believed the
previous management was trying to force her out because of her age. He replied by
stating that age did not matter to him, only performance.

       Calder’s relationship with the new management deteriorated over the remainder
of her time at TCI. In November 1996, Gutbrod sent Calder a memorandum
criticizing her for making mistakes regarding a political candidate’s commercials. He
also expressed concern about her not being in the office, not meeting her budget, and
not generating new business. Quesnel rated her performance as below average on her
January 1997 quarterly review. On January 17, 1997, Gutbrod wrote a letter to
Farrand stating that “the prudent business decision is to terminate [Calder] or at least
significantly reduce her account list,” but that he feared she would take legal action
in response. On January 28, Gutbrod sent Calder a memo criticizing her for allowing
her voice-mail box to fill up so that he could not leave her a message. Gutbrod sent
Calder a memo on February 10, 1997, informing her that she had failed to meet her
budget in twelve of the previous thirteen months. Gutbrod and Quesnel reassigned
several of Calder’s accounts as well as the accounts of other account executives

                                          -3-
effective February 24, 1997. Quesnel testified that the reassignments were spurred
by a merger that increased TCI’s market share and that Calder’s budget was adjusted
to reflect the change in her accounts.

       On March 7, 1997, Calder’s attorney sent TCI a letter stating that Calder “has
been subjected to discriminatory treatment by her employer” and asking that the
treatment be stopped. TCI’s division counsel replied by stating that TCI was unaware
of any discriminatory treatment and by offering to work with appropriate management
personnel to remedy any alleged discriminatory treatment upon receiving further
details from Calder’s counsel regarding such treatment. Calder’s counsel’s only
response to this offer was to file the present action against TCI following Calder’s
termination.

       Calder received her first “corrective discipline memorandum” on March 24,
1997, which stated that she was not making her budgets because she was not setting
enough appointments with new clients. Quesnel later corrected this memorandum
because Calder had not been credited with all her sales, and had actually achieved
99.5% of her budget. In April 1997, Farrand reminded Calder of the requirement that
she submit a minimum of three proposals a week. Calder acknowledged that she had
not complied with this requirement and promised to send Farrand some of her
proposals, but failed to do so. On April 27, 1997, Gutbrod sent Farrand a memo in
which he recounted the problems they had had with Calder and observed that the two
had agreed to “document heavily” Calder’s lack of performance. On Calder’s July
16, 1997, performance evaluation, Quesnel and Gutbrod rated her as needing
improvement in almost every category. Quesnel wrote that Calder was deficient in
submitting written proposals, soliciting new clients, acquiring proficiency on new
technology, and improving her dependability. In August 1997, Quesnel sent Calder
a memorandum stating that she had made a mistake in setting up a commercial in the
tape library and that she should either learn how to use the library properly or ask for
assistance. Also in August, Quesnel criticized Calder for quoting an unapproved rate

                                          -4-
for advertising to a client, a mistake that caused the client to decide not to advertise
on TCI’s cable system. In yet another August memo, Quesnel told Calder that she
had to submit two proposals a week to Gutbrod and him and that she should take a
manager on at least one appointment per week. In September, Quesnel wrote in a
memorandum for Calder’s file that one of her clients had requested that its account
be transferred to another account executive. In October, Gutbrod sent Calder a memo
stating that her tardiness at the weekly sales meetings was unacceptable. Only seven
percent of Calder’s billing through October was from new business, a much smaller
proportion than any other account executive. In November, Quesnel gave Calder a
memo stating that she was not filling out paperwork properly, along with two
corrective discipline memorandums noting Calder’s failure to meet her budgets, as
well as other problems. Calder’s November 1997 performance appraisal rated her as
“unacceptable” or “needs improvement” in most categories and noted that she did not
understand paperwork or the computer programs, did not follow procedures, did not
call enough potential clients or prepare proper proposals, did not work with
management, did not show initiative, did not ask for help, did not make her budget,
and did not bring in enough new business. In December, Calder received a discipline
memorandum stating that she was not going to meet her budget for December, that
she had not secured enough new business, and that management had received only
one proposal from her since her last review. On December 18, Gutbrod sent Calder
a memo stating that she had violated the company’s policy for new client credit
applications. Calder achieved seventy percent of her budget in 1997.

       On January 5, 1998, Gutbrod e-mailed Farrand and Mark Duke, TCI’s vice
president, suggesting that unless they saw significant improvement from Calder in the
next three weeks, they should terminate her. Calder took medical leave from January
5 to early May 1998. When she returned, Quesnel sent her a memo describing the
steps she needed to follow to maintain her position, including a new requirement that
she take a manager on at least two sales calls per week. On June 25, Quesnel sent
another memo, which stated that Calder had not improved in the areas of completing

                                          -5-
three proposals per week, taking management on two calls per week, calling in if she
did not return to the office at the end of the day, and scheduling clients thirty days in
advance. Calder was terminated by Farrand, with input from Gutbrod and Quesnel,
in August 1998. She was then sixty-four years old. Farrand testified that Calder was
terminated because she demonstrated a lack of progress in meeting her budget, in
making professional proposals, in developing skill with the quantitative and
qualitative research tools provided by the company, and in not responding well in
working with management.

       Calder alleges that management at TCI made several discriminatory comments.
During one of Calder’s individual meetings with Quesnel, he told her that she should
walk faster, comparing her to a younger account executive. Calder testified that
Farrand told her at the April 1997 meeting that Farrand did not understand why, “at
this time in [her] life,” she did not want free time to travel. Calder testified that she
felt this comment was discriminatory, but she did not complain about it to
management. Gutbrod, on one occasion prior to April 1997, referred to a job
applicant as “grandma” and hired a younger candidate.

       The district court granted summary judgment to TCI, holding that Calder did
not present evidence sufficient to show that TCI’s reason for firing her was a pretext
for age-based discrimination and that she did not show that her termination was
causally linked to her complaints of age discrimination.

                                           II.

       We review a grant of summary judgment de novo. Fisher v. Pharmacia &
Upjohn, 225 F.3d 915, 919 (8th Cir. 2000). Summary judgment is proper where the
evidence, when viewed in the light most favorable to the nonmoving party, indicates
that no genuine issue of material fact exists and that the moving party is entitled to
judgment as a matter of law. Id.; Fed. R. Civ. P. 56(c).

                                          -6-
       The ADEA makes it unlawful for an employer to discriminate against an
employee on the basis of the employee’s age.2 See 29 U.S.C. § 623(a)(1). Where the
plaintiff’s case is based on circumstantial evidence of discrimination rather than on
direct evidence, we apply the burden-shifting scheme of McDonnell Douglas Corp.
v. Green, 411 U.S. 792, 802-03 (1973). See Fisher, 225 F.3d at 919. Under this
scheme, Calder must first establish a prima facie case of age discrimination. Id. If
she makes this showing, the burden of production shifts to TCI to articulate a
legitimate, nondiscriminatory reason for any adverse employment action taken against
Calder. Id. If TCI meets this burden, Calder must then present evidence sufficient
to raise a question of material fact as to whether TCI’s proffered reason was
pretextual and to create a reasonable inference that age was a determinative factor in
the adverse employment decision. Id. At all times, the burden of persuasion remains
with Calder. Id.

       To establish a prima facie case of age discrimination, Calder was required to
show that: (1) she is a member of a protected age group; (2) she was performing her
job at a level that met her employer’s legitimate expectations; (3) she was discharged;
and (4) TCI replaced her with a younger person. See Ziegler v. Beverly Enterprises-
Minnesota, Inc., 133 F.3d 671, 675 (8th Cir. 1998). The district court assumed
without deciding that Calder met this standard. TCI argues that Calder cannot satisfy
the second prong of the test. We agree.

       The standard for assessing performance “is not that of the ideal employee, but
rather what the employer could legitimately expect.” Keathley v. Ameritech Corp.,
187 F.3d 915, 920 (8th Cir. 1999). The fact that an employee meets some
expectations, however, does not mean that she meets the standard if she does not meet


      2
       We apply the same analysis to Calder’s Missouri Human Rights Act claim as
to her ADEA claim. Dorsey v. Pinnacle Automation, Inc., 278 F.3d 830, 836 (8th
Cir. 2002).

                                         -7-
other significant expectations. Ziegler, 133 F.3d at 676. We have noted that sales
volume is the principal indicator of whether a salesperson has met the employer’s
legitimate expectations. Fisher, 225 F.3d at 920.

       There is no dispute that Calder did not meet most of the new guidelines
established when the new management took over the St. Louis office. Calder argues
that her sales figures show that she was performing satisfactorily, even though she
does not dispute that she did not meet her sales budget for 1997. She claims that
numerous other account executives also did not meet their budgets and yet were not
fired.3 However, she produced no evidence that she complied with the bulk of the
new management’s expectations of professionalism from its account executives. In
the cases Calder relies on for the proposition that sales matter above all, the evidence
demonstrated that the salespersons who were fired had excellent sales skills or were
among their employers’ top producers and that those employers’ main expectation of
salespersons was that they produce. See Fisher, 225 F.3d at 920-21 (customers and
managers testified to plaintiff’s sales skill and professionalism); Keathley, 187 F.3d
at 920 (plaintiff maintained high sales levels and was awarded “Salesperson of the
Year” three times prior to being fired). Calder has not produced evidence that she
was an excellent revenue producer or that she met the new management’s non-sales
performance expectations. Her positive reviews under the prior management are not
probative of her performance under the new management. Whether or not those new
expectations constituted a good business practice is not for us to decide. See Dorsey,
278 F.3d at 837 (“Courts do not sit as super-personnel departments to second-guess
the business decisions of employers.”). TCI could legitimately expect its account
executives to meet the guidelines, and Calder did not produce evidence that she did

      3
       TCI filed a motion to strike portions of the plaintiff’s appendix which detail
the sales figures for various account executives, claiming that they were not in
evidence before the district court. We need not decide the motion because, even
including the disputed records, Calder has not produced evidence sufficient to avoid
summary judgment.

                                          -8-
so. Accordingly, she failed to establish a prima facie case of age discrimination, and
TCI was thus entitled to summary judgment on that claim.

       Even if we assume, as did the district court, that Calder established a prima
facie case, she did not produce evidence sufficient to raise an issue of material fact
on whether TCI’s proffered nondiscriminatory reason for firing her was pretextual or
to create a reasonable inference that age was a determinative factor in the adverse
employment decision.

       First, Calder attributes more meaning to the allegedly discriminatory comments
by TCI management than they can be rightfully said to bear. Farrand’s comments that
she did not understand why Calder did not want to take time to travel and Quesnel’s
comments that she should move faster, even viewed in the light most favorable to
Calder, do not establish that they harbored age-based animus. See Ziegler, 133 F.3d
at 676 (suggesting retirement to unsatisfactory employee who is eligible to retire does
not provide a reasonable basis for inferring age-based discrimination). Gutbrod’s
reference to an applicant as “grandma,” although patronizing at best, it is the type of
“stray remark” that we have held does not support a finding of pretext. See Simmons
v. Océ-USA, Inc., 174 F.3d 913, 916 (8th Cir. 1999); Walton v. McDonnell Douglas
Corp., 167 F.3d 423, 428 (8th Cir. 1999); cf. Fisher, 225 F.3d at 922 (managers’
statements included “[w]e need to get rid of the old guys” and the company “wanted
to bring some of the younger people along faster”). Because none of these remarks
occurred within one year of Calder’s termination and none were repeated, they do not
create a triable issue on the question of pretext.

       Calder points out that some of the mistakes that management accused her of
were not her fault but were the result of errors on the part of personnel in other
divisions of the company in not properly crediting her with her sales or in improperly
reading her advertising orders. At most, however, this evidence demonstrates only
that the management may have been misguided as to some of the reasons for

                                         -9-
terminating Calder, not that they discriminated against her. See Dorsey, 278 F.3d at
837-38 (question is whether articulated reason is the true reason, not whether it was
correct). Calder also does not dispute that she did not meet her budget goals, did not
identify new business prospects, did not bring in as much new business as other
account executives, did not send her proposals to Farrand or local management, did
not fully understand the new research tools TCI provided, and did not take managers
on sales calls as often as required. She also does not dispute that some clients wanted
her removed from their accounts, although she claims the errors that led to these
requests were not her fault.

       Instead, Calder alleges that the managers developed a plan to falsify her
employment record by doing such things as providing false performance reviews,
taking away her accounts, and raising her sales budget so she could not meet it. Her
only evidence supporting this theory, however, is the April 27, 1997, memorandum
from Gutbrod to Farrand in which he stated that they had agreed to “document
heavily” Calder’s errors. Giving Calder the benefit of the most sinister meaning a
jury might attribute to Gutbrod and Farrand’s decision to “document heavily,” we do
not believe that it is sufficient to carry Calder’s burden in light of the fact that she
does not dispute the accuracy of much of the resulting documentation. Accordingly,
in light of the uncontroverted evidence of her errors and her failure to meet the
company’s standards, we conclude that Calder has not presented evidence sufficient
to create a triable issue on the question of pretext or to create a reasonable inference
that age was a factor in her termination.

                                          III.

      Calder also contends that the district court erred in granting summary judgment
on her retaliation claim. To establish a prima facie case of retaliation, Calder was
required to show that she participated in a protected activity, that TCI took an adverse
employment action against her, and that a causal connection exists between the two.

                                         -10-
Herrero v. St. Louis Univ. Hosp., 109 F.3d 481, 485 (8th Cir. 1997). Assuming that
Calder’s complaints constituted protected activities, we conclude that she has not
shown a causal connection between her complaints and her termination.

       Calder first complained of age-based discrimination in 1995. Following this
complaint, she received a positive evaluation. Her only other complaint was her
attorney’s March 1997 letter. We have held that a gap in time between the protected
activity and the adverse employment action “weakens the inference of retaliation that
arises when a retaliatory act occurs shortly after a complaint.” Dhyne v. Meiners
Thriftway, Inc., 184 F.3d 983, 989 (8th Cir. 1999); see also Sims v. Sauer-Sundstrand
Co., 130 F.3d 341, 343 (8th Cir. 1997). Here, seventeen months elapsed between her
attorney’s letter and Calder’s termination. The doubt created by this time gap is
reinforced by the undisputed evidence of Calder’s failure to meet her employer’s
expectations.

       In any event, even if it could be said that Calder established a prima facie case
of retaliation, the evidence described above forecloses any finding that the reasons
given for firing her were pretextual. Filing a complaint does not “‘clothe [Calder]
with immunity for past and present inadequacies, [and] unsatisfactory performance.’”
Kneibert v. Thomson Newspapers, Michigan, Inc., 129 F.3d 444, 455 (8th Cir. 1997)
(quoting Jackson v. St. Joseph State Hosp., 840 F.2d 1387, 1391 (8th Cir. 1988).

      The judgment is affirmed.

      A true copy.

             Attest:

                CLERK, U.S. COURT OF APPEALS, EIGHTH CIRCUIT.



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